Customer Reviews for U-Haul Moving & Storage at I-10 and College

3,502 reviews

3885 Milam St   Beaumont, TX 77701

(409) 833-4358

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(409) 833-4358

3885 Milam St
Beaumont, TX 77701

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

saxton D. 
Rating:
4.0

Customer did not leave a comment.

Augustas A. 
Rating:
5.0

Excellent service!!

JEFFERY L. 
Rating:
5.0

Excellent experience.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Nazmije G. 
Rating:
5.0

Everything about this experience was seamless.. The woman behind the desk was amazing and the man who got me my truck and dolly IN THE RAIN was super cool... GREAT JOB

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

ISAAC B. 
Rating:
5.0

The level of security to the equipment, personel, and customer was effective. I was relieved to find active local law enforcement pursuing thievery, or vandalism within the location. Cost and acceptable maintance to tental equipment is commended.

Thomas B. 
Rating:
1.0

Very poor service. Will never use this location again. Highly disappointed.

blake N. 
Rating:
5.0

Cheaper road side assistance for people who get stuck, 300$ is over the top.

crystal W. 
Rating:
5.0

The first location i was advised to drop this trailer off was full and were not accepting any trailers. I went to to Milam lot and they were able to help me out.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

victor C. 
Rating:
5.0

The young lady that helped me both days I went there she was very pleasant on both days a pleasure to do business with .🙏 have a blessed day

Esther M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Antonio V. 
Rating:
4.0

Customer did not leave a comment.

Jimmy G. 
Rating:
3.0

Customer did not leave a comment.

Rachael J. 
Rating:
5.0

Customer did not leave a comment.

leroy T. 
Rating:
1.0

Customer did not leave a comment.

mindy L. 
Rating:
5.0

Service was good, pleasant employees.

Harrison R. 
Rating:
5.0

Excellent service and pricing for immediate move.

Derek T. 
Rating:
4.0

Customer did not leave a comment.

Jo C. 
Rating:
1.0

They did not pay their light bill and I couldn’t get into my storage for 3 days

LUVKEVIA W.  |  Overall Experience 
Rating:
1.0

The manager at the location had a very horrible attitude in dealing with a truck issue I had. Instead of listening to me and trying to understand my problem, he got an attitude with me.

Michael T. 
Rating:
3.0

Did not do anything to make me feel like a wanted customer! Was not able to get into my storage and they did nothing to fix it or make the situation better!

Luvkevia W. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
1.0

your website is the worst thing i've ever seen. you cannot make payments, you cannot change payments (cards), you cannot change the drop off location. you have to call in and have someone do it for you. for the most time when i log in it says “sorry we are having issues logging you in try again”. the staff at the beaumont location did not know what they were doing. it took over an hour to get us the u-box, then when they found it and charged us it was the wrong one! they had to cancel the order then create a new one. this charged my card 3 times. i got the refund back for 2 of them but now for 5 days. also the box was extremely small.

kole A. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
5.0

Great service and staff. Trailer I rented was clean. I would recommend this location if you are in need of a trailer or truck to rent.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dewey V. 
Rating:
3.0

The vans windshield needed to be cleaned. We had to cleans it to see through it.

Nelda D. 
Rating:
3.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
5.0

Always good.

ketha J. 
Rating:
5.0

Customer did not leave a comment.

Harold and Yolon L. 
Rating:
2.0

Customer did not leave a comment.

Tim F. 
Rating:
4.0

Keep that manager you have. Very helpful and know how to provide customer service.

Dyron C. 
Rating:
5.0

The young ladies at both locations that I dealt with were just amazing. I retired from the service business after 50 years and know how hard it is to get and keep good help. They were very professional and super helpful and friendly

MARTIN L. 
Rating:
5.0

Nice that you were open for me on Sunday to check in.

JERRY H. 
Rating:
2.0

Customer did not leave a comment.

Dionte D. 
Rating:
5.0

This location has a great staff.

chris P. 
Rating:
4.0

They told me one price / told me o did t owe anything else and saying I do waiting on manager to call me

Krista S. 
Rating:
2.0

Waited over 30 min for someone to help me, then just dropped the trailer in the lot along with my paperwork, no one was around to help.

Timothy F. 
Rating:
2.0

The new system for renting stinks. I have less trouble renting a car than I did with this few hours rental of this truck. The fact I was charged per.mile at the rate I was was also ridiculous. The truck steering was loose. The pickup on the truck was sluggish. The return was too much: testing lights and signals, then checking gas. I had this truck from 630 PM and returned it 8 AM the next morning and paid $79. That was wayyy too much. I will not get theextra ins for sure the next time I have to use a truck to move anything. The guy, who ended up having to do the return was just NOT a people person at all. Dry personalities are not good for a business. The calling to verify who I was and phone numbers were too much for the rental. I did not see that with another customer next to me and he was paying cash and I used my credit card. The whole ordeal just left a bad taste in my mouth for the company.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

McKinley C L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha C. 
Rating:
5.0

The UHaul on Milan in Beaumont, TX is the most well run UHaul locations in Texas! I have rented from this location at least 15 times. And, every single time Phillip AMD his staff have provided efficient service…the highest quality equipment! Five Stars!!!

Leslie L. 
Rating:
2.0

The equipment was not properly maintained (Car hauler had oil stains and the 20 foot truck had screws and pieces of foam left in the cargo area).

Jerry H. 
Rating:
5.0

..

Angela J.  |  Overall Experience 
Rating:
3.0

Make sure your installers walk the client through after finishing up to make sure nothing has been left off the installation.

Jill A. 
Rating:
5.0

Great team, store manager caters to the people and helps make moving transition good

NELSON F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janielle S. 
Rating:
5.0

Customer did not leave a comment.

Latoya W. 
Rating:
3.0

Get poor workers. When I picked up my truck there was one guy there but others started to arrive but when I came back a couple of hours later there was still only the one guy on the register and one guy moving trucks it was too busy for one person

Jeanetta B. 
Rating:
1.0

Fraudulent photos (posting brand new vehicle photos for older and heavily damaged vehicles), lies regarding the fuel mileage upon return, and the inability to do the job correctly the first time. Oh, and attempting to clear a vehicle as ready to go despite an air leak and low air warning on the vehicle.

Eric A. 
Rating:
2.0

Hire more help. There is no reason anybody should stand in line for a hour under any circumstances.

Doretta W. 
Rating:
3.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
1.0

I think uhaul has completely poorly run company for the past. I order 4 x 8 enclosed trailer from Vidor. Texas on 9/11 and they sent me to Beaumont, Texas before the day I pick it up. Then Beaumont had to rewrite an online contract to charge me more money for the order. What is online per ordering and paying any good? This the second complain I have seen. The Alamosa Co was lied to when they called my friend and said everything was ready to be picked up. When we got there the truck was there but the car hauler was not. So at 2:00pm we called they were supposed to call when it arrived. We were loading and told them that we will drive pickup to the pickup car hauler they did not say anything about needing a rented van. When we got there they said they had to hook it to rent not pickup with us driving 120 miles and we will hook and unhook the car hauler several times before returning it. I was in service business for 24 yrs and I ran my million dollar company this way I would have been out of business.

Lenard T. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

It was overall an excellent experience and I don't see need for improvement

Alex M. 
Rating:
5.0

Excelente servicio muchas gracias

Yaile V. 
Rating:
1.0

Not helpful at all

Latasha T. 
Rating:
5.0

Customer did not leave a comment.

DAVIS T. 
Rating:
1.0

The worst experience ever - trucks are not maintained for safe driving and will eventually cause a major crash if a better maintenance plan is not soon adopted- horrible horrible experience

Jacqueline W. 
Rating:
3.0

Same issue, not enough staff to help with all the customers.

Mark N. 
Rating:
4.0

Trailer was clean but I suspect wheel bearing not maintained properly. Lots of drag. I lost 50% has mileage pulling an empty and very light load

Richard I. 
Rating:
1.0

Customer did not leave a comment.

BENNIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Will always do business here. Staff was excellent to work with. Appreciate it

Earl N. 
Rating:
3.0

The gas hand was at just before 1/4. I refilled the truck to put the gas amount back where it was. However, I was charged for the gas hand not being on 1/4. I was told I should have taken a picture to show where the gas hand was before I left.

Brandace S. 
Rating:
3.0

Customer did not leave a comment.

sharon r.  |  Overall Experience 
Rating:
5.0

They worked with me when I was late making payments! Thank you!

RENUKA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kiara j.  |  First Impressions 
Rating:
3.0

Be able to explain what your damage waiver covers. The rep. Nor the manager could explain what it covered but stated it did not cover all damages and I could still be responsible for damages. It didn't make since to purchase a damage waiver if I was still responsible for damage. The manager referred me to a 1-888 number but the service was closed and unavailable so, I left confused about what I purchased.

sherita T. 
Rating:
5.0

The staff was friendly and extremely helpful as well as understanding.

Terri A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

This location is awesome. I really liked the help i received from the staff. I would recommend it any time.

Edwin F. 
Rating:
1.0

Took a long time to get the truck. We were an hour after the pickup time and still waited almost 45mins to get processed and the truck key. So long!

Brianne T. 
Rating:
2.0

I was double charged for the truck and trailer. Also, there was a water leak in the roof and many of my belongings were ruined. The brakelights/turn signals were not hooked up correctly.

Edward N. 
Rating:
5.0

Thank you, Phillip Jarmon for your professional and courteous hospitality. Your commitment to pleasing and serving us as a customer for nearly 2 years was outdistancing. We appreciate you. You are a valued asset the UHaul as an employee. Thank you Ms. Cleary

joanne c.  |  Overall Experience 
Rating:
3.0

our reservation was changed to an inconvenient location charging us more mileage than necessary. we chose a more convenient place that seems to always have plenty of units available?? the place we were directed to was very busy, not enough help for number of customers waiting for service. condition of unit was bearable... bumped, bruised, scarred, damaged, torn seats, etc. it ran well, engine wise, but was almost an embarrassment to drive around town. we did witness an employee clean the worn unit, so we appreciated that. thanks for asking my opinion.

Daniel S. 
Rating:
4.0

Furniture blankets were reserved but not available and had to go to another store to obtain.

jerry K. 
Rating:
5.0

Customer did not leave a comment.

Joanna S. 
Rating:
5.0

I didn't go in to drop off the rental , someone came out and I handed them the keys and he said “ I'm all set” and I left Just aggravated that it cost a fortune to rent . Just a few years ago I rented a uhaul to move items out to Arizona and it was around $500 and gas was around the $2 area

ANSON T. 
Rating:
3.0

Location was not really convenient to where i needed to load. Also, there were only two people working (1 inside and 1 outside) and the wait to get the trailer was so long, the link expired

David S. 
Rating:
3.0

Customer did not leave a comment.

Julia H. 
Rating:
1.0

Overall experience was horrible. It took over an hour and a half to check in at this location, even after having a reservation. There was no sense of urgency or customer service for either person working that day. In regards to the drop off location, it was supposed to be DeRidder, La. When I got there they had Lake Charles, La. I ended up having to pay an extra feee for DeRidder. As this is a holiday weekend, we weren't sure which DeRidder location would be open to drop off the trailer, so the lady at the location left the drop off location in DeRidder open. I specifically took a picture of the DeRidder locations available for drop off. So when we got there, we knew what our options were. We'll we got to DeRidder and chose our location. Go to drop it off and they wouldn't get the return button to work. The ladies at the location call the traffic number and the lady who answered the phone was the rudest person I have EVER spoken to. She had zero communication skills and wouldn't even try to act like she had a caring bone in her body. In my 15 yesterday of customer service, I would never speak to a customer the way she did or act as non-caring. Just dropping off the trailer took over 45 minutes! After yesterdays experience, I highly doubt I'll ever use U-haul again.

Lauren B. 
Rating:
2.0

Nene Moore staff members the location was understaff and it was a long wait to get to the counter so need more staff other than that I love the location cause this close by my home

Willie B. 
Rating:
1.0

Customer did not leave a comment.

AMANDA R.  |  First Impressions 
Rating:
1.0

Don't sell broken equipment. Have your truck inspected more often. Highly upset I paid $600 on brown equipment, and I'm seeking a refund immediately.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

Doris G. 
Rating:
3.0

Equipment didn't work, counter worker was rude.

Michael C. 
Rating:
5.0

Always a great experience with them

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Tommy N. 
Rating:
1.0

I was charged for an additional day because I was an hour late. I was not told this over the phone when they called.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Mell L. 
Rating:
3.0

Tried returning the truck after hours it would not let me put in the mileage it kept saying I was putting in a lower mileage than what I started with ... Now I think that is so crazy because they charged me 20 dollars cause the app wouldn't let me return the truck and I want my 20 dollars back

Nekitta P. 
Rating:
2.0

Does not discuss all charges and terms of use at beginning of rental and then adds charges for things not discussed.

Joshua O. 
Rating:
5.0

Great service

Michael G. 
Rating:
5.0

Customer did not leave a comment.

kimberly B. 
Rating:
4.0

Customer did not leave a comment.

Randy B. 
Rating:
1.0

I had to jump fence to get out

BENNIE H.  |  Overall Experience 
Rating:
5.0

They had good customer service they really polite trucks are very clean works very nice I thank them for everything they done

Jajuana S. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

diane g.  |  Overall Experience 
Rating:
4.0

vehicles windshield and side windows were horribly dirty and the steering was very loose having to constantly maneuver the wheel to stay straight in lane then it was even hard to keep straight in lane. Also the vehicle has a horrible exhaust leak which is annoyingly loud but more importantly when stopped it seemed the exhaust was coming into the drivers area. I reported this to the check in attendant and he just said "yeah"....that was all. I know those vehicles cost a lot of money but if they were maintained well they would last a lot longer. this is my second uhaul rental from this same store in the last month and they both were poorly maintained vehicles.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Lakiesha A. 
Rating:
4.0

Employees should have a little bit more training before handling customers!! Everything was good!

Arthur H. 
Rating:
1.0

1... Thank u for calling u haul please hold and no one ever come back to the line so that I could pay rent. 2... Was unable to change online acct psw and was told manager would have to do that as well as change contact /unit access person but he was never there and again when I called was put on hold. 3... Was suppose to have 24 hrs access and somehow was locked inside the gates unable to leave after store hrs into the wee hours of the morning before finally deciding to try n climb the fence and go find help because I didn't have my cell phone with me. Had to walk alone after midnight down the streets of Beaumont in search of a person or place that would allow me to use their phone to contact your 1800 # so that I could get. My vehicle out and hope n pray my boyfriend believed me when I got home. He didn't and still doesn't. When I told the young ladies working the day after they said they knew the gate was messed up. So why then is there not a sign or why isn't it locked after hours so that this does not happen and they respond oh your not the only one. My point exactly. Not only did this happen to me but to others and it was not safe and very irresponsible of your employees to shrug it off and allow it to continue to occur. So pretty much I have not had a good experience with U-Haul at all and I will never use a U-Haul facility ever again. My truck rental experience too was a disaster. I'm was and still am very much disappointed with not just that location but U-Haul as a whole.

PHYLLiS R.  |  Overall Experience 
Rating:
2.0

This specific place needs more employees. Everytime I needed to go to the front desk, there have been a 40 min to hour plus wait. Many times 20 to 30 minutes on one customer. I understand stand things takes time but at least hire more people to accomodate the work load.

DeMarcus L.  |  Overall Experience 
Rating:
3.0

Upon leaving unhelpful staff, but the overall experience was good.

CHRISTINE T.  |  Overall Experience 
Rating:
2.0

There was always clutter in the area of my stored RV. With 24hrs of entry I felt my RV was vulnerable. My concerns became a reality. Well over $5000 of equipment was stolen along with damage to my RV. I was later informed that this sort of thing had happened at other u-haul facilities after the fact. Not only the lost of my equipment but not so much as we are sorry this happened but I did get this request for a survey. Don’t think this is sour letter but and opportunity to do better. I truly believe 24hr entry is unnecessary. No one is moving at one or two in the morning, it only put honest people property at risk. You could also highlight the need for personal insurance on rentals that require it.

JAMES WALTER III R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELISIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel M A.  |  First Impressions 
Rating:
2.0

Very poor security without accountability, the complete staff was great, Thank you for your hard work. In 2 years the rent increased almost 35%, with no added benefit to the customer. My trailer was broken into twice at this facility, so the security is very bad and zero accountability by the company, my expenses to repair this trailer were not refunded as there is no insurance available for vehicles that are parked in your facility, basically, you are charging for parking on the street with a fence that does not protect from anything. I am sure that I will use U-Haul in the future, but I will think twice to use this type of storage facility without accountability.

Jorge H.  |  Overall Experience 
Rating:
3.0

Day okay I have no problems yet so I'm hopefully I don't if I do I will let them know

joan h.  |  First Impressions 
Rating:
3.0

Uhaul is normally convenient and good for me, but the last couple of experiences have not been. In Las Vegas, I was told that a car hauler would be guaranteed as I reserved it 2 weeks in advance for a military move. I also called 3 days in a row preceding the reservation. Two days before my cross country move I was told the reservation could not be honored, forcing me to purchase a trailer for $3,700. I also reserved a 10x15 storage unit with the uhaul 1-800 number, at the location in Beaumont, only to be given a 10x10 unit by the representative at the location, once again inconveniencing the move process.

MARKUS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA B.  |  First Impressions 
Rating:
2.0

The latch was hard to open only thing staff said was we could move to another unit they always complained when I was in there more than 30 minutes one guy got to close to my truck one day and my dog barked at him and he threatened to stab my dog price to high

Woody H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kierra P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Myron M.  |  First Impressions 
Rating:
3.0

My key card doesn’t work because their key card machine is broken. No military discount either.

Angela J.  |  First Impressions 
Rating:
5.0

James was very good…

Erica R.  |  Overall Experience 
Rating:
5.0

Satisfaction

Lester W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUANA Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KENYAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKITA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela J.  |  First Impressions 
Rating:
1.0

most times you call, they immediately put you on hold, without even letting you answer whether or not you can hold.

Danyel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PORTIA R.  |  Overall Experience 
Rating:
5.0

Great management, Mr Phil is always on top of it, with the greatest customer service we have ever received

Edward A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeb m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUANA Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDA RICHELLE A.  |  Overall Experience 
Rating:
4.0

Only used 2 days into the month and was still charged a whole month to close account

Thadius G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  First Impressions 
Rating:
5.0

The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.

Jean F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Joel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Joel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorine T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

RACHEAL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cressenda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanaya C.  |  Overall Experience 
Rating:
5.0

Long wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.

Andrew r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon G.  |  Overall Experience 
Rating:
5.0

I had a great customer experience. No complaints!

Deltra G.  |  First Impressions 
Rating:
5.0

Staff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.

Barry Joel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea D.  |  Overall Experience 
Rating:
2.0

Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.

scott b.  |  First Impressions 
Rating:
3.0

The staff are not friendly and they never have enough people working.

Christina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maxine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray B.  |  Overall Experience 
Rating:
2.0

I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it’s landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn’t get anyone on the local line or on the customer service . I’m just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said “ I’m very sorry this is not the experience we want you to have with Uhaul” ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn’t work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don’t pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I’m really concerned about this!!

Thira S.  |  Online Move In 
Rating:
5.0

Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.

Felicia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARSALEENE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela D.  |  First Impressions 
Rating:
5.0

Fast check in friendly staff

Ray B.  |  First Impressions 
Rating:
5.0

Very nice facility

Felton D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATAINYA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl K.  |  Overall Experience 
Rating:
1.0

Never again they had bugs n my stuff

ORLANDO A.  |  Overall Experience 
Rating:
5.0

Very kind, patient and professional employees

Lanaya C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chernetha J.  |  First Impressions 
Rating:
5.0

My experience was great with the u-haul facility i had awesome customer service!

Ericka G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mario d.  |  Overall Experience 
Rating:
3.0

Good place

Anthony N.  |  First Impressions 
Rating:
2.0

Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.

Virginia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korona W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE T.  |  First Impressions 
Rating:
5.0

I appreciate the friendliness and professionalism of the staff.

frederick b.  |  Overall Experience 
Rating: