Customer Reviews for U-Haul Moving & Storage at Keller Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Keller Lake

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Maurice W. | First Impressions |
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Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾

paul Y.
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The person who helped me was a nice female and they both were nice

Sheng V. | Online Move In |
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Customer did not leave a comment.

Bill O.
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I had truck reserved for pick up at 8:00 pm. It was not there. Had to wait 30 minutes. When i dropped it off had to stand in the rain waiting for office person. The people helping me move had other commitments and could not help finish. I had to do it my self. Im 72 years old! Worst cutomer service I have ever experienced!

Lauren D.
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Customer did not leave a comment.

paul f. | Overall Experience |
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Customer did not leave a comment.

Denise S.
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Take time to not forget anything when checking out a customer. The agent almost forgot my storage unit and did forget my paid lock. There was no balance in the light fixture in my unit. But overall the agent trusted me well enough to keep the gate open 24 hours for me the first night! That was well deserved!! Thank you Kayla!!!

MARK W. | Overall Experience |
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I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.

James D.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Thomas H.
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Shanikia was very friendly & helpful.

Nora T. | First Impressions |
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Happy with the storage unit/free month! Customer service was incredibly slow..

ANGELA B. | First Impressions |
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Customer did not leave a comment.

Ciara W. | Overall Experience |
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Staff was very kind and helpful! Definitely would recommend! Location is easy to get to and everything was clean on site.

cheryl K.
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Kayla was very helpful!

Vivki F. | Overall Experience |
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In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Great customer service.

christine M.
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I had an awesome experience. The staff was very kind, professional and very informative. Thank you so much for everything you do.

Jacqueline D.
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The lady that helped us was super nice and very helpful when we returned the trailer after hours.

Donald S.
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Customer did not leave a comment.

Judith F. | Overall Experience |
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Customer did not leave a comment.

Dale H.
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I would use this location again.

Katherine M.
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Staff was very friendly, knowledgeable and helpful!

Courtney I.
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The mobile pickup on the website didn't work so we were very lucky the location was open. (Kept saying it could not locate us even though location access was allowed on the internet app)

Mary Q.
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Customer did not leave a comment.

Christopher G.
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The sweet girl that worked this location is an all star. Made everything very easy and was just an all around great employee. She is what made this experience with u haul for my 3rd time the best one yet. Also, it's not easy driving the 26 foot party barge around lol. It's so dang big. But I needed that much. Also, I was quoted $299 from a direct competitor for the exact same size truck and this one was only $40. Another reason I will always recommend Uhaul

Jennifer P.
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Customer did not leave a comment.

Melanie B.
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Staff are wonderful and respectful. The process was so fast compared to other locations. Thank you Keller Lake U-haul. ;)

melania B.
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The "change oil" message was up on the truck dash. I was charged the original estimate rate and the final rate and cannot get ahold of anyone to deal with this issue. I assume I will have to go back to the facility in person to get this fixed.

James H.
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Customer did not leave a comment.

Kathryn M.
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Customer did not leave a comment.

craig D.
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Efficient, but not overly caring. It seemed just like another transaction, that my business was not appreciated.

Mark B.
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Although I completed online check-in, when I arrived at the location, the associate who assisted me wasn't sure whether the trailer I reserved was available and had difficulty completing the check-in process, including processing the payment. After 15 minutes or so, he asked for assistance from another associate (I think her name was Alyssa.) She was very helpful and promptly directed me to the location of the trailer, hooked it up and answered all my questions.

Christine T.
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Nice friendly staff! The van I used was brand new! :)

gail M.
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I had trouble with the app when checking in. Staff on site were really helpful! Drop off was a snap, no problems at all.

Twyla H. | First Impressions |
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Kayla was very helpful and friendly!

William A.
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Good

RALPH L.
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Everything was perfect! I can't remember the name of the woman who was working there, but she was wonderful! She was friendly, but very professional. She knew the business well and was very helpful, answering all my questions with a smile and making sure I understood. She is definitely an asset to the company.

Michael V.
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Person that greeted me did not have a face mask on!

Michelle L.
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noTHING. eVERYTHING EAS GREAT! tHE PERSON WHO HELPED ME WAS PLEASANT AND FRIENDLY AND VERY HELPFUL!

nicole w. | Overall Experience |
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The office hours were never consistant, every month was some type of pronlem

Loren D.
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Customer did not leave a comment.

Vern C.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

alexis B.
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This location needs to be looked at - as all the employees there are on heroin and meth! It is disgusting! Little kids running around a guy who is nodding off because he is so high on heroin, I had ask him 4 times “sir, are you okay????” Because he we going to fall over ! Please don't go to this uhaul place ! It seems like a just a drug place!!!

Joel G.
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Customer did not leave a comment.

jeremy B.
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Reserved the 20-ft U-Haul in my town near the twin cities Minnesota two weeks in advance.day before the move they tell me it's not there and I have to drive a total of a 60 mi round trip to get it up north nowhere in the twin cities what a joke never again.... I'll definitely be renting from Penske.

Sai V.
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Customer did not leave a comment.

kimberly m. | Overall Experience |
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Customer did not leave a comment.

Ciara W. | First Impressions |
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The staff was super friendly and helpful.

Sheila S.
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Customer did not leave a comment.

FRANCESCO E. | Overall Experience |
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I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!

Kathryn B.
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Customer did not leave a comment.

Nou H. | Overall Experience |
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cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.

Carl S.
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Customer did not leave a comment.

Amy H.
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Truck was ready for me when I arrived. Simply grabbed the keys and went. Drop off just as simple with on-line process. Excellent experience

April K.
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Customer did not leave a comment.

Mikaila S.
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Communication was lacking severely. Frustrated that I wasn't told the process on how to return. The prices were not clear, an I believe I was charged incorrectly.

Bill L.
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Nothing. Great job!

Timothy R.
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Customer did not leave a comment.

lavee Y.
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Customer did not leave a comment.

William S.
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Make sure the tank is completely full. We only put on 13 miles and when putting in gas we had to put in 3 gallons of gas

Julie H.
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The U-Haul computers were not working on Saturday May 30th. None of my debit/credit cards were accepted. Fortunately I had cash. Unfortunately I was told that all transactions had to be cash for the day at the location. That's not a good for a Saturday at the end of May.

Cyril K.
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Customer did not leave a comment.

Paul K.
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Have staff be more professional.

GRETCHEN J. | Overall Experience |
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I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10

Rachel P.
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Very friendly staff and fast service!

Mark K.
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Customer did not leave a comment.

Daisy H.
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Customer did not leave a comment.

Erle M.
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Customer did not leave a comment.

Melanie D.
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When my self checkout was not working they were very helpful!!

vince T.
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Customer did not leave a comment.

Matthew m. | Overall Experience |
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Lotta of valuable stuff Damaged by mice.

Robert P.
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Check-out and check-in were both quick and easy. Professional and courteous staff.

Emily J. | First Impressions |
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Customer did not leave a comment.

David H.
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The guy at Alcorn mini storage in Blaine was very paranoid about Coronavirus. I couldn't figure out the self pick-up. I was waving at him through the window and he wouldn't help. Finally after about 30 minutes he came out and told me to stand across the lot. I think with 500 people in Minnesota in infected and he works at a place where people need help he should have been more receptive. I walked towards him and he ran back in the building. I think it was very Ridiculous. When I dropped it off, The lady came out and talked to me and everything went well.

Heather F. | Overall Experience |
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Customer did not leave a comment.

SCHLEEN A.
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Customer did not leave a comment.

Tanisha E.
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Customer did not leave a comment.

Talisha M. | Overall Experience |
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Love the service I received if needed again I will return

Kevin H.
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Awesome Service

Bradley S.
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Teach your employees to be able to print out a receipt without the customer waiting at least 15 minutes.

Pernell R.
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Customer did not leave a comment.

jamila B.
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Notify people that they have to create an online account to return the vehicle after hours!!!!!!!!

mark S.
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Customer did not leave a comment.

SHANON C. | Overall Experience |
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When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me

Penny T.
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Nothing, the service was outstanding!!!

Saly S. | Overall Experience |
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Need to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.

Charles M.
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Personnel in charge were very nice, etc., but took a long time to figure out how to check me in. Office was very spartan, cold for the personnel and not inviting. Company should freshen it up especially in cold winter weather.

Brett D.
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The hours for this location did not match what was advertised online. We had a 7:00 am appointment to pick up our truck but when we arrived there was a sign indicating that the hours were changed and they didn't open until 9:00. It would have been nice to get a call to not come until 9:00.

John A.
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First, online it says the place opens at 7am, the door at the place says 8am, and the gal didn't arrive until practically 9am. She took forever getting ready; counting money, troubles logging into her computer while a long line of people waiting. Finally got to me to get my truck and she said they only had one 20' truck. Well, not my problem; I made a reservation. She double-checked and there were two on the lot. Finally got my key, found the truck, didn't have a furniture dolly, went in to tell her, she told me that I could take one by the dumpster, and then we were able to leave. Very poor performance overall.

Rachael H.
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The truck I got had bags of leaves left in the back. The gas gauge was 1/4 of a tank less than indicated. When I told the employee she said "I'm not surprised" and told me to just fill it to where it is now and say it was 1/4 higher when I checked out. (Even though no one would be there for check out.) I asked if she could fix it in the computer to make sure I wouldn't get charged for it and she marked it on my original paperwork with a highlighter instead. I told her the tank was lower than where she marked and she was welcome to check. She said something to herself about, "what on earth were they doing," and marked my original paperwork again with the highlighter. After asking her several times to check and change it in the paperwork she finally went back to the computer to fix it. She also told me the key would not fit in the box when I returned the truck, so I should just put the key under the seat and lock it. I couldn't use the app to check out since my phone wouldn't connect to "share my location". I called and they said it would be fine, just lock the key in the truck and the staff would check it in the following morning. The next day the staff called me and my fiance several times to ask where we put the key because it wasn't in the box. This was the worst service.

jessica W.
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Customer did not leave a comment.

Jermain S.
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Nothing great experience quick in and out pick up and drop off thanks for making life a little easier and your lady at the desk was amazing ????

sharon g. | Overall Experience |
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The facility was well maintained and I have of good things to say about it.

Debra L.
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Customer did not leave a comment.

Glenn W.
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This is the seventh year I have used this U-Haul location to rent a truck to move set pieces for my daughter's fall ballet. As always, everything went smoothly with no problems. I found a few small items in the back of the truck such as a screw and connectors that looked as though they had come off furniture, but it was clean (no dirt).

HENRY R. | Overall Experience |
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This was a good experience

Kevin V.
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Customer did not leave a comment.

Kristine S.
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Weird layout for pickup of rentals- I wasn't expecting to have to leave my car outside of the gate and walk back through the entire storage unit area to get to the truck. The truck I had smelled of smoke. At first it seemed like cigarettes, so I drove with the windows down for a bit. After that smell had cleared, I went in to purchase things and came out and the truck no longer smelled of cigarettes, but smelled like weed. The passenger I picked up commented on the weed smell immediately after getting in the vehicle.

Vicki D.
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They reserved me the wrong truck so then I went there to pick it up the truck I wanted wasn't there so then I had to get a bigger truck and pay more bad customer service I should not have had to pay more since it was their fault

SAM W.
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The truck itself smelled very strong of marijuana and the trailer would not work once it was hooked to the truck. The brake light fuse was blown in the truck and the brakes on the trailer would lock once hooked up to the truck. Discussed with location personal and the pending charges were refunded. This was on 10/27-10/28. Now on 11/11 I was charged $103 for that same rental without my consent or knowledge. On 11/12 I was again charged $143 for the same rental without consent or acknowledgment. When I called the first day the Customer Service Rep, Katie, was very kind, apologized for the confusion and refunded the $103. On the second day the Customer Service Rep, Karen, was not as kind. She transferred me mid explanation to someone else. Now there is a complaint filed with Corporate and I had to get a whole new card from my bank.

Edward O.
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When location is open employees should be there

Steve W.
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I did the online pre check-in. Which really didn't seem to make the process any quicker. I gave all my credit card information online. I still had to stand in line, re-verify everything. Still swipe my card and sign. I was told I was all set, so I picked up the trailer and left... only to be 10 min down the road and was told I had to come back to have a picture taken of the hook-up, so I had to turn around, back track and have a picture taken. Employees were very friendly, but the needed process seemed disorganized. I had a busy day planned and was hoping to stop in, pick-up trailer and go. Took about 30+min to pick-up trailer.

Patricia L.
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Customer did not leave a comment.

Bart R.
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They were super helpful and friendly when I picked up the trailer!!!! I would personally recommend this location to others!!!!

Mary B.
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Nothing

Darnell W.
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The only thing was they don't have but one dolly so I didn't get one

Grace M.
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Employee wasn't the friendliest or helpful but truck and location is why I rented.

JoAnne M.
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We specifically chose this location as the website had both the truck and appliance dolly available and our reservation was confirmed as such (15ft truck with appliance doly) as we were moving only appliances. when I picked up the truck I was told they didn't carry the appliance dollys - If that was the case I should not have been able to reserve it while making my reservation also The truck i had was fine with the exception that the dash lights didn't not work so it was difficult to drive after the sun went down due to not being able to see the gauges The staff was courteous however our move was very difficult as we did not have what we needed. Disappointed

Sumit A.
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Customer did not leave a comment.

Stacy D.
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Customer did not leave a comment.

Fadumo S.
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Clean and 19.99 but I pay more $51 they lie

dennis l. | Overall Experience |
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excellent

Jonathan T.
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Fix the computer system, I had to wait while the representative tried to get thru the process because of computer problems, not the reps fault, but unbearably slow.

Timothy M.
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Customer did not leave a comment.

william L.
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Customer did not leave a comment.

Kevin J.
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Every thing was fine. Worked well.

Wayne C.
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Customer did not leave a comment.

Heather L.
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Customer did not leave a comment.

Jennifer M.
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Everyone was fantastic!!!

Diamante J. | First Impressions |
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The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Sandra K.
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Customer did not leave a comment.

Rachel R.
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Customer did not leave a comment.

William B.
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Warning - Read the reservation documents! You are not guaranteed are trailer at the location you select! My trailer pickup location was moved to a uhaul center 50 miles away the day before my pickup. Then this location had no road worthy trailers available! Thankfully the Maplewood location had something. So Maplewood gets 4 stars. Uhaul's booking system gets 1 star.

Tkeiah L.
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I had rented out a uhaul which was great and all with the manager. I had came back to return it and also to get a storage unit. An employee (not manager) there lacked customer service because he was focused on counting the coins to put in the register for 5 min, eating a snack and then he later assisted. My issue is that I had already explained to that rep that I have ordered a storage unit online and was charged as he was entering the same information that I had did online and he basically said to deal with it by reaching out to customer service for Uhaul for a refund. After speaking to Uhaul customer service now I have to speak back to the same location who did not understand my inquiry. I am waiting for the manager to contact me back asap to look into how I have 2 storage units when I had previously explained I only needed one. I am very dissatisfied with the experience overall.

Elliot C.
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Customer did not leave a comment.

dennis l. | First Impressions |
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Keep up the good work.

glender a. | Overall Experience |
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My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off

RUSSELL V. | Overall Experience |
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Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.

lakesha j. | First Impressions |
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The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.

Megan S. | Overall Experience |
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Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!

ebony j. | First Impressions |
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The young lady that helped me so much.

THOMAS D. | Overall Experience |
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none

Victoria R. | First Impressions |
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We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st

Kong H. | Overall Experience |
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Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.

Tamura N. | Overall Experience |
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The doors don't open. Usually you can't get ahold of the office.

MICHAEL R. | Overall Experience |
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Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.

Paola C. | Overall Experience |
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Great service

Scar-Lar J. | First Impressions |
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Didnt knowxwhat storeage was open

Matthew C. | Overall Experience |
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Sammi worked well with my needs. His staff is very good and attentive.

RAY L. | Overall Experience |
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Amazing service...thanks

BILL F. | Overall Experience |
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Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9

john c. | Overall Experience |
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Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out

Ka Ying Y. | Overall Experience |
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good job

Nicholas C. | Overall Experience |
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Smooth handling and quick service

Roni B. | Reservation |
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Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.

Brent D. | Overall Experience |
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I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.

Charles V. | Reservation |
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I decided not to take a unit

Kip K. | Overall Experience |
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Just didn't need the space anymore....

marybeth h. | Overall Experience |
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Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.

Peter R. | Overall Experience |
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Awesome staff!

Rose W. | Reservation |
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We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.

Tyler W. | Reservation |
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Joseph was very understanding and absolutely exceed expectation.

MONTY F. | Overall Experience |
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The staff were great to work with.

ian d. | Reservation |
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I believe I was over charged on my card for my truck

Jason F. | Overall Experience |
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Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$

rachel g. | Overall Experience |
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Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.

richard v. | Overall Experience |
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Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.

CAROL M. | Overall Experience |
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WATER AND RODENTS. WOULD NEVER RENT AGAIN.

Nicole M. | Overall Experience |
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Service provided was excellent and so was the staff.

No reviews have been submitted for this location.

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