Customer Reviews for U-Haul Moving & Storage at Glencrossing Way

3,065 reviews

5131 Glencrossing Way   Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)

(513) 322-5165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 322-5165

5131 Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SAUNDRA I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine o.  |  Overall Experience 
Rating:
1.0

Customer service was terrible Tina was very rude

Tairuby A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  First Impressions 
Rating:
5.0

The facility is always clean and well lit. Matthew, the manager has been a gem to work with. Very professional and easy going.

barbara h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTISHA R.  |  First Impressions 
Rating:
4.0

Everything was excellent except for check out the young lady who checked me out was unprofessional and had an attitude. Not friendly and I would not recommend her assisting customers again.

TRACEY R.  |  Overall Experience 
Rating:
3.0

Someone threw their glass over into my unit and it shattered all over my child's toy box. The units should have a closed top. Not only do I have to ensure there aren't glass shards in his toy box but not a fan of being responsible for glass clean up when I only had boxes in unit.

Kendra B.  |  Overall Experience 
Rating:
5.0

Great pricing

Michael S.  |  First Impressions 
Rating:
5.0

I’m so happy to rent the truck and trailer on this company the one have my truck is so good and good Maintain so Appreciate

Micheal A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal R.  |  First Impressions 
Rating:
3.0

Roaches in the building with the storage units didn’t see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can’t deal with their attitudes anymore called corporate especially that blonde chick!

Alyssa Y.  |  Overall Experience 
Rating:
5.0

I love uhaul storage an will always use them ty

Sindie D.  |  Overall Experience 
Rating:
4.0

My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.

Gabrielle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrell d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRANDON C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaimee B.  |  Overall Experience 
Rating:
4.0

very happy with the service from the staff and cost was reasonable.

Ruchelle D.  |  Overall Experience 
Rating:
3.0

I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumb

DIONNA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
4.0

Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy though

Keajea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
1.0

Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asap

BRITTNEY C.  |  First Impressions 
Rating:
5.0

The customers Reps (4 reps) were knowledgeable, kind and had a sense of humor which is rare these days with so much rudeness going on.

SHEILA P.  |  First Impressions 
Rating:
5.0

Matt is a great employee

Dave S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah M.  |  First Impressions 
Rating:
2.0

When I went to this location to pick up my rental truck and set up my storage space I asked the employee at the desk if the truck and storage space size I reserved were going to be large enough for the items I was moving. She reassured me that both were adequate for my needs but both the truck and storage space were entirely too small. This problem has now led to me still having the truck rental past my reservation because I have no space to put the rest of my items. When I called the office to get an extension on the truck rental I was told no and that I would be charged a $50 fee. I am now on day 2 of the truck rental and am still without a storage space large enough to empty the rental truck. I cannot afford 2 storage spaces or to have the rental truck another day and it is creating a problem with me getting help physically moving since this has turned into a 2-3 day move. I need assistance from someone who is able to help me resolve this issue without paying a ton of fees and locate a storage space large enough for my items. Thank you

jennifer g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Great PEOPLE

Sandra W.  |  First Impressions 
Rating:
5.0

Good people to Deal with

Rahvae H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene A.  |  First Impressions 
Rating:
3.0

The staff was helpful. Checkin after hours needs work.

Ruchelle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debora G.  |  First Impressions 
Rating:
3.0

The lady who took care of me was very friendly but the other ladyb was very RUDE from the time I walked in to EVERYBODY she spoke to. Let's just say the lady who took care of me was the reason I even took the time to complete this just to say how well she did. I been here before and the men were very nice also yesterday was the very first time I had a person there soooo NEGATIVE but other then her everything was ok

Ariel S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NICOLE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rachelle J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEANNA C.  |  First Impressions 
Rating:
5.0

Have had my items there for three years became illl and can not get back but the only picture I have of my father and grandfather are in there . So three years later l am still a customer.

darlene s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony B.  |  First Impressions 
Rating:
5.0

The Uhaul Team Staff are the best ! From the management especially Matthew, go above and beyond to help customers. Moving is so stressful and they are kind knowledgeable and always ready and available to help us. I give them absolute top notch rating!

mary g.  |  First Impressions 
Rating:
3.0

Very impressed with the cleanliness of the facility.

Lisa B.  |  First Impressions 
Rating:
5.0

excellent

Arline W.  |  First Impressions 
No reviews have been submitted for this location.

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