Customer Reviews for U-Haul Moving & Storage at Grand Ave & Bell Rd

13,438 reviews

13440 W Bell Rd   Surprise, AZ 85378
(East of Grand Avenue)

(623) 975-1173

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(623) 975-1173

13440 W Bell Rd
Surprise, AZ 85378
(East of Grand Avenue)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Need to clean the inside windows

robert L. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Very speedy service

Susan T. 
Rating:
5.0

Customer did not leave a comment.

RANDALL D. 
Rating:
4.0

Better Parking

DONN B. 
Rating:
2.0

We got to uhaul & my husband went to start the 26' truck we rented only to discover it had it's catalytic converter stolen from it. We then had to return to office & redo paper work & only truck available was 20'. Same price- no credit for inconvenience. Just chaos as usual. We still have yet to hear back from manager of Surprise Uhaul on reimbursement of 2 weeks of storage unit We paid for that is now empty. I have sent emails and spoke to uhaul customer service who also sent emails on receiving some form of reimbursement for the $204 storage fee for October considering it is now the 16th of October and we are fully moved out. This is the same consideration we have received from Uhaul since April when we started using your company for our relocation. Unacceptable service on so many levels.

Dan O. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE B. 
Rating:
5.0

Pick up location questions at first but picked up where I wanted

RONALD E. 
Rating:
5.0

Great U-haul facility!

GARY S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
1.0

The worst experience ever renting from U-Haul I will be posting warnings to potential customers on the BBB board.

MAURICE B. 
Rating:
5.0

Easy drop off and great service.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Very friendly and professional service on all calls and interactions. Overall excellent experience.

Bob M. 
Rating:
1.0

Better customer service be respectful to guest.

CHARMAINE M. 
Rating:
5.0

Customer did not leave a comment.

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

Colleen O.  |  Overall Experience 
Rating:
5.0

Keep it up

MICHAEL R. 
Rating:
4.0

My truck reservation got pushed back 2 hours and I had to go to another location, we didnt find out until we got there at 11am to pickup.

daniel K. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

WESLEY G. 
Rating:
3.0

Check in a disaster. Tire low, was pumped up, key not easily available, line out the door, only one person in office, truck had strong cigarette Odor, drove with window down, cargo area dirty, windows dirty.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Krisann P. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
2.0

Sunday morning at 9am they opened the door. The line waiting was 18 deep, I was 6th in line. One person to check this line through. I got checked (even with my online reservation) at 9:30. Told yo go around the corner and truck was waiting. There was no truck around the corner and nobody to assist me. I wondered the yard for about 10 minutes then spotted an employee. He pointed to a truck and I finally got on the road.

CURTIS P. 
Rating:
5.0

The young man who checked in the truck when we turned it in was very helpful and respectful!! Turning it in was a breeze also!!

Anna H. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

ALEX F. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

NORMA D. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

We didn't get our emailed receipt.

Casey R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
4.0

Poor ole Sam Shone and Company could not seem fit to offer military or senior discounts...sad, being in a highly populated senior and military area. I know this Company well...having worked for it at another location...82-84.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
2.0

Customer Service rep inside seemed disengaged and put out that he had to change my truck due to a mechanical issue. Acted as if it was my fault. I had to take an additional 25 min out of my day, yet I received attitude?

ROY U. 
Rating:
1.0

When you have a reservation for a certain size storage unit and we had a 10x10 reserved and they gave us a 5x5 and then the more we complained they gave us two 5x5 but had to pay for two units now and no free 30 days so now I pay more not right. Not happy as it is half my stuff ended up in a garage not storage unit as I was told and management says owell take it or leave it. And this is how you do business

FLORENCE A. 
Rating:
5.0

The equipment was in good shape for a 2500 mile trip

James L. 
Rating:
5.0

Nothing all was good

GEORGE C. 
Rating:
4.0

Make sure the extra stuff that is ordered is put on the truck. I left and had to come back cuz for some reason I decided to check when I got gas. And of course no dolly. So I had to go back. Also, he wouldn't even take it to the truck, and he wasnt even busy.

MARK K. 
Rating:
5.0

Called to book a reservation for a storage unit. Customer service was friendly, accommodating and helpful. By the time I got to the location to get my unit, I was seen immediately and they provided us with a lock and key as well.

erick j.  |  First Impressions 
Rating:
1.0

Start by not trying ro get more money out of me by holding some of my boxes at your warehouse and giving me the run around for 5 days. The driver who turned up with my first load was rude and aggressive and told me i had to pay double as they couldnt get my load on one truck and then it went drastically downhill from there. I will never use uhaul again for anything and will never recommend them. I would rather pay more money for a decent job.

Neil W. 
Rating:
2.0

Please ensure the vehicle that you rent out of the customers clean oh, the one we got was full of pet hair. Also we had a reservation at the location on Bell Road and we got sent over to the one on Bell Road and Grand because the other location did not have the vehicle which we have preserved. When a customer reserves would be a go at a certain location I do believe to improve you need to have that vehicle there for them and not send them to another location.

ANDREA R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
3.0

van was dirty, windshield inside and out was very dirty, bugs on windshield, front end (something wrong)

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Quick easy drop off. Adjusted "remaining gas in tank" to match the amount that was indicated on point of origin paperwork.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

RUBEN O. 
Rating:
5.0

Disappointed that my drop off location was 30 minutes away from the location that was on my order. The location from my order refused to accept the trailer.

Reuben R. 
Rating:
5.0

Very easy return. The gentleman that helped me was very professional and friendly. Great location. Very well organized and clean. They have a lot of inventory as well.

STEPHEN K. 
Rating:
4.0

Your employee told me that he didn't have my trailer till 4 pm. When I arrived he had 3 on property. I felt that he had lied to me.

WALTER W. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

GLEN L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
5.0

My only complain was that in the office it had one lady taking care of all the people coming in. You guys two people at the front desk.

andrea p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REX H. 
Rating:
4.0

Customer did not leave a comment.

TOD B. 
Rating:
5.0

Super quick, efficient and easy. Had plenty of personnel to get me in and out in under 5 minutes.

Olivia S. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

JUDY T. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
1.0

This location in particular was frustrating because the only person in the office was a trainee and was unable to help myself and multiple other customers until the experienced employee came back in. We waited 45 minutes because of this. The experienced employee was very short with my questions regarding my truck being changed to a different location. Although, the service I received at this location is not why I WILL NOT be using Uhaul again. The service I received over the phone is why. I set my reservations up over the phone. The following week, the day before my move, I get a call saying that there is not a 26ft truck for me the next day. However, the can get me hooked up with a 20ft truck the day after. With no choice, I agree to this. On pick up day, while trying to pickup at this location, I am informed that only my tow dolley is at this location. My truck is all the way across town for pickup. During rush hour, I have to rush to the next location to get the truck before they close. When I get there, I am informed that someone made a mistake because the trucks at this location do not go out of state. I was completely screwed without a truck for our out of state move and we both have jobs to start within days of our move. Luckily Penske was able to save us!

Keri S. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
3.0

The sliding mechanism on the door only has one bolt instead of 2.

SUSAN S.  |  First Impressions 
Rating:
3.0

u-box arrived damaged and could not be delivered to my home. I had to unload the u-box at the u-haul location and load it onto a u-haul truck that was rental free. I drove it 6.5 miles to my home and had to unload the content. Had to handle content twice (not once). Truck did not have correct mileage or gas level. Was charged for both.

Ron J. 
Rating:
3.0

No one placed a utility dolly in the truck, I had to. I'm glad I looked inside before I left, because there no dolly inside.

SANFORD J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
2.0

Nobody was there! The Uhaul assigned to us was blocked in by another one. We broke down twice! Not a fan!

James T. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
1.0

We tried to return the uHaul here and the dealer wouldn't talk to us about the tire issue even though the uHaul rep on the phone told us to talk to the location we dropped off at. She tried to refuse to give us back to keys to take the uHaul to a uHaul center to get the issue resolved even though we legally had another day left on our contract. She started screaming at us and calling us nasty and threatening to call the police because she had a rental and needed the truck. She didn't give us back the keys until WE started to call the police as the keys were our property under legal contract. Rio Estrella Storage Solutions should NOT be an authorized dealer of uHaul. I have videos of this woman screaming at me as I simply tried to get the keys to the uHaul that was still ours back to take it to an actual uHaul center. We were still planning to return it to her and told her so but that wasn't good enough because it was reserved AFTER our contract was over. Unacceptable behavior, we will never use uHaul again and will be following up to make sure our complaint about our treatment was adequately addressed. Feel free to reach out for videos.

Elizabeth T. 
Rating:
3.0

Hard to access, very small area at counter

Richard H. 
Rating:
2.0

This was the worst rental experience ever! Curbside pickup failed, app failed, service folks are called that in name only. Counter clerk was as cold and impersonal as they come. Didn't seem to care one whit that I was on a timeline. There was 1 gentleman in the return area that was very helpful as I sat in a van, waiting for clearance with two kids, in the Arizona heat for over 20 minutes. Then it still took another 10 min inside to resolve your system glitch. 40 min overall just to get the keys. Won't use that site again ! I'll gladly drive further! Not a Happy Camper at all

Shari K. 
Rating:
1.0

This survey was in spanish. I can find no way to change language even if there were I couldn't read it. Thats exactly how U-Haul has done business with me in 2021. I have used U-Haul since 2017. Even though they do not have competitive rates. This rental experience has been a complete NIGHTMARE. While in the hospital for a serious illness. I cancelled my rental and sent my children to remove items from storage. I called spoke to customer BAD service cancelled the rental and thought how easy. I was promised a call to confirm. Still in the hospital I lost track of time... NO call was ever received, or message left to confirm. 3 calls later when I finally reached the facility I again explained that I had canceled storage and had not received a confirmation call. Then I was told I could only cancel in person. I was never told this initially but again I explained that I was hospitalized and COULD NOT appear in person and that the storage was emptied well within the billing period, I was then told to hold and that this would be confirmed. I waited on hold more than 30 minutes in silence. No ONE CAME BACK TO THE PHONE. i hung and called again. I am so angry at this time nurses are asking me to calm down. I am irate but I explain again to the CSR and she takes my message and promises I woul get a phone call from the manager. I waited 2 DAYS AGAIN no call. In the mean time I receive a bill with a late charge for the same storage room I had been trying to CANCEL FOR A WEEK OR MORE. This entire experience has been deplorable. Finally I call customer service one more time and I was advised there was no record of an account. I still don't believe them. I'd rather THROW ITEMS AWAY than to deal with U-Haul ever again. I would like to rate the negative 10 if I could, particularly on the way they treat customers. And they increased there charges for awful customer service. I worked in customer service, I deal with customer service from other companies, but I have never such horrible, disregard for a long time paying customer.

TINA B.  |  Overall Experience 
Rating:
2.0

I had a reservation for a storage unit and after I drive from San Antonio to Phoenix to find out there is none and I had to take two units for the priceof the one I had and pay more and the staff didn’t care what use was there in having a reservation if you do what you want

CECIL A.  |  First Impressions 
Rating:
4.0

Equipment return was seamless and efficient.

KENT M. 
Rating:
1.0

Mileage was off was not compensated. Charge me 75$ a day extra because of mileage an was not warned or even notified that would happen, the gas meter was off an they tried to charge me for it. I won't be back to this company ever, unless I get my money back because they ripped me off. Very poor service very poor customer service an no one answers a phone there either.

RANDELL J. 
Rating:
1.0

Staff was very rude! The manager was very rude!

Aaron E. 
Rating:
5.0

Person checking me in was very pleasant and professional. A person you would be proud to call your friend.

RONALD H. 
Rating:
3.0

Only one person working on Sun afternoon, was busy with long wait times. And only one person working the back area where vehicles were picked up. Seemed the two were not communicating very well with each other. Big mix up on available equipment, took about 1.5 hrs to pick up our truck and trailer. Employees were very nice, but seemed understaffed.

LORRI K. 
Rating:
1.0

HORRIBLE experience! I have been charged twice now for storage on the Uboxes I don't have. On Aug 10th they were delivered back to the Surprise, AZ location and they wont delete me card info and close the account even though I was promised in Aug is would be. Matt the GM has been sitting on my issue for a week now and wont refund my account, I was told yesterday it would be fixed and it has not. I've called 7 times on this matter and nothings been done. I will be contacting the BBB, Yelp, Twitter and all the other social media outlets.

Jenessa W. 
Rating:
5.0

Great customer service and was completely satisfied.

BOBBIE M. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
2.0

The check in guy was not very Costmer service friendly. I tried asking about bring back the trailer earlier and he didn't really care if I had a concern or questions. So to you. Was was I given six days rental when I said I only needed three. So that came out at $200 Per day for the trailer. I asked about that and It was said the check in location would Finalize my bill, cost. That didn't happen. So I doubt I'll ever rent from u haul again and if no response I'm posting our comments on next door in our community of about 5000 homes. That will probably get a review. Anyway not happy with the charges and all the extra time they put on the rental time when they know it doesn't take 6 days for trip. R jordan ph 360-929-6509

Rodger J. 
Rating:
3.0

I am a regular customer of this location and it seems that as of late, they are either completely understaffed or have become very incompetent. What happened to the customer service? When did it become the customer's responsibility to drop a rented trailer? They literally told me to "drop it over there".

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

gary h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

We had a great experience here. We moved through the line quickly, our rental was clean and ready to go and the employees were polite, organized and on top of things.

RICHARD M. 
Rating:
1.0

The manager opened the store 90 minutes late which resulted in long waits after they finally showed up to work. This through a major wrench in our moving day. The manager should be fired for being 90 minutes late to unlock the store, especially on a Sunday morning. I did 24/7 electronic pick up only to find out that they couldn't allow that. I will be calling Visa and disputing my charge and also posting about my experience all over social media unless you choose to contact me and provide a refund of my $112 charge.

Ron L. 
Rating:
3.0

Dolly requested was not available. Representative indicated he would substitute at a reduced price. This did not happen (charged full price) The appliance dolly was dripping with oil and soiled my hands and clothes when handling it before recognizing the source of oil. Obviously not cleaned between rental. Confusion when picking up trailer. Lot attendant selected the wrong trailer and indicated he had to make the change with the office and walked off. I checked the rental order and pulled the correct trailer from the inventory. By the time the attendant returned I had pulled the trailer and was in process of installing it on my own. (Attendant was not rude or disrespectful just apparently confused or questionable training)

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

wess b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

DARWIN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
2.0

No good overnight parking onsite for trailer.

ANDREW A. 
Rating:
1.0

Had a trailer reserved for Saturday and when I got there they did not have a trailer to rent me even though I had reserved one two days earlier and when I came back on Sunday I stood outside in the rain because the manager did not show up until almost 10:30 AM when the store is supposed to open at 9 AM. Then to top it all off I got to move in the rain on Sunday instead of in the sun on Saturday.

CLINT H. 
Rating:
4.0

Truck was not cleaned at all. Because of line waiting, I took it upon myself to clean the cab to an acceptable level that we could cross the country in it. Very surprised and disappointed that was overlooked.

GREGORY S. 
Rating:
3.0

App never worked for the pickup or return. Need more help at this location... waited 1.5 hours to get checked out with trailer along with at least 8 others : (

RICHARD C. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette L.  |  Overall Experience 
Rating:
3.0

The staff was nice, courteous, and helpful. They helped me with renting my storage unit and changes I needed to make. However, getting my Uboxes brought up to the storage unit was a nightmare. I had to reschedule after the first attempt because they weren't brought up. The 2nd time we had to wait over an hour before the first of three boxes were brought up. After we unloaded the box I had to call the manager to find out where the other two were. He handled it and the other two boxes came up without incident.

Michele S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Moriah R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd M.  |  First Impressions 
Rating:
3.0

It would be nice to actually have the store location actually answer the phone. The prices just went up but prior to that they were the same for 2 years.

Tina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
4.0

The door to the unit was stuck for awhile. The helper finally got it open. I came back with boxes later and sprayed some lubricant so it works ok now.

Bill l.  |  First Impressions 
Rating:
2.0

My only complaint is that uhaul didn’t prorate their fees. I’m from out of town and just paid my rent 3 days prior to cleaning out my unit and I got screwed for the entire month..

LORI B.  |  Overall Experience 
Rating:
5.0

Staff was kind courteous and knowledgeable. Facility was spotless

Julie U.  |  First Impressions 
Rating:
5.0

Very good staff at this location. Went out of their way on several occasions, not just for me, but for other customers I saw. I was well taken care of.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
1.0

It was the WORST experience ever. From getting locked out of my unit for non-payment when I was enrolled in auto pay, to getting my email wrong twice, to the complete and utter failure of getting lights on in my hallway after repeatedly asking for it to be fixed. I went into the office no less than five times over about a two month period. Each time I was told it would be taken care of and it never was. This facility is the WORST and I will be sure to advise anyone of this if they are considering renting a unit. Just awful.

Karen L.  |  Overall Experience 
Rating:
5.0

Thank you

frank d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

iiane c.  |  Overall Experience 
Rating:
5.0

Don’t need any

Reginald R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gino z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cathy L.  |  Overall Experience 
Rating:
5.0

Great place to store.

Gary B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah s.  |  First Impressions 
Rating:
3.0

Reserved a unit a month in advance and when I got to the Uhaul, with my truck loaded down and movers who were paid by the hour it took over a hour for them to find two rooms to accommodate for my one and I ended up paying my movers for a free hour. Was not happy about this.

ARIANA G.  |  First Impressions 
Rating:
4.0

It's common to have a long wait at the counter. Sometimes there's only one employee at the counter. Not all employees can process a payment by check.

Rudolph D.  |  Overall Experience 
Rating:
4.0

Storage facility was satisfactory and staff was helpful - I would recommend that the facility is sprayed for insects as I found a few hitch hikers whilst unpacking.

ashton s.  |  Overall Experience 
Rating:
2.0

I have used U Haul before on Grand and Bell in Surprise Az. This time I used them it was a horrible experience with the storage that I reserved and they sent me all over Phoenix when it was there fault and charged me after they said they would give me an extra day free on the truck 🛻 I rented and that they would take over 80 miles for the run around they gave me and they did not do that. The manager at U Haul I’m Surprise never came out of his office to help me. Very Poor Service and disappointed. I will be calling 📞 Monday morning to argue with them. They never sent me a bill of for what they were charging me. They just charged my credit card with out a bill being itemized . So I am very unhappy

marie c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DONNA A.  |  Overall Experience 
Rating:
1.0

The first woman that help wasn’t very helpful at the counter, she gave me the wrong size unit, told me that insurance was mandatory, didn’t offer me one months free rental as I got my truck from Uhaul. It wasn’t until I went back three times that I was taken care of correctly.

ROY M.  |  First Impressions 
Rating:
5.0

I wanna thank Ethan for his great customer service We really appreciate it

SHALISHA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed M.  |  Online Move In 
Rating:
3.0

The facility deserves 5 stars; however, I am reducing it because there were no dollys availableto help move my items like other Uhaul facilities. It was a struggle trying to get my things into storage without one. Please consider getting some for your customers. Thank you! Btw your staff were amazing, Anthony, he was SUPER helpful, and the young lady with the BURGANDY hair, she was amazing too, and I can not forget to mention the guy that works in the office area doing paperwork, he was awesome!

Keith C.  |  First Impressions 
Rating:
5.0

Fantastic service even post-pandemic and being short staffed. However not everyone understands having to run so short handed. Wayne’s team was amazing and I can’t believe Dina is still there!! 🥰 I will say the gal that was working the counter that evening was NOT very friendly or welcoming to me or the customer before me. We seemed to be bothering her. As a former employee I took pride in greeting all guests warmly despite how my day was going or what was going on in my personal life (and at that time it was in the freaking dumpster) I was very disappointed in her attitude towards us. I imagine it wasn’t a one time incident with her. Again, Wayne’s morning crew was absolutely wonderful. The gentleman who checked the trailer in later that evening was great.

Keith H.  |  First Impressions 
Rating:
5.0

good job great job well done, the lady who helped me very nice and accomodating

Rommel M.  |  First Impressions 
Rating:
4.0

Hours of operation are the best in the West Valley.

TINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmi F.  |  Overall Experience 
Rating:
1.0

only one person working. She told me there would be a lock inside my unit. There wasn't. I went back and told her. There wasn't a lock available. I said I would come back and move my stuff in she said there would be a lock there when I came back at 8pm. There wasn't. Now my stuff is moved in without a lock on the door. I hope it is still there.

Dan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INGRID V.  |  Overall Experience 
Rating:
4.0

The biggest problem is they allow people to park in the loading and unloading area for the storage. It was sometimes very difficult to load and unload.

Richard G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CORAL H.  |  First Impressions 
Rating:
1.0

The staff is so rude and hastle and racists. Sarah was so hastle. I asked her to call Matt the manager. He was standing outside. She said he was at the warehouse. No professionalism no Basi humans manners. Sarah is super bully and hastle. Not a way to run any kind of business.

Lilliana E.  |  First Impressions 
Rating:
5.0

Outstanding staff, outstanding service, very friendly and very patient.. I highly recommend this location, hands down.

Angela P.  |  Overall Experience 
Rating:
1.0

Never received storage unit. Only had 1 on third floor, had to go to competition. Staff needs more training.Managers kinda tried. Your computer system needs work on facilities available. Over promised and under delivered

Gary J.  |  Overall Experience 
Rating:
3.0

No storage available once I arrived from Oregon. Disappointed!!

Gary J.  |  First Impressions 
Rating:
4.0

The storage unit met our needs and we were always able to access it when needed. We were billed for the June rent on 5/22 and cleared it out on May 24th. We have not yet been issued a refund. Please review before I need to notify my credit card to stop payment.

Guy G.  |  Overall Experience 
Rating:
5.0

Just wish 50 lein fees were not charged during the pandemic

MIKE B.  |  Overall Experience 
Rating:
4.0

Decent

Levi B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERICK H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gladys J.  |  First Impressions 
Rating:
5.0

ladies were excellent. Very helpful and polite.

MATT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmi F.  |  First Impressions 
Rating:
5.0

I’m a frequent flyer at U-Haul and I have nothing but good comments. I love y’all !

Angela P.  |  First Impressions 
Rating:
5.0

We didn't have a chance to use the truck we rented yesterday and when we returned it Matt reversed the charge. It was awesome, because we were just screwed over by a competitor on our move in day. We will tell everyone we know about our bad experience with pods and are awesome experience with u-haul. Thanks!

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
1.0

This was a horrible experience. I never recieved calls back. My issues were never resolved. I had to speak with the owner of uhaul to finally get a response. Poor communication. Poor customer service. I will never deal with uhaul again.

Heidi B.  |  Overall Experience 
Rating:
5.0

It was great to work with Wayne

WAYNE L.  |  Overall Experience 
Rating:
3.0

The monthly rental has gone outrageously high. Won’t use again because of prices.

Randall P.  |  Overall Experience 
Rating:
4.0

The only complaint I have is that the billing seem to be all over the board. It seems like the main number I called couldn’t answer specific questions about my account and trying to get a hold of the place I had storage two answer specifically about my account and the seemingly unnecessary charges. It did all get straightened out but it seemed like there was more than one time that I had to make calls to get my account straightened out.

kim p.  |  Overall Experience 
Rating:
5.0

Excellent Richard Merritt

RICHARD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE G.  |  First Impressions 
Rating:
1.0

I, a moving van and four men contracted to unload the truck into the storage unit had to wait for an hour for your computer system and U-haul employees to gain access to the unit. There is a lot more detail to this frustrating and expensive experience. I would appreciate a call to resolve this issue. Thank you.

Michael H.  |  First Impressions 
Rating:
1.0

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

PHILLIP E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim c.  |  Overall Experience 
Rating:
5.0

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Russell W.  |  Overall Experience 
Rating:
4.0

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Gary W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Celeste R.  |  Overall Experience 
Rating:
1.0

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

karen l.  |  Overall Experience 
Rating:
4.0

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Marilyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

I never had a chance to use the storage space

Gustavo B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL B.  |  Overall Experience 
Rating:
4.0

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Marjorie K.  |  First Impressions 
Rating:
2.0

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Timothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes C.  |  Overall Experience 
Rating:
5.0

Very convenient and easy to access facility and the office was great.

rich y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  First Impressions 
Rating:
5.0

Great service thank you

frank d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay B.  |  First Impressions 
Rating:
5.0

Staff were friendly

Chris Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROLF B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY W.  |  First Impressions 
Rating:
5.0

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Angela J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jo M.  |  First Impressions 
Rating:
1.0

Made reservations a month ago and they still couldn’t provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn’t fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Zachary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

d lee m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall P.  |  First Impressions 
Rating:
5.0

Customer service very professional.

Atu H.  |  First Impressions 
Rating:
4.0

Thank you very much!

benjamin a.  |  First Impressions 
Rating:
5.0

All staff went above and beyond their help to make my move in a positive experience.

kim p.  |  First Impressions 
Rating:
5.0

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Aundraale K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  First Impressions 
Rating:
4.0

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn’t wait as long. Finally we had to drive down to place of business.

Robert R.  |  First Impressions 
Rating:
5.0

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Gary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela A.  |  Online Move In 
Rating:
3.0

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

DARLA L N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Thank you for great service and friendly staff

donna h.  |  First Impressions 
Rating:
5.0

Pleasant and knowledgeable staff. Explained available options to us well.

LISA N.  |  First Impressions 
Rating:
5.0

Very fast!

Lisa T.  |  First Impressions 
Rating:
1.0

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Jack C.  |  First Impressions 
Rating:
3.0

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Luana W.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top