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monica b | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at I30 MacArthur
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Beat service ever, amazing team.
KRISHAN H | First ImpressionsRemoved my things from the spot 5 weeks ago. And they still are asking fir payment and refusing to close out my account. Ive called and gone numerous times. Horrible sketchy place.
BEAU W | Overall ExperienceI was in the truck parking and half the time the gate was broke and stuck open and the fence was down for way too long long. They did seem to be cleaning it up.
larry k | Overall ExperienceMal servicio la verdad muy mala servicio
Arturo H | Overall ExperienceExelente servicio muy atentos ala hora de ir a buscar informacion
ANDREINA P | First ImpressionsGood
JAMES R | First ImpressionsStaff is great. !
Amber R | Overall Experiencethis place is trash.. no security, terrible customer service
ANGEL C | Overall ExperienceMy trailer was hit while park no cameras available so no one was held responsible for it and I moved out in February and this email says march 18 2025 a month after I left this location in February 14 2025 I notified week later and still received a bill and sent to a friend instead of my address not happy
Albert E | Overall ExperienceBoth the service people working there did an excellent job
JUSTIN L | First ImpressionsMy truck was stolen from I 30 location in grand prairie tx, the manager held information and camera footage from police for over 3 weeks to let the guys get away with the truck and camper that was stolen. I think the managers were in on the thieft, and the GPPD feeling the same way. I closed my account yesterday because the manager is very incompetent of running a business
Kenneth W | Overall ExperienceMs. McGowan and Mr. Collin were very helpful. They both made my moving experience, welcoming and convenient.
Mychal D | First ImpressionsThey were very helpful.They even offered to back in my trader for me, since I didn't or could not do it myself.I appreciate aeverything they had done And more
Sharan R | First ImpressionsThe staff was great. Kelvin was top-knotch and very helpful.
Austin F | First ImpressionsThe RV was broken into at some point earlier this year. All of the camping supplies were stolen. The door was left open when they left, and it rained into the camper, so it was ruined.
KATHY R | Overall ExperienceKevin is very friendly and professional. He is the best
SENTHILKUMAR R | Overall ExperienceWonderful staff
SHERMAN P | Overall ExperienceI went to the storage facility to pay for space 9502 I did pay $127 went to go look for my car my '02 Camaro vintage 35th Anniversary and it was stolen I must say Mr Atkins and the staff did not seem surprised at all the daughter was not surprised I mean don't take your car there and put it in the storage lot especially 9502 cuz somebody's going to steal it
Barbara Y | Overall ExperienceI would like to know with my time schedule as I moved out before the 10th do I get any reimbursement? I moved out this Saturday before of this month February?
Judy u | Overall Experiencethe employees= the worst. The facility= am leaving because there was no gate for weeks and my tire got stolen
angel c | Overall ExperienceThanks… Great job
Steven B | Overall ExperienceDont rent there
PERFECTO G | Overall ExperienceThey. Not have security on the. Park in lot
norberto p | Overall ExperienceGood
juan G | Overall ExperienceTrailer was broken into. Manager won’t call me. Bad place to store stuff.
Adam R | Overall ExperienceI moved out with 25 days left for the month and they wouldn’t prorate the monthly fee. I will not use Uhaul storage ever again
BARBARA M | Overall ExperienceStorage was ready when promised. But it worked out.
Judy u | First ImpressionsKevin was great. He provided great customer service. He and the other staff.
Rod J | Overall ExperienceHad our tools stolen once. Reported to the store manager. No follow up or or information on the report.
Diego J | Overall ExperienceThe customer service is 100% at this facility, thanks guys
Jaclyn W | Overall ExperienceThey allow homeless to live there in the parking lot , they allow theft so some people stolen 2 Batteries from my box truck and cut the wires
Julian M | Overall ExperienceWorld class service. Staff skilled, proactive and courteous.
CELSO C | Overall ExperienceThe only bad experience l had was super hard to speak to this people at this facility
Jose T | Overall ExperienceKevin was awesome!!!!!!
DAVID W | Overall ExperienceGreat people
Dale C | Overall ExperienceEveryone at this facility give the best customer service I have received in a long time. Kevin is very personable making sure that you are totally satisfied.
IKIMA B | First ImpressionsKevin was very helpful. Thank you!!!!
DAVID W | First ImpressionsNeeds to be open 24 /7 I work around the clock and if you can't open the gate past 8pm it's inconvenient to me but over all I like it
Humberto B | Overall ExperienceAfter moving all my stuff in the unit, two weeks later my storage was broken in, handel was busted, 14-16 boxes were stolen, video camera were not to far from where unit was. When I went to report to service clerk they didn’t care, didn’t provide the information that needed to happen. The manager was called through video call and told me don’t worry as long as you have insurance you are covered. I asked if they could secure my storage and put a new handle or move mt stuff to new storage, the manager said he would have it fixed the next day. As of today and moving out on Friday the Handel is still broken. This happened in January. I believe it was an inside job that was done and planned to take my stuff out.
Valerie M | Overall ExperienceSuperb customer service! Love this place.
MONICA C | Overall ExperienceThanks for the help
Steven B | First ImpressionsLet my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.
Michael s | Overall ExperienceHot in the facility
Jesse P | First ImpressionsExtremely rude customer service
Luis C | First ImpressionsAlso price was reasonable
Michael S | Overall ExperienceTold your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never again
Robert M | Overall ExperienceU-haul has zero competition. No other company that provides a similar service can compare.
Terence C | Overall ExperienceVery convenient from my house
Arthur F | Overall ExperienceThe gentleman that assisted me was super friendly and professional.
Cassandra P | First ImpressionsWe had access all time
Heriberto B | Overall ExperienceThe staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.
KEN R | Overall ExperienceGreat experience
Zsolt C | Overall ExperienceVery excellent service
Rosemarie H | First ImpressionsThanks
thomas c | Overall ExperienceNa
Victoria M | Overall ExperienceEvery body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless you
Heriberto B | First ImpressionsLiked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.
MARGARET E | Overall ExperienceI certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! Janice
Janice T | First ImpressionsGreat place and friendly service!
kenneth b | Overall ExperienceGood guy
Lah M | First ImpressionsU haul did not give me as an existing customer the choice of moving my RV into the lot across the street while working on the lot where it was parked. Not a good way to treat customer
Mike C | Overall ExperienceManager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.
Victoria M | First ImpressionsI will be back thank you for y'all services.
Arturo Z | Overall ExperienceSo:metimes I have trouble getting the big doors closed but the personnel have always helped. They have always been friendly
MARGARET E | Overall ExperienceThis facility could never find our electronic payment. We had cancelled checks yet they kept insisting we had not paid. I spent lots of time arguing about payments we had made electronically
John S | Overall ExperienceGreat service, nice people, clean, organized and very helpful. Even was having trouble with getting furniture disassembled to put in storage and they let us borrow tools without hesitation.
Michelle A | Overall ExperienceGreat and friendly customer service. I’ve had to keep my belongs in storage twice and this is the place I went!
Cindy H | Overall ExperienceVery satisfied
Ron G | Overall Experiencegreat service!
DANIEL C | First ImpressionsPoor organization and management
JOVON L | Overall ExperienceI did not go with this storage company. Please stop sending emails.
Terri M | ReservationThe security gate for storing campers was broke and left open many times I had to go up to get my camper.
NATHAN H | Overall ExperienceWhen I purchase a new trailer I will use your facility again. Thank You: Mark Miller
MARK M | Overall ExperienceYour person on site is awesome but the reservation people need to be made aware of situations in different cities. I was unable to use your storage facillty so I can't give it a rating.
bertha m | Reservation