Customer Reviews for U-Haul Moving & Storage at Hobby Airport Area

2,600 reviews

8550 Gulf Fwy   Houston, TX 77017
(Monroe and Gulf freeway South)

(713) 944-9991

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 944-9991

8550 Gulf Fwy
Houston, TX 77017
(Monroe and Gulf freeway South)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

Rafael G. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
4.0

When I went in the morning to pick up the vehicle. The guy sitting at the desk that “helped” us was so rude. It looked like he had just woken up and he was in a bad mood. He definitely needs some training for his consumer service. The guy that helped us when we dropped off the vehicle was so nice! So friendly ugh just chefs kiss.

Mayra G. 
Rating:
5.0

Customer did not leave a comment.

Alfonso M. 
Rating:
5.0

Customer did not leave a comment.

henry S. 
Rating:
5.0

Super friendly! Helpful.

Danelle S. 
Rating:
5.0

Customer did not leave a comment.

Anna N. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Customer did not leave a comment.

Alfonso A. 
Rating:
5.0

Customer did not leave a comment.

nicholas B. 
Rating:
4.0

Customer did not leave a comment.

Juanita D. 
Rating:
5.0

Customer did not leave a comment.

Alfonso M. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO V. 
Rating:
4.0

Customer did not leave a comment.

Marvin B. 
Rating:
3.0

Customer did not leave a comment.

aRIANA H. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
3.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

Oluwaseun O. 
Rating:
4.0

Customer did not leave a comment.

Jamirah D. 
Rating:
4.0

Customer did not leave a comment.

Lisa Y. 
Rating:
1.0

Lack of customer service from employee working at this location is ridiculous. Seems as if the person working here didn't want to be bothered

Jose G. 
Rating:
5.0

Customer did not leave a comment.

tahnisha C. 
Rating:
2.0

Little help from staff, lazy and dont want to work, and horrible customer service.

Eric Q.  |  Overall Experience 
Rating:
5.0

Great thanks 🙏🏾

Julius D. 
Rating:
3.0

Customer did not leave a comment.

AUGUST M. 
Rating:
4.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

MISTY B. 
Rating:
5.0

Customer did not leave a comment.

alexander H. 
Rating:
5.0

Customer did not leave a comment.

brenda G. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO V. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Faster service

latai D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Angelo U. 
Rating:
3.0

Cheaper rates with mileage, over charged on fees

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Sammy W. 
Rating:
5.0

I just dropped off at 2am so everything was good.

Salomon C. 
Rating:
5.0

Customer did not leave a comment.

Symonique B. 
Rating:
1.0

I was charged twice I had a gift certificate I was not allowed to use it when I went back to speak to the manager he credited my $20 but I was still charge $20 I've been calling the 1-800 never been able to get through can't speak to a manager at the location of Monroe I have had the worst experience with you guys now I'm out $20 I have a gift card I can't use cuz they say I have to go to the website to buy something which is stupid because you don't have nothing there worth buying

OLIVIA E. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Susanne C. 
Rating:
5.0

Customer did not leave a comment.

Alfonso M. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
3.0

Customer did not leave a comment.

Yolanda D. 
Rating:
5.0

Great service and polite staff!

Pamela S. 
Rating:
5.0

Nothing everything was awesome

Pablo A. 
Rating:
5.0

Customer did not leave a comment.

Shelia C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Keep up the good work

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

mauro G. 
Rating:
5.0

Customer did not leave a comment.

Sukhdev S. 
Rating:
5.0

Good

Omar W. 
Rating:
4.0

I opted for the truck share. I had to go into o the location and was faced with a regular in person check in. The clerk (Gerardo) was rude and uncaring

Al J. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
1.0

Uhaul rental has been a complete disaster! The original drop off was a junk yard. Original pick up location system didn't work. Over charged. Absolutely hate uhaul and will be reporting due to being out in unsafe situations with abandoned drop off

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Solomon H. 
Rating:
5.0

My initial order for permanent hitch installation on my auto was through your website (along with the phone and chat). YOU DID NOT MAKE ANYONE WITH GOOD KNOWLEDGE OF YOUR PRODUCT AVAILABLE TO ME AT THAT TIME! I had the hitch installed today at the Houston, Gulf Freeway @ Monroe location. Amir made the installation. He was knowledgeable and helpfull. You need to have someone with his knowledge available on your website.

fred M. 
Rating:
5.0

Quick and easy

SOCKALINGAM N. 
Rating:
3.0

Staff made me to feel I was an inconvenience when I was the only customer in the front office. Wasn't an unpleasant experience, but staff-member could be more friendly.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Sergio C. 
Rating:
3.0

Lots of trucks at the location

Charity W. 
Rating:
5.0

Awesome job picking up trailer, you customer service on the other hand was not good. Online reservation was faulty and when calling the call back system could use some work

BRANDON H. 
Rating:
5.0

Very nice and helpful people here.

Kirsten S. 
Rating:
5.0

None

John T. 
Rating:
4.0

Customer did not leave a comment.

Andre N. 
Rating:
3.0

make locations to rent pick up and vans closer to areas needed too much unnessesary milage

judith H. 
Rating:
5.0

Customer did not leave a comment.

Lateefa F. 
Rating:
5.0

Customer did not leave a comment.

Ibeth G. 
Rating:
5.0

Customer did not leave a comment.

maria E. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

They came out side and got the trailer in and out .very fast tk.you

RAMIRO R. 
Rating:
5.0

Good job

Refujio P. 
Rating:
5.0

Customer did not leave a comment.

Kelley H. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
3.0

Make sure the interior is vacuumed and that the tires are not flat

Ildefonso V. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
5.0

Love this location very nice and helpful

Dionne C. 
Rating:
5.0

Customer did not leave a comment.

Vicki C. 
Rating:
5.0

Customer did not leave a comment.

sam G. 
Rating:
5.0

Customer did not leave a comment.

Gilberto R. 
Rating:
5.0

I was told that there would be no hidden fees for the type of service that we had when it was all said and done we had to pay 87.50 .

connie C. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Number of attendant's at outside Drop off location were less , only one visible employee managing inside sales & outside pick up & drop.

Azhar M. 
Rating:
4.0

Customer did not leave a comment.

gabriel C. 
Rating:
5.0

Good service thank you

Jimmy L. 
Rating:
5.0

Nothing. Even the customer service was EXCELLENT

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Nanette G. 
Rating:
5.0

Customer did not leave a comment.

tayna V. 
Rating:
5.0

You're right excellent service I'll recommend you to friends and family thanks

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Qian J. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

They were very helpful.

Sergio L. 
Rating:
5.0

I- Box was delivered promotly

azita M. 
Rating:
4.0

Very helpful at time of drop off.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

Yesica O. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
4.0

Customer did not leave a comment.

Jabari N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane O.  |  Overall Experience 
Rating:
5.0

Great customer service

Andre H.  |  Overall Experience 
Rating:
5.0

Thank you

Ezekel J.  |  Overall Experience 
Rating:
5.0

The general manager and his staff were extremely helpful and made the transition process smoothly while bringing closure to my deceased Mother’s personal effects. I appreciate you all for everything you have did to assist me and my immediate family. The Barbers

Darryl W.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Helen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane O.  |  First Impressions 
Rating:
5.0

Great people, they help me keep my furniture and move to a new place.

penny k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlena A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rashad p.  |  First Impressions 
Rating:
5.0

Good people at the front desk

Lionel D.  |  First Impressions 
Rating:
5.0

I would definitely recommend installing elevators

LAKYIA S.  |  First Impressions 
Rating:
4.0

Very helpful

Linda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johnnie W.  |  First Impressions 
Rating:
5.0

We started our rent in 2016 and never had an issue (except when I lost my key) But that doesn't count!!! It was a good experience and the staff was always helpful when I needed them.

MARK S.  |  Overall Experience 
Rating:
2.0

It took a very long time to get the uhaul & storage it was very short staffed and other customers were in patience, it was not a pleasant experience but the guy that helped us out was very friendly but seem very inexperienced

Terri O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA J.  |  First Impressions 
Rating:
5.0

Weekends are busy, but other than that, I would do business with them again.

Fernando C.  |  Overall Experience 
Rating:
5.0

I just love everybody that works down there at the Monroe location especially the manager Imer Y’all were great and I will anybody that needs storage I will let them know to go there

Pamela K.  |  Overall Experience 
Rating:
4.0

The employee was fantastic. Very polite, professional, informative, and helpful. He helped me find the right boxes and lock for my unit. He walked me out and showed me the unit. He also gave me the access card and walked me to all the stations showing me how to use it. The inside of the store was very clean and he ran a tight ship. The only negative, and I had is that there was a leak in the hallway of the storage unit with a mop bucket below it to catch. With the employer saw the leak, he said that he was not informed, and that he would call management right away to get it fixed.

ERIC L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Korey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE H.  |  First Impressions 
Rating:
5.0

Thank you

johnny s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April R.  |  Overall Experience 
Rating:
2.0

I stored my things for 5 years I didn’t appreciate the continuous increase in rent. I did not appreciate the calls for non payment, especially, calling others to inform them of my non payment. My pay date was different every month that caused some late payments. I moved out on May 31, 2020. See how the information is incorrect for my move-out date.

LINDA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April R.  |  First Impressions 
Rating:
4.0

The staff was always friendly, never had any major problems.

JUANITA C.  |  Overall Experience 
Rating:
4.0

Good service and quickly move with paperwork

Olivia G.  |  First Impressions 
Rating:
4.0

had a little bit of a problem with keeping up my account but the staff were VERY accommodating and friendly. Thanks...!

Donna A.  |  Overall Experience 
Rating:
1.0

I didn’t even get to Move my stuff in.

Larissa M.  |  First Impressions 
Rating:
5.0

Thanks for the service

martin r.  |  Overall Experience 
Rating:
5.0

Great Service

Christian S.  |  Overall Experience 
Rating:
5.0

The entire staff is very professional.

Matthew M.  |  Overall Experience 
Rating:
5.0

Thank you

Eva C.  |  Overall Experience 
Rating:
2.0

The person was not very helpful at the desk and was also unfriendly.

meena s.  |  First Impressions 
Rating:
1.0

Without exaggeration, this was the most aggravating customer experience of my entire life. I really hope someone from the corporate office contacts me regarding what transpired. 571-213-7571

noah y.  |  First Impressions 
Rating:
2.0

This was supposed to have been rescheduled to December 22-23rd

Rebecca B.  |  Reservation 
Rating:
5.0

All facets of this move in rying conditions were excellent including the price and subcontractors. Management at the storage faciliyty was friendly & made sure we were accomadated. Thank-you!

Bob T.  |  Overall Experience 
Rating:
5.0

Christian was the best! will be using yall next time

christian r.  |  Overall Experience 
Rating:
5.0

Na

chris c.  |  Overall Experience 
Rating:
3.0

The staff was efficient but severely overworked for the numbers of customers at the first of the month!!!

Stephanie C.  |  Overall Experience 
Rating:
5.0

good service

Nicole O.  |  Overall Experience 
Rating:
5.0

I scheduled delivery after the Ubox arrived. The staff was very helpful and the delivery was very smooth. I am very pleased with the service.

Xiaowei Z.  |  Overall Experience 
Rating:
5.0

Very helpful staffs. Need to schedule ahead of time to get your business done.

RICHARD D.  |  Overall Experience 
No reviews have been submitted for this location.

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