FastJONATHAN GREGORY N.
Customer Reviews for U-Haul Moving & Storage at Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBERT W.
Nick and Bryan could not help me with any issues, like the location of my return drop off. both were rude and acted unable to help me, telling me to call 1800gouhaul. Thus, I asked if they would add a note to my contract stating my preferred drop off location, and nick called me â€œa Karenâ€. I was humiliated.MALCOLM W.
Chris Bates was the absolute best. We had many questions about towing my son's car and he had ALL the answers and helped us a great deal! Thanks Chris!LISA W.
Customer did not leave a comment.Stephen M.
The person who checked me in ( Brian) was really rude. He says " if you loose MY keys, it's 100 dollars to replace them". In the 6 years I have rented a vehicle once a month I have never lost a key. Then having me go through taking a photo of my license when the employee always do it for me. Then ending up doing it as I was not going to give U-Haul permission to access my photos. Being 6 feet away he kept mumbling and I had to keep asking him to speak up. Then not pulling my van up just handing me the keys. Just rude and not the wonderful service I have had in 6 years. Checking in was much better. Mike took care of everything, friendly and professional.Nanci S.
Service was very fast and accurateJennifer H.
I highly recommend this U-Haul location. Staff were friendly, organized, and effective. This was the most outstanding customer service I've received at a U-Haul rental location. The cargo van I rented was in great shape, ready right when I arrived, and was a pleasure to drive - ergonomically designed and easy to operate.WENDY C.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.JAMES F.
Excellent equipment. Quick, courteous, and helpful.MICHAEL H.
Good service, good equipment, good check in and return.Richard M.
Nothing everyone was great!stacy E.
Only one comment. You can NEVER, EVER contact the Lebanon NH location by phone. No matter what day of week, no matter what time of day. You are on hold for eternity because no one ever answers the phone. Very frustrating especially after you pick up vehicle and they tell you to call if you are going to be a few minutes late dropping off vehicle. The phone is never answered!!ELIZABETH L.
Customer did not leave a comment.DANYELLE D.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Jeffrey K.
Both of your people at pick up and return were most personable and accommodating. Thank youJames M.
The employees at this location are incredibly nice, caring, clear and patient!Pamela G.
Very friendly and prompted . Excellent serviceBarry M.
Customer did not leave a comment.Alissa V.
Customer did not leave a comment.Tobias R.
all goodMark B.
Customer did not leave a comment.ROBERT L.
Overall, very efficient.Jeffrey G.
Customer did not leave a comment.Bruce P.
Customer did not leave a comment.PHILLIP P.
Customer did not leave a comment.Harvey P.
Customer did not leave a comment.Jerome D.
Customer did not leave a comment.Paul S.
Customer service here is excellent. I did have an issue with a leak in the back of the truck while it was pouring and got some of my stuff soaked but Steve took care of it and made things right. I will highly recommend this location to friends and family.Ronald M.
Chris at the Lebanon location assisted with our 24/7 before he was even clocked in. He went above and beyond and was extremely helpful. Your organization is lucky to have him.David D.
Customer did not leave a comment.CHRISTINE D.
Chris was extremely friendly and helpful in getting us set up with our free month of storage that came with our 1-way truck rental originating from Medford, MA. He gave us detailed instructions and a walking tour of the facility. He's a really nice person and a great asset to your company.Richard Z. | First Impressions
Customer did not leave a comment.kim E.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Edward S.
I was able to contact this facility directly by phone. Had a horrible time contacting other locations.David M. | First Impressions
The service was excellent!Matthew M.
The truck leaked water in the cab and on our moving boxes. Most of the cab area was duct tape together. The passenger door was duct taped and falling apart. There were no door seals so the road noise was deafening. However, the engine was in good shape and the truck performance was good. Customer service was also good.Mark H.
I returned the truck after hours and didn't have the contract number required for signing the truck back in. Chris was very helpful (even though he was off the clock) and got the truck signed back in for me. Thank you Chris!Laura H.
Chris and Bryan were so helpful in correcting my reservation. They went out our their way to get me the best deal and provided excellent customer service. I also received excellent service and help from a gentleman (I don't remember his name) but he checked my lights and made sure I had everything I needed for my trip. I would highly recommend this location based solely on the customer service I received. Top notch!JULIA P.
My entire experience with U-Haul has been positiveâ€”from reservation via phone through to the return of the vehicle. It might be helpful, however, to make sure the driver is familiar with the details of operating the particular vehicleâ€”lights, heat and other featuresâ€”before they depart the lot (an optional tutorial?). Thank you to all the people at U-Haul who assisted me.Virginia N.
Customer did not leave a comment.William J.
Customer did not leave a comment.Christin K.
Customer did not leave a comment.James P.
Customer did not leave a comment.Kathleen F.
Customer did not leave a comment.ALLAN C.
Customer did not leave a comment.Marion W.
Customer did not leave a comment.SARAH B.
Location was clean and neat, the location personnel were friendly and helpful, truck was clean, but old (149,000+ miles) and did make a strange whiney noise whenever more throttle was engaged. I neglected to check the mileage when leaving the facility and was surprised when the bill showed I travelled 100 miles more than my GPS indicated. I have filed a dispute hoping that it was just a case of fat fingering the keyboard - I am not suggesting anything malicious, and would certainly rent from U-Haul and this location again. I will make sure I verify mileage in the future to avoid this issue. Customer service was extremely helpful and understanding.James F.
Ron was great to work with, fast and efficient.Ronald M.
I am a bit upset u-haul wants to charge me 20$ to check my rental iI drop off after hours ? I don't see the difference if I drove it in before my time expired. Hmmmm Anyhow as usual this is the best U-Haul with a great associates. Friendly, knowledgeable and take pride in the equipment by how clean and well maintained vehicles are. The store is always neat and clean. And yes they all deserve raises.Nanci S.
Customer did not leave a comment.Cynthia P.
The cashiers were not well informed and left the lady that was training by herself to wait on us. She did her best, not knowing the dolly wasn't in the truck we didn't get the dolly we requested and when returning the truck notified them, they stated they would credit it, just leave and I would get a email in 10 min with the adjustment....Do NOT BELIEVE THEM!!! Thankfully I only lost $21 but it's the point! They tried to get me to leave before they proceeded the paperwork which then would have made me late returning the vehicle...it was very scetchy...or they were just being lazy! I have to rent another truck but will be doing it from another location.KAMILLA L.
There are two things that you can do to improve: 1-Stop fucking people over. I was told that the truck was "full on fuel" and I drove that Uhaul from one end of town to the other, which was a distance of less than 5 miles one way. We loaded a studio apartment into that Uhaul. When I went to fill it up, it took over 8 gallons of fuel which indicates that either I was lied to about the tank being full, or that Uhaul gets less than 1 mile to the gallon, which I know it does not get that poor of fuel efficiency. 2-Upon drop off nobody was to be found. I went inside the store and there was a customer walking about yelling trying to find somebody. Then when they took the keys all they said was "you're all set". Why did I wait just to give the keys to somebody? Just have a drop box.LOGAN A.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Brian P.
The after hours drop area was full and it seemed less than completely clear where else to leave the truck.Kent G.
Classic example of how people make a difference. These guys rock!BRADFORD B.
Customer did not leave a comment.JEFF C.
Customer did not leave a comment.Cathy S.
Excellent, thank you, guys.FANGJUN L.
Your staff was wonderful. Great job!MICHELE M.
Customer did not leave a comment.Deb P.
Excellent service.GAYLORD L.
Customer did not leave a comment.John M.
Customer did not leave a comment.DOREEN C.
You said the 20 ft truck had a full tank but it was less than half when picked upTOBY D.
Inside of box trailer I rented was filthy. Had not been cleaned or even swept after previous users.. Staff was very helpful.Kenneth P.
It was very smooth and efficient.Joseph O.
Customer did not leave a comment.PHILLIP R.
Amazing crew. Thanks u-haul.carl C.
All was fine.MICHAEL G.
Personally...I am so impressed with the entire staff at Lebanon, NH U-Haul. Mickey and his team are absolutely fabulous. A special THANK YOU to the entire staff for being especially kind to me this weekend. I can't wait to see them all again on the 29th for my hitch installation. I would absolutely recommend Lebanon U-Haul! Thank you, Catherine from NHCatherine J.
Customer did not leave a comment.DEVIN ROI O.
Customer did not leave a comment.wesley M.
Customer did not leave a comment.Susan R.
Great serviceCURTIS H.
Customer did not leave a comment.STEVEN F.
Customer did not leave a comment.JOSH A.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Roger D.
Awesome customer serviceedwin A.
There was no onsite parking when I rented my box truck for an overnight use which led to me receiving a parking ticket from the town because my car was not in an area which permitted overnight parking. A little frustrating on the part of a consumer that the place of business can't accommodate all the needs of a customer.JOSHUA H.
Wow! This was a great experience. Dropping off with Chris was outstanding. It was quick and clean and honestly, enjoyable. Chris was super helpful and he made the experience really good. Would highly recommend!Stephen R.
Great customer service. Very helpfulDOC A.
Customer did not leave a comment.John H.
Truck was in perfect condition ...no issues. check in and check out was extremely fast. Well organized and efficientDawn G.
Customer did not leave a comment.Doug B.
You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Thank you!Cheryl P. | Overall Experience
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.John S.
The pick up location the manager was unable to send the correct charge and link to the bill through the mobile phone. He called during the transaction and I could not tell who he was talking to. A little discourteous. The person hooking up the trailer was very helpful and the person detaching at drop off was also very helpful.RICHARD K.
Customer did not leave a comment.BRADFORD B.
Customer did not leave a comment.MELYNDA K W.
Customer did not leave a comment.Nigel E. | First Impressions
One guy was wearing a mask that didn't cover his nose. I very politely mentioned this, and he didn't even acknowledge the comment. The van I rented was unsafe in snow. It got stuck more than once, and slid so badly that I thought I would be seriously injured or die in an accident.FRANCINE R.
Customer did not leave a comment.PRESTOND R.
I was told to fill it to just past the halfway, which I did - and then I got billed $8 for extra gas. Not worth fighting over, but I don't think it was accurate.TYLER L.
Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.john p. | Overall Experience
Customer did not leave a comment.Cheryl P. | First Impressions
The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul locationmark k. | Overall Experience
I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.ronald p. | First Impressions
Customer did not leave a comment.DARYL C. | Overall Experience
The staff were super kind, and the service was amazing!dillon b. | Overall Experience
The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.Claudia M. | Overall Experience
The whole process from move in to move out was smooth. Fair price.Leslie W. | Overall Experience
Customer did not leave a comment.dillon b. | First Impressions
Customer did not leave a comment.David G. | Overall Experience
HIRE STAFF!!!!!!!gaal c. | Overall Experience
I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.April H. | Online Move In
We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.diane w. | Overall Experience
Customer did not leave a comment.Susanna C. | First Impressions
Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.Laurie A. | Overall Experience
The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.Stephanie R. | Online Move In
Kora was amazing and helped me replace my key card.Carrie S. | First Impressions
We were satisfied with the service at this particular facility.edward b. | Overall Experience
The gentleman helping us was very nice and extremely helpful considering the circumstances.Sasha S. | First Impressions
The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.Deborah C. | First Impressions
Customer did not leave a comment.robert c. | Overall Experience
I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!sheila g. | Overall Experience
Didn't have a problem at all..very good peopleanna l. | Overall Experience
There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.Kenneth H. | Overall Experience
They were very nice to me and help fully to me. I would highly recommend them.Stephanie F. | First Impressions
Friendly and helpful! Staff seems happy, kidding around and helping each other!Angelita C. | Overall Experience
The staff members were very friendly and helpful.Angela C. | Overall Experience
Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!Meredith F. | Overall Experience
Very friendly and helpful employee!bonnie l. | Overall Experience
Great service overall!Joseph D. | Overall Experience
Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quicklykenneth c. | First Impressions
The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.RYAN R. | Overall Experience
Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!WILLIAM L. | Overall Experience
Very polite, professional, and helpful staff.Angela C. | First Impressions
My dealing with them was excellentlee r. | First Impressions
Everyone that worked there was extremely kind and helpful.angela e. | Overall Experience
I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.Glenda S. | Overall Experience
Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.steve m. | Overall Experience
Easy and secureMark M. | Overall Experience
Mike was awesomeronald c. | Overall Experience
Mike in new Hampshire was excellentronald c. | First Impressions
Good people, good serviceGILBERT S. | Overall Experience
The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.robert k. | First Impressions
The customer service was great, and the employees were kind.Henry and Angel S. | First Impressions
Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.emily t. | Overall Experience
Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.gabriela m. | First Impressions
Responsive and informative. Thank you.susan p. | First Impressions
Really great service!Nicholas E. | First Impressions
Staff was always helpful and professional.susan m. | Overall Experience
Extremely nice, polite and helpful customer service employees. That’s why I go there.JOANN C. | First Impressions
N/aDanielle B. | Overall Experience
Great!abigail c. | Overall Experience
It served the purpose for us.Ed G. | Overall Experience
Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.Valiena A. | Reservation
N/aERIC M. | Reservation
Everything good!Allegra S. | Overall Experience
Had to wait a while on check in (it was a very busy day).Tom S. | Overall Experience
As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.William W. | Reservation
Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.Emily O. | Reservation
I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!Kyle S. | Overall Experience
Ridiculously quick and painless return! Thank you!Alicia K. | Reservation
very helpful staff -much appreciated Mike's wisdom on packing!ANNE E. | Overall Experience
I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.robert D. | Overall Experience
Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.Danielle H. | Reservation
Awesome employees, clean facilities, easy to move in and outTrey S. | Overall Experience
The staff was very helpful and friendly.haven b. | Overall Experience
Efficient serviceKathleen T. | Overall Experience
Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.aubrey m. | Overall Experience
The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.Samantha A. | Overall Experience
Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.KIM A. | Overall Experience
No complaints !JOANN C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!