U-Haul Moving & Storage at Grand Ave & Bell Rd

Rating:

4.0

Very good job

Rating:

5.0

Hope and all your representatives did a great job helping me get the van. Return was simple and easy!

Rating:

5.0

Did not give blankets/pads which were paid for. Confirm customer has received all items. Did not go back for them.

Rating:

1.0

Dropped off the trailer the next day right before 5 and employee said they would check it in the next morning at no extra charge then charged me for 3 days

Rating:

3.0

Wash the truck exterior. It was filthy. Make sure paid for items are in the truck (blankets)

Rating:

5.0

Great experience last 3 times in a month with this location!

Rating:

3.0

Rating based on inadequate staffing that resulted in me having wait 30 minutes both times tor picking up and returning equipment. The time of day in both cases was certainly not peak times.

Rating:

5.0

Tom was amazing, called t confirm, called to ensure everything happened, and even a curtesy call afterwards. Both drivers were awesome ladies dropping off and picking up. Will be using your services again and have recommended your team in Sun City West to people who have stopped by asking about the Pods and said I will give you Tom number he is so helpful, knowledgeable and genuinely a pleasure to work with! Thank you for everything! Julie Smith

Rating:

5.0

Every employee did a great job!

Rating:

5.0

Smooth transaction, nice new truck.

Rating:

3.0

Check out took forever, declined coverage and was charged for it at return, also didn't have the trailer I had rented and received a similar one but had to sign a new contract . Not the best experience.

Rating:

4.0

Replace the rubber window seals on both the driver and passenger roll up windows as it allows too much wind and road noise while driving ! Otherwise everyone and the other things were great .

Rating:

5.0

always great as usual

Rating:

2.0

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Rating:

4.0

I rent a truck there on several occasions, they treat me well.

Rating:

4.0

When I picked up the car it had under 9 miles worth of gas. Next time I'll keep in mind this. Overall, very good experience and very reasonable pricing.

Rating:

5.0

It's a large compound with equipment rental and storage. Recent state/county road improvements has caused the entrance, office location, and exit to be a little confusing for the first time user.

Rating:

1.0

You double charged me. When I picked up the trailer in surprise I paid $125 for the trailer rental, some pads, and insurance. And now I received another bill today for $64 that came out of my account. You need to make this right for you have double charged me for the trailer.

Rating:

5.0

Nothing stands out. Your outfit always does a great job. Please keep up the good work.

Rating:

5.0

Friendly and helpful customer service from pick up through drop off. I needed an extra day with the van rental. One quick call to customer service and my contract was extended. UHaul 20' box van was the perfect size for my move.

Rating:

5.0

Hope the agent we had was great highly recommend her.

Rating:

5.0

Customer service was exceptional.

Rating:

1.0

The transport was great and the shipping containers were good. However, I was overcharged (more than the agreed upon amount) and have been going back and forth for months trying to get this fixed. Every person in Billings I have talked to so far has done something different than what we verbally agreed upon. Just from the headache of the experience I wouldn't recommend using this service. Very dissatisfied and irritated.

Rating:

5.0

Keep up the Good work.

Rating:

5.0

Zero ways to improve this location. Hardware Hank Balsam Lake is extraordinary!!!

Rating:

5.0

They were very friendly and helpful.

Rating:

5.0

The only issue that I'm having is contracts are being sent to email address Buhmans2004@gmail.com which is a personal email . I need emails to be sent to our company email movingSolutions2020@gmail.com please contact me please I've been trying to fix this for a long time... 480-826-5309

Rating:

4.0

clean store, good office personnel, outside personnel helpful and friendly...leave it alone...

Rating:

5.0

Courteous, knowledgeable and expedient service at the turn in location. The trailer was also very reliable and assisted me in my move.

Rating:

5.0

Excellent service and value this time and late last year. I'll be back! Many thanks, Paul

Rating:

5.0

place was very professional and very clean thank you

Rating:

3.0

I spoke to a lady before we went up there told her what we needed they took my name. Address Phone number credit card information. We got up there amd and they didnt have trailer we need. But they finally gave us another trailer for same price. I believe manager needs more customers service training. Then we went out to have them hook up trailer and no one came out finally after hubby hooked it up to truck a young guy came out. But trailer was already hooker up.

Rating:

5.0

The out side of truck was dirty (cab).

Rating:

5.0

I made an online reservation very last moment, late in the night. When I went in early the next morning, everything was ready, the staff were very helpful walking me through the parts of my online check-in that I wasn't clear on. When I returned the rental truck later that day, the process was smooth and easy. Very nice after a long, stressful day of moving. Great customer service at this location.

Rating:

3.0

I very seldom rent a truck so I can not say how this location rates. However, when I picked up the truck the mileage was incorrect. The truck had 11,204 but the rental agree said 10,894. I told a person inside, he corrected the mileage on the agreement, initialed it, and said he made a note in the “computer”. When I turned the truck in they were going to charge me for the 310 mile which would be the 10,894 not the 11,204 which was the correct mileage. It was corrected but it took about 20 minutes. If I rent from uhaul again, it will not be this one.

Rating:

5.0

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn’t sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year’s Eve to complete our move and again were completely satisfied with her service.

Rating:

5.0

The general manager was very helpful and assisted us with returning, storing, and another rental and move out a couple days later. The overall service at this location made the final leg of our move from Michigan very smooth.

Rating:

1.0

Get the correct mileage before you leave

Rating:

5.0

I would rate this as the best customer experience I have ever had in dealing with any company. From reservation operator to final delivery the staff I dealt with went out of there way to keep me updated on status and made sure everything was satisfactory.

Rating:

5.0

More staff to accept rental returns.

Rating:

1.0

The reservation app on the website as well as some of the small independent dealers are broken. I had a reservation and ended up going to four (4) different dealers ending up at a U-Haul Center. The website allowed me to choose a Trailer then it gave be choices for pickup locations, based on my zip code. So I booked a mile away. A few days later I got a call from U-Haul reservations stating that that facility doesn't actually have the trailer i choose. (WTH). So they re-booked me into another dealer 2 miles away. Okay. When I got to that dealer (Ray Honey & CBD) at 8:30 (reservation time) the business was closed and the business times on the window were all scratched off and Monday (which is my reservation day) was blank. I interpreted that as being closed. ???? Again WTH. So I called reservations, stated my problem. The kind lady on the phone apologized and re-booked my to another dealer about 5 miles away. The u-haul lady called the dealer and confirmed that they did have a trailer and it was available. So when I got there the dealer told me that his trailer was not available and was broken (down for maint.). He explained that he told the agent on the phone that. So why would she send me there???? someone was lying... Again WTH. So I called the reservation agent back, told her the story, she then booked me over to the U-Haul Center located about 8 miles away. There, was a better expierence. The General Manager greeted my in my truck and I told her the quick readers digest version and she excellerated my rental to the front of the line and took care of me real fast. Kudos to her and the staff there (-Haul MovinUg & Storage at Grand Ave & Bell Rd, 13440 W Bell Rd, Surprise, AZ 85378). So this put me an hour and a half off my schedule and 16 miles out of my way. Not a good way to start my day. My only advice is to stay away from small independent dealers and book directly at an actual H-Haul center, no matter how far away they are. Save your self some headache.

Rating:

5.0

The truck rental was perfect for my needs. The online reservation was easy and helped make picking up the truck so much easier. When I dropped off the truck I was greeted by a U-Haul employee that checked the truck in and had me on my way within minutes. Great customer service!

Rating:

4.0

this time they were quick, sometimes they are real slow

Rating:

1.0

First off, the estimate I got from the website was not what I paid for. The employees were unprofessional. They changed my estimate to a special but the special cost me twice as much! They said that it would revert to the cheaper of the two but did not. This infuriates me to no end. I asked the employee to re-run the bill to what the estimate was on line but they played dumb and said they could not. I will never recommend that facility nor U-Haul to anyone I know or anyone that ask which is good moving company would be. I have gone on social media and explained how terrible I was treated by U-haul.

Rating:

5.0

Everything was perfect.

Rating:

5.0

Jennifer Rucker is the best franchisee of any U-Haul store I have ever used. I have used them for 8 moves renting trailers, buying 3 bike racks and 3 tow package and renting vans, etc. she is by far the best. Promote her at the earliest opportunity and demo her operation to other stores nationwide. Sincerely Lieutenant Colonel (retired) James Harper Fort Huachuca, AZ

Rating:

5.0

Ethan is very pleasant and professional.

Rating:

3.0

Directions to the area to rent trailers/trucks, coming off the street it is not clear where to go. staff was very friendly and I got in and out very fast.

Rating:

5.0

Nothing to add.

Rating:

3.0

The bill has not hit my credit card yet. The inside front wind shield was not clean, the floor mat in the back had a "v" rip in it and there was a chip in the wind shield which resulted in a crack completely across the wind shield. Please make sure all of the items that are wrong with the cargo van be noted before renting.

Rating:

3.0

Truck was dirty. They tried to charge me for a "Gas Charge". I drove a total of 11 miles and bought 1.5 gallons of gas before I returned the truck. Really! The guy finally removed the charge but my bill was still $5 more that I was quoted. I had estimated 10 miles. So 1 mile costed me an extra $5.

Rating:

5.0

Great people. Everyone was very helpful and friendly. Would for sure use this location again.

Rating:

5.0

Ethan Johnson and staff made the check out a smooth and very professional experience when dropping off the truck in Arizona. With all of the mishaps that occurred in San Diego, Ethan made sure to take of the final bill with a credit which was the right thing to do.

Rating:

4.0

Not enough service agents to assist waiting customers. Waited 20 minutes to be served. Waited on the phone for over 15 minutes hoping to reserve a trailer sooner. No. Hung up and traveled to the U Haul Office.

Rating:

5.0

The manager Jenny is very honest and conscientious- she runs a good crew

Rating:

4.0

Only complaint is there were 4 employees when we arrived, but only 1 was actually helping the customers. So it took quite some time to get waited on, but once we did they were very kind & helpful.

Rating:

5.0

Very good customer service

Rating:

5.0

Very good customer service

Rating:

1.0

Absolutely horrible experience. Waited over 40 minutes to pick up a pre-reserved truck. Employee lied about providing a discount for all the trouble.

Rating:

5.0

Discovered Tail lite on car dolly was taped into position.Fell out on Hwy 5

Rating:

1.0

Made reservations a month ago and they still couldn’t provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn’t fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Rating:

5.0

Customer service very professional.

Rating:

4.0

Thank you very much!

Rating:

2.0

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

Rating:

2.0

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

Rating:

5.0

All staff went above and beyond their help to make my move in a positive experience.

Rating:

5.0

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Rating:

5.0

Jennifer and Felix is amazing

Rating:

5.0

Best management ever

Rating:

3.0

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Rating:

5.0

Jennifer was very helpful and professional!

Rating:

5.0

Everything was great

Rating:

4.0

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn’t wait as long. Finally we had to drive down to place of business.

Rating:

5.0

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Rating:

5.0

The staff was unfailingly helpful and friendly. One nice lady even warned me that I had a taillight out so I could take care of it before I got a ticket. Our storage area was clean and well lit.

Rating:

5.0

Very convenient for us

Rating:

5.0

All my questions were answered and received assistance with checking in and finding my unit.

Rating:

3.0

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

Rating:

2.0

Check out took an inordinate amount of time. U Haul procedure is very inefficient

Rating:

5.0

The young lady who waited on us was exceptional. Very friendly, knowlegable,and welcoming.

Rating:

4.0

The only issue was the access method. Sometimes it worked with the card sometimes it didn’t. Then you had to use the keypad. Sometimes it worked sometimes it didn’t. Then you had to go to the office and wait in line to get help.

Rating:

4.0

Every one was very helpful and friendly.

Rating:

5.0

The staff was extremely helpful, and very friendly. They were great to work with. The facility is nice and affordable. Thanks!

Rating:

3.0

The access hours are a real negative but the location and setup are very nice. Thank you!

Rating:

1.0

We were charged for a month's rental and we moved out only a few days into that month's fees. We asked for a pro-rated return and were told they don't do that, call customer service and see what they'll do. We were customers for several years and apparently this is meaningless to U Haul, so should we ever need storage again we WILL NOT use U Haul ever again. Got GOUGED Customer !!!!!!!!! 02-20-2020 Surprise, AZ

Rating:

1.0

Otr trucker with 2 high dollar storage units. Always on time. There was a bank issue that caused a one day delay. Yep! Charged a late fee! Congratulations. You made 30 dollars and lost a customer for life. We will never ever use anything Uhaul again... Period. Friends and family are warned to steer clear. Hope it was worth it.

Rating:

5.0

Very clean and easily accessible

Rating:

4.0

A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Rating:

3.0

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Rating:

5.0

Most pleasant experience. Well managed

Rating:

5.0

The restroom is cleaner than most restaurants.

Rating:

5.0

We have had a great experience with the staff and facilities at this UHaul- we can’t say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

Rating:

5.0

Easy to sign up and easy to release contract.

Rating:

5.0

Thank you for great service and friendly staff

Rating:

5.0

A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

Rating:

5.0

Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Rating:

5.0

The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Rating:

5.0

Everything went well. There were no problems.

Rating:

5.0

nice place

Rating:

4.0

Above average

Rating:

2.0

Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

Rating:

5.0

excellent service very kind

Rating:

5.0

Very nice and thanks

Rating:

5.0

Good, clean location with easy in- easy out access. Staff was courteous.

Rating:

5.0

all good

Rating:

5.0

Pleasant and knowledgeable staff. Explained available options to us well.

Rating:

5.0

Very upbeat and helpful staff. Very clean facility.

Rating:

5.0

Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

Rating:

5.0

Great place!!

Rating:

5.0

I appreciated doing business with you all!

Rating:

5.0

The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

Rating:

5.0

The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

Rating:

5.0

Six years of safe storage.

Rating:

5.0

Easy and convenient

Rating:

5.0

Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

Rating:

5.0

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Rating:

4.0

Very helpful

Rating:

5.0

It made my move very smooth and easy! Thank you!

Rating:

4.0

clerk was helpful

Rating:

1.0

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

Rating:

5.0

Thank you for keeping my life secure while I’ve been traveling to help other people’s lives. I’ve never worried about my belongings being secured. I knew they were.

Rating:

4.0

nice and clean will reccomend

Rating:

5.0

Everything at this location was done as it should be

Rating:

5.0

Very fast!

Rating:

5.0

The free storage for a month was very helpful in my moving process.

Rating:

1.0

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

Rating:

5.0

The gentleman who helped me had so much patience and accommodating I was impressed.

Rating:

1.0

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Rating:

5.0

Staff was a pleasure to work with.

Rating:

5.0

No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

Rating:

1.0

Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

Rating:

5.0

Excellent facility. Best storage in Surprise.

Rating:

4.0

Very clean.

Rating:

1.0

Only thing I would sa is no one should use this location due to poor communication

Rating:

5.0

Great facility

Rating:

5.0

Thank your

Rating:

5.0

Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

Rating:

5.0

Was nice and very helpful Property is clean and great shape

Rating:

4.0

2nd time I have rented at faculty. I am a repeat customer.

Rating:

3.0

U box got there safe and sound

Rating:

5.0

Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

Rating:

5.0

Great place

Rating:

5.0

Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

Rating:

5.0

A

Rating:

5.0

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

Rating:

1.0

Worst moving company in USA. Your computer billing/ordering program is horrible.

Rating:

5.0

Very nice and helpful .

Rating:

5.0

Always very professional and handled all transactions perfectly.

Rating:

5.0

The Staff were all excellent and eager to help.

Rating:

4.0

The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Rating:

3.0

The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Rating:

3.0

I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

Rating:

2.0

UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

Rating:

5.0

Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

Rating:

4.0

Everything good, but always very busy and had to wait.

Rating:

5.0

The staff was great and made me feel comfortable leaving my stuff at u-haul.

Rating:

5.0

Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Rating:

5.0

Prices are high but quality is good

Rating:

5.0

We used a U-box - Simple, rapid, efficient & economical way to move..

Rating:

1.0

Worst experience I’ve had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

Rating:

5.0

My overall experience was very good and if I need storage space in the future, I would use this facility again.

Rating:

5.0

Everyone was very helpful and courteous.

Rating:

5.0

Nice, vlean facility. Highly recommend to everyone!

Rating:

5.0

Thank you for making things easier

Rating:

5.0

I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

Rating:

5.0

Very happy with service and equipment.

Rating:

5.0

Very nice place professionals

Rating:

4.0

Thank you

Rating:

5.0

none

Rating:

4.0

The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Rating:

3.0

The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Rating:

4.0

The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Rating:

3.0

we haven't done the move or storage yet

Rating:

4.0

The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

Rating:

5.0

Great guys to work with. Helpful, nice and informative.

Rating:

3.0

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Rating:

5.0

None

Rating:

4.0

Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Rating:

4.0

Clean and well maintained. Always plenty of carts available

Rating:

5.0

Excellent facility, friendly and helpful staff.

Rating:

5.0

Jesse was professional and courtes.

Rating:

5.0

Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

Rating:

5.0

Thanks

Rating:

5.0

This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

Rating:

5.0

Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Rating:

5.0

I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

Rating:

5.0

We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

Rating:

5.0

good job used you for 2 years no problems