Excellent manager and staff.
Sergei MCustomer Reviews for U-Haul Moving & Storage at Hwy 367
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great!!
Quiarra SCourteous, professional and friendly service every time. Thanks for everything and many blessings to the entire crew!!!
Fabian FCustomer service was excellent and, professional.
Charlene JNothing everything was fine
ARVELL Cuhaul really took care of us. we had same day service. they had me in and ou
CYNTHIA NWonderful great staff and owner
Terry B | First ImpressionsEverything was great
Ruby HMs.Kris was cordial and professional. Highly recommend her for anyone in need of transport vehicle, trailer, packing or storage solutions
Tim DExcellent staff and service!
Sergei MThe staff was very knowledgeable, professional, and an excellent representatives for your company. I really appreciate that. Thank you.
Helena P | First ImpressionsPlease check the transmission in the truck. That truck isn’t going to last long.
Apryl BThis is an awesome service and location all staff members are great
Charlotte KNA
Brenda BAdd mandatory insurance to the advertising, $19 a day is misleading.
Reginald Wgreat location and very clean and friendly staff.
Tammy K | Overall ExperienceHelpful workers, clean vehicles.
Falishia HThe most ghetto uhaul place Ive ever rented from. Rented here twice, 1st time the Ghetto manager tried to tell us to unhook the trailer ourselves because she didn't want to have to go get the tool and do the work herself when I kept trying to tell her it wouldn't unhook. She is extremely lazy. 2nd time she fraudulently overcharged me $100 first lying and saying it was damaged when I have pics and videos and then saying it was because I didn't clean the mud off the outside of it. Uhaul needs to be clear that the uhaul needs to be taken through a carwash if they are allowed to keep playing technicalities with the cleaning because I was charged $100 for a cleaning fee when I wasnt even told to sweep it out but I did thinking that was cleaning it. These idiots dont even explain anythingto u at this location, its poorly ran and super ghetto DEFINITELY NEVER RENT AT THIS LOCATION & IF U MUST BE AWARE THEY FRAUDULENTLY TAKE EXTRA MONEY.. NOBODY informed us loyal customers that we need to clean the outsidenof the trailer. Then first lied and claimed that the trailer was damaged when i have pictures and videos of it, then she switched it to it had mud on the outside above the tires. I called and the 800 # the man didn't even know the name of the wheel well, he said I was supposed to wash it before returning it to the station and return it the exact same way I rented it-> I dont see how when I had it during rainy days. They play around with technicalities and thats not cool especially when ive been a loyal customer to uhaul and have never have been told the outside of the vehicle needs to be washed. Its ridiculous. Then he tried to offer a funky 20 credit for a future rental I AM NEVER RENTING FROM UHUAL EVER AGAIN I want my money back they fraudulently charged me and im letting everybody I know know how they switch the rules whenever they feel like it. I have never had to take the uhaul through a carwash before returning it in the past so whats different now. Yes I paid for insurance too.
Kherin GTo slow
Melzena MEverything was ok to me and the agent was very nice
Annette BGreat customer service and overall experience!
Erica RMy experience was very pleasant. We plan to use the location in the further. The you man who assisted us was vey helpful and informative
Tanesha VKeep up the good work with Knowledgeable & professional staff
RONALD MThe people we dealt with were very nice, professional, and just really made a stressful move pleasant and manageable. Will definitely return to this location if we ever need moving services or storage etc
Charles JThe manager did a wonderful job
Kiesha SNothing!
Essie MThe people was nice,and the in side if the store was clean. I will be back soon!!!
Cortez TThe Lady that waited on me just morning was Very Helpful and Very nice as well. I forgot her name🤦🏽♂️😁
DERICK SEverything was good and everyone worked there
Eric WHave more people at the register . There was only 2 people there . The manager was doing cashier and filling propane. And the guy was prepping the uhauls.
Payton DThe online drop-off is difficult. Last night 2 other people just gave up n dropped keyboard as I did.
DARRYL JThe Mobile truck pickup was awesome. This was my first time using that option. The staff was friendly and respectful when I returned the truck.
Michele RSo the reasoning for my responses are, the employees did their jobs well, however the system allowed me to reserve totes that didn’t exist for this location, wouldn’t accept different payment methods for 2 different purchases ( truck and boxes ). All of this made me late for an appointment. Please fix your systems for this location. Thanks
Remy EIt was very helpful and good thank you all so much
Angela H | Overall ExperienceThis location treated me with so much respect and all of the staff was friendly and took care of everything that I needed very much will be using them in the future and recommend everyone else to as well
Keshawn BThe GM and staff were very helpful and made sure that all of our needs were taken care of. I would highly recommend this office.
Jordan J | Overall ExperienceThe manager was very helpful. And provided great service.
CORRINE TThe manager Kris went above and beyond to assist. I am so glad I walked into her store. She was very orand listened to the need and met all expectations!
MARILYN H | Overall ExperienceMy reviews are based on everything encountered during this experience. The people providing the services all should have a five-star rating, but the ease of access and mobility could use an update (things have not changed at this location in over 39 years). The equipment rented was adequate for what was needed, but I was a little misguided with the equipment options (as it worked out in the end, things worked out fine. I ended up using my personal towing vehicle to carry quite a few items that I was expecting to place on the trailer leased.).
Rickey SThey are always pleasant and I’m in and out in a timely fashion Go see Kris!!!
MALARIE MStaff was very friendly and helpful. Great people to work for.
JEFFERY RAlways A-1 Customer Service. In and out, professional and clean environment. I only rent from this location. 5 ⭐️ ⭐️ ⭐️⭐️⭐️
DEAMBRE JThe lady at that location put in info after I left and didn't put out town now I'm billed for out town return
La'kira TI ordered a hitch, 4-pin, and 7-pin connectors. The day were supposed to take it for installation was a horrific ice storm so we had to reschedule. Y'all should have been closed! Anyway, they rescheduled without notifying me. When the installer called I explained this to him. He said to have the truck there at 0630 and he would install while we wait. When the time came, he said he couldn't do the hitch and the wiring because that would take several hours. Had I been told that upfront I would have taken it elsewhere.
Kyle SThank you so much for your services!!!!
KEVIN K | Overall ExperienceJust wanna say the customer service was great!!!!
LARRY FGreat customer Service!
Frenchi TMy experience with Ms Kristina was nothing short of amazing and she did her job while easing my troubles. I greatly appreciate the wonderful customer service.
Ciara T | Overall ExperienceThese BEAUTIFUL PEOPLE DID EVERYTHING POSSIBLE TO MAKE SURE WE WERE BEING SAFE AND OUR THINGS WERE AS WELL. JUST PEOPLE TAKING CARE OF PEOPLE.
Latosha R | First ImpressionsYour dread head male employee don't like his job and called me a bitch and left me standing outside returning your van u will never
Tangala BCustomer service
Tangala BGreat customer service ! Christina was super nice !
FRED CAlways responsible and courteous
Darryl DKeep thing the way they are great people
TYRONE HThe customer service was perfect. The lady at the desk is simply a joy.
Candace JEveryone was very polite and helpful. The area both inside and outside was very clean which allowed us to get in and out in a timely manner. Thank you!
shanta jThe Same Service I Received,Thanks
Frieda CThe Internet was down at the location when I was sent there from another location to pick up. My transaction had to be completed over the GM's personal cell phone. The truck had warning likes popping on and off, using the heat made the engine sputter, got the truck fully loaded and the battery gave out. Then the same GM only gave a $19.95 discount when returning. All in all I had to keep the truck additional days due to the poor equipment quality. It was a terrible experience.
Shaurice IAwesome
Harlan SKeep doing the great work they’re doing
Bernita PThe staff was nice and very professional thank you so much
Betty EKept increasing prices every other month
Jayla T | Overall ExperienceThank you
LORIETTA SNothing! Everything was just excellent and customer service was outstanding!! Don't change a thing.
sophia wNothing. Everything was perfect to me.
Melissa WMy drop off Location was Redding California ⭐⭐⭐⭐⭐ Service.
Mark hStaff was very helpful with our situation and respectful
Alisha M | First ImpressionsThey only have one good worker Rashai
danielle m | Overall ExperienceKristine is awesome at her job! She was very helpful, great communication and customer service skills!!! She made my experience a success!!! Thank you
CHRISTY C | First ImpressionsIt was very hot & upon entering the lobby it was hotter than outside. They said that they were doing renovations. The poor guys having to work in that heat. But as a customer this was not a pleasant experience. felt as though I was going to pass out.. Also they could not find my unit. The young man had to call mgr to come because it was not numbered & did not fit in with numbered sequence of all other units. This was about a 15 mn ordeal & the a/c in our uhaul rental was not working properly. Just made a stressful day worse.
Michele L | First ImpressionsNA
Brenda B | Overall ExperienceThank you!
Kendraica P | Overall ExperienceGreat people to work with!
Daryl C | Overall ExperienceYou guys keep up the good work awesome job and Theo ONeal is a awesome guy he was a big help to me really appreciate you guys from the bottom of my heart ❤️
VINCENT M | Overall ExperienceTheo and Rashad were stellar! My experience was seamless from start to finish!! I will be back!
Sherri J | First ImpressionsThanks guys!
Brenda G | Overall ExperienceThe storage units met my expectations nothing appear to be missing, and haven'tseen evidence of any damage to my possessions.
Lawrence W | Overall ExperienceUnder new management. Things are out of order. But getting back organized.
Teresa W | First ImpressionsThe young men working definitely knows the true meaning of customer service.
KANTRA C | First ImpressionsThey facility is nasty. They charged me for a unit that had old customers belongings. Trash and the size of the units are not properly given . They give you whatever they have available. Bad training and the employees all smoke on the lot .
Terrickia M | Overall ExperienceThe storage unit is not the size I ordered and was filled with trash from a previous renter. The website shows the storage unit to be climate controlled and indoors and that’s completely false.
Terrickia M | First ImpressionsBest customer service experience
Robert W | Overall ExperienceNot sure but I think his name D something.. might been the mgr but he was really helpful. I went around 5pm. Please give that man a raise.
Jasmine G | Overall ExperienceThe agent made a good effort to accommodate all my needs. It was a pleasant experience.
Lawrence W | First ImpressionsThe best part was the staff (theo) and everyone there were friendly and helpful. A new young lady yesterday, i think Courtney, was great. The facility was always clean. I really enjoyed going there evif it was only occasionally. Thanks
howard s | Overall ExperienceThis storage facility was used for almost 2 years due to the Covid-19 pandemic when I moved & thought I could find other housing within 90 days. I had absolutely no issues with the storage container or access when needed. I would absolutely use this service again and highly recommend their service and storage facility.
Rhonda C | Overall ExperienceThe staff was very friendly and helpful in assisting me in finding the right unit. Even the staff working on the trucks out back were very friendly.
Gwendolyn T | First ImpressionsManager and staff ALWAYS friendly inviting and helpful…all around pleasant experience!!
Alan C | Overall ExperienceEmployees are Always helpful no matter how busy it is. Attitudes are so patient. Enjoy talking to people like they have been knowing each other for a long time. Love it
Sharon P | Overall ExperiencePrices for storage are too high
mary h | Overall ExperienceStaff was excellent, proffessional and help any way I need. Thank you
Kendall W | Overall ExperienceLarry was very customer service oriented. He made my rental experience easy for me. Larry was always professional and courteous in person as well as over the phone.
TIFFANY S | First ImpressionsStaff are always looking out for their customers.
RICHARD A | Overall ExperienceThe manager is awesome very helpful and friendly he definitely goes about and beyond for his customers
Felisa B | First ImpressionsEveryone was great at this location!
Kitasha C | First ImpressionsLarry and the team are absolutely amazing!! I appreciate everything they did to help me access my unit after hours.
LeaVannah D | Overall ExperienceI would recommend a for a storage or u-haul truck it’s been excellent since the short time I’ve been with dealing with u-haul I love it,keep up the good work.
Troy B | Overall ExperienceLarry and Staff always was friendly and very helpful. They continued to be professional each and every time I went to clear some items from storage units. Give all of them 5 stars.
Meshea H | Overall ExperienceGreat place and staff!
JOHN H | Overall ExperienceLarry and the the staff did an awesome job accommodating all the customer's needs in a professional manner; considering all the systems were down. The customer service I received, was exceptional, didn't allow me to leave the facility, until I was well serviced. Returning equipment and utilizing the storage units. Awesome job Spanish Lake Team;Upfront and Behind the scenes.
Meshea H | First ImpressionsGood customer service and a very clean place
Stephanie T | Overall ExperienceGreat general manager!
albert b | Overall ExperienceN/A
Pashiea W | First ImpressionsSpray for bugs more often.
virginia w | Overall ExperienceI love his knowledge about how much truck we need and room size for furniture storage. Clear to details.
jeanett m | First ImpressionsThe best customer service ever. Thumbs up for my guy.
Zebulun B | First ImpressionsThe entire staff at the 367 site went above and beyond their normal duties on multiple occasions in helping me store and transport my belongings.
Frank A | Overall ExperienceWe received excellent & courteous service above & beyond our expectations.
virginia w | First ImpressionsNever had a single problem. Staff was always excellent! Thank you for your promptness and support.
Allyn G | Overall ExperienceMy rental experience at this location was exceptional. All the employees were courteous and very helpful--they knew me whenever I came in to access my unit, I would use this location again for any storage need and I would also recommend them to anyone who would need storage also,
Tommy N | Overall ExperienceThe people here were always nice and accommodating!! I most definitely will always recommend someone to you guys!!!
Tammi G | Overall ExperienceThey lady that wait on me was very nice
D'Angela T | First ImpressionsNo comments
John L | Overall ExperienceNone at this time
Bernard C | Overall ExperienceEveryone is friendly and helpfull
THOMAS S | Overall ExperienceI would never go to another U-Haul location there customer service is the best. They take extra care of customers far and beyond thumbs up to Theo!!! Thank you!!
Corey C | First ImpressionsService was great 👍 friendly cashier I would use this U-Haul again,and recommend this ☝️
Wanakee B | First ImpressionsThe staff were really helpful
Murray W | Overall ExperienceExcellent customer service
Keith L | First ImpressionsExcellent facility
Karl R | Overall ExperienceTo. UHaul you guys was verry helpful. And. If i should need. You all agian. I wii make sure i see you Theo. Thank You.
Otha J | Overall ExperienceVery nice people who who knowledgeable and helpful
ciarra B | First ImpressionsI would like to be able to get into my unit any time I want or need too. I chose this place because my daughter lives very close but if I had known it was not an 24 hour access.
Cynthia M | First ImpressionsThe staff at this U-Haul location was very friendly and went above and beyond to meet my needs
Mia H | Overall ExperienceEvery employee was very helpful. I really appreciate the business
tryce w | First Impressions👍🏾
Derek M | First ImpressionsTheo is the bomb
margaret h | Overall ExperienceAll of the staff was extremely helpful and courteous
LARRY S | Overall ExperienceI love this place
shonta d | Overall ExperienceGreat store
Wiley-Ann C | Overall ExperienceMy experience with this Uhaul company was more than belightful they walk me through everything helped me find the perfect storage for me and the staff was amazing. Thank you so much
Ulonda D | Overall Experience