We were charged for the Safe Trip fee even though we declined it and told the customer service rep we did not want the coverage. My advice is to NOT charge the fee when a customer declines it.William P.
Customer Reviews for U-Haul Moving & Storage at King St
Charleston, SC 29403
(S of Columbus St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hire more customer service agent only one working but very professionalChinene H.
The check-in person was awesome!!! Quick and courteous! Another A+Christopher S.
Make sure the vehicle isn't empty on fuel. and it's tires are fully inflatedWILLIAM L.
Customer did not leave a comment.James T.
Customer did not leave a comment.LONNIE C.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.Stan M.
Customer wait time way too long (over 1 hour) with poor A/C, overcrowded, no Covid 19 masking requirement enforced; and all this after on-line check-in which is supposed to make the truck pick-up easier and quicker. There was only one representative available to work counter processing customer pick-ups.DONALD M.
Customer did not leave a comment.SAMUEL L.
Customer did not leave a comment.Florence M.
Customer did not leave a comment.LARRY C.
Wait time to pick up the trailer was an hour. Only one person working behind the counter. I did the online registration so it didn't make sense to have to wait this long.Robert K.
Customer did not leave a comment.PATRICK L.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.CHRISTOPHER D.
There was only 1 counter representative on duty and there were 10 people lined up to be served. I would suggest more people at peak times.MICHAEL C.
Excellent check in experience to return equipment. Very friendly and helpful staff at King Street. Thanks!!!Larry K.
Customer service does not exist at this location. There were long lines to pick up and drop off. No one cared about the fact that I had to wait in the middle of King St for 15 mins waiting for someone to pull the other dropped off vehicles up of the way in a 20 foot rental truck. Then they charged me for the fuel I used waiting for them. Save yourself the headache and rent from somewhere else. I willâ€¦ALLISON S.
Overall I was happy with the experience. Trailer was clean and pulled well and I had no issuesPhilip V.
Customer did not leave a comment.William K.
U-Haul charged me $651 for saying I returned my equipment in South Carolina instead of Louisiana. I returned the trailer to the drop off location in Louisiana two weeks earlier. Now I'm on hold for an hour to dispute the charge with U-Haul. Like seriously? I haven't been to South Carolina this decade.Brendan F.
Customer did not leave a comment.JODI W.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.VICTOR VAN TON T.
Customer did not leave a comment.Josiah A.
Customer did not leave a comment.Linda H.
Parking was a bit confusing around the site. Adding information on the website may be a good thing to do. Not essential and would not reduce my likelihood of using this location again, but may be useful for other first time customersSTEPHANIE L.
Customer did not leave a comment.CRAIG L.
Customer did not leave a comment.John G.
Customer did not leave a comment.Adam D.
No parking, no direction on what to do staff was rude. I could barely understand the people asking questions and signing me up.JEFFREY W.
Customer did not leave a comment.LOUIS G.
Enjoy the family that runs King Street UhaulKirk B.
Excellent experience with great customer service! Top notch locationCharles K.
Elijah Mack is a true professional! So incredibly kind and helpful! He deserves a promotion!! He's the example of someone who loves his career!Elizabeth T.
Easy check-in process. Great staff!KATERINA Y.
Customer did not leave a comment.PETER C.
Keep up the great workâ€¦Mr. Elijah is awesome!!LISA S.
Customer did not leave a comment.Ben K.
Customer did not leave a comment.GARRY S.
Customer did not leave a comment.E Burrow H.
Customer did not leave a comment.JONATHAN H.
Location itself is very crowded and chaotic. Probably because of where it is physically located downtown. The staff were awesome, and very helpful. Made for a very pleasant experience.Dewey T.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.ELLEN R.
Staff members were very good.THOMAS W.
Customer did not leave a comment.TONYA D.
The guys working there are really efficient and know what they're doing ! Great employeesERIK S.
The staff was great- helpful, efficient, and friendly. The always have what I need no matter how short the notice is.ANDREW L.
Equipment was clean, but the personnel was neglecting on doing their job. The truck had the gate unlocked, on the road was banging. The lights on the dolly never worked alone with the truck, I asked if everything was ready, despite I saw the man walked and checked the lights, he lied. Please make note, somebody is not doing its job!!Luis M.
Customer did not leave a comment.ALDIN B.
This location is always busy but the staff here is patient knowledgable and their customer service is outstanding. I will always use this location because Elijah Mack and his staff are No.1VICTORIA P.
Customer did not leave a comment.JAMES W.
Everything went very, very well. Check in was great, the truck was clean and operated well, and the return took just seconds!John B.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Kyle A.
I'm mad that this place doesn't get the respect it deserves. Super nice folks and they treat you like family. Really laid back and awesome people skills. Just moved across the country from the military and they hooked me up. Great spot and I'm telling everyone I know. Great staff and prices all around.Vincent G.
Elijah is the man. He took awesome care of us and made the whole process super easy.DANIELLE T.
Customer did not leave a comment.Kaitlyn B.
Customer Service needs to improve. Complete lack of customer service. Staff at counter rude from hello (which I did not receive).George W.
Customer did not leave a comment.VIRGINIA J.
Customer did not leave a comment.MARVIN H.
Customer did not leave a comment.EDWARD C.
Customer did not leave a comment.Katherine P.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.ELIZABETH R.
nothing excellent service friendly quick serviceKarl A.
Customer did not leave a comment.CYNTHIA S.
The wait was too long, over 40 minutesDaniel H.
Customer did not leave a comment.MICHAEL L.
Van smelled of urineRichard D.
Customer did not leave a comment.MICHAEL L.
Fabulous owners!! Outstanding service and rentals are always ckean!! Love these guys!!anthony S.
Customer did not leave a comment.David O.
Customer did not leave a comment.Kenneth L.
Customer did not leave a comment.JOSEPH L.
Quick and easyConnor L.
I was never able to get off of hold when calling the 800 number to schedule the delivery of our Uboxes...ever. The local number I called every day for 10 days and left at LEAST 10 messages to have someone call me back to schedule delivery. No one returned my call or ever answered the phone. Finally got a call saying the boxes were going to be delivered at 8am the next morning when I specifically had left messages that the delivery had to be late afternoon because I was driving 14 hours and could not be there in the morning. Then my husband called uhaul direct and made arrangements for delivery. Apparently Uhaul and their subcontractor delivery people never talk because the delivery folks had no idea. So they still planned to show up at 8am when they called me again. I understood that we paid to have the Uboxes dropped off and that was it. When the drivers showed up they wanted to unload the contents and said that was what the contract said. I am thoroughly disappointed at how the ball has been dropped and kicked down the road from the ease of the sales rental of the UBoxes delivered to Hilton Head to the clusterfuck of no communication and no one ever answering the phone or returning a phone call to me. I will never use this service again.Maureen K.
Customer did not leave a comment.Daniel W.
The lady who checked me in was very informative and very professional. I return my truck after hours but there was still an employee there he said as long as I am here I will check you in so I did not have to go online and do the check in. So very friendly he was absolutely amazing.Bonnie M.
Customer did not leave a comment.Tiffany A.
The truck ran well, concerned about oil level but it had over 100,000 miles on it. It was a local move and it went well. Love the owner, great guy!! Pick up and drop off could not have been easier. Will definitely use again!MICHELLE W.
Staff at check-in desk could use a few courses in friendliness and mannersJOHN M.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.CALVIN M.
Customer did not leave a comment.John L.
I got scammed into having to return the trailer to this location instead of the location of convenience.John B.
Provide the right equipment that is requested. Do not charge for equipment not provided or not requested. And when saying you will contact the customer over disputed charges, DO ITJustin S.
Fix the mobile pick up process, took 45mins to load and get the keys. Truck gas gauge was broken.Morgan S.
Nightmare infrastructure. Almost impossible to get in and out because of the influx of trucks to be dropped offARON R.
Customer did not leave a comment.Gary C.
Waiting over an hour for pickup is unacceptable.Stanley C.
Was able secure what I needed on short notice for an in town pickup of furniture on a Saturday. Mr. Mack, the manager was very helpful, patient and professional. If in need again, I will definitely contact them.MATTHEW K.
Customer did not leave a comment.Thomas M.
I can NOT be more impressed with how easy this process has been and how kind and help the staff has been. Latonya had my Ubox ready and did everything she could to make it easier for me to access my belongings.Carissa K.
Customer did not leave a comment.JEREMY Y.
The best run most efficiently run Uhaul Brach in the country. No waiting. Vehicle ready. Like Always!DENNIS P.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Cristina T. | First Impressions
Customer did not leave a comment.Richard W. | First Impressions
Customer did not leave a comment.Larry B. | Overall Experience
Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.Michael M. | Overall Experience
This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.Jesse Z. | Overall Experience
There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.Max S. | Overall Experience
The staff was very helpful to me and kindtyronda v. | First Impressions
Thanks for the excellent experienceWilmer N. | Overall Experience
Good people here that are ready to helpShane G. | Overall Experience
😳👍Lee G. | First Impressions
TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.Max S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!