Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To check out the items being rented out before it goes put.. I had to wait so the tec could replace the trailers back light
MERCED M
Rating:
5.0
Customer did not leave a comment.
JUAN L
Rating:
5.0
Thank you 👍
LOUIE A
Rating:
5.0
No improvement needed, this location has helpful staff and answered all our questions. We'll be back and highly recommend!
PATRICIA F
Rating:
5.0
This location is great. The representatives are friendly, helpful and they get you in and out quick.
JUAN L
Rating:
5.0
Customer did not leave a comment.
William L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EJMIN S
Rating:
5.0
Quick, easy and they answered all my questions before hand
JESSE R
Rating:
5.0
Customer did not leave a comment.
CESAR M
Rating:
5.0
Customer did not leave a comment.
ADRIAN S
Rating:
5.0
Customer did not leave a comment.
LATASHA J
|
First Impressions
Rating:
5.0
They took care of me quickly and professionally.
JOSEPH F
Rating:
5.0
Jacob is very courteous & helpful. Very good customer service.
AMIR U
Rating:
5.0
Customer did not leave a comment.
Meihua T
|
Overall Experience
Rating:
5.0
I'm so glad that I found this place, everything worked out great and I will definitely recommend it to friends and family.
CARLOS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX G
Rating:
5.0
Customer did not leave a comment.
LONDON S
Rating:
5.0
The service is always A1. Thank you U Haul.
TERRELL S
Rating:
1.0
They were late at least 30 minutes late. It was so inconvenient for me. I had to go all the way to Los Angeles on a one-way trip and then I miss my timing for my storage. It was all bad with them. I don’t recommend them to anybody. At least not this Location
Esther B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Van L
|
First Impressions
Rating:
5.0
Great place, if I ever move back here I will definitely use this facility again.
CARLOS B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ORIEL V
Rating:
5.0
Great service
JUAN R
Rating:
5.0
Customer did not leave a comment.
ADOLFO M
Rating:
5.0
Customer did not leave a comment.
Maribel T
Rating:
5.0
Customer did not leave a comment.
HECTOR P
Rating:
5.0
I love your Service Thans so much
NORMA C
Rating:
5.0
Team members are knowledgeable , courteous and pleasant. Great crew
GARY S
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
5.0
The gentlemen at the desk was friendly and helpful and gave me all the info i needed, including for extending time and if i need to do it on the app etc.
It would be better if you guys purchased more dollies so they can be available for people. there was a lot of trucks available at the location, it was a week day and no furniture or utility dollies available
JANE D
Rating:
5.0
Customer did not leave a comment.
STEPHEN P
Rating:
5.0
Customer did not leave a comment.
BIN W
Rating:
5.0
Customer did not leave a comment.
STEPHEN P
Rating:
1.0
The original truck I was scheduled to pick up did not start when I was given the key. It was also suppose to come with a hand truck which I paid $12 for, and never received. I was given a different truck, got home and the hand truck was not included. I had went back to the location later in the day to get it because I really need that hand truck to help me move efficiently, and the guy at the desk said they didn’t have any. He said “we only have appliances dolly.” So I asked him if the original truck would have the dolly since it was still there in the lot and if he could check, without even going outside he said “there’s no hand truck in there.” He didn’t ask for my name or reservation number or anything. He did not offer me the appliance dolly either which I feel he should have since I had paid for the other dolly but never got it. It was overall very inconvenient and from the way he acted it sounds like I wouldn’t have gotten the dolly to begin with since he claimed it wasn’t in there. Also your phone numbers listed online and on the maps app does not reflect the correct locations.
DANIELLE R
Rating:
5.0
They extended my hours for me which really helped because I put myself for less hours needed and then I had to call and they told me you’re already extended until this time that made my day.
Danial G
Rating:
5.0
Customer did not leave a comment.
ELIZABETH P
Rating:
5.0
Trailer had a lot of sand. I had to swept it
MARIA D
Rating:
3.0
Customer did not leave a comment.
GREGORY K
Rating:
5.0
Customer did not leave a comment.
VALERIE G
Rating:
3.0
Better communication from desk rep. I wasn’t told that there would be a $1.09 charge per mile after stated destination miles were reached. He said it would be $82. I was astounded at the price. It was a small 10 foot truck with a huge $19.99 painted on it. Nothing was explained to me so I thought the $82 included the rental for 24 hours and period. I paid $150 for the item being picked up and $140 for the truck rental due to lack of communication from your employee. I’m very upset and I think you should return the difference of $68. I own a car, had I been told about the mileage I would have gone shopping in my car the next day. I won’t be recommending your business to anyone. Quite the contrary unless you compensate me for your lack of explanation.
Gladys H
Rating:
5.0
The windshield had writing on the driver’s side and wasn’t clean. The feature of submitting pictures of the trucks condition was quite glitchy and frustrating.
MARSHALL B
Rating:
5.0
Customer did not leave a comment.
DEREK E
Rating:
5.0
Customer did not leave a comment.
EDWARD R
Rating:
5.0
Customer did not leave a comment.
SANDRA M
Rating:
4.0
Would have liked getting my refund for not putting miles on the truck .
GUILLERMO G
Rating:
4.0
Customer did not leave a comment.
PAUL K
Rating:
5.0
Every this is perfect
HANY G
Rating:
5.0
Customer did not leave a comment.
KENNETH G
Rating:
5.0
The first thing you should do is give the guy that's running the show a raise I've been there 3 times in 5 years and that guy working there is a tiger.you don't find guys like him to often .so I think to hat place is awesome but for only 1 reason and that's because of the hard worker you have working there doing everything.. I don't know him but let say this give him a raise .he made my day a hole lot better because of his great customer service. Thank you u haul.ricardo falcon
RICARDO F
Rating:
1.0
Customer did not leave a comment.
YASMIN A
Rating:
5.0
The staff was helpful
JOANNA A
Rating:
5.0
Customer did not leave a comment.
ALEJANDRO G
Rating:
5.0
🙏
JESUS G
Rating:
5.0
Customer did not leave a comment.
jesus m
|
Overall Experience
Rating:
5.0
quick an
BRIAN L
Rating:
5.0
Nothing really excellent customer service
10 out of 10 5 stars thank you
JESUS I
Rating:
5.0
Customer did not leave a comment.
ROBIN O
Rating:
5.0
Customer did not leave a comment.
DOUGLAS C
Rating:
5.0
NO COMPLAINTS AT ALL
EDWINA R
Rating:
5.0
Customer did not leave a comment.
EMMA R
Rating:
5.0
Customer did not leave a comment.
HERMINIO R
Rating:
4.0
To muy bien para mí gracias
MARIA T
Rating:
2.0
Customer did not leave a comment.
Andrew V
Rating:
5.0
Great customer service. Friendly people
MANUEL O
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
Rating:
5.0
Noah is amazing manager, human being and a team player at this uhaul storage facility. I have been a loyal customer for the last 3 years and i will out it this way: i never ever had a problem and Noah did not solve it in spot. Highest respect for your team at holt ave, pomona.
For the corporate reading this feedback: if I was your competitor, I would hire Noah at any cost.
Thumbs up!
Fouad M
|
Overall Experience
Rating:
5.0
Nothing, everything was as expected. Professional, courteous and attentive. thank you.
DUANE S
Rating:
5.0
Customer did not leave a comment.
LEONARDO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEONARDO M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GUILLERMO V
Rating:
5.0
Customer did not leave a comment.
RODOLFO R
Rating:
5.0
Customer did not leave a comment.
ALEJANDRO G
Rating:
5.0
😁😁😁
BARRY G
Rating:
5.0
Customer did not leave a comment.
ALICIA G
Rating:
5.0
Customer did not leave a comment.
GLORIA D
Rating:
2.0
Have honest employees
NETTIE W
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Yes this site was amazing the Service was excellent and very quick. I did have an issue at the U-Haul on Towne Ave in Pomona. When I arrived the veh was no available and they did not have any trucks the size I needed So I had to go way over to Holt where they took care of me quickly . 🤩
DORRIE L
Rating:
5.0
Customer did not leave a comment.
KAYLA C
Rating:
5.0
Great customer service overall !! Would recommend
GILBERT M
Rating:
5.0
Customer did not leave a comment.
ARTHUR C
Rating:
5.0
Allow the u-box rental on a daily basis.
TIMOTHY L
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
ANANDAN P
Rating:
4.0
Keep up the customer service
CHARLES F
Rating:
5.0
Customer did not leave a comment.
SALVADOR C
Rating:
5.0
A great person and did not push for extras.
ALFONSO S
Rating:
5.0
I was helped by two different agents. The one in the morning helped me before at the beginning of the summer when I had moved on campus for my summer job. Both agents have GREAT people skills, very courteous, great attitude towards customers.
EDGAR F
Rating:
4.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
Daniel L
Rating:
5.0
Nothing at this time. My drop-off experience was super easy and fast! The staff was friendly and made the drop-off a no-hassle experience.
Michael C
Rating:
5.0
Customer did not leave a comment.
Sylvie H
Rating:
5.0
Service at the store was great. Your web site not so great. Did not do what it said. Unable to get 24/7 login.
Barbara B
Rating:
5.0
Customer did not leave a comment.
MILES N
Rating:
5.0
Running/Marker (orange) lights need to be replace. One was broken and one was not working. Both on the drivers side. I explained I was going to be driving at night.
RENEE V
Rating:
5.0
Customer did not leave a comment.
Jacob S
Rating:
3.0
The people that helped with the pick up and drop off were excellent. The equipment was shabby. lights needed to be replaced and overall feel of it was not good.
Aaron R
Rating:
3.0
Customer did not leave a comment.
raafat a
Rating:
5.0
Customer did not leave a comment.
ELIZABETH K
Rating:
5.0
Customer did not leave a comment.
Alvaro Z
Rating:
1.0
First truck I was given was so filthy I could barely see thru the windshield. I took pics, then asked them to clean it please. Also, the odometer read “0 miles to empty” and would not give mileage until gas put in. Took pics of that too. They had to give me a new truck, equally filthy, and with 1/8 of a tank of gas. I returned it at 3/4 tank. Tried 2 locations but neither had the refrigerator truck to move my large furniture so I had to spend another $420 to hire professional movers for that. I have moved 28 times in my life. I don’t think I’ll ever use U-Haul again. I’ve never had an experience like this with a supposed “professional” business.
Debi C
Rating:
5.0
Very good costumer service!
Norma L
Rating:
5.0
Great customer service
Daniel R
Rating:
4.0
Customer did not leave a comment.
USAMA A
Rating:
5.0
Thank yo for all that you do.
Yousef H
Rating:
5.0
Allow rental of ball hitch holder - in case customer forgets theirs.
Luke F
Rating:
5.0
Your service was very organized and efficient. We had a great experience.
Aiden A
Rating:
4.0
Customer did not leave a comment.
jose m
Rating:
2.0
Customer did not leave a comment.
Johnny M
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Antonio J
|
Overall Experience
Rating:
4.0
The area is not too great. Never really had an issue till moving out when I walked up on 3 females in front of my unit smoking crack openly.
Valerie U
|
Overall Experience
Rating:
3.0
Having to carry my stuff upstairs with a door that shuts on me. And the fact the other clients had dogs out and it was just trashy and gross.
HERBERT W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patrick D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MERCY V
|
Online Move In
Rating:
1.0
Had to take my stuff out immediately, people using units as housing . On multiple occasions I couldn't get to my storage due to not being able to walk through, people have trash all over the place.Bad odor
Andrea V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Griselda H
|
Overall Experience
Rating:
2.0
The staff does there jobs that is correct. However if being friendly is part of there job than they missed the ball. As well all the staff that I encountered in my short time with U-Haul only really spoke when I initiated. very rude staff
Chantal M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Desiree V
|
Overall Experience
Rating:
2.0
Very small units no elevator access to second floor
Griselda H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jimmy L
|
Overall Experience
Rating:
1.0
They broke into my storage from the top.( It's open)
I moved my storage downstairs where it's smaller. So the prize is less,but I just got billed the same. I called and went in person and still no help. No update on my so called claim or any type of financial return.
Juan S
|
First Impressions
Rating:
5.0
N
WANLI S
|
Overall Experience
Rating:
5.0
Shout out to worker David. Good ppl
Any other place my stuff would've been long gone. But he understands the situation s ppl be in an d it's appreciated
Miguel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Esther B
|
Overall Experience
Rating:
5.0
Thanks for everything Davis
Esther B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SARAH K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE G
|
First Impressions
Rating:
3.0
Manager David was great. Sad to have to head out but I would return .
CHRISTIAN S
|
Overall Experience
Rating:
5.0
This has been the best storage experience I have ever had. David was very well to work with and very understanding. I would tell everyone that needs storage to come to this place. Thank you so much
Rashida R
|
Overall Experience
Rating:
5.0
David gomez is a very kind and reasonable manager and person
William M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EDWARD G
|
Overall Experience
Rating:
5.0
Wonderful staff and very helpful
Martin P
|
First Impressions
Rating:
5.0
Thanks
Jimmy L
|
First Impressions
Rating:
5.0
I don’t know what you’re talking about
Jimmy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yenni P
|
Overall Experience
Rating:
5.0
Thanks
Jimmy L
|
First Impressions
Rating:
5.0
David has great communication .
RACHEL B
|
Overall Experience
Rating:
5.0
The Management was absolutely helpful and sooo helpful.. Everyone needs more like him!
Sharon P
|
First Impressions
Rating:
5.0
La persona que me atendió, fue muy cortes y me ayudó mucho más de lo que yo esperaba.
Muy servicial, amable respetuoso .
Araceli L
|
First Impressions
Rating:
5.0
both DAVID are very nice and helpful. i woulf say this is the best facility that everyone could have with an exceptional customer service every time every day.
marcial t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Susan V
|
Overall Experience
Rating:
3.0
For this time of year it wouldn't hurt to have some kind of cooling
Boston F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan P
|
Overall Experience
Rating:
5.0
Thank you
YURMEKI W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector L
|
Online Move In
Rating:
5.0
Thanks. David. You are very professional. I will tell everyone about your service
Delann K
|
First Impressions
Rating:
5.0
Thank you david you so kind
Juan C
|
First Impressions
Rating:
4.0
Estoy satisfecho por haber hecho negocio con ustedes
RUBEN G
|
First Impressions
Rating:
5.0
David is the best! Super friendly , helpful , and very considerate!
CHRISTIAN S
|
First Impressions
Rating:
4.0
They go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona
Melissa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonia V
|
Overall Experience
Rating:
5.0
Your staff was always so helpful and kind.
Thank you very much
Respectfully
Maria Wirth
MARIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank A
|
First Impressions
Rating:
5.0
The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David
Melissa M
|
First Impressions
Rating:
5.0
I highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,
Mary C
|
Overall Experience
Rating:
5.0
We appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!
David N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juana A
|
First Impressions
Rating:
5.0
You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him
MARISELA D
|
First Impressions
Rating:
5.0
Jose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 👍🇺🇸
Richard L
|
First Impressions
Rating:
5.0
Thanks
Reyna Q
|
First Impressions
Rating:
5.0
Overall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.
Leonardo I
|
Overall Experience
Rating:
5.0
Estas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.
Roberto M
|
Overall Experience
Rating:
4.0
Jose was great with his customer service!
todd g
|
Overall Experience
Rating:
4.0
Assistant manager was pleasant and helpful.
todd g
|
First Impressions
Rating:
5.0
Great staff that really helped out a lot
DAVID N
|
Overall Experience
Rating:
5.0
Great customer service!!
ANDRES G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim A
|
First Impressions
Rating:
5.0
Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.
TIERRA D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joel C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emily S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Casey S
|
Overall Experience
Rating:
5.0
Jose at the Holt location in Pomona went above and beyond
Janet H
|
First Impressions
Rating:
5.0
I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.
Josslyn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pilar R
|
Overall Experience
Rating:
5.0
David an all the team members whom gave us service were all friendly and gave great service.
Yvette G
|
Overall Experience
Rating:
5.0
The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !
GLORIA M
|
Overall Experience
Rating:
5.0
great customer service!
GLORIA M
|
First Impressions
Rating:
2.0
I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno
Erica M
|
Online Move In
Rating:
5.0
Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)
Gloria A
|
Overall Experience
Rating:
5.0
I received exceptional service from the manager David, also from the workers when David the manager was not around.
keshia s
|
First Impressions
Rating:
5.0
David was the best . thank you so much David !
Very professional staff 👌🏼. i will definitely recommend it
Irene C
|
First Impressions
Rating:
5.0
Good job
Pedro L
|
Overall Experience
Rating:
5.0
Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.
sid m
|
First Impressions
Rating:
5.0
Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.
allison s
|
First Impressions
Rating:
5.0
I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave
Rufino C
|
Overall Experience
Rating:
5.0
Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it
Yesenia F
|
Reservation
Rating:
5.0
All my questions were perfectly answered by the manager, who was also very courteous.
Robert M
|
Reservation
Rating:
5.0
Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills
alisa j
|
Reservation
Rating:
3.0
If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.
Ana C
|
Overall Experience
Rating:
3.0
They definitely didn't have enough staff. every time I went I had to wait along
time for service. Not good.
