Customer Reviews for U-Haul Moving & Storage at Keller Lake

1852 reviews

1195 E Hwy 36   Maplewood, MN 55109
(& English)

(651) 484-4465

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(651) 484-4465

1195 E Hwy 36
Maplewood, MN 55109
(& English)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager was fantastic! She was super helpful and very nice!! Thanks for helping a gal out. Shoot out to her for being awesome!!!

Tawny S. 
Rating:
5.0

Good equipment-- good value

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

I don't normally ride in trucks, so I don't close the door accordingly. As a result, I was on the freeway when it seemed my door was not closed well. No indicator lights, but I did notice a difference. Also, I was not aware that furniture blankets were already in the truck. Felt sort of like a swindle when I realized it.

Mikki M. 
Rating:
3.0

Maybe not have your gal there checking the truck back in to not be under the influence of something. Not a very professional experience. I do not mean to be a jerk about this but it kind of capped off a horrible rental experience.

Kevin B. 
Rating:
4.0

Tire pressure was low per the dash indicator

James B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Kayla and Shinka were superb customer assistants compared to someone on the reservation desk who was extremely unprofessional.

Melanie L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Everything with the service was really good. Just keep up the good work. The woman was very pleasant and nice and the gentleman that was working with her was very helpful and pleasant also.

Chaochi L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

No issues with customer experience.

Royal Prince S. 
Rating:
5.0

Nothing, it was great! At the location that is. Insofar as U-Haul itself I was very unhappy that I wasn't able to upgrade to a larger truck! I tried logging on numerous times and it wouldn't let me, I tried to get a code sent to both my email and my phone number, and neither would work. It was extremely frustrating and because of that I had to make two trips!

Traci V. 
Rating:
5.0

Keller Lake Uhaul in Maplewood MN was outstanding. the problem I had was that I planned for and received a confirmation for a different location that was closer to my storage unit in Cottage Grove, MN. I was suppose to get a call from acorn storage on West Douglas road in Cottage Grove MN. So I showed up in cottage grove not knowing my reservation haf been switched. I wasted 15 miles there then had to go another 20 miles to get to Maplewood where my truck was reserved then i had to drive another 15 miles to go to my storage unit that was less than two miles from the acorn storage in cottage grove 30 miles round trip then another 16 miles to return the Uhaul truck. Everything was good at Keller Lake Uhaul in maplewood just the unplanned reservation change and the logistics of an additional 35 miles in in my personal car and the additional 35 miles added to my rental at $.79/mile plus the additional gas for both on an already stressful day didn't sit well with me. I had a confirmation notice saying i was set in Cottage Grove MN. It seems like I was switched because Keller lake was open on Sunday and Cottage Grove never called to confirm or verify before on Friday or Saturday being they were closed on Sunday.

Jason H. 
Rating:
4.0

My invoice reflected estimated miles, not actual miles. I should be getting a reduced invoice. Please confirm

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

This young lady was very busy and worked quickly and was so helpful and friendly.

Beth F. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie B. 
Rating:
5.0

Staff is friendly and helpfull, access was important. Thank you.

david f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

serita g.  |  First Impressions 
Rating:
3.0

This location is difficult to get in and out

Kristina D. 
Rating:
1.0

I have a billing problem and I sent email to the email ID that came on my email with receipt and got no response yet. I called the customer service line and waited for 30 mins to connect and the agent cut the call abruptly with no resolution- the 2nd time. This is the last time I am going to U-Haul and waiting my money and time. Thanks.

Leonid K. 
Rating:
5.0

I mean my reservation was ready for me even though I was 30 minutes late. Pretty convenient for me

Meng X. 
Rating:
3.0

Again, I had chosen a much closer place to drop it off, and you changed it to a much farther place.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Victoria K. 
Rating:
3.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Roger and Sarah R. 
Rating:
5.0

Great truck. Easy to use and safe. The gal that helped was awesome. She was busy but very helpful. I had no issues. Very professional. Clean shop and grounds. The gal knows the job. Thank you very much.

Jason A. 
Rating:
3.0

The truck has a transmission problem and drops down a gear when you press the brakes even when driving highway speeds. This results in the truck engine revving to 4000-4500 rpms all the time as it downshifts

Timothy O. 
Rating:
5.0

The van was in excellent condition and very clean. The office staff was extremely helpful and made sure we had everything we needed. Thank you!

Bret M. 
Rating:
2.0

When I signed up for move-in it was indicated that there would be a new lock located inside the unit for me to use, however there was no lock. When I moved on, the office was closed, so I could not get one. My unit is 306 if someone wants to place a lock on it for me.

Nicholas M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shara M. 
Rating:
3.0

Customer did not leave a comment.

Alexander C.  |  First Impressions 
Rating:
5.0

Very efficient and informative staff made my use of a 10' truck very easy. Will be using U-Haul Moving & Storage at Keller Lake again when the need arises.

James B. 
Rating:
3.0

Very hard to find and GPS has hard time getting you directly there.

John W. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
2.0

The store manager didn't know how to process my card for the reservation. She had to call her boss to resolve the issue. When I told her I also had cash if needed. she made a comment about not letting customers use cash to rent a truck. Because customers steal trucks when they rent them with cash.. I have done that at other locations. Not to mention on my arrival at the store she had ran out to catch a customer to verify how he was going to pay for his rental. It came across as she didn't trust me, because of my skin color. It made me feel uncomfortable doing business with someone who has those archaic thoughts. Re: the return of the vehicle. I was supposed to return the truck at 6:00, I was running late. I called to let them know I would be late. I was filling the gas tank and on my way back to the rental location. She told me fine. 15-20 minutes later I receive a call from u-haul manager stating I was supposed to have returned the truck at 6:00; along with a lot of attitude. I stated I just talked to you and you said it was ok. She stated she was trying to multitask and did not realize it was me she had talked to. She did apologize for her mistake. In my opinion that should not have happened. For these reasons I would not recommend this location. I have had excellent service at the u-haul store on University ave, Midway St Paul, MN.

Melanie W. 
Rating:
5.0

Staff was Awesome!

Eric G.  |  Overall Experience 
Rating:
5.0

This will always be my Uhaul as long as Kayla is management.

dale K. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

ALEX C.  |  Overall Experience 
Rating:
5.0

Very easy and affordable!!!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Tony Y. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

All good!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Bryant P. 
Rating:
4.0

Customer did not leave a comment.

Jeanette J. 
Rating:
5.0

Customer did not leave a comment.

Marcae B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

The two workers there Saturday 6/12 were a joy to work with and very helpful, made a lovely experience.

joshua R. 
Rating:
5.0

I was very satisfied with the customer service. Such nice people

mai Y. 
Rating:
5.0

No comment

Lucille A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W.  |  First Impressions 
Rating:
5.0

Kayla provided excellent service, both when i picked up and when I made my subsequent reservation in person.

Kenneth H. 
Rating:
3.0

Customer did not leave a comment.

Kynethie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erick L. 
Rating:
5.0

The folks working here for both pickup and return were AWESOME!

Andrew B. 
Rating:
5.0

The assistance was the best... (all-time)!👌👍

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Dewayne C. 
Rating:
5.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

an old pallet was left in my unit, otherwise everything is great!

Cassandra M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Kayla is an awesome staff!

Alexander C.  |  Overall Experience 
Rating:
5.0

Always very organized. The manager is professional and pleasant to deal with! Always refer people to that location.

Sheree I. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!

That One Guy and The Chick L.  |  Overall Experience 
Rating:
5.0

Nothing. Shanika Johnson was the young woman who helped us. She was so kind, helpful, and pleasant. She really lightened our mood on a stressful moving day. Very cool lady.

Tristan C. 
Rating:
5.0

Customer did not leave a comment.

Emily J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Jo D. 
Rating:
5.0

Excellent service all around! The easiest part of the whole moving day experience.

Ann P. 
Rating:
5.0

Ashley is freaking awesome and is always quick to help when needed

lisa f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
5.0

The woman that helped me was EXCELLENT, I will be going to this location again

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
1.0

Not screw customers over. No one I know is ever coming here.

Michael L. 
Rating:
5.0

Excellent Customer Service

Martin B. 
Rating:
5.0

Very helpful customer service.

Gaye L. 
Rating:
1.0

The manager was very unprofessional and expressed herself with profanity! I would never want to go back there. It was also opened late and the manger complained about us customers and why we rented so early in the morning.

Maria P. 
Rating:
5.0

The guy who checked me out in the morning was great (I neglected to ask his name but the rental contract said Antonio?) The card reader and printer were both broken, but he handled it like a pro while juggling other stuff too. Definitely a solid guy who knows his business.

David P. 
Rating:
3.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

The Maplewood location was amazing the team members there were extrémalo helpful went above and beyond to assist me. I even remember the name of the team member that took care of me. Kayla she was outstanding would definitely recommend her she deserves a race and may be she should be used to train other locations on customer service.

FRANCES Q. 
Rating:
4.0

Simple and painless drop off. Easy enough

NATHAN E. 
Rating:
5.0

Oil change light came on every time I started it up. Mileage was different, so I was over charged.

Timothy L. 
Rating:
5.0

We were very please with the whole experience

Tami S. 
Rating:
3.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Smooth experience.

George H. 
Rating:
4.0

Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.

Tiffany S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Larry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL W.  |  Overall Experience 
Rating:
5.0

Kayla at the uhaul place in maplewood went above and beyond to help. Moving is very stressful in itself. Its amazing when you have someone that is helpful and friendly. Shes amazing!! Thanks Kayla for all your help!

Kara M. 
Rating:
4.0

OK so far, unless I get a $9,000 charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surcharges

Eric T.  |  Overall Experience 
Rating:
5.0

I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYE

thomas j.  |  First Impressions 
Rating:
5.0

Friendliest, nicest staff!

Nancy H.  |  First Impressions 
Rating:
5.0

All went very well. Thank you.

Pamela L. 
Rating:
5.0

Shanika was fantastic and the customer service was great. We would highly recommend renting a U-Haul from here and we will be back! Great value as well

Kirk P. 
Rating:
5.0

please fix mobile app which consistently becomes unresponsive at various screens, including if not more importantly during the self-service check-in and return.

Maximilien C. 
Rating:
5.0

Customer did not leave a comment.

Carla R. 
Rating:
5.0

Customer did not leave a comment.

Nhia Y. 
Rating:
4.0

Customer did not leave a comment.

Cyril K. 
Rating:
5.0

I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Thank you.

Gabrielle G.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾

Maurice W.  |  First Impressions 
Rating:
5.0

The person who helped me was a nice female and they both were nice

paul Y. 
Rating:
3.0

Customer did not leave a comment.

Sheng V.  |  Online Move In 
Rating:
1.0

I had truck reserved for pick up at 8:00 pm. It was not there. Had to wait 30 minutes. When i dropped it off had to stand in the rain waiting for office person. The people helping me move had other commitments and could not help finish. I had to do it my self. Im 72 years old! Worst cutomer service I have ever experienced!

Bill O. 
Rating:
5.0

Customer did not leave a comment.

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

paul f.  |  Overall Experience 
Rating:
3.0

Take time to not forget anything when checking out a customer. The agent almost forgot my storage unit and did forget my paid lock. There was no balance in the light fixture in my unit. But overall the agent trusted me well enough to keep the gate open 24 hours for me the first night! That was well deserved!! Thank you Kayla!!!

Denise S. 
Rating:
4.0

I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.

MARK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Shanikia was very friendly & helpful.

Thomas H. 
Rating:
3.0

Happy with the storage unit/free month! Customer service was incredibly slow..

Nora T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA B.  |  First Impressions 
Rating:
5.0

Staff was very kind and helpful! Definitely would recommend! Location is easy to get to and everything was clean on site.

Ciara W.  |  Overall Experience 
Rating:
4.0

Kayla was very helpful!

cheryl K. 
Rating:
5.0

In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Great customer service.

Vivki F.  |  Overall Experience 
Rating:
5.0

I had an awesome experience. The staff was very kind, professional and very informative. Thank you so much for everything you do.

christine M. 
Rating:
5.0

The lady that helped us was super nice and very helpful when we returned the trailer after hours.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Judith F.  |  Overall Experience 
Rating:
5.0

I would use this location again.

Dale H. 
Rating:
5.0

Kayla was very helpful and friendly!

Twyla H.  |  First Impressions 
Rating:
2.0

The office hours were never consistant, every month was some type of pronlem

nicole w.  |  Overall Experience 
Rating:
5.0

The staff was super friendly and helpful.

Ciara W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emily J.  |  First Impressions 
Rating:
3.0

The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Diamante J.  |  First Impressions 
No reviews have been submitted for this location.

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