Customer Reviews for U-Haul Moving & Storage at Genesee

2,612 reviews

1400 Genesee St   Buffalo, NY 14211
(@ Barthel)

(716) 896-2345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 896-2345

1400 Genesee St
Buffalo, NY 14211
(@ Barthel)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Very rude and disrespectful. Not helpful or friendly if they were only other uhaul i would go to penske

David S. 
Rating:
5.0

The staff was very helpful and kind- offered to be helpful with everything and we were grateful

DENNICE B. 
Rating:
2.0

They gave me a truck that didn't have gas in it not cool

kayahmeisha A. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

DAISY O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ann W. 
Rating:
5.0

Great job thanks again I will return when I need one again

Forrest M. 
Rating:
5.0

Customer did not leave a comment.

Tinika W. 
Rating:
5.0

Our sales guy walked us through the whole process along with some useful tips.

Lillian Marshall M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

The employees at this location deserve a raise. They were super polite and helpful to every customer. I did receive the truck with a low pressure in left front tire which infringed on my safety so I used my own machine to inflate it...you're welcome. Enjoy the day.

Antoinette M. 
Rating:
3.0

There was some type of short. The radio kept going out and lheadllights were flickering. I was unsure of the safety of the vehicle so I returned it early. Not able to complete the moving I had planned for this morning. Vehicles do not appear to be mtc the same as Niagara Falls Blvd or Main Street. Customer service at this location is excellent

Alethea M. 
Rating:
2.0

Stop talking so much to the customers and move the line along. Stop wasting peoples time and take care of business.

Linda T. 
Rating:
1.0

I haven't rented a Uhaul in a couple years please let me know when you saying I rented a uhaul

Jamaar C. 
Rating:
4.0

Customer did not leave a comment.

Shannon M. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I didn't realize that the trucks were not waterproof they are water resistant it was snowing and raining in Buffalo and my cloth couch got soaked while sitting in the truck

EPHRAIMLEE B. 
Rating:
5.0

Customer did not leave a comment.

Jakila R. 
Rating:
5.0

Just keep doing everything the same. Service was excellent and the vehicle was exactly right for the job.

Frederick G. 
Rating:
1.0

Make sure that your employees have gas in the uhaul I was giving a uhaul with no gas and my paperwork I had showed that it did before we pulled off I showed the employee and when we came back with the truck it was problem because he never told his coworkers about the situation it wasn't even written down that it wasn't any gas in the truck and not only that I had to put gas in the truck before I could move that was totally ridiculous that I even went threw that

Quantella M. 
Rating:
4.0

Customer did not leave a comment.

LAURNETTE C. 
Rating:
5.0

Keep up the great job!

Earlether W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

Loss many important and expensive coats due to a rodent or rat ate threw my stuff with rat feces everywhere will forward pictures asap

April C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLEMARIE M. 
Rating:
1.0

Have some professional friendly people who will care for the customer. The parson was handling my order was very unprofessional & -0 caring.

Shahedul K. 
Rating:
5.0

It was the easiest and quickest transaction ever.The customer service was perfect. I will use your company again hands down.

donna D. 
Rating:
5.0

Customer did not leave a comment.

Keyona W. 
Rating:
5.0

Customer did not leave a comment.

Shonda M. 
Rating:
5.0

Thomas the employee was amazing . Excellent customer service

Christina N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Everyone was nice and polite. It was nice meeting the cute snoop dog he knows his stuff

Cassandra E. 
Rating:
5.0

Very friendly people. No problems with the rental.

Otis D. 
Rating:
5.0

Customer did not leave a comment.

EMILELUCIEN A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

It was great fast on time thank you uhaulm

Gwendlyn H. 
Rating:
4.0

Well really nothing. I had a little issue but it got handled.

Fredrika D. 
Rating:
5.0

Customer did not leave a comment.

Tasishawna T.  |  First Impressions 
Rating:
1.0

Unprofessional stuff

Md A. 
Rating:
5.0

Customer did not leave a comment.

Margarita C.  |  Online Move In 
Rating:
5.0

Service reps was professional and couteous

Alfreda T. 
Rating:
5.0

Brock and the young man that removed my trailer were awsome...great customer service, I would definitely rent from this location again. Thanks again

John P. 
Rating:
1.0

Unprofessional stuffs

Md Abdul Karim C. 
Rating:
4.0

My experience was good

MELVA B. 
Rating:
1.0

Ken was very rude to asain customers but nice to non asain customers.

Waleed K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

sandra C. 
Rating:
4.0

Great & easy experience

Tonya B. 
Rating:
4.0

Can't complain

Monica R. 
Rating:
5.0

Customer did not leave a comment.

ARKILLIAD H. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Latoya F. 
Rating:
5.0

Customer did not leave a comment.

annette M. 
Rating:
5.0

I absolutely LOVED driving those trucks! It takes off smooth, and it's soooo BUMPY!!! I felt very safe and comfortable and I will strongly encourage others to use uhaul!!!

Charlene G. 
Rating:
4.0

My miles calculate is wrong.

Mohammed C. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Very nice and beautiful

mohammed M. 
Rating:
3.0

Right Rear taillight was out upon pick up.

kera N. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
2.0

The guy on front disk was so lazy and no professional when he deal with me very bad

ALIJAWAD A. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
1.0

Customer did not leave a comment.

Arthur W. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
3.0

See previous comments.

John E. 
Rating:
4.0

Allow drop off at all locations because I had to drive an extra 16 miles from where I live now to bring the van back to the original area

Emanuel P. 
Rating:
3.0

I have reserved my truck and appliance dolly two weeks prior to picking it up when I got there they did not have the truck available that are reserved until the last minute one showed up, and on top of that I got no appliance dolly at all and could not move my refrigerator out of my old apartment.

Julian H. 
Rating:
1.0

Gas line was good but when I started driving it went down very quickly so that's how I took the gas but u-haul charged me $30 extra

Mayn U. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
2.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Marquis T. 
Rating:
1.0

The vehicle reeked of marijuana and they was dropping in the middle console. The staff at this location needs customer service training. Every encountered was inattentive, rude, dismissive and unprofessional. I filled a complaint with customer service already.

Shawn W. 
Rating:
4.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

Customer did not leave a comment.

Selene C. 
Rating:
5.0

Perfect 😍

Ramesis G. 
Rating:
5.0

Customer did not leave a comment.

IDRISUMBER S. 
Rating:
5.0

nothing to improve keep the same staff, from the person that rents the truck to the person that receives truck.. all in all very professional, friendly, and kindly open to many questions with good answers..

Maher K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Truck wasnt available on time

Carmen S. 
Rating:
4.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Very good customer service and good customer time in and out very nice location.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Towanna A. 
Rating:
5.0

Customer did not leave a comment.

Myrna O. 
Rating:
3.0

Long time renter of U-Haul vehicles.

Valerie B.  |  First Impressions 
Rating:
1.0

Unclean vehicle at pick-up. Refilled fuel before drop-off. At drop-off, rep refused to come outside to check-in the vehicle. 2 hours later, I received a digital receipt with a $60 charge for fuel. Called to get refund and they sent me to U-Haul customer service rather than refunding me directly (which they can do from their location) and I had to wait an additional 45 minutes on hold with corporate to receive my refund. I will never rent from this location again.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Zagabe N. 
Rating:
5.0

Customer did not leave a comment.

Rena S. 
Rating:
1.0

Very bad communication worker at the counter and even U Haul company said ,Actually U Haul counting by mileage and day but I rental pick up 14 sept 2021 and drop off 16 sept you guys took money 872.80 plus tax .it is very worst company

Rashid N. 
Rating:
5.0

I think the manager name is “Brock”, this man is a man of integrity, resolve, and excellence. The store is like a flower growing out of the broken concrete. It's in a terrible neighborhood and yet, this guy maintains EXCELLENCE. As a matter of fact, he is above excellence.

Alvin R. 
Rating:
5.0

The gentleman working at the desk was polite, funny and helpful. I highly recommend pre-registering on line, for a faster pick up process.

Jane Z. 
Rating:
1.0

Be honest...... not be on a personal phone call well dealing with customers

James F. 
Rating:
5.0

Customer did not leave a comment.

Rena S. 
Rating:
1.0

The wait time was terrible. It took entirely too long. There were 2 ppl ahead of me and check in took 45 minutes with a rsvp.

Meagan L. 
Rating:
1.0

Employees were rude and left to go get Tim Hortons while I was there

Chelsea S. 
Rating:
5.0

You have wonderful people working here, very polite and helpful. Trailer rental was super fast and easy!

James T. 
Rating:
1.0

Did not have trailer I reserved, connected another trailer to my truck that didn't work for me. Then closed their office and basically told me go home cause they are closing. I drove off with wrong trailer, returned the trailer next morning was charged $40. Was meant to drive across country with the correct trailer for over a week. Had to cancel the entire trip.

Leo S. 
Rating:
5.0

Tell the one manager (not Brock) to stop badgering the one employee in front of the customers.

Rosalind M. 
Rating:
4.0

Everything was easy breezy from pick up to drop off. will use again

Chenelle P. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

Ruopu S. 
Rating:
3.0

The employees were nice but it seems like they need more employees. Things moved very slowly and the computer was very slow. But i know they were doing the best they could but i was there for quiet amount of time where i should have been out much sooner

Jarvis P. 
Rating:
1.0

I have drive the truck 20 miles and they charge me for 40 miles.I was in rush so I didn't look at the paperwork that they made a mistake and wrote wrong mileage.they refuse to help me and charge $20 extra.

Mohammed M. 
Rating:
3.0

Only one worker. Seemed overwhelmed and very dry customer service. I had to wait almost a half hour to be checked out and the half hour wait time was deducted from scheduled time for return. Gas tank was at a quarter tank so a picture was taken to verify upon return so I would not be charged. I returned it on a quarter tank. I would not use this location again. I've used the perry st location and they were top notch

Latanya W. 
Rating:
2.0

Customer did not leave a comment.

MUHAMMADABDUS S. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Barbera W.  |  First Impressions 
Rating:
2.0

I was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!

Valerie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice O.  |  First Impressions 
Rating:
4.0

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

Crystal O.  |  First Impressions 
No reviews have been submitted for this location.

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