Customer Reviews for U-Haul Moving & Storage at Hobby Airport Area

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hobby Airport Area

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GREGORY N.
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Great Staff

SANDRA J. | First Impressions |
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Customer did not leave a comment.

Nichole W.
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Customer did not leave a comment.

Denise H.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

CYNTHIA R.
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Great customer service at this location we are repeating customer the manger is awesome great staff clean in and out

DENNIS P.
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Amri (hopefully I spelled the name right) is always helpful and has great customer service , him and his team members did a great job.

ARNUSKA B.
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The customer service is excellent at this location. I personally have not seen better at any other location. Frankie, the customer service representative was welcoming, respectfully courteous, and efficient. The young man has great work ethics. I have visited this store numerous times in the past and the experience has always been excellent. The store manager always extends an additional welcome to the customers. Best location ever, in my opinion. Keep up the good work!

Nedal Y.
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Guys very very nice

Shea L.
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The customer service was horrible. First they didn't put my equipment I paid for in the truck. I had an issue with the truck because online it doesn't tell you details about the truck and I've never had to wonder if the truck came with a loading ramp. I would think a moving truck comes with one. I called customer service and they said sorry we don't have that info online but that particular truck didn't have a ramp. So I called the location I went to and it was the worst service ever!! The young man that started working at 2:00pm answered the phone and was rude and became very rude and unprofessional as I tried to explain my situation with him all while I am grieving and just trying to get stuff done. He lack customer service which is apart of his job and he had no sympathy nor empathy! He showed poor customer service skills and reflected the company poorly with customer service and integrity. I will never go to that location again!

22606617 R.
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The staff aren't wearing masks. They try degrading customers who are trying to do self return who want to limit their interactions with people. The truck itself needed washed outside and needed the windshield properly cleaned with something that doesn't streak. Tried to communicate that and one staff member and it turned into a lecture of why I should not use the online service.

Laura M.
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Employee was rude and racist towards me and other customers in store whom were not black. This was the second time I had an issue with same employee. I called Managment and let him know of incident and he said he would talk to him. I was very upset and could not return trailer so I had my husband go and miss work. I did get information of the other 2 customers in case they needed me to be a witness to their horrible treatment.

DUSTEN P.
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Customer did not leave a comment.

MISTY R.
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Customer did not leave a comment.

Timothy S.
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Customer did not leave a comment.

Hector R.
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Customer did not leave a comment.

raquel E.
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Customer did not leave a comment.

EVADELL B.
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Staff has excellent customer service

MISTY RASHELLE B.
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Customer did not leave a comment.

nicholas H.
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Friendly service.

Ronald S.
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Customer did not leave a comment.

George O.
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Customer did not leave a comment.

Monica O.
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NO ONE ANSWERS THE PHONE

Eloy G.
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Engage the customer when the customer enters the building. Perhaps saying hello or I be right with you, go's along way! When a customer is asking a question don't walk away while your answering the question, instead stop look at the customer and engage in the question being asked. walking away is very unprofessional. I will not return to this location because they made me thing that I'm not important enough, so I'll give my money elsewhere.

CLAYTON B.
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The trailer did another of bouncing and was unstable while driving. The is the second trailer I rented and had the same problem. I believe the hitch neck needs a better design.

JAVIER B.
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Customer did not leave a comment.

Ashonda D.
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Change the employees you have. They were very rude and disrespectful . The two young dudes were very rude and disrespectful to me and my mother will never rent from uhaul again.especially the monroe location in houston tx

rodney M.
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Customer did not leave a comment.

GRETA D.
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Customer did not leave a comment.

Richard Y.
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Customer did not leave a comment.

RONALD S.
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Customer service was excellent.

keren L.
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This review is an account of our entire experience, not to solely reflect on the Hobby Airport location. We dealt with employees from the Kent WA, Austin TX, and Houston TX locations as well as the general numbers for uhaul and ubox dept. What should have been a smooth and painless move turned into a stressful one due to the mistakes of multiple UHaul employees. We called to change the destination city for our u-box soon after initially booking the reservation, we asked if there were any additional charges etc and were assured nothing else was needed. The day before the u-box was dropped off for us to fill we were told the destination city was never changed and would cost and additional $1000+ dollars to be changed. It took multiple calls for this to be corrected on uhauls end. Although we were told that Uhaul would pay for the mistake, Uhaul attempted to charge our card 5 days in a row while we waited for someone to contact us back. Thankfully we had called our bank to place a hold on the card otherwise we'd be waiting for a refund. We are happy we received our belongings but encountered so many rude and unhelpful employees that we will warn people to steer clear of uhaul to avoid an unnecessarily stressful move.

RUSSELL K.
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Customer did not leave a comment.

Raul G.
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Very helpful and polite. Super easy equipment return.

Steven S.
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Excellent service, was in and out in no time. I would definitely rent from this location again.

Tomas T.
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Customer did not leave a comment.

Tameka S.
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Customer did not leave a comment.

Adora B.
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When i went to reserve the truck. It said that i could not reserve a a cargo van or regular pick up truck because they had limited availability. So i went with the smallest truck the site would let me reserve. I used the truck for two hours and brought it right back. Just for that, it cost me $140 dollars. Thats way to expensive, in my opinion. But other than that, everything was great. Also thought it was odd that I had to return it to a different location than where i picked it up at.

Luis A.
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Get better employees. You have racist employees who are worthless.

REBECCA R.
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Amir (?) was amazing!

KARTIKEY B.
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Customer did not leave a comment.

DANIEL A.
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Upon return, I was approached by a rep that was not wearing a mask, did not try to social distance was rude and I believe hostile. I guess that was part of the check in process. Thanks but no...

EULALIE T.
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Excellent customer service

Fernando C. | Overall Experience |
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Weekends are busy, but other than that, I would do business with them again.

Ezekel J.
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Customer did not leave a comment.

MARIO B.
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I was charged 3 separate times and when i called they told me they told me the money would be on hold and take up to 3-5 business days for my bank to release. Meantime the money i had left to buy food for my son was eaten because of the 3 charges. So my son has to wait 3-5 business days to eat

Andrea S.
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Make sure the trucks are in good running condition with no oil leaks and no warning lights on.

Valerie V.
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Customer did not leave a comment.

Jessica T.
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Customer did not leave a comment.

Pamela K. | Overall Experience |
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I just love everybody that works down there at the Monroe location especially the manager Imer Y’all were great and I will anybody that needs storage I will let them know to go there

GLORIA L.
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Although the truck was clean and the staff was polite and took care of me quickly, the truck wasn't well maintained.. The stirring had a lot of play in it and the dashboard indicator lights went out several times and the gears were difficult to operate.

Vance K.
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Very quick, professional, and polite service

STEFANI O.
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The wires were so worn that they were actually disconnected and the passenger side blinkers weren't working.

ANGELA ELAINE S.
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Customer did not leave a comment.

Calah B.
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Put on a license plate

wilson L.
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Customer did not leave a comment.

Chuks A.
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None

RUBEN M.
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Customer did not leave a comment.

Jill R.
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Customer did not leave a comment.

john S.
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Customer did not leave a comment.

Martin R.
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Train attendants on customer service skills. Update technical and electronic devices. Train clerks on courteous, professional, and computer software and viewing and printing receipts. Train clerks to avoid informing customers the only way to receive a receipt is by using phone for screenshot from clerk's phone, Train clerks on proper sanitation and disinfection and avoid eating food at the computer while customers are waiting. Train clerks to avoid restroom breaks while customers are in line waiting. Train clerks to communicate properly and professionally. Train clerks to avoid using improper, derogatory and condescending tone and language while attending to paying customers.

Michael M.
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Customer did not leave a comment.

Benjamin A.
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Customer did not leave a comment.

EPIFANIO T.
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You are the best

Kimberly R.
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Customer did not leave a comment.

Anthony R.
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Customer did not leave a comment.

ERIC L. | First Impressions |
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The employee was fantastic. Very polite, professional, informative, and helpful. He helped me find the right boxes and lock for my unit. He walked me out and showed me the unit. He also gave me the access card and walked me to all the stations showing me how to use it. The inside of the store was very clean and he ran a tight ship. The only negative, and I had is that there was a leak in the hallway of the storage unit with a mop bucket below it to catch. With the employer saw the leak, he said that he was not informed, and that he would call management right away to get it fixed.

Suzie A.
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Have more employees working so the wait isn't as long

ERICK F.
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Customer did not leave a comment.

STEVEN M.
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All employees were attentive and knowledgeable of every aspect of their jobs. This was definitely the best location I've EVER be to. These were definitely the best employees U-haul have in its stable. I moved from Pasadena TX to Seabrook TX and this location is out of the way but well work the extra miles to receive the service I received. Thank you to all the guys up front. Yall are what this company needs more of... I'll be back to this location for all my U-haul needs...

Denny B.
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Customer did not leave a comment.

JAYME G.
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Amir was of great help. Always friendly and does a great job. Mike

Ashley G.
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Customer did not leave a comment.

ALAN J.
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Very helpful and friendly staff! A Plus experience!!

tiffany D.
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Customer did not leave a comment.

Gerardo R.
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Customer did not leave a comment.

Rodney M.
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Customer did not leave a comment.

TOI B.
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Customer Service is phenomenal. I have nothing negative to say about this location nor the people that work there.

Toccara C.
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Customer did not leave a comment.

Greta S.
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Experience was great. It would be a better experience driving the 15 ft truck with a better design for the accelerator. The console is so wide the driver must hold his foot at an uncomfortable angle to press the accelerator.

Deborah M.
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Great customer service

MICHAEL S.
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Customer did not leave a comment.

Korey S. | First Impressions |
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Customer did not leave a comment.

Javier S.
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Customer did not leave a comment.

Luis C.
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Online Renting/dropping off process should be a little less confusing. My credit card was charged twice for same rental.

Jared R.
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I used the transport trailer. Trailer was in great shape. Truck fit perfectly on it. The guys that helped me were friendly and knew what they were doing! I will always use this location when I need to rent something.

Tiphanie C.
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Customer did not leave a comment.

Elsa S.
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Online services need to have better communication with store locations on what equipment is available...I was sent back and forth from the store because I was being told by online service that the location had my rental equipment but the store location kept telling me they had no equipment for my reservation..

Sunday E.
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To me it was ok for me

alejandro G.
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Customer did not leave a comment.

Ronald R.
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The app would not work so I had to go into the store. The nan was awesome. The name Ryan Brown is on my receipt.

William R.
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I had to wait because the truck was not there when I arrived.

JOSE C.
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I wouldn't change a thing Customer service was excellent. Politely Offered other services.

Deundra C.
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Customer did not leave a comment.

Brian N.
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Customer did not leave a comment.

Atul P.
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Customer did not leave a comment.

LaToya J.
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Jerry and Cory were amazingly helpful and very pleasant salesmen. They made experience delightful

MARK F.
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Very efficient and professional

Robert H.
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The truck was clean but the windshield was dirty in the inside and kinda had a smoking smell in it. It was an in out process though.

TRACY D F.
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Excellent customer service and assistance. The GM explained everything clearly and assisted with the entire process start to finish. Very professional!!

Wesley C.
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Corey was excellent in getting me set up with a new ball to put on my new hitch and got me hooked up and checked out in short order and a friendly, helpful attitude. I was very happy with the service. The trailer floor was a bit dirty but I could have mopped it out and put down plastic or blanker before putting my mattresses on the floor. Lesson learned.

Carlos R.
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Customer did not leave a comment.

Hector C.
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Good experience

TRYGVE W.
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Customer did not leave a comment.

Rodney P.
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Customer did not leave a comment.

ANTOINETTE H. | First Impressions |
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Customer did not leave a comment.

johnny s. | Overall Experience |
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Thank you

April R. | Overall Experience |
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Customer did not leave a comment.

LINDA N. | Overall Experience |
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I stored my things for 5 years I didn’t appreciate the continuous increase in rent. I did not appreciate the calls for non payment, especially, calling others to inform them of my non payment. My pay date was different every month that caused some late payments. I moved out on May 31, 2020. See how the information is incorrect for my move-out date.

April R. | First Impressions |
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Customer did not leave a comment.

JUANITA C. | Overall Experience |
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The staff was always friendly, never had any major problems.

Olivia G. | First Impressions |
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Good service and quickly move with paperwork

Donna A. | Overall Experience |
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had a little bit of a problem with keeping up my account but the staff were VERY accommodating and friendly. Thanks...!

Larissa M. | First Impressions |
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I didn’t even get to Move my stuff in.

martin r. | Overall Experience |
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Thanks for the service

Christian S. | Overall Experience |
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Great Service

Matthew M. | Overall Experience |
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The entire staff is very professional.

Eva C. | Overall Experience |
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Thank you

meena s. | First Impressions |
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The person was not very helpful at the desk and was also unfriendly.

noah y. | First Impressions |
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Without exaggeration, this was the most aggravating customer experience of my entire life. I really hope someone from the corporate office contacts me regarding what transpired. 571-213-7571

Rebecca B. | Reservation |
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This was supposed to have been rescheduled to December 22-23rd

Bob T. | Overall Experience |
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All facets of this move in rying conditions were excellent including the price and subcontractors. Management at the storage faciliyty was friendly & made sure we were accomadated. Thank-you!

christian r. | Overall Experience |
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Christian was the best! will be using yall next time

chris c. | Overall Experience |
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Na

Stephanie C. | Overall Experience |
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The staff was efficient but severely overworked for the numbers of customers at the first of the month!!!

Nicole O. | Overall Experience |
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good service

Xiaowei Z. | Overall Experience |
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I scheduled delivery after the Ubox arrived. The staff was very helpful and the delivery was very smooth. I am very pleased with the service.

RICHARD D. | Overall Experience |
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Very helpful staffs. Need to schedule ahead of time to get your business done.

No reviews have been submitted for this location.

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