Customer Reviews for U-Haul Moving & Storage at Kanis Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kanis Rd

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Tristen S. on

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Kenya W. on

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ADARRYLL D. on

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Great guys and very attentive!!

Andre G. on

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KEITH S. on

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Nothing. Service and turn around were fast and friendly.

atiq a. on

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Daniel B. on

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I ordered the truck online until 1800. When I arrived, I was told that it "is rented out again at 1400." I had it back by that time, but I should not have been placed in the position.

Tina K. on

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I paid for a dolly and never got one and im having trouble getting my 10$ back.

Henry F. on

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Jeff M. on

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Hilda D. on

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QUIANIA N. on

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Uhaul basically ripped me off, lied about ending process

Sarah D. on

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Wanda C. on

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I declined the insurance but it was added to my bill anyway.

Latonia N. on

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GREG T. on

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Happy with everything- ck in guy and ck out guy were very nice and professional

Karyn H. on

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ROLANDA C. on

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Jack S. on

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Hope C. on

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The personnel seemed competent, but they didn't say, "Hello," "Thank you," "How was your experience using UHaul," or anything. They seemed barely interested in my business. You could at least train your employees to be polite. AND you should quit this practice of last-minute "oops, not available after all" texts. I will not be using U-Haul again, and I've posted on social media about my bad experience.

Jimmy C. on

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There was some type of oily substance in the drink holder. This got all over everything, my clothes, my hands, etc. Very frustrating to have to clean up someone else’s mess that caused a mess for me!

Terry M. on

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Great service keep it up

Bradford Patrick P. on

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Thomas Saxe W. on

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They had 3 people at the counter and were disorganized. The Rep. Was really slow and lacked confidence in what he was doing. When he finally did get me processed in, he couldn't get anyone to find the trailer and get me hooked up. There were U-Haul staff everywhere. It was very disappointing at this location. Then when I went to load my vehicle, the U-Haul staff didn't hook my trailer properly. It jumped up and destroyed my tail gate.

Ryven J. on

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Stanley J. on

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Jonathan Brian G. on

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LYTHRICE K. on

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I was treated rude. Was hung up on and over charge. This is the third time that a customer service rep mess up my contract and i had money on hold for 30 days.

Kivi K. on

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Tony F. on

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Lee C. on

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Geoffrey B. on

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beverly b. on

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No complaints. Was treated with respect. Everyone was helpful

Donna N. on

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Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.

Jeff H. on

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Everything was great!

Lawrence T. on

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Have no comments

Jeff H. on

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John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I’ve been to ever.

Lawrence T. on

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The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..

Gregg F. on

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They made sure everything was taken care of in a quick manner. I didn’t have to worry about anything. Please give this location a raise

Glen S. on

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Everything went great! Great customer service and great people. Thanks for all the help.

JACKIE J. on

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Dallas I. on

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the staff at uhaul was very helpful and professional.

toiya M. on

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The $30 late fee on the 3rd day after your due date is like racketeering other storage facilities charge a $1 a day when late.

neta d. on

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Thank you

michelle l. on

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Great job

kelly c. on

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My experience at this u-haul has always been good. Friendly customer service.

karla K. on

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I would recommend this Uhaul if you're in need of a storage or a truck if or when you move. The staff was always friendly and helpful.

Brent B. on

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I ended my contract mid month and was expecting a pro-rated refund of the last month paid. That would be my only gripe and they raised my fees 2 months into my agreement. Bait and switch.

Mary T. on

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The staff could not have been any more courteous, helpful or accommodating. My UBox storage arrangements/needs were anything but ordinary, but Allison and her team made it easy every step of the way.

David C. on

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I've done business with this Uhaul several times and never had a problem.

Marques O. on

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It was a good experience

MIA S. on

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They are always great with my needs

Taylor W. on

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Everything was 👍🏾

Katelyn C. on

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We had a great experience until we moved out. Our card was ran for the whole month with no prorating options. That is a cheap way to do business. U-haul should really look at amending the policy.

Robert S. on

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I'm always impressed and pleased with the service here! Very friendly staff that's fun to interact with!

Jasmyne B. on

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The staff was so slow at getting to the customers in the lobby. The older lady in the store has the most nastiest attitude I’ve ever seen. She was rude, disrespectful, and not polite at all.