Customer Reviews for U-Haul Moving & Storage at Holt Ave

2058 reviews

1512 W Holt Av   Pomona, CA 91768
(at Dudley Av)

(909) 629-4103

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 629-4103

1512 W Holt Av
Pomona, CA 91768
(at Dudley Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sandy N. 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
3.0

All was well I would use this location again

LAURENCE S. 
Rating:
5.0

Dave was very helpful. Very pleased with the truck, very clean.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Very good customer service

IRMA G. 
Rating:
5.0

General manager was extremely polite and helpful. Great customer service. Very personable.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

SUWATTANA U. 
Rating:
5.0

The staff at this location were so helpful, I wouldn't change anything about my experience!

SEPTEMBER R. 
Rating:
5.0

Customer did not leave a comment.

NAM N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin V. 
Rating:
2.0

My reservation was not honored and I had to relocate to this location. The nylon wheel straps on the auto transport were extremely worn out.

JOSE N. 
Rating:
5.0

Everything was great. From the customer service to the equipment being clean and functioning! I definitely would recommend anyone and everyone to come to this UHaul!

Rafael A. 
Rating:
5.0

Jose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 👍🇺🇸

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

The gentleman who took care of the rental was amazing. He was alone and dealing with a rush of customers and handled it so well. Bravo !

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

The staff is friendly and the equipment is clean and well maintained.

Donald K. 
Rating:
5.0

We had a great experience, David Akopyan Gomez is an excellent representative for uhaul. We originally made reservations at the Ontario location but when it came to picking up the rental they were out and sent us to the Pomona location. I'm glad it worked out that way because David really took care of us since we were inconvenience from the Ontario location.

Blanca M. 
Rating:
5.0

Nice helpful people, Easy location.

John M. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

LUIS J. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

ARACELY D. 
Rating:
5.0

Thanks

Reyna Q.  |  First Impressions 
Rating:
5.0

Your scheduling process/system needs improvement. It is way too difficult to schedule and/or make changes to a reservation and it is impossible to get a hold of the actual rental location.

DAVID D. 
Rating:
5.0

The team is always helpful and friendly. Definitely one of my favorite UHaul locations

SALVADOR S. 
Rating:
4.0

Customer did not leave a comment.

MARTIN E. 
Rating:
5.0

Great customer service

Ryan L. 
Rating:
5.0

I feel everything on the right track that's why I keep coming back to the same place when I need some uhaul service Keep the good customer service guys !

Armando M. 
Rating:
4.0

Nice

ERNESTO C. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO V. 
Rating:
5.0

Overall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.

Leonardo I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina H. 
Rating:
5.0

Customer did not leave a comment.

alfredo S. 
Rating:
5.0

Customer did not leave a comment.

Guy M. 
Rating:
5.0

Exceptional service and accommodations from the Manager David, to everyone I interacted with. Everyone was professional, pleasant, helpful, knowledgeable, and personable. It has renewed my hope in customer service and respectful business dealings. The very best experience since before Covid19. Everything went as planned, smooth and without incident. I will recommend everyone I know to this store. Thank you!

MELBA F. 
Rating:
5.0

Estas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.

Roberto M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

JULIA B. 
Rating:
5.0

Very good customer service

Koral L. 
Rating:
5.0

We really appreciate the service we received. Everything was perfect.

TERESA P. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
4.0

Customer did not leave a comment.

Mathew E. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

The representative at the location was courteous, helpful, knowledgeable and great to work with. Moving home belongings is never the fun part. He made the UHaul portion process easy. Also, didn't think we'd need the zip ties dolly or sealed blankets in the truck (fee for use), but we did. Omg we were so glad to have them! Made the move much easier! We give him five stars!

sylvia C. 
Rating:
5.0

David was great! Very friendly, helpful and knowledgeable. He sanitized the the truck inside out thoroughly before handing me the key. Great experience. Definitely recommended!

Susanna C. 
Rating:
5.0

David....... was and beyond,,,,, his experience was great, he was very professional!!!! Thank you Mr Rufino J Garcia Jr. Delarosa.

RUFINO G. 
Rating:
5.0

Try to improve the check in and pick up the rental truck or equipment

Luis F. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

This comment is not about the pick up location but about the reservation I thought I had for a one way trailer rental from Manteca California to Pomona California. I had confirmed twice on the phone my reservation but two days before my move i received a call that I would not be able to pickup a one way trailer in Manteca but rather Sacramento which is over 100 miles away. I am very disappointed in U-hauls system of reserving one way trailers. The excuse I was given regarding people moving out of California did not make sense to me because I was moving within California. You need to make those types of reservation better.

ANDREW G. 
Rating:
5.0

The manager David Gomez was very helpful and gave great customer service.

MICHAEL C. 
Rating:
4.0

Jose was great with his customer service!

todd g.  |  Overall Experience 
Rating:
5.0

Loved the service and the truck was immaculate for a truck with over 100k miles. Customer service was on point. Would come to this UHaul again

Paul H. 
Rating:
1.0

My total was supposed to be $41.47 , why was I charged $100

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Assistant manager was pleasant and helpful.

todd g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA A. 
Rating:
5.0

Great staff that really helped out a lot

DAVID N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali N. 
Rating:
5.0

Customer did not leave a comment.

FRANSHESKA S. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
5.0

Customer did not leave a comment.

FELIX G. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
3.0

The right stop light of the trailer (also for right turns) did not work. That was noticed during the inspection when I got the trailer. The U-Haul clerk did not do anything to solve the problem and just told me that if I was ok with that I could take the trailer otherwise I could leave it there and that I would be refunded. I took it because I really needed for a short distance move but I was surprised that there was not a choice offered to fix the issue. Everything went well after all.

Erick H. 
Rating:
5.0

Competent, friendly employee

RAJIV C. 
Rating:
5.0

Great service

Thomas B. 
Rating:
5.0

N/A

Matthew E. 
Rating:
5.0

The guys that work there are awesome so helpful

JENNIE G. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
3.0

I was very concerned about the U-Haul representative that took a picture of my driver's license. When I asked why he needed a picture of my ID, he commented it was U-Hauls policy. I wouldn't be able to rent it unless he took a picture.

MICHAEL M. 
Rating:
5.0

Great place to rental equipment, very professional and polite. Answered all questions I had. Didn't take long to do paper. Definitely will recommend to a friend.

NOAH C. 
Rating:
5.0

Excellent Customer Service!

Ernesto P. 
Rating:
5.0

Representative David is always professional and very helpful.

RYAN P. 
Rating:
5.0

All good!

RONALD W. 
Rating:
5.0

Awesome service

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Desiree D. 
Rating:
5.0

David has the Best customer service !!!

JOSE C. 
Rating:
5.0

Doing great. Thanks!

MARTHA K. 
Rating:
5.0

Haven't used Uhaul for many years, it was so much easier this time!

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
5.0

Awesome customer service very happy 😃

Jose C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY F. 
Rating:
5.0

I'm happy

MIGUEL M. 
Rating:
5.0

I needed a last-minute and urgent rental, 15', due to cancellation by scheduled movers that didn't bother to show. I can't say enough nice things about the service I received from U-Haul - from the phone scheduling assistance, to labor assistance (laborers were great!), to the manager at the Pomona location. Everyone was so very kind and helpful!!!! Unbelievable really! I've shared my story with family and friends (and anyone else that will listen) to how well I was treated in my urgent need and all of the assistance and reassurances I received. Pomona location manager - wonderful (I said he was my Guardian Angel). Thank you U-Haul team!

MICHELLE D. 
Rating:
1.0

Your reservation system is terrible. Reserved 2 trailers 2 weeks ahead of time, location only had one, told me to drive 3 hours for the other one. Joke. Had same experience a couple weeks before. Will never rent or recommend u-haul. You guys suck

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Great customer service!!

ANDRES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

TIERRA D.  |  Overall Experience 
Rating:
2.0

I live 1 block away and they didnt want to rent me a truck there and made me drive across town to pick up in another location! They gave me a quote for $1,000 and the other place rented it to me for $300!

Juan T. 
Rating:
5.0

Super Friendly Staff and clean and comfortable facility. I really appreciate the extra mile they went to make the experience great and answer all the questions that I had!

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

VIJAY S. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
1.0

The truck was filthy and hasn't been cleaned in months. Real covid conscious. Disgusting. To add salt to injury both the workers went to lunch at the same time so everyone has to wait for these fools in like to come back on a hot Sunday.

Erynn P. 
Rating:
5.0

Customer did not leave a comment.

Sarah Y. 
Rating:
4.0

Andy; was a friendly and helpful person; good service; thank you.

BENNY H. 
Rating:
5.0

Customer did not leave a comment.

IRMA G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE L. 
Rating:
5.0

Keep up with the great work! Very fast customer service! Will always come back to this location!

Rey R. 
Rating:
5.0

Customer did not leave a comment.

ALMA V. 
Rating:
5.0

Customer did not leave a comment.

PHUONG V. 
Rating:
5.0

He was kind and sweet and very helpful.. Can't believe I forgot his name. Jose??

Trina C. 
Rating:
5.0

Great store manager! The reason why I do business with him. Honest, truthful and super friendly! The only u-haul that deserves my business! Will definitely come again!

Rey R. 
Rating:
3.0

Customer did not leave a comment.

Joel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey S.  |  Overall Experience 
Rating:
5.0

Jose at the Holt location in Pomona went above and beyond

Janet H.  |  First Impressions 
Rating:
5.0

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.

Josslyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pilar R.  |  Overall Experience 
Rating:
5.0

David an all the team members whom gave us service were all friendly and gave great service.

Yvette G.  |  Overall Experience 
Rating:
5.0

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

GLORIA M.  |  Overall Experience 
Rating:
5.0

great customer service!

GLORIA M.  |  First Impressions 
Rating:
2.0

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Erica M.  |  Online Move In 
Rating:
5.0

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

Gloria A.  |  Overall Experience 
Rating:
5.0

I received exceptional service from the manager David, also from the workers when David the manager was not around.

keshia s.  |  First Impressions 
Rating:
5.0

David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Irene C.  |  First Impressions 
Rating:
5.0

Good job

Pedro L.  |  Overall Experience 
Rating:
5.0

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

sid martin e.  |  First Impressions 
Rating:
5.0

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

allison s.  |  First Impressions 
Rating:
5.0

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Rufino C.  |  Overall Experience 
Rating:
5.0

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Yesenia F.  |  Reservation 
Rating:
5.0

All my questions were perfectly answered by the manager, who was also very courteous.

Robert M.  |  Reservation 
Rating:
5.0

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

alisa j.  |  Reservation 
No reviews have been submitted for this location.

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