Customer Reviews for U-Haul Moving & Storage at Kailua-Kona

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kailua-Kona

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Colin T. on

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An absolutely fantastic customer service experience. 10/10

Chester P. on

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Great customer service. Great employees I always use them

uluaki F. on

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On Oct/11/2019 Cerise Huihui emailed me to returned the rental truck ASAP, I asked her, we still need it for 2 more weeks and the tone of her voice change, she sound upset and told me that she need the truck back, and she said that she told Joshua pacifically to return the truck rental last week and he didn't! so I called our driver to return the truck same day, and I rent another truck from Enterprise! I was kind of shock her attitude with me on the phone. I actually thought we did something wrong, that was the expression that I got from her, but didn't argue back, just told her ok, I will have the driver return the truck back! Thank you!!

Ronald S. on

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Brad H. on

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dorothea M. on

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The negative responses relate totally to the Kona office the service was terrible. The Olympia, WA. service was excellent. The Kailua-Kona, office didn't help in any way to get the U-Box to and from our home.

Richard G. on

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Great service

Sierra K. on

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Awsome customer service Very friendly

Diana A. on

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I cannot comment on any improvements at this time, our experience was awesome!!

PATRICK R. on

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David M. on

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The staff were very helpful. I truly appreciated their kindness to my driver.

Jesse R. on

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The staff was fast and polite.

Martin S. on

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The staff is Ultra Friendly, knowledgeable, and really puts you in the Aloha Spirit!

David M. on

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The staff in Kailua Kona are very professional and courteous. Always a smile and a pleasure to work with. Mahalo.

David M. on

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Great service! Would highly recommend.

Steven C. on

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John T. on

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New truck. Staff was very friendly. Great experience.

John N. on

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Deborah J. on

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Great service. This s my go to place. I highly recommend

Maile C. on

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Delivery of vehicles or equipment to in town renters.

Louis B. on

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Friendly personnel and a new truck. Thanks.

Lynn E. on

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LOVE the staff here! They are always cheerful, professional, full of Aloha, and make every visit a pleasant experience. I've had two van rental experiences here that were flawless and have also purchased some of their supplies. Having them centrally located is also most helpful. Take some stress off of your moving "do list" and work with this location. You'll be thankful that you did.

Nubia O. on

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I'm grateful for your aloha service!

Charles P. on

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Gordon L. on

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charles L. on

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All was great, friendly fast and no hidden costs, we will definitely recommend you to anyone who needs your rentals. Keep up the good work.

Joshua A. on

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Peaches and her crew in Kona does an amazing job all the time I rent from Uhaul. I wouldn't goto no other place. Quick fast and efficient. KONA crew keep up the amazing work. Thank you!

Karen P. on

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Sulimoa T. on

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James Z. on

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vince M. on

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Maile was very helpful.

Patrice M. on

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Elena H. on

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Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)

Summer O. on

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Trust uhaul with your property, the security is top notch . Management is on target.. very professional...

melanie k. on

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Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.

Dawn R. on

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storage and truck are so clean.

Herman M. on

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Great services and employees.Units are immaculate.

MARK G. on

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Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.

Roy N. on

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Just wanted to say thank you. Every one there was very professional. Thank you again

Gary R. on

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Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise’s!

MARK G. on

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Great service.

Cynthia S. on

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Excellent customer service Extremely easy facility to access

Chris R. on

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I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you

Daniel P. on

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cerise and her team were very helpful in guiding me to rent a store room.

STEPHEN W. on

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The staff was amazing!

Delores F. on

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The staff was terrific and very patient in making the arrangements necessary for our unique situation.

Tracy S. on

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Manager was awesome she was on it with all request and very efficient in all she did.

Cedrick O. on

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Just wish it was a little more inexpensive..

debbie b. on

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It was easy

Meashell S. on

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Helpful and friendly stsff

Christopher C. on

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I would use your services again.

Bary F. on

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Very friendly and helpful!

Jared C. on

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The friendliest u haul I’ve ever been to. Thank you for making it simple.

Hector J. on

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Just on the side where I have my staff, it's warmer than the rest of the all units.

larry r. on

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Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.

Mark B. on

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I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).

Margaret C. on

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staff are very helpful and I am more than happy with them.

Andrew N. on

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Cerise and her staff were very accommodating and friendly.

Aulani A. on

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Nice staff good place safe

John Y. on

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Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well done

scott m. on

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Great store manager.

PATRICK R. on

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Very nice staff.

JAVIER G. on

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Nice new clean units and conviniently located.