Customer Reviews for U-Haul Moving & Storage at I30 MacArthur

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I30 MacArthur

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Nekesha H.
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Uhaul gave me the run around I drove a hour to a location that I reserved a truck for and the truck wasn't available at the division location in Arlington some of the worse customer service I wasn't accommodatied in any way I will NEVER use uhaul again and I hope no one else I know does either I'll make sure of that!

Raul C.
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Customer did not leave a comment.

Callie N.
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Callie N.
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Customer did not leave a comment.

Troy D.
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Customer did not leave a comment.

John W.
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GM wasn't wearing mask, didn't have a trailer at located rented and sent me to another town

David M.
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Customer did not leave a comment.

Blanca F.
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Customer did not leave a comment.

Rolando R.
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Customer did not leave a comment.

Veronica L.
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Customer did not leave a comment.

Melina G.
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Excelente service

Jimmy C.
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Customer did not leave a comment.

sandra C.
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Customer did not leave a comment.

Janice T. | Overall Experience |
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Customer did not leave a comment.

LEE R.
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Kenny was great, personable, helpful and knowledgeable about what equipment we would need. Thanks

Stanley B.
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Customer did not leave a comment.

Phi N.
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Customer did not leave a comment.

Stephen R.
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I left my truck and put the keys in the back like I picked it up. I get an angry voicemail this morning from the owner threatening to charge me for another rental because he doesn't have the keys. I had to call them back, which went to the main line, talk about it with them and I never even got a call back. I had to talk to someone on the Uhaul website online chat to confirm it had been returned. What a mess.

Cassandra P. | First Impressions |
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The gentleman that assisted me was super friendly and professional.

Brenda C.
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Customer did not leave a comment.

Heriberto B. | Overall Experience |
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We had access all time

Ryan P.
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Customer did not leave a comment.

Nancy M.
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Customer did not leave a comment.

Donna A. | Overall Experience |
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Customer did not leave a comment.

Annabel T.
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When the sign says 19.00 rental it should not b over 60 dollars

Peter J C.
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Customer did not leave a comment.

Linda P.
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Kevin was most helpful and courteous. He is always a pleasure to work with.

Paul S.
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Great staff..Professional, courteous, friendly

Linda P.
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Customer did not leave a comment.

Rachael P.
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Customer did not leave a comment.

Merri E.
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Customer did not leave a comment.

Stephen R.
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Efficient and straight forward turn-in service. Great friendly attitude.

MICHAEL B.
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Employees are always kind and helpful

MICHAEL B.
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The staff at this location are always kind and efficient

BERNARD C. | Overall Experience |
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Customer did not leave a comment.

Jennifer R.
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Customer did not leave a comment.

Alan B.
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Again, andrian Was exceptional and the experience here was great.

Stephen R.
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Customer did not leave a comment.

Carlos R.
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Customer did not leave a comment.

Mitch W.
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Nothing

Phantasea B.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

Luke M.
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Great work! Keep it up!

JIM K.
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Customer did not leave a comment.

mary A.
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Returning customer phone calls from location was not done. Driver Tina was very courteous and punctual.

Cassandra C.
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Not anything at all! Customer service was GREAT will definitely be recommending and will be going back!!

Jerry N.
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Customer did not leave a comment.

minh tan N.
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there is a wrong charge in my bill and I contacted the 835036_GM@uhaul.com but there is no reply.

Carol P.
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Customer did not leave a comment.

Sonia C.
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Customer did not leave a comment.

Kenneth R. | Overall Experience |
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The staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.

Christopher W.
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Customer did not leave a comment.

Zsolt C. | Overall Experience |
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Great experience

Corey S.
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I would recommend the Grand Prairie location the Collins Arlington tx location never has what you ordered. Also they sent me around the world to get a trailer. The Grand Prairie location made everything way better. I believer her name was Shayla give her a raise ASAP.

Robert H. | First Impressions |
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Very excellent service

cesar A.
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Customer did not leave a comment.

Robert H.
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The movers and staff at the location were excellent. Very through and concerned about all aspects of the move. Would use them again

Brownie B.
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Customer service was excellent! The gentleman who helped me at the service counter was friendly and very helpful.

thomas c. | Overall Experience |
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Thanks

George C.
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Maybe one more office employee.

Robert M.
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Customer did not leave a comment.

Victoria M. | Overall Experience |
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Na

Eliza W.
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Customer did not leave a comment.

Heriberto B. | First Impressions |
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Every body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless you

MARGARET E. | Overall Experience |
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Liked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.

Puneet B.
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Customer did not leave a comment.

Lex L.
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This was actually against the location at 360 and I20 in Grand Prairie, Tx. We originally went there to rent a 26 foot truck that we had an email confirmation for and when we got there they didn't have one. They had to send us to another location that was 40 minutes away. We got the truck. The sign in for the truck took at least an hour. We also rented a 12 trailer. The trailer turned out to be too small so we had to return it and rent a 15 foot truck. We had to rent the truck from a different location. When the customer service representative called to confirm us renting the truck, she should have told us that we had to return the trailer to same location that we had rented it from. She did not. We were also renting a car dolly. When they hooked up the car dolly the lights didn't work so they had to get another one that the young guy that worked for Uhaul didn't know how to hook up. We were moving from Texas to Georgia so all of this delay caused us to miss our 2 hotel rooms that we had reservations for and that we had to pay for. The whole experience took an entire day.The web site said that we would be able to fit a 4 bedroom house in a 26 foot truck. We were moving a bedroom house. We aren't moving again, but never again would use Uhaul to move . It was an awful experience.

Edith G.
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Customer did not leave a comment.

Janice T. | First Impressions |
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I certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! Janice

Jose L.
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Customer did not leave a comment.

Shamaree M.
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Ryan was a great help. After not having the greatest experience with Uhaul in CA he helped me out!

Justin S.
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Customer did not leave a comment.

Timmy W.
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Your pin broke and the hitch came loose and our trailer came unhitched in the highway in the rain. Due to my excellent driving skills I was able to safely pull over and not kill all 9 passengers.

Emmanuel T.
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Very good coustumer service

Belinda K.
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Customer did not leave a comment.

Andre J.
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Customer did not leave a comment.

Ivonne M.
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Friendly and fast. Clean location

Debra M.
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Customer did not leave a comment.

kenneth b. | Overall Experience |
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Great place and friendly service!

kenneth B.
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Great place and friendly service!

TYRONE F.
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THE DELIVERY PERSON AN NICE AND VERY HELPFUL.

Joshua G.
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Customer did not leave a comment.

Jaime N.
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Ryan is such a pleasure to work with! Moving is hard enough as it is! Ryan has been so nice and helpful! Working with him at Uhaul made my transition smooth and easy. ( Easy as can be in 100 degree heat!) I cannot thank him enough! He's a keeper!

John M.
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upon return of the equipment, could not find anyone in the office. I used the walkie talkie to call them as the instructions on register said- no reply. After 15 minutes had to proceed to hunt someone down back in the pods area to assist with check in. Unaccesptable

DORIS D.
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Everything was great! The person at the counter was extremely kind and helpful.

Veronica R.
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Customer did not leave a comment.

LIlia C.
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Customer did not leave a comment.

tony V.
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Great staff and very friendly and easy going.

Elysee M.
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Customer did not leave a comment.

Lah M. | First Impressions |
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Good guy

DAVID S.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

Jerry A.
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Customer did not leave a comment.

Michael H.
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The Manager and staff on sight were very helpful and professional.

Anthony and Dian C.
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Customer did not leave a comment.

Mike C. | Overall Experience |
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U haul did not give me as an existing customer the choice of moving my RV into the lot across the street while working on the lot where it was parked. Not a good way to treat customer

James K.
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Customer did not leave a comment.

Juan C.
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Customer did not leave a comment.

Tom O.
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The yard to pick up and drop off a trailer is ridiculous. The pickup area is the size of a row in a parking lot. Not much room. To drop off I needed to back in from a busy street. Not good. People were great.

Calondra T.
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Customer did not leave a comment.

Connor H.
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Customer did not leave a comment.

Sarah G.
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Ryan was super helpful, he does such a great job explaining and making sure everything is understood. He made the visit so easy and hassle free.

amar S.
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Customer did not leave a comment.

Blesani F.
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Let me talk to Mark next time I rent a Uhaul from this address, he's awesome!

Shantel B.
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Can't think of anything to improve. I had a great experience

Victoria M. | First Impressions |
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Manager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.

James M.
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We used the after hours drop-off and it was very convenient and easy.

Arturo Z. | Overall Experience |
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I will be back thank you for y'all services.

Severo G.
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None

Terry V.
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I don't see what more there is to do to improve my experience was excellent, from calling to reserve to dropping off.

ray G.
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You all are doing a fantastic job ! Keep up the awesome work !

Jesse P.
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Great service and new clean van.

Kenneth S.
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Customer did not leave a comment.

LB D.
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I asked during the reservation time if the equipment would be available at the location I went to-Kiest and Westmoreland. They told me yes. When I get there i'm told to go to another location. Also made reservations three times because I called and every person I spoke to didn't see my reservations from 1st call or previous calls.

MARGARET E. | Overall Experience |
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So:metimes I have trouble getting the big doors closed but the personnel have always helped. They have always been friendly

victor T.
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Customer did not leave a comment.

Daniel D.
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The location close to my house didn't have the truck and trailer I needed. So I got sent to a location 11 miles away. I ended up being charged for an extra 30 miles do to this. That was ridiculous!!!

John S. | Overall Experience |
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This facility could never find our electronic payment. We had cancelled checks yet they kept insisting we had not paid. I spent lots of time arguing about payments we had made electronically

Anthony P.
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TRIPLE CHARGED FOR MILEAGE BECAUSE EMPLOYEE DIDN'T READ ODOMETER CORRECTLY.

Christopher J.
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Less of a wait

Michelle A. | Overall Experience |
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Great service, nice people, clean, organized and very helpful. Even was having trouble with getting furniture disassembled to put in storage and they let us borrow tools without hesitation.

Cindy H. | Overall Experience |
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Great and friendly customer service. I’ve had to keep my belongs in storage twice and this is the place I went!

Ron G. | Overall Experience |
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Very satisfied

daniel c. | First Impressions |
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great service!

JOVON L. | Overall Experience |
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Poor organization and management

Terri M. | Reservation |
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I did not go with this storage company. Please stop sending emails.

NATHAN H. | Overall Experience |
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The security gate for storing campers was broke and left open many times I had to go up to get my camper.

MARK M. | Overall Experience |
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When I purchase a new trailer I will use your facility again. Thank You: Mark Miller

bertha m. | Reservation |
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Your person on site is awesome but the reservation people need to be made aware of situations in different cities. I was unable to use your storage facillty so I can't give it a rating.

No reviews have been submitted for this location.

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