Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

3,060 reviews

5131 Glencrossing Way   Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)

(513) 322-5165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 322-5165

5131 Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

catherine o.  |  Overall Experience 
Rating:
5.0

Operations within the location seem to be well managed. Well organized and clean

MARTIN D. 
Rating:
1.0

The customer service was terrible. One of the reps was cursing at me and yelling at me after I dropped off the truck. They all seemed very sketchy and they were all rude. First and last time ever using this location. Honestly it should be shut down because everyone there was terrible to work with. Recommending everyone steer clear of this location. They also overcharged me and claimed the gas wasn't filled up to where it should have been although I filled it before I took it back. Terrible experience.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

KINESHA C. 
Rating:
1.0

Customer did not leave a comment.

Emily V. 
Rating:
2.0

The inside of the windsheild of the truck was really dirty could hard see out of it. I was a little late returning the truck and got scolded by somebody named Tina over the phone. Other than that it was pretty good. *never had either of those problems before so thats why I selected below average.

BENJAMIN S. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

This was a complicated move for us, and everything worked out well. We changed the contact and payment information halfway throughout the process which I think caused some confusion because much of the information was still being sent to the original contact info. Also, we had some difficulty figuring out how to access our U-Boxes on the receiving end - it was unclear. Next time I'll create an account with U-Haul, perhaps this would make it easier. Overall though, it worked beautifully. Thank You!

Kristen P. 
Rating:
4.0

Be more clear about drop off specially after hours the website did not work last night so I had to come this morning

AHMED A. 
Rating:
1.0

Customer service was terrible Tina was very rude

Tairuby A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

Easy reservation online, easy pick up, easy drop off... Thank You!

Saundra S. 
Rating:
5.0

The facility is always clean and well lit. Matthew, the manager has been a gem to work with. Very professional and easy going.

barbara h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEAUNNA C. 
Rating:
5.0

Great customer service!👍

Jason W. 
Rating:
5.0

The U-Box moving system worked out very well for me. Plenty of space in the containers and ample padding is provided. Delivery of the boxes were on schedule and the staff was friendly and helpful. Price was reasonable compared to other moving services and U-Haul bought back any unused boxes I had left over. Would recommend this service to anyone considering moving themselves.

Jeff S. 
Rating:
1.0

I had no heat in my uhaul truck

LACHELLE G. 
Rating:
4.0

My original location to pick up my reserved truck was at 4210 Glenway ave. At that location, they opened 15 mins late and I was very pressed for time, they lost my reservation, and they lied and said I wanted to keep the truck all day, "which clearly stated on my reservation 6 hrs", and I never said I wanted the truck all day I only needed it for 6 hrs.They sent reservation to the Glencrossing way location. I will never reserve a uhaul truck at the 4210 Glenway location, these guys were very unorganized !!!!

RICHARD J. 
Rating:
1.0

Filled the tank to exactly the 9/16 fill mark before dropping it off less than 2 miles from the gas station. The employee didn't check anything while we were there at the drop off location, and I got invoiced 15 minutes later after we left because they said it was only 1/2 full, so I was billed an extra 24$ for 5 gallons of gas. I'm certain the employee just couldn't be bothered to check it closely because they were incredibly dismissive from the start. This may seem like a minor detail, but the only possibilities are that they didn't care enough to actually check, or they outright lied, and I'm out money that I shouldn't be. I cannot express my dissatisfaction thoroughly enough. We've spent thousands on U-Hauls over the years on well over a dozen rentals, and this has never happened before.

CHESTER Y. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

MARTISHA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

june B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD V. 
Rating:
5.0

Great experience picking up! The man at the Glenway office was patient and very helpful, he answers all my questions.

RHONDA A. 
Rating:
4.0

Everything was excellent except for check out the young lady who checked me out was unprofessional and had an attitude. Not friendly and I would not recommend her assisting customers again.

TRACEY R.  |  Overall Experience 
Rating:
4.0

Matt and Autumn we're really helpful and very understanding with my complicated return

BETTY B. 
Rating:
3.0

Someone threw their glass over into my unit and it shattered all over my child's toy box. The units should have a closed top. Not only do I have to ensure there aren't glass shards in his toy box but not a fan of being responsible for glass clean up when I only had boxes in unit.

Kendra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The staff that delivered and picked up my U-Boxes were wonderful to work with, very friendly and professional. They answered all of my questions which made me feel at ease about my move. I have not received the U-Boxes at my new location yet so cannot comment about that portion of the transaction.

Jeff S. 
Rating:
5.0

My experience was great. Friendly, and experienced staff. The staff was very helpful to me ☺️.

JON S. 
Rating:
5.0

Everyone @ UHaul @ GlenCrossing was great , pickup and return went smoothly. My 1st time with all the automated processes , it went just great too, much quicker. Thanks !!

WALTER H. 
Rating:
5.0

Great pricing

Michael S.  |  First Impressions 
Rating:
3.0

I haul has gone down hill over the years. I only rent I haul when I can't get anything else.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

Great service!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

More staff being scheduled on the first of the month. The woman who was working the desk was checking people in and out while a young man was checking in the trucks , checking them over , clean if needed and sending them back out on the next round

IRMA P. 
Rating:
1.0

Truck smelled of.old beer and there were glass shards on the floor smelled terrible

DREW C. 
Rating:
5.0

I’m so happy to rent the truck and trailer on this company the one have my truck is so good and good Maintain so Appreciate

Micheal A.  |  First Impressions 
Rating:
1.0

I was cheated

JEFFREY S. 
Rating:
2.0

I was not able to pick the only ford truck that was available. When I returned the truck I was told that I did not need to go inside since I used a credit card only to learn few days later that the transaction was not yet settled. The manager refused to go and check the truck before I took it advising that I should call the number.

MOHAMMED T. 
Rating:
5.0

Great experience!

jason W. 
Rating:
3.0

Staff was not engaging and even a bit dismissive.

Richard E. 
Rating:
1.0

Building alarm went off during after hours return. Key drop off poorly marked and not easily visible. Support line estimated wait was 61 minutes. Difficulty loading pictures on the app.

Krishawn G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

Micheal R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Helpers were very good and friendly. I recommended this service to my colleagues.

Tadashi H. 
Rating:
3.0

Roaches in the building with the storage units didn’t see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can’t deal with their attitudes anymore called corporate especially that blonde chick!

Alyssa Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODIE F. 
Rating:
5.0

Customer did not leave a comment.

SONNY H. 
Rating:
4.0

The check in process of very cumbersome and time consuming. Take a lesson from the rental car companies. If you have an account in good standing and you have made a reservation, your car is in a designated area and you get in, drive to the check out booth, they check your paperwork in about a minute and you drive away. Your return procedure is much better than your vehicle pick up procedure.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

I love uhaul storage an will always use them ty

Sindie D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

My experience renting at Glencrossing was exceptional! The man who checked me in was very knowledgeable about what I may need. He even suggested a later return time, which I did bring the truck back an hour later than I thought I would need. (Everyone is optimistic...LOL) It was a combination of easy to use prompts on my phone to make a reservation and then a back up check by a real person to confirm. I was very impressed! I would definitely use them again and recommend them!

SAUNDRA S. 
Rating:
5.0

It's a basic truck rental. Everything was clean, quick, delivered as-expected. My expectations were met.

Eric S. 
Rating:
5.0

Staff was courteous and quick to help in any way management made any changes possible for our move to go smoothly Great Group of People @ GLENWAY Crossing !!!

CHAUNCY W. 
Rating:
4.0

My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.

Gabrielle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Roo H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Moni D. 
Rating:
5.0

Customer did not leave a comment.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Everyone was extremely friendly and helpful nice experience

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
1.0

Because I rented this uhaul then they surprise me they gave it to somebody else under my name

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

darrell d.  |  Overall Experience 
Rating:
4.0

Employees were very nice and accommodating, my vehicle needed tire sensor maintenance, possibly low tire pressure, and the sun visor on the driver's side was non-functional. I've gotten vehicles from here before and this is the first time the quality of the vehicle has been below expectations but was still suitable for the job.

CHRISTOPHER W. 
Rating:
4.0

Lower your prices

THOMAS C. 
Rating:
3.0

I was charged more than I expected and I am not sure. Returned on time placed gas and only went 8 miles. Completely don't understand why.

Tracey R. 
Rating:
5.0

Highly recommend! Both delivery & pickup were quick and easy. Will be using again for our next move!

Clare W. 
Rating:
5.0

Since you asked; The support I received at both ends when I dealt directly with the people in Cincinnati and TX was excellent… When I could reach them. Because of your standard phone call number the customer service has been very very difficult because I've had to wait an hour and 15 minutes several times when I needed to talk somebody. I have never been able to access my account other than the one from seven or eight years ago. I received a couple of chargers that I was confused about and one that was totally undeserved which I think and hope (as I have been told) are resolved. I will say that person who I sent my concerns to to the address above was great…. but over all, the wait time, and lack of accurate and very piecemeal information was very confusing, stressful, and frustrating. We have several more projected needs for u/box, but are somewhat hesitant because all of the stress that was involved.

Linda K. 
Rating:
1.0

You all waited 48 hours to check in my rental, I paid for a week returned the equipment a day early and was charged an extra day. It was $12 then repeatedly attempted to charge my card with out authorization. I will nev3r rent from this location. ON Top of this their customer service is terrible I stood in line behind 1 person for 40 minutes and other staff was just wandering around doing nothing. WORST LOCATION EVER

Lee H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Customer did not leave a comment.

BRANDON C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionne M. 
Rating:
5.0

Customer did not leave a comment.

SAYRE F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
1.0

Employee was rude loud and obnoxious she was very animated

DALE R. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

DIANE R. 
Rating:
5.0

Customer did not leave a comment.

Yonaraida S. 
Rating:
5.0

With gas prices soaring uhaul should start offering aluminium trailers as my gas milage plunged with an empty load from 20 to 16 mpg. Loaded i lost 3more mpg.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Jaimee B.  |  Overall Experience 
Rating:
4.0

very happy with the service from the staff and cost was reasonable.

Ruchelle D.  |  Overall Experience 
Rating:
3.0

Not a clean cab. Found unmarked dents. Time spent inspecting vehicle is part of my rental time.

CHARLES H. 
Rating:
5.0

Reserving and picking up the truck was super simple. And the lady checking us out was friendly and helpful. The truck was exactly what we needed. All good there. The bad... After a long exhausting day the online check in process is a pain in the behind. You park, lock up and start the check in on your phone to find out you have to open the truck back up for pictures. And it took 3 tries since the site wanted to crash. A heads up of all the steps involved in the paperwork or at check in would be helpful.

DELIA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
3.0

I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumb

DIONNA F.  |  First Impressions 
Rating:
1.0

had trouble with Uhaul in my drop off location

Kathleen H. 
Rating:
4.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
1.0

I received a fine for not checking in after hours. Yes it was stated in the contract I received , I wish the representative would have alerted me since it is the weekend and if you drop off after hours you must electronically check in or be fined when dropping off

Jeffrey S. 
Rating:
1.0

My first location was moved after I had reserved a truck because they said they did not have the truck I reserved. When I got to my second location the truck that was there was broke down and the people that work there said it was broke down for about two weeks. They said that U-Haul New about the truck. The U-Haul sent me to a third location. When I got there they did not have a truck for me. They tried to send me to a fourth location across town. I had to call customer service and after about 20 minutes they sent me back to the first location to get the truck. Customer Service was very friendly but I should not have to go through all of that to get a truck. Instead of starting my move at 10 AM it was 12 I can I got the truck and got started on the moon which caused me to have to rent a truck for a second day because my help with on a time schedule.

Nile M. 
Rating:
5.0

Keep doing the good work. Experience was flawless.

Jan V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

KENDRA T. 
Rating:
2.0

Workers Are Very Rude And Disrespectful

Rayshawn E.  |  Overall Experience 
Rating:
2.0

Window behind window sounded it like it was going to fall out. The rattling sound was really loud. The left window seal of truck was defective. They marked the gas tank as a half of a tank when they knew it wasn't. The lady that checked out my truck blamed me for damaging the sliding rear door without really checking the real issue out. The real issue was their were no wheels on the pins so the door would stay on track. I had to deal with a non functioning door.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE K. 
Rating:
2.0

Customer did not leave a comment.

KHATIR K. 
Rating:
2.0

Of the four pickup and drop off dates I was given, zero of those actually came to fruition. There was zero communication, and I had to constantly call and ask where they were only to be on hold for 45 minutes and eventually learn they weren't coming for 2-3 days after they were supposed to. I took 4 days off of work that I didn't need to because uhaul couldn't communicate to me that they weren't showing up. We also received one very damaged box that snapped our couch in half and had splintered wood everywhere inside. I'm very disappointed and will not recommend Ubox to any friends, family, or neighbors.

John C. 
Rating:
3.0

Have credit card machine check for errors. Went to a few other locations and they said they have been having problems with their credit card reader.

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Dolores L. 
Rating:
2.0

Online check in was a horrible experience. It took 1.5 hours to get the truck. I spoke to 2 separate reps in process. The first rep did not follow through on what she committed to when verifying 2nd contact. Then after getting through verification,we were issued keys to a different truck then our reservation. It was a nightmare and caused us to get behind on moving day. Moving is already stressful enough, using U-Haul made it even more stressful.

Carissa B. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

DIEGO H. 
Rating:
4.0

Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy though

Keajea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
1.0

Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asap

BRITTNEY C.  |  First Impressions 
Rating:
5.0

The customers Reps (4 reps) were knowledgeable, kind and had a sense of humor which is rare these days with so much rudeness going on.

SHEILA P.  |  First Impressions 
Rating:
5.0

Matt is a great employee

Dave S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah M.  |  First Impressions 
Rating:
2.0

When I went to this location to pick up my rental truck and set up my storage space I asked the employee at the desk if the truck and storage space size I reserved were going to be large enough for the items I was moving. She reassured me that both were adequate for my needs but both the truck and storage space were entirely too small. This problem has now led to me still having the truck rental past my reservation because I have no space to put the rest of my items. When I called the office to get an extension on the truck rental I was told no and that I would be charged a $50 fee. I am now on day 2 of the truck rental and am still without a storage space large enough to empty the rental truck. I cannot afford 2 storage spaces or to have the rental truck another day and it is creating a problem with me getting help physically moving since this has turned into a 2-3 day move. I need assistance from someone who is able to help me resolve this issue without paying a ton of fees and locate a storage space large enough for my items. Thank you

jennifer g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Great PEOPLE

Sandra W.  |  First Impressions 
Rating:
5.0

Good people to Deal with

Rahvae H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene A.  |  First Impressions 
Rating:
3.0

The staff was helpful. Checkin after hours needs work.

Ruchelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debora G.  |  First Impressions 
Rating:
3.0

The lady who took care of me was very friendly but the other ladyb was very RUDE from the time I walked in to EVERYBODY she spoke to. Let's just say the lady who took care of me was the reason I even took the time to complete this just to say how well she did. I been here before and the men were very nice also yesterday was the very first time I had a person there soooo NEGATIVE but other then her everything was ok

Ariel S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rachelle J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEANNA C.  |  First Impressions 
Rating:
5.0

Have had my items there for three years became illl and can not get back but the only picture I have of my father and grandfather are in there . So three years later l am still a customer.

darlene s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony B.  |  First Impressions 
Rating:
5.0

The Uhaul Team Staff are the best ! From the management especially Matthew, go above and beyond to help customers. Moving is so stressful and they are kind knowledgeable and always ready and available to help us. I give them absolute top notch rating!

mary g.  |  First Impressions 
Rating:
3.0

Very impressed with the cleanliness of the facility.

Lisa B.  |  First Impressions 
Rating:
5.0

excellent

Arline W.  |  First Impressions 
No reviews have been submitted for this location.

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