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Mark BCustomer Reviews for U-Haul Moving & Storage at I-20 & 360
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience, this location had a truck available at 4pm on a Saturday. I returned it by 7pm. It cost me $70 and that included a $15 insurance option. Clean well maintained vehicles.
TERESA LLow princes we in courage many people to rent
CYRIL FEmployee that helped me did an excellent job
JAMES SThe line was long and not enough employees to handle reservations.
BETTY WWhen inwent to pickup the origional equipment was broken and had to be switched. I dropped off the new equipment 3 hours later and was told inwas good to go...but I never got a return receipt. I tried calling 6 times and was put on hold over 20 min each time. When I drove back over to ensure my equipment was returned inbound out the origional tech never didn't he switch properly and then never checked it back in. The main thing thay made me upset was all the time on hold...pooped customer service
PAUL HMy representative was awesome. It appears that the truck size that I needed didn’t have any trucks checked in. She found the keys to the truck and got me going however, it appears that the guys that checked the truck in didn’t check the gas and mileage as the truck was on Empty and you guys are now charging me for 158 miles on a move that’s on 13 miles between. The people at the front desk are nice but past that you guys should make sure the information checked in is correct. Thank you.
GWENDOLYN TTaja was fantastic! She got out truck & space rental set up so quickly. Audrey was very polite.
AUDREY H | First ImpressionsGreat service every time.
PETER BStaff was friendly and helpful but the equipment didn’t seem to be very well maintained. We were initially delayed because the first trailer had a lighting problem. Then during our rental, the door of the second trailer jammed so badly we had to return to UHaul to have them pry it open. We wasted a lot of time due to issues with the equipment.
CHRISTINA KEvery time I rent a trailer I get an extra charge for tolls I never go on the toll road but I get charged for it
QUEINCY AU-Haul at I 20/360 is a very clean facility with easy access and very nice employees. I will use again
Betty P | Overall ExperienceWas supposed to be given a free ADDITIONAL MONTH due to miscommunication from the customer service rep at the store. Never received it. The GM was present and gave the lady beside me her additional free but not me. The customer service rep was rude and I ended up buying 3 small units due to her lack of knowledge. Move out was easy.
Jasmine F | Overall ExperienceMaintain what ya got! Very courteous and professional employees, trailer rental priced right and very, very easy to deal with.
RONALD BGive the customer what they ask for I ask for insurance and they said I had it and I didn’t. Stop walking away as if you got to use your personal phone and leave the customer at the register.
LABRONE JGreat
CARSON SI was told that the trailer I rented was slightly damaged.... It was beyond slightly damaged. The lights worked, the tie downs worked. However, they knew of the driver's side fender damage and dent but said nothing about the broken left trailer ramp pin.
JEROME BStorage is too expensive for monthly payments, then you have to add insurance and you tax for storage. It’s not worth it.
JALEN T | Overall ExperienceTitle: unsafe vehicle, gaslighting, manager, and terrible customer service – never again! I recently rented a truck from U-Haul and had a truly awful experience. The vehicle had multiple serious, safety issues, most notably, non-functioning main headlights, which made it extremely dangerous and illegal to drive at night. There were also other mechanical problems that raise serious concerns about the vehicles road worthiness. When I reported this to the store manager, instead of acknowledging the issue, he gaslighted me by claiming the headlights were working, simply because the high beams (bright lights) could be turned on. In the photo he used to your “prove“ this, the main headlights were still clearly not functioning, yet he insisted that everything was fine. This was not only dishonest, but completely ignored the fact that driving with high beams only is unsafe and illegal in many situations. Despite these clear, safety concerns, the manager refused to issue a full refund, offering only a partial credit that didn’t come close to covering the risk and inconvenience I faced. To make matters worse, U-Haul‘s customer service line was just as bad long wait times being transferred around, and no meaningful help or accountability whatsoever. U-Haul blatant disregard for customer safety and their poor handling of the situation is unacceptable. I will never rent from them again and strongly urge others to look elsewhere-don’t risk your safety on a company that won’t take responsibility!
TIFFANY HCS person was rude. She did not greet or even walk me through the process. She told me to check my phone for a text with link and then she highlighted the contract. After, that she walked away from the counter. I’ve used this location about two years ago and the service was not this bad.
MARY WThis pertains to the loaders, they were 3 hours late even after speaking with them several times. One loader was obese and could barely move and the other had a severely damaged hand, neither could adequately complete the job of moving my classroom items from one school to the other that was only seven miles away which would have taken only an hour maybe an hour and a half at the most to complete everything. Also, the obese guy was in the restroom for the first 15 minutes of the move and the other was limited in what he could do because of his hand. It was so bad that I had to help them unload to make it back in time to the other school to sign off and turn in my room key. It was a disgrace and completely unprofessional. I only picked the movers because I believed they were military. I've never been so disappointed and disgusted in my entire life. I could have loaded and unloaded the truck by myself in less time and been able to take a lunch and enjoy the remainder of my day.They would completely get a zero star rating. They blemished the rental experience from Uhaul. SMH
VANESSA WHave front office clerks speak to the customers more professionally not confrontationally.
JACQUELINE CBrit was awesome. Her customer service was amazing. Made everything so easy and smooth. The guy that helped us out outside was amazing as well. Didn’t get his name but he was great. Great experience thanks to them
SALVADOR FGreat job!!
WILBUR JThe whole team was nice and professional. They made me feel like everything was no problem.
CRAIG NLower the prices to many fees charged paid 70 dollars for a two hour rental
DAVID WMeke sure the equipment is in good condition
JOSE RElevator should be maintained on a regular basis to ensure it does not break down.. At times it broke down and it took weeks before it was fixed. My unit was on the 3rd floor which made it very inconvenient to move my things. Overall after 3.5 years it was a good experience.
Yolanda G | Overall ExperienceTail lights did not work on trailer
CHESTER WNo one instructed us on how to use the after hours facility. I arrived at the storage unit 15 minutes before closing. The staff was very unfriendly and unhelpful. Once I was given the card for the 24 hour access because of the time that I arrived, I proceeded to go to open the doors. I was unable to open the door because I had not been given any instruction whatsoever so I had no idea that I needed to check in and then go to a different keypad to open the door. There were other customers there who also had difficulty getting in the door opened. We went back to the employees to ask for assistance. The time was near 7 o’clock, closing time. They sat in the parking lot and argued with us about how to open the door, but no one would walk over and give us instruction. I even requested that we walk over and actually do it versus having an argument in the parking lot. They refused. The two employees proceeded to leave. Later the manager came out and she did help. However, she was also the person who checked me in and never told me the process for using the doors. After they insisted that we were not following the instructions, the manager came over and tried, and the door was malfunctioning and we were not able to get in and neither was she. We were able to enter the unit by another customer leaving. I used U-Haul for nearly 3 years in Florida with my daughter college experience. We use the U box and had an excellent experience. These employees need to be retrained and or dismissed. This is the worst experience I’ve ever had with U-Haul and will likely move my items as soon as I have an opportunity.
CHIKETHA W | First ImpressionsThe lot guys were so very helpful and polite at pickup and drop off!!
BARBARA YThe customer service was poor.....horrible....sad.
FREDERICK WI enjoy the experience
Michael C | First ImpressionsThe girl that tended to me was rude, She eas more conxentrated on her ugly nails and complained on how one was broken and didnt focus on clienta. She also didnt seek to assist, i told her that the lrice she gave me was too high for the size of truck she put me in. She said thats all she had. But ai know it wasn’t. I really dont know how someone like her could be there assisting cuatomers since she has no respect or politness of any kind!
ALDA MThe trailer though well maintained, it was old and you had to be careful the door didn't open all the way or it would stick.
JOSEPHINE RNA
CHARLES SDesk lady was not customer service oriented. No greetings, no smiles. I ask for price difference between open trailer vs enclosed, she answered that she can’t tell me price until I choose which trailer I want. ???????? I picked enclosed, and ask what’s the height of the trailer, she said I don’t know. ???????? I rented it, when outside and measure, came back in and requested a change for the open trailer. Next server was more easy to deal with. Overall, Not a good customer service facility. Only smiling person was the kid who received my trailer during my return. Greetings, very communicative, etc.
LUIS RAbigail was really friendly and very helpful and I was pleased enough with my experience with her to leave a review
BJORN B | First ImpressionsClean trucks and not just blow trash out. My truck has sticky substance in the cup holders and on ceiling of the cab. Does hasn’t been wiped down with anything. Agents inside act as if they do not want to help. Demeanor comes off as I don’t care what you need. At pickup and drop off they had no concerns. The trailer leaked during rain friday to saturday morning. My items were damaged to point I had to buy more boxes, rebox and wash my clothes while trying to dry out suitcases. There was a manager on duty at drop off and she didn’t have one care that I asked for a manager. She sat slouched in her chair on the phone.
CHANETTE BEverything was good.
Corina TStaff was very helpful and fast; it was an in-and-out experience.
Keylon S | First ImpressionsI was quoted one price in Portales and it was higher when I got there in Clovis to pick up the truck
LILLIAN LEmployees were playing around but not doing their job, one employee was cursing. I reserved a 20 ft truck a week prior, waited 36 min and still no truck was available.
RACHEL TWe had to wait quite a while cause there was only 1 agent working at the front
MARVIN HLocation was pretty busy but all hands were on deck. Next time Ill just do the mobile check in though.
CHRISTOPHER Ceverything was good. Thank you
TINA HElevator needs attention. Wasn't working properly
Cynthia H | Overall ExperienceEvery employee was courteous and proy
KATHERYNE A10’ truck reserved through app was given to another customer before I arrived to pick up. Had to be given a different vehicle which cut into my reserved time. Also copy of receipt never sent to my email
Michael RCourteous and Professional team
LUKE SI was charged for fuel due to truck being low when I picked it up. I took picture and turned in. Was still charged
MICHAEL BThe cost per mile on the box trucks needs to become more reasonable. $1.39 per mile is pretty expensive. I am sure that this does not fall on the location rather it is a corporate issue. The only issue that I had with the truck is that it only had a half tank when I got in it.
JUSTIN SEvery thing was Excellent
ANDREW WThey won’t you do everything your self take pictures drivers license and then have go back up to broken one to wait for new paperwork then go new one full stuff lazy guy says u can take all stuff if you need it this place is running very poorly
COTY DStop screwing over customer. Or mandate training on honesty and ethics. STOP LYING TO CUSTOMERS. Thanks to my experience, I will never rent again.
LYLE HThe team went above and beyond to accommodate me very nice and personal able especially Ammie hopefully im saying her name correctly
ROSALYNN MQuick and easy
COLIN MU Haul is ABSOLUTELY, unequivocally the WORST storage facility EVER! I’m going on social media, twitter, Facebook and my mouth to tell people to stay AWAY. This is a crooked company and every single person who works for U-Haul are pimps, hoes, thugs, thieves and con artists! You all are a big fraud and should be deemed unfit to serve the public! I’m disgusted and outraged at the service I received and that Grand Prairie location off of I-20 should be nailed up and closed indefinitely. That general manager is running an underground, undercover Casino! He’s profiting off of customers, but doing no work! He’s a modern day 2025 hustler. I will NEVER, EVER do any type of business with U-Haul period! Anyone reading this beware “I told you”!
Shelia J | Overall ExperienceI shouldn’t have to be charged full price for a storage that I rent for only one week. It should be options on how many days to rent to be more convenient. Some sort of a daily pay or weekly pay. Even if you pay to use the storage for a month you should charge the days used and refund the money back. Times are hard to be taking a lost like that.
Cicely C | Overall ExperienceThe vehicle had the check engine light on and the staff told us “it was fine” not to mention it was missing a sun visor on the driver side. The vehicle was filthy.
SAMANTHA EMy only issue was the employees taking up limited spaces at storage loading and unloading parking,,, they use that space to hook up trailers and conduct inspections etc... no common sense nor consideration for customers waiting for a space to load/unload
Edmund M | Overall ExperienceThe store Manager told me suck his @*#€ and other male workers started surrounding me repeating what the manager said. I got in defense position and the 2 female workers got in the middle trying to break up the commotion. The management needs to be replaced..I’ll be using another storage facility moving forward. I filed a police report and seeking an attorney for sexual assault without contact.
SHAKIR J | First ImpressionsI will just say that U-Haul should be the model for all storage companies to follow.
Edna J | Overall ExperienceFront support staff was very friendly, supportive and helpful. Will use this location every time.
Rivel H | Overall ExperienceWe had a few issues with the elevator, otherwise it was a great experience.
Brenda D | Overall ExperienceSolo me queda felicitarlos por la instalaciónes, servicio y atención. Fue un placer.
ricardo b | Overall ExperienceThe customer service line, not my location, is horrid. I called, set up automatic payments to be deducted from U-Haul because I was out of state. They only processed one month's payment...so I returned to Texas with an email saying my payment was late!!! Horrible!! Tge Grand Prairie location I'm using has gone above & beyond, especially. ABIGAIL
hesper d | First ImpressionsEverything was perfect except that stupid elevator. Broke while I was moving in and was partially broken when I moved out
Isabelle E | Overall ExperienceJob well done outstanding 💯
Lonnie D | Overall ExperienceAbigail and her team was excellent
KARENA P | Overall ExperienceThey all are always willing to help me. Thank you guys for that. Have Happy New Year
EVELYN S | First ImpressionsSuper friendly and helpful when we rented in August and when we checked out. great customer service
CHRIS S | Overall ExperienceExcellent facility… OVERPRICED
Richard D | Overall ExperienceAbigail was very professional and courteous
Lashanda W | Online Move InCould be cheaper
Christopher R | Online Move InCustomer service isn’t great. You can never get attention from a manager. Prices are extremely high. I recommend public storage.
Arthur O | Overall ExperienceOverall experience was great but the text function for photos of the vehicle was hard to navigate
Gloria D | Overall ExperienceExcellent customer service
Eligoa R | Overall ExperienceI love the staff on the Uhall on 129 and Great South West they have served me over 39 Years. Thank you a Treat Staff
Georgie B | Overall ExperienceCharged me for a storage unit I didn't want or use. That was supposed to be free for a month anyways as promotion for transporting a trailer from nc to tx. Half way through the month spoke with Michael Daniels and he said there was nothing he could do for me. I put in a dispute but this not being handled by the location is poor business. I've never even been to the location.
Timothy C | Overall ExperienceAfter 20+ years I ended rental, to be closer to my Current resident.
SELITHIA C | Overall ExperienceThe experience was friendly and fast!!
KATEESHA M | First ImpressionsScheduling the truck was easy and convenient. Upon renting my vehicle yesterday and closing out my storage account. The lady with the braids was not so helpful and made me feel as though I was bothersome.
JAMIE M | Overall ExperienceEasy checkout with no unexpected charges. would use this company again. Thanks!
SYDNEY D | Overall ExperienceI had a difficult time with my door to my unit when I first got with them, yes it took time for them to help me repair it, however, I also had a difficult time making payments on time due to some financial issues that happened all at once, U-Haul went above and beyond to work with me, and for that I am beyond grateful!!
JOSEPHINE G | First ImpressionsI am very pleased service
CHADRICK A | First ImpressionsCommunication is key. Per my conversation with the assistant manager all information shared was effective and worked out for my benefit. Thank you.
Virginia L | Overall ExperienceThe elevator was non-working for over 4 months which made it very stressful and a huge inconvenience since my unit was on the 3rd floor. As,I was transferring my items out of the facility,to move out. I was stuck on the elevator with my child for 5 mins . That was the worst feeling ever.
April S | Overall ExperienceU-Haul and associates did what they were supposed to do. They were approachable, knowledgeable and accommodating. Nothing extra, nothing less.
SHEDONNA M | First ImpressionsMy experience was handy and the staff was a great help to me.
THOMAS H | Overall ExperienceWas away for years....my things were clean, safe, and secure. Would Recommend!
CLARENCE J | Overall ExperienceThought it was still 24hr access, maybe even 12 midnight
Danny D | First ImpressionsCommunication with CS about the size of the storage unit needed to be understood. Gave them exactly what items I had and they gave me a smaller unit so when it was time for me store my items it wasn’t enough room for my items, had to purchase a bigger size.
Mimi H | Online Move InStaff was very helpful
THOMAS H | First ImpressionsThe elevator was out of order, frequently! This was so inconvenient considering my unit was on the 3rd floor.
Sonia B | Overall ExperienceExcellent staff and customer service
kier s | Overall ExperienceGeneral Manager was extremely unfriendly and unhelpful.
Grayson M | Overall ExperienceOnly moved out for a closer by home facility to store my RV (and I work on it, nothing mechanical wise), nothing wrong with the uhaul facility. If I lived in Grand Prairie/closer, I don't think I'd move.
Andewr N | Overall ExperienceThe storage units need lights. There were times when I reserved a truck and the truck was not available, yet there were trucks on the parking lot. On occasion I was told there was a truck reserved for me at the current location and it was not there. I was sent to Uhaul at the airport. The $1.00 move-out charge made my negative experiences vanish. Thank you for that blessing it certainly beat paying the $500.00 I owed!!!
Cassandra M | Overall ExperienceThe young woman at the front desk needs a raise!!! It was an african american woman that was SOO helpful. I actually ended up transferring Uhaul locations after another location was rude and she was just so helpful and informative. 10/10
Damilola D | Online Move InEverything was great just got expensive like everything else in the world. There were rodents and lots of droppings.
SHERRY H | Overall ExperienceMy experience has been pleasant. Unit was easy to find and clean.
Cornelious D | Online Move InU haul is the one I always go to Climate control and convenient. Safe. The only problem I have ever had was when the elevator was down. Going up and down stairs.
patricia e | Overall ExperienceWe had a storage unit here on the 3rd floor for almost 3 years. Since July of last year 2023 the elevator has been out of order. So needless to say, if we needed to take anything in/out of the unit we had to hike the stairs. We were charged every month full rent and were inconvenienced for almost a year. Elevators were fixed on March 27, 2024. I complained locally and to corporate multiple times and nothing was ever done. I can go on and on about the situation but it’s not worth me getting upset any longer. We moved out on March 28, 2024. Terrible location and company overall.
Gloria H | Overall ExperienceElevator was broken for months was the only down side. Made moving out extremely difficult
CHARLENE C | Overall ExperienceI would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn’t working for months.
LISA S | Overall ExperienceEverything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.
Abigail D | First ImpressionsI have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.
Jonathan W | Overall ExperienceElevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice
Analine L | Overall ExperienceKatelyn was kind and professional
Tonia J | First ImpressionsI cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.
Rene D | Overall ExperienceThe staff and management were awesome
Julie B | Overall ExperienceIf there's another opportunity I will use Uhaul storage facility.
Dorothy W | Overall ExperienceThe elevator is a “must be a priority” for the customers. It is part of the services offered in the U-Haul propaganda, and we didn’t have it. What a shame! It’s been months without its service.
myrna r | Overall ExperienceU-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work
JaWana H | Overall ExperienceElevator out 3 months and still out corporate not attending issues at hand
Linda F | Overall ExperienceYou need better access key point reachable from vehicle window, without disembarking from the vehicle to operate.
Okwudili N | First ImpressionsTook a little too long to check me in and wasted some of my time. I was on a time limit and had to rush.
JADOMINIQUE P | First ImpressionsThe $10 fee for after hours access was unexpected. Staff was friendly and informative and very helpful.
AARON C | First ImpressionsI waited for a long time for the lift to be repaired before I can rent the storage and location of choice, but the lift was still not fixed after a very long time, and upon the time of renting the one that I eventually settled for. If the lift is unserviceable, please install a new one because every electromechanical device has lifespan.
Chukwudi C | First ImpressionsIt would have been great if the elevator was not broken. The unit was on tue second floor.
HARRY L | Online Move InI was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.
DeAnn M | Overall ExperienceAll has been good until the elevator went out!
FLOYD H | Overall ExperienceGreat location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.
Danielle R | Overall ExperienceWhen I first came in 2 female employees were there talking about work related issues out loud and using foul language
Shinequa S | Overall ExperiencePrice is high but also if a little late on payments they don’t help with a payment plan or anything.
Christopher G | Overall ExperienceGood and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !
DARRON O | First ImpressionsI was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.
Patsy B | Overall ExperienceI’m just wondering if I’m going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It’s still charged my account as of today. The Tuesday after
Nicole L | Online Move InEveryone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!
Brittany L | First ImpressionsReturning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..
Fidencio B | Online Move InAll staff was willing to help! Very Nice, Thank You all!
JUAN M | Overall ExperienceSuper courteous and informative!
Martin R | First ImpressionsGreat customer service and fast
CYNTHYA F | Overall ExperienceMost consistent and customer friendly service I’ve ever received.
MARSALIS B | Overall ExperienceIn the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!
VICTOR G | Overall ExperienceThis facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I’ve complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it’s disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of “improvements”, but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.
ALICIA R | Overall Experience.
Cheryl H | Overall ExperienceMy only issue was trash and other peoples stuff near entrance of storage. Not a good thing to see.
TINA C | Overall ExperienceN/A
Ken & | Overall ExperienceThe lock wasn’t in the unit but the people were very nice and helpful
Suzanne M | Online Move InAwesome Staff!! The process was easy and convenient!!
Jessica M | First ImpressionsLights where units are don't come on at night to where you can see, if you come at night
Natalie S | Overall ExperienceMs Shirley cooper has no control over her staff if she is the facility manager. Associate Derek and his girlfriend Abbey also an associate at this location has absolutely NO CUSTOMER SERVICE SKILLS. Totally disrespectful and rude. District Regional manager Sean was contacted regarding an unnecessary call for police assistance when all we asked for was to have our lock cut off due to lost key. My son was tld they dnt have tools. I inquired a few minutes later and was told by another worker for a $50 fee lock can b cut off. I asked Anbey y did Derek not offer this svc. She said u didn't ask. What company wldnt want to sell a $50 svc. Did u want me to leave items and u sell and auction. Abbey and Derek were very irrate and confrontational. Derek walked up to my son and asked if he had a problem and the co versatile escalated and Detek called the police and police came out and confirmed they had more important service calls to attend. Derek & Abbey (Caucasian) and Shirley Cooper (black woman) needs customer service training by the young black man that actually cut the lock off. He stated immediately we can cut off lock for a fee. That shld hv been Derek &Abbey (Caucasian couple) initial response. Maybe perhaps they carried their hime life situation to work w them on that day and took out on customers. I tried to buy a lock from Abbey after the nice young black man cut off lock but Abbey was still so mad miserable unhappy Mean and rude I left unit unlocked overnight to purchase elsewhere. The location is so perfect its too bad the staff does not match lupita Padilla checked me on 01. 03.2023 and she was sweet as pie.
CHERYLE B | Overall ExperienceSeveral times I came to access my unit during hours allowed to access the units (which is different than the store hours). On these occasions, the manager locked the doors to the storage access points when she left and closed the store. The hours for access specifically state hours for the units is 6:00AM-10:00PM. The store closed at 5:00pm on Sunday but the access to the units should have remained open. I contacted customer service on these occasions and one time, management was not responding and the next time the manager was contacted and said she would have to try and get someone to come back out to unlock the doors. Several other customers were there and can attest to the same issue on both occasions. I will not be utilizing that location again. And will not be recommending it to anyone.
Shayna S | Overall ExperienceI paid for storage at $59 a month when I seen it it was no bigger than a small closet. I tried to get a bigger one and none was available. I was told this storage was for a one bedroom apartment plus I had no major appliances. My payment was to be reversed to my card and it was not.
Bettina H | First ImpressionsYou're doing a good job keep your people that you have they are very well knowledgeable and understanding
Shirley S | Overall Experiencevery expensive
mustapha j | Overall ExperienceThe two ladies at the counter that help me work very hard, and they need a raise. I choose this location because it is close to my home and I have rented from here before. First, this is what I have an issue with: the gate to the Rv storage not working to get in. Second, not being able to get out of the Rv storage facility. Third, not having a gate controller or a remote gate controller to get me out of the Rv storage facility in the evening. I know the staff up there works hard, but, you need to get the gate to the RV storage working and or you need to have a detector on the inside of the gate so that once somebody pulls up it will open for them to let us out
Stephen Q | First ImpressionsShirley was great and we had a terrific experience there!
BRIAN M | Overall ExperienceI have been having a storage unit here every since November 2022
SONDRA W | First ImpressionsI had to get 2 storage units. The first night, 2/17, that I moved into the storage was stressful and the staff really wasn't customer friendly. When I came back to move into the other one on 2/18, the staff was amazing
monieka g | Online Move InChristian was great.
TAMARA M | First ImpressionsThere should be more than 2-people working the counter. My contract said the lock would be in the unit. However, I had to go back to the counter, wait in line for 15-minutes, to be told “just grab a lock from the display.” I had moving company people waiting, who were charging me by the hour. This added 30-minutes to my move.
Sonia B | Online Move InRenting a truck from Uhaul, especially moving across the country was extremely stressful. The website made me rsvp a truck at a pick up location with a card prior to move date. I was ok with that. Then when I go to pick up the truck - Uhual did not accept my card at the desk, they did not have the truck or equipment I rsvp prior to, they changed my pick up location the day of my pick up in a location that was over 20 miles, the next option was over 100 miles.. Anything that could go wrong did in my experience. Thank God I had friends who helped me use the exact card Uhaul only accepts, my change in location was only 30 miles away from my original pickup location and I went in early because Uhaul almost canceled my reservation because of their inconveniences. The truck pick up and drop off locations are not always in the best of places and often times looks very sketch after dark to leave keys and trust it'll be safe until the morning. The storage facility was good but the online process versus in-store experience does not match nor does it meets expectations. I found myself being hard-balled to do business because of the last minute changes not made by me. I feel if you are taking my payment for a rsvp from one card, you should take that payment inside the store from that same card. If I rsvp a truck and equipment pickup at location A, I expect to only go to location A and not location F. I expect if Uhaul does not have what I need at location A then refer me to location F from the beginning. Not changing it 1 hour before my pickup time then try to cancel my rsvp because Im tardy because of you're inconvenieces. This is my story from my Uhaul experience.
Reginald K | Overall ExperienceThe manager is very professional and kind. And the staff was amazing great customer service.
DIEDRA W | First ImpressionsI traveled from SD to Texas so I was tired and a little irritable. The staff was great. I wish I had written everyone's name down because they made me feel refreshed and at ease for this big move. I would like to thank the staff that worked on the 29th and 29 of December because they set the tone for my move to Texas. A young man from California assistance me on the 28th and it as smooth sailing from that point. The staff was professional, even after the unfortunate incident of the Grand Prairie police department. The gentleman went through an horrible mistaken identity after a truck was reported stolen as he was checking the truck in the police pulled weapons on him as if he stole the truck. The police did apologize but their behavior showed a la k of basic common sense. After the experience the gentleman was still professional and didn't speak about what happened but assured us that the police were doing their job, that statement alone was the perfect statement from an employee. The move out was easy and convenient. Thank you again to the staff in December and the staff on the 23rd of January.
Chandra B | Overall ExperienceGreat experience here. Shirley was awesome!!
BRIAN M | First ImpressionsThe older woman was very nice and knowledgeable. This place give great customer service.
Moses C | Overall ExperienceMoney was never pot back into my account
DANIEL G | Overall ExperienceNa
Wilbert D | First ImpressionsThe other owners were great to do business with. The new ones I will never come back they cost me hundreds of dollars.
Dawn G | Overall ExperienceShirley was amazing and so helpful.
ATLANTA W | Overall ExperienceHad my storage unit for over 7 years and never experienced an issue. Facility always clean and well kept. My unit was free from insects or rodents.
JEFFERY L | Overall ExperienceEverything was great, Anitra helped with my rental reservation as well as getting set up with my unit. The reason for 3 stars and not 5 is because later that night after moving all day I came to the storage to load my things in. I loaded up the elevator and went up to find my unit and I discovered my storage unit that I just rented had someone else’s personal lock still on it. So I had to load the elevator back up take everything back downstairs and leave my things in a Uhaul all night.
shamayia L | First ImpressionsN/a
La P | First ImpressionsThe person who did my registration didn't do it right so we weren't able to put things on the storage until the next morning
Veronica R | First ImpressionsThe only issue I had is when I moved out of the storage, they tried to charge my card because they thought I was still utilizing the space, it was quickly rectified. However, still very inconvenient.
Tamika M | Overall ExperienceThe staff at UHAUL have ALWAYS gone above the call of duty to make sure everyone is treated with respect & accommodated. I LOVE this company.
kathy a | First ImpressionsThe price is higher than I'd like
JOSEFA H | Overall ExperienceThank you for your services.
Celia A | Overall ExperienceThis is the great facility!!!. I’ve been doing business with this facility over 15yrs on and off. I still have another storage there! I closed out one of them this weekend. I truly want to give a great exemplary comment to the manager there Madelyn! I can’t tell you in words how amazing she is and her crew! She has been an Angel in difficult times!! I’m sure she has for others too. Her and her staff truly care about their customers! They’re always friendly eager to help and never have I had a bad experience their! Thank you for having such great employees!
KATHIE K | Overall ExperienceThere were two tractor trailer rims there. I moved them to the side. Someone must have left them.
Eric W | Online Move InI can't remember the lady's name that helped me, but she was super awesome. Something was wrong with the system but she worked through it anyways and made the best of the situation.
Wendi w | First ImpressionsThank you!
gustavo s | Overall ExperienceMaddie and her staff go above and beyond to help customers. I've seen it with others, not just myself. Great job, Maddie! Thank you for everything!
Glenn A | Overall ExperienceTodo estuvo muy bien hasta que estaba Sacando mis cosas cuando note que dos colchones que tenia ahi estaban mojados incluso Los tenia cubiertos porque eran nuevos hable para hacer El reclamo hace Mas de 20 dias y no me an hablado para atras de nada Sirvio que pagara 220 AL mes para nada son unos mentirosos no ayuda en nada tener aseguranza..
Leonardo H | Overall ExperienceThe staff was very friendly and professional. The young man that assisted me was exceptionally helpful- he deserves a raise!
Esther M | First ImpressionsI am not happy because I was charged for July and I moved out on June 30, 2022.
ADEMOLA A | Overall ExperienceWe had rats in our unit that ruined all our stuff Had to throw away half of it there was mice dried up all over our stuff dead mice in our clothes so over all no I would not Recommend to my friends
HUMBERTO M | Overall ExperienceI understand that every facility is different and it was also my fault for going when help was unavailable, but the instructions to get inside were not clear. I didn't know that I had to enter my code twice. On keypads located less than 50 steps away from each other no less. I would add those steps to the move in email. Other than that the facility was clean and move in was easy.
Zynecia P | Online Move InClean storage unit
Melody G | Overall ExperienceAwesome staff!!!! ranking in the ultimate category with me in service.
Libby L | Overall ExperienceThe staff was wonderful with a welcoming environment. The process was smooth from beginning to end.
Davis C | First ImpressionsInexperience employees made the entire process time consuming and costly. The same people handling the storage units also handles the trucks. I was late a couple of times on storage and I don't excuses my actions but you charge $35 amount late fee .And will call 2 and 3 times a day for money. It was a bad experience, I'll never use your storage again. Shirley Richards ex customer.
SHIRLEY R | Overall ExperienceWould use again. Staff is friendly and very helpful.
laura S | Overall ExperienceShe went out her way to show the storage. Great job
TONIA C | First ImpressionsI have experienced a great deal of anxiety over this unexpected move. The staff and management at the I20 location are phenomenal. They helped me identify the proper storage unit and the right size truck for my move. They had everything needed for packing, it’s a one stop shop! I highly recommend this location to anyone in a transitional state. Pam A.
Pamela A | First ImpressionsTurned in my storage that same day the charge went through and the manager said i couldnt get my money back for the next month so i paid for an extra month that i dont even need.
Collin T | Overall ExperienceNo comment
DONALD A | Overall ExperienceVery impressed
Arthur O | First ImpressionsThe team at this location was really 👍 nice
ennise s | First ImpressionsThe cashiers were knowledgeable and helpful answering all of my questions. While your lot attendant was aggressive borderline threatening on a issue of our rental space being rented to another customer while we were moving in.Gave the attendant my paperwork and never received it back that was resolved while I was waiting in line losing valuable work time as the facility would be closing down shortly.
WARREN J | First ImpressionsVery appreciative U-Haul Storage is awesome have never let me down always there in a time of need way2go your business is appreciated thanks from my heart
Christine P | First ImpressionsThanks To Madelaine and Wonderful U-Haul Team Members For Making Our U-Haul Moving And Storage Experience The Best !!
Carlita D | Overall ExperienceOnly issue no one told me that the locker had been inspected and we could leave.I had to ask. Small thing compared to overall experience. Also disappointed I paid for the full month of January ( Dec.28) without a refund when I moved out 5 days later.
Paula F | Overall ExperienceVery pleased.......
Darlene F | First ImpressionsIt was a convenient location, climate controlled and safe.
Leslie V | Overall ExperienceStaff, and everyone was very friendly.
SAMANTHA W | First ImpressionsEveryone was accommodating and friendly.
DWAYNE E | First ImpressionsThe facility was always secure and clean. We’ve had are items here for seven years and only wish we could find storage near this quality at our new place in Alabama.
MIKE K | Overall ExperienceGreat help, quick service flexibility
Amadou S | First ImpressionsRespectful, organized, and made me feel comfortable being there. That’s a great quality to have with storage renting. Good work. 👍
Brandon S | First ImpressionsI just wish that my unit was more bigger and a better unit but it’s not so it will just have to do for now.
Melvin R | First ImpressionsI wad very happy with the way I was handled at usual The Manger Mattie was very helpful when I had problems. A ONE service.
Aminda M | First ImpressionsThe key is friendly and knowledgeable staff. This location has strong management and excellent, outgoing staff.
Daniel W | Overall ExperienceI really enjoyed having my 5th wheel there , very clean and we'll maintained !!
Clarence A | Overall ExperienceOutside of the multuple calls texts and emails they Rock I've been a long time customer at this location
David B | Overall ExperienceThe only issue was that they let Pods park near the storage entrance which took a parking space.
EVA R | Overall ExperienceMaddy was very helpful and knowledgable about sizes and pricing for each rental unit. She took the time to discuss what I needed to store ,climate controlled or non controlled .and the right rental agreement/ size/price for my needs and the process was made so easy by her. Thank you UHaul Team!
Robert D | First ImpressionsI had a good experience being that was my first time coming to that location I want to thank all those who help it was four people but the 2 names I remember was lupita an Dustin The other 2 was a young lady who just started an another young lady with blonde highlights who look Hispanic they all dis a great job with assisting me
Davion R | First ImpressionsI enjoy having my stuff at u-haul cuz my stuff is safe and well took in care of even if there's an issue u-haul works it out
Aminda M | Overall ExperienceThis was the Best storage that I have rented and Yes I would recommend this as the BEST
VANESSA S | Overall ExperienceI wouldn’t have rated it poor but they will not pro rate the monthly rate after check out. $99.95 paid on the 18th. Moved out the 23rd & nothing refunded back. I will never use this facility again for that reason
Ronny P | Overall ExperienceAll the staff was helpful and courteous. Maddie was super helpful and very kind through my entire stay. Thank you for Maddie.
shereen t | Overall ExperienceAmazing customer service. Upon arrival I was greeted with a warm welcome. Madelaine Mchugh assisted me in finding the perfect space for my trailer. What can I say. She’s a rock star. A literal earth angel walking amongst us sinners. Overall great experience. Would highly recommend. Great location and better staff.
Joe A | First ImpressionsThanks for a safe clean and friendly service and storage place keep up the good work.
RUBEN R | Overall ExperienceAll of the staff friendly and helpful! Great Customer Service.
Jereshia M | First ImpressionsLocation provided great customer service and all employees were consistently helpful!
Deklon S | Overall ExperienceThe facility was well-maintained the staff was all good people thank you
SOLOMON R | Overall ExperienceThankful for the staff, very friendly and helpful
Milton E | First ImpressionsUhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!
Bianca J | Overall ExperienceThey went above and beyond to make sure I got what I needed. Thank you - s
Shelly H | Overall ExperienceThank you for your excellent customer service and facility upkeep.
Gail J | Overall ExperienceThe general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..
jorge H | First ImpressionsUnfortunately the elevators are not working and they didn’t have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.
KATHIE K | First ImpressionsI feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.
Viviana W | Overall ExperienceBuy buena
ALVARO G | First ImpressionsThey made an annoying situation relatively peaceful.
ANTOINETTE D | Overall ExperienceThe staff was so accommodating and friendly. I will recommend and use again
laura S | First ImpressionsThis location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!
Rozlyn E | Overall ExperienceVery friendly staff and the manager was very helpful and polite!
Joseph V | First ImpressionsWhile I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.
Essi H | First ImpressionsMadeleine was OUTSTANDING! Hopefully she’s in a managerial position because she possesses strong leadership/problem solving skills!
FRANCES D | Overall ExperienceThe office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn’t have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!
David S | First ImpressionsMag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!
JUAN M | First ImpressionsWhile customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.
COLLIER J | Overall ExperienceGreat people to work, with friendly
SAMMIE A | Overall ExperienceMaddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.
shereen t | First ImpressionsGreat!!
Deron F | First ImpressionsThanks
AVI G | Overall ExperienceGreat service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.
William S | First ImpressionsTo high far as price
DONNA B | Overall ExperienceAmazing service thanks Uhual Team *****
Sonny K | Overall ExperienceProfessional and friendly Good job🌷👍
AVI G | Overall ExperienceThe only issue I have is that you lock up the unit if you’re only a couple of days late.
PARNELL C | Overall ExperienceVery happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great also
CLARISSA M | Overall ExperienceNo complaints. Always professional
Melody G | First ImpressionsHad trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.
SHAUNA G | First ImpressionsNo complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.
Brian B | Overall ExperienceWas not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll $32.. I will dispute..
LaTisha M | First ImpressionsBest Customer Service, convenient and ver clean
Frances C | Overall Experiencethis location was great well maintained and safe and secure
Sandra S | Overall ExperienceThis was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!
Rozlyn E | First ImpressionsThe entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas better
Ricky M | Overall ExperienceReady to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!
Annissa B | Online Move InGreat!
jason g | Overall ExperienceBest uhaul facility I ever encounter and am glad I was a customer there.
BRIAN L | Overall ExperienceMark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+
Ken M | First ImpressionsThe worst experience I’ve ever had to encounter for an organization this big. They start off by charging my card over $500 withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn’t take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional $500. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should’ve only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over $500 I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn’t satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there’s more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I’m still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.
Donavan M | Overall ExperienceVery satisfied with the service and facility. Thank you
Mari D | Overall ExperienceLove the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.
COREY D | First ImpressionsThe artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles
cheryl c | First ImpressionsLot of the dock parking was taken.
Rashawn C | First ImpressionsExcellent customer service, efficient, thorough, knowledgeable
shannon G | First ImpressionsDoor is a little broken, won’t stay up and left side is out of track.
chad w | First ImpressionsThanks for your business
dewain b | Overall ExperienceStaff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!
corenda k | First ImpressionsI appreciate your friendliness and professionalism
Meoshea J | First ImpressionsDarin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building
diana n | First ImpressionsThe person who helped me was awesome. She really knows what she’s doing. Wish I could remember the name, but I’m pretty sure you can find it.
RONVIS H | Overall ExperienceThe employees were very friendly and helpful. The only complaint I have is that I wasn't contacted when a storm blew the roof off. It wasn't until I went to move out and found antiques with water damage. Thank God I had the insurance!! GET THE INSURANCE, IT'S WORTH IT!!
kristina m | Overall ExperienceThank u so much for helping me in a time of need...
christopher m | First ImpressionsVery satisfying
Rojelio M | Overall ExperienceMy only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.
Debbie S | Overall ExperienceThe flatbed dolly's helped moving.
Sharon B | Overall ExperienceKita (I believe that was her name) is so inviting! She treated me like family. She’s the type of person that should be the face of the company. I wish her nothing but the best!
Andrea A | First ImpressionsWay too expensive and service is not that good U are there for the customer Not the customer to serve u
Jose L | Overall ExperienceFriendly and helpful staff!
alan d | Overall ExperienceFacility is super clean and the staff are wonderful. Well worth the price and access.
Emma C | Overall ExperienceI had a Pleasant Experience! God Bless y’all
Josphine A | Overall ExperienceDerick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.
TONIA C | First ImpressionsThe UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others. 👌🏽
Denise D | First ImpressionsMark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!
Morgan K | First ImpressionsPrices could be lower
joan l | First ImpressionsOnly issue is the roof caving in and some of my things getting damaged. Glad I have the insurance. But U-Haul stepped in and moved our things to the Pioneer and 360 location as quickly as possible. We still need to go through our belongings to see what's what. But so far so good regarding the action took to move our things.
LAWINTHIA A | Overall ExperienceThe staff was limited on how they could help , because of the situation this location is in! It’s very unfortunate that the building was in such poor shape without us knowing ! Had we know this building has had future problems and was barely patched up only to have more problems when it rained I would have NEVER stored my valuables here! There really needs to be more then one elevator! I Due to the lack of attention the owner has put into his building ! I received a texted my unit has water damage ! I went moved a few things to my second dry unit and thankfully I did our my 82 in and my 55 inch TVs would have been ruined !! And I moved my pictures which some of them got wet and ruined and I can replace a tv but not priceless memories of pictures I can’t get back !!! I went the next day and they cut my lock and changed it without telling me which means they were in my unit without my knowledge! Had I not gone by to tell them about the leak they I would have never know that they were about to unload my unit with people they found on Craigslist and moved all my large storage unit into small portable crates that who know how it would have been stored and who knows if they would have all been kept together or have my stuff would have been lost ! It looked super unorganized and it was complete chaos!!! The owner cussed at me when he was talking to me ! I went to my car and cried because I didn’t know what to do ! So I was forced to miss work and loose money !!!!! Pray someone could help me ! I had to pay to rent a uhaul which I should be credited for !!!!!! They assigned 3 people to help me load the uhaul well they didn’t tie anything down and I might as well threw my stuff away because it all fell over and cracked and scratched up my dressers and computer desks, broken frames and mirror ! This was such a horrible expensive experience!!!!! I will never use this company again!!! I do want to let whoever know during this whole horrific event not one person wore a mask or social distancing!!! No hand sanitizer or Lysol spray !!! This was handled very poorly ! Unfortunately I had some items with mold from the water I had to throw away also! My storage unit wasn’t the worst there were tons of other people that had to throw all their stuff away !!!! This wasn’t the first time this storage place has had something like this I heard !!!
MICHELLE H | Overall ExperienceSix plus years of having a storage space there, every time I went into the office I had to deal with someone that had poor customer service skills. Rude people that won't even greet a customer until they feel like it. There are videos on youtube to teach you good customer service skills. You can also go to Chik Fil A and see how customers get treated with respect. Simple retail transaction like buying a box or a roll of tape would take 15 minutes. Plenty of negative reviews on Google, but you dont care to change. And tell that lady not to call me anymore. She doesn't even identify herself or the purpose of her call. She just says: "Hello Mr Patrick, how you doin today?" like I'm some kind of ten year old that is supposed to take time out of my busy day to figure out who it is and tell her how my day is going, satisfy her curiosity. The custodians in the storage were nice though. The only reason I stayed was because I felt they were keeping a close eye on things. Don't bother me anymore. I was tired of dealing with you people a long time ago.
PATRICK H | Overall ExperienceI gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.
Wendi G | First ImpressionsThe facility is the BEST!!!!
Ruben C | Overall ExperienceI really thank you guys for helping me and my family!! God Bless😇
VEORA V | First ImpressionsThe office staff was very rude and hostile every time I dealt with them. There is no excuse for their poor manners. Poorly trained and hostile. I moving my stored goods to another NON UHAUL storage facility where the office people have manners and are respectful to the customers. The custodians do a good job taking care of the actual storage area. They were always polite.
PATRICK H | Overall ExperienceHad difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great
Armando G | First ImpressionsLove all smiling faces 🙂
Marilyn M | Overall ExperienceWe ended up leaving our storage longer than expected when our overseas assignment was extended. It worked well and we’re grateful for the attention we received from the staff. Thank you.
DANIEL B | Overall ExperienceOverall very good. Downside for me: 1. Cost 2. Alarms sound when they shouldn’t frequently. 3. Need trash bins / dumpsters
PATRICK M | Overall ExperienceA little bit expensive but Great experience!! Thanks.
Marlene C | Overall ExperienceThe manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.
robbie b | First ImpressionsThis review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.
ISMAIL N | First ImpressionsThe storage itself is very good and other staff members are good. But the manager, that lady is horrible. She needs to go for customer relationship training. She was mean and terrible. Yelling and screaming at every approach. Not only to me. Even when i was not there, she did the same to my sister. She is just NOT CUSTOMER FRIENDLY. SHE WILL DRIVE PEOPLE AWAY FROM THAT BRANCH.
janet a | Overall ExperienceMark was very helpful, he and his staff provided excellent service.
Theodore D | Overall ExperienceThank you so much!!!!
SHARON W | Overall ExperienceMark was extremely helpful in my situation.
Theodore D | First ImpressionsKeep doing a great job!
Tonya S | Overall ExperienceThe customer service that was given was unprofessional snd the lack of respect given to us as customers. Filed a formal dispute with Uhaul. We received comments from other staff members that this form of disrespect is often given at this location and management continues to allow such behavior.
Daffeny J | Overall ExperienceThe staff was extremely helpful and friendly.
LEISHA M | First ImpressionsWe come every year to use your facility. It has always been a great experience. See you next year.
Girl s | Overall ExperienceWas overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall
Cynthia C | First ImpressionsStore manager was extremely helpful!!
James W | First ImpressionsAmazing staff. Moving can be so stressful and they were able to give me an easy process for a truck and storage rental. Also, it was closing time and they were very patient.
ZAKIYA W | First ImpressionsThat was the BEST experience I have had from UHAUL or customer service in a while! I was please with EVERY single employee at this location! Gave them ALL a raise even the janitor was amazing!!!!
Vicki R | First ImpressionsUsed this facility for years. Absolutely no issues of any kind.
GERARD M | Overall ExperienceManager has been very helpful
patricia e | First Impressionsparking spaces not good
CHERYL R | Overall Experiencethe best storage site around
jaquan c | Overall ExperienceThey went above and beyond.
dan r | First ImpressionsVery nice experience.
Michael G | First ImpressionsI was very pleased with the storage units, staff and the price was reasonable. I needed to cut back and clean out many of my daughters things since she is now deceased.
Jerry H | Overall ExperienceI liked the fact that strong was very clean staff made sure you were taking care of I’d definitely refer friends an family thank you
KIMBERELY P | Overall ExperienceI'd use them again!
Desiree T | Overall ExperienceStaff is "THE BEST EVER".
Rhonda B | Overall ExperienceGreat service and location.
fausto j | Overall ExperienceHello It Was Just 1 Lady I Didn’t Understand Why She Was So Rude But I Didn’t Get Her Name But Everyone Was Great.
Kaye S | Overall ExperienceI could never get a person on the phone & always a line at the facility. And when you had a problem with your unit I could not get anyone to address the problem or issue; Tia Campbell never called me
paul w | Overall ExperienceGreat Experience, everyone was helpful
david B | Overall ExperienceGreat service and easy access. Will definitely use again.
BETTY W | Overall ExperienceI could not get in the storage with a trailer full because my 24 hour access was denied. UHaul better void my contract and refund my trailer which was wasted. Couldn’t move in because ACCESS DENIED.
Danniel M | First ImpressionsClean facility, staff is not the best at customer service. I was told upon move-in that I would get a free truck- never got it. Also told I had 24 hr access when I moved in, but was charged extra.
richmond f | Overall ExperienceI was more than pleased with the results of doing business with you The employees were exceptional
Shirlie I | First Impressionshard working group!
phil w | Overall ExperienceGreat customer service from every employee I encounter.
Judy A | First ImpressionsGreat customer service and I would highly recommend this facility.
Leisha M | First ImpressionsVery professional! Uhaul made my move and storage experience so easy from start to finish!
Kacy T | First ImpressionsExcellent customer service! After just driven from Virginia to Texas in a 26 footer & 6 x 12 trailer in tow; very accommodating in helping me drop off all equipment with them & got 2 storage units!
JB M | First Impressionsit was a pleasurable experience i will be back.
joana g | Overall ExperienceI moved all of my things out of the storage so that I could put some other things in the unit. I essentially got kicked out of a storage unit, because I emptied it out to put more stuff in.
Stephanie B | Overall ExperienceExcellent service
Melody G | Overall Experienceif they want me to tell the truth good! Is the worst thing in store you pay for a service of 24 hrs.and it does not work then? what is the point they think I rent it or need one 24 hrs for fun the g
Rafael C | Overall ExperienceNone
Lillian C | Overall ExperienceGreat friendly staff
Danny D | First ImpressionsThe rental rate was too high
SUPORA A | Overall ExperienceI have been out of the specific storage unit since ce the beginning of October 2018 I explained to 24 different CS representatives who were too dumb to communicate The ABSOLUTELY WORSE EXPERIENCE
Pamela S | Overall ExperienceFriendly and most helpful
Melody G | First ImpressionsThere is no security!! My RV was broken into twice!! This last time I wasn’t even extended the courtesy of having a staff member present when the police arrived. The manager never seems to be on site.
ANNETTE T | Overall ExperienceVery greatful for the services provided.
willie M | Overall ExperienceI would definitely go with this U haul company again..
Preston D | Overall ExperienceClean and well kept
kevin s | Overall ExperienceGreat
Alicia P | Overall ExperienceNo complaints
ROBIN P | Overall ExperienceMy mother and I are turning customers to U-haul and have always been satisfied! I live much closer to other locations now but will still come back to GP because of the good service :)
Heidi W | First ImpressionsThe staff was amazing, if there was an issue with my storage I would be immediately contacted and informed. The entire area was clean. Great place to put your things for storage
Chenille D | Overall Experienceexcellent service
phil w | First ImpressionsWhat I most appreciated that U-Haul Moving & Storage always did was when I made a payment for my storage unit 0109 they always made it a point to send me a statement in the mail that payment was made.
cheree b | Overall ExperienceCaring for customers needs is important the staff was patient kind courteous hospitable friendly n fast . I thank management n staff of all these needs. Sincerely Mr.Joey Pulsipher
Joey p | Overall ExperienceEveryone there was awesome!
sabrina M | Overall ExperienceOnly one note regarding communication, please answer the phone or implement text messaging of some kind.
Veronica C | Overall ExperienceWonderful Experience
Rhonda B | First ImpressionsI love the staff
melissa s | Overall ExperienceNothing further
Antonio C | First ImpressionsI worked with Mark. He provided outstanding customer service and figured out a way to get me what I needed without being pushy. The building and grounds were unbelievably clean.
CHARLES T | First ImpressionsThank you
chandra a | Overall ExperienceI’ve delivered several packages to this location and they could not locate any of them. I called in numerous times to have someone call back or email and they never followed up.
PHILLIP L | Overall ExperienceClaudia was extremely helpful, and I can’t say enough good things about the service provided by Mark LeGault. Mark went above and beyond to help me get everything resolved. Thank you!
SHERMEEN V | Overall ExperienceTHIS FACILITY WAS VERY CLEAN AND SECURE WASENT WORRIED ABOUT MY STUFF AT ALL THANKS
LOUIS G | Overall ExperienceThe service was great! The employee who I dealt with (Kenya?) was very helpful and helped to make it go very smoothly. It’s refreshing to deal with someone like her who cares about the customer.
Kerry H | ReservationPoor customer service asked once to remove my freightliner truck when there were 5 others parked and I asked that very question when I signed my lease. Also could not access facility during constructi
kevin r | Overall ExperienceMy overall experience with this site was good, but there were a couple of times I was left inconvenienced when trying to move things out of my unit.
Inia D | Overall ExperienceI had two storage units there for over 5 years and my things were safe and secure. Great service!
MONICA J | Overall ExperienceVery clean no rodents or bugs I will always keep UHal storage unit on my list. Thanks for everything. Ms Lark
VICKIE L | Overall ExperiencePrice increase what seemed like every few months with no real explanation as to why....I've never had storage facilities increase prices that often in the past.
ANTHONY R | Overall Experiencen/a
lakisha j | Overall ExperienceMice are a problem. I did not bring then, they are there.
KAREN P | Overall ExperienceThe only elevator they had was down, on a Sunday, the last weekend of the month. You could use the stairs but the door closed behind you and you are stuck in the stairwell. Not convenient.
ashlyn b | Overall ExperienceI have emailed and called for the manager with no return call or email. My storage was mixed up with someone else's and I'm being charged for extra mileage when I should have been. I'm disappointed.
cassandra h | ReservationMark was really helpful and kind
Stephanie S | Overall ExperienceThe staff was very helpful and pleasant. When I needed to switch my storage unit, they switched it without any problems.
Kenya Q | Overall ExperienceAwesome crew
joseph g | ReservationMy experience with my U-Haul and storage rental was not good at all. The truck drove horrible and I had problems w/ access getting into my storage.
INIA O | ReservationI had the worst time trying to get my payment straight. I never received and call or emails back from the manager when I was told they were contacted.
Ursula B | Overall ExperienceAll the staff was nice and professional, I had no issues with the truck. Even though on my end I had to keep the truck an extra day, it was a smooth process. Excellent customer service.
Chenille D | ReservationTHEY ARE THE BEST PLUS THE ONES ON DIVISION ST .ARINGTON TX.76012 I WILL ALWAYS USE THEM AND PAST THE WORDS ABOUT YOU ALL GOD BLESS YOU ALL AND COMPANY !!!!!!
laquette t | ReservationGreat service..
Eric D | Overall ExperienceNo how early you called, you can never get a agent from the store to answer the phone. Just some people answering the phone, bad service. Why can the actual service agent pickup the phone sometimes...
FREDRICKEA S | Overall ExperienceThe staff was more than courteous, helpful, and professional. Will use this facility again if need be.
Mary F | Overall ExperienceThis facility is extremely clean and was easily accessible for me for the time I needed a storage unit. I would highly recommend this U-Haul location for anyone that needs a storage unit.
Randolph S | Overall ExperienceI like to comment on what happen on June 25, 2018 when I picked up the truck that I made reservation by phone for 10' truck and find out there was not one available for one-way trip to Pennsylvania.
GUY D | Overall ExperienceAll were helpful and professional thank you for Your curtesy.
Tim N | Overall ExperienceI was very pleased with renting a storage from this Uhaul location in Grand Prairie. Staff always friendly, easy access .to my unit. I really liked Mr. EDDIE he was always so pleasant. Thank you
Michelle Y | Overall Experience