Customer Reviews for U-Haul Moving & Storage at Hiawatha

360 reviews

4215 Hiawatha Ave   Minneapolis, MN 55406

(612) 726-1728

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(612) 726-1728

4215 Hiawatha Ave
Minneapolis, MN 55406

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KENYA H 
Rating:
3.0

First and foremost, staff was very friendly and helpful. However, all of the cargo vans (what I rented) were covered and graffiti and the inside of the van was filled with trash. They need to make a better effort at maintaining and cleaning these vehicles.

NICHOLAS B 
Rating:
5.0

N/a

FRANCISCO B 
Rating:
4.0

The woman that was on duty when I both picked up and returned my rental was kind, efficient, and professional - this type of service is a differentiator for me in where I will rent from next time or recommend others. Thank you to her!

JENNIFER B 
Rating:
3.0

My paperwork was all screwed up. They had me down for the wrong truck and overcharged me for 45 miles I did not do. I have been back twice to the facility to try and straighten this out and still not complete. Called 1-800-gouhaul but they said they couldn’t help because computer system was down and to call back tomorrow. I will continue to pursue but am very frustrated and disappointed.

KENNETH M 
Rating:
2.0

The contract for drop off was only for 44 hours and I needed the full 48. Got in touch with "national" and was given another full day--which I greatly appreciated. The turn signal and brake trailer lights did not work and I had brought the towing vehicle in the day before and all vehicle lights worked at that time. No U-Haul rep helped with the hook-up. Since our trip was all on 4-lane and we traveled during the day I went ahead and took the trailer. No problems on the trip and the trailer operated as expected.

LEROY B 
Rating:
1.0

I reserved one size truck a month in advance and a furniture dolly. When I checked at my the time of my appointment, the size was not available (unless I dropped it off at a different location). The dolly was not not available. They discounted only $25 and I am left with furniture still at my ex-husband’s house. And I have no way of picking up those items now. I have lost out on my property bc UHaul over-promised me the truck size I needed. When I was sent to the parking lot, I had no instructions and could not find the truck. I was walking around in the dark and in the cold trying to find the truck i paid to rent.

TONYA P 
Rating:
5.0

The truck had low mileage but was still a bit beat up and noisy, but it was all fine. It worked out perfectly well.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

I really appreciate you going above and beyond for help me. My husband and I have used your services a ton over the last few months and you and your staff have always been very helpful and friendly. Thank you again for helping me with that.

Alexandra Z  |  Overall Experience 
Rating:
3.0

The price a bit up there for me. But yea it’s a storage.

cheyenne e  |  First Impressions 
Rating:
5.0

Customer service was great and the desk agents were friendly. The truck fell way below what I have experienced from UHaul in the past. There was substantial body damage, broken bumper, and graffiti all over it. It was dirty (junk from the last users still in the back), it smelled like cigarettes so much that as soon as my wife got close to me afterward she said I smelled like cigs, the check engine light was on, and the radio didn’t work. I feel like I have reasonable expectations…I don’t expect a new truck but for $110 for just a couple hours, the trucks shouldn’t be a wreck.

JEFFREY C 
Rating:
4.0

Prices are quite high and long term storage would not be an option at current rates in comparison to other facilities, but this facility is very clean. The temp control and loading bay were great for moving during the winter. I had difficulty understanding the check-in and check-out process to ensure I wasn’t denied access on my next visit. By the time I finished unloading, I realized it was the disarm and arm panel. Phrasing could be aligned/cohesive with the rule board to ensure a better understanding of that process.

Aaron W  |  First Impressions 
Rating:
3.0

When I requested directions on how to drop off, was told to just find where trailers are parked and leave it there.

LEON M 
Rating:
4.0

Keep doing what your doing. Thank you...

ALBERT T 
Rating:
1.0

Wow y'all are ass backwards.

SCOTT D 
Rating:
5.0

Nothing, I always go to the Uhaul at 4215 Hiawatha minneapolis...Excellent service and fast....Very clean

RONNIE M 
Rating:
2.0

Rented trailer over phone. Confirmation of type of trailer and dates needed was wrong. Called to change and we did get trailer changed but he wouldn't change date and said return date didn't matter. Returned trailer early (after hours) called facility to confirm we could drop off. Followed up with call next day to say trailer was there. Person on phone said they would check in. 3 days later I get notice from Uhaul that rental was still active. Called again only to converse with very combative person. Kept telling me he wasn't the one who took call since he was on vacation? Not sure what that has to do with customer service? Reservation was changed eventually to reflect time of use.

THOMAS J 
Rating:
3.0

The first location I went too literally just didn't do the job of getting the truck ready. My reservation was all confirmed and then they just didn't do it. The Hiawatha location lock box system didn't work but once they were in the office, they were extremely friendly and helpful

Timothy M 
Rating:
5.0

Other than a couple of little miss haps with lockers that either had stuff in them or weren’t available everything else went absolutely smooth and in the end, they made sure that we had what we needed

LAURIE L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Misty W 
Rating:
2.0

Desk person was extremely rude. He clearly was bothered by my coming inside the rental office when i couldn't get the mobile app to work. He did not explain anything to me or what i needed to do. The only instruction i got was "the number on the key is on top of the truck".

SHAWN G 
Rating:
5.0

Customer did not leave a comment.

REGINALD C 
Rating:
3.0

Nothing terrible happened Very average experience Gas tank on a 20ft truck was at less then 1/4 tank which could have been really inconvenient. Should fill tank if it gets under 1/4

DANIEL V 
Rating:
1.0

Junk U-Haul trailer. Horrible customer service. Got screamed at by a man William who answered the phone and claimed to have checked the trailer & refused a refund. Weirdly, he couldn’t have checked the trailer because the trailer was still at another drop off location. If he checked it, he’d have brought it back to Hiawatha! Charged me twice for days not used. Twenty out of ten WOULD NEVER RECOMMEND to my worst enemy. Unprofessional, junk trailers, failure to adhere to agreement made with roadside assistance. Shady as FFFF

CHRISTINE N 
Rating:
5.0

The unit was missing a disc lock but the person in the office let me take one.

Jake M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V 
Rating:
4.0

Make sure the lights work on your trailers

ROBIN D 
Rating:
5.0

Only issue was I could not find the drop box for the key and had to come back the next day to return. It looked different than the picture. Wasn't a huge issue and everyone was very understanding. Otherwise really easy and will use again!

Lizzie M 
Rating:
3.0

Clean the trailer. Remove the graffiti and damage to the exterior.

CULLEN C 
Rating:
5.0

The lady who helped me on Saturday morning was great!!!

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K 
Rating:
4.0

It's not really the fault of the location, but the process of reservation for corporate accounts and the fact that I cannot do it on the app is no good.

BRIAN S 
Rating:
4.0

Crew staff was excellent service from beginning to end.

KEVIN O 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

I was very happy with the U-Haul truck and service I was not happy with the moving service that we hired through U-Haul who never showed up for our move their name was mighty movers I I suggest you remove them from your list of movers

PAUL S 
Rating:
5.0

Your serves good wall .

DABA F 
Rating:
1.0

Customer did not leave a comment.

JONATHON H 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE E 
Rating:
5.0

GREAT SERVICE!

CRAIG D 
Rating:
5.0

Customer did not leave a comment.

CLARENCE L 
Rating:
5.0

First time storing items. Good experience. Hope to never have to store things again but if I do I won’t be as concerned. These modern, heated indoor facilities are the BEST! The rental trucks were good, too!

SHELLEY A  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Staff was great, at a 7:00 a.m. start which really helped me. Truck was great, storage unit is surprisingly clean and secure. Ability to park inside while unloading, and the availability of carts, was terrific.

LARRY F  |  First Impressions 
Rating:
5.0

Continue to do a great job there is nothing for you to improve.

DENNIS B 
Rating:
5.0

Customer did not leave a comment.

NICOLE H 
Rating:
4.0

The bathrooms was not clean & every time I open my storage the alarm went off

Mariah H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEOFILO V 
Rating:
2.0

When I rented this uhaul and picked it up, the manager did not secure the uhaul door which opened wide open right when I pulled off the lot. I also checked inside the uhaul and it smelled so bad, there was legit poop from a farm animal inside the trailer that I rented. Feces was all over the inside of the trailer which made it smell horrible. I had no choice but to use it since it was the only one that was available for me.

DAVID R 
Rating:
5.0

The crew member was nice and friendly, she checked me in quickly and made the process easy.

KEASHA B 
Rating:
3.0

The agent who assisted me at pickup was excellent. She was very helpful. The truck itself (Arizona plate AE-82036) was almost undriveable due to a bad transmission; this became evident after I was almost at my pickup destination. The truck failed to operate properly when put in Drive so I had to put it in third gear much of the time. When I reported my safety concern and asked if a discount was in order, I was told I had to call GM William Wiley for help with that. Strangest experience I’ve had with U-Haul in 40+ years.

RICHARD N 
Rating:
5.0

Service rep very helpful & customer friendly

STEVEN G 
Rating:
5.0

Super simple process. Great friendly staff!

MARK P 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Terrianna D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily K 
Rating:
4.0

Had to drive 15 miles instead of 4 to get trailer. Pick up location was great, helpful. It’s unfortunate that my pick up location changes every year, having to drive extra 5-15 miles for pick up. Why give me choice of pick up location if is going to charge, maybe just call it a lottery? Hope it goes better next time, signed loyal customer.

XAVIER S 
Rating:
4.0

The day we moved in, the person was very helpful and working alone. They were very pleasant and took the time to explain everything. The day we came back and rented the truck, not so much. I felt like the guy didn’t want to be there. I asked for a specific truck, but received the wrong one. When I went back in, he told me I didn’t ask for the correct truck, but would fix it, I guess out of the kindness of his heart. The day we returned the truck, the lady was busy on her phone and seemed annoyed that I interrupted her texting. The place is super clean and organized, with a lot of trucks.

Scott L  |  Overall Experience 
Rating:
5.0

Nothing. It was super-easy and reasonably priced.

Mark L 
Rating:
5.0

I didn’t receive a dolly that I paid for.

TAKEITHA F 
Rating:
5.0

Customer did not leave a comment.

RENAE K 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
5.0

Customer did not leave a comment.

GARRY V 
Rating:
1.0

Customer did not leave a comment.

DARLISA P 
Rating:
5.0

I just wanted to let u know that I have always trusted U-Haul and have always had excellent customer service ☺️

LAURI T 
Rating:
2.0

The customer service was horrible. It was like a salon shop that had no care for the clients. I wasn't greeted, had to wonder if I was being spoken to or the other employee. The truck was a little dirty with debris inside and it didn't run the best. I don't recommend this location if you like good service.

LESLEY C 
Rating:
3.0

The app wouldn’t let me login into my account and there were issues with self-return, so that was quite frustrating. I also wasn’t sent the contract until after the fact so was left guessing about how to return the vehicle.

CARA H 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F 
Rating:
1.0

Customer did not leave a comment.

Sarah W  |  Overall Experience 
Rating:
2.0

Yes the facility was clean and well maintained but there's no communication when you first sign up everything is automated and the expectations are not clear so for that reason I'm going to give it an average rating

Michelle V  |  Overall Experience 
Rating:
5.0

Only one staff member present. They were very pleasant, but I can’t help to think a bit more staff would help.

Scott L  |  First Impressions 
Rating:
1.0

The truck I rented was pouring out all of the gas from under the truck as I was driving it, I was made aware after driving for miles on the highway. This was a hazard and it put my life at risk. The truck was given to me with less than a quarter of gas, almost on empty. The manager of the store did not handle the situation in a professional manner afterwards and did not take any accountability of the situation, he instead stated that this could have happened after I had taken the truck, which was impossible because I had the truck for 2.5 hours and was with the truck the entire time. I am very disappointed with this experience and will not be renting from Uhaul in the future.

YASAIDY R 
Rating:
5.0

There was no "downtime" for me here. Things were prepared and ready to go. That is most important for me.

PATRICK T 
Rating:
1.0

Got screwed over by miles and after hours fees. It’s a joke

HEIDI H 
Rating:
1.0

I am resubmitting this as I noticed this location has been deleting reviews. This review was originally posted in May of 2024 after service I received on 04/28/24. The employee at the desk became extremely unwelcoming and aggressive as soon as she saw that my partner is a different race than I am. Her behavior was completely different with other customers. When I came to return my rental truck, I got in line and waited with the other customers. The employee saw me at the back of the line and called out: "Put it (meaning the key) on the counter and leave." We were not allowed to wait in line. I ended up calling the help line from the parking lot. Based on my experience with the employee inside, the phone representative advised me to ask for the key back and do a self-checkout instead. When I asked for the key back and explained that the phone representative said I could do self-checkout, the employee rolled her eyes and shouted, "HERE!" as she shoved the key in front of her. I took the key and completed my self-checkout. I am writing this because I do not think this employee represents U-Haul well. Racism in the workplace is absolutely unacceptable. I would like someone to contact me about this experience if possible. I am now actively telling people to avoid that U-Haul location due to this racist employee.

Jada C 
Rating:
5.0

Customer service is friendly, efficient and professional. The Uhaul app is very inconsistent and glitchy.

LINDA P 
Rating:
4.0

Single individual to operate the store. Had to wait 7-8 minutes to get attention. Good experience.

MARK P 
Rating:
1.0

Customer service was poor, truck was poorly maintained wheel alignment was off

OSCAR V 
Rating:
5.0

The manager was very understanding and helpful, and the office staff were always efficient and knew how to help me when I had questions.

Linda H  |  Overall Experience 
Rating:
3.0

There was no one in the store when I entered. It was under-staffed. The staff was kind and courteous.

DARRELL H 
Rating:
5.0

Price was reasonable and staff person was extremely helpful. No issues.

KEVIN O 
Rating:
2.0

Customer did not leave a comment.

HAKEEM O 
Rating:
4.0

Customer did not leave a comment.

lois b 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
3.0

The only issue was that it took multiple visits to the office to gain access to our unit. We reserved online and got an entry code and checked in at the office. However, the code did not work and we had to go back to the office. When we went back to the unit a week later the new access code and card did not work either. We had to go back into the office and do the whole rental process again.

Neil M  |  Overall Experience 
Rating:
3.0

Confusion over move out policy resulted in paying for unneeded space.

EVAN M  |  Overall Experience 
Rating:
1.0

1. The equipment I ordered was not there 2. Had to rent a different trailer that was more expensive because first was not there. 3. Was told I could return it anywhere in the cities but then called three days later and told that I had returned it to the wrong location. 4. Charged extra fees due to the misinformation 5. Guy who called me about the return was not helpful. 6. Hours wasted trying to dispute the whole situation and fees due to their fucking mess and misinformation. WILL NOT BE BACK Oh and my truck was hooked up to it incorrectly.

TIFFANY T 
Rating:
3.0

I reserved a dual application hand truck. She said she didn’t see this order, that they didn’t have one. We had to take a dolly. Just wondering why, if I reserved a specific item, that it wouldn’t be available.

Carol W 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Everything went well with my rental. I have rented from this location often and am always satisfied with my experiences.

Anthony P 
Rating:
3.0

I need the final invoice. They never send to me. Please, send to lucadore73@gmail.com Thank you.

Luca D 
Rating:
1.0

Dropped off trailer same day I rented it, and got a call 5 days later threatening that I would be charged because they couldn’t find the trailer (later they did). Very very rude customer service, including one hang up after my frustration.

PETER H 
Rating:
5.0

Customer did not leave a comment.

KEVIN G 
Rating:
4.0

I am a wedding florist, and I use your trucks to deliver wedding flowers. The last two have been riddled with graffiti. I know this is hard to manage in the city. ZI also had ordered a cargo van, and when I picked it up, it was unavailable.

KIMBERLY H 
Rating:
5.0

Customer did not leave a comment.

RICKY W 
Rating:
2.0

I had a reservation for a van pick up at 7pm. Upon arrival and a 25 minute wait time with the number as instructed. The lady said vans are not available after closing. We lost an hour and a half of work to pick up a van that wasn’t even available. My reservation was changed to a 10’ truck but I was not compensated for the inconvenience. We were moving furniture at 11pm IOT to complete our timeline requirement.

Sylvia T 
Rating:
5.0

Customer did not leave a comment.

KRISTI S 
Rating:
5.0

Customer did not leave a comment.

JOSIAH K 
Rating:
1.0

This might be the worst service I’ve ever received and seen others receive from any UHAUL location I’ve ever used. The Hiawatha location is such a nice looking spot but the people that work there are horribly rude and make you feel so unwelcome. I ordered a ‘12 uhaul and was told “it’s over there somewhere” so naturally I just tried all the trucks with the keys I was given and when I finally went back in he told me the serial number is what I should be looking for. I then found out that my uhaul was blocked in by another U-Haul. Was looked at weird when I came in and told them this while they were arguing with another customer. I will never use this uhaul location again.

DANTE H 
Rating:
1.0

Customer did not leave a comment.

ALVARO B 
Rating:
5.0

MOBILE CHECKED OUT easy

JACK Z 
Rating:
1.0

Customer did not leave a comment.

ALVARO B 
Rating:
1.0

A new level of ineptitude. Made a reservation a day in advance for a 5x8 utility trailer. Received an email confirmation. Showed up to pick it up, waiting 25 minutes in line to do so. Finally paid for my rental - there's a little more upselling, and be forewarned, the online reservation system has a LOT of that, so it was odd to have to repeat it at all. I was instructed to back my car over to a pair of utility trailers. Did so, and he met me there, looked at the receipt I had just printed, and told me that while these were utility trailers, they were both already reserved by someone else and mine wasn't here. He said he'd refund my fee. He didn't, unsurprisingly, and still hasn't. At length I drove two blocks to Reddy Rents and rented a trailer from them. Drove by UHaul at the end of the day on my way home and noted that the two utility trailers I had been backed up to had not moved. This business isn't even worth getting mad about. It's just worth avoiding.

DAVID S 
Rating:
1.0

The rental pickup location used an incorrect mileage out figure and incorrect gas return amount (I did not see this until after the return because I elected to have the contracted emailed to be rather than having it printed). The total mileage was more than actual by 15.8 miles (on a 33.6 mile trip). The manager at the rental pickup location failed to refund the correct amount of the mileage charge and related tax amount and failed to provide corrected mileage figures. -Not Trustworthy- The amount refunded would be for about 10.89 miles, not the 15.8 miles overcharged. I also asked for compensation for the extra gas I put into the truck based on the gas indicator ($3.49 - the cost of one gallon). By my calculations the gas consumed would work out to 5.6 mpg which is vastly lower than that of a larger truck previously rented and driven with a full and heavy load. The truck looked like someone had thrown up inside or something was spilled. It was dry so I let it be. The back of the truck had not been swept out. I took photos in case the Rental Pickup Location attempted to change me for truck clean up. -Not Well Maintained- The right rear tail light lens was broken at pickup. I hope the Rental Pickup Location does not try to claim insurance coverage I paid for to pay for the repair of that damage. -Repairs Not Made- If you are considering this location to rent a truck I suggest that you can avoid issues by going to other locations and pay whatever extra milage you may need to.

EUGENE F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

William and Marhjay both were professional, capable, and helpful.

JEREMY D 
Rating:
5.0

nothing

DAELIN C 
Rating:
5.0

Customer did not leave a comment.

HERSHALE L 
Rating:
1.0

When we arrived to pick up our reserved truck, we waited 30 minutes to get to the counter. we were then told that there were no trucks available and that they were actually given out on a first come first served basis. The staff was courteous but I am disappointed that our reservation was not honored.

Rachel B 
Rating:
1.0

I would hope that this location would be held accountable for not wanting to fill out the paperwork properly and add the drop off location so these issues could be prevented. Oh and how about quoting honest pricing.

ANGELA M 
Rating:
5.0

Location was very well-kept and clean. Very nice experience. It was unclear which direction the line was supposed to form in the building. Maybe more walls or a hanging sign would help. Best, WS

william s 
Rating:
5.0

Customer did not leave a comment.

DAISY P 
Rating:
5.0

Customer did not leave a comment.

ANN N 
Rating:
5.0

Great Experience!

Don W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARCUS M 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

They were very helpful

Jacqueline B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marilyn R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kaelynn P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Crystal C  |  Online Move In 
Rating:
5.0

All the staff were kind and helpful!

Anthony P  |  Overall Experience 
Rating:
5.0

Miesha was kind, professional and completed the rental quickly.

Anthony V  |  First Impressions 
Rating:
5.0

Na

Giovanni G  |  First Impressions 
Rating:
3.0

I was at the facility for about an hour before we started moving anything. There was a customer in line ahead of me that reserved the truck but the uhaul employee couldn't find the key. That took a long time and there were no other employees to help me get checked in. Once I got checked in, the storage unit I was given was already taken. I had to walk back and get another one. It wasn't the employees fault any of this happened, she did everything she could in her control. But during a time like moving across the country and things can get stressful, this did add on to a bit of frustration.

Samantha J  |  First Impressions 
Rating:
1.0

The staff and facility here are a mess. People don’t know how to register people for units, and when you pull in parked trucks for rent are blocking the loading area.

Amber H  |  Overall Experience 
Rating:
5.0

Incredibly clean and well maintained, secure yet easily accessible, and the indoor loading/unloading area made a huge difference in our ease of use. Will only use your facility, going forward!

Robert D  |  Overall Experience 
Rating:
5.0

The facility is very nice and there is an indoor area to park while loading and unloading. Also. There is an elevator and carts to assist which storing items

Anthony P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Louis C  |  First Impressions 
Rating:
5.0

Staff were very friendly

Teman M  |  First Impressions 
Rating:
5.0

Mr. William Wiley and Ms. Pri are the utmost professionals! Thank you.

Bev B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherrakeyee S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Berg L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maren J  |  Overall Experience 
Rating:
3.0

The reason I rated 'Average' is that the staff didn't ensure I received a security access card. Let me explain: we were among the first customers to move into our unit. The access system wasn't fully installed, so U-Haul gave us an access code instead of a card, which worked fine. However, once the access cards were ready for use, U-Haul forgot to notify us, causing confusion. According to U-Haul's system, I had moved out on May 28, 2024 (which I didn't authorize), with a $0 balance. Consequently, the staff removed our lock and replaced it, which prevented us from accessing our unit. We had to drive back home, 18 miles away. After calling the manager, he resolved the issue, and everything was fine. U-Haul's mistake was not giving our case special attention, knowing we would eventually need access to our storage unit. There was no phone call or email—NOT GOOD! On a positive note, the place is very clean, and we like the new security system. The customer service treated us very well.

Alan W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Joselyn C  |  Overall Experience 
Rating:
5.0

I've used this location for storage and truck rental. No complaints - the people are always fantastic to work with. Super friendly and helpful. Will definitely be renting a truck from time to time from them and will recommend their storage facility.

Andrew D  |  Overall Experience 
Rating:
2.0

The system completely missed my reservation for a unit on the 1st floor, and the staff had to give me a unit on the 5th floor along with the elevated rate I was forced to pay for the change. I also reserved a trailer that was not provided by this location, forcing me to go to Bloomington for a trailer that I would have had to pay twice as much for had I not canceled that reservation entirely. The U-Haul staff at both locations were great, answering all my questions promptly and professionally, but I cannot and will not recommend U-Haul as a whole. The convenience of your facilities and the kindness of your staff are no longer worth the deceptive, underhanded practices behind your business, and as soon as I move out of my unit, I will never be working with you again.

FIONA L  |  First Impressions 
Rating:
5.0

Arming situation was a bit hard to understand. Would be great to have a sign indicating the order of operations for both entry and departure. Also please address the alarm situation. It went off during my move-in and since the entry disarming procedure wasn't entirely straightforward I thought I had set it off!!

Andrew J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bashir s  |  First Impressions 
Rating:
5.0

Everything was well organized and the instructions were very clear and easy to navigate

Joshua D  |  Overall Experience 
Rating:
4.0

I rented a truck and a storage unit. Presha, made the experience a pleasant one.

David O  |  First Impressions 
Rating:
4.0

Nice and clean and secure.

Lindsay L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Martha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew D  |  First Impressions 
Rating:
5.0

This new facility is wonderful-- with a secure garage to pull in to for unloading/loading, carts for your boxes and mattress, friendly staff.

Martha H  |  First Impressions 
Rating:
4.0

Way too expensive and the hours suck. Thanks

CAMERON S  |  Overall Experience 
Rating:
5.0

Great service vary kind and the place looks excellent

Lewis M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bertha B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen P  |  First Impressions 
No reviews have been submitted for this location.

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