Customer did not leave a comment.Danny A.
Customer Reviews for U-Haul Moving & Storage at Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRANDIE R.
Customer did not leave a comment.David A.
Price once at pickup was different than the "total due at pickup" person at counter was very rude. Will never rent a uhaul from this store again.Kyle W.
Customer did not leave a comment.Molly B.
Continue to maintain excellent service, clean areas, and very professional, courteous attitudeRichard O.
Customer did not leave a comment.Bradley R.
Customer did not leave a comment.DANA V. | Overall Experience
Customer did not leave a comment.MARK C.
The checking process was the best I have ever experienced. Well set up and organized.Fransisco A.
Website experience leaves much to be desired. App is not well polished and needs work, similar to the app. Actual location was fine and the staff was friendly.Matt D.
Polite, efficient and knowledgeable staff. We will come back again.Karen G.
They gave me one van but assigned me a different van in the computer which had much lower mileage, so when I checked it back in it appeared to them I drove much more than I actually had so there were a lot of problems fixing that and I wasted a lot of time correcting the situation and the pricing. It was a major PITA.Daniel L.
On my most recent trip, the truck steering pulled to the right, and the trailer electrical plug was loose and the trailer lights worked intermittently due to the rough roads. I fixed the trailer wiring by using electrical tape and tightly taping the plugs together and then used duct tape to tape the plug firmly against the truck. This worked, but the plug needs replacing on the truck. The truck also pulled severely to the right, and I had to hold 5 lbs of pressure to the left for 2500 miles. I told the check in person about these problems at the destination, but I'll bet that nothing was done, and the truck went right back out.Gregg S.
Customer did not leave a comment.Rhett C.
Great customer service.SEAN C.
Customer did not leave a comment.John T.
15 foot van was very tired and under powered...had lots of obvious mechanical issues...Michael M.
The moving blankets were not loaded into trailer and had to drive back to facility to pick them up. No apology for failing to ensure all items were in trailer before departing.Randy D.
Customer did not leave a comment.RUTH S. | First Impressions
Customer did not leave a comment.Jane P.
The professionalism at this location is top notch!!James E.
Customer did not leave a comment.MARK E.
Good service congratulationJose R.
Customer did not leave a comment.Allison C.
Busy but the took care of me quickly.MATTHEW B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.EP H.
Every thing was so so efficiently run. Everyone was knowledgeable and friendly. It was so nice not to be stressed because the staff was so helpful and nice.Janice S.
Customer did not leave a comment.Richard S.
Rented a cargo van for the week to go to phoenix races. Van was new and worked wonderfully.Troy W.
Person who checked me in and out (different people) were great and had a smile. Thanks! LMLisa M.
Customer did not leave a comment.STEVEN S.
The van I rented was almost brand new. Customer service was great. There was an error on the starting mileage. When I called the next day I talked to Garret and he reversed the charges and recreated a new correct invoice.Randy S.
You should refund my entire trip for all the drama you cost me!!!Stephen G.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Victoria A. | First Impressions
The truck was in rough condition mechanically, did not run very well, and had a fuel leak near the fill pipe to the gas tank, and the driver's door lock was almost broken. This truck had 146,000 miles on it, whereas other trucks we've rented at the same location were newer and in good shape and much nicer to drive. Another problem was that the bag of pads, and the dolly if you were not going to use it, take up space in the truck, which is really annoying if you're planning on filling the truck, they're just in the way, sticking out from the wall. It seems like nothing more than a money making opportunity, at the inconvenience of people who don't want it, just in case people who don't have the foresight to plan ahead later decide they need it. There's also no instructions on when you should use tow haul, so it's not clear if you're saving gas by turning it off when you're not loaded. And electric windows would be nice, so you don't have to lean across and wind down the passenger side windowBen H.
The folks that helped me were very helpful and provided great customer service.Richard H.
Didn't have to get out of vehicle!! Love their quality customer service!!David T.
I rented a temperature controlled unit and the AC was broken causing me to lose some of my content sadly.Wayne L. | Overall Experience
Customer did not leave a comment.Lee R.
Customer did not leave a comment.James H.
Service and equipment was excellent need to thank the young man that helped me.ROBERT B.
I ordered a specific open trailer while had taller sides and larger ramp the size was 6' 12' that was fine But the one I ordered was reserved when Mr Book got their on my behalf the Reps gave Mr Book the wrong trailer even tho the one I ordered was right next to it Now we didn't have enough time to go back and exchange it so we had to use it Now the reason I wanted the other kind of trailer was because the sides and ramp We moved a one bdrm one bth 40 miles and even though everything was tied down we came so close to losing some of my belongings due to the short sides of that trailer Listen both my family member and I are disabled we're both senior citizens the trailer I reserved would of made things so much easier and saferAlfredo A.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Lauren Wade W.
Customer did not leave a comment.William M.
Great, professional locationBret R.
Customer did not leave a comment.Holly D.
This is the BEST, U-Haul in town. The manager Chris is awesome and Isaac is the best employee!Jeremy R.
Customer did not leave a comment.Walter M.
My comments are not aimed at the location but the overall state of the truck I rented. It seems the driver side door needs a bit of love. It was a bit rough trying to get it to close. Ended up having to slam the balls out of it. The staff is fantastic. The person running the counter dealt with an absolute jerk in such a professional way. The customer demanded he get propane â€œnow â€œ because it was the only time he could, because it fit his schedule, even though it was after sunset. The employee stayed so level headed and professional. Kudos to them. Pay them more.Amber D.
Customer did not leave a comment.NEVIN W.
My experience was all good! Everyone was friendly and helpful and the made the process easy. Definitely would recommend them!Sarah M.
Customer did not leave a comment.John L.
The vehicle was really bumpy while driving. The windows weren't clean. And I would of really like a refund for equipment I did not use. Way to expensive.Daniel F.
Customer did not leave a comment.Paula W. | Overall Experience
Nothing! Everything was perfect and signs were in clear view on where to return.Christopher B.
Customer did not leave a comment.Valerie G.
Customer did not leave a comment.Richard W.
Person that checked is in was great! Van was a little smelly but we dealt with it. Great location!Ray R.
Totally satisfied!Jim K.
One headlight and the lights inside the truck did not work, when we called about having someone repair them we were told to bring the truck in which wasn't an option for usAmy V.
Customer did not leave a comment.SANDY M.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Ann A.
The guy working here said the gas tank was fuller than it actually was and when we returned it the same as it was when we got it, we were charged extra, so frustratingRachel C.
No issues, equipment great employees professional and polite.Dea P.
We've rented from the ina road uhaul. Everything has always been easy, friendly, helpful, efficient!don C.
Make sure that the windows are cleaned when truck is picked up as I had to drive in the early morning with the dirty windows that made it almost impossible to see with the glare until I could stop to clean themWilliam M.
Customer did not leave a comment.John C.
They are always friendly. And willing to work with you like if you are running late on your return.WILLIAM L.
Customer did not leave a comment.leslie C.
Customer did not leave a comment.BRIAN A.
The guys behind the desk We're extremely helpful allowed me to pay for the trailer and have my workman come pick it up the next dayVicki M.
Customer did not leave a comment.tim B.
We're goodBekzod N.
The trailer light adapter is a funky thing that will not fit trailers with round male hookups with one spoke in the middle and I can't remember how many in a circle around it. I have not had to use a trailer with my pickk up but I know from past experience (over 58 years pulling horse trailers and utility trailers) this is a new funky thing.ida H.
The towing unit should be able to back up but it doesn't. You should make sure you tell people who rent it that it doesn't back upJody G.
Customer did not leave a comment.Don H.
Customer did not leave a comment.Theresa I.
Easy process. Excellent people. Excellent equipment. Great experience.David S.
Customer did not leave a comment.Vern N.
I understand that at times you will be short staffed however, the customer service was horrible. The man at the front desk walked away when I was talking to him and also did this with other customers.Maria R.
Customer did not leave a comment.Maggie R.
Customer did not leave a comment.Kurt B.
Fender was smashed on the passenger side, right brake light and turn signal did not work, I would not consider the salesman to be professionally dressed with his finger nails painted five different colors, and other customers were literally sitting on merchandise waiting for assistance. Very unprofessional experience but the trailer did it's job.Ryan H.
Excellent service. A positive experience without problems.John G.
Customer did not leave a comment.CHRISTOPHER S.
very good trailer and did exactly what we needed. Very satisfied.Kevin B.
Not overcharge for us non techies who don't know how to check in truck after hours! Otherwise great service!Jocelyn C.
The online experience was average, ability of support staff to change pickup date non existent. They have no knowledge of what equipment is at a given site. On site people were knowledgeable very very helpfulRobert Q.
Customer did not leave a comment.Paul K.
Everyone who helped us was kind and friendly. Thank you for excellent service.Fran K.
Customer did not leave a comment.John K.
Customer did not leave a comment.Nili M.
This is the only thing I would suggest. Expand the return times until 8:00. That's when I was finished using the trailer the night before and I unloaded the contents in my storage unit at this location. I had to take the trailer home and bring it back the next morning. Boo hoo!Frederick K.
The service was excellent. Everyone we dealt with was extremely helpful and professional. I highly recommend your business to others.Claressa G.
I know it may be a stretch, but the smell of smoke was something I wish would've been taken care of before equipment was available to customersEsteban P.
everything was excellent!Michael P.
None Outstanding service from personalJOSE S.
Overall great for my storage needs. Thank you.Jesus M. | Overall Experience
I used the storage for 11 months and never had and issue. Was easy to make your payment on line.Dorothy H. | Overall Experience
Customer did not leave a comment.Megan E. | Overall Experience
Customer did not leave a comment.albert h. | Overall Experience
Easy to move into staff friendly and helpful.Michael G. | First Impressions
Easy, convenient, right price for the space, easy online ordering for truck and storage unit. Staff made it very easy when I got there.PAMELA B. | First Impressions
Narrow hallway moving around with large items a little challenging, Storage inside room needs to have lights.Alberto C. | Overall Experience
The site was very friendly and easy to work withYvonne C. | Overall Experience
I wasn’t happy about not getting any of my monthly money back but above all great managementPatricia H. | Overall Experience
Access and lighting would be improved with a wider rolling door. Customer service by employee (Garrett) at Ina Uhaul was excellent. After a long and tiring day of moving out, I arrived just a couple of minutes after closing to return the truck. The store doors were locked and I headed back to the truck. Garrett saw me through the store window and came out to help me. His attention to helping the customer is outstanding!Timothy A. | Overall Experience
Overall good experienceMallory S. | First Impressions
Customer did not leave a comment.julian v. | Overall Experience
Christ is a great manager, runs his store very professionally! Staff is very helpful too!mathew daniel m. | Overall Experience
The staff is ridiculously slow and unresponsive.Derek M. | Overall Experience
Looked after in a professional mannerWILLIAM K. | Overall Experience
All of the employees are so kind, patient and knowledgeable. Thank you.suzanne c. | Overall Experience
The only option we wanted to go with happened to have an indoor temp controlled unit for us. The staff was very helpful and answered all questions. The facility was taken care of and leaving our belongings there was a safety you can't put a price on. We had no issues with insects or critters residing in our items (though we did use totes and not boxes (highly recommend) due to the upkeep and spraying they did. You could see the bodies of the deceased after they sprayed on the outside of the units confirming they do indeed do what they can within their control. Not a complaint, just fact. The carts they supply made the move in and out much easier then if we had to foot it all in/out by hand. The temp control always seemed to work when we would go to the unit and nothing molded or got musty. Granted all items you plan to leave should be taken in consideration, though this would still be my first choice if that option wasn't available.Bruce c. | Overall Experience
Customer did not leave a comment.julian v. | First Impressions
Staff looks forward to help.Ronnie M. | First Impressions
Thank you.Luis L. | Overall Experience
We had a unit there for afew years and the price kept going higher and higher every year. This was the main reason we decided to come up with another solution.Top G. | Overall Experience
Lots and lots of dead bugs stuck to my furniture as well.JOAN M. | Overall Experience
Customer did not leave a comment.Adam D. | Overall Experience
Customer did not leave a comment.Margarita O. | Overall Experience
Chris did a fabulous job with my truck rental. He also graciously took care of a billing issue very professionally and l will definitely refer anyone looking to rent a truck to go to Ina Rd UHaul!!!Janet C. | Overall Experience
Damian provided excellent serviceRay W. | Overall Experience
Easy rental, easy access, clean and well lit facilities. Uhaul rep had a question, called supervisor, no answer but supervisor called back immediately. Uhaul rep wasn’t the friendliest but he was efficient and knowledgeable.pam f. | First Impressions
I had reserved a storage unit about 5 days before I arrived. When I got to the storage facility, there was a lock on the storage unit. No one explained what the lock was but when they opened the unit, it was empty minus dirt and a ton of dead giant beetles. The staff was friendly and helpful, just kind of terrifying seeing giant dead bugs before I store my stuff in there..Adam Q. | First Impressions
Customer did not leave a comment.James J. | First Impressions
Damian was very busy when l was there, but he did an awesome job making sure everyone got treated in a very courteous manner. He was polite, friendly and efficient!Janet C. | First Impressions
Excellent customer service!Joseph R. | Overall Experience
Very helpful and professional.MARK H. | First Impressions
Customer did not leave a comment.Katrina M. | Overall Experience
Gate wasn’t always secured. Moved to a bigger unit and was given a unit outside the gate without being asked it was okay. Did the online move out request and the move out was not processed until I called the office twice a month later.Michael D. | Overall Experience
Manager Chris Miller was awesome and was totally helpfulJEFFREY K. | First Impressions
Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.Katherine H. | First Impressions
Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.Laurie L. | Overall Experience
Customer did not leave a comment.Javier A. | Overall Experience
The crew at the Uhaul store were professional, pleasant and very helpful. I couldn’t be more pleased with their serviceMichael D. | First Impressions
Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paperdavid d. | Overall Experience
Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.John O. | Overall Experience
Customer did not leave a comment.Dorothy H. | First Impressions
Fix broken access gate!Theresa G. | First Impressions
Customer did not leave a comment.isis g. | Overall Experience
Customer did not leave a comment.Devorah A. | First Impressions
Customer did not leave a comment.Katrina M. | First Impressions
Customer did not leave a comment.Lar B. | First Impressions
Customer did not leave a comment.Philip P. | First Impressions
We always receive great service from the staff here.Dan C. | Overall Experience
Customer did not leave a comment.FREDERICK K. | First Impressions
Customer did not leave a comment.Aleshia S. | Overall Experience
I’m disappointed because I agreed to a certain amount. I was charged 30.00 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it’s different.JOAN M. | First Impressions
I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....Shannon K. | Online Move In
Customer did not leave a comment.George O. | Overall Experience
The only thing that I might change is to allow access, for the customers, to a trash receptacle.Becky K. | First Impressions
When I scheduled this, I was told over the phone the drop off and my storage unit would be Oracle Road. I called back the day before I was arriving and they said that’s not what’s in the system. They sent me to Golf Links for storage but when I got there, there was no unit available for me. Finally, when I was redirected to Ina Rd., I was still given a hard time before finally receiving the smallest possible unit to store the contents of your 6x12 trailer. Poorly managed expectations and underwhelming delivery/execution of service. Overpromised and under delivered. To add insult to injury, I was unable to access any online platform to return trailer and have to return again during business hours to tell them I left a trailer in their lot. The only rental on my account is the storage unit and despite talking with the local scheduling manager, I was not easily able to remove the trailer or check it back in.James S. | First Impressions
Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.Dan C. | First Impressions
The overall experience was good until my reservation was not upheld. I set the reservation two weeks out and was assured a unit inside upon arrival I was denied what I had reserved.Colt M. | First Impressions
Staff at this location were efficient and expeditious.George O. | First Impressions
Customer did not leave a comment.Alexis M. | Overall Experience
All good. Only comment- Front desk needed more help both times I was there.David K. | Overall Experience
Had dealings with an employee named David a number of times, he’s very professional. Please give this young man kudos.VANCE S. | Overall Experience
Thanks MichaelPatricia G. | Overall Experience
Customer did not leave a comment.Jeff S. | First Impressions
Customer did not leave a comment.Laurel C. | First Impressions
Customer did not leave a comment.linda e. | First Impressions
All I can find is Sonia Weaver on my receipt I’m not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn’t need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said “no he can clean it himself” that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.Alexis M. | First Impressions
Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAMrichard g. | Overall Experience
Thank you guys, you guys are awesome at what you do!!daryll b. | First Impressions
Customer did not leave a comment.William R. | Overall Experience
The place was always clean, plus excellent customer service.Matias Y. | Overall Experience
Customer did not leave a comment.suzanne p. | Overall Experience
Customer did not leave a comment.james l. | Overall Experience
Ashley she’s very nice and helpfulJoseph R. | First Impressions
Fast, friendly, clean. The layout is good for loading and unloading.Gayle H. | First Impressions
Excellent customer service!Jacquelynn P. | First Impressions
Customer service is excellent!!Jacquelynn P. | Overall Experience
Customer did not leave a comment.Paul C. | First Impressions
Customer did not leave a comment.Candace L. | Overall Experience
Great ServicesMark V. | Overall Experience
Mike was a big help and Jeremy was great!Jerrold S. | Overall Experience
Customer did not leave a comment.tom h. | Overall Experience
Thank you vacated 11/28Diane G. | Overall Experience
Terrible service. Rude employeeJames L. | Overall Experience
Everything was great the employees were fantastic place was clean and I was in and out in no timeSusan J. | Overall Experience
Customer did not leave a comment.Mark G. | Overall Experience
Nice . Very friendly employees.Alexander C. | Overall Experience
Customer did not leave a comment.Tom P. | Overall Experience