Customer did not leave a comment.NICOLE B.
Customer Reviews for U-Haul Moving & Storage at Hollywood
Shreveport, LA 71108
(W Of I-49)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was incredible. Especially James who assisted with adding the hitch to my vehicle. Comprehensive, kind, and gave good feedback. Will rent from here again.CHRISTOPHER L.
Provide what the original rental agreement requested. A 22 foot truck provided after 11:00 a.m. is NOT the 26 foot truck at 8:00 p.m. that was paid for on July 12. I ordered and PAID almost two weeks early to get the truck I wanted - not a smaller substitute hours later than requested.James E.
I booked online and site was busy when I picked up my trailer. All staff were on point and very professional. The lady that checked in my equipment was EXTREMELY friendly and professional. She was helpful and sociable even when dealing with my return outside in 90+ heat. I drove away with the lasting impression that true customer service today is not dead; it can be found when you least expect it.DONALD C.
Nothing! Friendly and quick.JAMES H.
Horrible wait time front counter had no help but the uhaul van was fineShareka M.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.VELMA C.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.Melvin J. | First Impressions
Customer did not leave a comment.Gregory H.
Accommodate their claims.Silas M.
I returned my rental on Sunday expecting someone to be there to receive it. The door was locked. When I called the number, I received the advice (after waiting 20 minutes on the phone) to just leave the key in the drop box, which I couldn't find. Finally someone showed up and just told me to leave the keys in the truck. Before you say it, I did try to check in on the computer. It wouldn't work.JAMES M.
Take the customer to the right destinationsDEANN D.
The people were nice, but a customer shouldn't be charged to have a u-haul employee unhitch your car from a transport. It should just be a service provided. I already had to pay to strap it when I picked up my transport. It's a rip off!!!CARMEN M.
Customer did not leave a comment.THOMAS S.
Everything was perfect, couldn't have been better.MAURY S.
Staff was friendly and helpful with everything!Brandy B. | First Impressions
Continue The Great Work ðŸ™‚BRIAN B.
Roaches was in the uhaul when picked up and no refund are a sorryJIMMY H.
Wonderful staff, front to back of house!KY M.
Nothing, the service was excellent very courteous. We were in and out in no time.MARY C.
Customer did not leave a comment.monique P.
Customer did not leave a comment.michael r. | First Impressions
Customer did not leave a comment.gary A.
Customer did not leave a comment.jameshia G.
Only thing I'm still really looking for is my refund was overcharged for $42and some changeClara B. | First Impressions
not suretravis C.
Everything was finePaul W.
Customer did not leave a comment.ANGELA B.
Everything was very easy and the employees were very polite.RICARDO S.
well, Becky is an all star, I already had a u box that i've had for 2 yrs, when i scheduled to get it delivered, they tried to send out a new box and tried to charge me another empty box, I had to call myself and get it corrected I would let Becky handle to intakes and delivery service arrangementsJoesph A.
The truck that i paid for to travel over 1000 miles was filthy and not safe. There were bugs so bad on the windshield that I could not see through it. I had to clean it myself. The power steering did not work, the brakes were unservicable, and the drivers seat was worn excessively. This truck should not have been sent across the country. Most people at the Shreveport office did not care about the condition...>They just wanted to get the rental moving on. UNACCECPTABLE.Sherrie P.
Customer did not leave a comment.WILLIAM S.
Tie light always onNakita T.
Customer did not leave a comment.Ericia F. | First Impressions
Customer did not leave a comment.Fletcher H.
Customer did not leave a comment.Shonda M. | Overall Experience
The ladies that came out to help were friendly. It was my first time renting a trailer. They made the return a breeze.Rachel B.
Customer did not leave a comment.Michael T. | Overall Experience
Customer did not leave a comment.RONNIE W.
Customer did not leave a comment.CHASITY B. | Overall Experience
Customer did not leave a comment.Marcus H.
Customer did not leave a comment.nora S.
Owner and crew were very nice and professional.Donald E.
They were friendly, well organized and took care of what I needed.MARIVIC B.
I don't have any complaintsKeisha H.
Customer did not leave a comment.Courtney W.
I had a flat on the trailer and it changed all the plans that I had for the trailer. I had to keep a trailer additional days to complete the job.Shannon G.
Customer did not leave a comment.Mason J.
To have non -smoking trucksSequria H.
Customer did not leave a comment.CURANDULAS P.
Arrived at 7, lines long. Didn't get rental til 7:55 I rented it for 4 hrs and still was expected to bring back by 11 which was 3 hrs.LIZZIE C.
Each check in took about 20 minutes for everyone, troublesome if there's a line of 5 people (which there was). I also wound up paying 10 extra for the odometer. One of the check engine lights was on, and I didn't know how to check the odometer, so I couldn't check see what the actual mileage was. It wound up up being recorded as XXXX80 instead of what it actually was as XXXX90. Minor inconvenience that I would have had them fix but seeing as how the wait was so long, I gave up.Ian M.
Make sure the gas hand work and truck needed oilCHRISTINA J.
Customer did not leave a comment.VIDA Y.
Customer did not leave a comment.Wayne T.
Add miles with truck per day,one flat feeROY H.
Customer did not leave a comment.MAUREEN T.
They were friendly and took care of what I needed.MARIVIC B.
I was charged an additional 26$ fuel fee even though I brought the truck back in with more gasoline than it had when I picked it up. In what Twilight Zone episode does this make sense? I will never use this location again will tell everyone I know to avoid it as well!!!Justice J.
Customer did not leave a comment.DELICIA T.
Customer did not leave a comment.JENNIFER V.
Took 1 hour to rent a trailer and it wasn't available and the truck fees per mile in town are too high for smaller vehiclesBryan V.
Customer did not leave a comment.HERMAN C.
Customer did not leave a comment.Jesus G.
Please keep your excellent customer service employees. They do a great job.Carolyn W.
Customer did not leave a comment.Immanuel M.
The check in system for after hours rarely works for me. In fact in over a dozen rentals I would say it has worked only once for me. I enter my information and the system indicates I have no rentals out.Benjamin I.
DID NOT LIKE ERIC MALONE at financial plaza property. Very unprofessional and xtraKIARA J.
This was a great experience! The uhaul representative suggested the pods and they were exactly what I needed. Becky delivered and picked up the pods. She was VERY helpful in deciding where to put them and was very courteous and on time delivering, picking up and redelivering the boxes. Becky made the whole experience even better!!!William Y.
Customer did not leave a comment.Don M.
Staff was very helpful and friendlyKimberlin C.
The team there seemed disgruntled, however, the cashier was helpful. The man that hooked up the car hauler did not do it properly. We later found that it was not secured on the hitch. Thankfully we hadn't loaded the vehicle yet. He was also very antsy and not very focused. The equipment has a few dings and dents but it was only cosmetic for the most part and we uploaded pictures of it prior to leaving UHaul.ZACHARY F.
Customer did not leave a comment.MICHAEL L.
Equipment was not clean and not well maintained. I reported to the sales associate to have the equipment repaired or taken out of service.James C.
Customer did not leave a comment.Thomas L.
Not a thing all was on pointMarlon M.
When someone come on the property people need to ask why are you here today and point them in the right direction. So you want be in the wrong line for nothing.LAMAR J.
Should consider getting larger trailer also trailer with winchesVon T.
About the equipment being clean and well maintainedâ€¦it was about as clean as usual. I've never rented a â€œcleanâ€ uhaul. They're always acceptable and get the job done, but clean? That's pretty vague. Maybe give me another option, like on a scale of 1-10, not just a yes or no.Dolly M.
Customer service was greatTammy C.
Customer did not leave a comment.SHELIA G.
Where the pickup location was great, this was the worst U-Haul experience we have ever had. First, where the trailer does say it's not water proof, but water resistant, the front of the trailer leaked water and boxes were extremely wet. There wasn't water by the back door, but the front leak a lot. My truck lid says the same thing but I had like 3 drops of water. Totally not expected. Second, and more importantly, you changed my drop off location. When I made the order, you accepted a location basically where I moved in Northern Idaho. Once I was on the road, your representative called and informed me I had to take the trailer to a different location in the state of Washington. I had to drive 60 miles past numerous U-Haul places that I was not allowed to drop it off at and if I did, I would get charged an improper drop off fee. Where I realize it helps your business to position equipment to fit your needs, forcing me to drive 60 miles to drop it off after you agreed to my requested drop off location is completely unacceptable. The principles the U-Haul were founded on are no longer present and I would recommend U-Haul only in a crisis and as a last resort. I used to think U-Haul was a great company, but unfortunately they are no longer that and quiet frankly needs a complete change in leadership.Leonard M.
Customer did not leave a comment.HERMAN R.
Could never get anyone to answer. Called for over a week with no response... I also left emails with no response back. Rented uhaul to weeks ago and my money is still being withheldDELYNDRA K.
Great customer service and easy return policy.Tyesha W.
Customer did not leave a comment.Willishanell C.
Customer did not leave a comment.Susan H.
Enjoyed the staff there, will do business with therm again if neededMATTHEW H.
Customer did not leave a comment.DORIS M.
Customer did not leave a comment.Carly K.
No light in our unit and it had a smell of smoke. Otherwise everything was good!Robin M. | First Impressions
It would be nice to make sure that the cashier is not on a personal call while trying to complete a customers order. It would have been nice if she maybe would have told the person on the other end of her personal cell phone to hold on or call back while she attendant to the customer standing in front of her. I'm not sure if the young lady at the next register was a manager or not but I'm hoping she was not because she did not correct her disrespect to the customer.TENESHIA J.
The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spentTyesha H. | First Impressions
Customer did not leave a comment.Warren W.
Customer did not leave a comment.Sylvia B.
I was charged over 400.00 onto my card close to 450.00 because the personnel did not check in the truck correctly. I have gotten only 250.00 of that back at this time, and this is the second time that I have used this location, and the same thing happened with extra charges then.JAMES W.
The trailer came off while driving on the interstate at 0245 AM. Sparks were flying everywhere. It eas truly terrifying. Uhaul personnel did not attacked the hitch properly. The Uhaul personnel put the wrong size ball on the hitch/trailer. The Uhaul tightened The screw or bolt with His HANDS. I repeatedly asked him if he needed to get a tool to tighten the screw on the ball and he said â€œNo what if you need to unhook the hitch and you don't have any toolsâ€ I can't believe Uhaul is still in business. My Famil and I could have lost our lives had there been diesels or any other vehicles around us. Uhaul road side service could not help as it was too early in the morning and I had to purchase another ball despite purchasing one recommended by UHAUL personnel when I picked up the trailer from Uhaul I turned Uhaul trailer in on 01 June 2021 at 415 PM on Lorton, VA. I never received a receipt stating that it had been returned. I had to call U-Haul at 9 o'clock on June 2 to inquire about getting a receipt. The personnel I had to go outside to check to see if I had a really return the trailer. She apologize for the mail personnel that did not check the trailer and when it as turned in. Overall, this was the WORST experience ever. My Family and I are still in shock. Uhaul needs to train their personnel on how to pick the appropriate ball for trailers, how to hook trailers up properly with a tool and not their hand. Just an UNBELIEVABLE experience.SHAREKAME OSHASE G.
Customer did not leave a comment.VELMA C.
Customer did not leave a comment.Tracy C. | First Impressions
Customer did not leave a comment.KIRSTEN H. | First Impressions
The manager and personnel were very friendly and helpful.GRANTHAM F.
The representative that I rented the truck from made a 100 mile mileage mistake on my contract after being told by myself and Traffic. Caused me issues at turn in. Did not come out to the truck, there was no dolly in truck and again caused check in issues do to there not being any cell phone signal at the Hollywood location. I was not able to do my check in!!! Pre trip. I do not move much so it caused a lot of confusion.JAMES M.
The crew came out ready to go as they disconnected the cargo hauler from my truck. They were at it and done before I realized it. I never needed to get out of my truck! Great experience!MARILYN J.
They gave us the wrong truck beside that it was good servicesNAKITA T.
Very nice people to deal with.BRENDA L.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.SHAMIEKA R.
Customer did not leave a comment.JODY B.
Customer did not leave a comment.SHAUNTRICE M.
Everything went real good very happyDavid H.
Customer did not leave a comment.Angela M. | Overall Experience
Customer did not leave a comment.courtney b. | Overall Experience
Customer did not leave a comment.Jambrea R. | First Impressions
Customer did not leave a comment.jody b. | Overall Experience
Customer did not leave a comment.robert M. | Overall Experience
The store facility for RV , boats are too dark and dangerous. Couldn’t see myself parking my food truck there. The ladies at front desk are absolutely wonderfulKathy W. | Overall Experience
Thank you very muchPRISILLA P. | Overall Experience
I love the courtesy service and smile alwaysWanda T. | First Impressions
Customer did not leave a comment.Beverly R. | Overall Experience
Customer did not leave a comment.Nancy J. | Overall Experience
Rates are too high for service provided.Vondershell T. | Overall Experience
Let me begin by saying that Courtney Miles was very nice and she tried to help with the AC not working on the truck. I have been trying with many phone calls, and I still haven’t been able to speak to anyone about getting some credit due to the AC not working on the rented truck. Please contact me at 337-230 2628 to discuss.Paul S. | First Impressions
Customer did not leave a comment.claudette t. | Overall Experience
The garage door is the only complaint I have it worked very poorly and sometimes it didn’t work at allJames R. | Overall Experience
I was expecting a more modern private space unit.Comisha G. | Overall Experience
GM,just keep up the good work everybody have a wonderful bless day.😊👍✌STEPHANIE E. | First Impressions
Customer did not leave a comment.Patricia W. | First Impressions
Customer did not leave a comment.april W. | First Impressions
Customer did not leave a comment.latonya e. | Overall Experience
Customer did not leave a comment.William B W. | First Impressions
Everything was goodBrenda E. | Overall Experience
Customer did not leave a comment.Lashethia B. | First Impressions
Customer did not leave a comment.Tristan P. | Overall Experience
I feel like my notification that I had moved out of my unit was not indicated on the storage records and trying to take out an addition fee after the unit was closed a month earlier is poor documentations and my bank charged me fees for your facility making an attempt to charge for an extra month when the unit was properly closed and notifications given to the front office staff.minnie s. | Overall Experience
Customer did not leave a comment.Margaret W. | Overall Experience
The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!Erica H. | First Impressions
Customer did not leave a comment.latoya w. | Overall Experience
Customer did not leave a comment.cheyenne p. | Overall Experience
Staff was friendly. Thank you. My only complaint are the steps in the controlled climate units. Lol. Trying to get your things to the unit with those steps, whew chile🙃🥴, but overall I am pleased💛.LaQuinda J. | First Impressions
The person who help us , he was really nice and helpfull.Amalia M. | First Impressions
The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.Valerie K. | Online Move In
So far so good. I recommend elevators but hey. A little exercise dont hurt nobody.Priscilla D. | Overall Experience
You should validate email addresses of customers so people don't get spammed when they use false email addressesLarry D. | Overall Experience
Society needs more customer service that Paige at the store gave to us. I rate her as a 10 star she will go above and beyond to assist her guest. I can say even with moving she made my experience with renting the truck and storage less stressful.LASHUNDA W. | Overall Experience
Nice friendly professional peoplejacqueline b. | Overall Experience
Customer did not leave a comment.emtisha T. | Overall Experience
Customer did not leave a comment.Dana F. | First Impressions
Management is excellent. Very kind, & caring!!Alexis F. | First Impressions
Thanks a bunchAngela S. | First Impressions
I will highly recommend Uhaul.Phyllis C. | Overall Experience
Really nice guy at the desk...very professional very helpfuljacqueline b. | First Impressions
No deposit is required at other locations why this locationBRENDA P. | First Impressions
Customer did not leave a comment.ARLISHA B. | First Impressions
Customer did not leave a comment.Lashawn H. | Overall Experience
Customer did not leave a comment.Chiquita S. | Overall Experience
Customer did not leave a comment.Shiela H. | Overall Experience
Very secure, clean, and easily accessibleAndrew D. | Overall Experience
Thank you all for warm welcome always. Specials thanks to Paige for going far a beyond her duty while I was ill.lashon a. | Overall Experience
Customer did not leave a comment.Lorraine B. | Overall Experience
I signed up for access and then the keycard I was provided did not work, supposedly it was a known issue and he said it would work later and when I came back next time to try.Aaron B. | First Impressions
Customer did not leave a comment.omerror d. | Overall Experience
Thanks.Andrea J. | Overall Experience
N/ABRANDON G. | Overall Experience
I had a great experienceJoshua W. | First Impressions
Have used a lot of storage places over my 72 years, U-Haul Hollywood in Shreveport Louisiana was hands down the best and most convenient one I have ever experienced.Lou S. | Overall Experience
Easy and pleasant experience.Carmen A. | First Impressions
I've had my belongings ruined twice. The 1st time my sofa was covered in mold. I reported it but NEVER got a response. The final time pictures was taken but I have to pay $100.00. Why pay insurance?SHAREKA K. | Overall Experience
I will not go anywhere else if I need to store my things.Jamie S. | Overall Experience
Very friendly and helpful staffjanice h. | First Impressions
Great!Harold C. | Overall Experience
Everything in the facility was nicely maintained, although the restroom in the climate control storage section was out of paper towels & toilet paper for 4-5 days continously.Donald C. | Overall Experience
The lady at the front desk with the rotten teeth was very RUDE!! And she was the assistant manager !!!!RYAN A. | Overall Experience
The storage did not have the light but for the most part, everything was great. The employees were very helpful and will to help at any moment. I always like coming to this facility.lisa B. | Overall Experience
Great Customer Service.⭐️⭐️⭐️⭐️⭐️patrick w. | First Impressions
Lack of quality service and customer service.omerror d. | First Impressions
The staff is rude and not willing to help with your concerns. The storages are falling apart. Pest problems in climate controlled storages.Kiana K. | Overall Experience
XoxoWillie D. | Overall Experience
Y'all were very nice and helpful. Thank you for your time and help .Lou S. | First Impressions
My overall experience was great, other than y’all didn’t accept payments from liquid accounts.taiyiba h. | Overall Experience
Thankslashon a. | First Impressions
We had an awesome experience.emtisha T. | First Impressions
Great staff that showed superior cx services, gave very knowlegable advice and made sure my move into the storage unit went welljerry l. | First Impressions
Great service, always been a long time customer.zaneta w. | First Impressions
U all where wonderful costumer service!!!jennica g. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!