Customer Reviews for U-Haul Moving & Storage at I-10 and College

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-10 and College

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Lori S. on

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Customer did not leave a comment.

Brad B. on

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Office Staff was very friendly

Giesela W. on

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Christella S. on

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rodney s. on

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MORE EMPLOYEES

Maria J. on

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I was very pleased

Jay H. on

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Have the vehicle (Truck) at the right location LOST an Hour back tracking to get the Truck.

joseph b. on

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Monica W. on

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When I returned my truck they were super busy excuse me she was super busy and I was charged for another day even though I was in line on time and I told the guy when he was reading the mileage if he was charged me for another day that I'll keep the truck for another day tell him three times and he told me it was too late he already had it in the system is checking it back in so I will be taking my business elsewhere from now on I just spent somewhere close to 900 if not more in the last month aren't you with y'all

mark p. on

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Jamie R. on

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Train their location on how to apply gift certificates..I do not understand how it is that I can pull up a gift cert and the $ amoumt with no problem but location only applies a small amount and tells me that is all my gift certificate was...but yet the correct amount was taken out of my bank account and the gift certificate email that was sent to me was the correct amount but this location can't seem to get it correct. Literally I have been trying to take car of this situation for the past 3 days several phone calls tnts o location and 800# and they still only used $14.38 cents of a $54.95 cent gift certificate. ... So now my gift certificate is showing I have an available balance of $40.and something and yet location tells me I am wrong and I need to call uhaul 800#.....totally ridiculous

Ebony V. on

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Have some one in the front at all times. And not have the employees talking on the phone when trying to help a customer.

Barbara P. on

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Yancy A. on

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These guys were all smiles and positive vibes bright and early on a Thursday morning. They interacted with the customers as if we were family. The gentleman who checked me out was so patient and Lorri helped check us in and she was awesome. UHAUL FOR THE WIN!!

Mike P. on

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Bayou Uhaul in Lake Charles is the absolute worst place I have EVER had.... the service in Beaumont was the BEST service at a. Uhaul I have ever had. I have rented a lot of trailers and trucks. They were quick, polite and were able to help far above the Bayou Uhaul. Professionals in Beaumont. Unprofessional and narrow mined drones on Lake Charles.

Susan J. on

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With the use of the app everything was a great experience.

Tim W. on

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Had a reservation for pick up at 10:00am for 6x12 covered trailer. I pulled out of the parking lot at 11:36am. This facility needs serious help in getting the costomers out the door.

cassandra h. on

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Customer service and the management was rude and not very helpful. It doesn't do any good to make a reservation for this location it's based on a first come first service basis.

joseph m. on

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It was the worst experience ever. I will never use uhaul again and i will tell everyone what we went through.

harlom b. on

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Give people there full refunds

Destiny N. on

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The lady who assisted me provided very poor customer service and a nasty attitude. She wouldn’t assist me and failed to provide me with an information I asked questions about. I had to get the guys who pull the trucks to help me out. My estimated time there was approximately 45 minutes due to her not wanting to help me.

donnie m. on

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Cody S. on

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Customer service was horrible, the truck had a headlight that did not work, the employees and manager did not seem to care that the truck was in horrible working conditions. I asked to speak to someone higher up and all I was told was that the highest person I can talk to is the manager on site. I will NEVER use this location not u-haul ever again. I will also not recommend it to anyone I know

meosha c. on

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Kathy J. on

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Kim L. on

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STEPHANIE J. on

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Quanisha W. on

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Raymond A. on

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mike g. on

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Process to pick up vehicle was too slow

Mary S. on

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Excellent service

Oliver J. on

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delaina i. on

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It’s a great place employees are friendly and kind and well respectful

karmaneisha s. on

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I had to cancel due to cashier not giving me what I asked for and double charging me.

Lashawn C. on

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VERY POOR

Khristie W. on

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I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer service

MALVOLA C. on

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I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.

Jasmine G. on

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I had to wait in line for over an hour, there needs to be more people working the counter.

DOMINQUE J. on

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Thank you

Kenneth M. on

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You have a very nice staff. Look forward to doing business Whit you again. Thank you Kenneth.

JOSEPH M. on

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Well maintained, clean, friendly staff.

Chivas M. on

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Uhaul has always been my number one choice and always will be! Thank you!

Janet G. on

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The only problem I had was the door was difficult to lock because the hinges weren't quite straight, which made the holes in the door crooked where the lock was put on. Staff and facility was great!

james d. on

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The team of workers at this facility were exceptional. Very friendly and helpful. We will definitely recommend them to our friends and family.

bonnie j. on

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I personally would NOT recommend this company to any of my family

Maya G. on

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Everyone was friendly and helpful.

carlos f. on

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I’m very satisfied. Thanks you.

nichele d. on

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There was a misunderstanding with one of the representatives, however, another rep seemed to have understood me and corrected the problem. I was only trying to change a reservation date and location.

luis C. on

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Todo bien

latasha b. on

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My clothes got damaged my containers were full of water.

BEVERLY S. on

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The young lady that helped us was very knowledgeable. Her name is Cat. She had everything done in a very short time. Very efficient, well mannered and very professional. Delightful.

Jennie F. on

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Thanks for your help in my time of need in storing my personal items!! Great experience!