I declined the â€œadditional coverageâ€ and was sill charged for it.
Trailer Rental & Towing in Surprise, AZ at U-Haul Moving & Storage at Grand Ave & Bell Rd
Moving to or from Surprise, AZ? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Surprise, AZ 85378 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Surprise, AZ
Cargo trailers in Surprise, AZ are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage at Grand Ave & Bell Rd!
Utility trailers are perfect for towing large or oversize cargo in Surprise, AZ 85378. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage at Grand Ave & Bell Rd provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Surprise, AZ and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Surprise, AZ online today!
Trailer and Towing Supplies
Checking our was pretty easy. It took us a little bit to figure out to park in the back and not drop off in the front near other trucks parked there. After hours instructions were not clear as to where to park, or at least we did not see it.
Quick on and off.
Upon returning the truck, I noticed the store was closed. It was 10 minutes prior to the closing time. I did not receive any instructions on what to do with vehicle or keys. I eventually just locked up vehicle & found the key drop after severs minutes.
Trip went fine and no problems with trailer!
I will never use uhaul again the customer service was poor both at the store and on the app you guys make it to hard to rent a van for 4 hours and then take so long I only got 3 hours so no I would never recommend this company
Nobody out to receive the return (designated area). Went inside only to be met with a long line and a sole customer service rep. After 30 min, was told to wait outside in 100+ heat to wait another 20 min for the return. I wanted a printed receipt but was told to go inside to obtain it. Waited another 20 min only to find out the computer system would not allow the agent to print it out. Horrible experience at a nice facility.
Clerk was nice and prompt about getting me on the way.
All of the staff were friendly and helpful.
The 1st employee to help me was ok. Until it came to hooking up to the trailer. He said he would meet me outside to connect to the trailer. I seen him walk out around the building and he didn't acknowledge me so I began to follow him. Only to find out from him that someone else, was going to help me ( He could have clarified that before hand). Then a young lady with dyed hair came out saying, "they sent the pregnant girl that's not sure how to hook up a trailer," and she wasn't wearing a mask. She didn't know how to hook up at all and I had to step in to help her after she was grabbing the front of the tongue of the trailer where the ball goes in which could have resulted in a serious injury. I told her to keep her fingers away from there or she'll get hurt. Upon further examination of the trailer she noticed the cap was missing on the brake master cylinder and went to try and find one. While she was gone I finished connecting the trailer. The rubber tabs for holding the hooks were gone on 2 of the hooks, 1 was for safety chain, the other was on the breakaway chain for the brakes, plus 1 of the amber marker lights was busted on the front of the left front fender. I pointed this out to them. They did seem at all concerned. And took some of the rubber straps off of a nearby trailer. I myself connected the trailer and luckily I'm familiar with your equipment at Uhaul and my own experience in my line of work being a heavy truck/trailer/automotive mechanic/ shop foreman. When I brought the trailer back there was a serious backup of equipment to be cleaned and checked in. Only the pregnant young lady was in the building when I walked in. She said the others would be out to help once he was out of the restroom. I waited and he came out and said, He'd meet me outside." I went outside and once he finally came out I had to inform him there was another guy ahead of me to keep things moving according to order. He helped him and wasn't very friendly with that customer, then came over to check me in. Not wearing a mask not being friendly. I was wearing a face covering the entire time I was there inside or outside. The staff isn't the friendliest AT THIS LOCATION. The most pleasant and helpful people whom i have encountered is the Gentleman down in old Town Buckeye at address 223 Monroe Ave Buckeye, Az 85326 was very nice, polite, knowledgeable and was prepared with rubber straps in pockets if needed for chains and equipment was good to go. The other business that had your equipment that was helpful, polite, knowledgeable was at address 3617 Jackrabbit Trail Buckeye, Az 85326 I hope this review is not waste of my time and is helpful. M Stubsten
I left a case of earbuds in the truck. Couldn't reach anyone there. They were emailed, but no response. Employees need to be screened. I dont like theives!
Employees irrated and overwhelmed.
Staff member was exceptional.
1st the utility trailer that i rented look like it was used on a wet dirt road and was not washed off. I did not care as i was using it to haul dirt. 2nd i went to return it on Saturday at 12:300 and there was only one person working. He had to run the counter and then go get the item that was being rented. I just unloaded the trail and waited in line until he asked who had the trail when he was coming back inside. He told me that he would take care of receiving it in and that i could go. He said he was sorry for the long wait. I know that it was not his fault that he was working alone. But on a Saturday when that would be one of the busiest time i cant believe that you only have one person on the lot working. If i had another location to go to i would. This is very poor business only having one person working.
Free doughnuts ðŸ˜ Employees were friendly and professional.
Discuss existing damage to the trailer see so the customer doesn't worry about being liable.
The fuel amount on the contract was incorrect (full, but tank was actually only 5/8). The U-Haul employees were so nice and helpful! Corrected the charge right away. Thank you!!
The manager who assisted me in both the pickup and return provided excellent customer service and made this rental an easy and positive experience!
Pricing is deceiving. Will be going to Penske. They don't have any hidden fees.
Better signage, to differentiate customer parking, neighboring lots, and trailer storage/drop-off areas.
Everything was great
Everyone was great. The paperless process was the best. The check-in young man whose name began with the letter M should get a raise. I'd hire him in a minute.
I am moving on sept 18th. I have a uhaul reserved. Had to cancel the boxes due to the long wait time for delivery. Thought it was unprofessional to say that wow i sure canceled a lot. I also was told my dolly was in the back of the truck. It was not.