When I picked up the trailer, I asked the guy who hooked up the trailer if I needed to check for damages and he said no it was all good. When I got to the other location where my furniture was stored and opened the trailer it smelled like motor oil. I went inside and informed the techs and one of them came out to inspect the trailer. He smelled the oil as well so he got their mop bucket and literally mopped the entire trailer. The trailer smelled better but we still detected some motor oil smell so we sprayed the entire trailer with lysol and febreze. When I informed your people at U-haul headquarters, they said we are glad the other location helped you. I am glad the tech helped me as well but that's not good customer service. If they had offered me a discount or something I would be satisfied but they didn't. I hope I never have to use your services or equipment again!SARAH S.
Customer Reviews for U-Haul Moving & Storage at Hollywood
Shreveport, LA 71108
(W Of I-49)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARGARET W.
Received good service.JOSEPH M.
No one ever called to confirm my reservation at which location to pick up the haul. When I finally was told the right location the first uhaul truck that was given to me was dirty. The second truck that was given to me was having some transmission issues. I was very unsatisfied with my whole experience with uhaul.SHARANDA F.
Customer did not leave a comment.JEFFERY K.
Customer did not leave a comment.Cecilia S.
Customer did not leave a comment.SCOTT C.
Very unprofessional for the third time at this location, I did not have any problem with any other locationMOHAMMAD A.
Customer did not leave a comment.GARY B.
The lady was friendly upon returning the truck the guy had a bright smileKATHY H.
Customer did not leave a comment.keith v. | First Impressions
The reservation phone number (customer service 318-636-7135) told me the price was $x.xx and it was actually higher , she told me false info and in store employee told me it is often they are wrong and corporate hasn't fixed the issue (regular occurrences) I stormed out and canceled my reservation thankfully the manager (I believe) corrected the issued from the opposite employee and I was able to rent . Thank youNICHOLAS K.
My favorite location.RONNEY W.
Customer did not leave a comment.KIRSTEN B.
Customer did not leave a comment.ROSALYN W.
Customer did not leave a comment.WILLIAM R.
No changes.David C.
Customer did not leave a comment.GEORGE G.
Love the free storage carts! Made it so easy to get my things from my car to my unit. Will definitely use this location again!!Paige R. | Overall Experience
Customer did not leave a comment.MEGAN P.
I use this Uhaul as a storage unit for my company, and we frequently rent trucks from this location on Hollywood in Shreveport. We have problems every. single. time. We will be moving our storage unit and truck rentals to another location where they have adequate staffing, reliable help, and a website that doesn't crash every time we pick up or drop off our truck.CARLY K.
Customer did not leave a comment.Elizabeth H. | First Impressions
Customer did not leave a comment.Latoya T.
Customer did not leave a comment.GREGORY K.
Customer did not leave a comment.DArryl W.
Customer did not leave a comment.MYLIKA L.
Customer did not leave a comment.BRENDA P. | Overall Experience
Customer did not leave a comment.ANDRA R.
Unable to use the trailer rented and a no money back policy has left me not happy at all. So GOODBYE.CARL T.
Customer did not leave a comment.LaKesha B.
Keep doing what you doingROBERT B.
Friendly and helpful staffBenjamin W.
The young lady that assisted us was EXTREMELY helpful... I really appreciated her professionalism! AWESOME JOB!â˜ºï¸Lemarcus C.
Customer did not leave a comment.Clinton S.
The Young Lady that works the front counter always pleasant and helpful along with the other staff members.Maria B.
Customer did not leave a comment.HATTIE A.
Customer did not leave a comment.Carolyn F.
Customer did not leave a comment.RUTH H.
Roadside assistance was great, but unfortunately every dealing I have ever had with uhual was terrible,a nightmare sorry to say but it's the truthLARSEN H.
Customer did not leave a comment.jennifer H.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.Shantral H.
Customer did not leave a comment.WANDRA C.
Very friendly staffGRETA E.
I had an issue, where I reserved my truck at the Lake Street location, I flew in from Pittsburg, got an uber, got there and they said my truck was at a different location, I had to wait for another uber to give me a ride back and returned the truck a few hours later than I planned and was charged an extra day.MATTHEW G.
Nothing. ..truck was fresh clean n fastlamar K.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.JACOB A.
The customer service on the dark skinned agent up front was horrible, the light skinned young lady that actually checked me in was great. The other agent was very mean and had a major attitude. I felt very uncomfortable. She had visitor at the desk chatting, and on the cellphone, while people were trying to check in.Dina E.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.ALIEU S.
Why was I'm charged an extra $5??Alexis M.
Great quick service. Very thing went smoothlymartin L.
Customer did not leave a comment.DENNIS R.
Customer did not leave a comment.Melvin J. | Overall Experience
Customer did not leave a comment.SHIRLEY S.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.JOHN V.
Overall I would use uhaul again. The movers were terrific and the customer service reps were helpful . Your website gets an F. It is not user friendly and the submit buttons don't function properly. I had to wait on hold for hours on end and nobody seems to know where to email anything. I was very disappointed with a function that is not user friendly and could have been simple. I suggest you try it yourself.Diana S.
Customer did not leave a comment.GARRY A.
Good ðŸ‘ ðŸ¦¸â€â™‚ï¸Rickey G.
I got the different price upon purchase starting at 39 and ended up being 71. The staff was not friendly and they rarely answer the phone when someone is trying to contact the office.CHARLOTTE T.
Be sure all lights work when you say they do. The passenger side turn signal & brake light did not work. Also, I had to go to 2 different locations for truck & auto transport. This should be compensated !Christopher K.
Customer did not leave a comment.katrina H.
Customer did not leave a comment.SHARONDA T.
Guys had to change straps on tow dolly. They made sure things where correctAFLORN H.
Ashley helped us and was very professional and kind. She seemed to know her job well and was eager to assist us! Great experience.MATTHEW C.
Even though I lost my unit to auction!! The staff was wonderful and I appreciate 🙏 their helpfulness. I hate things got bad for me,but I will pick up and start over. Thank you all! God Bless!Harold W. | Overall Experience
Customer did not leave a comment.melody b. | Overall Experience
Customer did not leave a comment.Seiarah B. | Overall Experience
They are very rude I rented the u haul for a week and they only put me down for 24 hous later add a week after calling numbers of time and it was not due back and I was hound and threatened to file a theft chargeJanet W.
Customer did not leave a comment.ana R.
Customer did not leave a comment.VERNON B.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.CANDIS B.
Customer did not leave a comment.BRENT S.
Customer did not leave a comment.william P.
The floor was a little messed up, and I would have definitely liked to have a light in my actual unit itself, but over all it is very nice. My unit was in max security. And all the staff were very helpful when I misplaced my card to get into my unit to move into my home. Will definitely use again for future storage. Thank you!Rachael G. | Overall Experience
Customer did not leave a comment.Michael W.
Make the process less cumbersome. I had to wait too long to get truck and return truck.Dannette F.
I had an extremely good experience on my pick-up truck rental. This is the first time I have rented a p/u. The truck only had 1904 miles so was like new. Great experience.RANDOLPH C.
Every time I use u guys service it always a great experienceSelestine C.
There were no accommodations for me. I couldn't make it up the stairs because I'm disabledJames C. | Online Move In
Outstanding customer service!!Paul H.
Customer did not leave a comment.Cheryl O.
Keshia was extremely professional and helpfulREGINALD E.
I was pleased with the entire experience. Would definitely recommend you to family and friends.tammy p. | First Impressions
Customer did not leave a comment.SHAKENDRA M.
Customer did not leave a comment.Pamela J.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.LAKIESHA B.
Customer did not leave a comment.ROSIE B.
The Hollywood location always does a great job. The issue I had was more to do with the online reservation. It was the WORST experience I have ever had. I selected another location in Shreveport, the Cubby Hole storage unit location. My receipt confirmed this location and I uploaded my driver's license. When I went to Cubby Hole, they told me to go to the Hollywood location (which is quite a bit further from my home). I went to Hollywood and tried to pick up the truck via my phone app and it didn't have my driver's license or anything. So I had to go inside and they took good care of me. But overall, very DISSAPPOINTED in the U-haul online system. It made for a terrible experience.DAVID H.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.marlo w. | Overall Experience
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.Gary R.
Very helpful and lots of storagesLEVAVBRIUS C. | Overall Experience
Windshield was extremely dirty, covered with bugsPaul H.
Get new staffBrittany W.
It would have been nice to have a/c in the truck. It was hot after moving stuff for hours and having to get on the interstate with the windows down was not that fun.DUANE S.
Make sure employees verify everything before closing out ticketâ€¦.I turned truck in around 15:00 young male told me my closing price was like almost 230ish IMPOSSIBLE!!! He also told me I had had the truck for 2 days charged me xtra for fuel and all. 16:30 would had made 24hrs of me having the truck as I was explaining to him but he continued to be nonchalant telling me I had the truck for 2 days plus fuel it pushed me off COMPLETELY never had a bad experience over at this oneKIARA J.
Customer did not leave a comment.ann G.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.WILLIAM V.
Customer did not leave a comment.Patricia W.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.George W.
The Air Condition didn't work , With the temp being in the 90 degree mark that was really bad. The brakes start squeaking on the truck also.JENELL S.
great work ðŸ‘ ðŸ‘ ðŸ‘ŒNathaniel D.
Keep doing what you is doing.Billy R.
Customer did not leave a comment.JON B.
Customer did not leave a comment.Vestria C. | Overall Experience
Always recommend UHaul, but this branch especially!! Wouldn't go anywhere else!!Paula C. | First Impressions
Customer did not leave a comment.Kiwandra H. | Online Move In
They’re are always friendly an very helpfulAngela H. | First Impressions
Customer did not leave a comment.Tamiah W. | Online Move In
Customer did not leave a comment.marlo w. | First Impressions
Customer did not leave a comment.Melvin J. | First Impressions
Customer did not leave a comment.michael r. | First Impressions
Only thing I'm still really looking for is my refund was overcharged for $42and some changeClara B. | First Impressions
Customer did not leave a comment.Ericia F. | First Impressions
The staff was very kind and helpful !! The prices for the units are not reasonable at all and very small .. Also it’s seems that the system is not allowing people to move in online so u can’t get the free lock I bought 2 units in one day and tried to move in both online before going inside .. something as small as a free lock would’ve been nice for all the money I spentTyesha H. | First Impressions
Customer did not leave a comment.Tracy C. | First Impressions
GM,just keep up the good work everybody have a wonderful bless day.😊👍✌STEPHANIE E. | First Impressions
Customer did not leave a comment.Patricia W. | First Impressions
Customer did not leave a comment.april W. | First Impressions
Customer did not leave a comment.William B W. | First Impressions
The after hours were VERY stressful!!! I got to the U haul place to return the truck and literally sat out there for 30 mins before anyone answered the phone to direct me what to do. I feel as though I was charged entirely too much. I feel as though I was charged for being late but, in all actuality I was on time BUT had to wait 30 minutes before speaking to someone. I would most definitely NOT recommend using the after hours to anyone!!!!!!Erica H. | First Impressions
The alarms went off when we put in our code but it opened the door.. That was weird and a little scary.Valerie K. | Online Move In
No deposit is required at other locations why this locationBRENDA P. | First Impressions
Easy and pleasant experience.Carmen A. | First Impressions
Very friendly and helpful staffjanice h. | First Impressions
Great Customer Service.⭐️⭐️⭐️⭐️⭐️patrick w. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!