Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

4,601 reviews

2936 S Freeway   Fort Worth, TX 76104
(@ Berry)

(817) 921-3024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DIANA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Nothing I can think of right now thanks .

Henry R. 
Rating:
1.0

They overcharged me for a break down and had no sympathy for my situation.

CHICARLO T. 
Rating:
2.0

The employee who helped me (their name tag said owner) was extremely rude and I was very disappointed. When I turned in the equipment, they refused to give me any proof I turned it in.

colby H. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
1.0

Staff was great. However $19/ day plus mileage (46) turned into almost $300. Bogus $100 damage charge for a piece of interior plastic NO renter would have EVER inspected during walk through. Easily could have been damaged on prior rental and never noticed. Scam artists - will file complaints with multiple agencies.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The fellas help me get the right size trailer for my vehicle. I am a new business owner and just want to get the job done. They explained and alter my reservation to accommodate my needs. It was about the money with them, just giving great customer service!

Marviett W. 
Rating:
5.0

The staff is awesome and very professional. This is the best place in Fort Worth.

Jason N. 
Rating:
4.0

Customer did not leave a comment.

DYNEESHUR M. 
Rating:
4.0

We had a flat tire on the car carrier and luckily exited the freeway right at a UHAUL Center south of Fort Worth. But to my dismay they could not fix the problem tire or swap the trailer. I had to call roadside assistance and they took an hour to get there. Please let your stores have other options than just say call a number. Plus we had to remove the car so my wife went ahead and continued the trip in her vehicle. Then I had to pay a "Wrong Drop Off Location Fee" to leave the carrier at that location. Didn't make sense to pull an empty car carrier another 250 miles. Wish they could have realized that and waived the charge.

Richard M. 
Rating:
5.0

🙂

SHERRONDA S. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

SHERRONDA S. 
Rating:
5.0

Michael has been a hard working customer friendly manager. I'll miss him.

James A. 
Rating:
1.0

work with your customer and dont LIE to your customers that will end up costing them 1K.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

SAMARA A. 
Rating:
5.0

Customer did not leave a comment.

Antar S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Continue to have the professionalism, courtesy, respect, enthusiasm, and genuine customer service attitude the gentlemen displayed in helping me. The service was great and so was the cashier. Everything was easy and expedient.

larenzo S. 
Rating:
1.0

When you rent make sure the equipment you pay for is there. In the pouring rain i was given a truck without the dolly i paid for. read paper work , they charge a fee for bringing truck back early. WOW what ashamed , and they wont even call you back to explain or answer your call.

carla T. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Nothing at all

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

Cherise H. 
Rating:
1.0

Customer did not leave a comment.

eric D. 
Rating:
1.0

Manager Mike was not nice he was very rude No where to park had park 3 blocks away People need retraining

david S. 
Rating:
3.0

my confirmation for a trailer pickup was originally made for a different location that was closer to my house, but they called and told me to pick it up at a location further away; I should have been able to drop it off at the location I originally desired and that was confirmed

Todd H. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA M. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE F. 
Rating:
2.0

Drop off was a disaster. There was only one person working the desk. It took 30 minutes to get two people in front of me set with their rentals. Then the desk person skipped to someone who was returning their van and had not waited in line. I asked if I could just return my trailer and was told “If you want to check it in online you can, otherwise you have to wait”. I had already waited for 30 minutes without saying a word and she lets a person skip the line to turn in their truck just because they walked up to the front and cut in line?? Then the online checkin wouldn't work. It would not allow me to check in the trailer even though I turned on location sharing. So, I went back inside, now the line was 6 people long and the poor guy who was behind me when I stepped out of line (I was in the front of the line at the time) was still waiting! That's 20 more minutes since I had stepped out of line. The guy out front who was inspecting the returned trucks did eventually help me and check in the trailer. A process that should have taken 10 minutes max took almost an hour. Ridiculous.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
3.0

Long line waiting to be helped. Then the van had the low tire pressure warning on. This was the second location I had a reservation

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

NOOR H. 
Rating:
3.0

Customer did not leave a comment.

Neal J. 
Rating:
5.0

Customer did not leave a comment.

Lona M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

This location needs employees. The associates there are being overworked. The service is excellent, but they need help.

brian T. 
Rating:
3.0

I did not drop it off, my husband did.

Penelope C. 
Rating:
5.0

Customer did not leave a comment.

douglas W. 
Rating:
5.0

It was great

Warner W. 
Rating:
5.0

Customer did not leave a comment.

Fareedah M. 
Rating:
1.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Michael is the best uhaul member I've ever dealt with. He knows everything you need for a great moving experience and always has a great attitude and is very helpful!

JUSTIN L. 
Rating:
3.0

Just used this location to return the truck. No real interaction other than to deliver vehicle and get receipt.

Richard B. 
Rating:
5.0

Everything was great. The general manager always works harder than anyone and provides exceptional customer service.

Miyoshay H. 
Rating:
3.0

The gentleman who worked with my husband said there was absolutely no way that we could remove the car trailer from the uhaul outrselves. So, we had to drive BACK to the place on our last day in town to have someone else hook it up. That person said that they had never heard that rule. It wasted several house we didn't have.

michael G. 
Rating:
5.0

Customer did not leave a comment.

DIANA R.  |  First Impressions 
Rating:
5.0

Actually best customer service I've ever had with uhaul. Mr. Neff was probably the one of the nicest and friendly individuals I've ever interacted with for a professional service.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Peggy W.  |  Overall Experience 
Rating:
5.0

N/A

Mikayla C. 
Rating:
4.0

This location is very busy as most U-Haul stores are. The staff does an good job of providing service to the customers. Each location need more staff members to assist customers.

Ken W. 
Rating:
4.0

You need to mention that there is an after hours charge. I could have easily returned the truck the following day and saved myself 20 dollars.

oreste B. 
Rating:
5.0

As far as U-Haul customer service at this location, the service was AMAZING !

Joe A. 
Rating:
5.0

Great customer service!

Kim H. 
Rating:
1.0

I wasn't told that I would be charged double if the truck wasnt returned to the pick up location ! The service from beginning to end was horrible I will never use this U-Haul service again .I HATE IT

Keisha H. 
Rating:
2.0

My reservation was at 9am and wasn't able to leave until 10am. They gave me an extension of 2 hours but didn't help as I needed to move earlier. I returned the trailer 3 hours later to same employee and he immediately told me I owed $300 because I wasn't returning to the same location. His records were wrong, extremely unprofessional.

Chase C. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
2.0

Manager argued with me and did not know a fee of 16.50 that I was told I would be charged as a late fee of some sort he literally called me a liar and lough Ed at me I will never use this location again

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Excellent service

Joel G. 
Rating:
5.0

Very helpful

Sarah P. 
Rating:
5.0

Micheal was helpful and allowed me to wait in ac

Adan F. 
Rating:
1.0

Customer did not leave a comment.

Claudia A. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

The staff was super friendly and very easy to do business with. They stayed late to make sure we were able to complete the pickup of our rental vehicle and did it with smiles on their faces. Every person we worked with was courteous and professional. Nice job U-Haul.

William R. 
Rating:
5.0

Customer did not leave a comment.

Donny D. 
Rating:
1.0

Poor in store service

Mario R. 
Rating:
3.0

Don't recommend sue to scary location, fraudulent charged on rental and we returned it clean, wiped down, swept out, more gas than required and in same Condition the vehicle was in when we rented. False charge and claim now they are trying to charge me for. Lot is not secured, bad neighborhood to begin with. Will never rent from Uhaul again

Lee S. 
Rating:
5.0

Owner was very helpful and courteous. Walked me through all I needed to know about the rental and I was on my way.

chase C. 
Rating:
4.0

Nothing

Vincient S. 
Rating:
5.0

Wasn't sure about the location at first, but they were very knowledgeable and very helpful. Will go back to this location in the future.

kurt G. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Lea S. 
Rating:
4.0

It was a great experience. Friendly service, easy to rent. Very nice new van with excellent air-conditioning.

Lisa F. 
Rating:
5.0

The greatest asset with this location is location for anyone in S Austin.

Gene R. 
Rating:
3.0

Staff is great. Facilities and vehicles are worn down, though--time to invest in the place. It'd be a good investment in the neighborhood, too. This was the SECOND time I tried to use the mobile self-check process, and the SECOND time it didn't work. Thankfully, the staff was able to check me in despite the technical failures.

Brad L. 
Rating:
1.0

Better customer service the lady with the brown teeth was very rude

Lance M. 
Rating:
4.0

When we arrived at 10am there was only 1 guy working and there was a line of people. Someone finally emerged after 10 minutes and then got the line moving. When we returned there was no proper signs of the preferred way to return equipment. Apparently supposed to enter a certain way so we had to flip a uturn and come back in. Other than that was fine.

Aldrin T. 
Rating:
5.0

Customer did not leave a comment.

Lara S. 
Rating:
5.0

Encourage customers to fill up the trucks before they return them. You need to incentive the process. My service was great.

Burton S. 
Rating:
5.0

The best place to rent your Uhaul !!! The people here are AWESOME !!!

William H. 
Rating:
5.0

Great customer service

Jorge L. 
Rating:
5.0

Only needed an appliance dolly. In and out quickly. Michael and his team have always been courteous and efficient.

jerry M. 
Rating:
1.0

I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment

Janelle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
3.0

Keep your word, when you advertise that a rental is for 24hrs you don't charge me $154.00 for 3hrs rental. When I contacted your office to complain your representative was very rude. I will not rent from you again nor will I recommend U-Haul to family or friends.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
4.0

The guy that had locks made sure we were not only taken care of in the store but also when the other guy didn't come to connect the trailer to the truck he came out and made sure we were good to go.

Jametrya W. 
Rating:
5.0

Customer service at both locations was great. The truck condition was deplorable as the brakes were screaming every time you applied them and the truck left a huge oil stain at both my old house and my new one.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Kayley R. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

Truck was dirty inside mirrors were dirty windshield was dirty both inside and out

charles M. 
Rating:
5.0

Customer did not leave a comment.

Brooks K. 
Rating:
5.0

Michael Neff helped me out at this location, I will say this man is a top notch individual! He helped get me set up with a new dolly in much better condition, I felt a lot more safe with the condition of the equipment he had and the effort he made to assure the rest of the haul would be successful.

Michelangelo L. 
Rating:
5.0

Customer did not leave a comment.

ruben C. 
Rating:
5.0

The manager smile and I was good for the rest of day

Stewert R. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Kadrian J. 
Rating:
5.0

From La Marque to Fort Worth locations both gave excellent service. Highly recommend.

Carmen G.  |  First Impressions 
Rating:
5.0

Contract Number: 24485250 Trip was completed with 2 tow dollys. Saturday 7/2/22 1:00pm Picked up tow dolly & loaded Geo Metro at New Pools Tires and Rims, 4515 S General Bruce Dr, Temple, Texas, assisted by Mohommed. 4:00pm After driving over 3 hours, 110 miles on I-35N, pulled over for fuel in Burleson, TX. Inspected tow dolly, right tire coming apart. Hand size pieces of tread gone in many areas, images available upon request. Called Mohommed at Uhaul in Temple Texas. His response, “what do you want me to do about it?” and he instructed me to call Uhaul Roadside Assistance. Called Uhaul 800-844-7867, automated service informed me they were very busy, was put in 30 minute que for call back. Searched nearby Uhaul facility's, carefully drove 10 miles to U-Haul Moving & Storage at I-35 & Berry St., Ft Worth, Texas. 5:00pm Even though they were extremely busy, both the assistant manager, Tori and fellow worker, Ashley gave me exemplary service and switched out the 1st tow dolly for the 2nd, TD 1306C. At 4pm my faith in Uhaul was gone, by 5pm, my faith was restored. Both Tori and Ashley are compassionate, considerate and efficient Uhaul employees and should be paid more or promoted to higher positions. At the very least, their top-notch service should be noted. Tuesday 7/5/22 Returned 2nd dolly at 8:50am. Service at U-Haul Moving & Storage at 3145 S Campbell Ave, Springfield, Missouri was professional.

James L. 
Rating:
3.0

Customer did not leave a comment.

Ruby T. 
Rating:
5.0

Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 🤓🙂

SANDRA G.  |  Overall Experience 
Rating:
5.0

The movers were great too

Thomas H.  |  First Impressions 
Rating:
5.0

Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!

John M.  |  First Impressions 
Rating:
5.0

Everything was great every time I went it was clean and all the employees were very friendly and helpful.

ADRIANA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA A.  |  Overall Experience 
Rating:
5.0

Mike and team were very helpful and always professional.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith H.  |  First Impressions 
Rating:
1.0

You left your staff understaffed and it was very difficult for him to provide great customer service

RODNEY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shunna H.  |  Overall Experience 
Rating:
5.0

Very helpful, always friendly, great place to do business

Deric H.  |  Overall Experience 
Rating:
1.0

Bad customer service

Eroro o.  |  Overall Experience 
Rating:
5.0

Great service

Eroro o.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

franceen N.  |  Overall Experience 
Rating:
5.0

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That’s a good on in my book!

ADRIANA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R.  |  Overall Experience 
Rating:
5.0

It’s easier to access it’s reasonable.

corazon z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan R.  |  Overall Experience 
Rating:
5.0

Best ever

LATONIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie C.  |  Overall Experience 
Rating:
5.0

Keep up the good work. Happy holidays! 😁

james a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Mike was a great help and provided exceptional customer service

David F.  |  First Impressions 
Rating:
5.0

Great service especially Michael the owner. Efficient and fast paced.

Michael L.  |  First Impressions 
Rating:
5.0

Great customer service!! Thank you for your assistance.

Marlen P.  |  First Impressions 
Rating:
4.0

Very helpful and respectful

John C.  |  Overall Experience 
Rating:
5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Calvin C.  |  Overall Experience 
Rating:
1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d.  |  First Impressions 
Rating:
4.0

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R.  |  Overall Experience 
No reviews have been submitted for this location.

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