Customer Reviews for U-Haul Moving & Storage at Hwy 280

5159 reviews

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

(651) 645-0290

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Saied Mostafa M. 
Rating:
5.0

Marvelous team! The whole experience was beyond my expectations with the team recommending options that made my move real easy.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

Thanks guys” it was a last minute thing where a larger truck was needed to remove a lot of supplies from a construction site and need to be completed in a timely fashion. I've always used the Como location because of the convenience and care of the staff here . Mr.Jackson and his supervisor were fast and the transactions was completed and I was on my way faster then a fast food drive up. Thanks guys.

Clifton W. 
Rating:
5.0

Customer did not leave a comment.

Zubin M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

All went very well. Great service.

CARLA U. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM H. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Everything on your end was excellent. I found the delivery driver extremely helpful and his Customer Service skills should be used as the Benchmark for all your staff! Had a bit of disappointment on the pod pickup in AZ. Not only was it more expensive my for the service here, but the pod return was delayed by a day due to poor customer service. I'll note the distance travelled to deliver and pick up was much closer for them then it was for the initial delivery and pickup, and in a much cheaper labor market.

Beecher V. 
Rating:
5.0

We rent frequently for our business needs and Matt and the Como Ave staff are always efficient and effective. We will be back again many times and look forward to renting from them.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Everyone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer

theodore g.  |  Online Move In 
Rating:
5.0

Service was great! I was having a rough morning and Anthony went above and beyond to help me out! Excellent service!

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

SARUNAS V. 
Rating:
4.0

I didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for $5 a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.

AMBER H.  |  First Impressions 
Rating:
5.0

Very helpful guys who work here

theodore G. 
Rating:
5.0

had a great experience. thanks for everything.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Ellen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEGAN H. 
Rating:
4.0

Customer did not leave a comment.

M gust J. 
Rating:
1.0

Stop ripping off customers with the discriminatory "After Hours" drop off fee of $20!! You are making the inaccurate assumption that everyone has a mobile phone, which is necessary to avoid this fee.

LOIS S. 
Rating:
4.0

More space for returns perhaps, otherwise good

Mitchell G. 
Rating:
1.0

I rented a trailer online to be picked up in Apple Valley because it wasn't available in Hastings... I drove to Apple Valley, then was called and said the trailer wasn't available and I would have to drive all the way to St. Paul costing me an extra hour of drive time. The rep in St. Paul said I could drop the trailer off anytime when done. I dropped it after hours but within my 24 hour period. They then charged me an “after hours drop off fee”! Avoid this location at all costs!

Kenneth W. 
Rating:
5.0

Great service and upbeat attitude by staff. Probably my 5th time using this U haul.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

My automatic payments stopped working after I updated my credit card. I set it up on the website three months in a row and the payment would go through for one storage unit but not the other. This isn't specific to the location, it's an issue with the website but it was really frustrating because I got two late fees.

Benjamin C. 
Rating:
5.0

Make sure customer knows about calling if going to be late so vehicle isn't cancelled.

Milan M. 
Rating:
5.0

Everything was great customer service also .

Merrilean J. 
Rating:
2.0

The guy that check me in when I brought the truck back was very rude and would not give me a paper receipt. Unfortunately the email receipt is not good enough for reimbursement for me.

John R. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE Q. 
Rating:
5.0

Maybe more staff over the weekend. The clerk who checked me out was very helpful and informative.

TERRINA W. 
Rating:
5.0

Customer did not leave a comment.

Lee T. 
Rating:
3.0

There was no dolly even though I paid for one.

Alysha D. 
Rating:
5.0

Nothing; my experience was perfect- friendly, efficient, clear with rental explanations.

Nancy K. 
Rating:
5.0

Your company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!

Why I A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

This was not a good experience. Difficult to reach anyone, order got messed up, I still have 2 charges for $325 that (after 7 days) still has not been credited back to me. Your website isn't user friendly. For a larger rental moving company, I'd expect things to be way more dialed in. Very disappointed in my experience. Would not use the service again.

sara D. 
Rating:
5.0

Excellent Service & the U-Haul Moving Helpers were Incredibly good, careful and loaded the truck perfectly. I wanted to give them a separate excellent review, but couldn't find the link to do so. There code was 190565.. Thanks for everything, couldn't have been better. Anthony on checking in was also excellent.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
5.0

Everything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Great service

Thomas H. 
Rating:
5.0

Great customer service! Friendly staff, quick, super easy to rent a truck on moving day! Thank you for making one thing less stressful.

Kelly M. 
Rating:
5.0

Super smooth, easy experience with a great staff. Very pleased!

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

Gloria R. 
Rating:
5.0

Customer did not leave a comment.

STACEY H. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY D. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
5.0

Truly exceptional service. Thank you!

Ka V. 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  Overall Experience 
Rating:
2.0

I am a seasoned renter. Truck was not full with fuel which places the burden on the renter to return the vehicle with the exact amount of fuel. Truck was not pulled up and ready to go even though I had called ahead. The computer system at this location was unable to scan my DL, my credit card. NOT using this location again--plenty of other locations around MSP.

Joshua W. 
Rating:
5.0

All good. Thanks!

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

Customer did not leave a comment.

ANNIKA A. 
Rating:
5.0

Very good.

LARRY B. 
Rating:
5.0

Noah was very cordial and informative. 10/10 experience for me.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

MIKE O.  |  Overall Experience 
Rating:
3.0

My order was not complete. I had ordered a rolling cart and furniture pads, but they were not in the back of the truck when I picked it up. I did receive a refund for the items, however.

Adam H. 
Rating:
5.0

Well maintained location very good customer service, my only issue was the truck they gave me felt like it's falling apart. Needs lot repairs....

Saleh S. 
Rating:
5.0

Customer did not leave a comment.

Karlia L. 
Rating:
3.0

Customer did not leave a comment.

Afrah A. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

DANA L. 
Rating:
5.0

The people were friendly, professional, helpful and incredibly efficient. We actually enjoyed our experience! Great lication

Bernadene R. 
Rating:
5.0

Customer did not leave a comment.

Quinn G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Good job

Houssein K. 
Rating:
5.0

Customer did not leave a comment.

Abdullwahid M. 
Rating:
5.0

Excellent services

Jose S. 
Rating:
5.0

I had a U-Haul truck for longer than I expected and they solved the situation. I went from extremely angry and disappointed but everything was solved by the location employees. The ones overseas and national are not as good as the local employees. Even though they all need a lot of improvement. It's a good business #BMjr

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

The guy that helped me out was very informative and helpful!!

JESSICA V. 
Rating:
5.0

Customer did not leave a comment.

PRANAY P. 
Rating:
5.0

Storage area was well secured and lit.

Robyn B.  |  First Impressions 
Rating:
5.0

Service was top excellent. Very helpful and friendly staff.

TODD G. 
Rating:
5.0

They made the truck rental seamless and the storage area is safe well secured and lit. I'll only rent with them from now on!!

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Tillie W. 
Rating:
5.0

I'm not sure. I thought everything was great. Very professional and friendly. Best experience I have had with any u haul

Tammi H. 
Rating:
5.0

Very easy transaction.👍👍

Joseph M. 
Rating:
5.0

I used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!

Christina B.  |  Overall Experience 
Rating:
4.0

Be a little nicer.

Matthew K. 
Rating:
5.0

Uhaul was a great one stop shot for all of my moving needs!

Christina B. 
Rating:
5.0

Customer did not leave a comment.

AKSHAY D. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

everything went well.

Jamie K. 
Rating:
1.0

I was Mis inform about my rental

Bashir B. 
Rating:
1.0

Entire experience was horrible. I may have ptsd

Patience H. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Everyone was very courteous and professional. Thanks to Pat for loaning me a strap with a ratchet for my dolly.

Thomas H. 
Rating:
5.0

i wasn't aware that my van was around the back of the building. perhaps the website check-in can make a note of that

Anthony M. 
Rating:
3.0

I had to pick up the Uhaul and car tow at two different locations which was inconvenient and I was not made aware of the fact that I was responsible for attaching and loading the car on the tow

Brennan M. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Nothing everything was fine customer service was great. Thank you

Ray M. 
Rating:
5.0

Customer did not leave a comment.

DONGBIN K. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

JAAFAR A. 
Rating:
3.0

Customer did not leave a comment.

anita W. 
Rating:
5.0

Very clean and easy to access, the staff is very helpful.

Jaafar A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zoe M. 
Rating:
4.0

This is a tale of two ratings. The inperson staff was amazing (5 stars!) and helped fix the quagmire that was contactless pickup (0 stars). My best advice is to completely redesign contactless pickup. Maybe model it after the rental car industry that has been doing this for years. We assumed the process would be easy but it was more like the world's worst scavenger hunt. It delayed our move for about an hour and included random steps like "hey, we need to call two of your buddies! Why you ask, who knows? Maybe bad drivers and don't have buddies?" They called my contacts but never called me back. After 30 minutes of standing outside, we just went inside where the onlocation staff helped us cancel that whole mess, make a new reservation, and get us moving in about 10 minutes. You should give the excellent inperson staff at this location raises for unintentionally making their jobs more difficult. I recommend using the new funds created from firing whatever CEO dreamed up the nightmare that is U-haul contactless pickup.

Justin R. 
Rating:
5.0

Everyone working there is really nice

GABRIEL P. 
Rating:
5.0

very quick service and clean professional nice staff i will recommend everyone to come to this location 👍

Tammy R.  |  First Impressions 
Rating:
5.0

great experience overall!

Ana B. 
Rating:
5.0

Fast, friendly service

Joel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Murrie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique P.  |  First Impressions 
Rating:
5.0

It was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! Thank you!

Leah A.  |  Overall Experience 
Rating:
5.0

Excellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.

David G.  |  First Impressions 
Rating:
4.0

Overall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley B.  |  First Impressions 
Rating:
4.0

Price was just too high unfortunately. But other than that, I can’t complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.

Sheena M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angelique H.  |  Overall Experience 
Rating:
5.0

This is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.

Barbara H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rumeal S.  |  Online Move In 
Rating:
5.0

Excellent thank you very much 🙏🙏

sena a.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and friendly staff.

Erica M.  |  Overall Experience 
Rating:
5.0

Awesome service; thanks Matt!

Joona S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

victoria e.  |  Overall Experience 
Rating:
5.0

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Diane O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madelyn M.  |  Overall Experience 
Rating:
4.0

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

ELIZABETH M.  |  First Impressions 
Rating:
4.0

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

Kyle Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ABDRIZAK A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDI E.  |  First Impressions 
Rating:
5.0

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Robert M.  |  First Impressions 
Rating:
5.0

I was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.

Gerald S.  |  Overall Experience 
Rating:
5.0

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Katlego M.  |  First Impressions 
Rating:
5.0

Excellent customer service and facility

Maria J.  |  First Impressions 
Rating:
5.0

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Dee M.  |  First Impressions 
Rating:
3.0

Excellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anita s.  |  Overall Experience 
Rating:
3.0

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Ai Li Y.  |  Online Move In 
Rating:
3.0

Mice got into my storage unit.

Coya N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aditya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aditya B.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful.

KEARRAIH Z.  |  First Impressions 
Rating:
5.0

Great service!

lwabeya m.  |  Overall Experience 
Rating:
5.0

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Barbara H.  |  First Impressions 
Rating:
5.0

Very user friendly!! Helpful friendly staff. Overall positive experience. Would use again!

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHUNXIAO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason J.  |  Overall Experience 
Rating:
1.0

infested with vermin

Kassandra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

This location was friendly at all times even when short handed or extremely busy. Thank you

Carla W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  Overall Experience 
Rating:
5.0

I have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.

Christopher D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mai T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lavette n.  |  Overall Experience 
Rating:
5.0

Everything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.

MARCEL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia S.  |  Overall Experience 
Rating:
4.0

One minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy O.  |  Overall Experience 
Rating:
3.0

I am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.

Jason N.  |  Overall Experience 
Rating:
3.0

Although indoor storage is nice . It’s a pain in the butt to get my stuff to

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY O.  |  Overall Experience 
Rating:
5.0

Good access to highway. Friendly people helping at the desk. Good experience.

Tim L.  |  Overall Experience 
Rating:
5.0

Everything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.

MARCEL F.  |  First Impressions 
Rating:
5.0

Friendly, helpful staff. Safe and clean storage with easy access. Highly recommended!

Karen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon R.  |  Overall Experience 
Rating:
4.0

You have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.

John W.  |  Overall Experience 
Rating:
3.0

Need to deal with the apparent mice issue.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niya T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fay B.  |  Overall Experience 
Rating:
4.0

Storage was a bit smaller than the dimensions provided. Should let customers know that

IRVING R.  |  Overall Experience 
Rating:
4.0

Website not user friendly. Difficult to pay fees online.

Patrick G.  |  Overall Experience 
Rating:
5.0

Thank you

Jennifer M.  |  Overall Experience 
Rating:
5.0

When returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.

ANNETTE b.  |  Overall Experience 
Rating:
5.0

nice place to store your stuff

Lemuel T.  |  Overall Experience 
Rating:
4.0

Satisfied with the service at that U-Haul location, which cannot be said with some other locations.

Tsuleng L.  |  Overall Experience 
Rating:
2.0

Mouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund

andrew t.  |  Overall Experience 
Rating:
1.0

Some of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"

Elliot C.  |  Overall Experience 
Rating:
5.0

There was no toilet paper the night I was there unloading my things to put them in storage.

Roynisha R.  |  Overall Experience 
Rating:
5.0

This UHaul facility was the best I've worked with.

Adrienne S.  |  Overall Experience 
Rating:
5.0

Always helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.

Diane N.  |  Overall Experience 
Rating:
5.0

The process was simple and autopay is the way to go for monthly billing.

Catherine M.  |  Overall Experience 
Rating:
2.0

Poor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses

Ahmediini E.  |  Overall Experience 
Rating:
5.0

nice place & people

Karen P.  |  Overall Experience 
Rating:
4.0

Storage fees are too expensive and there are no discounts for students.

assata k.  |  Overall Experience 
Rating:
1.0

My storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)

Jane P.  |  Overall Experience 
Rating:
5.0

The only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.

Sean G.  |  Overall Experience 
Rating:
5.0

Very friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.

joseph b.  |  Overall Experience 
Rating:
2.0

Facility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.

Charles R.  |  Overall Experience 
Rating:
3.0

I was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!

alicia b.  |  Overall Experience 
Rating:
2.0

There are mice, make sure you wrap your belongings in plastic.

Sarah M.  |  Overall Experience 
Rating:
5.0

excellent service and facility

Ann C.  |  Overall Experience 
Rating:
2.0

When I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.

John W.  |  Overall Experience 
Rating:
5.0

The facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!

YAN S.  |  Overall Experience 
Rating:
5.0

.

Brendon O.  |  Overall Experience 
Rating:
4.0

Great experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.

James S.  |  Overall Experience 
Rating:
4.0

The staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.

Cherie S.  |  Overall Experience 
Rating:
3.0

This facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.

AMY J.  |  Overall Experience 
Rating:
5.0

The location was super convenient and made moving a much smoother process!

Laura W.  |  Overall Experience 
Rating:
1.0

My room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.

Riley M.  |  Overall Experience 
Rating:
5.0

Very good facility. I plan to use it again in the future.

Stephen B.  |  Overall Experience 
Rating:
3.0

The only nice thing was after the office closed one guy was welling to help when another wasn't.

Abdullah A.  |  Overall Experience 
Rating:
5.0

Very smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.

Adrian F.  |  Overall Experience 
Rating:
5.0

Very convenient. Loading dock area is great. Staffed by SUPER people!

Dean K.  |  Overall Experience 
Rating:
5.0

the facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return

Hoai P.  |  First Impressions 
Rating:
5.0

Extremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.

PeyEe F.  |  Overall Experience 
Rating:
5.0

The guy that help us was very nice and helpful

tammy a.  |  First Impressions 
Rating:
5.0

I made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Thanks.

joseph b.  |  Overall Experience 
Rating:
5.0

Initially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle

Michael G.  |  First Impressions 
Rating:
1.0

Extremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little

lonnie c.  |  Overall Experience 
Rating:
5.0

Words cannot describe how helpful customer service was

PeyEe F.  |  First Impressions 
Rating:
5.0

Cory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.

Catherine M.  |  First Impressions 
Rating:
5.0

It’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!

Xiao S.  |  Overall Experience 
Rating:
5.0

If I ever need storage u haul is the only place

Abdikadir S.  |  Overall Experience 
Rating:
2.0

female worker at office counter. was super unfriendly!

Katie b.  |  Overall Experience 
Rating:
5.0

Great service and equipment. Easy to work with.

Benjamin B.  |  Overall Experience 
Rating:
5.0

Everyone that helped my girlfriend and I were extremely helpful, professional, and polite.

Laura W.  |  First Impressions 
Rating:
5.0

Great service.

Brendon O.  |  First Impressions 
Rating:
5.0

Best experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.

Darlene P.  |  Overall Experience 
Rating:
5.0

This location and choice of storage space was perfect for our needs.

linda g.  |  Overall Experience 
Rating:
3.0

Service was slow. But employees were helpful.

Alexa M.  |  Overall Experience 
Rating:
5.0

I appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.

Alicia S.  |  First Impressions 
Rating:
5.0

Originally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.

Elise H.  |  Overall Experience 
Rating:
3.0

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Julia P.  |  First Impressions 
Rating:
4.0

Great storage experience

Katherine H.  |  Overall Experience 
Rating:
4.0

Good overall but it’s very difficult to get a hold of the staff for help via the phone

VAN H.  |  Overall Experience 
Rating:
4.0

All good except it smells awful. Air filtration NOT toxic fragrances would help.

diana g.  |  Overall Experience 
Rating:
4.0

Thank you for being accommodating after U-Haul's error in my initial booking for storage space!

Justin C.  |  First Impressions 
Rating:
5.0

I’ll come to this location for all my Uhaul and storage needs

Clifford A.  |  First Impressions 
Rating:
5.0

Very clean well organized and the staff was very friendly and professional.

Stephen H.  |  Overall Experience 
Rating:
5.0

I was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great

Brittany P.  |  First Impressions 
Rating:
4.0

The van and storage are well maintained

Regina p.  |  First Impressions 
Rating:
5.0

Will use again in the future! The guys here were personable and friendly!

allison b.  |  Overall Experience 
Rating:
5.0

We came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. Thank you!

Darlene P.  |  First Impressions 
Rating:
5.0

Person who helped me was super friendly and helpful!

jeff k.  |  First Impressions 
Rating:
5.0

Was available when I needed it. Thank you.

SCOTT D.  |  Overall Experience 
Rating:
4.0

She was quick , professional and helpful!

Vanessa K.  |  First Impressions 
Rating:
5.0

When I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful

Latracha M.  |  Overall Experience 
Rating:
4.0

Customer Service was great. Keep up the good work

Anthony h.  |  First Impressions 
Rating:
5.0

Good value clean great location and helpful staff

Eric W.  |  Overall Experience 
Rating:
5.0

If I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y

Barbara H.  |  Overall Experience 
Rating:
4.0

Every one was Cool

lola j.  |  First Impressions 
Rating:
5.0

Great experience at a rough patch in my life. I’m a widow. My home burned and The Uhaul team couldn’t have been better: caring, professional and have earned my loyalty.

krag s.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating!

Mason M.  |  First Impressions 
Rating:
4.0

no additional comments

Joseph R.  |  Overall Experience 
Rating:
5.0

Great Service!

bob r.  |  Overall Experience 
Rating:
2.0

I began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things

GILLIAN R.  |  First Impressions 
Rating:
5.0

No complaints

JUANITA H.  |  Overall Experience 
Rating:
5.0

The 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?

robert r.  |  First Impressions 
Rating:
3.0

Had mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.

krista R.  |  Overall Experience 
Rating:
5.0

People were easy to work with

justin l.  |  Overall Experience 
Rating:
4.0

No sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.

ANTHONY V.  |  Overall Experience 
Rating:
5.0

UHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!

Lauren O.  |  Overall Experience 
Rating:
5.0

Pat (?) was very helpful, thorough and accommodating.

diana g.  |  First Impressions 
Rating:
5.0

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

JOAN M.  |  First Impressions 
Rating:
5.0

I appreciate the 24 hour access

waleed s.  |  Overall Experience 
Rating:
2.0

I was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.

Anis T.  |  Overall Experience 
Rating:
5.0

Great service!

Melissa N.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Joe F.  |  Overall Experience 
Rating:
5.0

I spoke with Brian and several other staff members, all of them were wonderful

mike B.  |  Reservation 
Rating:
5.0

Did hitch wiring instalation and rented a trailer. Great staff, great service.

DAVID K.  |  Reservation 
Rating:
5.0

I was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You’ve got a gem of an employee there.

Mark T.  |  Reservation 
Rating:
5.0

I rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.

julie s.  |  Reservation 
Rating:
5.0

Very good and efficient process

Nancy L.  |  Overall Experience 
Rating:
1.0

There was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.

kimberly B.  |  Overall Experience 
Rating:
3.0

With the exception of Corey, it seems the staff could care less.

Daniel C.  |  Overall Experience 
Rating:
2.0

There has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.

Guled K.  |  Overall Experience 
Rating:
5.0

Thanks for the help!

David R.  |  Overall Experience 
Rating:
1.0

I reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available

Lanae G.  |  Reservation 
Rating:
5.0

Everything worked out great. No further comments

Michael L.  |  Reservation 
Rating:
4.0

I really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.

Leah B.  |  Overall Experience 
Rating:
4.0

All good.

MARY J.  |  Overall Experience 
Rating:
5.0

Everything was great. No complaints. Great people. Location is easy to find.

patrice T.  |  Overall Experience 
Rating:
5.0

My rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!

DEREK C.  |  Overall Experience 
Rating:
3.0

There was a TON of mouse poop in my storage unit. In contrast, I’ve had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.

ANNIE L.  |  Overall Experience 
Rating:
4.0

No additional comments

Mason M.  |  Overall Experience 
Rating:
3.0

Waiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr

Karina A.  |  Overall Experience 
Rating:
5.0

The website needs to be simplified.

Gail C.  |  Overall Experience 
Rating:
5.0

Very convenient for University students!

Nicole N.  |  Overall Experience 
Rating:
5.0

Clean, easy to navigate, friendly and helpful staff

Theresa C.  |  Overall Experience 
Rating:
5.0

This facility is always clean and the staff is very helpful.

Lynda R.  |  Overall Experience 
Rating:
5.0

Staff is very helpful and property is well maintained.

Lynda R.  |  Reservation 
Rating:
5.0

Thanks for all your help

Nathan V.  |  Overall Experience 
Rating:
5.0

I've rented storage units at your facility twice now and would gladly do it again.

casey b.  |  Overall Experience 
Rating:
4.0

The only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.

Scott K.  |  Overall Experience 
Rating:
5.0

good

Matt M.  |  Overall Experience 
Rating:
5.0

People get goofy sometimes, but thats the nature of move-in season

kevin M.  |  Overall Experience 
Rating:
5.0

Excellent customer service and facility’

Richard N.  |  Overall Experience 
Rating:
1.0

I was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone

john b.  |  Overall Experience 
Rating:
5.0

Very nice facility

Gary C.  |  Overall Experience 
Rating:
5.0

The staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.

Krista M.  |  Reservation 
Rating:
5.0

We had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!

Elissa F.  |  Overall Experience 
Rating:
5.0

Great experience- thank you!

Jean D.  |  Overall Experience 
Rating:
4.0

Overall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say “excellent” is because of the mouse droppings in the unit.

CHAD C.  |  Overall Experience 
Rating:
5.0

Everything was clean and organized.

Timothy L.  |  Overall Experience 
Rating:
5.0

I used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!

kyle w.  |  Overall Experience 
Rating:
1.0

Since I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it

hannah s.  |  Reservation 
Rating:
5.0

Very clean facility, expert staff & easy acess. Perfect !

catherine d.  |  Reservation 
Rating:
5.0

I was downsizing my storage unit. Polite customer service, took care of my transaction quickly.

Diane N.  |  Reservation 
Rating:
3.0

The facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.

ronnie w.  |  Reservation 
Rating:
5.0

Great facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.

julia s.  |  Reservation 
Rating:
4.0

Thank you.

Kitrina B.  |  Overall Experience 
Rating:
5.0

great customer service very helpful

SOWDA M.  |  Reservation 
Rating:
5.0

Friendly and efficient service.

Timothy L.  |  Reservation 
Rating:
5.0

Super nice facility and personnel!

Richard c.  |  Overall Experience 
Rating:
5.0

Very helpful staff

BILL L.  |  Overall Experience 
Rating:
3.0

No comments at this time.

Stephanie J.  |  Overall Experience 
Rating:
5.0

We had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!

michael C.  |  Overall Experience 
Rating:
5.0

None

Bradley T.  |  Overall Experience 
Rating:
5.0

I could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!

Jerry R.  |  Overall Experience 
Rating:
4.0

Some computer difficulties at the beginning- but staff was friendly and everything worked out!

Katherine M.  |  Overall Experience 
Rating:
3.0

Rats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin

GORDON B.  |  Overall Experience 
Rating:
5.0

Thanks for all your help

ann c.  |  Overall Experience 
No reviews have been submitted for this location.

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