I wouldn’t have rated it poor but they will not pro rate the monthly rate after check out. $99.95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reasonRonny P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at I-20 & 360
Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean. No problem there. The brake light on the passenger side was out as well as the turn signal indicator on the rear. The utility dolly needs some welding work..Xavier S.
Customer did not leave a comment.KEVONCE M.
Clean the vehicle inside and outKENNETH B.
Create coupons for return customer'sSTEVEN LEROY S.
All the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.shereen t. | Overall Experience
Customer did not leave a comment.TIFFANY E.
Make the afterhours rental return easier on the websiteJacob W.
Customer did not leave a comment.BARRY H.
Customer did not leave a comment.PEARL J.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.MANUEL A.
Customer did not leave a comment.VINH N.
Customer did not leave a comment.FAKHER T.
Customer did not leave a comment.TANADA M.
Great. Place. And. People. Also.... Great. Service...ROGER S.
Amazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She’s a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.Joe A. | First Impressions
I did not receive my receip via email as promisedDONNA LIN S.
Martin was an excellent employee to talk to he helped me out I really appreciate itROBERT D.
Thanks for a safe clean and friendly service and storage place keep up the good work.RUBEN R. | Overall Experience
Make the customer first, not make a customer wait for the employee runs to get a kolachi.JULIAN O.
Customer did not leave a comment.Erika N. | First Impressions
Customer did not leave a comment.GLENN T.
They tore the rubber seal around the back edges. Plastic guard was pooped out. Lots of scuffs on interior that were not there before. I had to get help to find wiring. Pretty messy job.Anita B.
Customer did not leave a comment.Walter G. | First Impressions
Customer did not leave a comment.TRINIDAD G.
Customer did not leave a comment.KINA E.
Have the tires checked b4 renting it out.JOANNE MARIE S.
Customer did not leave a comment.ERIC R.
Customer did not leave a comment.PHILIP O.
Customer did not leave a comment.JOHNNY C.
The truck is worn out, the brakes are bad and really not safe to drive, I informed the tech apon return and he stated all the trucks are worn out. Wow and you still continue to rent out unsafe trcuks to the public.MARK F.
Customer did not leave a comment.KEITH B. | Overall Experience
Customer did not leave a comment.Brenda P. | Overall Experience
Have bar stools by the cash registerCHARLES H.
I went to turn in the rental equipment and they a little b4 7pm and was walking out and I asked for assistance and was told to do everything online. The online operator was extremely helpful and made it easy for me to return the equipment without further changing.KERIOON G.
Customer did not leave a comment.Glorian G. | First Impressions
Customer did not leave a comment.Sharon L.
Customer did not leave a comment.Carla T. | Overall Experience
Better answering the phone calls U recieve.LINDA S.
This location took notes and asked what issues I had during my rental. They immediately started looking under the hood to get down to the problem.ALAINA T.
All of the staff friendly and helpful! Great Customer Service.Jereshia M. | First Impressions
Customer did not leave a comment.TERRY A.
Although he wasn't there at this last rental, I love the owner there. He has the best customer service!!! He doesn't know that I have had to rent uhauls about 10 times over the past year because I'm building a home and a kid in college. I will always return to that location because it shows that he values his customers. That's goes a long way with me.KAYUNTA J.
The pickup process was very difficult. We didn't receive any instructions except to upload drivers lisence. The truck was not ready for self-pickup and we had to get an associate to help us delaying our pickup time.RYAN D.
Customer did not leave a comment.DARRELL H.
Customer did not leave a comment.SIR A.
Customer did not leave a comment.BOBRESHIA P.
Customer did not leave a comment.JESSICA M.
Customer did not leave a comment.NE'TIYA K.
Great customer service ðŸ‘Ibrahim D.
Did not catch her name but the lady working the rental drop off outside was very kind and helpful, as was the employee who was working the deskGEOFFREY M.
Customer did not leave a comment.AHMAD D.
Good customer service. ThanksMICHAEL M.
Location provided great customer service and all employees were consistently helpful!Deklon S. | Overall Experience
Customer did not leave a comment.ZENITH J. | Online Move In
Customer did not leave a comment.DELANEY J.
The vehicle did smell like heavy smoke inside but other then that was excellent.CODY R.
Customer did not leave a comment.JAMES R.
Everything was goodDerrick B.
Customer did not leave a comment.BRANDON G.
The customer service is terrible and the equipment installers didn't do it properly.Heidi K.
Customer did not leave a comment.RICHMOND T.
The brakes are warned outâ€¦KEITH S.
Customer did not leave a comment.DAN P.
Customer did not leave a comment.STEVE S.
Customer did not leave a comment.Prince C. | Overall Experience
Customer did not leave a comment.Robert G. | First Impressions
The facility was well-maintained the staff was all good people thank youSOLOMON R. | Overall Experience
Customer did not leave a comment.ANDREA L.
The staff at this location is very helpful, and professional. From my first trip to my fifth trip with this location everything has been awesome. Thank u for your commitment to customer service. Special thanks to Mark , Manager and Christian, Assistant Manager.Brenda B.
Customer did not leave a comment.JESSE P.
Customer did not leave a comment.Cheryl H. | First Impressions
I filled the gas up at 74.00 dollars I guess the gauge was not working it didn't point all the way to the F. I told lady about it but she charged me extra anywayKerry R.
Customer did not leave a comment.KIMBERLY H.
I was immensely thrilled to be able to just rent the van I needed from my own phone; without having to go into the store or talk to anyone. Everything was smooth sailing! Loved it!!Daniela D.
Truck needed repair before it can be rented out, tailgate hinges broke, very dangerous!Bang T.
The ramp is faulty, it pulls out, but I couldn't lift it into the slots because it was misaligned. Also, the turn signals were inoperative so, I had a difficult time switching lanes because other drivers had no idea that I was trying to get over. I called Uhaul to report the issues and asked would a discount be applied to my account and was told no. This is the second time that I rented a faulty truck from this location and will not return because they obvious dont take care of their trucks.Monee L.
Assure the additional equipment is available if requested during reservation confirmation.Arlene O.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Donovan K. | First Impressions
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Philip W.
Make sure the charging ports work in the trucks. It would also be great if the authorized dealers all had after hours drop off. I went to drop off at one location and had to call the 800 number and wait twenty minutes for a call back and we had to change locations and I got charged for the additional mileage.Cortney N.
Thankful for the staff, very friendly and helpfulMilton E. | First Impressions
Customer did not leave a comment.April H.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Chantel A.
Customer did not leave a comment.MICHAEL C.
I was in truck 2375 and the a/C kept going in and out working and it was very hot outside. I came back and let the staff know what was going on with the a/C and there was no concern about the customer experience. They told me that they will close out my ticket and send it to me by email. I will never rent from this place again.AMOS O.
Customer did not leave a comment.Kim H.
Excellent customer serviceBrian J.
Nothing! Everything was greatNANCY M.
Customer did not leave a comment.Gabby N.
reserved utillity dolly, not there when i picked up truck, equipment was not ready nor hooked up, front right tie down strap for vehicle unservicable had to buy new come along to strap down front right tire...second vehichle i rented in a weeks spann....first vehiche had to replace TWO right rear tires.....and engine light came on after 90 miles into 1000 + trip.......spent total of $2754, on two trip rental.... Go figure......VERNON W.
Customer did not leave a comment.niieya C. | Overall Experience
the lady was very friendly and helpful. Thanks.Kimberly M.
Customer did not leave a comment.CHRISTOPHER M.
Tell your reps to be more people friendly all the way up until closing time.SAMUEL P.
Customer did not leave a comment.EARL H.
Customer did not leave a comment.Duc D.
Customer did not leave a comment.MEMLON S.
Customer did not leave a comment.WAYNE H.
Customer did not leave a comment.ANTHONY A.
The lady in the office was friendly and very efficient It went smoothly when I returned the truckJAMES R.
Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!Bianca J. | Overall Experience
They went above and beyond to make sure I got what I needed. Thank you - sShelly H. | Overall Experience
Everything was perfect thank you for your great serviceRALPH F.
Thank you for your excellent customer service and facility upkeep.Gail J. | Overall Experience
Everything was great.BINOY P.
Customer did not leave a comment.ERIC R.
Customer did not leave a comment.KENNETH G.
Customer did not leave a comment.HECTOR H.
Customer did not leave a comment.Huy B.
Customer did not leave a comment.Braden B.
Customer did not leave a comment.TAIWO A. | First Impressions
Customer did not leave a comment.JABRADI F.
Here again, staff are always playing around with each other and inattentive. Staff do not wear masks etc.â€”which makes the check-out process difficult.rachel A.
Customer did not leave a comment.Rachid W.
Customer did not leave a comment.GEORGE JUNIOR Y.
Customer did not leave a comment.JANNETTE B.
First, when leaving phone messages, try not to speak as though the customer is at fault, until the circumstances are fully understood: I did fail to leave the key to the truck. On a three day contract, I turned the truck in the same day. I arrived after hours. I did not see the dropbox; it was to high, and the location of the dropbox was not well lit. So, I opted to drop off the keys the next. When I arrive to drop off the keys the next morning, I was told I owed a balance, because the truck was not filled with gas! I called Randy at the Odessa -Main location, and he confirmed it was not full when he gave it to me. He stated they should know that. Have all Employees on the same system in real time. Thank you!Victoria C.
Customer did not leave a comment.TARESA L.
The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..jorge H. | First Impressions
Customer did not leave a comment.Meoshea J. | Overall Experience
Customer did not leave a comment.johnny w. | Overall Experience
Unfortunately the elevators are not working and they didn’t have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.KATHIE K. | First Impressions
I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.Viviana W. | Overall Experience
Buy buenaALVARO G. | First Impressions
Customer did not leave a comment.Romana F. | Overall Experience
Customer did not leave a comment.Kortni M. | Overall Experience
They made an annoying situation relatively peaceful.ANTOINETTE D. | Overall Experience
Customer did not leave a comment.joe s. | First Impressions
The staff was so accommodating and friendly. I will recommend and use againlaura S. | First Impressions
Customer did not leave a comment.Jorge H. | First Impressions
This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!Rozlyn E. | Overall Experience
Very friendly staff and the manager was very helpful and polite!Joseph V. | First Impressions
While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.Essi H. | First Impressions
Madeleine was OUTSTANDING! Hopefully she’s in a managerial position because she possesses strong leadership/problem solving skills!FRANCES D. | Overall Experience
Customer did not leave a comment.Craig J. | Overall Experience
The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn’t have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!David S. | First Impressions
Customer did not leave a comment.DANIEL G. | Overall Experience
Customer did not leave a comment.krystal a. | Overall Experience
Customer did not leave a comment.KEITCHA J. | First Impressions
Customer did not leave a comment.Andrew H. | First Impressions
Customer did not leave a comment.JAMES B. | Overall Experience
Customer did not leave a comment.Alex D. | Overall Experience
Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!JUAN MANUEL R. | First Impressions
Customer did not leave a comment.zenobia a. | Overall Experience
Customer did not leave a comment.Lauren C. | Overall Experience
While customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.COLLIER J. | Overall Experience
Customer did not leave a comment.Romana F. | First Impressions
Great people to work, with friendlySAMMIE A. | Overall Experience
Customer did not leave a comment.La Juana S. | Overall Experience
Customer did not leave a comment.FRANCES D. | First Impressions
Customer did not leave a comment.Craig J. | First Impressions
Customer did not leave a comment.Melvin R. | Overall Experience
Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.shereen t. | First Impressions
Great!!Deron F. | First Impressions
Customer did not leave a comment.ADAM H. | Overall Experience
Customer did not leave a comment.CALVIN L. | Overall Experience
Customer did not leave a comment.Kenneth T. | Overall Experience
ThanksAVI G. | Overall Experience
Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.William S. | First Impressions
Customer did not leave a comment.Tyra S. | Online Move In
To high far as priceDONNA B. | Overall Experience
Amazing service thanks Uhual Team *****Sonny K. | Overall Experience
Professional and friendly Good job🌷👍AVI G. | Overall Experience
Customer did not leave a comment.Mario G. | Overall Experience
Customer did not leave a comment.CHRISTOPHER H. | First Impressions
Customer did not leave a comment.roy b. | First Impressions
The only issue I have is that you lock up the unit if you’re only a couple of days late.PARNELL C. | Overall Experience
Very happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great alsoCLARISSA M. | Overall Experience
Customer did not leave a comment.Clarissa O. | First Impressions
Customer did not leave a comment.Ronny P. | First Impressions
Customer did not leave a comment.Tavish B. | Overall Experience
Customer did not leave a comment.David H. | First Impressions
No complaints. Always professionalMelody G. | First Impressions
Customer did not leave a comment.DeAnthony D. | Overall Experience
Had trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.SHAUNA G. | First Impressions
Customer did not leave a comment.JAMES B. | First Impressions
No complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.Brian B. | Overall Experience
Was not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll $32.. I will dispute..LaTisha M. | First Impressions
Customer did not leave a comment.Alexander L. | Overall Experience
Best Customer Service, convenient and ver cleanFrances C. | Overall Experience
Customer did not leave a comment.Patrick G. | First Impressions
this location was great well maintained and safe and secureSandra S. | Overall Experience
This was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!Rozlyn E. | First Impressions
Customer did not leave a comment.Shelly M. | First Impressions
The entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas betterRicky M. | Overall Experience
Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!Annissa B. | Online Move In
Great!jason g. | Overall Experience
Best uhaul facility I ever encounter and am glad I was a customer there.BRIAN L. | Overall Experience
Customer did not leave a comment.Fernando R. | Overall Experience
Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+Ken M. | First Impressions
Customer did not leave a comment.Josey E. | Online Move In
The worst experience I’ve ever had to encounter for an organization this big. They start off by charging my card over $500 withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn’t take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional $500. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should’ve only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over $500 I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn’t satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there’s more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I’m still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.Donavan M. | Overall Experience
Very satisfied with the service and facility. Thank youMari D. | Overall Experience
Love the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.COREY D. | First Impressions
The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charlescheryl c. | First Impressions
Lot of the dock parking was taken.Rashawn C. | First Impressions
Excellent customer service, efficient, thorough, knowledgeableshannon G. | First Impressions
Door is a little broken, won’t stay up and left side is out of track.chad w. | First Impressions
Staff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!corenda k. | First Impressions
I appreciate your friendliness and professionalismMeoshea J. | First Impressions
Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the buildingdiana n. | First Impressions
Customer did not leave a comment.Tavish B. | First Impressions
Customer did not leave a comment.CINDY D. | First Impressions
Thank u so much for helping me in a time of need...christopher m. | First Impressions
Customer did not leave a comment.kenneth j. | First Impressions
Kita (I believe that was her name) is so inviting! She treated me like family. She’s the type of person that should be the face of the company. I wish her nothing but the best!Andrea A. | First Impressions
Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.TONIA C. | First Impressions
Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!Morgan K. | First Impressions
Customer did not leave a comment.Martin R. | First Impressions
Customer did not leave a comment.debra h. | First Impressions
Customer did not leave a comment.Yasmin B. | Online Move In
The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.robbie b. | First Impressions
This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.ISMAIL N. | First Impressions
The staff was extremely helpful and friendly.LEISHA M. | First Impressions
Manager has been very helpfulpatricia e. | First Impressions
I was more than pleased with the results of doing business with you The employees were exceptionalShirlie I. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!