Customer Reviews for U-Haul Moving & Storage at Kanis Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kanis Rd

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Jonathan W.
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Customer did not leave a comment.

GILBERTO C.
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If you reserved on line a van with a dolly, you expect to received the equipment you reserve. No excuses. I reserved a dolly and a 10ft. And they were not ready to pick up. I got a 9ft van and no dolly. This is shit in a moving day .

SHONTOIN B.
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Customer service is Awful

STEVE B.
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N/a

Lesley C.
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Customer did not leave a comment.

billy A.
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Customer did not leave a comment.

Horacio M.
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I was driving from AR to WI and the wiper water was not working in a storm, unacceptable!

RUFUS B.
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Customer did not leave a comment.

JEREMY P.
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n/a

ZENOBIA L.
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When there's a line and you have a employee just sitting there I think they should help customers instead of just sitting there. When we got help it was great and I will use them again.

Mary J.
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Customer did not leave a comment.

RUFUS B.
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Customer did not leave a comment.

RUFUS B.
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Customer did not leave a comment.

KEIUNNA S.
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Don't overcharge and place customers on hold without clicking back over! I have my receipt and over $72 extra was taken out of my account. I am NOT happy and I would NOT recommend. I will make this known on social media.

TERESA B.
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Drop off after hours was awful. My phone would not recognize my location so we ended up doing it on my husband's phone from the beginning. Another customer in the parking lot at the same time had the same problems.

DOMINIC C.
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Easiest way to move. Best way to say it if you have a few friends to help.

MICHAEL W.
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Excellent customer sevice

NATHAN M.
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Customer did not leave a comment.

SHUNETTE B.
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Customer did not leave a comment.

Shana L.
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They need to review the company's listed in their moving site it makes uhaul look bad when the moving company's suck

RICHARD T.
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Staff was very friendly and helpful

LANEISHA J.
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Customer did not leave a comment.

Vanessa B.
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I was over charged

CEDRIC A.
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Customer did not leave a comment.

Phillip G.
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Customer did not leave a comment.

David N.
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I did full online ordering & checkout. Very nice and pickup was super-easy. Drop-off was easy too. I'll definitely use this location again. Note that when I pulled up to drop off the guy was there and sanitized the trailer as he was un-hitching it. Great operation.

TROY P.
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Nothing. The people and service were wonderful

RODDRICK A.
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Customer did not leave a comment.

JENNIFER B.
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Customer did not leave a comment.

SYLVAN R.
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Customer did not leave a comment.

MARIA Y.
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Staff is very friendly and efficient

ANDREW W.
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ordered utility dolly. Upon arrival they did not have one. They gave me a appliance dolly, but the utility dolly would have made my life a lot easier, which is why I reserved it.

TERESA M.
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Darius was very helpful and knowledgeable. As a 71 yr old lady I was a bit apprehensive about driving that large van, but Darius dispelled all fears. The van was ready ahead of time and it only took a few minutes to process the transaction.

NWACHUKWU O.
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Staff was very friendly and helpful

RONNY S.
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There was a problem with the rental agreement and the rental agent worked diligently to correct the problem quickly to insure no additional cost was incurred. The agent was very courteous and helpful, no complaints on this location.

TYASIA K.
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I never got my refund after being charged twice and being charged for equipment I didn't ask for nor use!

GREGORY H.
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Customer did not leave a comment.

PETER R.
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Customer did not leave a comment.

IVORY C.
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Very good customer service on rental and return

SCOTT S.
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Customer did not leave a comment.

JAYLENE A.
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I had no clue about the 20 extra charge after hours. I have always used uhaul after hours and never been charged a fee.

ROBERT H.
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Customer did not leave a comment.

martina e. | Overall Experience |
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Thanks Antonio 😊..

David w. | Overall Experience |
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Customer did not leave a comment.

EDWARD G.
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Customer did not leave a comment.

CELIA C.
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The truck was extremely dirty. Someone left the air hose nozzle in the truck and a filthy towel and the seat looked like what appeared to be smeared oil on it. The truck had NO GAS in it. The appliance dollies' wheels were so worn out, it made it difficult to go up two flights of stairs. I usually have a great experience with using Uhaul for my moving needs. This time, not so much. I hope they make improvements to these issues so that I remain a customer at this convenient location.

James P.
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Customer did not leave a comment.

DAVID H.
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Hidden charges...declined insurance but still charged! Side of truck says 19.95 a day charged 29,95 a day...wanted to charge $25 to sweep the bed of truck. Shady!!! Won't be back

shyron R.
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Employees was very nice and responsive when needed. They helped excitingly with assisting on getting information in and getting me out.

Lannie B.
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Customer did not leave a comment.

LAJOY M.
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They did not tell me that I could have save money, they upcharge me with no regard. I am going to call the headquarters to file a complaint.

ANGELA W.
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Customer did not leave a comment.

jack h. | Overall Experience |
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Customer did not leave a comment.

Rufus B.
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Customer did not leave a comment.

Rufus B.
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Customer did not leave a comment.

IRA M.
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Customer did not leave a comment.

Larry G.
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Team was VERY helpful.

KEEANNDACE P.
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Customer did not leave a comment.

MIKEAL L.
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very helpful and gave good suggestions on use of trailer for towing and packing

Richard C.
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Customer did not leave a comment.

Saundra S.
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Customer did not leave a comment.

CASSIDY T.
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Customer did not leave a comment.

Rodrigo B.
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Mark entrance more clear.

TERRY A.
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Customer did not leave a comment.

JAMES T.
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Customer did not leave a comment.

DONNA R.
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Staff was friendly professional But the cost was ridiculous

Ake F.
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Customer did not leave a comment.

Anthony J.
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Great experience

CARTORI M.
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Great service.

CHARLES V.
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Customer did not leave a comment.

Celia C.
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Customer did not leave a comment.

RAVEN F.
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The texted link to check the uhaul doesn't work/takes too long to load causing the page not to work.

JENNIFER W.
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Customer did not leave a comment.

LARRY W.
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Staff is great! Very friendly and very efficient.

jennifer C.
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Customer did not leave a comment.

WALTER L.
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associates were most helpful and had a pleasant attitude.

JAMES P.
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Smooth operation

Kenneth B.
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Customer did not leave a comment.

GENE C.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

THOMAS G.
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Customer did not leave a comment.

Shelly L.
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Customer did not leave a comment.

William L.
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Customer did not leave a comment.

Anabeth M.
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I've used Uhaul twice this year for moving. 5/5 recommended

THOMAS G. | Overall Experience |
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Antony makes all the difference for this location. Great attitude.

Stewart T.
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Customer did not leave a comment.

Ethel M.
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Customer did not leave a comment.

BRITTANY B.
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After calling several local U-Hauls to try and get some assistance one location even asking “yeah what do you need?” no greeting barely a hello, still ended up using customer service to get a rental. I was not pleased with the service that was rendered with the last minute changes I wish I could have had another option. I will definitely have second thoughts about using this company again. I have always used this company before; but this time I'm upset by the inconvenience overall along with the nonchalant not my fault nor problem attitudes of people I came in contact with. I didn't get the sense of customer service. Although I'm sure it was pleasant to take my money. If you all read this hopes that you implement the necessary changes. It's not a good look.

LARRY S.
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Was given one price from asst manager. I called and changed truck size to smaller truck.when I picked it up the lady said that my price was higher than the bigger truck went from 15 foot to 10 foot went to pick truck up at 6:30 and was told truck was scheduled for 5 and that was time to return and that or I would be charged for another day. I called 800 # and was given a extra day I did the changes because I had to have truck and couldn't afford to check with other companies

LASHUNDA R.
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Staff was friendly and helpful

Robin P.
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Customer did not leave a comment.

Leland S.
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Customer did not leave a comment.

LOUIS M.
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Opening time posted as 7a. I arrived a bit before 7a and it was already open. Minor, but I would have been there earlier if I had known. My truck needed air in the tires. Happily, taken care of by an employee when I asked. Staff seemed a little haphazard and disorganized. Energetic, though.

Scott S.
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Customer did not leave a comment.

VERONICA AGNES F.
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Very helpful and knowledgeable Staff

deborah w. | Overall Experience |
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Your GM is a racist. She was very rude to me and she refuse to respond to my emails or ones from my family. I paid you all for about three years, and when i was hospitalized for emergency surgery, my daughter asked for a possible ext. Dhe even had a letter from my doctor. Your female GM said, I don't care if she is sick. She has to pay. My daughter never said she would pay, only asked for a few days after the 3rd. So, no I will not be telling anybody about how good you are. You all should be ashamed. She is a rude, racist who does nit have a heart of compassion. I paid, yes I did!

JC A.
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Customer did not leave a comment.

David P.
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The driver's side window on first truck assigned was inoperable. The second truck was filthy and they made no attempt to clean it. It was also excessively noisy in the cab while driving and highly inefficient with fuel. No dolly was available, in spite of it being reserved and only a third of the pads I ordered were available.

THOMAS G. | First Impressions |
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Customer did not leave a comment.

THOMAS G.
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The dome lights in the cargo area do not work. I didn't check them before I left.

DESMOND G.
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Customer did not leave a comment.

Walter B.
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I was charged for pads and a dolly that I didn't receive when I picked up the truck. Probably the fault of the pick up location and not the drop off location.

Gerald F.
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Customer did not leave a comment.

ERIC N.
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Customer did not leave a comment.

Carrie D.
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Customer did not leave a comment.

JANET F.
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Excellent facility and staff

Mecca M. | Overall Experience |
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Only thing I didn’t like was I checked out on the 30th of October and my bill wasn’t due until the 3rd of November and I still got changed for the whole month of November

Candice M. | Overall Experience |
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I love uhaul!

chyrel h. | First Impressions |
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I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLE

ASHLEY H. | Overall Experience |
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Good for storage but the price was just tooooo much. I found a huge storage with all of the amenities etc and it's just $55 other than that it was not so bad and it worked while I needed it

Amy B. | Overall Experience |
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Customer did not leave a comment.

Valorie F. | Overall Experience |
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Customer did not leave a comment.

Valorie F. | First Impressions |
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Customer did not leave a comment.

kaverick h. | Overall Experience |
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Customer did not leave a comment.

CHERITH B. | First Impressions |
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I’ve used this location for years off and on and have always had a good experience.

Joe L. | Overall Experience |
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I’ve used this location frequently & have always received excellent service.

Jeff B. | Overall Experience |
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Customer did not leave a comment.

TRAVIS MATTHEW S. | First Impressions |
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The staff was very friendly and helpful. Antonio was especially friendly and helpful- he went out of his way to make sure I was taken care of.

Jason R. | First Impressions |
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Marshall and Antonio where great in helping get me checked in and set up in the storage unit I needed! Great assets to your location!!

Dustin T. | First Impressions |
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Superbly helpful and friendly I couldn’t of asked for more. Thank you!

Kayla Z. | Overall Experience |
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Very helpful, friendly employees!! I would absolutely recommend this facility to anyone in need💯

Kristin M. | First Impressions |
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The staff was great! Very friendly and helpful!!

Melissa J. | Overall Experience |
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The employees were very friendly and helpful, but the facilities seemed to have many issues. A lot of interior lights were burned out on multiple occasions when we visited, the gate to access the storage building area was always open when we visited, we noticed rat poison laying around, multiple units near my own had cards on the door that said they had mold growing inside and remained that way the entirety of the time I had my unit, and the insulation on the ceiling in my unit was falling apart so badly that all of my items had to be cleaned off upon removal. As I said, the staff was always kind and helpful, but the facilities could use some better upkeep.

JOHN N. | Overall Experience |
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Customer did not leave a comment.

William K. | Overall Experience |
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I had a free one month storage as a bonus for renting from Uhaul which in itself was a plus. The staff went above and beyond in networking for me to help sell the fridge I was storing, saving me storage fees. I am very grateful to them for their efforts and time. It is a blessing to have caring people, especially during the time of a stressful move. Thank you again management and staff of Kanis Rd store in Little Rock.

James K. | Overall Experience |
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Antonio is the best. He helped us in so many ways we can not thank him enough!

Joel E. | First Impressions |
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My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.

demetria w. | Overall Experience |
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This is a great place for storage!

EVELYN M. | Overall Experience |
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While the staff was mostly friendly. One in particular name Antonio Cokley. The cleanliness of the place and security of the place could be better. I pd for 24-Hour access, the security gate was not c

Brock M. | First Impressions |
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Top notch team at this U-Haul -- friendly and helpful.

Andrea D. | First Impressions |
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No complaints. Was treated with respect. Everyone was helpful

Donna N. | First Impressions |
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Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.

Jeff H. | Overall Experience |
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Everything was great!

Lawrence T. | Overall Experience |
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Have no comments

Jeff H. | First Impressions |
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John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I’ve been to ever.

Lawrence T. | First Impressions |
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The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..

Gregg F. | Overall Experience |
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They made sure everything was taken care of in a quick manner. I didn’t have to worry about anything. Please give this location a raise

Glen S. | First Impressions |
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Everything went great! Great customer service and great people. Thanks for all the help.

JACKIE J. | Overall Experience |
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None

Dallas I. | Overall Experience |
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the staff at uhaul was very helpful and professional.

toiya M. | Overall Experience |
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The $30 late fee on the 3rd day after your due date is like racketeering other storage facilities charge a $1 a day when late.

neta d. | Overall Experience |
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Thank you

michelle l. | First Impressions |
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Great job

kelly c. | First Impressions |
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My experience at this u-haul has always been good. Friendly customer service.

karla K. | Overall Experience |
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I would recommend this Uhaul if you're in need of a storage or a truck if or when you move. The staff was always friendly and helpful.

Brent B. | Overall Experience |
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I ended my contract mid month and was expecting a pro-rated refund of the last month paid. That would be my only gripe and they raised my fees 2 months into my agreement. Bait and switch.

Mary T. | Overall Experience |
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The staff could not have been any more courteous, helpful or accommodating. My UBox storage arrangements/needs were anything but ordinary, but Allison and her team made it easy every step of the way.

David C. | Overall Experience |
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I've done business with this Uhaul several times and never had a problem.

Marques O. | Reservation |
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It was a good experience

MIA S. | Reservation |
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They are always great with my needs

Taylor W. | Overall Experience |
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Everything was 👍🏾

Katelyn C. | Overall Experience |
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We had a great experience until we moved out. Our card was ran for the whole month with no prorating options. That is a cheap way to do business. U-haul should really look at amending the policy.

Robert S. | Overall Experience |
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I'm always impressed and pleased with the service here! Very friendly staff that's fun to interact with!

Jasmyne B. | Overall Experience |
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The staff was so slow at getting to the customers in the lobby. The older lady in the store has the most nastiest attitude I’ve ever seen. She was rude, disrespectful, and not polite at all.

No reviews have been submitted for this location.

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