Customer Reviews for U-Haul Moving & Storage at Hollywood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hollywood

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Robert D. on

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Customer did not leave a comment.

SHAREKA K. on

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I've had my belongings ruined twice. The 1st time my sofa was covered in mold. I reported it but NEVER got a response. The final time pictures was taken but I have to pay $100.00. Why pay insurance?

Michael S. on

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Ken P. on

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Five stars all around !

Cleveland W. on

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Ryan J. on

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Gail B. on

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Taraymie M. on

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They never have all items you reserve to rent then they don’t explain extra charges after you’ve already paid a deposit will never rent from them again.

Marty W. on

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The only problem I had was trying to do the pre-check in online. I could not get the information to load, but that had nothing do to with the actual pickup and return of truck. I was totally satisfied with how easy the pick up and return of the truck was. No problems. Glad to see that people still do care about customer service. Thanks!

Ken P. on

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I would like to see U-Haul offer to discount cost if the product was returned earlier than the established number of days rented.

Andre R. on

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Thomas W. on

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Rickey G. on

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Continue you what being done.

Kelley B. on

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Everything was excellent from reservation to pickup. All employees was friendly and helpful. I see no need for improvement.

Jamie S. on

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I will not go anywhere else if I need to store my things.

Charlie S. on

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I found that customer service was very good at this Facility. Everyone was a great help both in picking up and returning. AAA ALL THE WAY. Thank you.

Ruthie M. on

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Great service

Fritz G. on

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The van that I rented was in perfect condition. I would recommend this place to my friends

Ann C. on

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Better Communication on where to pick up and drop off the truck. It took me three hours to get a truck the other day.

sheila R. on

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janice h. on

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Very friendly and helpful staff

penny W. on

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Patrick T. on

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Would be nice if there were some size choices in boxes, would have been able to make more efficient use of space

Kimberley B. on

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Financial Plaza location was poor in every regard. Broken down truck, employee surprised to see me arrive (unprepared) rude, inconsiderate, took a personal call oncell outside, couldn't complete transaction. HORRIBLE overall experience. Too many problems to text! Never again.

THRESE C. on

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Charles G. on

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The experience of picking up the equipment on Sunday was unpleasant. Took over an hour, not because of too many customers but because of inattentive employees, inefficient computer system, inability to find available blankets, etc. returning the vehicle today was a much more pleasant experience. problem with Saturday was that although the employees were very nice, they acted as though I did not mind taking an hour out of my day and when someone did begin to help me they would go onto other, later arriving customers, and just keep me hanging out on the sidelines.

JERRY L A. on

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had truck on hold and one wasn't available when come to pick up.

Kenneth M. on

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Customer did not leave a comment.

Trey N. on

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I waited 2 hours (before leaving) due to the “system” being slow and then down. I had to come back an hour later and get back in line... Poor customer service...

CHARLES S. on

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Staff were also friendly and helpful

Kim C. on

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Try and keep your system up and working. We were delayed over an hour because of the computers were down.

Ronald B. on

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Torrie A. on

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Kathryn T. on

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Ease of transaction; attentive staff on premises to help with services; location easy to access; response time of staff was excellent! Friendly and responsive staff combined with easy to access location and choices that accommodated my needs adds up to 5 star rating!

Precious J. on

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Shayla J. on

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INEZ W. on

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Every one was nice and very friendly especially the young Lady worked Saturday Morning she was very nice and the Gentlemen that checked the truck after bringing back was very extremely nice Go U-Haul you may Day!!!, Thank You

Harold C. on

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Great!

david T. on

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Customer did not leave a comment.

Donald C. on

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Everything in the facility was nicely maintained, although the restroom in the climate control storage section was out of paper towels & toilet paper for 4-5 days continously.

RYAN A. on

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The lady at the front desk with the rotten teeth was very RUDE!! And she was the assistant manager !!!!

lisa B. on

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The storage did not have the light but for the most part, everything was great. The employees were very helpful and will to help at any moment. I always like coming to this facility.

patrick w. on

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Great Customer Service.⭐️⭐️⭐️⭐️⭐️

omerror d. on

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Lack of quality service and customer service.

Kiana K. on

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The staff is rude and not willing to help with your concerns. The storages are falling apart. Pest problems in climate controlled storages.

Willie D. on

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Xoxo

Lou S. on

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Y'all were very nice and helpful. Thank you for your time and help .

taiyiba h. on

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My overall experience was great, other than y’all didn’t accept payments from liquid accounts.

KENNETH O. on

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I still haven’t heard from the Manager concerning a broken marble table that was in my storage unit 20

Jackie W. on

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Thanks for ALWAYS being COURTEOUS and very PATIENCE.

lashon a. on

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Thanks

emtisha T. on

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We had an awesome experience.

jerry l. on

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Great staff that showed superior cx services, gave very knowlegable advice and made sure my move into the storage unit went well

Victoria B. on

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Good friendly service keep up the good work

MICHELLE M. on

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Thank you for everything

zaneta w. on

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Great service, always been a long time customer.

Brian B. on

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The portable storage units worked perfect for my needs. Delivery and pickup was timely.

steven c. on

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Becky is 1A+

Evelyn H. on

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Everyone was extremely friendly, helpful, courteous and professional. This location was recommended to me by a relative and I would recommend it to anyone needing this service. I would use it again

Cynthia B. on

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I really would like to thank the agent for all the help she gave explaining the contract and the young man for staying helping us getting into the storage.

jennica g. on

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U all where wonderful costumer service!!!

Misia M. on

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I liked the staff,and service,and I will use them again

Kentoria F. on

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Five stars

Duke T. on

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Staff was friendly, professional and Knowledgeable.

Jackie W. on

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Very Courteous and Patience answer all of my questions

stephanie c. on

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I see good customer service is not a priority there!

Sarah B. on

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I moved furniture from my home in Alabama to my son's in Louisiana. The entire experience was wonderful. All personnel I came in contact with were friendly, helpful, and just plain nice people. Tks

victoria l. on

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Terrible customer service would not recommend I wish I could get a refund

Patrice M. on

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I would always get a call when the storage building wasn't secure in me locking it up correctly. I want too Thank them for doing that for me. They was always so kind when I went in to see them. Thanks

Chandra P. on

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Great service

Lionel B. on

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Great place, staff really works with you

Shantle H. on

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General Manager Ms. Paige Robinson SHE IS SO AWESOME!!! 2205 Hollywood Store

Tyrone R. on

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Great customer service representative, always friendly, & very good with meeting the needs of the customer. I love this UHaul experience. I would definitely use them again. thanks

Kristie B. on

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Nothing but problems with uhaul from the pick up in hammond la to the drop off in shreveport la everything from the truck to the car PULL to the storage unit was issue's ALWAYS used uhaul never again.

carla w. on

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Helpful and friendly will use them again. Thanks you guys over there on Hollywood Ave y'all store rocks..

BESSIE M. on

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Good

CHRISTOPHER B. on

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very prefessional thank you ill lrecommand you all to anybody

Tajessica R. on

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No

david z. on

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Becky is helpful, experienced and just wonderful.

Evelyn J. on

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U all sold my Life that acquired over time, priceless memories@hard work. U wouldn't honor my legal receipt of ownership, ive called Corp.@Regional(Paige) no one would do Right. See u in COURT..

AMBER B. on

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Paige! Omg I love her! She made me feel like family and i see her as family. She made it easy and stress free the entire time i had my storages with U Haul. Shes a true keeper and is THE asset of UH.

Joyce C. on

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N/A

TINA S. on

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NA

lajerika h. on

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I got locked out my storage 4 days after I got it because they had my storage mistaken for someone else's. Instead of them just looking up my account at first I was asked REPEATEDLY how much I owe.SAD

hortencia w. on

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Told the rep that I only needed the storage for one month because i was waiting for my move in date on aptment. I had a uhaul for a most 3 weeks before i got the storage.

donald m. on

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Friendly Staff , Always willing to help when needed

jacqueline M. on

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Rained in truck got changed to switch,locks got cut to many times over charged, l will never use Again I lost merchandise got wet it rained in my storage not happy at all have claim not 1 word ,paid s

Edgar K. on

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Love Page, the manager. She was always helpful.