Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

Rating:

1.0

Please contact me about my Dolly REFUND!! Your employee never gave me the dolly and I forgot also to grab it before I left. Dolly was never loaned to me but I was charged $22 for it. Please give me my money back

Rating:

5.0

I'm satisfied

Rating:

5.0

Michael was especially helpful. I needed a motorcycle trailer and tied downs for a whirlwind trip to San Antonio. Michael helped get what I needed and helped me get on my way with little delay. I rented the trailer for four days, not being sure when I could return it. Luckily, I was able to return the trailer the very next day. Michael adjusted the charges for the transaction to fit the time I a actually used the trailer, saving me money. Much thanks to Michale for outstanding customer service. I have already added this shop's address to my GPS and will return there when I need uHaul equipment in the future. Thank you for fast and excellent customer care! Terry from Texas

Rating:

1.0

In the truck I rentend, they somehow they got the speedometer wired to do extra miles or something because after I returned the truck the uhaul location tried to charge me $260. I called to see what the charge was for and the worker told me I had driven the truck 260 miles when I barely rode it for maybe 35 miles? Maybe I'll even say 40 miles but nowhere near 260. He told me there was nothing I could do because of course I can't prove I didn't drive that much if the speedometer says I did. Luckily my card was turned off so the charge didn't go through or else it would be a lawsuit. Use google earth or something I know y'all probably have trackers in them you could easily see where all I went in the truck. Might wanna get someone out the to look at the trucks or something before they screw someone else and they actually sue or something.

Rating:

1.0

After we dropped off our truck and did the walk around and got the all clear, we were informed via email three hours later that there was damage. We purchased insurance so no out of pocket expense but it seems fraudulent and scamerific to me, as there was no damage on the truck when we left. Very disappointing and we will not be utilizing Uhaul again.

Rating:

1.0

Treat costumers better. I am a long time frequent renter, and I was treated like I was about to steal the equipment!

Rating:

5.0

Micheal was the absolute BEST!!! Very helpful and took care of my drop off and made it very easy.

Rating:

5.0

Torrie was very friendly and helpful :)

Rating:

5.0

Best ever

Rating:

5.0

great service, no hassles at all!

Rating:

1.0

I dropped my trailer off early on a Saturday 3 days before my return date was told everything was good to go and it would be checked in but 4 days later I'm receiving late charges on my card because they have their stuff messed up claiming I never returned the trailer

Rating:

5.0

The guy was really nice and helpful

Rating:

5.0

The care at this location was excellent especially in lieu of the fact they were not where we had originally scheduled the trailer from. I had originally scheduled the trailer from another place about a mile away. No one was at the location and they did not answer the phone. This is the second time that I was sent to another location after scheduling a trailer pick-up from Uhaul.

Rating:

2.0

Have employee's know uhaul policy for location.

Rating:

5.0

It's great

Rating:

3.0

Speed up the process. It was a little slow

Rating:

5.0

Fast & friendly

Rating:

5.0

Owner Mike at this location has been most helpful on multiple occasions. I like renting from him!! Bob

Rating:

5.0

Was taken care of very well

Rating:

1.0

I was over charged after been billed. An extra charge was deducted from my account which I didn't approved

Rating:

4.0

Have more employees on hand to check out equipment on weekends. I wanted 30 minutes in line just to get my reservation. Also, they were not sure if they had an appliance dolly when I had reservation for it.

Rating:

4.0

The .69¢ per mile was misquoted to me and I ended up paying .99¢ per mile which significantly increased my bill outcome. It was very disappointing, because the overall experience was impeccable from beginning til time to pay the bill.

Rating:

5.0

Everybody was excellent! Professional treatment. Kind. Considerate.

Rating:

5.0

Very good as is.

Rating:

5.0

I have no improvement recommendations. Michael and the owner were amazing. We had an issue involving my mother in law that is homeless. They made it were we could rent a vehicle and get storage. They are great, and thank you for everything. Thanks for going above and beyond!

Rating:

5.0

Michael was extremely helpful and kind. Great customer service! 10/10 experience!

Rating:

5.0

Adam and assistant were very helpful need to add discounts from renters company

Rating:

4.0

Took a long time to receive the van due to computer issues. Took less than 5 minutes to return it.

Rating:

4.0

I had an issue with the mileage upon return when Sarah answered the phone she assured me that the situation would be fixed thank you so much for having excellent customer service

Rating:

5.0

Thanks for Quality service Alicia!!!!

Rating:

4.0

the only thing is i have to clean the inside front windshield because it is always smeered after they wipe it !

Rating:

5.0

They were great to work with and stayed true to the expected cost given. Very friendly as well.

Rating:

5.0

Great customer service and assistance

Rating:

5.0

All was good no problem

Rating:

3.0

Not enough staff to assist customers. Credit card system poor.

Rating:

4.0

Need to take care your 1st customer and then only help other one.

Rating:

5.0

I will not be doing self check in again

Rating:

2.0

Zeff, the manager was disagreeable and unprofessional and for these reasons I will NEVER do business at that location again.

Rating:

1.0

I been calling for the past 30 minutes I left 50 dollars in gold coins in my rental No one at ft worth u haul is answering the phone to help me

Rating:

1.0

There was nothing wrong with the vehicle when I returned it they didn't have me sign any paperwork to or do a work around with me. They already took the money out of my account stating everything was fine. The next day I get charge for damage on the van they didn't call me to see or verify what happened so now $150 gets taken out of my account with no explaination besides a damage report in the report it says unknown costumer if I rented the van how am I a unknown costumer? Now if something was damage I'll own up to it and pay it but there was nothing wrong with this van upon return. This just sounds a little fishy I rent from uhaul all the time but we won't be back I'll go to budget or somewhere else don't waste your time and money.

Rating:

5.0

Keep up the good work. Happy holidays! 😁

Rating:

5.0

Customer service here is excellent! Thank you!

Rating:

5.0

Michael was amazing both times I recently visited U-Haul. Very professional and helpful. Even one morning when he was left short handed. Handled the pressure very well and continued to provide an excellent customer experience.

Rating:

4.0

One thing I couldn't understand, when I made the reservation, there was a location closer to my home with the item I wanted to rent. It was available for a one day rental. But when I tried to make a two day rental for the same item it suddenly wasn't available. I'm not sure why U-Haul with all there locations couldn't re-rout another trailer to the location closer to me instead of having me drive the extra distance for an item that suddenly wasn't available. I'm not sure if it's the location or U-Haul but this isn't the first time it's happened. Otherwise everything was fine.

Rating:

5.0

The person that helped me gave above average customer service. It was appreciated.

Rating:

5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Rating:

5.0

Mike was a great help and provided exceptional customer service

Rating:

5.0

Great service especially Michael the owner. Efficient and fast paced.

Rating:

5.0

Great customer service!! Thank you for your assistance.

Rating:

4.0

Very helpful and respectful

Rating:

5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Rating:

1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner