Customer Reviews for U-Haul Moving & Storage at I-45 & Tidwell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-45 & Tidwell

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Cristal G. | First Impressions |
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Customer did not leave a comment.

IRENE C. | First Impressions |
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Customer did not leave a comment.

Melvin C.
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Customer did not leave a comment.

Tiffany H.
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I do believe we were overcharged for the miles by a couple of miles but that was my fault for not checking the mileage before leaving the parking lot and checking it when we returned.

DANIELLE M.
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Yal did good so nothing need to change

Joyce S. | Overall Experience |
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I dated U-Haul at Tidwell & 45 poor because while my items were stored at that facility for two years, I was unable to check on my items all this time. When I did go there I was men rolling shopping (grocery) carts away from the facility and I became frightened and quickly drove off. When I did return that when I found out that there had been a thirty at the place. No one called me about it, I found d out when I saw the damage in the unit I was renting. My health was so bad I didn't think about anything but my health. I had a stroke in 2019 and in 2020 I had to have a pacemaker repair. It was time for a pacemaker change and I had complications and was hospitalized for weeks. Finally I was able to get my items in January of 2021 on the 1st. That's when I found out that my unit did have the lock I put on it but another one. Found out one of the workers didn't come to work that day so I had to call a locksmith and pay him $130.00 to get the lock off. After we finally got out that evening I was disgusted and tired (I was reimbursed for the locksmith in a few days but the manager told me I would get it back the same day. But I was charged for February and when asked why I was asked "did you you him to close your unit out. That's not my job! Thanks for everything! Please Donegal there.

Cory G.
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The attendant was there solely, perhaps at peak hours of operations another attendant would be helpful. Overall, after a short wait, the attendant handled multi-customers, Texas Propane inspector, the phone ringing , and checking in my trailer. Thumbs-up!

SIMON M.
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NOTHING

GILBERTO A.
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What is the purpose of pre-registration of credit cards and ID if you're going to be asked again at the store. Makes no sense, this place has an awesome crew.

JIM B.
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Customer did not leave a comment.

Angel R. | Online Move In |
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I want to cancel my storage and move out

PHILLIS T.
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Customer did not leave a comment.

Nancy K.
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Customer did not leave a comment.

JOHN Z. | Overall Experience |
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Customer did not leave a comment.

CAJUANNA C.
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Nothing at all...it was snoove sailing with Great Customer Service.

Chad T.
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Cost was too high since I returned to the same location, I would have paid $0.40/mile instead of $1.19/mile if i returned to a different location.

JOSE H.
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Place is outdated.

Rodolfo B.
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Clean the inside of the trucks

griselda m. | Overall Experience |
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My only complain about the storage facility is that there was a lot of rats. In my storage room I always found lots of rat droppings. One time I also found a dead rat decomposed in my unit. It did not make sense how they did not smell it. I don't know how long the rat had been dead as I rarely went to the storage. The storage needs to have a good pest control treatment because what ever they are using is not working. I know employees did there best in keeping it clean because of the several times I went I saw them mopping the isles and cleaning. As far as the customer service I can say great things about the employees. They were very helpful and friendly. Always looking forward to help when I needed help.

Dreyon R.
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Customer did not leave a comment.

MELINDA M.
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Change nothing keep doing what there doing. They did a great job❤️

CHIKA S.
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Customer did not leave a comment.

Claudia L.
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N/a

June M. | Overall Experience |
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Customer did not leave a comment.

JOSEPH M.
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Great job. Also fast getting in and out.

Edward S.
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The truck size I requested had a low tire pressure signal on. So they didn't have another 10-ft truck to give me so they gave me a 15-ft for the same price. That was nice. But the truck was not ready and there was only one person working and the line going out the door.

SOPHIE M.
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Customer did not leave a comment.

Jessica P.
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The employee who checked us in was very friendly and helpful. I would definitely rent from this location again!

RENANTE DALIVA D.
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Maintain good and reliable tires!

vakisha a. | Overall Experience |
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I had rat feces all over my stuff. I had to throw away alot of things that had rat urine and rat feces on it. Also there were roaches and I couldn't understand that or the rats. Not happy at all and if I need storage again I will take my business elsewhere.

VIRGINIA W.
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Make sure that customers are not double charged on their account and then have to wait for reversals on their bank account.

Zenobia L.
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Customer did not leave a comment.

Chinedum O.
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There are two things that were completely unpleasant - the attendant at this location was rude and customer service was flat out poor - the booking mobile order showed that check in would be easier to do to secure the vehicle but I spent more time checking in than actually using the rental for the small job that I needed it for. You all need to do better and honestly the customer service person at this location needs serious training. Under any normal circumstance I would have suggested firing her but I realize during these COVID times people are out of a job but there needs to be serious improvement as to how this location should be run. Please fix this quickly

Bryon P.
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Uhaul promised us a truck in League City. We had to drive to north Houston to get the truck and they only discounted us miles. It took 2 hours to get to north Houston to get the truck and then get back to our house to move.

RUBEN G.
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Customer did not leave a comment.

DOUGLAS A.
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Person who checked in the vehicle was not wearing a mask to protect himself and the customer.

DEWANDA B.
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Customer did not leave a comment.

R T.
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Customer did not leave a comment.

Brant W.
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Told employee that I was frustrated air conditioner in the truck was broken. Was told "thank you" for expressing my concern, but nothing more.

Keith C.
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Mariah was excellent at her job, quit, efficient and clearly skilled. I would not be surprised if she excelled at even more responsible roles with UHaul.

FREDWICK T.
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Customer did not leave a comment.

JESSE L.
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Customer did not leave a comment.

Foster W.
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Customer did not leave a comment.

Helenda J.
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This gentleman is absolutely 💯 % fabulous at his job.

Jorge G.
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Customer did not leave a comment.

jocelyn w. | First Impressions |
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no I don't

STEVE G.
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A rip off

Samantha R.
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Customer did not leave a comment.

Elizabeth P.
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The young woman who helped me was friendly and polite, and I have no complaints about her, but I was concerned that none of the three employees wore a face mask. Also, although I filled out everything on the online form, which promised me doing so would save time and keep me out of the store, once in the store, I was asked to provide two alternate contacts and had to wait while they were called, and other delays that took far longer than filling out the online form. The truck I was provided had a bad smell, like old body odor. I have rented from UHaul before, and probably will again, but this experience was a time consuming disappointment.

Joe G.
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Great Customer Service, Friendly staff.

MARK V.
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Keep doing the same and have security in your parking lots at night

kesha D.
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I wasn't able to use the equipment yet denied a refund.

CHRISTIAN S.
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Customer did not leave a comment.

AMY G.
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Ricky was super friendly and helpful! He is the reason I will revisit this location!

Leon S.
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She was awesome

Steven S.
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Customer did not leave a comment.

DALIA V.
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Keep the great customer service!!

Cheryl D.
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The gentleman who helped me (sorry don't remember his name) was so very helpful and kind. My process was less than 10 minutes. I would give him the top rating. Returning the vehicle was just as quick. Thank you for the great experience

CENIQUE S.
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Customer did not leave a comment.

William R.
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Make sure there more gas in the truck

Ronald R.
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Rick was very helpful and knowledgeable... Thanks Uhaul

Justin H.
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Customer did not leave a comment.

KENNETH G.
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Vehicle need Widows, and Mirror Clean, and Driver side Sun Visor Broken,....... Other than the Above Complain, All Okay !!!

Cody T.
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Rick was a great help in setting me up

Jessica L.
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Customer did not leave a comment.

SUE B.
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Customer did not leave a comment.

Bryan H.
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The check-in app failed to send the pictures and I got charged for a late return. There should be an alternate way to confirm on-time return.

daniel L.
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Great service

CARMEN L.
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Customer did not leave a comment.

Magaly G.
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Customer did not leave a comment.

Noel B.
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Mariah and Ricky really helped me out when another location failed to make their reservation commitments. I would highly recommend this location at Tidwell because of the excellent customer service they provide.

mitchell j. | First Impressions |
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The storage was not clean and my monthly cost went up...when things are extremely difficult right now. Can't wait to get my property out of the facility.

Gilberto A.
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Rick Espinosa, the store manager is awesome. Very respectful and professional.

Richard P.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

ray R.
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Customer did not leave a comment.

Risha C.
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Customer did not leave a comment.

Karen B.
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Rick was so so helpful and quick. Would recommend him and this location to anyone needing a U-Haul or packing supplies!!!

Andrew G.
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Customer did not leave a comment.

JOSE S.
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Customer did not leave a comment.

irma d. | First Impressions |
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Rick is always nice and pleasant, no matter how many people are in the store. Treats everyone friendly,with respect.

LORNA KAY B.
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Rick was friendly and professional. Quick and accurate.

ANDY MAE M.
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Everything was Good

Lauren P.
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Was fine, went after hours, but scary location with people yelling at me from across the street.

Benjamin B.
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Customer did not leave a comment.

Terri S.
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The inital location, Moon Mart, on Little York Rd, Houston, TX was the worst and stressful experience. I scheduled a U-Haul early enough, and for some reason, we were scheduled to pick up 30 miles away to a run down location, one that U-Haul should not want to be associated with. We lived two miles or so from a very nice U-Haul location and wondered why we had to drive so far! We got there to pick up the truck and the "owner" of the location told us that he could "find" our reservation. Turns out that he CANCELLED it! Thank goodness for Rick at this location, because he has excellent customer service skills. You really might want to visit some of your pick up/drop off locations that aren't real U-Haul shops because this was a horrible experience and not one that I would have ever expected from U-Haul.

WILLIE T.
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Customer did not leave a comment.

Rykeria M. | Overall Experience |
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I Noticed Valuable Items Missing From My Storage During Move Out Will Contact Manager During Opening Hpurs

Gary C.
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Great and helpful staff!

RICHARD BATES JR T.
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The original location was changed through a call I received from you. And then that new location did not allow pick up until well after the time I scheduled, which was NEVER communicated. I had to then go to a third location. I had to pay an extra hour for the movers I scheduled because of this. Very frustrating, and may not use Uhaul again because of this.

Enita T.
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Rick and his staff were exceptional. My truck hitch wires weren't working and they helped us figure out how to get them fixed. Because plans changed, they were super accommodating and rescheduled our trailer rental. We got there to drop it off early and Rick came out and got started right away. These folks are real professionals. Highly recommend.

Brandon N.
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Amazing service. The gentleman and the lady inside the store were extremely kind and professional. They were helpful and very patient throughout the process. The gentleman explained everything thoroughly and offered help with equipment questions. 10/10

lorna B.
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The lady that did my check in was excellent, not good with names, it started with a D. The young man did my check out was excellent also! Very pleased with my move

Robert K.
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Staff member was very helpful and very pleasant to be with, also had a good sense of humor. Make the process very enjoyuable.

GILBERTO A.
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Awesome staff.

Tiffany C.
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Great customer service, friendly, on time, communicative, and clean.

ella M.
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Customer did not leave a comment.

DARRON P.
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Adding additional charges without consent and advised of car issues.

ANTHONY B.
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Customer did not leave a comment.

Richard N.
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Customer did not leave a comment.

ALTHEA LENORE B.
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Customer did not leave a comment.

ISAURA B.
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The gentleman that assisted me.was not very friendly and didnt explain the return equipment process and did not say thank you and was on his phone which checking me out.

EDDIE G.
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Customer did not leave a comment.

Briana L.
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I was notified the night before that my 7:30am reservation had to be pushed back to 9am even though I selected mobile pick up. So I was already running late from the get go and then i also rented a furniture dolly and was told that they didn't have any which upset me since I was moving nothing but solid wood furniture. Yes I was comped this time but now I don't know if I'd ever use U-Haul again. The previous time when I was moving to Beaumont, I had a very unprofessional pick up at the 59 location and I don't think I'll try a third time.

Luis N.
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Rick was very helpful and did the best to give me a good deal based n my needs

DANIEL M.
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Gave me one uhaul truck with mirror messed up, then gave me another truck that had no gas... Though the man was kind... the vehicle provided was not what I was expecting.

RAMOND G.
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Customer did not leave a comment.

tracie s. | Overall Experience |
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Customer did not leave a comment.

Oralia V.
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Customer did not leave a comment.

WILBURT S.
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Customer did not leave a comment.

JOSE P.
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Excellent service.

ANGEL ALEJANDRO H.
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Cuando recibí el camión no tenía la gasolina que decía y me cargaron esa gasolina, no los revisan al llegar.

James R.
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Customer did not leave a comment.

ARTHUR L. | Overall Experience |
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Customer did not leave a comment.

Danadra H. | Overall Experience |
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HORRIBLE! The place need to be demolished! What’s suppose to be “climate controlled” is just as hot outside! The storage facility is full of rats and ain’t no telling wut else! I don’t recommend NOBODY store their things there. There were dead rats all on my furniture spotted as I was moving out.

Kathy M. | Overall Experience |
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I'm deeply concerned about the condition of the building, it's infested with rodents and my belongings were covered in feces and urine. We entered the unit without gloves or masks, since there are none to be found in the stores. My expensive and fairly recently purchased mattress and box springs will have to be professionally cleaned, along with wood furniture that was heavily soiled and infested with rodents (no longer present but in my last visit to the facility in mid-February, a dead rodent was present in the unit). Since I'm on my own, unemployed and will continue to be unemployed for the next several months due to coronavirus, I was unable at that time to get my belongings moved until this past Saturday, April 4. While doing so, my son and daughter-in-law were also putting themselves at risk of illness by handling the heavily soiled contents. I had to dispose of bedding, clothing, and other personal belongings that were either too heavily soiled or that had been chewed by rodents. To add insult to injury, Uhaul charged me for TWO RENTALS for the truck I rented to move my belongings. I picked up the vehicle on Saturday morning believing I had a full day (24 hour) rental, only to learn when I brought the vehicle back that same afternoon, I was charged for two rental periods. I would like Uhaul to reimburse me for the cost of having my belongings properly cleaned, and reconsider charging me for two rentals for the truck. It's outrageous! Something should be done about the condition of the storage building. It should probably be condemned and I've strongly considered contacting the health department to report the building as unsanitary and overrun by potentially disease-carrying rodents! Your name is on the building and YOU are responsible for this, I will not waste my time discussing this with the property manager and/or staff. I've already spent a great deal of time attempting to clean my belongings well enough to go into a new CLEAN, TEMPERATURE-CONTROLLED AND LARGER UNIT FOR A LOWER MONTHLY RATE!!! Please respond!!!!

reginald b. | Overall Experience |
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This place is an absolute dump. The staff are lazy and do nothing but sit in the office. The horrible excuse of a person, that calls himself the " manager " could not be worse at the job. This place is not secure an the employees are suspect. The unit I rented was mysteriously burglarized and all my belongings stolen. I was told it was my fault that I didn't have insurance. They said they could not monitor what happens at the facility. Then why do you have signing posted stating that your facility is secure and there is a video security system for customers protection? Here's a thought, maybe if the employees walked around the facility and paid attention to who was going in and out they would notice who was kicking through the wall in one unit and climbing through then kicking open the door and stealing property that people pay to have stored inside a " Locked, secured, monitored, " facility. Uhaul as a company has a black eye and this facility and it's staff are it.

DORIS J. | Overall Experience |
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My lock was broken off and my property was stolen. All I received was a apology.

Estela P. | Overall Experience |
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Muy molesta robaron la mayoría de mis pertenencias. Solo 3 meses las tuve ahí y se llevaron todo prácticamente .

erena j. | First Impressions |
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I reserved everything online, but when I got to uhaul, nothing was saved and they didn't even have the room size that I reserved. I had to spend about 30-45 minutes redoing the payment and paperwork.

glenn g. | Overall Experience |
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Staff was very professional on helping me with what I need thank you Rick

Daniel F. | First Impressions |
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Everything was great

Tina H. | Overall Experience |
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Driver door on my truck didn't open. Staff is horrible. My rental unit had rat feces and per. Ruined all of my belongings!!!

Spencer K. | Overall Experience |
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N/A

WILLIE E. | Overall Experience |
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everything was taken care of welk

Joyce S. | First Impressions |
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Thanks to Management and crew for such excellent service and integrity with my move this past weekend. We really appreciate it from the bottom of my heart. SMOOTH move. THANKS

BERNARDA V. | First Impressions |
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Happy moving day for me. Very helpful and thoughtful. Thank you very much for all your help. Awesome guy..

Champel W. | First Impressions |
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N/a

WILLIE M. | Overall Experience |
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I used this facility for numerous years. I wish I had chosen a storage unit that was air conditioned. They did the best they could with so many families coming in. Rodents and roaches were a big prob

Melissa A. | Overall Experience |
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The hallways were always clean. The inside of my storage unit is what was disgusting. I had to throw away several furniture items due to the serious mice infestation. STRONG mouse urine/droppings

Kister M. | Reservation |
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All lies not. Happy

Tracy M. | Reservation |
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They were very helpful and courteous to what I needed already had a unit thought about getting a smaller and reserved it a week in advance of moving didn't need it after all there was no problems once

TANYA W. | Reservation |
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Staff was professional & friendly! Easy to work with after traveling such a long way ( much appreciated & needed)!

Babak T. | Overall Experience |
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I had non-climate control here for 4 weeks and when I went to get my stuff, the room was full of small cockroaches and mouses playing on my stuff. Now my house is hosting cockroaches thanks to them.

DAVID G. | Overall Experience |
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Always clean. Never had problems getting in and at this location 5333 North Frwy 77072 did not flood by Harvey.

BILLIE J. | Overall Experience |
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I never moved in, because I sat in that office for three hours because they never recorded my reservation for the room or truck. I will not go back there again.

Devaral B. | Overall Experience |
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Not to much to be said.

No reviews have been submitted for this location.

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