Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

3996 reviews

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE L. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
1.0

In the truck I rentend, they somehow they got the speedometer wired to do extra miles or something because after I returned the truck the uhaul location tried to charge me $260. I called to see what the charge was for and the worker told me I had driven the truck 260 miles when I barely rode it for maybe 35 miles? Maybe I'll even say 40 miles but nowhere near 260. He told me there was nothing I could do because of course I can't prove I didn't drive that much if the speedometer says I did. Luckily my card was turned off so the charge didn't go through or else it would be a lawsuit. Use google earth or something I know y'all probably have trackers in them you could easily see where all I went in the truck. Might wanna get someone out the to look at the trucks or something before they screw someone else and they actually sue or something.

Elijah V. 
Rating:
4.0

Customer did not leave a comment.

LISA C. 
Rating:
1.0

After we dropped off our truck and did the walk around and got the all clear, we were informed via email three hours later that there was damage. We purchased insurance so no out of pocket expense but it seems fraudulent and scamerific to me, as there was no damage on the truck when we left. Very disappointing and we will not be utilizing Uhaul again.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

latoya T. 
Rating:
1.0

Treat costumers better. I am a long time frequent renter, and I was treated like I was about to steal the equipment!

JESUS O. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Micheal was the absolute BEST!!! Very helpful and took care of my drop off and made it very easy.

Frances T. 
Rating:
5.0

Torrie was very friendly and helpful :)

Joseph L. 
Rating:
5.0

Best ever

LATONIA M.  |  First Impressions 
Rating:
5.0

great service, no hassles at all!

TYLER M. 
Rating:
1.0

I dropped my trailer off early on a Saturday 3 days before my return date was told everything was good to go and it would be checked in but 4 days later I'm receiving late charges on my card because they have their stuff messed up claiming I never returned the trailer

GARRETT ETHAN A. 
Rating:
5.0

The guy was really nice and helpful

CRYSTAL ANN M. 
Rating:
5.0

The care at this location was excellent especially in lieu of the fact they were not where we had originally scheduled the trailer from. I had originally scheduled the trailer from another place about a mile away. No one was at the location and they did not answer the phone. This is the second time that I was sent to another location after scheduling a trailer pick-up from Uhaul.

james P. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
2.0

Have employee's know uhaul policy for location.

Navarrow M. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
5.0

It's great

JOVONNA P. 
Rating:
5.0

Customer did not leave a comment.

pete M. 
Rating:
5.0

Customer did not leave a comment.

MOLLY C. 
Rating:
3.0

Speed up the process. It was a little slow

MICHAEL A. 
Rating:
5.0

Fast & friendly

John P. 
Rating:
5.0

Owner Mike at this location has been most helpful on multiple occasions. I like renting from him!! Bob

Robert P. 
Rating:
5.0

Customer did not leave a comment.

SAKAREE C. 
Rating:
5.0

Was taken care of very well

Marlon A. 
Rating:
1.0

I was over charged after been billed. An extra charge was deducted from my account which I didn't approved

PHILIP T. 
Rating:
4.0

Customer did not leave a comment.

JULIA O. 
Rating:
4.0

Have more employees on hand to check out equipment on weekends. I wanted 30 minutes in line just to get my reservation. Also, they were not sure if they had an appliance dolly when I had reservation for it.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

Ascheley D. 
Rating:
5.0

Customer did not leave a comment.

Ascheley D. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

HOLLY K. 
Rating:
4.0

The .69¢ per mile was misquoted to me and I ended up paying .99¢ per mile which significantly increased my bill outcome. It was very disappointing, because the overall experience was impeccable from beginning til time to pay the bill.

CHARMEKA M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
5.0

Everybody was excellent! Professional treatment. Kind. Considerate.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

LUCERO C. 
Rating:
5.0

Very good as is.

ROGER K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Donetha R. 
Rating:
5.0

I have no improvement recommendations. Michael and the owner were amazing. We had an issue involving my mother in law that is homeless. They made it were we could rent a vehicle and get storage. They are great, and thank you for everything. Thanks for going above and beyond!

DARNELL R. 
Rating:
5.0

Michael was extremely helpful and kind. Great customer service! 10/10 experience!

Mark C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Adam and assistant were very helpful need to add discounts from renters company

TIMOTHY J. 
Rating:
4.0

Took a long time to receive the van due to computer issues. Took less than 5 minutes to return it.

Terrell J. 
Rating:
4.0

I had an issue with the mileage upon return when Sarah answered the phone she assured me that the situation would be fixed thank you so much for having excellent customer service

LATASSIA P. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Thanks for Quality service Alicia!!!!

CALEB C. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Customer did not leave a comment.

CESAR T. 
Rating:
5.0

Customer did not leave a comment.

MALAIKA A. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Krystal C. 
Rating:
5.0

Customer did not leave a comment.

Jessie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

AMY G. 
Rating:
4.0

the only thing is i have to clean the inside front windshield because it is always smeered after they wipe it !

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

CECIL RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

Koren D. 
Rating:
5.0

Customer did not leave a comment.

JESUS S. 
Rating:
5.0

They were great to work with and stayed true to the expected cost given. Very friendly as well.

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Great customer service and assistance

ARIEL H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Brett L. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
5.0

All was good no problem

FREDDIE C. 
Rating:
5.0

Customer did not leave a comment.

paige G. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
3.0

Not enough staff to assist customers. Credit card system poor.

Foris M. 
Rating:
4.0

Need to take care your 1st customer and then only help other one.

SANTA L. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

I will not be doing self check in again

Steven J. 
Rating:
2.0

Zeff, the manager was disagreeable and unprofessional and for these reasons I will NEVER do business at that location again.

KRISTINE M. 
Rating:
1.0

I been calling for the past 30 minutes I left 50 dollars in gold coins in my rental No one at ft worth u haul is answering the phone to help me

LLOYD G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

There was nothing wrong with the vehicle when I returned it they didn't have me sign any paperwork to or do a work around with me. They already took the money out of my account stating everything was fine. The next day I get charge for damage on the van they didn't call me to see or verify what happened so now $150 gets taken out of my account with no explaination besides a damage report in the report it says unknown costumer if I rented the van how am I a unknown costumer? Now if something was damage I'll own up to it and pay it but there was nothing wrong with this van upon return. This just sounds a little fishy I rent from uhaul all the time but we won't be back I'll go to budget or somewhere else don't waste your time and money.

Elise Y. 
Rating:
5.0

Keep up the good work. Happy holidays! 😁

james a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer service here is excellent! Thank you!

JOSEPH S. 
Rating:
5.0

Michael was amazing both times I recently visited U-Haul. Very professional and helpful. Even one morning when he was left short handed. Handled the pressure very well and continued to provide an excellent customer experience.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE C. 
Rating:
4.0

One thing I couldn't understand, when I made the reservation, there was a location closer to my home with the item I wanted to rent. It was available for a one day rental. But when I tried to make a two day rental for the same item it suddenly wasn't available. I'm not sure why U-Haul with all there locations couldn't re-rout another trailer to the location closer to me instead of having me drive the extra distance for an item that suddenly wasn't available. I'm not sure if it's the location or U-Haul but this isn't the first time it's happened. Otherwise everything was fine.

CHRIS JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Colin W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

RAUL V. 
Rating:
5.0

Customer did not leave a comment.

SABRINA B. 
Rating:
5.0

The person that helped me gave above average customer service. It was appreciated.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Sanford C. 
Rating:
5.0

The manager, Michael was very professional, helpful, polite. He was great!

Jason N. 
Rating:
4.0

Customer did not leave a comment.

SETH S. 
Rating:
5.0

thank you to michael neff he is tremendous.and thank you brian for your xtra time and help.

GREGORY C. 
Rating:
5.0

Mr. Adam & Mr. Michael was professionally pleasant and warming. My experience was amazing. Mr. Adam patience & courtesy made my move worth doing.

phelecia N. 
Rating:
4.0

I did have trouble with self check out and check in. Checking out I still ended up having to go in to store to check out truck and checking truck in I had to wait at parking lot 2 hours to speak to someone to check truck in. So I was not happy at not being able to do the self service.

BEVERLY M. 
Rating:
5.0

Customer did not leave a comment.

leticia H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Mike was a great help and provided exceptional customer service

David F.  |  First Impressions 
Rating:
5.0

Great service especially Michael the owner. Efficient and fast paced.

Michael L.  |  First Impressions 
Rating:
5.0

Great customer service!! Thank you for your assistance.

Marlen P.  |  First Impressions 
Rating:
4.0

Very helpful and respectful

John C.  |  Overall Experience 
Rating:
5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Calvin C.  |  Overall Experience 
Rating:
1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d.  |  First Impressions 
Rating:
4.0

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R.  |  Overall Experience 
No reviews have been submitted for this location.

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