Customer Reviews for U-Haul Moving & Storage at Ina Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Ina Rd

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Richard H. on

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Lisa A. on

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Steven U. on

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Kathy T. on

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Nikki O. on

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The online check in was not working and was very frustrating since the store employees seemed short fused because of it

Linda G. on

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Gustav K. on

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cristen M. on

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Shelley M. on

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Frederick C. on

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The Best of the Best. *****+*

Randall M. on

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Gregory C. on

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Daniel helped me when I came into pick up the trailer. He was very polite and professional. I would highly recommend him and this location.

Jeannine P. on

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dan G. on

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Pamela X. on

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Michael T. on

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I went online to get a truck...online it took my credit card info...yet went I got to the location to pick up the truck...none of the information was available to the person behind the counter. She basically had to redo my reservation all over again.

Craig P. on

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Great job

Matthew D. on

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My experience with U-Haul today was outstanding. Thank you Daniel Pacheco!! This young man was very professional. Great customer service.

Benjamin S. on

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Benjamin C. on

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kim R. on

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Luc L. on

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Jakob P. on

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Maddison was very helpful

Vanessa P. on

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Thank you, Mr. Pacheco, for providing exemplary customer service!

John B. on

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john G. on

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Nothing, Daniel was the most helpful and courteous u-haul representative.

Steven M. on

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Karla C. on

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The air conditioner broke half way through the trip.

Al C. on

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Staff was very knowledgeable amd patient. It was a holiday weekend and handled each customer patiently amd diligently

JOHN C. on

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Only one thing, the truck windshield was very dirty outside and more dirty inside....

Maurice D. on

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Joy H. on

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Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Billy C. on

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Great and friendly service. Van and storage unit were clean.

ronald d. on

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Very friendly employee's. Great customer service.

Lani M. on

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First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Anthony B. on

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I think they do great great job for me.

Ana K. on

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Happy customer

brian b. on

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After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

Alisha F. on

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Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Amber d. on

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We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

barbara b. on

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The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.

Terry G. on

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Limited number of storage units available.

MARYJANE P. on

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I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.

George Y. on

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Need to work on making sure you are finished before you leave so you don’t have to return and stand in line again to do what could have been done the first time. Listen to the customer and don’t just.

Doyle S. on

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Staff very helpful.

ronald d. on

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Great customer service

Marianne M. on

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Excellent! All Around!

Wendy K. on

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Clean and AC worked in my unit.

Terry K. on

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The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks

Peter v. on

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When I called no one could find my Unix. Name was misspelled- once located it was already there.

Catherine G. on

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On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!

Karl T. on

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Very friendly and proficient. No complaints

Adelina B. on

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We seem to get different answers from employees

Sylvia M. on

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Your employees are so courteous. thankyou

Richard H. on

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Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Highly recommend.

Sheryl C. on

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I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

Patrick B. on

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We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Thank you!

Judy N. on

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in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time

Robert D. on

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All good

silvya s. on

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Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.

lauren r. on

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They were awesome. Fast and very accommodating . Highly recommend them.

Rick L. on

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Would’ve liked to know you qualify for free storage with qualifying purchases.

lenonard w. on

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thank you, all was more then expected. sincerely. len w

Rayleen O. on

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And truck and storage available in my time of needing to move out in a very short notice.. thank you!

charla V. on

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Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.

Helen U. on

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Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks

Erin S. on

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Rental of the space was quick and easy.

PAM M. on

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Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam