Customer Reviews for U-Haul Moving & Storage at Hollywood

5,180 reviews

2205 Hollywood   Shreveport, LA 71108
(W Of I-49)

(318) 636-7135

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(318) 636-7135

2205 Hollywood
Shreveport, LA 71108
(W Of I-49)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHARONDA T. 
Rating:
5.0

Guys had to change straps on tow dolly. They made sure things where correct

AFLORN H. 
Rating:
5.0

Ashley helped us and was very professional and kind. She seemed to know her job well and was eager to assist us! Great experience.

MATTHEW C. 
Rating:
4.0

Even though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!

Harold W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melody b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seiarah B.  |  Overall Experience 
Rating:
1.0

They are very rude I rented the u haul for a week and they only put me down for 24 hous later add a week after calling numbers of time and it was not due back and I was hound and threatened to file a theft charge

Janet W. 
Rating:
5.0

Customer did not leave a comment.

ana R. 
Rating:
4.0

Customer did not leave a comment.

VERNON B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
2.0

Customer did not leave a comment.

CANDIS B. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

The floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!

Rachael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Make the process less cumbersome. I had to wait too long to get truck and return truck.

Dannette F. 
Rating:
4.0

I had an extremely good experience on my pick-up truck rental. This is the first time I have rented a p/u. The truck only had 1904 miles so was like new. Great experience.

RANDOLPH C. 
Rating:
5.0

Every time I use u guys service it always a great experience

Selestine C. 
Rating:
2.0

There were no accommodations for me. I couldn't make it up the stairs because I'm disabled

James C.  |  Online Move In 
Rating:
5.0

Outstanding customer service!!

Paul H. 
Rating:
3.0

Customer did not leave a comment.

Cheryl O. 
Rating:
5.0

Keshia was extremely professional and helpful

REGINALD E. 
Rating:
5.0

I was pleased with the entire experience. Would definitely recommend you to family and friends.

tammy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKENDRA M. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

LAKIESHA B. 
Rating:
5.0

Customer did not leave a comment.

ROSIE B. 
Rating:
4.0

The Hollywood location always does a great job. The issue I had was more to do with the online reservation. It was the WORST experience I have ever had. I selected another location in Shreveport, the Cubby Hole storage unit location. My receipt confirmed this location and I uploaded my driver's license. When I went to Cubby Hole, they told me to go to the Hollywood location (which is quite a bit further from my home). I went to Hollywood and tried to pick up the truck via my phone app and it didn't have my driver's license or anything. So I had to go inside and they took good care of me. But overall, very DISSAPPOINTED in the U-haul online system. It made for a terrible experience.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

marlo w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Very helpful and lots of storages

LEVAVBRIUS C.  |  Overall Experience 
Rating:
4.0

Windshield was extremely dirty, covered with bugs

Paul H. 
Rating:
1.0

Get new staff

Brittany W. 
Rating:
5.0

It would have been nice to have a/c in the truck. It was hot after moving stuff for hours and having to get on the interstate with the windows down was not that fun.

DUANE S. 
Rating:
2.0

Make sure employees verify everything before closing out ticket….I turned truck in around 15:00 young male told me my closing price was like almost 230ish IMPOSSIBLE!!! He also told me I had had the truck for 2 days charged me xtra for fuel and all. 16:30 would had made 24hrs of me having the truck as I was explaining to him but he continued to be nonchalant telling me I had the truck for 2 days plus fuel it pushed me off COMPLETELY never had a bad experience over at this one

KIARA J. 
Rating:
5.0

Customer did not leave a comment.

ann G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
2.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
3.0

Customer did not leave a comment.

George W. 
Rating:
5.0

The Air Condition didn't work , With the temp being in the 90 degree mark that was really bad. The brakes start squeaking on the truck also.

JENELL S. 
Rating:
5.0

great work 👏 👍 👌

Nathaniel D. 
Rating:
4.0

Keep doing what you is doing.

Billy R. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
1.0

Customer did not leave a comment.

Latasha W. 
Rating:
5.0

Customer did not leave a comment.

Latoya T. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Have your equipment ready to go upon arriving

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
4.0

Rental was a year ago…not sure why getting this. People well great inside. No help in ensuring all lights worked. Truck well worn, tow dolly brake lights didn't both work and second broke last day. Truck check engine light came on second day and a technician never showed….

DAVID S. 
Rating:
3.0

Make sure the equipment is cleaned before renting to a customer. There were roaches in the van, I had to clean van myself. I spoke to customer service, I should have received a discount but when I returned the Van after keeping it for 16 days at $608 the representative at the counter said U-haul don't give discounts for roaches and I should have brought the Van back when I saw the bugs. Very disappointed with U-haul. I also had a recent rental at the same location prior to this rental for $379. That's near $1000 and U-haul didn't give a discount for the roaches or clean the Van.

ANGELA LASHUN W. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL K. 
Rating:
1.0

I was not able to get any help on my return they instead charge me more money I had returned the equipment that night II was maybe a hour late but I was not able to do the after hour deal so I call and couldn't get no one they would come on the put me on hold then disconnected me I had keep calling back trying to get help but I couldn't I would still live to try and fix this please....

YOLANDA V. 
Rating:
4.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE L. 
Rating:
4.0

You'll was very good!

RICKEY G. 
Rating:
5.0

Customer did not leave a comment.

Annette F. 
Rating:
5.0

Extremely helpful and polite.

DAVID C. 
Rating:
4.0

why are the associates always on their phones? are they 'working' on a uhaul app, even when I'm the only customer in the store and they barely look up from their phone?

DAWN N. 
Rating:
5.0

Customer did not leave a comment.

Annette F. 
Rating:
5.0

Customer did not leave a comment.

Vestria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Excellent service

JASON F. 
Rating:
1.0

I had reserved a 2 way truck. Pick up in Bossier City & return to a UHaul very close To my delivery address. First, My reservation was changed to one U-Haul and upon arriving was told I had to go another location. This causing more miles to be added to my rental(approximately 35 extra miles). And then when returning to the original drop off location , was told there would be an additional $180 charge unless the truck was dropped where it was picked up. This again caused more miles to be added and the gas level to not be the specified drop off level Causing another added expense. All of this really makes me want to not use U-Haul again. Worst rental experience I have ever endured.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Have unlimited mileage.

FELICIA B. 
Rating:
5.0

Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!

Paula C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Good customer service from everyone I came in contact with. They really care about their customers and everyone is ready and willing to help

SANDRA B. 
Rating:
5.0

Mounthly Rental or lease rates for Contract truckmen like me. For Fleet use as needed. Rum-Z Transport Systems inc. Professional driver owner /opperator. General commodities. HHG. Eectronics. Trades shows. Exhibits. Events.

KEVIN R. 
Rating:
5.0

Nothing great experience

REBEKAH N. 
Rating:
1.0

Poor customer service. Gave me the wrong trailer. Was not able to turn it in when I got to my destination on Candlor Rd. Piss poor service at the pick up and turn in location. Called the number where I pick the trailer from, no one pick up the phone.. if it was not for the U-Haul place in Forest Park and the help of a former employee. I would still have he trailer.

KENNETH T. 
Rating:
1.0

I was given a vehicle with the check engine light illuminated. Asked the rep. to look at it. When she came back she said that vehicle always has the light on and nothing is wrong with it. I went on and took it and during the drive the A/C went out. I took the vehicle back and told them I could not drive this vehicle in this condition. I had to unload the vehicle and return the vehicle without completing my move. Then I had to pay for the use of the vehicle I couldn't use in the first place...

EDWARD H. 
Rating:
3.0

Customer did not leave a comment.

DARNETRA J. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Fast, Friendly, and helpful. My business kept going even though my truck was in the shop for repairs. Thanks, David

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Konvinna S. 
Rating:
5.0

Customer did not leave a comment.

Vittorrio B. 
Rating:
1.0

Just poor service employees did not tell how they charge for miles I had truck for 24 hours and was local bring it back with More gas then when I got it still was charge 154.00 outrageous Never again

PRENTISS R. 
Rating:
5.0

Customer did not leave a comment.

Kiwandra H.  |  Online Move In 
Rating:
5.0

I'm very satisfied with u haul service know changes

JOSEPH S. 
Rating:
5.0

They’re are always friendly an very helpful

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARCUS B. 
Rating:
2.0

Attitude of some office people

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T. 
Rating:
1.0

The truck was very poorly maintained. It only had 70k miles and it drove like a truck with 200k miles. The engine would rev up to 4 rpms and stay there after braking or even just letting off the gas. The people that I received the truck from didn't want to help me hook up the trailer to the u haul. And when I asked for instructions on how to use the truck and hook up the trailer the guy gave me the minimal instructions that could be given. The employees need to take there job more serious because a person can be seriously injured or killed when operating big equipment like these.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Rex H. 
Rating:
5.0

Great service

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

Roy O. 
Rating:
5.0

Y'all too expensive

DANIEL U. 
Rating:
5.0

Customer did not leave a comment.

KATHY B.  |  Overall Experience 
Rating:
5.0

Very professional and friendly.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Bianca S. 
Rating:
4.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

TAMMEAKA P.  |  Overall Experience 
Rating:
4.0

Got it and never used

Natasha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
4.0

The rental was fine…trailer needed tires…the drop off was horrible…double charged my card… still waiting on a supervisor to return my call…not sure I would do business with them if this is their level of service…apparently I am not important enough to warrant a call back?

Jeromy S. 
Rating:
4.0

Make sure truck is full of fuel upon pick up

KENNETH D. 
Rating:
3.0

The company needs to adapt a no cellphone policy. They are all focused on being on their personal phones and not servicing the customers

ANDREA S. 
Rating:
5.0

Do not lie and put into the rental agreement that there is a free storage available at their destination location. I was extremely pissed when I arrived from Shreveport to Conroe, TX, and the manager got snotty with me that they did not have any "Free" storage available at all, as they were fully being used. I actually had to pay for a unit, and once i got into the storage area, spotted multiple units that were not rented.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

ANTONE A. 
Rating:
3.0

I was very very disappointing. In the performance of the truck.

LINDA J. 
Rating:
3.0

Customer did not leave a comment.

GERALENE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiah W.  |  Online Move In 
Rating:
5.0

The man "helping" didn't help - he stood there on his phone while my husband had to unhook and push the trailer backwards.

Rebekah V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Clerk was quiet and not informative but the guy that gave me the trailer was very friendly and helpful.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

marlo w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melvin J.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful with everything!

Brandy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  First Impressions 
Rating:
4.0

Only thing I'm still really looking for is my refund was overcharged for $42and some change

Clara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ericia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASITY B.  |  Overall Experience 
Rating:
4.0

No light in our unit and it had a smell of smoke. Otherwise everything was good!

Robin M.  |  First Impressions 
Rating:
3.0

The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spent

Tyesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KIRSTEN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

courtney b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jambrea R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jody b.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert M.  |  Overall Experience 
Rating:
3.0

The store facility for RV , boats are too dark and dangerous. Couldn’t see myself parking my food truck there. The ladies at front desk are absolutely wonderful

Kathy W.  |  Overall Experience 
Rating:
5.0

Thank you very much

PRISILLA P.  |  Overall Experience 
Rating:
5.0

I love the courtesy service and smile always

Wanda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nancy J.  |  Overall Experience 
Rating:
3.0

Rates are too high for service provided.

Vondershell T.  |  Overall Experience 
Rating:
1.0

Let me begin by saying that Courtney Miles was very nice and she tried to help with the AC not working on the truck. I have been trying with many phone calls, and I still haven’t been able to speak to anyone about getting some credit due to the AC not working on the rented truck. Please contact me at 337-230 2628 to discuss.

Paul S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

claudette t.  |  Overall Experience 
Rating:
4.0

The garage door is the only complaint I have it worked very poorly and sometimes it didn’t work at all

James R.  |  Overall Experience 
Rating:
3.0

I was expecting a more modern private space unit.

Comisha G.  |  Overall Experience 
Rating:
5.0

GM,just keep up the good work everybody have a wonderful bless day.😊👍✌

STEPHANIE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latonya e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lashethia B.  |  First Impressions 
Rating:
3.0

The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!

Erica H.  |  First Impressions 
Rating:
5.0

The person who help us , he was really nice and helpfull.

Amalia M.  |  First Impressions 
Rating:
4.0

The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.

Valerie K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana F.  |  First Impressions 
Rating:
5.0

Thanks a bunch

Angela S.  |  First Impressions 
Rating:
4.0

No deposit is required at other locations why this location

BRENDA P.  |  First Impressions 
Rating:
5.0

Easy and pleasant experience.

Carmen A.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

janice h.  |  First Impressions 
Rating:
5.0

Great Customer Service.⭐️⭐️⭐️⭐️⭐️

patrick w.  |  First Impressions 
No reviews have been submitted for this location.

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