The two employees were mother/daughter and extremely rude. Speck all the daughter. I was told the truck would be in spot A or the next spot B and had to go out and try the key in 3 trucks to find it work in the unmarked spot to the left of A. I then turned the truck on to find the check engine light on. I drove up to the front of the store and the young Lee clerk came out to ask what was the matter. I told her the truck's check engine light was on and she said it didn't matter that it was always on. I asked why it was on and if I was responsible if the truck has mechanical issues and she responded back I told you it's always on. I then repeated the am I responsible part of the question again and got the same response so I asked a 3rd or 4th time to which she said no...I told you it's always on. I left the lot aggravated and not confident the truck was safe and/or I would be at risk for leaving with it. Had I had more options that day and not under distress to move a few things I would have cancelled. I am in the field of process improvement and I wish no ill will towards this individual rather the learning to put yourself in the shoes of someone else who may be going through a challenge if renting a truck last minute for 4 hours and to be kinder. I know I could have managed my stress better as well.
Trailer Rental & Towing in Cincinnati, OH at U-Haul Moving & Storage at Glencrossing Way
Moving to or from Cincinnati, OH? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Cincinnati, OH 45238 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Cincinnati, OH
Cargo trailers in Cincinnati, OH are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage at Glencrossing Way!
Utility trailers are perfect for towing large or oversize cargo in Cincinnati, OH 45238. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage at Glencrossing Way provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Cincinnati, OH and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Cincinnati, OH online today!
Trailer and Towing Supplies
They went the extra mile to help me out.
I ordered a36 ft. On the internet. I ended with a 20 ft!!! That's unacceptable. Why preorder?? I should have been made aware of this BEFORE getting there.
Please put proper instructions when returning after hours
I was not offered the option to pick up at this location and drop off at a location close to my destination, causing me to drive from the west side of cincy to the east side and back just to drop it back off. I called back up to see if I could change it so i could do that and the women on the phone was extremely rude to me. Will not be returning or recommending this location
The online checkout system is slow and not as easy as expected. Also, this locations called us multiple times to return the truck early after telling us the return time was 4pm.
Highly recommend U-Haul for your moving needs.
Uhaul smelled like an ashtray and I had to sit in it for 16 hours. I was promised a 15' foot truck and was given a 10' foot truck.
Front desk employee rude and not willing to help at all. Complaining about her job and her responsibilities
I did self checkout to avoid coming in contact with anyone because of Covid, and I still had to go inside anyway. I was told the truck assigned to me had just been turned in, which was apparent because the truck bed was pretty dirty and the fuel about a quarter of the way down. I had to clean out someone else's mess so I didn't get charged for a messy return. I also had to go track down another attendant to get the keys, who never set a word to me despite me talking to them twice. When I returned, the same attendant seemed annoyed I had started the return process in the app and told me to just finish it at this point so her time wasn't wasted. A very unprofessional trip all around.
I arrived at 6:35 and placed items in my vehicle. Pulled to the sign and waited 15 minutes as the sign instructed and no one came back out. When I went in they said I was past the last check in time and to follow the after hours checklist. The app wasn't working. Was on with customer service for over an hour trying to resolve what to do with truck. Taking it home and putting more gas in a vehicle I no longer needed made zero sense. And after being disconnected three times from customer service left the lot at 830 pm. Never again.
Respectful and helpful.
This location was fine - - but getting to that point was horrid. Your website didn't impress - No I don't want to create a login, No, I don't want another app on my corporate cell phone. Called the first location nearest me, and they tell me they haven't been doing UHaul for at least 4 months, Called the next one, and nobody answered - Twice. Called the third, and I have no clue who the hell anserwed, and the gibberish was unintelligent. Finally called Colrain, and at least got a response, and they would have what I needed tomorrow. I get there the next day, and yes they have a 16 foot/ ramp unit (lots of them) but none for a one way haul (that's what they set up for me even though I told them I'd be dropping at Wakeman)- - so 30 minutes later, I end up at Glencrossing. I put a lot of extra miles on a rental just to get one. I lost time, miles and wasn't very happy with all of this.
The employees was so rude, and arrogant. No smile on face no explanation on rental. Also if asked questions don't give answer ninety.
I had to wait while the manage talked on the phone- and I was very stressed because of a situation created by the pick-up location- but they served me well once they were able to do so.
Customer service was excellent!
I was given a truck ( that was reserved ) that had the engine light fault illuminated. Obviously the truck has mechanical problems. The employee said it's been like that for awhile. There were other trucks available, so there was no need to give me a faulty truck. A clear case of discrimination ( racially and gender motivated). Will NOT use this place again.
Fabulous experience! Thanks so much!!
Customer did not leave a comment.
The app is terrible. Will never use your app again.
Tina is very rude to everyone
The remote check in process was a hassle. Wouldn't accept photos of DL, had to try multiple times. Paid for a dolly, didn't have instructions to get one out of the cage (picked up before store hours). Had to verify another phone number for reservation, that part was a hassle.
very good time of need great service
All of the staff was very unpleasant. When I walked in the door, a young woman with her mask below her nose got up and walked away when I approached her counter, informing me that I would be helped by someone at the other end. The other young woman who was instructed to help me had her mask below her nose as well and replied that she couldn't help me because she couldn't close out of the reservation she had up. After about 2 minutes, she decided to help me. She was very cold and when my boyfriend said very nicely that he had parked in a marked spot, and did he need to move his car, she snapped back with "you need to move it!" Though I had already reserved a truck online, she still had to ask me all the same questions I had already answered. Then when it prompted me to sign after inserting my card, she again snapped saying this time not to sign. She handed me the key and my paperwork, then gestured vaguely to where I would find my rental. When I returned the rental, hours before my time expired, I pulled up to the designated spot. I heard the back hatch open and close. The same young woman came to the driver side door, with her mask down and staring at her phone. She snapped that I could get out of the car because I was good to go. I asked if I should leave the key in the ignition. She said yes, like it was the stupidest question in the world. I gathered what I had in the front seat and left, not told what my final charge would be...not even having the miles checked. The lack of customer service was appalling. I wasn't expecting to be put on a pedestal, but at least being treated like a human and not like a stray dog you don't want in your yard would have been nice. The truck itself was great. The experience was terrible.
Everything works well at this location. I use this location often I've never had any problems here