Customer Reviews for U-Haul Moving & Storage at King St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at King St

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Graham A.
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The staff were pleasant and helpful.

Ethan R.
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Customer did not leave a comment.

Katherine L.
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Customer did not leave a comment.

Christopher R.
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Customer did not leave a comment.

James B.
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The clerk was very professional and very help with all the questions that we had.

Dylan H.
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They're Family! I love them!!!

Carol M.
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Especially when I had to move off my auto trailer pick up a day because of extremely bad weather that I would have driven into in GA if left precious day. As it was I found a beautiful sunny skies and an easy drive for my first time to dive that large of truck 20 ft. And pull the car on auto trailer

Michael V.
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The Best!

Phillip L.
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No suggestions / recommendations. Very good service and well maintained facility.

Mariela P.
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This time around the experience was so much better! The young woman who helped me was great! She was super kind and helpful.

Kelly C.
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my agent was awesome. a definite asset to the company

Seth F.
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Customer did not leave a comment.

Charles C.
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All good

Donald G.
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Navigating to the Charleston downtown location would be very difficult for a novice truck driver. This U-Haul site is well designed for on site movability but the location it's hard to get to. Charleston streets are narrow and traffic is a nightmare.

Kendrick R.
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Customer did not leave a comment.

Sally W.
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Customer did not leave a comment.

Shayna J.
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The cashier was very rude she was on her cell phone very unprofessional

Stephen B.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

Joyce J.
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King Street Team are very professional, kind, and extremely helpful to accommodate their customers. However, I had the misfortune of my call to King St. location transferring to a Corporate female employee, who was very rude. Not a pleasant Company representative!

margret H.
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Customer did not leave a comment.

Charlene J.
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It was very tight driving on the streets of downtown Charleston.

Cheryl P.
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Customer did not leave a comment.

Kathryn P.
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The gentleman that checked us in to get our 10 ft truck was friendly, helpful. Outstanding customer service. I don’t remember his name but it was 1/26/20 @ 12 pm we picked up truck. However when we dropped off the rental we encountered Carol , Rude never made eye contact from the minute we walked in til she came back in after looking truck over . She was on her cell the WHOLE time never looked up once. Even to give us our receipt. Awful !!!!

James J.
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Customer did not leave a comment.

Anthony B.
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mobile app did not work for pick-up so had to go inside to counter. Drop off process could have gone smoother. Hard to find person responsible for turn in.

Abigail M.
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TJ was so helpful and kind. I have been using this office for 10 years and feel that the staff has always been attentive, efficient, and thoughtful.

David T.
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Very helpful

Yvette C.
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I wouldn’t state that I have called customers when it really didn’t occur and being rude when asked a questions.

Jack P.
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Always the very best!

Jennifer C.
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Customer service could not be better. Helpful, consistent, and always a pleasure to engage with.

Laura H.
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Customer did not leave a comment.

Douglas W.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Anna G.
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Customer did not leave a comment.

Aubree Y.
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I’ve rented from here multiple times in the last year+. This time it was terrible enough to not rent again. The truck was covered in dents, but they made sure to tell me they’d “take my money” if the roof had scratches.

Michael S.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

Matthew M.
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Customer did not leave a comment.

altier R.
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Customer did not leave a comment.

Jamie B.
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Customer did not leave a comment.

Larry W.
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Very Professional and yet personable staff both the young lady at inside counter and the young man who delivered the vehicle at the initial visit and the return!!

Charles H.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Sean M.
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The BEST!

Joseph S.
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Great service, thank you.

Kath K.
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Not anything. Excellent service

Richard S.
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great location. the inside of the van's wall were falling and made it hard to keep my articles from dancing in the truck. Also, I'm missing my Kindle. The staff were excellent

Lisa H.
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Customer did not leave a comment.

Mackie M.
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Customer did not leave a comment.

Robert Z.
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Hire or teach your people to be professionals these two moved me were not. They were rued, didn’t respond or a sawed me at times, didn’t follow my guidance or requests. When I did leave them do to check w/ the storage manager. they finished loading the truck by not stacking my furniture nicely but pilling it up like a bonfire Where it was through on top off each other They broke two legs on a table. And four lamps where broken & damaged. The box that the lamps were in was left turned over in the truck When I went in to the truck and asked them to stand it up right and deal with the situation the mover didn’t talk to me and took other boxes away leaving the damaged items and the box still turned over There were three main requests that were in the contract to set up two beds and put a table top on All three I was told they can not and won’t do And they disregarded my instructions for example they dumped other items in the bedroom which hampered me from setting up the bed They put boxes where I asked them not to In one incident I ask three times not to lean items agains the freshly painted walls They had problems fulfilling the task and wouldn’t take my suggestions or guidance Told me a number of times the need to go to another job. They were slow doing the job and took a half hour to park the truck on the street and in that time the driver would not converse with me. Worst moving experience ever

Margaret P.
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Customer did not leave a comment.

Gavin S.
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Customer did not leave a comment.

Thomas J.
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Best organized UHaul in the US.

Gary L.
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Customer did not leave a comment.

Jason K.
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The seat belts were not functional and this felt very very unsafe. The driver's side was too loose and the passenger side seat belt was locked and completely unuseable!

Robert R.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Tracy B.
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timmy H.
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Always the Best at the King Street location.

Michael M.
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Switched me to a larger truck and to a new location farther away. Not happy with the bait and switch.

BILL A.
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I arrived at 7:21 PM. The place was closed

robert L.
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Did the online express checkin. Still waited 45 min.

Carolyn F.
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Customer did not leave a comment.

gabrielle S.
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LaToya was pleasant, prompt & efficient. She made it easy to end a long day of traveling.

Latoya O.
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Customer did not leave a comment.

Wade S.
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Very helpful staff!

Russell B.
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Customer did not leave a comment.

Robert F.
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Customer did not leave a comment.

Alan K.
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Customer did not leave a comment.

Jennifer E.
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Customer did not leave a comment.

Connie L.
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Tanya was great!!

Ismail K.
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Customer did not leave a comment.

chris S.
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Very courteous and helpful!

William O.
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LaTonya was very professional , in and out of there in a few minutes.

Xingyuan W.
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Traffic flow at the location not clear (is the parking lot one-way?).

Liza D.
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Proper employee training

Christopher L.
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Customer did not leave a comment.

Alexander E.
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Staff was very helpful and efficient.

Thom S.
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Customer did not leave a comment.

Shante L.
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The store manager was very rude. She walked off from me and the desk to gossip on her phone.. This happened before I left in the truck.. Then I called about the changers that where made and she once again was very rude. I returned the truck and 7am. No one was there so i called the 1800 number to get the information of how to leave it.. I did just that cause again no one was there. When it clearly states it up at 7. Then i see receipt saying i returned it at 12 almost 1 and that's where the chargers came from. She is very rude. If she dont like her job she should find another one.

Thomas S.
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Customer did not leave a comment.

Louis B.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Laurence H.
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The mobile process didn’t work. The verification step was impossible to complete. You should advise people that this verification step will be needed and what additional info will be needed,I.e., passport, company info etc. in fact, the whole onsite process should be explained at booking time. The staff did a great job helping us get what we needed done and kept us on schedule. Not sure I’d ever try this by mobile again.

Kath K.
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It was all great. The first person told me I would get a call to find out when I could pick it up. Didn't get the call and when I called them the time was way off from when the movers were coming. They were able to upgrade me and give me a truck when I needed. Just beware of this.

James D.
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Customer did not leave a comment.

Angela M.
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Customer did not leave a comment.

Brandon P.
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Prioritize customers with reservations over walk-in customers.

Melinda P.
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Customer did not leave a comment.

Mark R.
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This is my second experience at this pickup location. Staff are very pleasant and helpful, but the processing time for customers has been below my expectation. It is a busy depot, but efficiency improvements must be addressed to improve the customer experience.

Romaine S.
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Uhaul did not have my correct size truck. They made me take the huge 26ft truck.( My reservation was for a 15 ft truck. ) The bigger truck was awful to drive with terrible gas mileage.

Jacob S.
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Customer did not leave a comment.

David S.
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Quick service, friendly and professional staff, excellent overall especially considering the high volume at this location.

DOUGLAS A.
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The online check-in process was extremely slow. Ms Latonya Garrett helped me checkout inside the store because online said “ awaiting approval” for quite a long time. She was friendly and professional. Got me done quickly which the app process couldn’t do. I will definitely recommend this location and Ms Garrett to others. She represents UHaul very well.

Richard M.
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Customer did not leave a comment.

Martha T.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

Karla C.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Wilmer N. | Overall Experience |
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Thanks for the excellent experience

Shane G. | Overall Experience |
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Good people here that are ready to help

Lee G. | First Impressions |
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😳👍

Max S. | First Impressions |
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TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

britney S. | Overall Experience |
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Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Clint S. | Overall Experience |
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My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Jonathan M. | Overall Experience |
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Good people and great location!!

Steph T. | Reservation |
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The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

william g. | Overall Experience |
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after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Cheryl B. | Overall Experience |
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I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

william g. | Reservation |
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I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Darrin s. | Reservation |
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Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Debbie C. | Reservation |
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Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

JOHN S. | Overall Experience |
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A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Manny G. | Overall Experience |
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Carol and crew are the best.

Allison J. | Overall Experience |
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Horrible place

Lewis J. | Overall Experience |
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The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Hillary B. | Overall Experience |
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I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Salvador H. | Overall Experience |
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Everytime I went there the Owner was very rude and I always waited in line for a long time.

Joseph H. | Overall Experience |
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I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Peggy R. | Overall Experience |
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Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Timothy K. | Overall Experience |
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The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Grace L. | Overall Experience |
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I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Richard O. | Overall Experience |
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Good people!

HighTide C. | Overall Experience |
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Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.

No reviews have been submitted for this location.

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