Referencing contract number 24181409 Get employees who care enough to do their jobs. I reserved a van. Upon pickup, I was told that for some tech glitch reason, the employee helping me could not add a van to my reservation. I get that. Technology sucks. There's a line behind me. I'll do anything to get this over with as soon as possible. I'm okay with taking a truck as a replacement for the same rate. But the employee helping me asked another employee to get the key for my rental. The second employee starts to walk me out to the maintenance bay so he can give me the key. Before we get outside, he then stops and told me to go out by the maintenance bays by myself and ask another employee where the key is. I went outside and asked â€œthe man with the orange shirtâ€ for my key and I told him which one (â€œTM1990Tâ€) and he said it hadn't been cleaned yet. We go back inside and he tells them both as such. I then had to follow the second employee to where the truck was parked in line so I could back it up out of line so I could use it. I also did not understand why if there were two employees (I might've heard the word â€œtraineeâ€ at some point), why there was only one line. I felt super rushed and pressured into taking an uncleaned 10' truck as opposed to the cleaned 8' van. I understand that you do the best you can with what you have. I'm rating based on my initial reaction yesterday. Was not satisfied in any sense of the word. Do not want to come back.Ryan C.
Customer Reviews for U-Haul Moving & Storage at Kanis Rd
Little Rock, AR 72204
(W Of Rodney Parham Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation was accurate, equipment was ready, personnel was greatROBERT B.
Customer did not leave a comment.ANTONELLA D.
Employees really made getting the trailer easyJames B.
One of the guys that works there threatened to delete my drop off, even though they had the truck, because I could not find the key drop off box, which is located low to the ground, at the very edge of the building, and was obstructed by another parked U-Haul. I had spent over an hour searching for the box, and speaking with u haul representatives, who were no help at all, and one hung up after not knowing what to tell me.Alexia T.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.SHARAT S.
The staff were so helpful and attended to my every been. A GREAT group of people who made my moving experience the best everTamahtra M. | Overall Experience
Very pleasant and helpfulTiffany M.
The reservation process was easy but it was the on-site staff that made the experience memorable and top-notch. They were engaging, polite and more than willing to help. Everything about my experience was great, but the service was exceptional. THANK YOU!!JULIA B.
Customer did not leave a comment.SHREYANSH A.
Customer did not leave a comment.Rebecca N.
Customer did not leave a comment.RUFUS B.
Keep up the great work.WILLIE H.
The truck had a leak on top that got furniture wet. The guy in the store said,"that sound like a corporate issue!"TRINA B.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Felicia C.
The service was fine but there were no dollies and no furniture pads. They sent me to the closest u haul location and they didn't have any either. I reserved those items well in advance and ended up having to purchase a dolly and pads elsewhere for the move. If you don't have what I reserved, you should at least know where I could get them. Wasted half a day chasing what was reserved in advance.JOSEPH J.
The reservation I had made indicated to include a dolly. When I arrived on time to pick up the truck, there was no dolly and the staff said they don't make any promises that dolly equipment would be available. They removed the charge for it but it would have made move easier to have had the dolly and I don't know why uhaul asks you what equipment you want if there is no assurance they will fulfill it.ROBERT K.
Whole experience was trash. I specifically asked for a storage unit compatible with 2brs of furniture. Was given a too small unit. Then when assigned a new unit it was dirty. I had movers I had to pay for an incomplete job. $200 down the drain. Then ended up needing a uhaul truck for an additional day. On top of that the Manager called me stating I would be charged an extra day for the uhaul even though they were the ones who messed up causing me to need it an additional day. Manager at Kanis location was an asshole and had understand or remorse for my situation. Worst experience I've had with this company.LILLIAN K.
The dolly's I ordered weren't available when I picked up the truck. I had I wait while the associate called the other locations to find me a dolly, making me late to close on my house. Then when I got to the store, they said that I didn't have a reserved dolly. To make matters worse, I got charged for the dolly and the truck was broken. Worst experience with uhaul everEDOUARD A.
Nothing everything was clean and nice ready to goVEOLA J.
Customer did not leave a comment.MERCEDES W.
Attendant Was there a knowledgeable and helpfulArno E.
Customer did not leave a comment.MALLORY B.
I reserved an appliance Dolly it was unavailable. I rented moving blankets also unavailable. Terrible customer service experience. 100 would NOT recommend.WILLIAM P.
Customer did not leave a comment.HOPE B.
Customer did not leave a comment.CHARLENA W. | Overall Experience
There were holes on the ceiling. When I removed my items there was debris all over the items in the back. Also, I saw roaches roaming the walkways. Other thank that the facility was great.Alletha B. | Overall Experience
Customer did not leave a comment.STANLEY J.
This location needs more associates to properly serve it's customers ..it's busy location, but could increase sales by adding more people.BURTON S.
Customer did not leave a comment.TEARIA J.
Customer did not leave a comment.AURELIO T.
Little wait time and attentive staff. Check-in of equipment was streamlined.Bradley F.
Customer did not leave a comment.VICTOR L.
Customer did not leave a comment.Jerry C.
Easy to get and return. Plus great staffCARROLL W.
I've used them several times the last couple months. They are nothing but excellent. Jackson, Matthew, the ladies there. Every single one gives excellent service!JILL S.
Have the truck available when you say it will be available, but thankfully the gentleman on 65th & geyser springs had one for me & he was excellent as well. ThanksABDULLAH M.
Quick and easy check in process.Tondeekia F.
Customer did not leave a comment.Tondeekia F.
Customer did not leave a comment.CASTEY C.
Way too crowded with uhauls everywhere. We got what we needed but I thought it was on Kanis Road in a different area.Patrick C.
Customer did not leave a comment.ROSANNA K.
Excellent experience. Very helpful staff. I would use this location again.ROGER R.
very helpfulkeith M.
Customer did not leave a comment.CARSNO M.
Mr. Odell was very nice and helpful! I give him 5 Stars! Oh, and the tow dolly worked perfect for us!REINO H.
Customer did not leave a comment.JAY H.
Everything was very good.DENNIS H.
Clerks very polite, friendly, and helpful. The return experience was so simple and fast. Great experience. ThanksWILLIAM H.
Maybe a little upgrade on tge trucks for smoother ride but all in all it was okAndrea R.
I've rented uhaul vehicles over the years, and have bought hundreds of boxes and suppliesâ€¦all from THIS location. The staff are excellent at what they do, and are pleasant to deal with! There's clearly a commitment to strong customer service at this uhaul location. Thank you!ELIZABETH M.
Customer did not leave a comment.EDWARD N.
Customer did not leave a comment.SHANETTA H.
Customer did not leave a comment.Audrea M.
Customer did not leave a comment.EDWARD R.
The vehicles brakes need to be checked.IVORY C.
I was given wrong information about the fuel tank, I did not receive text message and upon returning, even though I filled tank to where I received the Uhaul truck in, I was charged extra. Will never recommend this location to anybodySALMAN Z.
This was the friendliest people. They were so very helpful. Shane lol was the best. The sweetest person very professional. I would recommend having her help anyone.MELISSA H.
The staff at this location were absolutely awesome. The all provided so much help with my storage needs.Tamahtra M. | First Impressions
Customer did not leave a comment.ALECIA O.
Way too expensive. Not happy at all. Was quoted $80. Paid $104 on site Bc they did the average 30 miles. Only drove it 19 miles. They took another $70 out of my account. So total $173 for 18 miles and took it back before 9pm?? My boyfriend rented the same truck a few months back and had it all day and drove over 50 miles and was only charged $60. I feel like they ripped me off!EMILY M.
Customer did not leave a comment.LENORA W.
Customer did not leave a comment.RICKY M.
Truck had very poor brakes, the windshield was dirty and had no washer fluidsharat S.
I drove just 12 miles they charged me 3.3 Gallons for the gas. I clearly told them for sure it won't consume more than a 1.5 Gallon for 12 miles. Initially they didn't have me full tank and charged me 3.3 gallons.Nagarjuna B.
The brakes on the truck were metal to metal. When I told them at turn-in they said they had tried 3 times to get them fixed. Driving in town with metal-on-metal brakes is torture! The truck was clean though!BOBBY M.
The first truck we tried to pick up wouldn't start and the company â€œcouldn't find the keyâ€ so they gave us a spare key, which when we came back the next day to try and figure out, they said â€œit must not have been programmed correctlyâ€ Horrible service and equipment and will never rent or do business with them again!Michael G.
Customer did not leave a comment.CHASITY B.
Customer did not leave a comment.JENNIFER S.
Customer did not leave a comment.Joe G.
Customer did not leave a comment.HERMAN W.
Customer did not leave a comment.NATHAN T.
Customer did not leave a comment.charles A.
Customer did not leave a comment.Linda P. | First Impressions
Customer did not leave a comment.Matthew D.
Customer did not leave a comment.MAYA N.
Customer did not leave a comment.CAROL B.
Staff acted as if I was a botherVICTOR G. | Overall Experience
another time the big truck smelled of gasoline real bad the whole time.That rental happened in the 1st rental I had this summer. The van rental was fine. it was a better experience. It was rented after the big truck.MARY H.
Customer did not leave a comment.SEAN G.
Customer did not leave a comment.DERRICK D.
The process of securing the storage unit was a longer process than I had anticipated. I spent 45 minutes to an hour in this process, which was more time than I had anticipated.Rita K. | First Impressions
Prices high. Workers clearly hate working there. I always feel like I am a bother to themVICTOR G. | First Impressions
Customer did not leave a comment.Tabatha C.
Make sure Eqipement is in proper spots. Lot of equipment and Folks can't Park.NOEL P.
Customer did not leave a comment.DEBORAH P.
Customer did not leave a comment.STEAVEN A.
Continue to be more tune in with the customers when they're talking to you. They keep their head down and answer phone when I'm trying to get my rental finishedKERVIN D.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.JAMES K.
HORRIBLE CUSTOMER SERVICE!!!!! I would never recommend a company like this to anyone nor will I ever use Uhaul again!EVE A.
Everything looks and clean and ready when I left this location but on the way maybe 4 hours before getting to my destination to Florida U-Haul truck weren't going over 30 miles per hour it was then when I realize it says that oil gauge was on almost 0 oil positions. I don't know if I drove it with low oil when I left or the truck was burning the oil anyways I bought new oil from a gas station and add it to it and I was able to make it to my destination.( I contacted meats U-Haul and they gave the ok to add oil to the truck)EMERSON D.
Everything went well!SHAWN M.
Customer did not leave a comment.Dan W.
Customer did not leave a comment.IVAN L.
Customer did not leave a comment.DARRELL J.
Customer did not leave a comment.RANDY H.
Customer did not leave a comment.Frances D.
Customer did not leave a comment.MARLO T.
Customer did not leave a comment.Jasmine D.
The staff was outstandingLOUIS T.
Do not allow the associates to conduct business on the parking lot. One associate approached me on the parking lot as I returned my truck and told me that she would email me a receipt. I did not like that I prefer to conduct my business inside at the register and close it out.RICHARD T.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.WONDA D.
Just need to get some service for roaches cause I show some thereTina T. | First Impressions
Customer did not leave a comment.jeremy s. | Overall Experience
Customer did not leave a comment.BARBARA R. | First Impressions
Price is high for a storage unit with no frills and no interior lighting for nighttime load in.Ryan A. | First Impressions
Customer did not leave a comment.Melissa B. | Overall Experience
Customer did not leave a comment.Max i. | Overall Experience
Customer did not leave a comment.DESHONE M. | Overall Experience
Manager, please call me. Rhonda Jill Matney 857-334-7370Rhonda M. | First Impressions
Customer did not leave a comment.Tricia R. | Overall Experience
The unit and storage areas were clean and access was convenient, etc. pricing was also reasonable. The biggest frustration point was difficulty in reaching a person over the phone. This was a consistent struggle over the years.william a. | Overall Experience
Customer did not leave a comment.Robert M. | Overall Experience
The guy that waited on me was excellentDESHONE M. | First Impressions
Customer did not leave a comment.Melissa B. | First Impressions
Customer did not leave a comment.MECCA M. | First Impressions
Please clean up the parking lot i had to get 2 brand new tires bc I had 2 screws and 1 nail in 2 different tires. My husband picked up a large screw with a wing nut attached. I'd like to sue yall for new tires but I can't prove it even through I picked up countless nails and screws and even warned other people check your tires !!!HELEN H. | Overall Experience
The storage unit was nice but when it comes to customer service it’s HORRIBLE it seem like it’s no communication between the employees then when they call you the is very RUDE they try to talk to you like you can’t comprehend then when they relize they made a mistake they just wanna holler well we humans and do make mistakes like I told the RUDE manager as well money or nothing else is a issue my biggest problem is customer service especially when I’m spending my moneyShontoin Lawand B. | Overall Experience
A part of my car was stripped. Costed me a lot of money to fix.Raymond O. | Overall Experience
Customer did not leave a comment.Charles C. | Overall Experience
I was happy to get a free storage unit to put my furniture in until I can get it in my place.BERNICE R. | First Impressions
Customer did not leave a comment.Tetrica Lanell S. | Overall Experience
To high no speacilCharles C. | First Impressions
Customer did not leave a comment.WANDA D. | First Impressions
Customer did not leave a comment.Barbara S. | First Impressions
I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLEchyrel h. | First Impressions
I’ve used this location for years off and on and have always had a good experience.CHERITH B. | First Impressions
My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.Joel E. | First Impressions
No complaints. Was treated with respect. Everyone was helpfulAndrea D. | First Impressions
Great jobmichelle l. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!