Customer Reviews for U-Haul Moving & Storage at Holt Ave

2,236 reviews

1512 W Holt Av   Pomona, CA 91768
(at Dudley Av)

(909) 629-4103

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 629-4103

1512 W Holt Av
Pomona, CA 91768
(at Dudley Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very fast and convenient! Thank you

Fernando C. 
Rating:
5.0

Excellent service not just this trip, but several rentals before.

Gordon T. 
Rating:
5.0

Everything went well, no issues.

Debra D. 
Rating:
1.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

Rahul S. 
Rating:
5.0

Muy buena experiencia y el personal muy amable.

Helio F. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Great staff, good inventory

Bruce F. 
Rating:
5.0

Overall very good experience. Quick to check out.

David H. 
Rating:
5.0

David the owner/manager is very professional and reliable! He took time to show us how the equipment works and very patient and thorough and very kind!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Christel G. 
Rating:
5.0

Customer did not leave a comment.

Bharat C. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

The staff is so nice and helpful

Nichole H. 
Rating:
5.0

David Gomez helped us. He was fantastic answered all our questions and was really friendly. David deserves 10 stars. Because of him we will use uhaul again

Marcella S. 
Rating:
4.0

The person who helped us was VERY courteous, polite and professional. A refreshing experience in customer service to say the least. Please give him a raise!

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Friendly and professional.

Jack V. 
Rating:
5.0

Customer did not leave a comment.

Deloris A. 
Rating:
5.0

Nothing, The people were great service was great and truck worked out fine. Would use them again in future

LAMB T. 
Rating:
4.0

Customer did not leave a comment.

joann W. 
Rating:
5.0

Customer did not leave a comment.

Brenda Q. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

Nothing to improve, owner was very helpful and friendly.

Jerrad B. 
Rating:
5.0

The manager went far beyond the call to make it happen for me!

Garrett B. 
Rating:
5.0

Efficient, good customer service and made me feel ready to tow, which I've never done before.

ANDY L. 
Rating:
5.0

Customer did not leave a comment.

Tian N. 
Rating:
5.0

Always feel welcomed and employees are efficient and fast. In and out quickly… My go to location :)… Extremely pleased :)…

KARINA L. 
Rating:
4.0

I really don't have any negative comments it was very easy and the gentleman there were very accommodating and it was overall a positive experience

Blanca A. 
Rating:
3.0

When you have an out of stator rent the vehicle, let them know they have to have a CA driver's license. Makes no sense someone else had to show their license in order for me to rent the van. If I didn't have a local with me, I could not have rented it. In addition, this should be disclosed upon agreement and not at pick up.

Jessica S. 
Rating:
5.0

The customer service rep on site was knowledgeable, curious and helpful. 10 stars for him.

FERNANDO A. 
Rating:
1.0

I rented a U-Haul truck small and a dolly from here. When I went to go pick up the truck I asked them about the dolly and they let me know that it was going to be inside the truck. I only rented the truck for four hours. When I got to my destinations the dolly was not inside the vehicle. When I called to see about the dolly they told me they didn't have any at the store and I would have to wait until the next day. Which makes no sense since I only had the vehicle for four hours. I have got nothing but the runaround never got reimbursed any of the money this place is a joke

Elaine S. 
Rating:
5.0

Absolutely nothing! This location is always well kept. The Employees are super amazing helpful kind and understanding! The manager is definitely worthy of a higher ra k within the uhaul family.

Anjel F. 
Rating:
5.0

The attendant or the manager there was very personable. He made the experience very easy.

Kenneth Z. 
Rating:
5.0

Customer did not leave a comment.

Roderic F. 
Rating:
3.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

juan C. 
Rating:
5.0

I was absolutely blown away by the customer service I received at this location. Very friendly staff and the transaction was flawless. I highly recommend this location for your UHAUL needs.

Wendell S. 
Rating:
5.0

Customer did not leave a comment.

juan C. 
Rating:
5.0

Thank you

YURMEKI W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR V. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

Thanks again for taking care of me.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Ramona M. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO V. 
Rating:
5.0

Customer did not leave a comment.

KENYON D. 
Rating:
4.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Lucas C. 
Rating:
5.0

Your store Manager went out of his way to make my move excellent, I admired his professionalism and definitely will recommend others to this location 100% excellent

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
5.0

The manager it was very helpful and nice

Martha E. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
4.0

Customer did not leave a comment.

WAYNE L. 
Rating:
5.0

Keep up the great work! I appreciate the friendly service. I have been coming almost weekly for four months because my own van is in the shop, and the staff are a pleasure to work with.

Lucas C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN W. 
Rating:
5.0

Customer did not leave a comment.

SUVANEE T. 
Rating:
5.0

Customer did not leave a comment.

Hector L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

juan C. 
Rating:
4.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

The truck windscreen was cracked

Mahomed J. 
Rating:
5.0

Thanks. David. You are very professional. I will tell everyone about your service

Delann K.  |  First Impressions 
Rating:
5.0

Your trucks are gas guzzlers!! OMG! What a waster of gasoline. We need electric or hydrogen fueled trucks.

Marianna B. 
Rating:
5.0

Thank you david you so kind

Juan Carlos S.  |  First Impressions 
Rating:
4.0

Estoy satisfecho por haber hecho negocio con ustedes

RUBEN G.  |  First Impressions 
Rating:
5.0

Overall great customer service experience.

ADRIAN D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very pleased with the entire process.

Veronica R. 
Rating:
5.0

David was solid and a lot of help

LOREN L. 
Rating:
5.0

Very fast getting the truck making the arrangements when I took the truck back it was very fast to truck was clean yes I would recommend to friends and family thank you very much

SANDRA T. 
Rating:
5.0

Customer did not leave a comment.

CLARA N. 
Rating:
4.0

Customer did not leave a comment.

BLAKE E. 
Rating:
5.0

Keep up the friendly service.

Lucas C. 
Rating:
5.0

I would recommend this place to friends staff was very professional. But overall U-Haul service is not so great. Rental was not guaranteed and the girl on the phone at your Regional Office was rude and not very friendly at all (909) 885-4378. The staff at the Holt location is your saving grace.

Brian L. 
Rating:
5.0

Just want to say that the staff at Holt and Dudley location in Pomona is excellent. I appreciate the courtesy given.

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Pero... originalmente mi reservacion era en 9593 E 9TH ST in RANCHO CUCAMONGA a las 12, llegue y no tenian mi llave. Tuve que llamar para que me dieron otra locacion, la cual quedaba mas lejos de mi lugar de preferencia, me tomo 1 hora y media mas todo esto. Y eso me afecto con mi trabajo y se aumentaron mis gastos

MONSERRAT L. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

I was happy with the service I received from the UHaul employee and the truck I rented was clean worked perfectly for our needs,

Mike S. 
Rating:
5.0

Customer did not leave a comment.

RAUL D. 
Rating:
5.0

You're good!

JEROME A. 
Rating:
5.0

Filling up the tank to anything other than full is a bit challenging. This rental had a half tank, and the one last week only had 1/4 tank.

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO U. 
Rating:
5.0

The staff did a great job. Keep up the good work.

LUCAS C. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Xiao L. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Awesome service, super professional !. Already booked my next reservation.

MICHAEL J. 
Rating:
5.0

David Gomez was outstanding and very competent. he had a very "Can Do" type of attitude and was very attentive to insuring i had a positive experience. Great Job! Thank you,

JORDAN T. 
Rating:
5.0

David is the best! Super friendly , helpful , and very considerate!

CHRISTIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

I got nothing. Great customer service. Was in and out quickly. Been to other locations and this was the first time I didn't have to re hook up the trailer correctly. Thanks.

Thomas B. 
Rating:
5.0

The manager at uHaul on Holt in Pomona went over and above for us. We will definitely be back and going to recommend this place to family and friends!

sandra M. 
Rating:
4.0

They go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona

Melissa R.  |  Overall Experience 
Rating:
5.0

Again had no issues dropping off Ford van and car trailer personnel very friendly and polite would use U-HAUL Again THANKS.

PATRICIA A. 
Rating:
5.0

Excellent service felt well cared for. Great to do business with this office. Thank you

RONALD M. 
Rating:
5.0

Equipment is well maintained and the staff is super friendly

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Sonia V.  |  Overall Experience 
Rating:
4.0

I booked a trailer and appliance dolly, but when I got there they did not have any. I would expect if I reserve it you would have it on hold instead of me having to go around looking for it. And should have more than one person there I had to wait like 15 mins while he was helping someone else.

James G. 
Rating:
3.0

I did the mobile pickup, the code to unlock the truck was incorrect and I was missing some of thee things I added to my order (utility dolly, moving blankets.) The guy working was really helpful, the mobile pickup was just really unsuccessful.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

Ralph E. 
Rating:
5.0

Your staff was always so helpful and kind. Thank you very much Respectfully Maria Wirth

MARIA W.  |  Overall Experience 
Rating:
3.0

There was so no truck available and had to reserve and a rep couldn't help me see if other locations.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  First Impressions 
Rating:
5.0

The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David

Melissa M.  |  First Impressions 
Rating:
5.0

I highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,

Mary C.  |  Overall Experience 
Rating:
5.0

We appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!

David N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juana A.  |  First Impressions 
Rating:
5.0

You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him

MARISELA D.  |  First Impressions 
Rating:
5.0

Jose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 👍🇺🇸

Richard L.  |  First Impressions 
Rating:
5.0

Thanks

Reyna Q.  |  First Impressions 
Rating:
5.0

Overall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.

Leonardo I.  |  Overall Experience 
Rating:
5.0

Estas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.

Roberto M.  |  Overall Experience 
Rating:
4.0

Jose was great with his customer service!

todd g.  |  Overall Experience 
Rating:
4.0

Assistant manager was pleasant and helpful.

todd g.  |  First Impressions 
Rating:
5.0

Great staff that really helped out a lot

DAVID N.  |  Overall Experience 
Rating:
5.0

Great customer service!!

ANDRES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

TIERRA D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey S.  |  Overall Experience 
Rating:
5.0

Jose at the Holt location in Pomona went above and beyond

Janet H.  |  First Impressions 
Rating:
5.0

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.

Josslyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pilar R.  |  Overall Experience 
Rating:
5.0

David an all the team members whom gave us service were all friendly and gave great service.

Yvette G.  |  Overall Experience 
Rating:
5.0

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

GLORIA M.  |  Overall Experience 
Rating:
5.0

great customer service!

GLORIA M.  |  First Impressions 
Rating:
2.0

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Erica M.  |  Online Move In 
Rating:
5.0

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

Gloria A.  |  Overall Experience 
Rating:
5.0

I received exceptional service from the manager David, also from the workers when David the manager was not around.

keshia s.  |  First Impressions 
Rating:
5.0

David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Irene C.  |  First Impressions 
Rating:
5.0

Good job

Pedro L.  |  Overall Experience 
Rating:
5.0

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

sid martin e.  |  First Impressions 
Rating:
5.0

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

allison s.  |  First Impressions 
Rating:
5.0

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Rufino C.  |  Overall Experience 
Rating:
5.0

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Yesenia F.  |  Reservation 
Rating:
5.0

All my questions were perfectly answered by the manager, who was also very courteous.

Robert M.  |  Reservation 
Rating:
5.0

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

alisa j.  |  Reservation 
Rating:
3.0

If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Ana C.  |  Overall Experience 
Rating:
3.0

They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.

Jan T.  |  Overall Experience 
No reviews have been submitted for this location.

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