Customer Reviews for U-Haul Moving & Storage at Ina Rd

8,343 reviews

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The young man was very rude to me when I was trying to check in then after waiting 30 mns a different man helped and he was very nice .. checking out the next day was good too they were very nice ..

Callie J. 
Rating:
5.0

Customer did not leave a comment.

Boon O. 
Rating:
5.0

Two gentlemen did best they could being short staffed and helped the best they could. Still greeted everyone with great service.....

KRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Dorothy H.  |  First Impressions 
Rating:
5.0

under staffed with only one person working the entire facility

David W. 
Rating:
5.0

Customer did not leave a comment.

Dean N. 
Rating:
5.0

Customer did not leave a comment.

JAMIE Y. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Incredibly friendly and easy to drop off! I was finished so quick I was looking around expecting other things to do.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Kristina E. 
Rating:
5.0

The young man that helped me was very polite.

JOSE G. 
Rating:
5.0

Drop off was really easy. Drive up and 5 minutes later I was on my way

Michael S. 
Rating:
4.0

Fix broken access gate!

Theresa G.  |  First Impressions 
Rating:
5.0

Nothing. The experience was perfect.

JOSIE P. 
Rating:
4.0

Customer did not leave a comment.

isis g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO O. 
Rating:
5.0

They were well informed and helpful. Would not hesitate to do business with them again.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
3.0

Open on time

Lacy N. 
Rating:
5.0

Customer did not leave a comment.

TRACY L. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Staff was pleasant and professional. The young man who hooked up the trailer and disconnected the trailer upon my return was exceptionally efficient and made me feel like my business was appreciated.

Edward L. 
Rating:
5.0

I was very pleased with the whole experience.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MONA P. 
Rating:
5.0

We have rented from this location several times over the last few years and the staff and availability are both great.

TERESA C. 
Rating:
3.0

Customer did not leave a comment.

CELIA B. 
Rating:
1.0

reservation system is delayed by approximately 12 hours. This caused about 3 cancellation within the same 24 hour period due to miscalculation in current inventory.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Devorah A.  |  First Impressions 
Rating:
2.0

I turned the truck in at 6:30 pm on Sep 30, 2021. The guy at the Check in said ... We'll email you a receipt, and charge the card on file - I acknowledged that was ok. Then the next morning I checked my online Uhaul account - it showed the truck HAD NOT BEEN CHECKED IN. I went back to the Uhaul location where I dropped the truck off at - and discovered that the truck keys were hung up ... and available to be rented - yet the truck hadn't been CHECKED IN and cleared off of my account. The lady that helped me was great and very apologetic.

Valerie L. 
Rating:
5.0

Drop off was great!

KATRINA M. 
Rating:
5.0

Customer did not leave a comment.

TERRY STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

Katrina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FABIAN H. 
Rating:
5.0

None

DANTE C. 
Rating:
5.0

Staff was very friendly and helped me with my rental.

WILLIAM S. 
Rating:
5.0

hitch on trailer did need work; noted by yard guy - it did not affect my rental experience at all.

Ronald M. 
Rating:
4.0

Skip the line didn't work. I had to go in and wait anyway. The counter person was great and tried to make everything smooth after that.

Diego S. 
Rating:
5.0

Could have washed the truck windows, help adjust vehicle safety measures prior to disembarking. Had a tough time adjusting the mirrors.

BARTON B. 
Rating:
4.0

All good.

ROBERT F. 
Rating:
5.0

The truck was a really low on fuel.

John B. 
Rating:
5.0

Super easy!

Bridget R. 
Rating:
5.0

Nice guys

William M. 
Rating:
5.0

Staff was very helpful.

CHRISTOPHERMICHA B. 
Rating:
5.0

Wouldn't change a thing. A smooth, simple transaction, the van was clean. I am happy.

ROSALIE S. 
Rating:
5.0

Customer did not leave a comment.

wm M. 
Rating:
1.0

Booked Pickup at Cortaro and did not receive sufficient notice the location was changed by Uhaul. Employee at Cortaro was incredibly combative about it. Truck was picked up with a quarter tank of gas. Moving help is a complete scam, our credit card was charged over $500 and the movers kept delaying the job and ultimately ended up saying they couldn't do it because they were out of state. No customer service to talk to to help navigate the changes or issues with the contracted labor. Looking forward to hiring real professionals next time.

James F. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

BEN K. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Location was wonderful. Scheduling office was HORRIBLE ! Called an hour before pickup to say that the truck we needed was available. There was one 20 miles away. We would have to pay the extra $40 in mileage. We wouldn't be compensated for any of this. Just very rude.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Thanks Hal and team! We are so grateful for how you have the equipment we need when we need it and with smiling staff!

Stephen D. 
Rating:
5.0

Excellent all around service !

Jeff R. 
Rating:
3.0

It would be helpful if the equipment was actually checked in when it was dropped off with store personnel. The person I checked in with failed to complete the checkin process. I had to call two days later to get the issue corrected (the gentleman that I spoke to about the issue was very helpful and dealt the problem.)

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

LEONORE J. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

CHAD J. 
Rating:
5.0

The return experience was very nice. A representative met us out front and walked through the return process in a smooth manner. He was very pleasant and helpful.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Lar B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

casey P. 
Rating:
4.0

Customer did not leave a comment.

Philip P.  |  First Impressions 
Rating:
5.0

We always receive great service from the staff here.

Dan C.  |  Overall Experience 
Rating:
5.0

I did have a problem with my bill being too high. The gas mileage was mid calculated. I spoke with the manager about it. He lowered my bill.

STEPHANIE E. 
Rating:
5.0

David was the fellow who helped us return the trailer and he was very polite and respectful.

GEORGE C. 
Rating:
4.0

U-Haul has started charging these “extra charges” n order to make more money. When asked to explain the extra charges, I got no reply! So they charge you more because YOU drove safely. And YOU had a safe trip! PLEASE STOP THESE STUPID CHARGES -or- JUST SAY YOU ARE GOING TO CHARGE MORE! Don't make up asinine charges, for Christ sake's, you are U-Haul! Your the Harley Davison of moving, no advertising needed, because we see you everyday and everywhere! Moving cost enough , financially, physically and emotionally. Stick to your original plans and and be the honest company you once were.

Sadia P. 
Rating:
5.0

You can't improve. Quick and professional. Easy.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

LISA JEAN S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Everything was great, I love your mew Cargo trucks!!!!!!!

LETTY E. 
Rating:
5.0

It is so easy

Johnathan A. 
Rating:
5.0

Customer did not leave a comment.

RICK C. 
Rating:
5.0

David and team went above and beyond to get me hooked up and out the door. They made this experience so painless. They were helpful accommodating and truly went the extra mile. I use this location regularly. I am always pleased with their service but this experience was the best ever. They knew I was in a hurry and took care of me and got me out the door in record time. So very very happy with this experience.

TAMMIE A. 
Rating:
5.0

Customer did not leave a comment.

BOUALEM B. 
Rating:
5.0

Damien and his team were excellent!!!

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

Malinda B. 
Rating:
5.0

Awesome! Quick and friendly. Thanks!

Martin B. 
Rating:
5.0

Excellent and efficient

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Make sure that there is a person in the front. All in all everything was great!

Dionne B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Even though the issues were with Concord, this location was helpful.

JILL H. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Great staff at this location

FREDERICK K. 
Rating:
5.0

Great customer service, the only issue was i was way over charged for changing the day, but your customer service fixed that immediately.

Kenneth B. 
Rating:
5.0

Great employees, very helpful

HARRY S. 
Rating:
4.0

Trucks should be equipped with cruise control. The track approval website should allow users to upload photos when they wish to dispute a photo and not tell them that there's a memory issue.

VASILEIOS P. 
Rating:
5.0

I'll tell you what, I think the guy who helped me out is named David. He was the guy at the counter. This guy has the best attitude and is a happy employee very good with customer service. I returned the trailer today and the guy who took it back in was very respectful as well

ROBERT I. 
Rating:
5.0

Nothing that comes to mind. I was well taken care of.

Gary Y. 
Rating:
5.0

All was good

GERALD E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
3.0

I had to make 2 trips due to not having the pickup truck I reserved available, and using a van instead. I don't think the mileage charge is fair because if the equipment I reserved was available, I would have only needed one trip.

Cheyenne P. 
Rating:
5.0

U-haul is the best thing for single movers like me. I used the service and the employees were Super Helpful and understanding. I really liked the location I rented from and next time when I move I will hire instead of doing it myself

VICTORIA O. 
Rating:
5.0

Staff were great, assisted in setting up trailer, quick and efficient. Thank you.

John C. 
Rating:
5.0

Very friendly and helpful

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Aleshia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Keep up the good work.

John F. 
Rating:
5.0

Customer did not leave a comment.

matthew V. 
Rating:
2.0

I’m disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it’s different.

JOAN M.  |  First Impressions 
Rating:
3.0

I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....

Shannon K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
4.0

The only thing that I might change is to allow access, for the customers, to a trash receptacle.

James K.  |  First Impressions 
Rating:
2.0

When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that’s not what’s in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.

James S.  |  First Impressions 
Rating:
5.0

Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.

Dan C.  |  First Impressions 
Rating:
1.0

The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.

Colt M.  |  First Impressions 
Rating:
5.0

Staff at this location were efficient and expeditious.

George O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis M.  |  Overall Experience 
Rating:
4.0

All good. Only comment- Front desk needed more help both times I was there.

David K.  |  Overall Experience 
Rating:
5.0

Had dealings with an employee named David a number of times, he’s very professional. Please give this young man kudos.

VANCE S.  |  Overall Experience 
Rating:
5.0

Thanks Michael

Patricia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda e.  |  First Impressions 
Rating:
2.0

All I can find is Sonia Weaver on my receipt I’m not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn’t need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said “no he can clean it himself” that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis M.  |  First Impressions 
Rating:
5.0

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

richard g.  |  Overall Experience 
Rating:
4.0

Thank you guys, you guys are awesome at what you do!!

daryll b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

The place was always clean, plus excellent customer service.

Matias Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne p.  |  Overall Experience 
Rating:
5.0

Ashley she’s very nice and helpful

Joseph R.  |  First Impressions 
Rating:
5.0

Fast, friendly, clean. The layout is good for loading and unloading.

Gayle H.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Jacquelynn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA S.  |  First Impressions 
Rating:
4.0

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett G.  |  First Impressions 
Rating:
5.0

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Thank you

VANCE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talen H.  |  First Impressions 
Rating:
5.0

Your employees are so courteous. thankyou

Sylvia M.  |  First Impressions 
No reviews have been submitted for this location.

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