Customer did not leave a comment.Jeffrey H.
Customer Reviews for U-Haul Moving & Storage at Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SUSAN M.
Great job! Friendly helpful staffBrian L.
Customer did not leave a comment.anthony B.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.TAMMIE A.
To make it short, I made reservation to pick up a truck at a location and drop it off at a different location. I drove to the first location and gave them my reservation #, they found it and I got the truck. When I returned it to the drop off location I was told you had to return it back where you picked it up, so they charged me about $140 more. NEVER EVER going to get U-Haul again. They purposely change you reservation type to overcharge you. Be very careful since lots of businesses do the same these days. Xfinity did the same to my account not too long ago and I cut them early so they said it was a mistake and returned my money. So if you cut them they might apologize, and unfortunately I didn't cut U-Haul, but don't just complain here, following your complain on their site please do file at BBB too so they get a bad record for cheating people.MOHAMMAD ALI S.
No improvement possible or necessary at U-Haul Moving & Storage at Ina Rd. Very capable, very focused on UHaul and very friendly.Richard P.
Had dealings with an employee named David a number of times, he’s very professional. Please give this young man kudos.VANCE S. | Overall Experience
Thanks MichaelPatricia G. | Overall Experience
Customer did not leave a comment.Kathryn C.
Person who helped me was super nice and helpfulNATHAN V.
Customer did not leave a comment.Dean N.
Customer did not leave a comment.PERRY J.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Jeff S. | First Impressions
The service was excellent everything's perfectRAYMOND M.
Always a great experience dealing with Uhaul. Thank you.CHARLES G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Laurel C. | First Impressions
We rent the 10' truck. The miles of the car was not matched the receipt. It showed less than the receipt. The counter staff was not able the correct the receipt. The truck did not have the rail to load . We have to lift every single item to the truck. It is terrible rental truck that i have had it.PHUONG H.
I ordered a dolly with the truck 4 weeks in advance of my reservation date. It was not available. Do you know how much harder that made my move!!?Deborah P.
Customer did not leave a comment.Junzhe Y.
Customer did not leave a comment.MEREDITH L.
Customer did not leave a comment.KERRY G.
Customer did not leave a comment.JASON C.
Excellent service thank you!JEFFREY D.
Customer did not leave a comment.Alice N.
Customer did not leave a comment.TRICIA V.
Customer did not leave a comment.linda e. | First Impressions
Customer did not leave a comment.Brandan J.
Customer did not leave a comment.JUAN M.
Alignment was off. Very diffucult to keep straight.ZACHARY R.
Truck ran awful shaking wheel even after holding it with both hands and I explained this to the rep Angel and he stated it needs to be serviced never apologized and told me he would get me checked in after reviewing my receipt through email he never once told me I went over in mileage that my card would be charge additional money after the awful ride I experienced you would think an apology or discount would be offered. But don't worry U-haul I'll pay $200 more before I deal with unprofessional people any day as I am a manager and I wouldn't dare not apologize to any customer for a bad experience. I've been here in Tucson only 3 weeks and rented twice from U-haul and both times were just pitiful that's why I changed location this time and I'll be darn if I didn't receive the same unprofessional third time is a charm because it won't be y'all.VALERIA H.
Customer did not leave a comment.TIMOTHY JOSEPH H.
Jordan and David are superstars. Efficient, knowledgeable and professional.RICHARD M.
Only one person working on a Monday evening when we picked up. He did great but definitely could have used some help, it was super busy with people dropping of weekend rentals.IAN G.
Customer did not leave a comment.Thomas P.
While the experience at Ina was good that wasn't the case earlier in the day. I reserved a trailer to be ready at 10 at another location and they didn't have it. They sent me to a second location that also didn't have the trailer type I needed even though the computer said there was one there. It was later in the day that I called back and my reservation was moved to ina.PAUL L.
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.DANIEL V.
Customer did not leave a comment.Benita S.
Customer did not leave a comment.LEAH S.
They were very busy but still took time to help out with some paperwork errors that would have cost me more money. Very patient and went the extra mile As long as you keep hiring these helpful people I will continue to use U-HaulDavid M.
A real U-Haul Operation, very clean, professional, and immediate customer service.Robert G.
I signed up to pick up the truck using my phone thinking I would not need to enter the shop to get the keys. The staff at this store were not wearing masks although every customer was. As a customer, I felt uncomfortable talking to staff and would not recommend to others.Matthew L.
Horrible, slow service.NORMAN L.
Older lady with thinning hair was rude, acting like she was in drugs, and was screaming at customers. I called and asked for the manager to call and did not get a response! It was a very bad situation and needs to be reviewed!GREGORY R.
Customer did not leave a comment.Cody P.
I was overcharged for the rental period and for a fuel charge because of a lack of communication from employees. Fix that.MIKAELA C.
Michael was awesome.GARY S.
Dave and the group are prosALAN H.
Check in process is super slow. This is the second time I have rented a truck from here in the last year. Both times the line was very long. People without reservations take forever. Maybe there should be a line for people with reservations?Esther V.
This is a very good and reliable business that has provided good service to us several times. When a different nearby un-named truck rental company told us they had no more trucks after we had a reservation with them, this UHaul location pulled a rabbit out of a hat and saved the day instantly with no reservation. Highly recommended!Lon R.
we changed pickup location, Staff was friendly, quick and helpful.GREGG C.
Customer did not leave a comment.JAMIE K.
Customer did not leave a comment.DAVID N.
Experience was completely positive. Thanks.Frank S.
Everything was just fine.WILLIAM C.
The office was understaffed for the amount of pick up and drop offs happening while I was there. There should have been one person at the counter to handle the customers and the phones, and at least one more person I. The back to handle the amount of equipment coming and going and the propane service. One person to run the shop was grossly understaffed.PATRICK Q.
Some not very friendly attendants. My opinion only.Rafe P.
The computer system was very slow - over an hour just to complete the rental. Slowed service to other waiting customers. Staff was fine.Russell N.
Thoroughly satisfied! Great jobJONATHAN S.
Customer did not leave a comment.GLENN L.
All I can find is Sonia Weaver on my receipt I’m not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn’t need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said “no he can clean it himself” that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.Alexis M. | First Impressions
Personnel (owner?) did not care that I had equipment problems on the trip. Took his time checking everyone waiting in. Only person there even though extremely busy.JAMES T.
David is a good employee Respectful, caring and professionalVANCE S.
All customer service was way above the rest. ðŸ‘Sandy B.
Customer did not leave a comment.KRISTINA W.
I rented a 10' truck it was filthy. The brake pedal went all the way done to the floor. It shimmered on the freeway. Horrible. Unsafe. Will not go back to that location. The marana site off of I-10 is so much cleaner all the way around.WYNELL W.
Customer did not leave a comment.WALTER W.
Great service. No issues, Very fast.MICHAEL F.
Customer did not leave a comment.KIRK M.
easy pickup and return processWILLARD G.
Customer did not leave a comment.Forrest B.
I was very frustrated on my arrival at 6:00 Am to pick up my truck! I could not pick up the lady on the phone said I needed a lic and my passport!! I had reservations for the 24/7 pick up. I called the night before and they said all I needed was my license! Had to wait an hour for the store to open!!! Not a great experience at all .Wendy D.
Service was good, trailer worked out well.NATHAN H.
Manager on site was awesome! Very helpful at pickup and drop off. 2 Thumbs up!Rodger G.
Customer did not leave a comment.CLINTON O.
The person who helped us was amazing, wish I had asked her name...CHARLES B.
Customer did not leave a comment.Jerry K.
Needs to be friendly!LENA L.
I never got an actual receipt for the full amount of the rental at the end. Didn't get one at all really.Michael B.
I do not have any ways for improvement, but I would like to recognize someone. Michael Herrick provided my wife and I excellent customer service today (March 8, 2021). Great job Mr. Herrick and keep up the great work!!! Kudos to you!!!Angelica W.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.William S.
Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAMrichard g. | Overall Experience
Thank you guys, you guys are awesome at what you do!!daryll d. | First Impressions
Continue the straightforward honest business that I appreciate!ALLAN G.
Customer did not leave a comment.Thomas D.
Check in .. .was OK... slow... really really slow - however the UHaul staffer was pleasant and helpful. Check out was NOT OK. The Uhaul Staff (which turned out to be the manager) was overwhelmed... staff had called in ... and he was backed up ... literally ... they had trucks lined up to check back in all the way to the edge of the road. He made the excuse that staff had called in ... however offered no apology for waiting 40 minutes to check in the truck. He seemed to struggle with the computer program used by Uhaul and the procedures to checkin and checkout a truck. NOT A GOOD EXPERIENCE... OR LOOK FOR UHAUL.VALERIE L.
Customer did not leave a comment.William R. | Overall Experience
When I arrived for my appointment for pick-up the associate was not listening and I had to keep repeating myself. I went in a few days prior to get everything set up with payment and all but the associate pain check made it seem that when I made the reservation seem as if I had done none of this before. Also associate was in able to affectively maneuver trailer onto the hitch of my vehicle I had to move the trailer myself and drop it on the hitch the associate just watched me place the trailer on my vehicles hitch. Will this happen every time I rent a u haul from this location probably not but the screening of employees needs to be more Thorough to make sure the employee can maneuver the trailer and not have the customer have to do it.JOSHUA S.
Great customer service, very accommodatingJAMES S.
Customer did not leave a comment.Robert T.
The place was always clean, plus excellent customer service.Matias Y. | Overall Experience
When I was there no one knew how to back up a trailer as the normal person to do that was called away. I am comfortable and backed up my own trailer but it caused the staff time as they tried to back another customers trailer up. The staff was nice enough just not trained enough for the type of work requiredkurt K.
Fantastic service as always. Thanks guys!STEPHEN D.
Slow service to check out the vehicleMARK T.
Customer did not leave a comment.CALVIN C.
Great service!EDMOND P.
We were ignored for an extended period of time. Our questions were not answered. It was very weird and we did not like it. Over all my experience with Uhual has been very bad.Margaret K.
Both the staff and the Crew there were superior. They helped me get the trailer on and everything worked out like a good dream should.DARREN S.
Blankets were dirty and it was very time consuming to paySAM A.
Customer did not leave a comment.BRENDA B.
Customer did not leave a comment.Johannes P.
Customer did not leave a comment.Dale O.
The people working there weren't wearing masks and the one that was wearing one, had it pulled down below his nose and face..GARY D.
A good place to rent a vehicle. Professional and courteous. Prompt service I was in and out I lost in 10 minutes and when I came back I was mustang less than 5 minutesSONNY P.
Customer did not leave a comment.suzanne p. | Overall Experience
Customer did not leave a comment.james l. | Overall Experience
Ashley she’s very nice and helpfulJoseph R. | First Impressions
Fast, friendly, clean. The layout is good for loading and unloading.Gayle H. | First Impressions
Excellent customer service!Jacquelynn P. | First Impressions
Customer service is excellent!!Jacquelynn P. | Overall Experience
Customer did not leave a comment.Paul C. | First Impressions
Customer did not leave a comment.Candace L. | Overall Experience
Great ServicesMark V. | Overall Experience
Mike was a big help and Jeremy was great!Jerrold S. | Overall Experience
Customer did not leave a comment.tom h. | Overall Experience
Thank you vacated 11/28Diane G. | Overall Experience
Terrible service. Rude employeeJames L. | Overall Experience
Everything was great the employees were fantastic place was clean and I was in and out in no timeSusan J. | Overall Experience
Customer did not leave a comment.Mark G. | Overall Experience
Nice . Very friendly employees.Alexander C. | Overall Experience
Customer did not leave a comment.Tom P. | Overall Experience
Other than a cancelled wedding, everything was perfect!Jack V. | Overall Experience
Customer did not leave a comment.annette b. | Overall Experience
Customer did not leave a comment.Tim K. | Overall Experience
The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.Matthew B. | Overall Experience
Customer did not leave a comment.LINDA S. | First Impressions
My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.Christopher C. | Overall Experience
Very nice and friendlySusan J. | First Impressions
Customer did not leave a comment.gloria w. | Overall Experience
Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.Connie w. | Overall Experience
All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.Garrett G. | First Impressions
Customer did not leave a comment.ANDREA S. | First Impressions
Exceptional customer service!Jacquelynn P. | First Impressions
We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank youVANCE S. | First Impressions
Customer did not leave a comment.Larry B. | Overall Experience
Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.KATHLEEN H. | Overall Experience
Customer did not leave a comment.Linda B. | First Impressions
I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Thank you!JENAE T. | First Impressions
Customer did not leave a comment.Tim K. | First Impressions
Customer did not leave a comment.Talen H. | First Impressions
Customer did not leave a comment.Jose O. | Overall Experience
Super helpfulKATHLEEN H. | First Impressions
Customer did not leave a comment.Mary F. | Overall Experience
lady with the Green eyes...wowNorman S. | Overall Experience
Cole was very friendly and helpful.Mary F. | First Impressions
I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.Veronica Q. | Overall Experience
We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .Callie J. | Overall Experience
Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.Jack V. | First Impressions
Great serviceMark V. | First Impressions
The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.Debra S. | Overall Experience
Julio has the best public relations skills i have ever witnessed.Pamela S. | First Impressions
Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.Joy H. | First Impressions
Great and friendly service. Van and storage unit were clean.Billy C. | First Impressions
Very friendly employee's. Great customer service.ronald d. | Overall Experience
First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.Lani M. | Overall Experience
I think they do great great job for me.Anthony B. | Overall Experience
Happy customerAna K. | Overall Experience
After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.brian b. | Overall Experience
Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.Alisha F. | First Impressions
We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!Amber d. | First Impressions
The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.barbara b. | Overall Experience
Limited number of storage units available.Terry G. | Overall Experience
I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.MARYJANE P. | Overall Experience
Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.George Y. | Overall Experience
Staff very helpful.Doyle S. | Overall Experience
Great customer serviceronald d. | First Impressions
Excellent! All Around!Marianne M. | Overall Experience
Clean and AC worked in my unit.Wendy K. | Overall Experience
The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanksTerry K. | Overall Experience
When I called no one could find my Unix. Name was misspelled- once located it was already there.Peter v. | Overall Experience
On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!Catherine G. | First Impressions
Very friendly and proficient. No complaintsKarl T. | First Impressions
We seem to get different answers from employeesAdelina B. | Overall Experience
Your employees are so courteous. thankyouSylvia M. | First Impressions
Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.Richard H. | First Impressions
I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.Sheryl C. | Reservation
We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!Patrick B. | Reservation
in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on timeJudy N. | Overall Experience
All goodRobert D. | Overall Experience
Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.silvya s. | Overall Experience
They were awesome. Fast and very accommodating . Highly recommend them.lauren r. | Overall Experience
Would’ve liked to know you qualify for free storage with qualifying purchases.Rick L. | Overall Experience
thank you, all was more then expected. sincerely. len wlenonard w. | Overall Experience
And truck and storage available in my time of needing to move out in a very short notice.. thank you!Rayleen O. | Overall Experience
Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.charla V. | Overall Experience
Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. ThanksHelen U. | Overall Experience
Rental of the space was quick and easy.Erin S. | Overall Experience
Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. PamPAM M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!