Customer Reviews for U-Haul Moving & Storage at Hollywood

5,617 reviews

2205 Hollywood   Shreveport, LA 71108
(W Of I-49)

(318) 636-7135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 636-7135

2205 Hollywood
Shreveport, LA 71108
(W Of I-49)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I didn't even use the storage. I paid for it and not even an hour later tried to get a refund because my husband had already gotten 1. So I have a storage that I don't even need

AQUANESHA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
1.0

Better customer service.

Marquella P. 
Rating:
1.0

Lied about the gas and charged me $30 for it when I stopped and ensured the tank was left at the quarter tank as indicated on the paper I left Boca with.

Jacob D. 
Rating:
5.0

Excellent staff friendly people very professional and courteous. I like doing business wit this location.

Jimmy J. 
Rating:
5.0

This observation is to the cooperate office anytime that you have a regular customer renting vehicles from you all it should be some kind of fee rental. Although I know that you all make tons of money please remember your customer's also. Thank you in advance for your consideration Ms Carmencita Patton.

Carmen P. 
Rating:
5.0

The mileage charge is too high

Lonzo W. 
Rating:
5.0

Everything were good, just like it was. Thank You

Brenda Y. 
Rating:
3.0

The trailer that i was supposed to get was damaged. I had to spend extra money to use the trailer they substituted due to the style of trailer.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Vidilia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Royslin L.  |  First Impressions 
Rating:
5.0

Thanks to Ms.Jokeska Jackson!!!!!! I never had a bad experience!!!!!! You guys are awesome!!!! And I also would like to Thank Mrs.Paige Robinson as well on my move in 7years ago!!!!! She's a very outgoing,understanding person as well!!!!!! Thanks to My U-Haul Employees!!!!!!

SHANDRIKA R.  |  First Impressions 
Rating:
4.0

Great staff of people who know there business and were very helpful.

Chip E. 
Rating:
5.0

Exceptional service at this location. Wonderful location

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The lady that rang me up at the register was great! Friendly, professional and fast. The lady that came out to the trailer as it was being put on my truck...not so much. All in all it was a good experience.

Danny S. 
Rating:
4.0

Customer did not leave a comment.

Kevin Stephanie O. 
Rating:
5.0

Nothing outstanding job.

larry T. 
Rating:
4.0

I used a car hauler and several of the trailers had issues. Had to experiment with a few trailers to find one that was fit for use. In the end everything worked out and went well.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
3.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Glen P. 
Rating:
5.0

just keeping hard together!

Randy L. 
Rating:
2.0

There was no forklift operator available for the scheduled pickup. Had to come back a second day and wait 30 minutes for the pod to be ready. Was denied the $50 credit for a failed reservation. They told me the manager would contact me, but never did.

John F. 
Rating:
5.0

The two ladies they helped were great at the Hollywood location on 9-5

Shaquita L. 
Rating:
3.0

Staff was excellent but the system is screwed. My reservation was set for 7:30am, mobile pickup but the app gave me. A message that I had to wait until 9. That cost me 2 hours of productivity. The truck is old as hell and the steering wheel needs a cover on it. I don't think it's unreasonable for Uhaul to purchase them. What's the gas mileage on those trucks.

Kaylon J. 
Rating:
3.0

Fix the trucks...my husband got a headache from driving this truck. Fix the exhaust link on that truck please

bridgette J. 
Rating:
5.0

Computers were slow that day. Why, I don't know. May not have been your fault at all.

linda H. 
Rating:
3.0

Nice CLEAN 🚛 TRUCKS

gene T. 
Rating:
3.0

Customer did not leave a comment.

gene T. 
Rating:
5.0

Great customer service ; l use this location often. Everyone at this location is very friendly, and very helpful, l like that they call me by my last name, and always wish me a good day when l leave.

Gloria T. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH J. 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
4.0

Some employees have bad attitude's don't know how to talk to customers including the superior

elizabeth s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny W.  |  Overall Experience 
Rating:
1.0

They had to test 3 trailers before they found one that they thought was acceptable. I had to return it because it was missing a hook on one side. Spent 30 minutes on hold trying to reach them. The lady who “helped” me when I came back was insanely rude and wouldn't give me a full refund. I don't know how I could possibly knock something off of the MIDDLE OF THE TRAILER. It obviously rattled its way off because no one there is doing basic maintenance. If that hook had come off on the road with my car in tow I would probably be dead right now.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Everything was well maintained, clean and convenient. Thank you!

FEBRINE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEDRIC K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

Aja M. 
Rating:
3.0

Customer did not leave a comment.

Traveon A. 
Rating:
5.0

Could get credits

Katrina W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

I was satisfied

Helen G. 
Rating:
5.0

Customer did not leave a comment.

Shalonda M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Keep up the good work.

JEROME P. 
Rating:
5.0

Don't see any major issues that need improvement at this time

Roderick A. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
3.0

Bc I was suppose to get the , $19.99 like I've always have requested everytime l've moved but guess what I was given the $29.99 truck instead when when asked when I picked up the equipment but I was lied to so right now I'm really disgusted with U-Haul company that your employee lied to me.. real real sad.... 😭😭😭

Sophia H. 
Rating:
5.0

Customer did not leave a comment.

Jermaine T. 
Rating:
5.0

Customer did not leave a comment.

Omar E. 
Rating:
5.0

mrs jackson was wonderful!

NOKIECIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Good service

Clifford B. 
Rating:
5.0

make certain that the fuel is correct in the vehicle.

vince S. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
3.0

Customer service goes a long way. If the employees would acknowledge as many customers coming in the door, that would set them apart from being average.

godfrey J. 
Rating:
5.0

Customer did not leave a comment.

Kevin Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Ericia F. 
Rating:
1.0

Very disappointed and I share it everyone

Cathy W. 
Rating:
5.0

The manager Kesha Jackson was so sweet very helpful and very nice!

Tremeka J.  |  Overall Experience 
Rating:
5.0

I can't think of anything !!

Tina J. 
Rating:
2.0

Tell them when their boxes arrive and the cost. Don't try to charge for boxes after they come pick them up. Coordinate your business with each other. Will never use U-Haul again.

Norman L. 
Rating:
5.0

Customer did not leave a comment.

Natasha R. 
Rating:
2.0

I was told I would get a better rate when I went out of town but was charged the full price when I returned the van. I'm very disappointed in the service I received.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

Califa B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Kevin Stephanie O. 
Rating:
5.0

Helpful staff, easy drop off

Lievre J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Marcos the associate that help me was very courteous and professional I would recommend Uhaul to everyone I know Great service Great Equipment above and beyond helping their customers

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Sabrina S. 
Rating:
4.0

friendly and helpful. no dolly available. had to buy one. this was a major inconvenience. Caused by uhaul updating my pickup location from downtown Shreveport to this location.

Chad M. 
Rating:
4.0

The only issue I had was when I returned the van no one came to the return area. I went inside and the young lady working the counter gladly tried to find someone and when she didn't she took care of me herself.

Cheryl M. 
Rating:
4.0

Very nice employees

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Melvin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Blair L. 
Rating:
5.0

Informative and quick

STACY L.  |  First Impressions 
Rating:
5.0

Keep the good custom service up to good standards,!

Londell H. 
Rating:
3.0

Customer did not leave a comment.

Kieaundra H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

angela j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

U Haul has been great with helping me move my family

SHAQUITA W. 
Rating:
5.0

The vehicles need to be upgraded and maintained such as wheel alignment

Hassaan Z. 
Rating:
1.0

People at location were nice in previous visits but trying to book pickup with after hours online site and support was a terrible ordeal. Website kept starting us over and erroring out causing a drop off location confusion and an extra 600+ dollars in charges! Very displeased

Laurie P. 
Rating:
4.0

Customer did not leave a comment.

Tina T.  |  First Impressions 
Rating:
5.0

Efficient operation and enjoyable experience.

Edward J. 
Rating:
5.0

Customer did not leave a comment.

LaPatrick J. 
Rating:
5.0

Thank you for a great visit 😌

RANDY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Stephanie O. 
Rating:
3.0

Customer did not leave a comment.

LATOYA S.  |  Overall Experience 
Rating:
2.0

The equipment wasn't clean but it operated as expected. Overall, I rated the location below average due to the lack of customer service. If their job requirements are to have zero personality they nailed it. There wasn't anyone including the supervisor that displayed average customer service. I have used U-Haul services at many different locations and this location is the absolute worst, If you're sincere about improving for not only your next customer but all customers moving forward start with your customer service. Sincerely, Mr. Constructive Feedback

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Roderick A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Please unsubscribe me.

CLAUDE B. 
Rating:
4.0

Customer did not leave a comment.

Ifedolapo O. 
Rating:
5.0

Good service

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Danish B. 
Rating:
4.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Every one was excellent!

Faith J. 
Rating:
5.0

Customer did not leave a comment.

ESSIE R. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
4.0

Thanks

Suzanne B.  |  First Impressions 
Rating:
3.0

My unit was nasty, there was trash everywhere. But Jokesha was excellent!!

Akia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

royce h.  |  First Impressions 
Rating:
5.0

It no improves need

Bobbie D. 
Rating:
5.0

Customer did not leave a comment.

Keri W. 
Rating:
1.0

The truck was full gas. I drove 11 miles and they charged me $41 for gas, knowing this truck do 10/gallons. Great way to scam. Requested to check the truck but an other employee got it out the location. Scammers

Yarley C. 
Rating:
3.0

I was charged way more than what I was told with no customer service help from U-Haul.com took a picture of my Id with their phone just overall terrible experience

Aaron J. 
Rating:
1.0

Make sure your workers do they job

Marquis W. 
Rating:
1.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON C. 
Rating:
1.0

I will never use the UHaul boxes ever again. Both time I had issues with the deliver of my goods after they arrived to my city. Both times they "lost" my boxes for a day or two and then delivered them late. I will not recommend using this service to anyone. I thought the first time was a one off because of my location in a small town. But when I moved to Houston it was even worse. I took a day off work drove around town to find my boxes.

Thomas N. 
Rating:
2.0

There were discrepancies between uhaul locations. It took 2 hrs to fix. I was just there to pick up packing supplies:(

Marshina A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
3.0

I dont understand the fact you can't view the storage unit until after you pay for it to see if that's the size you need, I actually paid 169 for a big storage unit and I don't it

Tonika J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shervan p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benard R.  |  First Impressions 
Rating:
5.0

Everyone was Nice

joseph h.  |  Overall Experience 
Rating:
1.0

The store manager was very rude and unprofessional as well as the staff at this location. I had my kids with me and as we was trying to return our truck we seen staff members smoking weed out in the open bu the return center, loud vulgar music was playing, my kids heard all the inappropriate music an smelled the weed smoke. I was very upset. When i returned my truck that was sitting on the lot all day because we was waiting on our movers. We was charged a extra 58.00 dollars because the truck was not unloaded. No other customers had that truck reserved so to get charged a extra day was very unreasonable. We were talked to by the staff and the store manger in a very unprofessional manner. I will never spend money at this company again.

Tiffany S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deana A.  |  Overall Experience 
Rating:
4.0

I would like 24/7 access to the facility

KAHLAFA C.  |  First Impressions 
Rating:
4.0

Thanks should make options easier for people moving and living out of state as far as vacating the unit as most times people hire movers.

Ariel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
3.0

We should not have to buy a certain type of lock

Kenneth W.  |  First Impressions 
Rating:
5.0

Top notch service with a no-hassle application process. Thanks Paige for your assistance

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth H.  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional.

Juanita m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tytianna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taraymie M.  |  Overall Experience 
Rating:
3.0

Had a good experience

Tony B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V.  |  First Impressions 
Rating:
3.0

The facility smelled like a sewer, and the lock mechanism was misaligned to the point that the lock I was suckered into purchasing couldn't have possibly latched ...

DeWayne B.  |  Overall Experience 
Rating:
2.0

Storage area smelled like a sewer, lock I was suckered into purchasing could not have possibly fit hole due to obvious offsets ...

DeWayne B.  |  First Impressions 
Rating:
5.0

Great staff . Ms. Jokesha Jackson and her staff were pleasant and helpful. Great crew .

RODERICK H.  |  First Impressions 
Rating:
5.0

Thank you so much for helping me I would go no where else there was so nice every boby was so helpful Thank yalls s so much much love for yalls

mary h.  |  Overall Experience 
Rating:
5.0

Had a amazing storage Kesha is an amazing Supervisor great job she always made sure I was satisfied thanks kesha

lisa h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

traveil s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allison t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith v.  |  First Impressions 
Rating:
5.0

Love the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!

Paige R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BRENDA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin J.  |  Overall Experience 
Rating:
4.0

Even though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!

Harold W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melody b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seiarah B.  |  Overall Experience 
Rating:
5.0

The floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!

Rachael G.  |  Overall Experience 
Rating:
2.0

There were no accommodations for me. I couldn't make it up the stairs because I'm disabled

James C.  |  Online Move In 
Rating:
5.0

I was pleased with the entire experience. Would definitely recommend you to family and friends.

tammy p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marlo w.  |  Overall Experience 
Rating:
5.0

Very helpful and lots of storages

LEVAVBRIUS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vestria C.  |  Overall Experience 
Rating:
5.0

Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!

Paula C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiwandra H.  |  Online Move In 
Rating:
5.0

They’re are always friendly an very helpful

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMEAKA P.  |  Overall Experience 
Rating:
4.0

Got it and never used

Natasha F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERALENE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marlo w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melvin J.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful with everything!

Brandy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  First Impressions 
Rating:
4.0

Only thing I'm still really looking for is my refund was overcharged for $42and some change

Clara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASITY B.  |  Overall Experience 
Rating:
4.0

No light in our unit and it had a smell of smoke. Otherwise everything was good!

Robin M.  |  First Impressions 
Rating:
3.0

The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent

Tyesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  First Impressions