I was blindsided by the app asking for passport or other forms of ID or a personal reference's phone. That should be explained before I show up at the location of the truck.
Robert W.Customer Reviews for U-Haul Moving & Storage at Kennedy Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager is one of the best.
JC O. | First ImpressionsBrigida was amazing and was able to help me and my friends move our stuff into storage coming across the country from NY. Super friendly, communicative and helped out every time I needed her. Got caught up talking to her a few times because she is an absolute joy to talk to. Brigida deserves a raise or a promotion!
Maxfield B. | Overall ExperienceYour charges are too much
Yaa K.Nothing. Excellent management and very accommodating. Great experience.rented twice in two weeks.
ROBERT K.Counter guy was very friendly and professional. thanks!
JOHN W.I find it interesting you asked zero questions about the 24/7 process. In concept this is brilliant. However the execution (i.e. directions to get to app/setting up phone were unclear, confusing and wasted an hour of our valuable rental time messing around with the confusing instructions and had to wait on hold to talk with your help desk. There were several settings that needed to be changed on the phone that were not clear in your directions. Would highly recommend you test out the process with someone who is completely unfamiliar with the process and technology and edit instructions based on their feedback.
John C.Nothing it was fabulous
NAKISHA K.The person working, I think "Nina", was very helpful. Thank you.
Jeremy P.Brigida was attentive and accommodating as we rented our unit. Brigida called us in advance of the move and confirmed the size and location needed. We received timely and complete information regarding location of the unit and access procedure. The entire rental was very pleasant due to the efforts of Brigida and her staff.
David S. | Overall ExperienceThe manager was very knowledgable and helpful with alternate solutions that sold us on using her facility. MB
Mike B. | First ImpressionsBrigida Asher is amazing!!!!
Elena W. | Overall ExperienceThey were helpful and super nice! Best part of my move. Thank you!
Devin M. | Overall ExperienceThey went up and beyond to help us out, the staff is amazing and the facilities are spotless! Thank you!
Jeffrey S. | Overall ExperienceBrigida was so very helpful, from the moment I arrived with my Uhaul truck, she went above and beyond to support me and make this a seamless transition. The facility is very nice, secure and easy to access Her inventory is abundant and she had lots of great ideas of utilizing the items available Great service, will defiantly reach out when I'm in need again
Susan M. | Overall ExperienceNot the same experience for the facility where the truck was rented on South Havana.....poor communication, etc,
Ruthann W. | Overall ExperienceBirgitta was very helpful and extremely customer oriented. She took extra steps to be sure we had all we needed to complete our storage task and our truck return.
David S.Unfortunately I don't remember the two ladies working that day but they were extremely helpful!
RALPH N.Brigida, the on-site employee was phenomenal and went above and beyond to help us. She is a real asset to U-Haul.
Keith F. | First ImpressionsBridget was so nice and helpful! She provided great customer service! There was a bad odor in the office and storage area.
Wendy E. | First ImpressionsVery friendly and great customer service! Very helpful too! Excellent experience! Bad odor in the office and units.
WENDY E.I was disappointed that we couldn’t get into the large storage unit we had discussed, but other than that the experience was just fine.
BRADY C. | First ImpressionsBrigida Asher is amazing and helped us so much after our long move from Eugene to Denver. It was such a pleasure to work with her and I felt like she clearly informed us of how to access and use our storage unit. I would recommend her a million times!
Elena W.Brigida is super helpful!
Michael P.Customer service was A1 we had a lil issue but management went above and beyond I'd recommended this location
Jeffrey H.Manager was terrific! The facility was squeaky clean. I will highly recommend her and this location!
Samuel R. | First ImpressionsBrigida Asher went above and beyond to provide exemplary service. I am moving from AZ to CO. Brigida sent text messages with her card information and informed me of the facility change. The original booking didn’t have an available unit. She followed up with 2 videos on how to access the unit using the PIN that was established. Brigida was professional and courteous. Any stress or worry I had about handling this move long distance was mitigated immediately. I was reassured that the unit would be available and that the truck could also be dropped off at the location. You can tell that Brigida takes tremendous pride in what she does. Customer satisfaction is her TOP PRIORITY!! I will continue to do business with Uhaul indefinitely. Thank you!
Shanel K. | First ImpressionsBrígida Asher is amazing … she needs a raise and a promotion!
Ethan V. | First ImpressionsSo helpful, we were moving into our unit after hours and the employee on staff made sure to call me before closing and get us checked in and move us to a more convenient unit that had opened up that morning.
Paxtynn R. | First ImpressionsShe was so nice and so helpful. The facility was clean and well maintained. I’m impressed so far.
David C. | First ImpressionsAll the reps were friendly; informative and polite
ERIKA C.Brigida was wonderful! Friendly, knowledgeable and a pleasure to meet. I have dealt with U Haul many times over the years but never had such a great experience as with Brigida. I would highly recommend the Kennedy location to anyone!
Gillian D. | First ImpressionsBest service ever!!!
Ruthann W.Very friendly and helpful staff, clean facility with good security.
Jolie H. | First ImpressionsBrigida was so helpful and wonderful through the whole process of getting my unit and explaining how the system worked!
Mary M. | First ImpressionsBrigida Asher was incredibly helpful and made moving painless. Thank you!
Audrey E. | First ImpressionsI never went there. Roadside assistance picked up the defective auto transport and took it there themselves. I cannot accurately rate them as I have never even spoken to them.
Emmanuella H.The customer service I received was most satisfying. I appreciate excellent customer service and Rachel delivered. I will use your services in the future.
Kathy B.The online system of renting a truck is a massive, time consuming pain. I will never rent t uhaul again.
brett P.They use an app from Uhaul to check out the truck. This took over a half hour after we loaded the app. I don't want your app on my phone. I like most people rent trucks very rarely so why would I want an app like this. Plus the check in took 20 minutes too. This check in and check out of procedure is not good and I will chose a different rental company next time.
Peter F.