Customer Reviews for U-Haul Moving & Storage at Holt Ave

2,167 reviews

1512 W Holt Av   Pomona, CA 91768
(at Dudley Av)

(909) 629-4103

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 629-4103

1512 W Holt Av
Pomona, CA 91768
(at Dudley Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Estoy satisfecho por haber hecho negocio con ustedes

RUBEN G.  |  First Impressions 
Rating:
5.0

Overall great customer service experience.

ADRIAN D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very pleased with the entire process.

Veronica R. 
Rating:
5.0

David was solid and a lot of help

LOREN L. 
Rating:
5.0

Very fast getting the truck making the arrangements when I took the truck back it was very fast to truck was clean yes I would recommend to friends and family thank you very much

SANDRA T. 
Rating:
5.0

Customer did not leave a comment.

CLARA N. 
Rating:
4.0

Customer did not leave a comment.

BLAKE E. 
Rating:
5.0

Keep up the friendly service.

Lucas C. 
Rating:
5.0

I would recommend this place to friends staff was very professional. But overall U-Haul service is not so great. Rental was not guaranteed and the girl on the phone at your Regional Office was rude and not very friendly at all (909) 885-4378. The staff at the Holt location is your saving grace.

Brian L. 
Rating:
5.0

Just want to say that the staff at Holt and Dudley location in Pomona is excellent. I appreciate the courtesy given.

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Pero... originalmente mi reservacion era en 9593 E 9TH ST in RANCHO CUCAMONGA a las 12, llegue y no tenian mi llave. Tuve que llamar para que me dieron otra locacion, la cual quedaba mas lejos de mi lugar de preferencia, me tomo 1 hora y media mas todo esto. Y eso me afecto con mi trabajo y se aumentaron mis gastos

MONSERRAT L. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

I was happy with the service I received from the UHaul employee and the truck I rented was clean worked perfectly for our needs,

Mike S. 
Rating:
5.0

Customer did not leave a comment.

RAUL D. 
Rating:
5.0

You're good!

JEROME A. 
Rating:
5.0

Filling up the tank to anything other than full is a bit challenging. This rental had a half tank, and the one last week only had 1/4 tank.

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO U. 
Rating:
5.0

The staff did a great job. Keep up the good work.

LUCAS C. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Xiao L. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Awesome service, super professional !. Already booked my next reservation.

MICHAEL J. 
Rating:
5.0

David Gomez was outstanding and very competent. he had a very "Can Do" type of attitude and was very attentive to insuring i had a positive experience. Great Job! Thank you,

JORDAN T. 
Rating:
5.0

David is the best! Super friendly , helpful , and very considerate!

CHRISTIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

I got nothing. Great customer service. Was in and out quickly. Been to other locations and this was the first time I didn't have to re hook up the trailer correctly. Thanks.

Thomas B. 
Rating:
5.0

The manager at uHaul on Holt in Pomona went over and above for us. We will definitely be back and going to recommend this place to family and friends!

sandra M. 
Rating:
4.0

They go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona

Melissa R.  |  Overall Experience 
Rating:
5.0

Again had no issues dropping off Ford van and car trailer personnel very friendly and polite would use U-HAUL Again THANKS.

PATRICIA A. 
Rating:
5.0

Excellent service felt well cared for. Great to do business with this office. Thank you

RONALD M. 
Rating:
5.0

Equipment is well maintained and the staff is super friendly

Donald K. 
Rating:
4.0

I booked a trailer and appliance dolly, but when I got there they did not have any. I would expect if I reserve it you would have it on hold instead of me having to go around looking for it. And should have more than one person there I had to wait like 15 mins while he was helping someone else.

James G. 
Rating:
3.0

I did the mobile pickup, the code to unlock the truck was incorrect and I was missing some of thee things I added to my order (utility dolly, moving blankets.) The guy working was really helpful, the mobile pickup was just really unsuccessful.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

Ralph E. 
Rating:
3.0

There was so no truck available and had to reserve and a rep couldn't help me see if other locations.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Costumer service is great thank you so much..

MATILDE D. 
Rating:
5.0

Customer did not leave a comment.

Alvin B. 
Rating:
5.0

The staff was extremely helpful and the truck was ready on time.

CATHERINE K. 
Rating:
5.0

I had a very easy time with the check in and return process, the manager was courteous and very professional. Thanks and keep up the good work ! David Ruiz Always a Friend

David R. 
Rating:
5.0

Great experience. Was there for 5 minutes and was all hitched and ready to go. Great staff. This will be my permanent location. Especially your staff. Great guys thanks. Dan

DANIEL F. 
Rating:
5.0

I don't think you could improve much don't change anything. all was excellent for me as always for the last 12 years continued success thanks again will see you soon.😁

ABEL M. 
Rating:
5.0

Customer did not leave a comment.

JESUS N. 
Rating:
5.0

I registered online so when I checked in it was easily and the same at checkout

BELINDA Q. 
Rating:
3.0

Customer did not leave a comment.

REYES O. 
Rating:
5.0

Great welcome greeting.Excellent customer service.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

LUZBERTO B. 
Rating:
5.0

I are a professional people no ? About! Good service

FRANCISCO M. 
Rating:
5.0

Great Service!!!

juan C. 
Rating:
5.0

Just need to clean the equipment

JUANAGUSTIN E. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

HILARIO S. 
Rating:
4.0

Customer did not leave a comment.

LAZARO L. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Manager was great

ABDULMUTTALEB K. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA H. 
Rating:
5.0

Customer did not leave a comment.

brandt T. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Excellent customer service; very helpful; check-in-out/return process was quick and smooth. I would definitely use this U-Haul location again in the future!

Gary M. 
Rating:
5.0

The app used to return the vehicle is one of the worst apps I have come across!!!! The location finder is NOT user friendly. This is my second time returning on the app and it wasn't any easier the second time around. Fix the app!

REIME P. 
Rating:
3.0

Customer did not leave a comment.

GERMAN V. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

Frank A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

SAVERIO S. 
Rating:
5.0

The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David

Melissa M.  |  First Impressions 
Rating:
5.0

Nothing. Both attendants who helped me were great. Quick and helpful. Made it easy

BENJAMIN Z. 
Rating:
4.0

The person working was very friendly and helpful, thank you.

Mujtaba J. 
Rating:
5.0

Customer did not leave a comment.

juan C. 
Rating:
5.0

Customer did not leave a comment.

Juana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
5.0

Customer did not leave a comment.

DIVINA I. 
Rating:
5.0

David and the staff were very friendly and accomodating. Excellent customer service!

KORI B. 
Rating:
5.0

Education on customer service on uhaul.com plus scheduling manager Andrew. David Gomez at Pomona was Great help and made my stress of uhaul.com and scheduling manager dropping the ball and giving me the run around and messing up my reservation I made 3 weeks prior!!!!!!! Great Job David Gomez!!!

Manuel Y. 
Rating:
4.0

Reservations were made for pick up on the wrong day when making them face to face. I was going to change pick up time when I noticed my reservation was canceled. Call center made it more confusing stated no trucks available when they indeed had one. Everything worked out but for a hit minute it was frustrating. David, was available by text and that helped as we had to extend the drop off time. All turned out great 👍🏻

RICHARD O. 
Rating:
5.0

Staff very professional and helpful. Explained details and was able to answer my questions. Truck was ready to go when I checked in.

Stephanie F. 
Rating:
4.0

Nothing. The guys were professional and kind

Ericka W. 
Rating:
5.0

Great customer service.

Stazy M. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Super nice and friendly!

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

long N. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

JULIO H. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

The guy who helped me at the desk was very friendly and super helpful! Thank you!

SANDRA C. 
Rating:
4.0

Service was really fast and friendly but truck needed to be washed. It is understandable due to staff shortage.

Jose G. 
Rating:
5.0

Customer service consistently fantastic at every U-Haul I've been to. Including over the phone support. This is drastically improved my perception of U-Haul/renting vehicles. Thank you, U-Haul.

LUCAS A. 
Rating:
5.0

Good experience

Steve H. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS P. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Excellent service

AGUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him

MARISELA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
1.0

Punctuality… some basic customer service…respect of customer's time…

Lysander O. 
Rating:
5.0

quick and king service

LIWEN L. 
Rating:
5.0

Friendly staff and professional

Juan O. 
Rating:
1.0

did not have furniture blankets for rent when i had already ordered online. I was told that i had to drive to a different location just to get pads. Luckily i had another person grab them for me, since driving the uhaul would waste mileage and gas - incurring more costs

Frankie K. 
Rating:
4.0

Customer did not leave a comment.

Sandy N. 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
5.0

Thanks

Reyna Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  First Impressions 
Rating:
5.0

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Yesenia F.  |  Reservation 
No reviews have been submitted for this location.

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