To make it short, I made reservation to pick up a truck at a location and drop it off at a different location. I drove to the first location and gave them my reservation #, they found it and I got the truck. When I returned it to the drop off location I was told you had to return it back where you picked it up, so they charged me about $140 more. NEVER EVER going to get U-Haul again. They purposely change you reservation type to overcharge you. Be very careful since lots of businesses do the same these days. Xfinity did the same to my account not too long ago and I cut them early so they said it was a mistake and returned my money. So if you cut them they might apologize, and unfortunately I didn't cut U-Haul, but don't just complain here, following your complain on their site please do file at BBB too so they get a bad record for cheating people.MOHAMMAD ALI S.
Trailer Rental & Towing in Tucson, AZ at U-Haul Moving & Storage at Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Tucson, AZ 85741
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No improvement possible or necessary at U-Haul Moving & Storage at Ina Rd. Very capable, very focused on UHaul and very friendly.Richard P.
Person who helped me was super nice and helpfulNATHAN V.
The service was excellent everything's perfectRAYMOND M.
Always a great experience dealing with Uhaul. Thank you.CHARLES G.
We rent the 10' truck. The miles of the car was not matched the receipt. It showed less than the receipt. The counter staff was not able the correct the receipt. The truck did not have the rail to load . We have to lift every single item to the truck. It is terrible rental truck that i have had it.PHUONG H.
I ordered a dolly with the truck 4 weeks in advance of my reservation date. It was not available. Do you know how much harder that made my move!!?Deborah P.
Excellent service thank you!JEFFREY D.
Alignment was off. Very diffucult to keep straight.ZACHARY R.
Truck ran awful shaking wheel even after holding it with both hands and I explained this to the rep Angel and he stated it needs to be serviced never apologized and told me he would get me checked in after reviewing my receipt through email he never once told me I went over in mileage that my card would be charge additional money after the awful ride I experienced you would think an apology or discount would be offered. But don't worry U-haul I'll pay $200 more before I deal with unprofessional people any day as I am a manager and I wouldn't dare not apologize to any customer for a bad experience. I've been here in Tucson only 3 weeks and rented twice from U-haul and both times were just pitiful that's why I changed location this time and I'll be darn if I didn't receive the same unprofessional third time is a charm because it won't be y'all.VALERIA H.
Jordan and David are superstars. Efficient, knowledgeable and professional.RICHARD M.
Only one person working on a Monday evening when we picked up. He did great but definitely could have used some help, it was super busy with people dropping of weekend rentals.IAN G.
While the experience at Ina was good that wasn't the case earlier in the day. I reserved a trailer to be ready at 10 at another location and they didn't have it. They sent me to a second location that also didn't have the trailer type I needed even though the computer said there was one there. It was later in the day that I called back and my reservation was moved to ina.PAUL L.
They were very busy but still took time to help out with some paperwork errors that would have cost me more money. Very patient and went the extra mile As long as you keep hiring these helpful people I will continue to use U-HaulDavid M.
A real U-Haul Operation, very clean, professional, and immediate customer service.Robert G.
I signed up to pick up the truck using my phone thinking I would not need to enter the shop to get the keys. The staff at this store were not wearing masks although every customer was. As a customer, I felt uncomfortable talking to staff and would not recommend to others.Matthew L.
Horrible, slow service.NORMAN L.
Older lady with thinning hair was rude, acting like she was in drugs, and was screaming at customers. I called and asked for the manager to call and did not get a response! It was a very bad situation and needs to be reviewed!GREGORY R.
I was overcharged for the rental period and for a fuel charge because of a lack of communication from employees. Fix that.MIKAELA C.
Michael was awesome.GARY S.
Dave and the group are prosALAN H.
Check in process is super slow. This is the second time I have rented a truck from here in the last year. Both times the line was very long. People without reservations take forever. Maybe there should be a line for people with reservations?Esther V.
This is a very good and reliable business that has provided good service to us several times. When a different nearby un-named truck rental company told us they had no more trucks after we had a reservation with them, this UHaul location pulled a rabbit out of a hat and saved the day instantly with no reservation. Highly recommended!Lon R.
we changed pickup location, Staff was friendly, quick and helpful.GREGG C.
Experience was completely positive. Thanks.Frank S.