I am always happy to do business at this location. I use UHaul truck a couple times per year for the past many years. The service is personable and professional. The staff are very helpful, friendly and efficient and let me get on with my work. The work I have to do is not renting the UHaul product. The work I have to do is hauling something. They help me get on with that. That's what's important, that's why good service is matters. This is a 5 stars location. Thank you so much for everything.
Jason N.Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul we picked up our truck was good but the U-Haul customer care needs work. They had us drive multiple places thinking there was a truck when there wasn't… terrible service on there part, had us drive over a hour to multiple locations…
Corey H.Overcharged from what the reservation stated. No attention to detail. Rude manager. Even with a reservation, you will wait 30+ minutes. Provides a truck with no gas and expects you to fill it up past how you received it, with unknown extra charges attached. Not professional. Left a new employee alone who had no clue of her job description. Horrible customer service. Will not return, this place is a ripoff and trash!
Tiana W.The guy I dealt with was rude and didn't even give me a receipt. The pick up experience was a nightmare! I fell in the parking lot due to sidewalk being uneven and had to go to the hospital. The guy that attended me laughed at me. I didn't think it was all that funny, I was hurt.
Teresa R.The trailer lights intermittently cut out and were likely dangerous.
WILLIAM L.Eli was great!
Cheryl S.The General Manager was very rude and arrogant. In the past we have had a very professional relation with this location. Not so much on our last rental. He has very poor customer service skills and is not willing to listen.
Shawn R.Process for reservation was comberson and confusing...too many steps involved, and then had to be duplicated at the pick up location.
Ted S.The parking lot is small, but other than that no issue
Willie D.THIS WAS BY FAR THE BEST EXPERIENCE I HAD
Albernishia E.Had a big billing issue that has yet to be fully resolved. This location is very convenient right off the interstate. Was curious as to why it was no as busy as other locations that I have been too. Now I know that becuase of the untrained staff, non-functioning computers and other less than professional issues I assume people are going to other locations in the area.
RUSTY J.Back lot was inaccessible. Front lot was absolutely full of trucks. Just a jumbled mess.
Todd D.There was an instance when I had to go get propane and I don't know who the older woman was but she said I had to wait until she got done doing what she was doing with an attitude. She was behind the counter not looking busy at all to me.
Jim C.It rained and the truck leaked in the mom's attic area...everything was soaked, to the point that we had to repack boxes and dry items out before putting into storage!
Patti T.The lady that worked the front desk is very knowledgeable. She handled my order quickly and was very professional and friendly. I have worked with her before over the years. She knows her job and always provided EXCELLENT customer assistance.
Amy L.This was great experience to work with you guys thanks to you guys
godelieve G.The only guy working there had way too much to do for one employee. He was great though and really helpful.
michael P.The seats and windows were very dirty, needed vacuuming and windows cleaned.
Jay V.Great customer service
Catrina H.Eli was awesome! He took care of us right away and did a great job putting the hitch on our truck!
Kontrena E.Short staffed (only 1 person on-site). Very kind, but spent too much time chatting when there were 6 people in line waiting for service.
Burny B.Very professional, knowledgeable, and courteous.
BRANDON K.Great customer service!!
Pat N.La empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugar
gustavo f. | First ImpressionsHire or schedule more people because it was only 1 man working and I was waiting for over 30 mins before I was helped. The man Eli was great overall even without any help he did the best he could and he still smiled and make it work
raysha E.There was only one guy working but he is such a great employee he did it all fast and was very courteous.
Michael O.Associate was very kind and even helped back the trailer up for me. Was very satisfied!
Kenneth O.Nothing I can think of right now thanks .
Henry R.They overcharged me for a break down and had no sympathy for my situation.
CHICARLO T.The employee who helped me (their name tag said owner) was extremely rude and I was very disappointed. When I turned in the equipment, they refused to give me any proof I turned it in.
colby H.Staff was great. However $19/ day plus mileage (46) turned into almost $300. Bogus $100 damage charge for a piece of interior plastic NO renter would have EVER inspected during walk through. Easily could have been damaged on prior rental and never noticed. Scam artists - will file complaints with multiple agencies.
Grant P.The fellas help me get the right size trailer for my vehicle. I am a new business owner and just want to get the job done. They explained and alter my reservation to accommodate my needs. It was about the money with them, just giving great customer service!
Marviett W.The staff is awesome and very professional. This is the best place in Fort Worth.
Jason N.We had a flat tire on the car carrier and luckily exited the freeway right at a UHAUL Center south of Fort Worth. But to my dismay they could not fix the problem tire or swap the trailer. I had to call roadside assistance and they took an hour to get there. Please let your stores have other options than just say call a number. Plus we had to remove the car so my wife went ahead and continued the trip in her vehicle. Then I had to pay a "Wrong Drop Off Location Fee" to leave the carrier at that location. Didn't make sense to pull an empty car carrier another 250 miles. Wish they could have realized that and waived the charge.
Richard M.🙂
SHERRONDA S.Michael has been a hard working customer friendly manager. I'll miss him.
James A.work with your customer and dont LIE to your customers that will end up costing them 1K.
TIMOTHY F.Continue to have the professionalism, courtesy, respect, enthusiasm, and genuine customer service attitude the gentlemen displayed in helping me. The service was great and so was the cashier. Everything was easy and expedient.
larenzo S.When you rent make sure the equipment you pay for is there. In the pouring rain i was given a truck without the dolly i paid for. read paper work , they charge a fee for bringing truck back early. WOW what ashamed , and they wont even call you back to explain or answer your call.
carla T.Nothing at all
BRENDA S.Manager Mike was not nice he was very rude No where to park had park 3 blocks away People need retraining
david S.my confirmation for a trailer pickup was originally made for a different location that was closer to my house, but they called and told me to pick it up at a location further away; I should have been able to drop it off at the location I originally desired and that was confirmed
Todd H.Drop off was a disaster. There was only one person working the desk. It took 30 minutes to get two people in front of me set with their rentals. Then the desk person skipped to someone who was returning their van and had not waited in line. I asked if I could just return my trailer and was told “If you want to check it in online you can, otherwise you have to waitâ€. I had already waited for 30 minutes without saying a word and she lets a person skip the line to turn in their truck just because they walked up to the front and cut in line?? Then the online checkin wouldn't work. It would not allow me to check in the trailer even though I turned on location sharing. So, I went back inside, now the line was 6 people long and the poor guy who was behind me when I stepped out of line (I was in the front of the line at the time) was still waiting! That's 20 more minutes since I had stepped out of line. The guy out front who was inspecting the returned trucks did eventually help me and check in the trailer. A process that should have taken 10 minutes max took almost an hour. Ridiculous.
Richard W.Long line waiting to be helped. Then the van had the low tire pressure warning on. This was the second location I had a reservation
WAYNE P.This location needs employees. The associates there are being overworked. The service is excellent, but they need help.
brian T.I did not drop it off, my husband did.
Penelope C.It was great
Warner W.Michael is the best uhaul member I've ever dealt with. He knows everything you need for a great moving experience and always has a great attitude and is very helpful!
JUSTIN L.Just used this location to return the truck. No real interaction other than to deliver vehicle and get receipt.
Richard B.Everything was great. The general manager always works harder than anyone and provides exceptional customer service.
Miyoshay H.The gentleman who worked with my husband said there was absolutely no way that we could remove the car trailer from the uhaul outrselves. So, we had to drive BACK to the place on our last day in town to have someone else hook it up. That person said that they had never heard that rule. It wasted several house we didn't have.
michael G.Actually best customer service I've ever had with uhaul. Mr. Neff was probably the one of the nicest and friendly individuals I've ever interacted with for a professional service.
Christopher C.N/A
Mikayla C.This location is very busy as most U-Haul stores are. The staff does an good job of providing service to the customers. Each location need more staff members to assist customers.
Ken W.You need to mention that there is an after hours charge. I could have easily returned the truck the following day and saved myself 20 dollars.
oreste B.As far as U-Haul customer service at this location, the service was AMAZING !
Joe A.I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment
Janelle A. | Overall ExperienceFrom La Marque to Fort Worth locations both gave excellent service. Highly recommend.
Carmen G. | First ImpressionsAwesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 🤓🙂
SANDRA G. | Overall ExperienceThe movers were great too
Thomas H. | First ImpressionsMichael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!
John M. | First ImpressionsEverything was great every time I went it was clean and all the employees were very friendly and helpful.
ADRIANA C. | Overall ExperienceMike and team were very helpful and always professional.
David F. | Overall ExperienceYou left your staff understaffed and it was very difficult for him to provide great customer service
RODNEY D. | First ImpressionsVery helpful, always friendly, great place to do business
Deric H. | Overall ExperienceBad customer service
Eroro o. | Overall ExperienceGreat service
Eroro o. | First ImpressionsThe employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That’s a good on in my book!
ADRIANA C. | First ImpressionsIt’s easier to access it’s reasonable.
corazon z. | Overall ExperienceBest ever
LATONIA M. | First ImpressionsKeep up the good work. Happy holidays! 😁
james a. | Overall ExperienceThe staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.
Richard A. | Overall ExperienceMike was a great help and provided exceptional customer service
David F. | First ImpressionsGreat service especially Michael the owner. Efficient and fast paced.
Michael L. | First ImpressionsGreat customer service!! Thank you for your assistance.
Marlen P. | First ImpressionsVery helpful and respectful
John C. | Overall ExperienceOwner went out of his way to accommodate our after hours pickup. Highly recommended.
Calvin C. | Overall ExperienceWe were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner
benira d. | First ImpressionsWe would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012
Patrick R. | Overall Experience