Customer Reviews for U-Haul Moving & Storage at Kanis Rd

7,585 reviews

7618 Kanis Rd   Little Rock, AR 72204
(W Of Rodney Parham Rd)

(501) 224-5510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(501) 224-5510

7618 Kanis Rd
Little Rock, AR 72204
(W Of Rodney Parham Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Another excellent experience at the Kanis Rd. U-Haul. Fast, efficient service by courteous professional folks. I've used this location many times, and have never been disappointed.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
1.0

I was given no information about picking up and dropping off my vehicle. I was given the impression I could drop off the uhaul anywhere

Daniel A. 
Rating:
5.0

I had an excellent experience. I checked in online and was in and out quickly.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

clint J. 
Rating:
1.0

dont. lie. to. your. customers.

taylor W. 
Rating:
5.0

quick easy rental

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

martin t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara F. 
Rating:
3.0

I got to see a big fight Friday morning. Then the truck was in need of a power steering pump. It was not smooth at all. The crew there now seem to be more like a bunch of not so friendly people with bad attitudes. Self righteous kind of service from the zz top band

JOE H. 
Rating:
1.0

The first time I used this location, the truck they gave me was dangerous. Ensure that all vehicles are up to par. The breaks would not stop completely and it wouldn't accelerate. I let them know and they said they are just gonna put it back out after switching me vehicles, the second truck was soaking wet, I asked if it could be dried and the older man said no, was rude and reluctantly gave me a fabric blanket for the floor. This time, I went for a cargo van, The older man was eating fried fish when checking me in for the rental, he was ducking and hiding, very unprofessional. Upon returning the vehicle, a younger gentleman took the key and said he would check the cargo van in and send me the details via email. It took 12 minutes from me dropping it off to receive a receipt in which they charged me $50 extra dollars. They also said I didn't return the rental at gas gauge correctly but I did, I paid for gas at the gas station putting the gauge at 1/4 a tank when it was below the 1/4 initially when I received it. They still charged me again for 2 gallons after removing the $30 charge for refuel fee. It made me feel like they were trying to scam me. I will be calling to speak to the general manager. I will not be patronizing this business nor referring anyone to this location. I am very disappointed.

MaKiya R. 
Rating:
1.0

Christopher York and one of his daughters was rude and mean to mean. Christopher acted real prejudice toward me. Wouldn't show me truck I had to go find it

vallery U. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

good service and friendly people

Gerald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret G. 
Rating:
5.0

Chris York and his employees helped me and my family have an amazing moving experience! Their customer service is beyond measure and they always deliver a great product, whether it's moving van or truck and storage. Kanis Road, Little Rock, AR is da bomb!

TD F. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
2.0

Overall, the process was effective, and I received clean and good equipment as I needed. However, there were several issues: 1. I was initially rented an in-town truck when I had reserved a 1-way, and as a result had to complete two contracts, which added significant delay. 2. I never received a copy of the contract for the 1-way truck I was eventually given, either on paper or electronically. This caused issues with my company re-imbursement as well as the equipment return at my destination. 3. The contract recorded that the truck started with a full tank of gas, when it only had about 7/8 of a tank in reality. I was not taken to inspect the equipment before signing the contract, so could not correct. 4. There were two separate credit card charges due to the initial error in renting an in-town truck, further increasing the accounting challenge. While these issues were eventually resolved and did not cause any major problems, it was disappointing that what could have been a smooth, quick pickup of a reservation turned into quite a long time of confusion and mistakes. While I did eventually get what I needed, it could have been much better. It should be noted that the equipment drop-off at another location went very smoothly, despite them having to fix the mistakes made by the pickup location.

james S. 
Rating:
5.0

Customer did not leave a comment.

kaysha R. 
Rating:
5.0

Awesome people!!!!

anthony W. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Thanks for the rental, a rental was available each time, I didn't have to wait

Valeria U. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Live in Little Rock and I used this location b/4 and several my friends have used location. No problems.

Wade B. 
Rating:
5.0

Great location. Employees very nice and helpful. Equipment CV lean and well maintained.

Gail B. 
Rating:
3.0

There was no computer paper to print a receipt. Reps were not receptive enough to meet the needs of the customer. Courtesy is something I don't really encounter in this location. A few weeks ago I was attended by a manager who seemed less inclined to provide customer service. In short, he was actually rude. You know the face you see in folks who don't want to be there. That's the reception I got. So no. I'm not recommending this place.

Gerry G. 
Rating:
5.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

Great experience!! Reserved at 10” van it wasn't available when I arrived so they gave me a 20” for the price of the 10”. Great customer service will use Uhaul forever!!

JONATHAN F. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
3.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
1.0

- No employees in the store, for over 20 minutes. - U-haul notified me that my packing materials were ready for pickup. When I arrived to obtain what I had purchased, they were missing the majority of my order. - No one did a walk around of the rental truck to show me how to use it properly. I tore off a large part of my finger on the door latch of the cargo area. I'll be sure to send the medical bill to Uhaul along with a date for the lawsuit. I would never send anyone I love or hate to this store. Please get it together!

Milo T. 
Rating:
5.0

The expertise and customer service were GREAT!

Eloise I. 
Rating:
5.0

Customer did not leave a comment.

Glenna C. 
Rating:
3.0

Staff was not friendly. I reserved online snd pretty much had to do everything again at store. Ordered half dozen moving blankets and 2 furniture movers online and did not get them.

terri M. 
Rating:
5.0

The representative was very helpful

leonard H. 
Rating:
1.0

This location seemed to be overwhelmed with everything. They also, did not have any of the equipment in addition to the truck that had been ordered.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

EUNHYUK O. 
Rating:
4.0

Customer did not leave a comment.

Zsolt S. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
5.0

Nothing

april B. 
Rating:
3.0

The taxes too high, for a truck that's 19.99 the price system is ridiculous. Ten dollar refund is bullshit I was thinking at least 30 back but they counted mileage. And added ten dollars tax. Like I said pricing system is bullshit. Never using Uhaul again. I can use something cheaper

heather B. 
Rating:
5.0

Thanks for the good customer service

Wilma C. 
Rating:
5.0

Customer did not leave a comment.

MichaelBrent L. 
Rating:
2.0

No furniture pads provided when we paid for them

Caitlyn R. 
Rating:
5.0

Customer did not leave a comment.

nnamdi C. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
1.0

The air conditioner stopped working intermittently. Inside windshield was filthy.

David S. 
Rating:
5.0

Trailer had significant damage and lights kept flickering

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

shannon D. 
Rating:
4.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Just stay friendly, professional

betty K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

sally W. 
Rating:
5.0

I've used them before. They're great.

larry R. 
Rating:
5.0

Update the radio connections by adding USB ports in cabs.

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

I was overcharged due to wrong mileage and they charged me for two gallons of gas when I returned it at the same I picked up. The manager Chris York was rude when I went to him about the situation and to show him the pictures I took at pick up and drop off

KaJuan W. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

TIARA C. 
Rating:
4.0

No air in the truck I rented.

Carol B. 
Rating:
3.0

Customer did not leave a comment.

shirley P. 
Rating:
3.0

Uhaul's corporate system allows you to reserve trucks that may not be available and does not notify you until last minute. Very inefficient, should take deposits on trucks to secure them beforehand.

Zachary B. 
Rating:
2.0

Although the gentle at the front desk was kind, he wasn't helpful. I call to verify my storage and they advised it was ready and available however once I came to the store. I was told that Uhaul never tell Customers No. The storage was not available, I told him I spoke to someone in the store he advised that was a 1800 Customer service number they just tell people they are in the store. He call his supervisor in which she stated there was nothing they can do but put me in a storage unit across town in a neighborhood that I was advised was not a safe place to be in. Moving from one state to another is stressful enough, than to encounter another stressful situation with Uhaul once I got here just made it unbelievable. So I rented a storage unit somewhere else small size for a much cheaper price, climate control in which the service was 5 star rating. As for returning the truck back to Kanis, I was told I could leave the truck. I asks for a receipt and again the gentleman was kind yet there was glitch in the system. Had I left without the receipt it would have seem as though I never return the truck for in wasn't check in. From the very start of reserving my truck and verifying the Reservations in which they couldn't find my reservation on a couple of time although I gave the reservation number, for a representative hanging up on me, although I never raise my voice was very respectful to the young lady. If the calls are truly recorded go back and listen to every call you will see that this has truly been a nightmare in the end. So if anything asks me about my experience, I will tell them to document everything as I did yet it may not help because Uhaul never say the word no to customers even when they don't have anything available and you are left wondering what to do. Proceed with caution. Train your representatives that the word No dont work in all situations. As for me the TRUTH WOULD HAVE MADE MY EXPERIENCE MUCH BETTER

ARIKA D. 
Rating:
4.0

Customer did not leave a comment.

Rebekah W. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
4.0

The website for the after hours return was shoddy.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

They told us us everything would be at this location but when we got there nothing was done..the 10 was not there so they said they would give us a 20 ft for a 10foot price ..then the dollies was not there so we has to drive 28imiles to put on the dolly it was like that all the time...we got to our location ok one day late due to my wife being really sick afew days I bed sick per Dr's orders.

Jerry S. 
Rating:
2.0

I actually rented from a location about 1 mile from my house. Instead I received a text 24 hours ahead of my rental time telling me they had changed my location to Kanis (12.5 miles away). Since they charge “mileage” I called the location who told me that they would not charge me mileage. However when I arrived for pick up, the clerk told me they had no way to “credit” me in the system and maybe I could talk to the manager when I returned the truck. (Which I chose not to do because I had been moving for 10 hours and quite frankly didn't have the energy.) I honestly felt bad for the employees at this location. The customer next to me couldn't get his card to swipe, the customer on the other side of him was using cash app but the clerk didn't know what they were doing, so the transaction had to be cancelled and started over, my truck actually was “missing” upon my arrival so they had to give me the one that had just come in, I was missing a furniture pad (only 5 instead of 6), etc… It was a cluster. But I got my truck, it didn't break down and my return was fast. So I guess I can't complain.

Jesse C. 
Rating:
3.0

Have to pay fuel charge even after refueling the tank and having the proof of mileage and gas level picture when truck was pickup.

Puspendra M. 
Rating:
5.0

Very helpful employees.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Easiest U-Haul return I have ever experienced!

William H. 
Rating:
5.0

They always treat me well at the Kanis store.

Doug T. 
Rating:
5.0

My experience was a 10! Check out with Chris knowledgeable, helpful and fast. Check out exactly the same w different associate. Equipment clean and safety features all functional. I will rent again and recommend to anyone. Thanks!

Steve F. 
Rating:
5.0

They were able to make adjustments to better equip me for my move.

Alan T. 
Rating:
5.0

Easy drop off.

Michael B. 
Rating:
1.0

The kid who was trying to be helpful was not and he accidentally dropped the trailer and it ran down the hill and collided with another trailer. He said "f--- it" and i was concerned that y'all would think I was responsible for the damage. Also that site was way over crowded and way too steep. It's tough to get in and out of.

Kenneth B. 
Rating:
5.0

I use this location all of the time and they are great. Experience is always fast and easy. The staff is friendly and very helpful. Will continue to use them!

Bryce W. 
Rating:
2.0

There were way too many hidden fees. I ended paying $100 for just having it for 5 hours and I was charged for miles I didn't drive. I wouldn't use U-Haul again unless it was my last option

Kristy R. 
Rating:
1.0

No gas upon use of truck and had to pay OOP for gas to use the truck

Jose D. 
Rating:
3.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Great customer service!!

Brittany T. 
Rating:
5.0

A dash light came on for low air in one of the tires as we were driving. Otherwise we had an excellent experience!

Jon D. 
Rating:
3.0

Customer did not leave a comment.

Lawrence C. 
Rating:
1.0

Customer did not leave a comment.

CamRyn S. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Crew at this location made my rental experience easy and trouble free.

Gerald C. 
Rating:
4.0

The two women on duty seemed a little overwhelmed by the number of customers. Having additional male employees on hand may have helped with moving trailers around, but they did the best they could.

Mark H. 
Rating:
5.0

Great experience from the workers. Very good customer service. Would defiantly recommend.

Kimberly C. 
Rating:
5.0

Easy and fast experience. Guy who checked us back in was hilarious. I'll use this location again.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

cristeta A. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL T. 
Rating:
3.0

Facility inside could use cleaning and updating. One employee was busy helping another customer when I arrived. The other employee (I assume) remained inside and did little to help other than to point where to park the trailer. They failed to register my trailer into the system so I received a call asking when and where I returned the trailer.

REX W. 
Rating:
5.0

Lower your mileage price

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Balame S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATONYA W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAWNNA C.  |  First Impressions 
Rating:
4.0

All of the staff was super friendly and helpful! I would like to highlight Fredrick (Dricka) who was super helpful and professional with her operations and procedures!

CRAIG B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA W.  |  First Impressions 
Rating:
5.0

You’re staff was very helpful and knowledgeable. They all had great sense of humors, which I enjoyed. They made the process smooth. This would be would my second or third time renting and it won’t be my last. Thank you and your staff.

calesha b.  |  First Impressions 
Rating:
1.0

Messages received from your computer were incorrect and offensive. Local personnel were friendly and efficient. The computer messages were extremely annoying and OFFENSIVE.

PHYLLIS C.  |  First Impressions 
Rating:
1.0

There were only people that were willing to help customers outside even if they were trying to call the automated call cycle would be on because imaybe they are two hours or an hour from smoke break and they put out the cigarette to run in and you pull up into a handicap spot because my hang tag showed inside my truck but no one came to the back until I had asked a young African American to move the other truck to as well because we were trying to get as much as possible out my storage and that young man helped to move every piece carefully as possible so as not too make much movement because somehow things had shifted and I knew who used my code only me unless given access by me but I had to be there to physically put it in by night or day…which is why I chose your largest outside unit @management…Mr Chris…I was your client in the full size unit that held the most furniture because of CoVid I was immediately released to go home to NLR because I lived in town about 30 minutes from campus I packed what I could until Augustnand I moved completely with your biggest truck and a one way reservation to Little Rock but we got there late at night but I knew my instructions really well..and the lock I bought at the Uhaul @ pickup of truck somehow didn’t get put o one no more than the 2nd evening I was notified that there was no lock on my unit and truly there was a busted blue lock left open & hanging on barely to all my precious so I hoped everything was okay and carefully put a new lock on… and it’s still in my truck from that day to this and Mr Chris I know you read poor or good reviews this one is bitter sweet because I lived the 25 access when I learned immediately to follow the assigned path cause 24 clearance I support the payment and you keep the film footage and if you roll them back to the Wednesday before thanksgiving a young man by the lady name of “Chisholm” assisted me and the ladies sat inside never came out to see what was going on nor did they answer the phone as I drove all the way to my storage because my brother in law was frustrated because of a disability( veteran tags disabled due to back he couldn’t go back and forth because he waited for me and came to the truck and I stopped at the kiosk as they’d told him and I peered thru the glass quickly to see one person being assisted which was a white lady getting immediate assistance and one black guy who saw me looking in and felt uncomfortable 🥴 as he turned away his glance…so I bloated my horn because I knew it was a holiday and it was two young ladies at the desk who’d look or listen to the phone and not attend to anything or anyone outside those doors black or white make nor female….which one younger and very cute woman a little chunky but was very kind because she saw all of my broken pieces of antique furniture broken and busted laying on the ground and also I taped everything I didn’t submit it because my heat had gone out in my home and I was displaced so I was fighting my health because of a second major knee surgery torn meniscus…and as I lay in the bed I’m trying not to cry anymore over the loss of furniture that can’t be replaced be cause I so carefully moved and wrapped everything I could in Russellville as my younger brother 6’4 at least 309 prior to CoVid 29 status which he caught almost twice because he’s a very hard worker but suffered from undiagnosed sleep apnea , back log that killed so many as they waited in line with the VA to get their treatment for back that got thrown out because you’d fear nothing to jump out of a plane and hit the ground running if your bands of men by blood 🩸 or not and you took an oath as I do now as well every time I testify as a expert witness I mute the phone and let the courts no my status in advance because the knee pain started as I started to climb stairs slower in beautiful town home had to be locked up with the beautiful new furniture I hand picked with care and had it expertly delivered at one hundred dollars 💵 to get my 1st check because I couldn’t drive back and fourth physically at the time because my body could t take the one hour and 15 to thirty minutes as long as you’re flowing with the traffic toward ATU WITHOUT POLICE / and many other variables controlled by Mother Nature and not just the police and yes I’m African American woman and very proud of my full faculty status that I was asked to come to ATU for a meeting with the Rehabilitation board that I still sit on but the coordinator is much older and yet remains a very proud Air Force veteran that retired as full director at Ft roots and met me by addjunt status on line because my program is to help people like me fat tall small wheelchair or barely walking we all need a little help but don’t make wait to respond because the woman that helped me makes me cry because she has a pure heart but not complexion because I know the pain watching those with addictions and how they suffer and yet we still turn a blind eye ..not me

Stacey M.  |  Overall Experience 
Rating:
1.0

I held a storage unit with this facility for about four years. I paid on time. As time went on the facility began to go down hill. They removed the main gate to the storage units, thus providing less security. Many of the other tenants were delinquent on payments. Uhaul staff started loitering about the facility at odd hours appearing to be sketchy. Finally my unit was burglarized and the thieves covered their tracks by putting their own lock on my unit. It was methodical and planned, giving the appearance of being an inside job. Don’t leave your stuff here. They didn’t even sound surprised when I reported it because they didn’t care.

george v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MECCA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VEOLA J.  |  Overall Experience 
Rating:
5.0

Only problem I had with U-Haul was there was no grace period for payments. A late fee was assessed immediately. I understand sometimes I was a couple weeks late and I understand the late fee in that instance, but when I was only a day late I was assessed a $30 late fee and that's hard when someone lives paycheck to paycheck.

Barbara S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

odessa b.  |  Overall Experience 
Rating:
5.0

Odell was awesome

Devera H.  |  First Impressions 
Rating:
5.0

They were excellent especially ms Thornton she was a delight made everything smooth and enjoyable

EDWARD H.  |  Overall Experience 
Rating:
5.0

The staff were so helpful and attended to my every been. A GREAT group of people who made my moving experience the best ever

Tamahtra M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CHARLENA W.  |  Overall Experience 
Rating:
4.0

There were holes on the ceiling. When I removed my items there was debris all over the items in the back. Also, I saw roaches roaming the walkways. Other thank that the facility was great.

Alletha B.  |  Overall Experience 
Rating:
5.0

The staff at this location were absolutely awesome. The all provided so much help with my storage needs.

Tamahtra M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Linda P.  |  First Impressions 
Rating:
2.0

Staff acted as if I was a bother

VICTOR G.  |  Overall Experience 
Rating:
4.0

The process of securing the storage unit was a longer process than I had anticipated. I spent 45 minutes to an hour in this process, which was more time than I had anticipated.

Rita K.  |  First Impressions 
Rating:
3.0

Prices high. Workers clearly hate working there. I always feel like I am a bother to them

VICTOR G.  |  First Impressions 
Rating:
3.0

Just need to get some service for roaches cause I show some there

Tina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA R.  |  First Impressions 
Rating:
3.0

Price is high for a storage unit with no frills and no interior lighting for nighttime load in.

Ryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Max i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESHONE M.  |  Overall Experience 
Rating:
1.0

Manager, please call me. Rhonda Jill Matney 857-334-7370

Rhonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia R.  |  Overall Experience 
Rating:
3.0

The unit and storage areas were clean and access was convenient, etc. pricing was also reasonable. The biggest frustration point was difficulty in reaching a person over the phone. This was a consistent struggle over the years.

william a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

The guy that waited on me was excellent

DESHONE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MECCA M.  |  First Impressions 
Rating:
2.0

Please clean up the parking lot i had to get 2 brand new tires bc I had 2 screws and 1 nail in 2 different tires. My husband picked up a large screw with a wing nut attached. I'd like to sue yall for new tires but I can't prove it even through I picked up countless nails and screws and even warned other people check your tires !!!

HELEN H.  |  Overall Experience 
Rating:
1.0

The storage unit was nice but when it comes to customer service it’s HORRIBLE it seem like it’s no communication between the employees then when they call you the is very RUDE they try to talk to you like you can’t comprehend then when they relize they made a mistake they just wanna holler well we humans and do make mistakes like I told the RUDE manager as well money or nothing else is a issue my biggest problem is customer service especially when I’m spending my money

Shontoin Lawand B.  |  Overall Experience 
Rating:
3.0

A part of my car was stripped. Costed me a lot of money to fix.

Raymond O.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
1.0

I was happy to get a free storage unit to put my furniture in until I can get it in my place.

BERNICE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tetrica Lanell S.  |  Overall Experience 
Rating:
3.0

To high no speacil

Charles C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WANDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
5.0

Thanks Antonio 😊..

martina e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack h.  |  Overall Experience 
Rating:
4.0

Antony makes all the difference for this location. Great attitude.

THOMAS G.  |  Overall Experience 
Rating:
1.0

Your GM is a racist. She was very rude to me and she refuse to respond to my emails or ones from my family. I paid you all for about three years, and when i was hospitalized for emergency surgery, my daughter asked for a possible ext. Dhe even had a letter from my doctor. Your female GM said, I don't care if she is sick. She has to pay. My daughter never said she would pay, only asked for a few days after the 3rd. So, no I will not be telling anybody about how good you are. You all should be ashamed. She is a rude, racist who does nit have a heart of compassion. I paid, yes I did!

deborah w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS G.  |  First Impressions 
Rating:
4.0

Only thing I didn’t like was I checked out on the 30th of October and my bill wasn’t due until the 3rd of November and I still got changed for the whole month of November

Mecca M.  |  Overall Experience 
Rating:
5.0

I love uhaul!

Candice M.  |  Overall Experience 
Rating:
2.0

I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLE

chyrel h.  |  First Impressions 
Rating:
4.0

Good for storage but the price was just tooooo much. I found a huge storage with all of the amenities etc and it's just $55 other than that it was not so bad and it worked while I needed it

ASHLEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valorie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valorie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kaverick h.  |  Overall Experience 
Rating:
5.0

I’ve used this location for years off and on and have always had a good experience.

CHERITH B.  |  First Impressions 
Rating:
5.0

I’ve used this location frequently & have always received excellent service.

Joe L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Antonio was especially friendly and helpful- he went out of his way to make sure I was taken care of.

TRAVIS MATTHEW S.  |  First Impressions 
Rating:
5.0

Marshall and Antonio where great in helping get me checked in and set up in the storage unit I needed! Great assets to your location!!

Jason R.  |  First Impressions 
Rating:
5.0

Superbly helpful and friendly I couldn’t of asked for more. Thank you!

Dustin T.  |  First Impressions 
Rating:
5.0

Very helpful, friendly employees!! I would absolutely recommend this facility to anyone in need💯

Kayla Z.  |  Overall Experience 
Rating:
5.0

The staff was great! Very friendly and helpful!!

Kristin M.  |  First Impressions 
Rating:
3.0

The employees were very friendly and helpful, but the facilities seemed to have many issues. A lot of interior lights were burned out on multiple occasions when we visited, the gate to access the storage building area was always open when we visited, we noticed rat poison laying around, multiple units near my own had cards on the door that said they had mold growing inside and remained that way the entirety of the time I had my unit, and the insulation on the ceiling in my unit was falling apart so badly that all of my items had to be cleaned off upon removal. As I said, the staff was always kind and helpful, but the facilities could use some better upkeep.

Melissa J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN N.  |  Overall Experience 
Rating:
5.0

I had a free one month storage as a bonus for renting from Uhaul which in itself was a plus. The staff went above and beyond in networking for me to help sell the fridge I was storing, saving me storage fees. I am very grateful to them for their efforts and time. It is a blessing to have caring people, especially during the time of a stressful move. Thank you again management and staff of Kanis Rd store in Little Rock.

William K.  |  Overall Experience 
Rating:
5.0

Antonio is the best. He helped us in so many ways we can not thank him enough!

James K.  |  Overall Experience 
Rating:
3.0

My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.

Joel E.  |  First Impressions 
Rating:
5.0

This is a great place for storage!

demetria w.  |  Overall Experience 
Rating:
4.0

While the staff was mostly friendly. One in particular name Antonio Cokley. The cleanliness of the place and security of the place could be better. I pd for 24-Hour access, the security gate was not c

EVELYN M.  |  Overall Experience 
Rating:
5.0

Top notch team at this U-Haul -- friendly and helpful.

Brock M.  |  First Impressions 
Rating:
5.0

No complaints. Was treated with respect. Everyone was helpful

Andrea D.  |  First Impressions 
Rating:
5.0

Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.

Donna N.  |  First Impressions 
Rating:
5.0

Everything was great!

Jeff H.  |  Overall Experience 
Rating:
5.0

Have no comments

Lawrence T.  |  Overall Experience 
Rating:
5.0

John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I’ve been to ever.

Jeff H.  |  First Impressions 
Rating:
4.0

The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..

Lawrence T.  |  First Impressions 
Rating:
5.0

They made sure everything was taken care of in a quick manner. I didn’t have to worry about anything. Please give this location a raise

Gregg F.  |  Overall Experience 
Rating: