Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell

1,719 reviews

5333 North Frwy   Houston, TX 77022

(713) 695-6739

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 695-6739

5333 North Frwy
Houston, TX 77022

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Jada C.  |  Overall Experience 
Rating:
5.0

Well with all honesty, I walked in and it was a line of at least 6 people waiting to be attended and Let me tell you how great of a job Alexandra did by multitasking answering the phone and also with us customers at the same time with such a calm and collected way of doing it that it made me say Wow... I am pleased and you all have a strong representative employee of U-Haul there .. she deserves a pat on her back and also a appreciation pay as well... Because I for one wouldn't have that patience to take care and did what she did... Great job Alexandra

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alton F. 
Rating:
5.0

Customer did not leave a comment.

WILMER L. 
Rating:
5.0

Picked up my trailer . Was told everything was hooked up and I was good to go. Found out an hour into my rental that the brake and turn signals did not function, which was a dangerous safety hazard. I tried to switch it out and there was no other trailers available. They did offer me a large box truck, but then I was charged $50 more to that truck .

keith L. 
Rating:
3.0

Did not receive the additional materials originally reserved, they are helping process refunds. The truck itself had terrible alignment issues, pulls hard to the right and was fighting that the whole trip.

Phillip S. 
Rating:
3.0

Customer did not leave a comment.

Keseanna S.  |  Overall Experience 
Rating:
5.0

The gentlemen that helped us get the storage was very helpful and caring. He did everything so quick and smooth we where happily satisfied to get our stuff put in a unit.

Eduin H.  |  First Impressions 
Rating:
1.0

Better customer service.

JENNIFER R. 
Rating:
5.0

I like it very much it's clean and safe l have not had no problems.

irma t.  |  First Impressions 
Rating:
3.0

The staff was very friendly and helpful

Megan S. 
Rating:
5.0

I love the friendly Service!

linda h.  |  First Impressions 
Rating:
5.0

Guy was really professional and friendly I will definitely be back to this location

JUAN C. 
Rating:
1.0

Customer service , cooperation , care about the customer zero willing . All the time negative . The place asked us to drop was worse and dump and dangerous . Back overhead door was not working I Tried to open damaged my hand showed to that man . My finger is damaged going to see the doctor next week .

carlos C. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
3.0

Customer Service was very good the young lady Chantale I think that was her name was VERY helpful. But the truck it self was horrible, the brakes were bad it ran like the transmission was about to go out and it kept hesitating to start.

felica S. 
Rating:
5.0

Customer did not leave a comment.

Melanise B. 
Rating:
5.0

Customer did not leave a comment.

derenisha D.  |  First Impressions 
Rating:
4.0

MAYBE A LITTLE MORE TRUCK PRECLEANING.

Wayne J. 
Rating:
5.0

Answer the phone because i could not get any one when i needed to.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

MARIANGELIN C. 
Rating:
5.0

excellent intake and close out process. professional and courteous!

STEPHEN T. 
Rating:
5.0

Good job thks

Hattie L. 
Rating:
3.0

The equipment was cleaned, but not well maintained. I found it to be very inconvenient that the fuel in vehicle was at a 1/4 of a tank. And the there was cosmetic damage at the top of the truck from a previous renter. Which wasn't mention through the online check out process. The truck ran okay, but there seemed up be some underlining mechanic issues. Also there was a gap between the engine cover and dash board where items could easily be lost if not properly paying attention. Besides that customer service was okay, but could've been better if there were more employees to assist. Having one person to try and assist an influx of customers made the experience seem unprofessional and of low quality. This was however the first time I've rented a truck. Usually I rent the trailers and have no issues.

Joseph P. 
Rating:
5.0

Everything was great they treat you well and look out for your best welfare I rate them 100%

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

MARQUIS T.  |  First Impressions 
Rating:
5.0

The ladies at this location were friendly and helpful. Highly recommend

Misty S. 
Rating:
5.0

Customer did not leave a comment.

Leonardo Jaime I S. 
Rating:
5.0

Customer did not leave a comment.

Leonardo Jaime I S. 
Rating:
5.0

Customer did not leave a comment.

Joel J.  |  Overall Experience 
Rating:
5.0

Rick was awesome

IRENE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando P. 
Rating:
5.0

Customer did not leave a comment.

Roni S. 
Rating:
5.0

Quick easy return service.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

LAMAR V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

DANTE F. 
Rating:
5.0

Customer did not leave a comment.

Fabitha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ikisha G. 
Rating:
4.0

Customer did not leave a comment.

dorita E. 
Rating:
5.0

Customer did not leave a comment.

yosvani Q. 
Rating:
1.0

rented the storage online. notice right away the storage was upstairs. UNSATISFACTORY plus no elevators. I’m under the doctor care I can’t lifted anything heavy or constantly climb stairs. Started calling the facility for a lower lever storage. Called for 3 days couldn’t get a customer service rep. Every call placed on hold for hours and then phone hangs up. Arrive at the facility to move in lock and key wasn’t in unit. Hired a moving company to come out to the facility to help me move in. 10 mins to 7 pm U haul rep states that he has to lock doors and could see that we only had a few more boxes left. plus it was another customer there also that was disable. it was already inconvenient the storage was up stairs and all the way at the end of hall by the other set of stairs. it should have been a loading dock on the other side of the building. just disappointed all around. also call the manager Rick about these situations and he never called back. Dissatisfied customer

Bridget S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yolanda w.  |  First Impressions 
Rating:
5.0

Excellent service on the return of the vehicle

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

GLENDA S.  |  Overall Experience 
Rating:
5.0

Rick was a great help--fixed me up with a trailer when the 34th Street store realized they didn't have one they had promised 2 weeks prior. Give Rick a raise! I did have a flat on the trailer in Meridian, MS and had to wait about 2 hours for U-Haul to come with a spare. I recommend sending a spare with each rental--I could have changed it myself and been on my way in minutes. If you rent your trucks with spares, you could rent the trailers with spares--those customers are as important as truck renters.

Jerry B. 
Rating:
4.0

Returning a truck, the workers in attendance didn't lift a finger. I suppose that's fine given the good technology UHaul has for returns, but this wasn't an after hours returns. The two employees were just sitting in the store.

allan C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

I had a gasoline leaking vehicle with bald tires that popped on me during my 22 hour drive.

John M. 
Rating:
4.0

The truck had a pile of nails in it and a lot of dirt. I could have gotten a flat tire! I swept them out but found several in the ground. I should have checked it when I got the truck.

Amy H. 
Rating:
5.0

Fix the 34th st location. Twice I have rented there and they don't have what I reserved when I get there.

Travis W. 
Rating:
5.0

Better parking after hours.

Racheal S. 
Rating:
2.0

Customer did not leave a comment.

raul F. 
Rating:
1.0

I had an issue with a vehicle not having a license plate. When i noticed I called the establishment and was told that I had to drive back to pick up paper plate. I drove back 15+ miles and sat in traffic for 30+ minutes to pick it up. I arrived and was given a piece of paper to present to the cops in case I was pulled over. I asked what can be done for my miles and time, they gave me more time and was told They'd figure out the miles once it's dropped off. I dropped of the vehicle and the following day. I called the establishment and the owner answered and told me he can try and see what he can do and that he'd call me back in 15 minutes. That was 24 hours ago. I even called back and he told me he hadn't forgotten about me and he'd call me back. I never got a call back. I sat in traffic twice and used double the amount of miles I was going to and got charged the difference. I also had to pump more gas into a vehicle than i should have but knew if I didn't I get charged for it. I got charged more because I went over the miles I was supposed to and when I paid in the morning I put more than what I was going to use anyways just to be safe (paid for 55, used 66, my drive was only supposed to be 40, maybe 45) Overall it was one of the worst experiences I've ever had with an establishment. It was my first time ever using uhaul and after this experience it very well May be my last

Ulises G. 
Rating:
5.0

Just continue having knowledgeable employee

ANSEL P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Tilisa J. 
Rating:
4.0

The A/C didn't work at all in the truck and it was excruciating hot on May 15th. Can you provide some kind of compensation for this inconvenience?

Veya S. 
Rating:
5.0

Customer did not leave a comment.

Evelyn W. 
Rating:
3.0

Customer did not leave a comment.

Carla T. 
Rating:
5.0

Everything went great. Prompt.service, convenient

Reinel S. 
Rating:
5.0

I really appreciate your service. Every employee at UHaul were so friendly and went out of there way to help me and made my experience stress free. Thank you so much

Stephen D. 
Rating:
5.0

Delivery drivers were very friendly and helpful. Store employees were great and very responsive.

Esteban O. 
Rating:
5.0

Customer did not leave a comment.

OTONIEL M. 
Rating:
3.0

Must check seats for dog hair.

Juan M. 
Rating:
4.0

Side mirrors on the truck made it hard to see other than that the experience was great!

Benito G. 
Rating:
5.0

The guy at the counter was awesome!!!

Brandan D. 
Rating:
5.0

Staff was very nice and respectful I've would refer them to family and friends.

Vanessa C. 
Rating:
5.0

Keep the same man working there that I saw today 4-5-22. He was very nice and very professional

Eric W. 
Rating:
5.0

Customer did not leave a comment.

cesar M. 
Rating:
2.0

Very behind and out dated no elevators only one set of cameras

Brandon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erick s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Excelente la atención del personal, limpia las instalaciones y a mi sentir seguras.Estoy satisfecho fue una buena experiencia.

Hector T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

TAMERA G. 
Rating:
3.0

Restroom are very bad maintained. The truck I was given was not clean. It had dried orange juice splash on the dashboard and the driver's seat. Anastasia was very helpful though.

ALEJANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Ana L. 
Rating:
1.0

The ramp was broken the seal around the door completely detached and really dirty. I complained and want a refund. You can really do a lot better!!!!!

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

Peggy G. 
Rating:
4.0

Make sure all the keys are on the key chain. The lock pad key was missing. Glad I wasn't far like someone else might have and then find they can't open the back of the truck. On a time schedule. That was annoying. BUT MY SERVICE GENTLEMAN IS GREAT!! ALWAYS PLEASANT COURTEOUS, and IT WAS RESOLVED .. BUT IT WAS A WASTE ON GAS HAVING TO DRIVE BACK. BUT MOSTLY ALWAYS GOOD EXPERIENCE!!! THANKS Uhaul SERVICES!!!!

Marcia S. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
1.0

Customer did not leave a comment.

marvin T. 
Rating:
5.0

Service is good

NGA THI NGOC N. 
Rating:
5.0

The manager and the associates were very helpful and polite. They know they work.

Robin C. 
Rating:
3.0

I rented a 10 foot truck for $19 and drove it 28 miles. I understood there was an approximate $1 /mile charge but did not ask about gasoline. The vehicle had 1/4 tank of gas. The attendant did not tell me to add gas before I left. I tried using the inspection link texted to me but it spooled endlessly. On return, 1/8 tank of gas, I was told there would be an additional $70-$100 charge for not filling with gas (I don't remember the amount). I was upset, the attendant told me she would drop to an additional $20. I did not accept because I still felt it unfair. I understand my account is on hold. I would have added 2-3 gallons of gas and made a note of the gas gauge with the attendant but got no guidance. I even told the attendant the tire was low - he kicked it and said it was fine. No one mentioned adding gas. I feel the surprise fee and the lack of information was gotcha to inflate charges.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

overall great experience, appreciate them taking the time/effort to hook up / unhook trailer. check in was quick. only complaint was the rachet straps on the trailer were a little rusty/rough - I notified store upon returning the trailer and they said they would be replacing for next customer.

Mike G. 
Rating:
5.0

N/A

Wanda B. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN P. 
Rating:
5.0

Customer did not leave a comment.

Benito R.  |  Overall Experience 
Rating:
5.0

As far as my experience I am completely satisfied with the service. I was explain everything I needed to know. I asked questions and received answerers to all my questions. The reserving before you go in is great. Only problem I had was when I call the afterhours customer service, no one ever answered. I stated on hold for 2hrs.

CANDELARIA Q. 
Rating:
5.0

Customer did not leave a comment.

Neb A. 
Rating:
4.0

Customer did not leave a comment.

Sabrina L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROLANDO M. 
Rating:
1.0

I took a picture of fuel level and video. I put back what I used $10 which was a little our what was in the tank before. Only to get charged $40 fee saying I did not turn in with gas. Next time walk with worker and check everything too.

RODOLFO S. 
Rating:
5.0

Customer did not leave a comment.

TATIANA L. 
Rating:
5.0

Nothing great costumer service

YAMILETH Z. 
Rating:
5.0

The Rep was very kind, and courteous. He provided the perfect amount of banter during our interaction, so I hardly noticed the few minutes I was actually in the store. My only complaint was due to no fault of U-Haul's. The person who used the large 20' cargo truck before me must have been a cigarette smoker. That scent does linger, and there isn't really much anyone can do about it, so I do not fault U-Haul. Overall, it was a good experience.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

timmothy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

LYNN S. 
Rating:
4.0

Customer did not leave a comment.

Tarashay M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmett J.  |  First Impressions 
Rating:
5.0

Fue muy fácil entregar el camión, muy amable el muchacho que me atendió.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

YEIMI P. 
Rating:
5.0

Customer did not leave a comment.

KIJUANA TENILLE J. 
Rating:
3.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Good service because is a good truck

MANUEL A. 
Rating:
1.0

Before I departed with the van, I received a notification to confirm any damages and amount of fuel. The fuel actually had less then listed. I adjusted it, took a picture, & submitted. When I returned, I was told that I needed to pay $23 extra dollars for fuel. Apparently, the system did not properly register the changes I made & submitted. I had to take the van to purchase more gas, making me late for something else I had planned. It was when I asked for my receipt & copy of contract, that the rep. discovered the error. This technical error cost me time & money.

COVONA J. 
Rating:
4.0

Rick was very professional, and of great assistance, after the passing of my nephew,, our family needed to store his belongings,so we could get through the grieving ,process and be ready to deal with it in time . The storage gave us the time we needed,, too resolve , how to get beyond this , Ricks patience and understanding was superlative !!! We won't forget ,! Thank You ,Rick !! There was an issue with timer lights ,from time to time as well as the keypad entry . Overall, minor due to , Ricks helpfulness !!!!

Tremayl C.  |  Overall Experience 
Rating:
1.0

Didn't have the appliance Dolly i had rented making the task much more difficult Employee gave me the wrong keys to go add gas to the truck on returning and then disappeared for half an hour. Was unable to keep waiting for the employee and had to eat the $45 charge. No idea if i was refunded the $10 rental for the appliance dolly that i didn't get which caused huge issues and was the reason i used uhaul instead of Home Depot The truck still had advertisement signage covering the windshield and trash in it when it was given to me.

Justin L. 
Rating:
3.0

Customer did not leave a comment.

sussan w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHIQUITA D. 
Rating:
5.0

The personnel at this location helped me sort out the issues that were caused by the pick up location such as the incorrect equipment issue. He removed the charges and helped me sort out the problem. Was an easy process of returning thanks to him

ASHVINI P. 
Rating:
5.0

I discovered my fuses blown 3 times for brakes with the trailer connected. They work fine for the 1st day. the next night I noticed no brake lights. Replaced fuse and drove again no problem. When I connected to return it today, I found the fuse blown the 3rd time. Its an intermittent thing that won't be easily found. Everything else was excellent. I am wanting to become an owner operator myself.

EUGENE D. 
Rating:
5.0

Thank you

marsha d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

ANNA RHAE W. 
Rating:
5.0

Customer did not leave a comment.

Rosa H.  |  Overall Experience 
Rating:
5.0

I was waited on immediately when I walked into the door and I received help from the attendant.

Cathy P. 
Rating:
5.0

It's a shame uhaul advertises a "6 foot wide trailer" when the drive-up opening is less than 5 feet wide. It's only by pure luck this worked for my purposes.

PATRICK S. 
Rating:
5.0

Everything went smoothly and very easy process and the gentleman that helped me was very courteous.

MELISSA D. 
Rating:
3.0

Customer did not leave a comment.

GREGORY G. 
Rating:
2.0

Be more pacific on information return location

CHARLES M. 
Rating:
5.0

Great service

RINA D. 
Rating:
3.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRENE ELIZABETH B.  |  Overall Experience 
Rating:
5.0

We made a mistake but the staff promptly took care of it showing what we needed to do,Thanks

RAYMOND J.  |  First Impressions 
Rating:
1.0

Ya'll need pest control - those rats run your facility. There was so much rat poo and boxes being chewed up after I left. I would not recommend your storage unit services.

pricila o.  |  Overall Experience 
Rating:
5.0

They were very helpful and the Supervisor I believe name is Rick, was very helpful and courteous. When I returned the truck , the other employee was helpful and nice as well. Didn’t get his name

latoya m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Creshonda W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtney B.  |  Overall Experience 
Rating:
3.0

The hallways are too narrow, and the storage is advertised as climate controlled, but it was always hot.

erena j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
5.0

Muy buena atención

Allan V.  |  First Impressions 
Rating:
4.0

The room was warm and didn’t seem to be very well climate controlled. There were roaches crawling on the main wall near the unit. There was no lock inside the room to secure the door. I moved in online and the next day that I was set to move in I moved out online. It was such a disappointing waste of time.

Michaelle J.  |  Online Move In 
Rating:
5.0

The office manager was very nice and helpful

BOBBY P.  |  First Impressions 
Rating:
5.0

Rick was amazing. He welcomes you as soon as you walk in the store. He was very professional, friendly, and helpful throughout the entire process.

MARIA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Walter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMVERNISHA H.  |  Overall Experience 
Rating:
5.0

Thank's

Annette B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

The staff is very friendly.

Walter J.  |  First Impressions 
Rating:
1.0

Me rentaron mi cuanto de almasenaje sin decir que si no tenia candado en tres dias es como anandonarlo y yo pagando mi cuota por todo el mes . No lo creole justo y les pedi in espacio grande donde copiers mi sofa grande y un chiquito y no fue asi me dierion un cuanto pequeno. Y el resto de mis cosas las tuvo que dejar con un amigo.

Rocio R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMVERNISHA H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

yomeka r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ZACHARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dina G.  |  First Impressions 
Rating:
3.0

The only thing I don’t like is there is no light inside my storage to see what I need to get done inside.

Michelle S.  |  First Impressions 
Rating:
5.0

The girl was very busy, but very nice!!!

Jose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristal G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRENE C.  |  First Impressions 
Rating:
2.0

I dated U-Haul at Tidwell & 45 poor because while my items were stored at that facility for two years, I was unable to check on my items all this time. When I did go there I was men rolling shopping (grocery) carts away from the facility and I became frightened and quickly drove off. When I did return that when I found out that there had been a thirty at the place. No one called me about it, I found d out when I saw the damage in the unit I was renting. My health was so bad I didn't think about anything but my health. I had a stroke in 2019 and in 2020 I had to have a pacemaker repair. It was time for a pacemaker change and I had complications and was hospitalized for weeks. Finally I was able to get my items in January of 2021 on the 1st. That's when I found out that my unit did have the lock I put on it but another one. Found out one of the workers didn't come to work that day so I had to call a locksmith and pay him $130.00 to get the lock off. After we finally got out that evening I was disgusted and tired (I was reimbursed for the locksmith in a few days but the manager told me I would get it back the same day. But I was charged for February and when asked why I was asked "did you you him to close your unit out. That's not my job! Thanks for everything! Please Donegal there.

Joyce S.  |  Overall Experience 
Rating:
2.0

I want to cancel my storage and move out

Angel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN Z.  |  Overall Experience 
Rating:
4.0

My only complain about the storage facility is that there was a lot of rats. In my storage room I always found lots of rat droppings. One time I also found a dead rat decomposed in my unit. It did not make sense how they did not smell it. I don't know how long the rat had been dead as I rarely went to the storage. The storage needs to have a good pest control treatment because what ever they are using is not working. I know employees did there best in keeping it clean because of the several times I went I saw them mopping the isles and cleaning. As far as the customer service I can say great things about the employees. They were very helpful and friendly. Always looking forward to help when I needed help.

griselda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

June M.  |  Overall Experience 
Rating:
2.0

I had rat feces all over my stuff. I had to throw away alot of things that had rat urine and rat feces on it. Also there were roaches and I couldn't understand that or the rats. Not happy at all and if I need storage again I will take my business elsewhere.

vakisha a.  |  Overall Experience 
Rating:
5.0

no I don't

jocelyn w.  |  First Impressions 
Rating:
1.0

The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.

mitchell j.  |  First Impressions 
Rating:
5.0

Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.

irma d.  |  First Impressions 
Rating:
1.0

I Noticed Valuable Items Missing From My Storage During Move Out Will Contact Manager During Opening Hpurs

Rykeria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR L.  |  Overall Experience 
Rating:
1.0

HORRIBLE! The place need to be demolished! What’s suppose to be “climate controlled” is just as hot outside! The storage facility is full of rats and ain’t no telling wut else! I don’t recommend NOBODY store their things there. There were dead rats all on my furniture spotted as I was moving out.

Danadra H.  |  Overall Experience 
Rating:
1.0

I'm deeply concerned about the condition of the building, it's infested with rodents and my belongings were covered in feces and urine. We entered the unit without gloves or masks, since there are none to be found in the stores. My expensive and fairly recently purchased mattress and box springs will have to be professionally cleaned, along with wood furniture that was heavily soiled and infested with rodents (no longer present but in my last visit to the facility in mid-February, a dead rodent was present in the unit). Since I'm on my own, unemployed and will continue to be unemployed for the next several months due to coronavirus, I was unable at that time to get my belongings moved until this past Saturday, April 4. While doing so, my son and daughter-in-law were also putting themselves at risk of illness by handling the heavily soiled contents. I had to dispose of bedding, clothing, and other personal belongings that were either too heavily soiled or that had been chewed by rodents. To add insult to injury, Uhaul charged me for TWO RENTALS for the truck I rented to move my belongings. I picked up the vehicle on Saturday morning believing I had a full day (24 hour) rental, only to learn when I brought the vehicle back that same afternoon, I was charged for two rental periods. I would like Uhaul to reimburse me for the cost of having my belongings properly cleaned, and reconsider charging me for two rentals for the truck. It's outrageous! Something should be done about the condition of the storage building. It should probably be condemned and I've strongly considered contacting the health department to report the building as unsanitary and overrun by potentially disease-carrying rodents! Your name is on the building and YOU are responsible for this, I will not waste my time discussing this with the property manager and/or staff. I've already spent a great deal of time attempting to clean my belongings well enough to go into a new CLEAN, TEMPERATURE-CONTROLLED AND LARGER UNIT FOR A LOWER MONTHLY RATE!!! Please respond!!!!

Kathy M.  |  Overall Experience 
Rating:
2.0

This place is an absolute dump. The staff are lazy and do nothing but sit in the office. The horrible excuse of a person, that calls himself the " manager " could not be worse at the job. This place is not secure an the employees are suspect. The unit I rented was mysteriously burglarized and all my belongings stolen. I was told it was my fault that I didn't have insurance. They said they could not monitor what happens at the facility. Then why do you have signing posted stating that your facility is secure and there is a video security system for customers protection? Here's a thought, maybe if the employees walked around the facility and paid attention to who was going in and out they would notice who was kicking through the wall in one unit and climbing through then kicking open the door and stealing property that people pay to have stored inside a " Locked, secured, monitored, " facility. Uhaul as a company has a black eye and this facility and it's staff are it.

reginald b.  |  Overall Experience 
Rating:
1.0

My lock was broken off and my property was stolen. All I received was a apology.

DORIS J.  |  Overall Experience 
Rating:
2.0

Muy molesta robaron la mayoría de mis pertenencias. Solo 3 meses las tuve ahí y se llevaron todo prácticamente .

Estela P.  |  Overall Experience 
Rating:
2.0

I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.

erena j.  |  First Impressions 
Rating:
5.0

Staff was very professional on helping me with what I need thank you Rick

glenn g.  |  Overall Experience 
Rating:
5.0

Everything was great

Daniel F.  |  First Impressions 
Rating:
1.0

Driver door on my truck didn't open. Staff is horrible. My rental unit had rat feces and per. Ruined all of my belongings!!!

Tina H.  |  Overall Experience 
Rating:
4.0

N/A

Spencer K.  |  Overall Experience 
Rating:
5.0

everything was taken care of welk

WILLIE E.  |  Overall Experience 
Rating:
5.0

Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

Joyce S.  |  First Impressions 
Rating:
5.0

Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

BERNARDA V.  |  First Impressions 
Rating:
5.0

N/a

Champel W.  |  First Impressions 
Rating:
3.0

I used this facility for numerous years. I wish I had chosen a storage unit that was air conditioned. They did the best they could with so many families coming in. Rodents and roaches were a big prob

WILLIE M.  |  Overall Experience 
Rating:
2.0

The hallways were always clean. The inside of my storage unit is what was disgusting. I had to throw away several furniture items due to the serious mice infestation. STRONG mouse urine/droppings

Melissa A.  |  Overall Experience 
Rating:
1.0

All lies not. Happy

Kister M.  |  Reservation 
Rating:
5.0

They were very helpful and courteous to what I needed already had a unit thought about getting a smaller and reserved it a week in advance of moving didn't need it after all there was no problems once

Tracy M.  |  Reservation 
Rating:
5.0

Staff was professional & friendly! Easy to work with after traveling such a long way ( much appreciated & needed)!

TANYA W.  |  Reservation 
Rating:
1.0

I had non-climate control here for 4 weeks and when I went to get my stuff, the room was full of small cockroaches and mouses playing on my stuff. Now my house is hosting cockroaches thanks to them.

Babak T.  |  Overall Experience 
Rating:
5.0

Always clean. Never had problems getting in and at this location 5333 North Frwy 77072 did not flood by Harvey.

DAVID G.  |  Overall Experience