Customer Reviews for U-Haul Moving & Storage at I-20 & 360

Rating:

5.0

Excellent service attention. Nice peppke at origin office in Grand Prairie.

Rating:

5.0

Needs to be 24hr access.

Rating:

1.0

Really poor customer service. Lady who attended to me did not help with any of my questions and didn’t know what she was doing. Said she was not a professional and could help me with some basic questions for equipment needed for a trailer rental. Definitely needs to have a manager coach her in better customer service and potentially retrain her. I asked how she was doing and she said not great.

Rating:

5.0

Great service

Rating:

2.0

I couldn’t get any help with getting in my storage unit it had a lock on it but I was not given a key I only received a card and couldn’t get in the doors

Rating:

3.0

I paid almost 200 dollars monthly for a "climate controlled" storage. I was by a large window. Its easily 90 degrees by that window if the sun is out. Prices are too high. Ubox made sense in price but it is inconvenient.

Rating:

4.0

Keep the cabins clean please

Rating:

5.0

The young gentleman that helped me when I picked it up and dropped off trailer was very helpful. He helped with changing the ball on my hitch and then lifted the trailer and hooked it up. And when we dropped it off he checked us in and unhooked it for us. He was helpful! I would come back cause of him

Rating:

3.0

Truck #1199 The front office knew it had problems but rented it to me anyway. Windshield leaked. Passenger window leaked. Passenger weatherstripping was hanging off door frame. Back door DID NOT CLOSE ONCE OPENED. I discovered this once I was in Waco (1.5 hrs away) and had to use fabric strips to hold door partially closed and pray that the stuff did not slide out. Did not think I needed "roadside assistance" as I wasnt stranded so I did not use it. But the fact that the front office knew this truck was going to be used even after I returned it because it "still ran" is crazy. Was issued a small refund of $30 for my "troubles". This was an awful experience. Absolutely horrible. I expect a call back to discuss further. 817-296-0977

Rating:

1.0

It started bad and never improved. I went only to reserve a trailer at the Ceder Hill Hwy 67 location on 7/4 and 7 pm. online the closing time was 8pm. Got there at 6:50 no one was there, the lights were off and door locked. I call the 800 number, and the person said someone should be there as they closed at 8pm. About 7:10 two employees pulled up yelling to me that they close at 7. I explained my online appointment was at 7. She said ok, but we close at 7. I then advised that I was there at 6:50, so even if they closed at 7 had they been there I could have still picked it up in time. They said well we are closed, the computers are closed down. I was able to get the people on the 800 to find another Uhaul location, but it was quite a bit out of my way, and even with them I had to switch out the trailer because of issue a couple of times. So, not a good experience at all.

Rating:

5.0

Great experience, this location had a truck available at 4pm on a Saturday. I returned it by 7pm. It cost me $70 and that included a $15 insurance option. Clean well maintained vehicles.

Rating:

5.0

Low princes we in courage many people to rent

Rating:

4.0

Employee that helped me did an excellent job

Rating:

4.0

The line was long and not enough employees to handle reservations.

Rating:

4.0

When inwent to pickup the origional equipment was broken and had to be switched. I dropped off the new equipment 3 hours later and was told inwas good to go...but I never got a return receipt. I tried calling 6 times and was put on hold over 20 min each time. When I drove back over to ensure my equipment was returned inbound out the origional tech never didn't he switch properly and then never checked it back in. The main thing thay made me upset was all the time on hold...pooped customer service

Rating:

4.0

My representative was awesome. It appears that the truck size that I needed didn’t have any trucks checked in. She found the keys to the truck and got me going however, it appears that the guys that checked the truck in didn’t check the gas and mileage as the truck was on Empty and you guys are now charging me for 158 miles on a move that’s on 13 miles between. The people at the front desk are nice but past that you guys should make sure the information checked in is correct. Thank you.

Rating:

5.0

Taja was fantastic! She got out truck & space rental set up so quickly. Audrey was very polite.

Rating:

5.0

Great service every time.

Rating:

3.0

Staff was friendly and helpful but the equipment didn’t seem to be very well maintained. We were initially delayed because the first trailer had a lighting problem. Then during our rental, the door of the second trailer jammed so badly we had to return to UHaul to have them pry it open. We wasted a lot of time due to issues with the equipment.

Rating:

2.0

Every time I rent a trailer I get an extra charge for tolls I never go on the toll road but I get charged for it

Rating:

5.0

U-Haul at I 20/360 is a very clean facility with easy access and very nice employees. I will use again

Rating:

2.0

Was supposed to be given a free ADDITIONAL MONTH due to miscommunication from the customer service rep at the store. Never received it. The GM was present and gave the lady beside me her additional free but not me. The customer service rep was rude and I ended up buying 3 small units due to her lack of knowledge. Move out was easy.

Rating:

5.0

Maintain what ya got! Very courteous and professional employees, trailer rental priced right and very, very easy to deal with.

Rating:

1.0

Give the customer what they ask for I ask for insurance and they said I had it and I didn’t. Stop walking away as if you got to use your personal phone and leave the customer at the register.

Rating:

5.0

Great

Rating:

3.0

I was told that the trailer I rented was slightly damaged.... It was beyond slightly damaged. The lights worked, the tie downs worked. However, they knew of the driver's side fender damage and dent but said nothing about the broken left trailer ramp pin.

Rating:

3.0

Storage is too expensive for monthly payments, then you have to add insurance and you tax for storage. It’s not worth it.

Rating:

1.0

Title: unsafe vehicle, gaslighting, manager, and terrible customer service – never again! I recently rented a truck from U-Haul and had a truly awful experience. The vehicle had multiple serious, safety issues, most notably, non-functioning main headlights, which made it extremely dangerous and illegal to drive at night. There were also other mechanical problems that raise serious concerns about the vehicles road worthiness. When I reported this to the store manager, instead of acknowledging the issue, he gaslighted me by claiming the headlights were working, simply because the high beams (bright lights) could be turned on. In the photo he used to your “prove“ this, the main headlights were still clearly not functioning, yet he insisted that everything was fine. This was not only dishonest, but completely ignored the fact that driving with high beams only is unsafe and illegal in many situations. Despite these clear, safety concerns, the manager refused to issue a full refund, offering only a partial credit that didn’t come close to covering the risk and inconvenience I faced. To make matters worse, U-Haul‘s customer service line was just as bad long wait times being transferred around, and no meaningful help or accountability whatsoever. U-Haul blatant disregard for customer safety and their poor handling of the situation is unacceptable. I will never rent from them again and strongly urge others to look elsewhere-don’t risk your safety on a company that won’t take responsibility!

Rating:

2.0

CS person was rude. She did not greet or even walk me through the process. She told me to check my phone for a text with link and then she highlighted the contract. After, that she walked away from the counter. I’ve used this location about two years ago and the service was not this bad.

Rating:

5.0

This pertains to the loaders, they were 3 hours late even after speaking with them several times. One loader was obese and could barely move and the other had a severely damaged hand, neither could adequately complete the job of moving my classroom items from one school to the other that was only seven miles away which would have taken only an hour maybe an hour and a half at the most to complete everything. Also, the obese guy was in the restroom for the first 15 minutes of the move and the other was limited in what he could do because of his hand. It was so bad that I had to help them unload to make it back in time to the other school to sign off and turn in my room key. It was a disgrace and completely unprofessional. I only picked the movers because I believed they were military. I've never been so disappointed and disgusted in my entire life. I could have loaded and unloaded the truck by myself in less time and been able to take a lunch and enjoy the remainder of my day.They would completely get a zero star rating. They blemished the rental experience from Uhaul. SMH

Rating:

3.0

Have front office clerks speak to the customers more professionally not confrontationally.

Rating:

5.0

Brit was awesome. Her customer service was amazing. Made everything so easy and smooth. The guy that helped us out outside was amazing as well. Didn’t get his name but he was great. Great experience thanks to them

Rating:

5.0

Great job!!

Rating:

5.0

The whole team was nice and professional. They made me feel like everything was no problem.

Rating:

4.0

Lower the prices to many fees charged paid 70 dollars for a two hour rental

Rating:

4.0

Meke sure the equipment is in good condition

Rating:

4.0

Elevator should be maintained on a regular basis to ensure it does not break down.. At times it broke down and it took weeks before it was fixed. My unit was on the 3rd floor which made it very inconvenient to move my things. Overall after 3.5 years it was a good experience.

Rating:

3.0

Tail lights did not work on trailer

Rating:

1.0

No one instructed us on how to use the after hours facility. I arrived at the storage unit 15 minutes before closing. The staff was very unfriendly and unhelpful. Once I was given the card for the 24 hour access because of the time that I arrived, I proceeded to go to open the doors. I was unable to open the door because I had not been given any instruction whatsoever so I had no idea that I needed to check in and then go to a different keypad to open the door. There were other customers there who also had difficulty getting in the door opened. We went back to the employees to ask for assistance. The time was near 7 o’clock, closing time. They sat in the parking lot and argued with us about how to open the door, but no one would walk over and give us instruction. I even requested that we walk over and actually do it versus having an argument in the parking lot. They refused. The two employees proceeded to leave. Later the manager came out and she did help. However, she was also the person who checked me in and never told me the process for using the doors. After they insisted that we were not following the instructions, the manager came over and tried, and the door was malfunctioning and we were not able to get in and neither was she. We were able to enter the unit by another customer leaving. I used U-Haul for nearly 3 years in Florida with my daughter college experience. We use the U box and had an excellent experience. These employees need to be retrained and or dismissed. This is the worst experience I’ve ever had with U-Haul and will likely move my items as soon as I have an opportunity.

Rating:

4.0

The lot guys were so very helpful and polite at pickup and drop off!!

Rating:

2.0

The customer service was poor.....horrible....sad.

Rating:

5.0

I enjoy the experience

Rating:

1.0

The girl that tended to me was rude, She eas more conxentrated on her ugly nails and complained on how one was broken and didnt focus on clienta. She also didnt seek to assist, i told her that the lrice she gave me was too high for the size of truck she put me in. She said thats all she had. But ai know it wasn’t. I really dont know how someone like her could be there assisting cuatomers since she has no respect or politness of any kind!

Rating:

4.0

The trailer though well maintained, it was old and you had to be careful the door didn't open all the way or it would stick.

Rating:

2.0

NA

Rating:

2.0

Desk lady was not customer service oriented. No greetings, no smiles. I ask for price difference between open trailer vs enclosed, she answered that she can’t tell me price until I choose which trailer I want. ???????? I picked enclosed, and ask what’s the height of the trailer, she said I don’t know. ???????? I rented it, when outside and measure, came back in and requested a change for the open trailer. Next server was more easy to deal with. Overall, Not a good customer service facility. Only smiling person was the kid who received my trailer during my return. Greetings, very communicative, etc.

Rating:

5.0

Abigail was really friendly and very helpful and I was pleased enough with my experience with her to leave a review

Rating:

2.0

Clean trucks and not just blow trash out. My truck has sticky substance in the cup holders and on ceiling of the cab. Does hasn’t been wiped down with anything. Agents inside act as if they do not want to help. Demeanor comes off as I don’t care what you need. At pickup and drop off they had no concerns. The trailer leaked during rain friday to saturday morning. My items were damaged to point I had to buy more boxes, rebox and wash my clothes while trying to dry out suitcases. There was a manager on duty at drop off and she didn’t have one care that I asked for a manager. She sat slouched in her chair on the phone.

Rating:

5.0

Everything was good.

Rating:

5.0

Staff was very helpful and fast; it was an in-and-out experience.

Rating:

4.0

I was quoted one price in Portales and it was higher when I got there in Clovis to pick up the truck

Rating:

2.0

Employees were playing around but not doing their job, one employee was cursing. I reserved a 20 ft truck a week prior, waited 36 min and still no truck was available.

Rating:

5.0

We had to wait quite a while cause there was only 1 agent working at the front

Rating:

5.0

Location was pretty busy but all hands were on deck. Next time Ill just do the mobile check in though.

Rating:

4.0

everything was good. Thank you

Rating:

4.0

Elevator needs attention. Wasn't working properly

Rating:

5.0

Every employee was courteous and proy

Rating:

2.0

10’ truck reserved through app was given to another customer before I arrived to pick up. Had to be given a different vehicle which cut into my reserved time. Also copy of receipt never sent to my email

Rating:

5.0

Courteous and Professional team

Rating:

1.0

I was charged for fuel due to truck being low when I picked it up. I took picture and turned in. Was still charged

Rating:

4.0

The cost per mile on the box trucks needs to become more reasonable. $1.39 per mile is pretty expensive. I am sure that this does not fall on the location rather it is a corporate issue. The only issue that I had with the truck is that it only had a half tank when I got in it.

Rating:

5.0

Every thing was Excellent

Rating:

1.0

U Haul is ABSOLUTELY, unequivocally the WORST storage facility EVER! I’m going on social media, twitter, Facebook and my mouth to tell people to stay AWAY. This is a crooked company and every single person who works for U-Haul are pimps, hoes, thugs, thieves and con artists! You all are a big fraud and should be deemed unfit to serve the public! I’m disgusted and outraged at the service I received and that Grand Prairie location off of I-20 should be nailed up and closed indefinitely. That general manager is running an underground, undercover Casino! He’s profiting off of customers, but doing no work! He’s a modern day 2025 hustler. I will NEVER, EVER do any type of business with U-Haul period! Anyone reading this beware “I told you”!

Rating:

2.0

I shouldn’t have to be charged full price for a storage that I rent for only one week. It should be options on how many days to rent to be more convenient. Some sort of a daily pay or weekly pay. Even if you pay to use the storage for a month you should charge the days used and refund the money back. Times are hard to be taking a lost like that.

Rating:

3.0

My only issue was the employees taking up limited spaces at storage loading and unloading parking,,, they use that space to hook up trailers and conduct inspections etc... no common sense nor consideration for customers waiting for a space to load/unload

Rating:

1.0

The store Manager told me suck his @*#€ and other male workers started surrounding me repeating what the manager said. I got in defense position and the 2 female workers got in the middle trying to break up the commotion. The management needs to be replaced..I’ll be using another storage facility moving forward. I filed a police report and seeking an attorney for sexual assault without contact.

Rating:

5.0

I will just say that U-Haul should be the model for all storage companies to follow.

Rating:

5.0

Front support staff was very friendly, supportive and helpful. Will use this location every time.

Rating:

4.0

We had a few issues with the elevator, otherwise it was a great experience.

Rating:

5.0

Solo me queda felicitarlos por la instalaciónes, servicio y atención. Fue un placer.

Rating:

5.0

The customer service line, not my location, is horrid. I called, set up automatic payments to be deducted from U-Haul because I was out of state. They only processed one month's payment...so I returned to Texas with an email saying my payment was late!!! Horrible!! Tge Grand Prairie location I'm using has gone above & beyond, especially. ABIGAIL

Rating:

4.0

Everything was perfect except that stupid elevator. Broke while I was moving in and was partially broken when I moved out

Rating:

5.0

Job well done outstanding 💯

Rating:

5.0

Abigail and her team was excellent

Rating:

5.0

They all are always willing to help me. Thank you guys for that. Have Happy New Year

Rating:

5.0

Super friendly and helpful when we rented in August and when we checked out. great customer service

Rating:

3.0

Excellent facility… OVERPRICED

Rating:

1.0

Abigail was very professional and courteous

Rating:

5.0

Could be cheaper

Rating:

2.0

Customer service isn’t great. You can never get attention from a manager. Prices are extremely high. I recommend public storage.

Rating:

4.0

Overall experience was great but the text function for photos of the vehicle was hard to navigate

Rating:

5.0

Excellent customer service

Rating:

5.0

I love the staff on the Uhall on 129 and Great South West they have served me over 39 Years. Thank you a Treat Staff

Rating:

1.0

Charged me for a storage unit I didn't want or use. That was supposed to be free for a month anyways as promotion for transporting a trailer from nc to tx. Half way through the month spoke with Michael Daniels and he said there was nothing he could do for me. I put in a dispute but this not being handled by the location is poor business. I've never even been to the location.

Rating:

4.0

After 20+ years I ended rental, to be closer to my Current resident.

Rating:

5.0

The experience was friendly and fast!!

Rating:

4.0

Scheduling the truck was easy and convenient. Upon renting my vehicle yesterday and closing out my storage account. The lady with the braids was not so helpful and made me feel as though I was bothersome.

Rating:

5.0

Easy checkout with no unexpected charges. would use this company again. Thanks!

Rating:

5.0

I had a difficult time with my door to my unit when I first got with them, yes it took time for them to help me repair it, however, I also had a difficult time making payments on time due to some financial issues that happened all at once, U-Haul went above and beyond to work with me, and for that I am beyond grateful!!

Rating:

5.0

I am very pleased service

Rating:

5.0

Communication is key. Per my conversation with the assistant manager all information shared was effective and worked out for my benefit. Thank you.

Rating:

2.0

The elevator was non-working for over 4 months which made it very stressful and a huge inconvenience since my unit was on the 3rd floor. As,I was transferring my items out of the facility,to move out. I was stuck on the elevator with my child for 5 mins . That was the worst feeling ever.

Rating:

3.0

U-Haul and associates did what they were supposed to do. They were approachable, knowledgeable and accommodating. Nothing extra, nothing less.

Rating:

4.0

My experience was handy and the staff was a great help to me.

Rating:

5.0

Was away for years....my things were clean, safe, and secure. Would Recommend!

Rating:

4.0

Thought it was still 24hr access, maybe even 12 midnight

Rating:

5.0

Communication with CS about the size of the storage unit needed to be understood. Gave them exactly what items I had and they gave me a smaller unit so when it was time for me store my items it wasn’t enough room for my items, had to purchase a bigger size.

Rating:

4.0

Staff was very helpful

Rating:

4.0

The elevator was out of order, frequently! This was so inconvenient considering my unit was on the 3rd floor.

Rating:

5.0

Excellent staff and customer service

Rating:

1.0

General Manager was extremely unfriendly and unhelpful.

Rating:

5.0

Only moved out for a closer by home facility to store my RV (and I work on it, nothing mechanical wise), nothing wrong with the uhaul facility. If I lived in Grand Prairie/closer, I don't think I'd move.

Rating:

3.0

The storage units need lights. There were times when I reserved a truck and the truck was not available, yet there were trucks on the parking lot. On occasion I was told there was a truck reserved for me at the current location and it was not there. I was sent to Uhaul at the airport. The $1.00 move-out charge made my negative experiences vanish. Thank you for that blessing it certainly beat paying the $500.00 I owed!!!

Rating:

5.0

The young woman at the front desk needs a raise!!! It was an african american woman that was SOO helpful. I actually ended up transferring Uhaul locations after another location was rude and she was just so helpful and informative. 10/10

Rating:

4.0

Everything was great just got expensive like everything else in the world. There were rodents and lots of droppings.

Rating:

5.0

My experience has been pleasant. Unit was easy to find and clean.

Rating:

5.0

U haul is the one I always go to Climate control and convenient. Safe. The only problem I have ever had was when the elevator was down. Going up and down stairs.

Rating:

1.0

We had a storage unit here on the 3rd floor for almost 3 years. Since July of last year 2023 the elevator has been out of order. So needless to say, if we needed to take anything in/out of the unit we had to hike the stairs. We were charged every month full rent and were inconvenienced for almost a year. Elevators were fixed on March 27, 2024. I complained locally and to corporate multiple times and nothing was ever done. I can go on and on about the situation but it’s not worth me getting upset any longer. We moved out on March 28, 2024. Terrible location and company overall.

Rating:

4.0

Elevator was broken for months was the only down side. Made moving out extremely difficult

Rating:

3.0

I would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn’t working for months.

Rating:

5.0

Everything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.

Rating:

2.0

I have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.

Rating:

2.0

Elevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice

Rating:

5.0

Katelyn was kind and professional

Rating:

2.0

I cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.

Rating:

5.0

The staff and management were awesome

Rating:

5.0

If there's another opportunity I will use Uhaul storage facility.

Rating:

1.0

The elevator is a “must be a priority” for the customers. It is part of the services offered in the U-Haul propaganda, and we didn’t have it. What a shame! It’s been months without its service.

Rating:

3.0

U-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work

Rating:

1.0

Elevator out 3 months and still out corporate not attending issues at hand

Rating:

5.0

You need better access key point reachable from vehicle window, without disembarking from the vehicle to operate.

Rating:

3.0

Took a little too long to check me in and wasted some of my time. I was on a time limit and had to rush.

Rating:

4.0

The $10 fee for after hours access was unexpected. Staff was friendly and informative and very helpful.

Rating:

1.0

I waited for a long time for the lift to be repaired before I can rent the storage and location of choice, but the lift was still not fixed after a very long time, and upon the time of renting the one that I eventually settled for. If the lift is unserviceable, please install a new one because every electromechanical device has lifespan.

Rating:

3.0

It would have been great if the elevator was not broken. The unit was on tue second floor.

Rating:

3.0

I was very disappointed that the room I had reserved was given away and I had to reserve 2 rooms to have enough space. However, after the first, smaller, truck was unloaded the staff was able to locate an outside large enough space for all my belongings and my movers were willing to complete the moving of the first load the following week so everything is in one large unit. So for everything; I reserved a large unit. It was given away. I then had to reserve 2 smaller units, but finally was able to get a large unit a day later and was able to combine all belongings. The whole thing was a real challenge but the staff was very kind and helpful.

Rating:

4.0

All has been good until the elevator went out!

Rating:

5.0

Great location and facility! My husband and I have had an awesome experience working with the staff. I know they've had challenges with the elevator, which was an inconvenience at times, but overall a great location. I would still recommend it to a friend.

Rating:

4.0

When I first came in 2 female employees were there talking about work related issues out loud and using foul language

Rating:

3.0

Price is high but also if a little late on payments they don’t help with a payment plan or anything.

Rating:

1.0

Good and easy) except for the one on great southwest in Arlington Texas some new employee lady she was very ghetto and listen to sex music and it disgusts me absolutely very bad please get rid of her asap !

Rating:

4.0

I was at U hall twice & fell twice. The speed bump is in the wrong place. The walkway should never have the speed bump.

Rating:

3.0

I’m just wondering if I’m going to get my refund because it was supposed to be a free one way. I tried to wait to get that confirmation but the store was super busy and I had a flight to catch. It’s still charged my account as of today. The Tuesday after

Rating:

5.0

Everyone at the store was extremely professional and knowledgeable about the our situation. Even though the system went down they were still able to help us and provide excellent customer service. I will definitely be using uhaul in the future and telling all my friends about the great service!

Rating:

4.0

Returning the truck was somehow challenging. The lady helping us was not very accommodating and at times she was rude. We finally had to go to a different facility because she would not take the truck, like if it was our responsibility, once we were already there at that facility..

Rating:

5.0

All staff was willing to help! Very Nice, Thank You all!

Rating:

5.0

Super courteous and informative!

Rating:

5.0

Great customer service and fast

Rating:

5.0

Most consistent and customer friendly service I’ve ever received.

Rating:

3.0

In the past one could not really get good customer service on the phone ! They kept going up on my rent !! They had a water leak and doing repairs and got some of my valuable things wet and through their process they just rushed us through it and didn't compensate us for it !! They really suck here but I wasn't going to move all my things to another storage facility somewhere else !! But my honest opinion this place really sucks !!!!

Rating:

1.0

This facility was poorly maintained, and the pest control was a joke. I have been at this location far too long at my own fault. I’ve complained a long time ago about the pest control, but no one did anything about it. I have pictures and video from my unit after I moved out, and it’s disgusting. The only contents I had in there were papers, furniture, mattress/box springs that were in bags, and clothes. The ironic thing was that this facility kept raising the cost because of “improvements”, but I never saw any improvements to this facility. I will never use this facility again, will not ever recommend anyone to use this facility, and will advise people against using this facility.

Rating:

5.0

.

Rating:

5.0

My only issue was trash and other peoples stuff near entrance of storage. Not a good thing to see.

Rating:

4.0

N/A

Rating:

4.0

The lock wasn’t in the unit but the people were very nice and helpful

Rating:

5.0

Awesome Staff!! The process was easy and convenient!!

Rating:

4.0

Lights where units are don't come on at night to where you can see, if you come at night

Rating:

2.0

Ms Shirley cooper has no control over her staff if she is the facility manager. Associate Derek and his girlfriend Abbey also an associate at this location has absolutely NO CUSTOMER SERVICE SKILLS. Totally disrespectful and rude. District Regional manager Sean was contacted regarding an unnecessary call for police assistance when all we asked for was to have our lock cut off due to lost key. My son was tld they dnt have tools. I inquired a few minutes later and was told by another worker for a $50 fee lock can b cut off. I asked Anbey y did Derek not offer this svc. She said u didn't ask. What company wldnt want to sell a $50 svc. Did u want me to leave items and u sell and auction. Abbey and Derek were very irrate and confrontational. Derek walked up to my son and asked if he had a problem and the co versatile escalated and Detek called the police and police came out and confirmed they had more important service calls to attend. Derek & Abbey (Caucasian) and Shirley Cooper (black woman) needs customer service training by the young black man that actually cut the lock off. He stated immediately we can cut off lock for a fee. That shld hv been Derek &Abbey (Caucasian couple) initial response. Maybe perhaps they carried their hime life situation to work w them on that day and took out on customers. I tried to buy a lock from Abbey after the nice young black man cut off lock but Abbey was still so mad miserable unhappy Mean and rude I left unit unlocked overnight to purchase elsewhere. The location is so perfect its too bad the staff does not match lupita Padilla checked me on 01. 03.2023 and she was sweet as pie.

Rating:

1.0

Several times I came to access my unit during hours allowed to access the units (which is different than the store hours). On these occasions, the manager locked the doors to the storage access points when she left and closed the store. The hours for access specifically state hours for the units is 6:00AM-10:00PM. The store closed at 5:00pm on Sunday but the access to the units should have remained open. I contacted customer service on these occasions and one time, management was not responding and the next time the manager was contacted and said she would have to try and get someone to come back out to unlock the doors. Several other customers were there and can attest to the same issue on both occasions. I will not be utilizing that location again. And will not be recommending it to anyone.

Rating:

1.0

I paid for storage at $59 a month when I seen it it was no bigger than a small closet. I tried to get a bigger one and none was available. I was told this storage was for a one bedroom apartment plus I had no major appliances. My payment was to be reversed to my card and it was not.

Rating:

5.0

You're doing a good job keep your people that you have they are very well knowledgeable and understanding

Rating:

2.0

very expensive

Rating:

3.0

The two ladies at the counter that help me work very hard, and they need a raise. I choose this location because it is close to my home and I have rented from here before. First, this is what I have an issue with: the gate to the Rv storage not working to get in. Second, not being able to get out of the Rv storage facility. Third, not having a gate controller or a remote gate controller to get me out of the Rv storage facility in the evening. I know the staff up there works hard, but, you need to get the gate to the RV storage working and or you need to have a detector on the inside of the gate so that once somebody pulls up it will open for them to let us out

Rating:

5.0

Shirley was great and we had a terrific experience there!

Rating:

5.0

I have been having a storage unit here every since November 2022

Rating:

4.0

I had to get 2 storage units. The first night, 2/17, that I moved into the storage was stressful and the staff really wasn't customer friendly. When I came back to move into the other one on 2/18, the staff was amazing

Rating:

5.0

Christian was great.

Rating:

3.0

There should be more than 2-people working the counter. My contract said the lock would be in the unit. However, I had to go back to the counter, wait in line for 15-minutes, to be told “just grab a lock from the display.” I had moving company people waiting, who were charging me by the hour. This added 30-minutes to my move.

Rating:

2.0

Renting a truck from Uhaul, especially moving across the country was extremely stressful. The website made me rsvp a truck at a pick up location with a card prior to move date. I was ok with that. Then when I go to pick up the truck - Uhual did not accept my card at the desk, they did not have the truck or equipment I rsvp prior to, they changed my pick up location the day of my pick up in a location that was over 20 miles, the next option was over 100 miles.. Anything that could go wrong did in my experience. Thank God I had friends who helped me use the exact card Uhaul only accepts, my change in location was only 30 miles away from my original pickup location and I went in early because Uhaul almost canceled my reservation because of their inconveniences. The truck pick up and drop off locations are not always in the best of places and often times looks very sketch after dark to leave keys and trust it'll be safe until the morning. The storage facility was good but the online process versus in-store experience does not match nor does it meets expectations. I found myself being hard-balled to do business because of the last minute changes not made by me. I feel if you are taking my payment for a rsvp from one card, you should take that payment inside the store from that same card. If I rsvp a truck and equipment pickup at location A, I expect to only go to location A and not location F. I expect if Uhaul does not have what I need at location A then refer me to location F from the beginning. Not changing it 1 hour before my pickup time then try to cancel my rsvp because Im tardy because of you're inconvenieces. This is my story from my Uhaul experience.

Rating:

5.0

The manager is very professional and kind. And the staff was amazing great customer service.

Rating:

5.0

I traveled from SD to Texas so I was tired and a little irritable. The staff was great. I wish I had written everyone's name down because they made me feel refreshed and at ease for this big move. I would like to thank the staff that worked on the 29th and 29 of December because they set the tone for my move to Texas. A young man from California assistance me on the 28th and it as smooth sailing from that point. The staff was professional, even after the unfortunate incident of the Grand Prairie police department. The gentleman went through an horrible mistaken identity after a truck was reported stolen as he was checking the truck in the police pulled weapons on him as if he stole the truck. The police did apologize but their behavior showed a la k of basic common sense. After the experience the gentleman was still professional and didn't speak about what happened but assured us that the police were doing their job, that statement alone was the perfect statement from an employee. The move out was easy and convenient. Thank you again to the staff in December and the staff on the 23rd of January.

Rating:

5.0

Great experience here. Shirley was awesome!!

Rating:

5.0

The older woman was very nice and knowledgeable. This place give great customer service.

Rating:

3.0

Money was never pot back into my account

Rating:

5.0

Na

Rating:

2.0

The other owners were great to do business with. The new ones I will never come back they cost me hundreds of dollars.

Rating:

5.0

Shirley was amazing and so helpful.

Rating:

5.0

Had my storage unit for over 7 years and never experienced an issue. Facility always clean and well kept. My unit was free from insects or rodents.

Rating:

3.0

Everything was great, Anitra helped with my rental reservation as well as getting set up with my unit. The reason for 3 stars and not 5 is because later that night after moving all day I came to the storage to load my things in. I loaded up the elevator and went up to find my unit and I discovered my storage unit that I just rented had someone else’s personal lock still on it. So I had to load the elevator back up take everything back downstairs and leave my things in a Uhaul all night.

Rating:

3.0

N/a

Rating:

5.0

The person who did my registration didn't do it right so we weren't able to put things on the storage until the next morning

Rating:

5.0

The only issue I had is when I moved out of the storage, they tried to charge my card because they thought I was still utilizing the space, it was quickly rectified. However, still very inconvenient.

Rating:

5.0