Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-35 & Berry St

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Janath W. on

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I was disappointed the $19.99 truck cost me over $70.00.

Dorcas P. on

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Lucas N. on

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Ashley W. on

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Get a new employee for the I35 & Berry St. Location in fort worth. This was the worst customer service I have ever received. It was a horrible experience. Michael is rude and disrespectful, as well as, a liar! They don't know how to conduct a business and don't possess decent customer service skills. I am disgusted with my entire experience at this location. Until this is is corrected I won't be back and they will be lucky if I don't blast them all over social media. I have always had good service at uhaul locations, until now and I am appalled! I will also be sending a statement to your corporate office regarding this matter.

marshall R. on

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Mark Y. on

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Great experience. Will do business again and will refer others

Billy M. on

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Kevin T. on

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rebecca V. on

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korina P. on

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Mike and his staff are awesome

Emma E. on

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I FOUND RENTING THE TRUCK FROM U HAUL ON E BERRY AND I35 TO BE EASY PEASY. EVERYTHING WENT LIKE A COOL BREEZE IN THE SUMMER.

Alan B. on

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rosa M. on

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Was good

Steven W. on

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Howard F. on

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Not much parking at the location is the only negative. Staff were very pleasant and helpful both when picking up the trailer and returning it.

Steve V. on

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I thought they did a great job. Everything was completed very timely.

Marilyn H. on

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Parking To Return Uhaul Was Horrible But Other Than That Grrrrreat

John C. on

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Frank A. on

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The staff was very friendly and helpful. Customer service was a very important there.

Adam B. on

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The young lady that helped us get the truck was very helpful and informative. The gentleman who was there when returning the truck was very nice and thurogh.

william I. on

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Michael N. on

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Nice people in midland.

Benjamin T. on

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Earl C. on

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Mark G. on

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Julio B. on

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Contessa T. on

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Yes the staff was very kind I was upset that I was overcharged and the agent advises it will be corrected

Janell J. on

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The checking out process is too slow. Even when you have already done everything on line.

Christopher I. on

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two employees that I interacted with at the site were rude and unprofessional. they suggested the wrong equipment for the job that I had intended it for and billed me for it. Please credit my account and return the balance to me.

Avdo G. on

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Truck was very mantained properly,very shakey when driven.

Brian W. on

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I stood in line for an hour to get waited on with reservation. Paperwork and correct truck was all wrong. People behind me exited with truck while I sat and waited. Horrible customer service.

michael D. on

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Nobody’s fault, but over crowded no parking available and very inconvenient

Lakelah C. on

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Clean the inside of sticky debris. The truck drove rough, as if the transmission was slipping. Usually everything is fine, but not today.

Stephen L. on

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Marlen P. on

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Great customer service!! Thank you for your assistance.

John C. on

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Very helpful and respectful

Calvin C. on

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Owner went out of his way to accommodate our after hours pickup. Highly recommended.

benira d. on

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We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

Patrick R. on

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We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012