Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never went there. Roadside assistance picked up the defective auto transport and took it there themselves. I cannot accurately rate them as I have never even spoken to them.
Jeremy bonnet was extremely attentive and helpful. On the other hand , UHaul was unreachable for over 1 1/2 hrs prior to his call back. Totally inexcusable. Can’t understand how poor your communicatio
The customer service I received was most satisfying. I appreciate excellent customer service and Rachel delivered. I will use your services in the future.
The staff member was very helpful with a confusing situation.
The online system of renting a truck is a massive, time consuming pain. I will never rent t uhaul again.
They use an app from Uhaul to check out the truck. This took over a half hour after we loaded the app. I don't want your app on my phone. I like most people rent trucks very rarely so why would I want an app like this. Plus the check in took 20 minutes too. This check in and check out of procedure is not good and I will chose a different rental company next time.
