Customer Reviews for U-Haul Moving & Storage at Hollywood

5,243 reviews

2205 Hollywood   Shreveport, LA 71108
(W Of I-49)

(318) 636-7135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(318) 636-7135

2205 Hollywood
Shreveport, LA 71108
(W Of I-49)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

MARGARET W. 
Rating:
5.0

Received good service.

JOSEPH M. 
Rating:
1.0

No one ever called to confirm my reservation at which location to pick up the haul. When I finally was told the right location the first uhaul truck that was given to me was dirty. The second truck that was given to me was having some transmission issues. I was very unsatisfied with my whole experience with uhaul.

SHARANDA F. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY K. 
Rating:
5.0

Customer did not leave a comment.

Cecilia S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
1.0

Very unprofessional for the third time at this location, I did not have any problem with any other location

MOHAMMAD A. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

The lady was friendly upon returning the truck the guy had a bright smile

KATHY H. 
Rating:
5.0

Customer did not leave a comment.

keith v.  |  First Impressions 
Rating:
4.0

The reservation phone number (customer service 318-636-7135) told me the price was $x.xx and it was actually higher , she told me false info and in store employee told me it is often they are wrong and corporate hasn't fixed the issue (regular occurrences) I stormed out and canceled my reservation thankfully the manager (I believe) corrected the issued from the opposite employee and I was able to rent . Thank you

NICHOLAS K. 
Rating:
5.0

My favorite location.

RONNEY W. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN B. 
Rating:
2.0

Customer did not leave a comment.

ROSALYN W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

No changes.

David C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Love the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!

Paige R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN P. 
Rating:
2.0

I use this Uhaul as a storage unit for my company, and we frequently rent trucks from this location on Hollywood in Shreveport. We have problems every. single. time. We will be moving our storage unit and truck rentals to another location where they have adequate staffing, reliable help, and a website that doesn't crash every time we pick up or drop off our truck.

CARLY K. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya T. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

DArryl W. 
Rating:
5.0

Customer did not leave a comment.

MYLIKA L. 
Rating:
1.0

Customer did not leave a comment.

BRENDA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRA R. 
Rating:
3.0

Unable to use the trailer rented and a no money back policy has left me not happy at all. So GOODBYE.

CARL T. 
Rating:
5.0

Customer did not leave a comment.

LaKesha B. 
Rating:
5.0

Keep doing what you doing

ROBERT B. 
Rating:
5.0

Friendly and helpful staff

Benjamin W. 
Rating:
5.0

The young lady that assisted us was EXTREMELY helpful... I really appreciated her professionalism! AWESOME JOB!☺️

Lemarcus C. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

The Young Lady that works the front counter always pleasant and helpful along with the other staff members.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

HATTIE A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn F. 
Rating:
5.0

Customer did not leave a comment.

RUTH H. 
Rating:
3.0

Roadside assistance was great, but unfortunately every dealing I have ever had with uhual was terrible,a nightmare sorry to say but it's the truth

LARSEN H. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Shantral H. 
Rating:
4.0

Customer did not leave a comment.

WANDRA C. 
Rating:
4.0

Very friendly staff

GRETA E. 
Rating:
2.0

I had an issue, where I reserved my truck at the Lake Street location, I flew in from Pittsburg, got an uber, got there and they said my truck was at a different location, I had to wait for another uber to give me a ride back and returned the truck a few hours later than I planned and was charged an extra day.

MATTHEW G. 
Rating:
4.0

Nothing. ..truck was fresh clean n fast

lamar K. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
3.0

The customer service on the dark skinned agent up front was horrible, the light skinned young lady that actually checked me in was great. The other agent was very mean and had a major attitude. I felt very uncomfortable. She had visitor at the desk chatting, and on the cellphone, while people were trying to check in.

Dina E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

ALIEU S. 
Rating:
4.0

Why was I'm charged an extra $5??

Alexis M. 
Rating:
5.0

Great quick service. Very thing went smoothly

martin L. 
Rating:
3.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Melvin J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY S. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

JOHN V. 
Rating:
3.0

Overall I would use uhaul again. The movers were terrific and the customer service reps were helpful . Your website gets an F. It is not user friendly and the submit buttons don't function properly. I had to wait on hold for hours on end and nobody seems to know where to email anything. I was very disappointed with a function that is not user friendly and could have been simple. I suggest you try it yourself.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

GARRY A. 
Rating:
4.0

Good 👍 🦸‍♂️

Rickey G. 
Rating:
3.0

I got the different price upon purchase starting at 39 and ended up being 71. The staff was not friendly and they rarely answer the phone when someone is trying to contact the office.

CHARLOTTE T. 
Rating:
3.0

Be sure all lights work when you say they do. The passenger side turn signal & brake light did not work. Also, I had to go to 2 different locations for truck & auto transport. This should be compensated !

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

katrina H. 
Rating:
5.0

Customer did not leave a comment.

SHARONDA T. 
Rating:
5.0

Guys had to change straps on tow dolly. They made sure things where correct

AFLORN H. 
Rating:
5.0

Ashley helped us and was very professional and kind. She seemed to know her job well and was eager to assist us! Great experience.

MATTHEW C. 
Rating:
4.0

Even though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!

Harold W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melody b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seiarah B.  |  Overall Experience 
Rating:
1.0

They are very rude I rented the u haul for a week and they only put me down for 24 hous later add a week after calling numbers of time and it was not due back and I was hound and threatened to file a theft charge

Janet W. 
Rating:
5.0

Customer did not leave a comment.

ana R. 
Rating:
4.0

Customer did not leave a comment.

VERNON B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
2.0

Customer did not leave a comment.

CANDIS B. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

The floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!

Rachael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Make the process less cumbersome. I had to wait too long to get truck and return truck.

Dannette F. 
Rating:
4.0

I had an extremely good experience on my pick-up truck rental. This is the first time I have rented a p/u. The truck only had 1904 miles so was like new. Great experience.

RANDOLPH C. 
Rating:
5.0

Every time I use u guys service it always a great experience

Selestine C. 
Rating:
2.0

There were no accommodations for me. I couldn't make it up the stairs because I'm disabled

James C.  |  Online Move In 
Rating:
5.0

Outstanding customer service!!

Paul H. 
Rating:
3.0

Customer did not leave a comment.

Cheryl O. 
Rating:
5.0

Keshia was extremely professional and helpful

REGINALD E. 
Rating:
5.0

I was pleased with the entire experience. Would definitely recommend you to family and friends.

tammy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKENDRA M. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

LAKIESHA B. 
Rating:
5.0

Customer did not leave a comment.

ROSIE B. 
Rating:
4.0

The Hollywood location always does a great job. The issue I had was more to do with the online reservation. It was the WORST experience I have ever had. I selected another location in Shreveport, the Cubby Hole storage unit location. My receipt confirmed this location and I uploaded my driver's license. When I went to Cubby Hole, they told me to go to the Hollywood location (which is quite a bit further from my home). I went to Hollywood and tried to pick up the truck via my phone app and it didn't have my driver's license or anything. So I had to go inside and they took good care of me. But overall, very DISSAPPOINTED in the U-haul online system. It made for a terrible experience.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

marlo w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Very helpful and lots of storages

LEVAVBRIUS C.  |  Overall Experience 
Rating:
4.0

Windshield was extremely dirty, covered with bugs

Paul H. 
Rating:
1.0

Get new staff

Brittany W. 
Rating:
5.0

It would have been nice to have a/c in the truck. It was hot after moving stuff for hours and having to get on the interstate with the windows down was not that fun.

DUANE S. 
Rating:
2.0

Make sure employees verify everything before closing out ticket….I turned truck in around 15:00 young male told me my closing price was like almost 230ish IMPOSSIBLE!!! He also told me I had had the truck for 2 days charged me xtra for fuel and all. 16:30 would had made 24hrs of me having the truck as I was explaining to him but he continued to be nonchalant telling me I had the truck for 2 days plus fuel it pushed me off COMPLETELY never had a bad experience over at this one

KIARA J. 
Rating:
5.0

Customer did not leave a comment.

ann G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
2.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

George W. 
Rating:
5.0

The Air Condition didn't work , With the temp being in the 90 degree mark that was really bad. The brakes start squeaking on the truck also.

JENELL S. 
Rating:
5.0

great work 👏 👍 👌

Nathaniel D. 
Rating:
4.0

Keep doing what you is doing.

Billy R. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
1.0

Customer did not leave a comment.

Latasha W. 
Rating:
5.0

Customer did not leave a comment.

Vestria C.  |  Overall Experience 
Rating:
5.0

Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!

Paula C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiwandra H.  |  Online Move In 
Rating:
5.0

They’re are always friendly an very helpful

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamiah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marlo w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melvin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  First Impressions 
Rating:
4.0

Only thing I'm still really looking for is my refund was overcharged for $42and some change

Clara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericia F.  |  First Impressions 
Rating:
3.0

The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent

Tyesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  First Impressions 
Rating:
5.0

GM,just keep up the good work everybody have a wonderful bless day.😊👍✌

STEPHANIE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B W.  |  First Impressions 
Rating:
3.0

The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!

Erica H.  |  First Impressions 
Rating:
4.0

The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.

Valerie K.  |  Online Move In 
Rating:
4.0

No deposit is required at other locations why this location

BRENDA P.  |  First Impressions 
Rating:
5.0

Easy and pleasant experience.

Carmen A.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

janice h.  |  First Impressions 
Rating:
5.0

Great Customer Service.⭐️⭐️⭐️⭐️⭐️

patrick w.  |  First Impressions 
No reviews have been submitted for this location.

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