It was a very poor customer setvice at the Hollywood Avenue Storr locayion 9/13/25 at around 8:30 a.m. The worket they showed no concern. Shahad very poor customer service. I was double charge at yhis location.
SHAUNDA HCustomer Reviews for U-Haul Moving & Storage at Hollywood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was confusing because after being told by Richard at the Hollywood location that I would be compensated for any gas over the initial limit and only to find out that it's not true. We'll hopefully someone else don't receive false customer service.
TANGELA EGreat experience! We were moving out of state and needed storage until our house was purchased and this was a perfect solution.
Jon WScammer for sure!!!!
Sharon MMs Kesha was nice and has great customer service
Paula E | Overall ExperienceI wasn’t offer any help even tho it was three pepper so I ask him about help and he said he works outside. Do I said inside outside you with here and can help then he said he helps who wants and f___ this and walked out. Manger was sitting right there and then when o asked the manager his name she just looked at me eyes glossed over and said nothing. Y’all need to work on customer service skills
ANNA W | First ImpressionsEveryone were professional and inviting. Best feeling.
TATYANA Gthank you for making my move an excellent experience
JONATHAN Fthe young lady preparing the paperwork did not fill out the information correctly. She put down 20,000 miles which was totally incorrect. She was not interested in helping.
ZACHARY CVery nice people at the location both sides rental and return as well as storage thanks
edwin b | Overall Experiencedrivers mirror allen screw was loose. had to get allen key to tighten it to keep it from rotating constantly. Any bump on the road and it would move. otherwise everything else was fine.
MICAH CI dropped off late because of the mishap I had earlier at a U-Haul location
Chessie LIt would have been helpful to be able to reschedule pick up on the app instead of having to call during business hours.
Andrea YI can't think of anything overall the Location is very good & convenient to access of Hollywood Av, also the Staff was very Polite / Kind & certainly won't hesitate to go there again for Hauling / Rental needs. Elvin,
Elvin SAFTER I PAYED AND ACCESSED MY UNIFS MY MERCHANDISE WAS MISSING FROM UNITS
Andrea A | Overall ExperienceThe containers were delivered to my deceased mother's house. They were delivered days late and were picked up days late. Very frustrating when I am in Florida am selling her house and the containers are in the middle of the driveway and hindering access to the dumpster and house. No one ever called me from this location. When the containers were finally being delivered, it was 5:30 2 days later and I tried to track them on the map. It stopped tracking the truck before they arrived at the house.
ANNE SI really appreciate Holly she was so sweet and always have a smile on her face an helpful
SHELIA H | First ImpressionsOwner friendly and helpful at desk.
JOHN Z | First ImpressionsFor the most part, our move from Montana to Texas was a positive experience. My only complaint was that the delivery time exceeded the timeframe they provided.
david hCustomer service is horrible. Nobody help with loading my trailer up or unloading. Place needs to get shut down. rude manager.
ARAYA PAt the time Walker had a problem finding storage area so I was told I had to get another area at a certain price that was not true
deirdre r | Overall ExperienceAll of my furniture was covered in mold and the former manager was stealing money.
corey y | Overall ExperienceTHE TRUCK COULD HAVE BEEN PULLED AROUND THE FRONT FOR ME, INSTEAD OF HAVING TO ROAM THE YARD TO FIND THE TRUCK NUMBER ON THE KEY.
WILLIAM CWhen I went to rent the vehicle online, it said that size was not available, but there was a ton of them in the lot. I'm glad I ignored the message that it wasn't available.
Lance RThe unit I rented was dirty and smell like an outdoor toilet. Was told they would get it clean and get back to me. Otherwise, facility was maintained and clean. Until I see results I will hold on the recommendation
Cherie F | First Impressionsthe lady i spoke with was extremely helpful
Katie PI think y'all did well!
ANDRAE PThank you!
Adrienne C | Overall ExperienceThe only thing that was wrong was that the linen on the doors kept coming down
PAULA PMove in & move out was very convenient
Kahlafa C | Overall ExperienceContinue being professional and courteous.😁
PAUL MAll Good
KEVIN LThe employee was very helpful, she explained everything in detail. I really appreciated her understanding.
Virginia C | First ImpressionsFriendly staff, very helpful in explaining how to load vehicle and covered the safety things that I needed to be aware of.
STACY Norginally reserved equipment at a different location on barksdale, it wasnt until I arrived at this location and tried mobile sign in that I had to go inside to find out they did not have the equipment there. The gentleman was very polite and called another store and had us go to another location to pick up equipment. Overall I was satisfied, could of been better if Uhaul would of just informed me to pick up from location where equipment was at instead of finding out at pick up time I had to go elsewhere. Lady at the store on Hollywood was very nice and got us in and out quickly.
MEGAN EI was upset on yesterday I had to go to the office 4 times because each storage unit they gave me was full of furniture and I was tired from from already loading my things on the truck. Recommend they check units before giving them out
TONIKA JI do rentals at UHaul on Hollywood fairly often. They do a great job. In and out, good moving supplies.
CHRISTIAN BThey were very nice and helpful.
KRISTA FOnce again I thank you all for the help ❣️ Warren I would like to thank you once again 💯👍🏽 Great Service's!!
Pamela M | Overall ExperienceUhaul always does a great job with their customer service. They had great storage prices compared to other storages. I'd also like to thank Ms. Kesha and Ms. Jockesha for great service over on Hollywood location.
cortez w | Overall ExperienceThanks So Much For Mrs. Kesha At U haul On Hollywood, Shreveport La 💜💜💜💜A True Blessing
Lakindiria S | Overall ExperienceMy thing was damaged
LASHONDA M | Overall Experiencei did'nt see w here any improvement was needed in the area i was in ... customer service was great.
WILBERT LRent truck longer
JURON MSold one of my storages
KIFFINEY C | Overall ExperienceAll good!!!
JAMES WI always come here never disappoint love this location
tenesha a | First ImpressionsThe staff was awesome! They went above and beyond and helped me get my trailer and Box. Thank you!!!
Bradley AGreat people good service equipment was in good working order. Staff was very friendly and willing to help
JIMMY JThe ac barley worked in the uhaul we had. It worked for 15 to 30cmin then barely put out any air after that. It was a long miserable ride. Waited an hr for the uhaul to even get there past our reservation time.
CRYSTAL PChecked in . No Roaches Checked out Roaches Galore Had to pay $60 to get my home sprayed . Ugggggggh Yall need to keep a Pest Control on Speed Dial
Ruth H | Overall ExperienceThank you
NATACHA H | Overall ExperienceTruck is always dirty builded up of dirt
LATOYA FThank you so muchh!!
VIRGINIA M | First ImpressionsI was contacted by U-Haul that we would have to return the trailer to a different location than specified in our rental contract. The new destination was another 35 miles round trip out of my way via TX-49 toll road. Travel time, fuel and tolls all on my dime! I would like to understand why the customer is required to manage logistics for U-Haul. Shouldn't U-Haul be paying me for this service?
JAY BShe was great
kathy m | First ImpressionsAgents were available to disconnect the car in tow trailer
PAMELA CPossibly transport your customer to the vehicle if you are one of the larger sites.
ANGELA MThe truck was clean and ran fine but the air conditioning only works about 50% of the time. I have driven a lot of these trucks and this particular truck needs shocks in a bad way. It was like riding in a covered wagon across the prairie.
JAMES EGreat worker nice
ROBERT B | First ImpressionsNothing is needed ! The customer service is great !
Dorothy RI wood most definitely rent again.
Freddie L | Overall ExperienceI found that the rental lockers are very reasonable and convenient, you will be my first choice…
CHARLES W | First ImpressionsGreat
Ladonna D | First ImpressionsDesign box so it's easier to open and close. Had to try multiple times to try to close it because the alignment of the wood was off for closing the door. Had trouble opening and closing box at final drop-off location for removing packed boxes.
Shameika JGreat people. Always helping and always there
Steve M | Overall ExperienceVan appeared to be brand new, very clean and in great condition. The entire facility was clean, neat and organized, and well-stocked with any size boxes, equipment, or extras one might need to move. The van was ready when I arrived, and there was no hassle with the check-out or check-in procedure. Unforeseen circumstances forced me to need to keep the van beyond the original return time. It was easy to extend the rental by phone, and clerks were very courteous and easy to work with. I would definitely rent here again!!
ROBIN MKesha was incredibly helpful and kind.
ROBERT CI reserved a u box for Saturday May 2 only to find out the associate reserved a storage unit on second floor when I clearly stated I didn’t want to be upstairs. It was clear and understood that I wanted a ubox and she specifically told me I didn’t have to have the round disc lock for ubox. In turn, I purchased a regular lock and key only to have to purchase the round disc because of YOU ALL S MISTAKE
Shatney G | First ImpressionsI’ve been an U-Haul Customer for many year's but have to redirect my budget do to the Chaotic mishap’s some of Americans are enduring.I would’ve still been a customer and I would most definitely recommend you to my family and friends because my storage was always protected from 🐜 🐛 🐞, criminal actions, etc. The staff was always professional when I visited the office. It has easy access , great parking space , clean restroom and facilities. And I thank you for your services to me and others because all my belongings were the same as it was when I stored them.
KATHY R | Overall ExperienceKeep do what you doing good service
BRIAN SEverything is excellent.
SUSAN HDestiny, is wonderful in customer service and customer care. She's going to be a great manager if that is her goal. Thank You!!
Ennis W | First ImpressionsI feel my float will be safely stored
Angela C | First ImpressionsGreat job. Keep up the good work.
Lestestia E | First ImpressionsYou're very good at information and how she handle it
R f | Overall ExperienceGreat storage experience! Staff is very helpful & professional.
Norma O | Overall ExperienceGood customer service 👍🏾
INEZ W | Overall ExperienceThey need more help
deirdre r | First ImpressionsI would highly recommend Hollywood U-Haul to family and friends. The staff was very professional and friendly.
LISA H | Overall ExperienceThank you guys for your business with me I appreciate a lot!!! Mary Christmas And Happy New Year 🎆🎈🎊
PATRICIA S | Overall ExperienceJokesha and staff was nice and professional and I would use and recommend Mansfield location. With that being said they deserve a raise 😉
marcus t | Overall ExperienceThe manager is wonderful to work with, she helped me with my payment when I got behind and made it easier to catch up. My belongings were never messed with and I have never had a better experience at any other storage facility! No rats, clean, and super amazing staff!!!! Give the manager here a raise!!!!
nina l | Overall ExperienceGreat service,Thanks
Sonisha M | Overall ExperienceVery inconvenient not having an elevator to get storage contents up the stairs
Shelley H | Overall ExperienceI was very happy with the results and service that was provided by your team
Selestine C | First ImpressionsPlease get a elevator for the top floor
BRIANCA H | First ImpressionsI still have my stuff there in storage
Linda F | Overall ExperienceGreat price and friendly, helpful staff. Will definitely use again in the future.
Brandon B | Overall ExperienceThanks!!!
Ruth C | Overall ExperienceFriendly and very helpful staff will go over and beyond to satisfy the customer service needs.
neera b | First ImpressionsGreat experience
Sherry G | First ImpressionsVery uninviting to new customers, not enthusiastic to greet, not apt to explaining procedures- processes or assisting in new client setup. This team and location failed to adequately serve the client. From start to finish this was very difficult and frustrating as a client and consumer. There seems to be no consistency or accountability at this location and what is the most concerning is I was confronted with the Owner in green and she in fact did less and less emphatic to assist than her peers.
Keenan M | Online Move InThe only thing that I didn't agree with was the misquote.
alvin b | First ImpressionsVery convenient due to circumstance's in Shreveport at this time
Keith M | Overall ExperienceWishe access was 24hors for the ppl who are doing a one way case we gt back from trip like I did can still put items in storage
Reshima W | First ImpressionsI haven't received my deposit back yet.
Adricka M | First ImpressionsKeep up the good work
Jamie H | First ImpressionsVery friendly and fast service
Jaylon B | First ImpressionsThe office employee was very helpful and friendly I love everything about their service . the lady’s tht cleaned the facility was very rude n unprofessional
Linsey H | Overall ExperienceThanks for having me and my family
Latonya J | First ImpressionsOther staff was very friendly and helpful, but the lady behind computer was very rude and short.
Christopher K | First ImpressionsN/A
DEBRA A | First ImpressionsThe people who serviced me made my trip wonderful. Thats why it is above-average. It was the two guys and I think Holly was her name, and Ecclesia when I returned it. Great team.
Nicole N | First ImpressionsMiss Jackson was very helpful and sweet.Thanks
Ajata W | First ImpressionsNo comments
Ayanna S | First ImpressionsHolly is super great I give her 10 stars
Kimbra B | Overall ExperienceWhen it was time to access my storage unit the lock was on it and it was no way I could get in to unload my things
Courtney L | Online Move InStaff was very friendly and nice and help when we needed it thank you all.Jeromey
jeromey p | First ImpressionsGood
Patricia B | First ImpressionsMy storage had a leak and roaches but other than that it was good.
Alexandria H | Overall ExperienceThey where helpful
Angela R | Overall ExperienceThe storage they gave me.had a lock in it when I came that night. Come to find out. It was someone else storage. But I called the next morning. They gave me another one. With no problems.
Lisa R | First ImpressionsI ordered a 10×15 unit street level and climate controlled but when I came to get the key card, it was upstairs and I am on disability and don't do stairs very well. It took a while but yall were able to accommodate my needs... thank you!
Kelly T | First ImpressionsI liked when you had twenty four hours excess. Thank you!
Moses N | Overall ExperienceThe staff was very helpful and kind. I appreciate everything you have helped me accomplish!!!
Marie W | Overall ExperienceVery friendly staff, needs air conditioning in the building where the units are.
Elaine D | First ImpressionsStaff is rude and unprofessional
La C | Overall ExperienceHad to redo my rental over 6 times after doing it a month early just horrible customer service seriously
Chasity H | Overall ExperienceEverything went well, thanks!
Crystal M | First ImpressionsThey was nice showed me and told me everything i needed to know thanks
donald w | First ImpressionsWell had a lits of problem with the storage trying to get in there each tym i went to get in.
rita s | First ImpressionsGreat people great personnel would recommend G the staff was very assistant when needed and your staff knows their job very well. Thank you for the service you provided. James C Brown , CEO, VBA Media One
James B | Overall ExperienceThe agent was very courtesy and friendly. Thank you
Moses N | First ImpressionsGREAT!
Craig L | Overall ExperienceUhaul has been taking money from my account and non of the reps have solved this problem nor issued a refund.
VERONICA T | Overall ExperienceI didn’t need a unit I canceled it same day on 6/1/23 waiting on my full refund $125.16
tina p | Overall ExperienceStaff is very rude and not very helpful
ariel a | Overall ExperienceThe young lady that was at the Hollywood location was awesome.
Demetrich W | First ImpressionsThe staff at this store is rude and not pleasant.
Sydney G | Overall ExperienceThere were roaches in the storage units and wire cages so everyone can see your stuff
Nicole T | Overall ExperienceIt should be twenty four hours assess..
Moses N | Overall ExperienceI don't like the 10pm stop time too enter the storage facility!
Angela C | Online Move InGood facility.
AKEEN Y | Overall ExperienceStill waiting on my prorated refund because it’s been over a week now since I checked out the unit.
KAHLAFA C | Overall ExperienceThe staff are rude and not helpful I lost all of my belongings because a staff lied to me.I would never use or refer u-haul again in life.
DEMARCUS W | Overall ExperienceKeep up the good work
Tytianna S | Overall ExperienceLove the staff and location!!!!
Marie W | First ImpressionsN/A
James V | First ImpressionsMy storage area wasn’t cleared. Some one was park partly in my area .
Moses N | First ImpressionsKeep up the Great customer service. U haul will always be the only storage company I will use. Thanks you guys🥰
APRIL M | First ImpressionsThe Light In the Stories Was Not Lite At all COULD NOT SEE ANYTHING HAD TO WORK CELLPHONES LIGHT'S.
Deborah G | Overall ExperienceGreat place...
Selina C | First ImpressionsYour staff was very knowledgeable and experienced. Thank you for what you do. I was in a bind and needed storage!!!!!
robert s | First ImpressionsI'm very disappointed. I was moving my things to storage and we were locked out. Leaving my storage open and part of my items were on carts in the facility. I'm heading back now to finish unloading and return truck. I called General Manager to explain what happened and she offered mo solution and hung up in my face.
Tanyameka M | First ImpressionsOutstanding customer service
kenya S | First ImpressionsI enjoyed my stay at u haul & I will be using you all again in the future, thank y'all so much.
Cejarrad D | Overall ExperienceThe staff there are great and we're always ready to help and we're very friendly. Thanks for the last 3 years.
Jimmie W | Overall ExperienceExceptional Service
Pat V | First ImpressionsNeed To add letting to units solar powered to save on cost. Too help load on or outs a t night at The hollywood Location in shreveport.
Kevin R | Overall ExperienceNice service
Blake L | Overall ExperienceThe unit that was assigned to me was in disrepair . The door track was so damaged that the lock latch hardly functioned. A U-Haul employee had to literally beat the latch to close so that I could lock the unit.
Michael V | Overall ExperienceYes I purchased a storage on 11/13/2022 once I opened the storage there wer items left in there I told them about it an they apologized an that they didn't know I told the mgr.in the future they should make sure there cleaned out before they give card I think I should have got my price lowered are got a 2 weeks free please contact me me 3189908988 Tonia WTkins
Tonia W | First ImpressionsVery pleased and happy with my stay 😊.
JANICE H | Overall ExperienceMs.Jameisha is awesome, I shared with her a situation I am being challenging with and Thk God she for her compassion, understanding and friendly help.Thk God for her.
Lorraine B | First ImpressionsI didn't even use the storage. I paid for it and not even an hour later tried to get a refund because my husband had already gotten 1. So I have a storage that I don't even need
AQUANESHA R | First ImpressionsThanks to Ms.Jokeska Jackson!!!!!! I never had a bad experience!!!!!! You guys are awesome!!!! And I also would like to Thank Mrs.Paige Robinson as well on my move in 7years ago!!!!! She's a very outgoing,understanding person as well!!!!!! Thanks to My U-Haul Employees!!!!!!
SHANDRIKA R | First ImpressionsSome employees have bad attitude's don't know how to talk to customers including the superior
elizabeth s | Overall ExperienceEverything was well maintained, clean and convenient. Thank you!
FEBRINE T | Overall ExperienceCould get credits
Katrina W | First Impressionsmrs jackson was wonderful!
Nokiecia S | First ImpressionsThe manager Kesha Jackson was so sweet very helpful and very nice!
Tremeka J | Overall ExperienceInformative and quick
STACY L | First ImpressionsThank you for a great visit 😌
RANDY G | Overall ExperienceThanks
Suzanne B | First ImpressionsMy unit was nasty, there was trash everywhere. But Jokesha was excellent!!
Akia F | First ImpressionsThere were discrepancies between uhaul locations. It took 2 hrs to fix. I was just there to pick up packing supplies:(
Marshina A | First ImpressionsI dont understand the fact you can't view the storage unit until after you pay for it to see if that's the size you need, I actually paid 169 for a big storage unit and I don't it
Tonika J | First ImpressionsEveryone was Nice
joseph h | Overall ExperienceThe store manager was very rude and unprofessional as well as the staff at this location. I had my kids with me and as we was trying to return our truck we seen staff members smoking weed out in the open bu the return center, loud vulgar music was playing, my kids heard all the inappropriate music an smelled the weed smoke. I was very upset. When i returned my truck that was sitting on the lot all day because we was waiting on our movers. We was charged a extra 58.00 dollars because the truck was not unloaded. No other customers had that truck reserved so to get charged a extra day was very unreasonable. We were talked to by the staff and the store manger in a very unprofessional manner. I will never spend money at this company again.
Tiffany S | First ImpressionsI would like 24/7 access to the facility
KAHLAFA C | First ImpressionsThanks should make options easier for people moving and living out of state as far as vacating the unit as most times people hire movers.
Ariel M | Overall ExperienceWe should not have to buy a certain type of lock
Kenneth W | First ImpressionsTop notch service with a no-hassle application process. Thanks Paige for your assistance
Danny P | Overall ExperienceThe staff was very helpful and professional.
Juanita m | First ImpressionsHad a good experience
Tony B | First ImpressionsThe facility smelled like a sewer, and the lock mechanism was misaligned to the point that the lock I was suckered into purchasing couldn't have possibly latched ...
DeWayne B | Overall ExperienceStorage area smelled like a sewer, lock I was suckered into purchasing could not have possibly fit hole due to obvious offsets ...
DeWayne B | First ImpressionsGreat staff . Ms. Jokesha Jackson and her staff were pleasant and helpful. Great crew .
RODERICK H | First ImpressionsThank you so much for helping me I would go no where else there was so nice every boby was so helpful Thank yalls s so much much love for yalls
mary h | Overall ExperienceHad a amazing storage Kesha is an amazing Supervisor great job she always made sure I was satisfied thanks kesha
lisa h | Overall ExperienceLove the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!
Paige R | Overall ExperienceEven though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!
Harold W | Overall ExperienceThe floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!
Rachael G | Overall ExperienceThere were no accommodations for me. I couldn't make it up the stairs because I'm disabled
James C | Online Move InI was pleased with the entire experience. Would definitely recommend you to family and friends.
tammy p | First ImpressionsVery helpful and lots of storages
LEVAVBRIUS C | Overall ExperienceAlways recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!
Paula C | First ImpressionsThey’re are always friendly an very helpful
Angela H | First ImpressionsGot it and never used
Natasha F | Overall ExperienceStaff was friendly and helpful with everything!
Brandy B | First ImpressionsOnly thing I'm still really looking for is my refund was overcharged for $42and some change
Clara B | First ImpressionsNo light in our unit and it had a smell of smoke. Otherwise everything was good!
Robin M | First ImpressionsThe staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent
Tyesha H | First ImpressionsThe store facility for RV , boats are too dark and dangerous. Couldn’t see myself parking my food truck there. The ladies at front desk are absolutely wonderful
Kathy W | Overall ExperienceThank you very much
PRISILLA P | Overall ExperienceI love the courtesy service and smile always
Wanda T | First ImpressionsRates are too high for service provided.
Vondershell T | Overall ExperienceLet me begin by saying that Courtney Miles was very nice and she tried to help with the AC not working on the truck. I have been trying with many phone calls, and I still haven’t been able to speak to anyone about getting some credit due to the AC not working on the rented truck. Please contact me at 337-230 2628 to discuss.
Paul S | First ImpressionsThe garage door is the only complaint I have it worked very poorly and sometimes it didn’t work at all
James R | Overall ExperienceI was expecting a more modern private space unit.
Comisha G | Overall ExperienceGM,just keep up the good work everybody have a wonderful bless day.😊👍✌
STEPHANIE E | First ImpressionsEverything was good
Brenda E | Overall ExperienceI feel like my notification that I had moved out of my unit was not indicated on the storage records and trying to take out an addition fee after the unit was closed a month earlier is poor documentations and my bank charged me fees for your facility making an attempt to charge for an extra month when the unit was properly closed and notifications given to the front office staff.
minnie s | Overall ExperienceThe after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!
Erica H | First ImpressionsStaff was friendly. Thank you. My only complaint are the steps in the controlled climate units. Lol. Trying to get your things to the unit with those steps, whew chile🙃🥴, but overall I am pleased💛.
LaQuinda J | First ImpressionsThe person who help us , he was really nice and helpfull.
Amalia M | First ImpressionsThe alarms went off when we put in our code but it opened the door.. That was weird and a little scary.
Valerie K | Online Move InSo far so good. I recommend elevators but hey. A little exercise dont hurt nobody.
Priscilla D | Overall ExperienceYou should validate email addresses of customers so people don't get spammed when they use false email addresses
Larry D | Overall ExperienceSociety needs more customer service that Paige at the store gave to us. I rate her as a 10 star she will go above and beyond to assist her guest. I can say even with moving she made my experience with renting the truck and storage less stressful.
LASHUNDA W | Overall ExperienceNice friendly professional people
jacqueline b | Overall ExperienceManagement is excellent. Very kind, & caring!!
Alexis F | First ImpressionsThanks a bunch
Angela S | First ImpressionsI will highly recommend Uhaul.
Phyllis C | Overall ExperienceReally nice guy at the desk...very professional very helpful
jacqueline b | First ImpressionsNo deposit is required at other locations why this location
BRENDA P | First ImpressionsVery secure, clean, and easily accessible
Andrew D | Overall ExperienceThank you all for warm welcome always. Specials thanks to Paige for going far a beyond her duty while I was ill.
lashon a | Overall ExperienceI signed up for access and then the keycard I was provided did not work, supposedly it was a known issue and he said it would work later and when I came back next time to try.
Aaron B | First ImpressionsThanks.
Andrea J | Overall ExperienceN/A
BRANDON G | Overall ExperienceI had a great experience
Joshua W | First ImpressionsHave used a lot of storage places over my 72 years, U-Haul Hollywood in Shreveport Louisiana was hands down the best and most convenient one I have ever experienced.
Lou S | Overall ExperienceEasy and pleasant experience.
Carmen A | First ImpressionsI've had my belongings ruined twice. The 1st time my sofa was covered in mold. I reported it but NEVER got a response. The final time pictures was taken but I have to pay $100.00. Why pay insurance?
SHAREKA K | Overall ExperienceI will not go anywhere else if I need to store my things.
Jamie S | Overall ExperienceVery friendly and helpful staff
janice h | First ImpressionsGreat!
HAROLD C | Overall ExperienceEverything in the facility was nicely maintained, although the restroom in the climate control storage section was out of paper towels & toilet paper for 4-5 days continously.
Donald C | Overall ExperienceThe lady at the front desk with the rotten teeth was very RUDE!! And she was the assistant manager !!!!
RYAN A | Overall ExperienceThe storage did not have the light but for the most part, everything was great. The employees were very helpful and will to help at any moment. I always like coming to this facility.
lisa B | Overall ExperienceGreat Customer Service.⭐️⭐️⭐️⭐️⭐️
patrick w | First ImpressionsLack of quality service and customer service.
omerror d | First ImpressionsThe staff is rude and not willing to help with your concerns. The storages are falling apart. Pest problems in climate controlled storages.
Kiana K | Overall ExperienceXoxo
Willie D | Overall ExperienceY'all were very nice and helpful. Thank you for your time and help .
Lou S | First ImpressionsMy overall experience was great, other than y’all didn’t accept payments from liquid accounts.
taiyiba h | Overall ExperienceI still haven’t heard from the Manager concerning a broken marble table that was in my storage unit 20
KENNETH O | Overall ExperienceThanks for ALWAYS being COURTEOUS and very PATIENCE.
Jackie W | Overall ExperienceThanks
lashon a | First ImpressionsWe had an awesome experience.
emtisha T | First ImpressionsGreat staff that showed superior cx services, gave very knowlegable advice and made sure my move into the storage unit went well
jerry l | First ImpressionsGood friendly service keep up the good work
Victoria B | Overall ExperienceThank you for everything
MICHELLE M | Overall ExperienceGreat service, always been a long time customer.
zaneta w | First ImpressionsThe portable storage units worked perfect for my needs. Delivery and pickup was timely.
Brian B | Overall ExperienceBecky is 1A+
steven c | Overall ExperienceEveryone was extremely friendly, helpful, courteous and professional. This location was recommended to me by a relative and I would recommend it to anyone needing this service. I would use it again
Evelyn H | Overall ExperienceI really would like to thank the agent for all the help she gave explaining the contract and the young man for staying helping us getting into the storage.
Cynthia B | First ImpressionsU all where wonderful costumer service!!!
jennica g | First ImpressionsI liked the staff,and service,and I will use them again
Misia M | Overall ExperienceFive stars
Kentoria F | Overall ExperienceStaff was friendly, professional and Knowledgeable.
Duke T | First ImpressionsVery Courteous and Patience answer all of my questions
Jackie W | First ImpressionsI see good customer service is not a priority there!
stephanie c | First ImpressionsI moved furniture from my home in Alabama to my son's in Louisiana. The entire experience was wonderful. All personnel I came in contact with were friendly, helpful, and just plain nice people. Tks
Sarah B | Overall ExperienceTerrible customer service would not recommend I wish I could get a refund
victoria l | Overall ExperienceI would always get a call when the storage building wasn't secure in me locking it up correctly. I want too Thank them for doing that for me. They was always so kind when I went in to see them. Thanks
Patrice M | Overall ExperienceGreat service
Chandra P | Overall ExperienceGreat place, staff really works with you
Lionel B | Overall ExperienceGeneral Manager Ms. Paige Robinson SHE IS SO AWESOME!!! 2205 Hollywood Store
Shantle H | Overall ExperienceGreat customer service representative, always friendly, & very good with meeting the needs of the customer. I love this UHaul experience. I would definitely use them again. thanks
Tyrone R | ReservationNothing but problems with uhaul from the pick up in hammond la to the drop off in shreveport la everything from the truck to the car PULL to the storage unit was issue's ALWAYS used uhaul never again.
Kristie B | Overall ExperienceHelpful and friendly will use them again. Thanks you guys over there on Hollywood Ave y'all store rocks..
CARLA W | Overall ExperienceGood
BESSIE M | Overall Experiencevery prefessional thank you ill lrecommand you all to anybody
CHRISTOPHER B | Overall ExperienceNo
Tajessica R | Overall ExperienceBecky is helpful, experienced and just wonderful.
david z | Overall ExperienceU all sold my Life that acquired over time, priceless memories@hard work. U wouldn't honor my legal receipt of ownership, ive called Corp.@Regional(Paige) no one would do Right. See u in COURT..
Evelyn J | Overall ExperiencePaige! Omg I love her! She made me feel like family and i see her as family. She made it easy and stress free the entire time i had my storages with U Haul. Shes a true keeper and is THE asset of UH.
AMBER B | Overall ExperienceN/A
Joyce C | Overall ExperienceNA
TINA S | Overall ExperienceI got locked out my storage 4 days after I got it because they had my storage mistaken for someone else's. Instead of them just looking up my account at first I was asked REPEATEDLY how much I owe.SAD
lajerika h | Overall ExperienceTold the rep that I only needed the storage for one month because i was waiting for my move in date on aptment. I had a uhaul for a most 3 weeks before i got the storage.
hortencia w | Overall ExperienceFriendly Staff , Always willing to help when needed
donald m | Overall ExperienceRained in truck got changed to switch,locks got cut to many times over charged, l will never use Again I lost merchandise got wet it rained in my storage not happy at all have claim not 1 word ,paid s
jacqueline M | Overall ExperienceLove Page, the manager. She was always helpful.
Edgar K | Overall Experience