Customer Reviews for U-Haul Moving & Storage at King St

Rating:

3.0

I created an online reservation but came to pick up my truck in person at the front desk. Instead of having the employees help with the check in process, I was told that I needed to work through their online portal from my phone. The online portal was terrible! It was loading slowly, I had to manually input my information for my CC and license multiple times because of errors, and I had to wait while everything was approved through the app. If I had wanted to do everything online I would have, but to come into the store and then be made to use the online app was frustrating to say the least. The employees there were very nice and very easy to work with when I had questions, but according to them, the policy was to use the online portal app which is just annoying. If you want to do everything online, that's ok, but don't offer an in-person option and then not let people use it. I don't want to be penalized if I didn't have my phone on me for some reason or I have an older phone that won't support the uhaul online portal.

Rating:

4.0

The truck had a broken muffler and while driving it had difficulty shifting from high to low while in gear.

Rating:

2.0

there was grease /soot on the back bumper that got a;; over my mattress the back of the truck was not cleaned out, i had to do self service cause their was only one person at the counter, and i feel i was over charged i didn't drive as far as i thought and barley used any of the gas. So no i wouldn't recommend this site .

Rating:

5.0

You guys are doing great

Rating:

5.0

Losing my business isn’t going to affect U Haul’s bottom line in any way but there will have to be literally no other option for me to rent here again. This new online check in requirement is the worst. Why even have counter people when all they do is hand me my key. I just want walk in, hand you my license and credit card and drive away but… Be required to connect to the store’s Wi-Fi? Fuck you Have to give you access to my location and photos? Bite me Have to scroll through eight pages of pre populated up sells and add ons where the phrase “no I do not want this” are all the way at the bottom of the page and in the smallest font on the whole page? Suck it Return the truck at night and have to log back in, answer twenty questions and take ten photos in the cold when I’m exhausted from loading and unloading all day, all while being threatened with additional charges at every step? Lick my ass I’m sure this new app is great for U Haul but it is tedious as fuck for the actual customer. That’s it, that’s my rant. I’m sick of companies outsourcing their work to the customer - and now this app won’t even let me submit my comments if I don’t give them their fucking stars on the questions above when my anger isn’t with the location but the company. Fine, I am going to give the location the proper ratings because I don’t want them punished for corporate sucking ass. What a bunch of CYA bullshit - it’s the customer or the location not our own pain in the ass cost savings policies- so have one final Fuck You

Rating:

5.0

Every single person I interacted with was kind and professional - very helpful!

Rating:

1.0

So many hidden fees. Really incredible. Also is it true that a customer would be changers an addition fee of $25 for not folding the moving blankets?

Rating:

5.0

At drop-off I was charged an extra $15 because the truck was below a halfway full tank. We drove 22 miles and were never told we were responsible for fill up.

Rating:

5.0

The Truck shifter arm was difficult to move between Park, Reverse and Drive. Check engine light on.

Rating:

2.0

The online process for renting and returning the rental, took an hour or longer on both occasions. The actual truck rental and Dolly worked well without issue.

Rating:

3.0

The technology and reservation tools were a mess. Took a half hour for the attendant to sync up With our reservation.

Rating:

4.0

Mobile check in was a disaster. Asking for employer phone/contact is unacceptable. I then went for in person check in but the lady at the counter (very nice btw) “couldn’t” check me in since I selected mobile check in. Picture upload wouldn’t work on the mobile app. Advertising a $29 rate, and another $59 “rental” rate is misleading and borderline false advertising. It was not clear I had to put fuel back in the truck, so I was charged an outrageous $35 for probably 3 gallons of gas. Overall poor experience.

Rating:

5.0

Make sure repairs that have been charged to other customers are made. make sure equipment is cleaned.

Rating:

5.0

EVERY TIME I USE THIS LOCATION THEY EXCEED MY EXPECTATIONS. ALWAYS IMPECCABLY CLEAN VEHICLES, ALWAYS FRIENDLY SERVICE UP FRONT, REASONABLE PRICING, FREINDLY TEAM MEMBERS EACH AND EVERY ONE, EXPLAINING ALL THE NECCESSARY INFORMATION ONE REQUIRES. SIMPLY THE BEST!

Rating:

5.0

Each team member seemed knowledgeable and were helpfful. Professional demeanor all around. Above and beyond care for customers, patient, and dedicated. Took time to answer my questions, offer recommendations, and show rental equipment. Great team and service!!

Rating:

3.0

I rated it average for 2 reasons. First the 10’ truck was clean however the front passenger side bumper was being held on by zip tie which I questioned its safety. For what one pays to rent a truck it should have been repaired correctly not zip tied. Second you suggest we take picture of the vehicle and mileage/gas which I did where you had it waiting on me which was not in the drop off return area it was on the side of the building. I took pictures before moving the truck the gas gauge read almost full. As I slowly started to move to rehook my seatbelt I noticed that the gas gauge now read much less then were it did because it’s now on a flat surface putting the gas just at half a tank. I took pictures before moving again. When we returned the truck I explained this to the gentleman who meet me in the drop off area and shared the photos showing the big difference he thought it was funny I certainly did not and he made the remark oh you caught that as if they knew in advance what they were doing. Making people think the gas is at one level when reality it honestly is much lower which I found disturbing. When we put the gas in it before returning it I wasn’t sure which to go by so we actually filled it to the “faulse” reading they tried to make us believe it was at from the beginning. The gentleman said they had to go with the orginal reading really that is so dishonest. We should’ve been offered a discount or apology at the least but no nothing what so ever. I find the scam that went on is done daily after the guy who checked the truck back in seemed to know the gas wasn’t were they claimed it to even be from the start with his remark. Please advise your team the correct way to check out a truck and not put the truck on the slant it was at when we were told to look over the truck and make note of any damages prior to leaving because clearly the gas gauge is not correct making your customers responsible for gas they never knew wasn’t there.

Rating:

1.0

The employee at the front desk seemed like she was inconvenienced that she had to work because I wasn’t receiving texts with a one time code to log in after scanning the QR code to fulfill my reservation. After this was complete, she told me to walk outside to find my Uhaul. When I did so, no one was out there to tell me which Uhaul was mine. So I walked back inside and asked the woman only for her to again yell at me and tell me it’s outside. So I walked back outside and someone was finally there to tell me which was mine. Also when I returned the truck, I was told I had to pay a gas fee. I was not told by the woman that I had to fill back up the 29 miles of gas I was estimated to use prior to returning. I thought this was included in the price. Overall, real terrible customer service with the employee at the desk.

Rating:

5.0

Clearly state on the app it’s not just mileage but fuel charges as well. We thought if we’re paying.99 per mile that covers fuel. It does not. But the overall experience was very good. Love the mobile check in and out. Light years from the way it used to be! Good job!

Rating:

5.0

Very courteous, Awesome crew as always! Highly recommended this location.

Rating:

5.0

you're the best

Rating:

3.0

The truck was in poor condition the muffler was broken and the exhaust was very noisy. The transmission. Was in poor shape, the radio was not working. The dolly I had pre rented was not in the truck..

Rating:

3.0

This truck was very old considering the trucks I’ve driven in the last. The “mother’s attic” had a leak and ruined some artwork I had, not good.

Rating:

5.0

Nothing, everything was great !!!

Rating:

5.0

very efficient pick up

Rating:

5.0

Without a doubt the best run UHAUL branch in the city. Customer service continues to be outstanding and excellent!

Rating:

3.0

The truck only had 1/8 of a tank of gas. That was an issue.

Rating:

5.0

Everyone there was unbelievably helpful all the time. Nicest and most helpful people. Would definitely recommend them.

Rating:

5.0

We have tended to rent a lot of equipment from Uhaul over the years in multiple cities. The site on King Street in Charleston is BY FAR the best I've rented from. The folks there are friendly and helpful and the equipment is very well maintained. This time I also rented, for my first time ever, a car carrier. The staff explained everything important to me and helped me load my strange little mini truck onto the carrier - not an easy task I might add. HIGHLY RECOMMEND THESE GUYS!

Rating:

5.0

Young man at the drop off point was very professional and helpful.

Rating:

5.0

The entire experience before getting to King Street was a complete nightmare. You should quit pushing your app and get your customer service in order.

Rating:

5.0

Gr8 staff experience

Rating:

5.0

Great Customer Service

Rating:

5.0

Staff is Awesome, best anywhere

Rating:

4.0

Only minor comment involved the fuel level (FL) of the rental vehicle. The initial FL was recorded by the staff as half full, when really it was about 3/8ths full. Standing outside the vehicle looking in, due to parallax error, the FL looked to be half, but seated in the drivers seat with a straight look at the fuel meter showed that it wasn’t…I took a picture before leaving, showed it to the staff when I returned the vehicle, and they agreed that they had misread the FL & I was not charged for “missing” fuel.

Rating:

3.0

Truck was in empty when I picked it up. Service member put gas down as 1/4 full. Had to buy gas as soon as I left the lot.

Rating:

5.0

Awesome staff

Rating:

3.0

The staff was very accommodating and helpful, and the store was well-equipped with all kinds of moving/storage supplies and rentals. My main critique was with the truck because I don't think it was ready to be released to anyone and it was not a comfortable drive to Florida. 1.) The cab was absolutely filthy with hair and dust all over the seats, floorboard, and dash at pick-up. I had to shop-vac the cab when I got home, when this shouldn't have been my job to do. 2.) The engine light was also On, but I was told it should be okay. Though I don't believe the engine light issue affected my trip, this should have been corrected prior to the truck's release as a precaution. 3.) Lastly, steering the truck was very difficult because the wheels were misaligned. I had to keep the steering wheel aimed to the left to make the truck go straight, even though I made sure my heavy items were towards the front, the weight was balanced, and my car was positioned correctly on the autotransport. I steered left when the truck was full and when it was empty without the autotransport so I know weight was not the issue. I pointed this out when the truck was dropped off and they agreed it needed a wheel alignment.

Rating:

5.0

Representatives were knowledgeable and courteous.

Rating:

5.0

The owner was very professional and nice to me and my husband. He should own all the uhaul places down here. We was happy with our service. Thank you

Rating:

5.0

King Street location is always my favorite. Very responsive.

Rating:

2.0

Customer service was horrible.

Rating:

5.0

Opened early, everyone was very helpful and professional.

Rating:

5.0

Great customer service, everything done in a timely manner!

Rating:

5.0

Would rate this transportation facility as the BEST in Charleston. Customer Service is outstanding!

Rating:

5.0

Excellent customer service. Quick in and quick out! The return was Excellent!

Rating:

5.0

Super fast and easy, both the checkin and checkout

Rating:

3.0

Too busy of an area

Rating:

5.0

Very friendly and professional people.

Rating:

2.0

Drop off location and checking in nails upon their return was extremely difficult and such a hassle. Almost got charged additional money and had to spend hours on the phone figuring out how U-Haul made a mistake and where it was.

Rating:

4.0

Y'all already got it down pack everything was good

Rating:

1.0

Truck I was given needed maintenance and I was rushed to bring it back even though it states in the contract I could extend it and they didn’t want to let me

Rating:

5.0

Elijah came to the truck as I was trying to check in online after they closed. He was leaving and stopped to assist me in checking in the vehicle. I was grateful because I was exhausted from the trip. Thank you for coming to my rescue.

Rating:

5.0

Experienced, friendly staff got trailer off my car and got me out quickly. GPS had me enter from a side street and had to turn around but that's on WAZE.

Rating:

1.0

All of my stuff was damaged, lost, taken, or ruined in a water leak. Wasn’t told about any of this until the day I tried to remove my stuff from storage. Staff didn’t help a single bit.

Rating:

5.0

Location was why we chose this facility. However, the people and its facilities were above expectations. People were friendly, honest, and helpful.

Rating:

5.0

Staff was super friendly and helpful!

Rating:

5.0

Everything was great. Had a few issues but Elijah has such knowledge about everything and straightened everything out. Elijah is a top-notch customer service person and deserves a BIG raise. He is the best at what he does.

Rating:

5.0

Staff was super understanding and friendly - moving is very stressful.

Rating:

5.0

Incredible customer service

Rating:

1.0

Stole my money That was due to me and the manager Elija was in on it I got a lawyer On the case already Only because I’m not Alone !

Rating:

1.0

Had to throw all of our belongings away. Mouse droppings throughout our locker.

Rating:

5.0

Elijah is very helpful and quick

Rating:

3.0

Lots of debris and other indications of street people around facility and parking lot. -Robert

Rating:

4.0

A very secure building, the double card entry was a brilliant idea, but the storage spaces had no lighting which is the norm but the hallways didn’t have significant lighting either so the storage space didn’t receive any ambient lighting.

Rating:

5.0

Homeless people using facility for refuge.

Rating:

2.0

I completed my discharge process online. I completed the process well before my next payment date. I will still send a bill in the mail. I have a discharge email stating that my discharge was complete. I follow all the steps and I took all the pictures and I sent the pictures in and I kept the email that I was sent for proof of my discharge.

Rating:

5.0

The staff was very helpful, friendly and engaging, I would recommend the King Street location in Charleston S.C. to any and everyone 😁

Rating:

3.0

Unfortunately this establishment offers little customer service.

Rating:

5.0

The staff at the King Street facility were AMAZING!!! They helped me with everything from truck rentals to storage units. I would recommend this business all day, every day. They were fantastic.

Rating:

4.0

King street’s facility needs work done to the ceilings.

Rating:

1.0

Water leaking everywhere. Front desk never sent a receipt.

Rating:

4.0

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Rating:

5.0

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Rating:

5.0

THE truck needs a front end alinement

Rating:

3.0

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

Rating:

3.0

The staff could have been a little more engaged.

Rating:

3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Rating:

4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Rating:

5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

Rating:

3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Rating:

1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Rating:

1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Rating:

5.0

The staff was very helpful to me and kind

Rating:

5.0

Thanks for the excellent experience

Rating:

5.0

Good people here that are ready to help

Rating:

5.0

😳👍

Rating:

5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Rating:

1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Rating:

4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Rating:

5.0

Good people and great location!!

Rating:

5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Rating:

2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Rating:

4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Rating:

2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Rating:

1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Rating:

5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Rating:

5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Rating:

5.0

Carol and crew are the best.

Rating:

1.0

Horrible place

Rating:

2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Rating:

2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Rating:

3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Rating:

1.0

I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Rating:

3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Rating:

1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Rating:

5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Rating:

4.0

Good people!