Customer Reviews for U-Haul Moving & Storage at Keller Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Keller Lake

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Darnell W. on

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The only thing was they don’t have but one dolly so I didn’t get one

Grace M. on

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Employee wasn’t the friendliest or helpful but truck and location is why I rented.

JoAnne M. on

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We specifically chose this location as the website had both the truck and appliance dolly available and our reservation was confirmed as such (15ft truck with appliance doly) as we were moving only appliances. when I picked up the truck I was told they didn't carry the appliance dollys - If that was the case I should not have been able to reserve it while making my reservation also The truck i had was fine with the exception that the dash lights didn’t not work so it was difficult to drive after the sun went down due to not being able to see the gauges The staff was courteous however our move was very difficult as we did not have what we needed. Disappointed

Sumit A. on

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Stacy D. on

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Fadumo S. on

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Clean and 19.99 but I pay more $51 they lie

dennis l. on

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excellent

Jonathan T. on

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Fix the computer system, I had to wait while the representative tried to get thru the process because of computer problems, not the reps fault, but unbearably slow.

Timothy M. on

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william L. on

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Kevin J. on

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Every thing was fine. Worked well.

Wayne C. on

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Heather L. on

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Jennifer M. on

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Everyone was fantastic!!!

Diamante J. on

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The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Sandra K. on

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Rachel R. on

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William B. on

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Warning - Read the reservation documents! You are not guaranteed are trailer at the location you select! My trailer pickup location was moved to a uhaul center 50 miles away the day before my pickup. Then this location had no road worthy trailers available! Thankfully the Maplewood location had something. So Maplewood gets 4 stars. Uhaul's booking system gets 1 star.

Tkeiah L. on

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I had rented out a uhaul which was great and all with the manager. I had came back to return it and also to get a storage unit. An employee (not manager) there lacked customer service because he was focused on counting the coins to put in the register for 5 min, eating a snack and then he later assisted. My issue is that I had already explained to that rep that I have ordered a storage unit online and was charged as he was entering the same information that I had did online and he basically said to deal with it by reaching out to customer service for Uhaul for a refund. After speaking to Uhaul customer service now I have to speak back to the same location who did not understand my inquiry. I am waiting for the manager to contact me back asap to look into how I have 2 storage units when I had previously explained I only needed one. I am very dissatisfied with the experience overall.

Elliot C. on

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Cha X. on

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Chris H. on

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Becky E. on

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Donald H. on

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Friendly staff. Courteous service.

Gregory H. on

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How do you spell Ron? RON... How do you spell Barbara? BARBARA 3 TIMES. Really? you need to hire qualified people that can at least spell.

Sheila A. on

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Elizabeth F. on

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dennis l. on

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Keep up the good work.

dennis L. on

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Keep up the great job

Ron H. on

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Hour and one half late on promise pickup date. Compensated for lateness.

Joseph L. on

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Kyle S. on

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Did not have truck on location at time of confirmed pickup.

Carol N. on

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I was charged an extra day. Why I returned the truck at around 3pm. I received a call at 5:12 asking if I still had the truck. I said no, it was dropped off at 1197 E Hwy 36. I think because I was told where to put the truck is why it was not noticed where it was.

Jeffrey G. on

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When I went to drop off the trailer I had nothing but trouble with the staff at the U-Haul store. They had me drive down the main lane so I could drop off the trailer. Unfortnatually, there were two truck at the end which prevented me from making the corner so I could drop the trailer. I had to get the person that was working there to move the trucks and then I was able to park the trailer. Then when I went to look for the staff person I found him in the office helping another customer. When I asked him about removing the trailer from my truck he told me that I could do it myself. Which I did. Then I had to go back to the office to ask the staff person for a receipt, He seemed to be offended that he had to go back to the trailer to scan it in so I could get a receipt. I was there for over 2 hours just dropping off a trailer. I was really frustrated that I had to waste so much of my time there.

Jeffrey G. on

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The person that helped me when I dropped off the truck was nice but cold. I was glad that I was able to drop off the truck off and was given a receipt for it. Unfortunately, she charged me for 12 shipping blankets that I wasn't given at the start of our trip.

glender a. on

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My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off

sheryl S. on

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RUSSELL V. on

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Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.

lakesha j. on

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The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.

Megan S. on

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Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!

ebony j. on

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The young lady that helped me so much.

THOMAS D. on

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none

Victoria R. on

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We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st

Kong H. on

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Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.

Tamura N. on

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The doors don't open. Usually you can't get ahold of the office.

MICHAEL R. on

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Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.

Paola C. on

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Great service

Scar-Lar J. on

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Didnt knowxwhat storeage was open

Matthew C. on

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Sammi worked well with my needs. His staff is very good and attentive.

RAY L. on

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Amazing service...thanks

BILL F. on

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Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9

john c. on

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Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out

Ka Ying Y. on

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good job

Nicholas C. on

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Smooth handling and quick service

Roni B. on

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Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.

Brent D. on

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I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.

Charles V. on

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I decided not to take a unit

Kip K. on

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Just didn't need the space anymore....

marybeth h. on

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Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.

Peter R. on

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Awesome staff!

Rose W. on

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We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.

Tyler W. on

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Joseph was very understanding and absolutely exceed expectation.

MONTY F. on

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The staff were great to work with.

ian d. on

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I believe I was over charged on my card for my truck

Jason F. on

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Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$

rachel g. on

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Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.

richard v. on

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Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.

CAROL M. on

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WATER AND RODENTS. WOULD NEVER RENT AGAIN.

Nicole M. on

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Service provided was excellent and so was the staff.