Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4,651 reviews

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I am always happy to do business at this location. I use UHaul truck a couple times per year for the past many years. The service is personable and professional. The staff are very helpful, friendly and efficient and let me get on with my work. The work I have to do is not renting the UHaul product. The work I have to do is hauling something. They help me get on with that. That's what's important, that's why good service is matters. This is a 5 stars location. Thank you so much for everything.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Lesly L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The U-Haul we picked up our truck was good but the U-Haul customer care needs work. They had us drive multiple places thinking there was a truck when there wasn't… terrible service on there part, had us drive over a hour to multiple locations…

Corey H. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

Willie D. 
Rating:
1.0

Overcharged from what the reservation stated. No attention to detail. Rude manager. Even with a reservation, you will wait 30+ minutes. Provides a truck with no gas and expects you to fill it up past how you received it, with unknown extra charges attached. Not professional. Left a new employee alone who had no clue of her job description. Horrible customer service. Will not return, this place is a ripoff and trash!

Tiana W. 
Rating:
1.0

The guy I dealt with was rude and didn't even give me a receipt. The pick up experience was a nightmare! I fell in the parking lot due to sidewalk being uneven and had to go to the hospital. The guy that attended me laughed at me. I didn't think it was all that funny, I was hurt.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

LESTER S. 
Rating:
5.0

Customer did not leave a comment.

Rajiv P. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
4.0

The trailer lights intermittently cut out and were likely dangerous.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

doa G. 
Rating:
4.0

Customer did not leave a comment.

micheal S. 
Rating:
5.0

Eli was great!

Cheryl S. 
Rating:
1.0

The General Manager was very rude and arrogant. In the past we have had a very professional relation with this location. Not so much on our last rental. He has very poor customer service skills and is not willing to listen.

Shawn R. 
Rating:
5.0

Process for reservation was comberson and confusing...too many steps involved, and then had to be duplicated at the pick up location.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

Sadie W. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

The parking lot is small, but other than that no issue

Willie D. 
Rating:
3.0

Customer did not leave a comment.

Hunter H. 
Rating:
5.0

THIS WAS BY FAR THE BEST EXPERIENCE I HAD

Albernishia E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Had a big billing issue that has yet to be fully resolved. This location is very convenient right off the interstate. Was curious as to why it was no as busy as other locations that I have been too. Now I know that becuase of the untrained staff, non-functioning computers and other less than professional issues I assume people are going to other locations in the area.

RUSTY J. 
Rating:
3.0

Customer did not leave a comment.

Will B. 
Rating:
1.0

Back lot was inaccessible. Front lot was absolutely full of trucks. Just a jumbled mess.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Hugo E. 
Rating:
3.0

There was an instance when I had to go get propane and I don't know who the older woman was but she said I had to wait until she got done doing what she was doing with an attitude. She was behind the counter not looking busy at all to me.

Jim C. 
Rating:
4.0

Customer did not leave a comment.

loran b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN U. 
Rating:
2.0

It rained and the truck leaked in the mom's attic area...everything was soaked, to the point that we had to repack boxes and dry items out before putting into storage!

Patti T. 
Rating:
1.0

Customer did not leave a comment.

Tramaine C. 
Rating:
3.0

Customer did not leave a comment.

erykah B. 
Rating:
5.0

The lady that worked the front desk is very knowledgeable. She handled my order quickly and was very professional and friendly. I have worked with her before over the years. She knows her job and always provided EXCELLENT customer assistance.

Amy L. 
Rating:
5.0

This was great experience to work with you guys thanks to you guys

godelieve G. 
Rating:
4.0

The only guy working there had way too much to do for one employee. He was great though and really helpful.

michael P. 
Rating:
4.0

The seats and windows were very dirty, needed vacuuming and windows cleaned.

Jay V. 
Rating:
5.0

Customer did not leave a comment.

melissa L. 
Rating:
5.0

Great customer service

Catrina H. 
Rating:
5.0

Eli was awesome! He took care of us right away and did a great job putting the hitch on our truck!

Kontrena E. 
Rating:
1.0

Customer did not leave a comment.

Aditya B. 
Rating:
2.0

Short staffed (only 1 person on-site). Very kind, but spent too much time chatting when there were 6 people in line waiting for service.

Burny B. 
Rating:
5.0

Very professional, knowledgeable, and courteous.

BRANDON K. 
Rating:
5.0

Great customer service!!

Pat N. 
Rating:
5.0

La empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugar

gustavo f.  |  First Impressions 
Rating:
4.0

Hire or schedule more people because it was only 1 man working and I was waiting for over 30 mins before I was helped. The man Eli was great overall even without any help he did the best he could and he still smiled and make it work

raysha E. 
Rating:
5.0

There was only one guy working but he is such a great employee he did it all fast and was very courteous.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Associate was very kind and even helped back the trailer up for me. Was very satisfied!

Kenneth O. 
Rating:
4.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

DIANA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Nothing I can think of right now thanks .

Henry R. 
Rating:
1.0

They overcharged me for a break down and had no sympathy for my situation.

CHICARLO T. 
Rating:
2.0

The employee who helped me (their name tag said owner) was extremely rude and I was very disappointed. When I turned in the equipment, they refused to give me any proof I turned it in.

colby H. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
1.0

Staff was great. However $19/ day plus mileage (46) turned into almost $300. Bogus $100 damage charge for a piece of interior plastic NO renter would have EVER inspected during walk through. Easily could have been damaged on prior rental and never noticed. Scam artists - will file complaints with multiple agencies.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The fellas help me get the right size trailer for my vehicle. I am a new business owner and just want to get the job done. They explained and alter my reservation to accommodate my needs. It was about the money with them, just giving great customer service!

Marviett W. 
Rating:
5.0

The staff is awesome and very professional. This is the best place in Fort Worth.

Jason N. 
Rating:
4.0

Customer did not leave a comment.

DYNEESHUR M. 
Rating:
4.0

We had a flat tire on the car carrier and luckily exited the freeway right at a UHAUL Center south of Fort Worth. But to my dismay they could not fix the problem tire or swap the trailer. I had to call roadside assistance and they took an hour to get there. Please let your stores have other options than just say call a number. Plus we had to remove the car so my wife went ahead and continued the trip in her vehicle. Then I had to pay a "Wrong Drop Off Location Fee" to leave the carrier at that location. Didn't make sense to pull an empty car carrier another 250 miles. Wish they could have realized that and waived the charge.

Richard M. 
Rating:
5.0

🙂

SHERRONDA S. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

SHERRONDA S. 
Rating:
5.0

Michael has been a hard working customer friendly manager. I'll miss him.

James A. 
Rating:
1.0

work with your customer and dont LIE to your customers that will end up costing them 1K.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

SAMARA A. 
Rating:
5.0

Customer did not leave a comment.

Antar S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Continue to have the professionalism, courtesy, respect, enthusiasm, and genuine customer service attitude the gentlemen displayed in helping me. The service was great and so was the cashier. Everything was easy and expedient.

larenzo S. 
Rating:
1.0

When you rent make sure the equipment you pay for is there. In the pouring rain i was given a truck without the dolly i paid for. read paper work , they charge a fee for bringing truck back early. WOW what ashamed , and they wont even call you back to explain or answer your call.

carla T. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Nothing at all

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Cherise H. 
Rating:
1.0

Customer did not leave a comment.

eric D. 
Rating:
1.0

Manager Mike was not nice he was very rude No where to park had park 3 blocks away People need retraining

david S. 
Rating:
3.0

my confirmation for a trailer pickup was originally made for a different location that was closer to my house, but they called and told me to pick it up at a location further away; I should have been able to drop it off at the location I originally desired and that was confirmed

Todd H. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA M. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE F. 
Rating:
2.0

Drop off was a disaster. There was only one person working the desk. It took 30 minutes to get two people in front of me set with their rentals. Then the desk person skipped to someone who was returning their van and had not waited in line. I asked if I could just return my trailer and was told “If you want to check it in online you can, otherwise you have to wait”. I had already waited for 30 minutes without saying a word and she lets a person skip the line to turn in their truck just because they walked up to the front and cut in line?? Then the online checkin wouldn't work. It would not allow me to check in the trailer even though I turned on location sharing. So, I went back inside, now the line was 6 people long and the poor guy who was behind me when I stepped out of line (I was in the front of the line at the time) was still waiting! That's 20 more minutes since I had stepped out of line. The guy out front who was inspecting the returned trucks did eventually help me and check in the trailer. A process that should have taken 10 minutes max took almost an hour. Ridiculous.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
3.0

Long line waiting to be helped. Then the van had the low tire pressure warning on. This was the second location I had a reservation

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

NOOR H. 
Rating:
3.0

Customer did not leave a comment.

Neal J. 
Rating:
5.0

Customer did not leave a comment.

Lona M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

This location needs employees. The associates there are being overworked. The service is excellent, but they need help.

brian T. 
Rating:
3.0

I did not drop it off, my husband did.

Penelope C. 
Rating:
5.0

Customer did not leave a comment.

douglas W. 
Rating:
5.0

It was great

Warner W. 
Rating:
5.0

Customer did not leave a comment.

Fareedah M. 
Rating:
1.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Michael is the best uhaul member I've ever dealt with. He knows everything you need for a great moving experience and always has a great attitude and is very helpful!

JUSTIN L. 
Rating:
3.0

Just used this location to return the truck. No real interaction other than to deliver vehicle and get receipt.

Richard B. 
Rating:
5.0

Everything was great. The general manager always works harder than anyone and provides exceptional customer service.

Miyoshay H. 
Rating:
3.0

The gentleman who worked with my husband said there was absolutely no way that we could remove the car trailer from the uhaul outrselves. So, we had to drive BACK to the place on our last day in town to have someone else hook it up. That person said that they had never heard that rule. It wasted several house we didn't have.

michael G. 
Rating:
5.0

Customer did not leave a comment.

DIANA R.  |  First Impressions 
Rating:
5.0

Actually best customer service I've ever had with uhaul. Mr. Neff was probably the one of the nicest and friendly individuals I've ever interacted with for a professional service.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Peggy W.  |  Overall Experience 
Rating:
5.0

N/A

Mikayla C. 
Rating:
4.0

This location is very busy as most U-Haul stores are. The staff does an good job of providing service to the customers. Each location need more staff members to assist customers.

Ken W. 
Rating:
4.0

You need to mention that there is an after hours charge. I could have easily returned the truck the following day and saved myself 20 dollars.

oreste B. 
Rating:
5.0

As far as U-Haul customer service at this location, the service was AMAZING !

Joe A. 
Rating:
1.0

I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment

Janelle A.  |  Overall Experience 
Rating:
5.0

From La Marque to Fort Worth locations both gave excellent service. Highly recommend.

Carmen G.  |  First Impressions 
Rating:
5.0

Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 🤓🙂

SANDRA G.  |  Overall Experience 
Rating:
5.0

The movers were great too

Thomas H.  |  First Impressions 
Rating:
5.0

Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!

John M.  |  First Impressions 
Rating:
5.0

Everything was great every time I went it was clean and all the employees were very friendly and helpful.

ADRIANA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA A.  |  Overall Experience 
Rating:
5.0

Mike and team were very helpful and always professional.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith H.  |  First Impressions 
Rating:
1.0

You left your staff understaffed and it was very difficult for him to provide great customer service

RODNEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shunna H.  |  Overall Experience 
Rating:
5.0

Very helpful, always friendly, great place to do business

Deric H.  |  Overall Experience 
Rating:
1.0

Bad customer service

Eroro o.  |  Overall Experience 
Rating:
5.0

Great service

Eroro o.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

franceen N.  |  Overall Experience 
Rating:
5.0

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That’s a good on in my book!

ADRIANA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R.  |  Overall Experience 
Rating:
5.0

It’s easier to access it’s reasonable.

corazon z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan R.  |  Overall Experience 
Rating:
5.0

Best ever

LATONIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie C.  |  Overall Experience 
Rating:
5.0

Keep up the good work. Happy holidays! 😁

james a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Mike was a great help and provided exceptional customer service

David F.  |  First Impressions 
Rating:
5.0

Great service especially Michael the owner. Efficient and fast paced.

Michael L.  |  First Impressions 
Rating:
5.0

Great customer service!! Thank you for your assistance.

Marlen P.  |  First Impressions 
Rating:
4.0

Very helpful and respectful

John C.  |  Overall Experience 
Rating:
5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Calvin C.  |  Overall Experience 
Rating:
1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d.  |  First Impressions 
Rating:
4.0

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R.  |  Overall Experience 
No reviews have been submitted for this location.

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