Customer Reviews for U-Haul Moving & Storage at Genesee

2411 reviews

1400 Genesee St   Buffalo, NY 14211
(@ Barthel)

(716) 896-2345

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 896-2345

1400 Genesee St
Buffalo, NY 14211
(@ Barthel)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rosann W. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Keep Your Present Staff,Very Great Crew,,Amen

Sonji C. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

shelina D. 
Rating:
5.0

Customer did not leave a comment.

Antwonette B. 
Rating:
5.0

Customer did not leave a comment.

angela D. 
Rating:
5.0

Customer did not leave a comment.

Jennysel A. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Melanie K. 
Rating:
1.0

fix your trucks where atleast the damn mirror works not to mention the hole that was inside of the uhaul . putting my stuff in my nephew an my son fell i called as soon as i noticed it an all the worker can do was note ot in the computer the ramp wasnt working i will never again rent from here

Carmen C. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Dean G. 
Rating:
4.0

Customer did not leave a comment.

Rochelle C. 
Rating:
1.0

Need some good people in the customer service. They need to get trained so that they can fix their attitude when they talk to the public

Mohammad J. 
Rating:
5.0

Customer did not leave a comment.

EMERSONA H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

It was very good service excellent

Mohamed M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Connor H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara S. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
4.0

I can't think of anything. The team at the Genesse location does great work.

John C. 
Rating:
3.0

The customer service representative was unprofessional and rude. The car had used disposed off mask lying in there and the car had definitely not been cleaned or sanitized at this location.

Muhammad S. 
Rating:
5.0

Make sure on return the worker is courteous and not rude. That they follow procedures fior checking back in.

Nadine B. 
Rating:
5.0

I feel they need to check the truck mirrors and gas tank before written it out again

Denise S. 
Rating:
5.0

Nothing to be improved the guy who's handling this location is amazing

Muhammad K. 
Rating:
5.0

Customer did not leave a comment.

Dorri D. 
Rating:
5.0

Mileage on odometer was not the mileage on the receipt, driver rear turn signal did not work nor four way's Salespeople were very friendly

Mike F. 
Rating:
5.0

Stay committed to the customer

Eugene B. 
Rating:
5.0

Nothing at this time

Nadine B. 
Rating:
1.0

Empty tank, broken right mirror. Rude assistant manager.

Aleksey S. 
Rating:
5.0

Vehicle was clean, however it needed an oil change and all four tires had vastly different tire pressure

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Mary-ellen Y. 
Rating:
5.0

Great service friendly and knowledgeable staff

Anthone K. 
Rating:
4.0

Customer did not leave a comment.

GORDONJOSEPH V. 
Rating:
3.0

I'd highly suggest you take pictures of the gas tank before you leave for proof as I was charged 15$ for gas even after I filled it to 5/8 which is the return requirement.

Kayla S. 
Rating:
5.0

Great customer service, just the inside of the window was very dirty,

Chuck H. 
Rating:
3.0

No customer service

Phillip K. 
Rating:
5.0

I would like to thank Jahlen M. He was very Patient,Kind, Considerate, individual. I truly hope Uhaul appreciate him as an exceptional employee!! Jahlen M. You are Awesome! Sincerely, Melissa Patterson

Melissa M. 
Rating:
5.0

Doing well keep up the good work.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

The not in order at all the mirror was broker Can back in driveway at all too see And the engine light was on and your transmission is slipping whoever had the truck dogged it can I get a discount from all of this thank you

Roosevelt L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

The only thing that could've been better would have been if the nearest uhaul site had an available trailer for rent.

James K. 
Rating:
5.0

Customer did not leave a comment.

Abul M. 
Rating:
4.0

Clean the trucks out a little better

Yolanda M. 
Rating:
3.0

No one called me before I wasn't charged an extra fee for returning it. They called me after the time limit. And the truck has previous damage that was not recorded. Plus there was no clear deadline when I had to return the truck. It said anytime on that day. Turns out it had to be before three even though the location does not close at the time. They called me after five and did not inform me of the extra charge because I told them I was on my way. When I got there they charged me an additional $58. Communication could have been better.

RYAN M. 
Rating:
5.0

No comments

Moshen I. 
Rating:
1.0

The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.

eric f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge R. 
Rating:
4.0

Need to make sure check engine light not on prior to renting vehicle out. Representative took time coming to desk.

Charles L. 
Rating:
1.0

The guy was rude and not helpful at all.

HEATHER S. 
Rating:
2.0

I have always had a great experience with U-Haul, but this was the most alarming and unsafe experience I have ever had. The cargo van I rented was filthy. There were food crumbs inside, and I couldn't see at all out of the back windows. When I initially turned the van on, it had 0% oil life and the tire pressure light on. I went back to the office and requested someone check the tire because I had estimated that I would be driving the van 80 miles. I was told that “the sensors are sometimes faulty, but the tire looks fine.” So I left, but from looking at the van settings, found that my right rear tire was at 53psi when it should have been at 80psi. I then had to stop in the middle of my move to fill this tire up. I also noticed that both the left and right blinker lights were quickly flashing- which normally indicates the lights should be changed. It was then brought to my attention that neither of the rear blinkers were flashing and neither of the rear break lights were working. I then had to use my left arm hanging out the window as a turn single in the 30 degree weather to indicate to traffic where I was going. I could have very easily of been rear ended. This was an incredibly disappointing and frustrating experience.

Teresa J. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Shafiqul I. 
Rating:
5.0

Customer did not leave a comment.

YAJAHIRA N. 
Rating:
1.0

Get more professional people to work at this location.

Jairese T. 
Rating:
1.0

Customer did not leave a comment.

Meya R. 
Rating:
3.0

Customer did not leave a comment.

Daniel N. 
Rating:
2.0

Truck had a padlock and was not properly checked in and wasted 14 minutes of my time on an already tight schedule. there was also only 1 person on an early and busy weekend so that wastedmore time

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Jaurice D. 
Rating:
5.0

Customer did not leave a comment.

Tracey B. 
Rating:
5.0

The gentlemen that helped us were very nice and polite. Appreciated the help.

Aimee V.  |  Online Move In 
Rating:
5.0

Pleasant person great service would recommend other people customer service fantastic

cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Aysia B. 
Rating:
4.0

It is conveniently located in a central area of the city.

Tamiko B. 
Rating:
4.0

Customer did not leave a comment.

Jon R. 
Rating:
2.0

Have the employees be more respectful towards their customers.

Lawrence M. 
Rating:
5.0

great customer service and very helpful.

Timiko N. 
Rating:
5.0

we didnt have no tools

Tyrone M. 
Rating:
5.0

Nothing ..your employee Thomas McDaniel (tommy) went above and beyond and made sure my next reservation was all handle good staff and excellent service

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Samira S. 
Rating:
5.0

They overcharged me for fueling which I brought it back on 1/4 tank..

Denzel D. 
Rating:
4.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Customer did not leave a comment.

BARBARA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
1.0

The UHaul facility and the truck smelled very strongly of marijuana. I was absolutely disgusted.

Kathleen S. 
Rating:
4.0

Very pleasant and helpful, and got me on my way in a prompt fashion.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

No complaints. Everything was done expeditiously.

Charlene C. 
Rating:
4.0

I rented a uhaul for Saturday morning in which my 1230 rental was bumped until 3pm. This made me unable to move the items I needed as I was under a time crunch. I called customer service after being unable to reach 7 location to see if any had equipment for rent, and the main customer service line was extremely brash and rude. When I asked why I was bumped, she said that the equipment wasn't available at the location I requested, so then I asked why I was able to make a reservation if there was no equipment available she said thats what happens when you do it the morning of.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Artemus F. 
Rating:
5.0

N/A

KENPROTAIS N. 
Rating:
3.0

Customer service was very good. Employees were friendly, fast and efficient. They made my experience and trip very easy.

LAKEYA W. 
Rating:
1.0

I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.

rochelle h.  |  Overall Experience 
Rating:
1.0

WTF I didn't order shit, am i being charged? ill never know because i have bene on the phone for 15 minutes on hold to find out who fucked up!!! I don't know if this is fraud or whatever but my number is 619.755.9789

Courtney C. 
Rating:
5.0

Excellent customer service, always meets our needs.

Janice M. 
Rating:
5.0

Let them know about the after rates of the rental because I was lost

Chante A. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
4.0

The van was not santized before I received.

Carmen K. 
Rating:
5.0

Customer did not leave a comment.

Lydia M. 
Rating:
3.0

Needs serious improvement in cleaning of drivers cabin. Steering wheel and door storage areas sticky and grimy. Over all not even close to what I would expect from u-haul. Have rented in Alabama, Florida. Never had any complaints.

Alan Z. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
1.0

I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed

Randy E.  |  Overall Experience 
Rating:
5.0

Everything was on point

Jack E. 
Rating:
5.0

Nothing

Regina H. 
Rating:
4.0

The has mark was off.I even took pictures to be sure.I will see if they charge me for the quarter tank that was on the manifest,but not on the gauge.

Ernest C. 
Rating:
3.0

Representative behind the counter was neither friendly or professional. Truck cab had ash from cigarette, pipe or cigar smoking and truck itself ran "rough".

John A. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey D. 
Rating:
5.0

Everything is up to great standard and faultless at this here location simply the best 👍.

dwight M. 
Rating:
4.0

The associate was professional and very polite and helpful

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

26 foot truck extremely loud due to no exhaust also had to keep windows open due to exhaust leaking into cab. Staff was extremely friendly though

Tammy D. 
Rating:
1.0

I had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I’m highly disappointed.

Wayne M.  |  Overall Experience 
Rating:
5.0

There great the whole team

arnold w.  |  Overall Experience 
Rating:
5.0

The staff is awesome and very friendly and they met my needs.

Tammy J.  |  Overall Experience 
Rating:
3.0

The only issue was the mice drippings

lashawna g.  |  Overall Experience 
Rating:
4.0

The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

Holly F.  |  Overall Experience 
Rating:
3.0

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Shirema D.  |  First Impressions 
Rating:
5.0

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

John R.  |  First Impressions 
Rating:
5.0

The staff was Par Excellent!

Deborah W.  |  First Impressions 
Rating:
1.0

Experience was horrible

Courtnee D.  |  Overall Experience 
Rating:
5.0

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

Brigitte A.  |  Overall Experience 
Rating:
2.0

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Angelo M.  |  Overall Experience 
Rating:
5.0

Also very clean but no Air in front office area.

Deborah G.  |  Overall Experience 
Rating:
1.0

Infested with rats

Queen H.  |  Overall Experience 
Rating:
2.0

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

jazmine i.  |  Overall Experience 
Rating:
5.0

Great management that went the extra mile

Maria A.  |  Overall Experience 
Rating:
4.0

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

Crystal O.  |  First Impressions 
Rating:
1.0

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

VICTOR N.  |  Overall Experience 
Rating:
5.0

The employees were very professional and helpful.

Latisha F.  |  First Impressions 
Rating:
5.0

u haul Is very nice organization and is first one to take care of their customers. Thanks.

byamombe s.  |  Overall Experience 
Rating:
2.0

Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

danette l.  |  Overall Experience 
Rating:
1.0

When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

RONITA M.  |  Overall Experience 
Rating:
1.0

I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

Carol A.  |  Reservation 
Rating:
5.0

The process was smooth and quick. Great service!

Jacqueline S.  |  Reservation 
Rating:
4.0

Thank you soo much for everything !

ashley t.  |  Overall Experience 
Rating:
5.0

The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

Katherine G.  |  Reservation 
Rating:
1.0

There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

lajoyce f.  |  Overall Experience 
Rating:
5.0

Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

SHANE H.  |  Reservation 
Rating:
4.0

Customer service was excellent. I will always use Uhaul when moving.

Camilla b.  |  Reservation 
Rating:
5.0

Great Staff!!

Brian C.  |  Overall Experience 
Rating:
1.0

I have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months

Eleanor V.  |  Overall Experience 
Rating:
4.0

It was a pleasant experience

Vanessa B.  |  Overall Experience 
Rating:
1.0

I had to throw a few things out due to water damage and mildew in my unit from a water leak

sheena w.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Back
To Top