Customer Reviews for U-Haul Moving & Storage at Gray Hwy

4,062 reviews

770 Gray Hwy   Macon, GA 31211
(N Of I-16)

(478) 743-6756

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(478) 743-6756

770 Gray Hwy
Macon, GA 31211
(N Of I-16)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The local Center in Macon Ga was a nightmare. They got the dates wrong and kept changing them without permission. The day we did get the containers, we told them we were going to get locks. The same day they tried to ship our containers just we put locks on them. They said they thought they were ready. I didn't tell them we were ready. Besides, there was no way we could have loaded 4 containers within 2 hours. Then after we got 1 container filled the Uhaul place broke the container with the forklift and we had to move everything to another container. Then we had to move stuff again into another container because they broke the lock. Absolutely a terrible experience. However, the Uhaul place in Indiana was absolutely wonderful but Uhaul refused to reimburse for all the time wasted and trouble.

William P. 
Rating:
5.0

Candanse was efficient and super helpful and the General Manager as well.

NATACHA D. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
5.0

Customer service was excellent 👍. Very efficient; no delay.

Terrie B. 
Rating:
5.0

Trailer had bent.fender overall good order Left tail Light housing bent

WILLIAM F. 
Rating:
2.0

Fix the truck share pickup 24/7 option it kept glitching out

BRANDI S. 
Rating:
4.0

Customer did not leave a comment.

angela W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

If a customer is unable to use the equipment. for whatever reason and returns it before the rental time is up. There should be a way to return a portion of the rental fee.

JOHN W. 
Rating:
5.0

The young lady and young man were very courteous and provided excellent customer service .

JANICE L. 
Rating:
5.0

Good deal..no cap

Nico B. 
Rating:
5.0

Customer did not leave a comment.

STACEY T. 
Rating:
5.0

Customer did not leave a comment.

CHERISE H. 
Rating:
1.0

• Have a vehicle that matches a reservation. • Accurate billing. • Coordination and communication between online reservations and field offices. Namely, this lamentable and unfortunate experience started on 3 JAN 2022. Chiefly, I arrived at the designated location on Mercer Boulevard in Macon, GA as outlined by Reservation# 26890193 only to find that there was no vehicle. This was confirmed by Dealer Ms. Rochelle Williams. Now, I had to take the time, effort, and mileage out of my schedule and locate an alternate U-Haul dealer. As a result, I arrived at Gray Highway in Macon, GA and rented from Deale Ms. Lakeza Singleton In transit, I received a call from a Columbus, GA U-Haul Dealer at 1516 hrs. informing me that they would have to cancel my reservation at that location. A reservation and location I never requested and was not part of my itinerary. As an illustration, my original location on Mercer Boulevard and the Columbus location are approximately 120 miles apart. Lastly, upon completing my use of the vehicle which comprised four hours, I returned the vehicle to the Grey Highway location and took part in after hours check-in at 1908hrs. However, the mileage used was ten (10) miles fewer than estimated when the reservation commenced. Still, there was no price adjustment resulting in a reduction for the fewer miles used. In closing, not a single aspect of the experience went correctly, and it was an experience that created a great deal of inconvenience and angst. Sincerely, John R. Lavell (901)283-1991

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
1.0

I was charged extra for Miles and gas. I had it filled above one third like I was told. They charged me for gas that was over 4 fucking dollars a gallon too. In macon, gas is under 3 dollars. What kind of greedy shit is that? Probably never using u haul again. Honestly I'm pissed money was taken from me without even asking. Y'all don't know situation.

Lance B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
1.0

The lady that helped us was kind of rude. On top of that, after I paid cash, she then tells me,,,oh by the way, when you bring it back, there maybe a problem getting your cash back,because most U-haul places don't carry cash,,,BUT your company take cash on a daily basis. ( no, I didn't have a problem getting the deposit, but just by her information, we COULD have had a problem, due to the place may not have had cash ). The cash back part should have been told to me,before I paid cash, then I would have paid with card. Pass that, I asked her could I down size the U-haul, she got an attitude for me asking.....

JAZZI'MAINE K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Wonderful staff on both ends of the process, a clean shop, and reasonable prices.

ROMEY F. 
Rating:
5.0

I would like thank the employee that was there she was very nice and helpful

CHIQUITA B. 
Rating:
5.0

Customer did not leave a comment.

LAURA F. 
Rating:
5.0

Customer did not leave a comment.

ASIA F. 
Rating:
3.0

when people make reservations the soul purpose of it is to have what was put on reservation when coming to get it. this is the 2nd time, and same location, that did not have what I reserved 2 weeks in advance. spent 1 hour trying to come up with a solution, because the equipment I paid and reserved was not there..

VICTOR V. 
Rating:
1.0

The van needed an oil change. The tires were not inflated properly. The glass on the passenger side was damaged and not noted on the contract. Then to too it all off i was charged a cleaning fee when the van was broom clean! Not this location anymore!

NORBERT W. 
Rating:
5.0

Customer did not leave a comment.

OTIS R. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

MYLES C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Mobile sign in was an issue. I finally went inside for check in. That was a blessing though, the agent was very pleasant and dealt with the problem straight away. I used the location before and everyone is very pleasant.

JUDY C. 
Rating:
5.0

I really hate to say anything negative because young lady who handled my rental gave me excellent customer service,very helpful and courteous but equipment (the ramp at rear where you load from) was faulty because could not get ramp to go back in once finished loafing, but roadside was called and assisted.

BRENDA W. 
Rating:
3.0

This is the second time in a month I used Uhaul and both times the equipment I scheduled for pick up was not available at the chosen location. I had to add an hour to my already packed schedule and burn a quarter tank of gas just to pick up a tow dolly. Uhaul needs to coordinate and get equipment together for a singular pickup at the desired location.

ZACHARY J. 
Rating:
3.0

Customer did not leave a comment.

AUDREY B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

Customer did not leave a comment.

AKEIYA B. 
Rating:
4.0

Uhaul can be very proud of its personnel at both locations .. keep it up

LEONARD G. 
Rating:
5.0

Great customer service!

LAVORIS BERNADET F. 
Rating:
5.0

Customer did not leave a comment.

VASILIOS V. 
Rating:
5.0

They were Awesome

DAVID K. 
Rating:
5.0

Good and efficient service

Lavoris F. 
Rating:
5.0

All the associates were fantastic and extremely helpful.

DAVID L. 
Rating:
4.0

I lost EVERY PIECE OF MY KIDS HIGH SCHOOL YEARBOOKS, DIPLOMAS, PICS, ...I LOST THE STORAGE BECAUSE I GOT SICK AND LOST MY JOB... MY HEART WILLFOREVER BE BROKEN.😓😩😫😥😢😭

Yulonda K.  |  Overall Experience 
Rating:
5.0

Both when we rented the van and when we returned it, the staff were helpful, friendly and professional. The van was great too. All in all a great experience.

Susan W. 
Rating:
5.0

the door lock was bent and extremely hard to open.

Cheryle B. 
Rating:
2.0

Service was excellent, the location was the only issue, its located on a very busy road so it's not easily accessible.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

COREY R. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
3.0

The main customer service department has moved to the building next door. It is very confusing as to where to go when arriving. There is no way to drive from the old building to the new building without turning left onto a busy four lane roadway. Connecting the parking lots and better signage would help. The staff was friendly and helpful.

RICKY W. 
Rating:
5.0

Macon was like another company from the one in Valdosta. The service was great 👍

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

WOODROW K. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

CHARLTON V. 
Rating:
4.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

MARIA H. 
Rating:
4.0

Customer did not leave a comment.

ISAIAH G. 
Rating:
5.0

Give them the truck free

ERIC H. 
Rating:
5.0

Just keep doing what you all are doing,I will be backed soon.

JIMMY S. 
Rating:
5.0

Check the oil before you give the consumer the vehicle. Had to add a quart of oil. And Clean the windows. Had to do that myself.

JAMES H. 
Rating:
4.0

Everything was fine except the location on gray highway is extremely busy with traffic.

LAMONT G. 
Rating:
5.0

N/A

Dana L. 
Rating:
5.0

Service is great

FREDERICK H. 
Rating:
5.0

N/A

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
4.0

Customer did not leave a comment.

RaShaun C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
1.0

Customer did not leave a comment.

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
4.0

They handled my rental needs just right.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

LAPORSHIA W. 
Rating:
1.0

Moldy truck, wrong truck, no dolly, no free month of storage the list goes on then I was charged for extended days that were approved by traffic, never ever had such a horrific experience

ANTONIO L. 
Rating:
5.0

Customer did not leave a comment.

ANITA H. 
Rating:
2.0

For one the trailer was broke the jack to take off the truck was broke so we had to lift it with a floor jack to get it off the truck and the tires was bad had three blow outs over the weekend and had to come out our pocket to have them replaced cause road side assistance never came

Cassie P. 
Rating:
5.0

Customer did not leave a comment.

Iva W. 
Rating:
5.0

The only thing is have more than one employee. ( someone may have called in sick) but the one guy there was very busy. Overall it was a great experience!

ROBIN C. 
Rating:
5.0

Nice people walk in took me and rented me what I needed thank you

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER I. 
Rating:
5.0

Accessing this location from highway 129 can be very difficult, particularly during rush hour traffic times.

JAMES K. 
Rating:
4.0

very good customer srvice

ROSETTA W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

The customer service was excellent. Lakeeza, Candace, and Ardmore all made the pick up experience smooth and easy.

BRIAN O. 
Rating:
3.0

No deposit

JAY F. 
Rating:
5.0

Customer did not leave a comment.

MARCEL L. 
Rating:
5.0

The is one one of the best UHaul places ever. Excellent GM. Good service, well maintained, very clean equipment, great hours, convenient location. Gray HWY is a busy road, but the nearby traffic lights make it easy to pull out, even while driving an unfamiliar vehicle. The online option made checking in and out a breeze.

PAMELA T. 
Rating:
4.0

Staff here in Macon was great. My rental was a new 2021 10 foot truck. After a few hours of renting the truck I noticed it was making a loud noise whenever I hit the brakes but I know it wasn't the brakes. It was something more technical. I called to report the sound but I could never get through. Thank God I made it to Tampa without any breakdowns.

JOHNATHAN S. 
Rating:
2.0

Not climate controlled as every time we went in it was very hot and humid, we did see cockroaches upon three occasions. I could see the sidewalk outside from inside our storage unit. Two of three doors to storage unit building were inoperable, we needed to go to the office building to ask for the automatic doors to be opened more than once. Staff is not friendly, they need better attitudes and more staff.

Anavey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GALEDRIA M. 
Rating:
5.0

This was my first time renting from U haul and I am completely satisfied with the service.

JOYCE W. 
Rating:
5.0

Staff was kind, patient, courteous and knowledgeable. A please doing business with such professionals!

CARLA A. 
Rating:
3.0

This was a pick up location the staff there was not helpful and I held for 45 minutes on the phone. The furniture mover and hand cart were not in the truck. I drove 20 miles from Macon to pick up the truck

RITA H. 
Rating:
5.0

Location of this site is the only issue I have. It is tough getting out at time. Manager was excellent on checkout and checking back in was a breeze.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

This is the location I always use

evelyn W. 
Rating:
5.0

Great support

Richard E. 
Rating:
4.0

Customer did not leave a comment.

rikki s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

J S. 
Rating:
2.0

The price went up on a regular and got quite expensive.

Yolanda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laterria T.  |  First Impressions 
Rating:
5.0

The assistant manager was very very very great very professional and very helpful

dexter c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
2.0

I made my reservations and it stated that I didn’t have to pay for the storage. When I get there to put my things in storage, I was told that I needed $74 more money. I had to find somewhere to put my furniture. Then I had to borrow the money to get the storage. I have been charged for the gas to put back in the truck. It was a big mess going back and forth. Worst experience ever!!!!

VALERIE D.  |  First Impressions 
Rating:
5.0

Great love

natasha o.  |  First Impressions 
Rating:
5.0

The staff were very nice and accommodating.

Sacksith L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN W.  |  First Impressions 
Rating:
5.0

From the very moment I came in the facility Ms Singleton was the person that had to wait on me and I have been very well please with my customer relations with her and her staff. They are helpful and try to answer my questions when I have them. My over all experience is well pleased. It's good doing business with Ms Singleton and her staff.

lawana b.  |  First Impressions 
No reviews have been submitted for this location.

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