Customer Reviews for U-Haul Moving & Storage at King St

8,493 reviews

584 King St   Charleston, SC 29403
(S of Columbus St)

(843) 723-1605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 723-1605

584 King St
Charleston, SC 29403
(S of Columbus St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GUILHERME V. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
2.0

Rude Not ready

Gerald B. 
Rating:
5.0

This is the best U-Haul location I have rented from. Very friendly, helpful and fast. A real delight!!!!

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

The staff was so nice and helpful

Everett Ann S. 
Rating:
5.0

Very professional and friendly.

Stephen M. 
Rating:
5.0

Nothing. People were friendly and efficient. Would recommend them to anyone needing their services.

William W. 
Rating:
5.0

All went extremely well - keep it up!

William V. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Weston M. 
Rating:
5.0

It was so easy to get the vehicle in West Columbia and return it in Charleston. Would highly recommend it.

Joy H. 
Rating:
5.0

Customer did not leave a comment.

RayeAnne B. 
Rating:
5.0

Staff was very kind and efficient. Left my keys in the van and they called me immediately! Thank y'all again!

Madison M. 
Rating:
5.0

All good - very friendly staff

James C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Nice drop off process.

Terry S. 
Rating:
5.0

Exceptional customer service continues.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
5.0

Everyone was very friendly and helpful. Mobile return is awesome. What I personally liked about it is, you have the opportunity to take pictures of you return so everything is documented.

Cherry S. 
Rating:
5.0

I found Latonya very pleasant to work with and very knowledgeable about UHAUL and what my options were. My company leases a work van for me and you all make it easy when my lease term is up and it is time to resign again

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Matt J. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Lavonne S. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Terrance M. 
Rating:
3.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Super friendly staff

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Benedetta A. 
Rating:
4.0

Overall good experience. Thank You.

Preston H. 
Rating:
5.0

Super easy

Katherine G. 
Rating:
5.0

Not much, grate service from the entire team initial oh r contact, pickup, return was flawless… GREAT TEAM WORK

Rey T. 
Rating:
5.0

Nothing everyone was courteous and helpful!!!! Very easy to deal with!

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Marti C. 
Rating:
5.0

Customer did not leave a comment.

ALLYSON W. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Elana H. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Nothing, everything was good!

Curtis N. 
Rating:
5.0

All the staff were pleasant and very knowledgeable of equipment. I was very pleased with everyone I interacted with.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

Spires G. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

All was good

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

You're doing a great job!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Dorotea S. 
Rating:
5.0

Customer did not leave a comment.

Dara D. 
Rating:
2.0

Truck had issues, replacement had issues.

Sam O. 
Rating:
5.0

The staff was very friendly and helpful

EDWARD H. 
Rating:
5.0

Van was clean and ready to go upon arrival. The best part was the staff. Friendly, professional and just a delight...! Bravo...!

Laurin A. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
4.0

When we picked up the truck it was at a 1/4 of a tank of gas. The employee who filled out the form stated on the form it was at 3/4 of a tank. So I was totally taken advantage of in the situation. Lesson learned ! I will always double check everything when renting a truck from uhaul again .

Ben W. 
Rating:
5.0

“Let me tell you about Tanya”. What a WONDERFUL addition to your staff. I arrived at the site at around 9:30am Sunday morning to find a long line of customers ahead of me. I was actually the eighth customer in line when I started to pay attention to the young lady behind the counter. Even though the line kept forming she handled it like a champ. She spoke to everyone like they were an old friend and had the line moving smoothly and steadily. Even when I returned the vehicle, her attitude was the same. What a joy to encounter someone who reflects not only professionalism but also a kind Spirit. She's tops in my book! (Oh yeah, you'd better fix that leak in the roof those containers are almost full 😁.

altier R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
4.0

Customer did not leave a comment.

alyssa G. 
Rating:
4.0

For 24/7 self-check-in, communicate on your website and on-site location signage that customer needs to use the APP to go through the process. The website version does not work, because it doesn't allow GPS tracking, but there are no instructions telling you to download the U-Haul app. The lockbox locks have a finicky latch mechanism that wasn't working, but a helpful U-Haul employee got it to work on the fifth try.

David M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Marti M. 
Rating:
5.0

This UHAUL location should be awarded, “The Best run and Best Customer Service” UHAUL in the country.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Chad J. 
Rating:
5.0

Customer did not leave a comment.

Terrell B. 
Rating:
4.0

I dropped the truck off several hours earlier than anticipated. It would have been great if a credit was issued for returning the truck 6 hours early.

Davitte R. 
Rating:
5.0

It was a very busy day and the inside staff was rushed...the parking lot staff was friendly.

chris H. 
Rating:
5.0

Great service at drop off. The Uhaul employee ensured I did not get wet due to the rain. He told me to stay in my truck and he would take care of unhooking the trailer. Another great location!!

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
2.0

We were not told there was a limit on mileage on a one way rental. Which cost us an extra $71.00 dollars.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

The employees were all so nice and helpful. Thanks for everything

Walter L. 
Rating:
4.0

although I requested dollies 4 weeks in advance, there were none available at my pick up. If a customer reserves equipment, they should be assured that they get that equipment upon pick up. Very hard top complete the move without neccesary equipment.

Marc C. 
Rating:
5.0

I LOVED my entire moving process. KING ST employees are the greatest. They made it so simple and all of them had a joke or a smile. It was really a nice experience. Thank you!!!!!

Katherine G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Yin X. 
Rating:
4.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

THE best location in Charleston. A1

Leon M. 
Rating:
3.0

Not charging me for more gallons of gas than used.

Andrew A. 
Rating:
5.0

Brigette and Tonya and also JC outside - all wonderful. Thank you so, so, sooooooo much!

TROY F. 
Rating:
3.0

It was very hard to get in and out of and hard to find the entrance

Gary B. 
Rating:
3.0

My text message from uhaul had the address of the storage location. Don't send that unless you also provide the location of the drop off which you have to log into the app to see.

WILLIAM M. 
Rating:
4.0

I reserved a utility dolly, and they didn't have one. They substituted an appliance dolly which was insufficient for the job. In the future, please supply the equipment requested.

Diana G. 
Rating:
5.0

The staff at UHaul King Street were Very Kind and thorough. I called in early before my pick up time to verify some information and the staff were very busy. The young lady on the phone kindly put me on hold. After she returned to the call she was very helpful and assured me my reservation was as I expected and also confirmed the equipment I wanted to lease (important for pick-up later). So when I came to pick up the truck I observed the staff being so patient and kind to the other customers they were helping. The customers seemed confused but staff were able to assist calmly and kindly. When it was my turn I asked about the dolly's and furniture pads I had requested. The young lady got on her mic and thankfully found the last one, I giggled a little when the customer next to me came up and asked for one because I knew I had the last one. Also, I don't know if it was on purpose or accident but I ended up with half the blankets I originally requested. This was perfect for what I need so the team saved me money. Lastly, the young lady who checked me back in when I dropped off the truck was awesome! I didn't know there is a fuel credit and she made my day saying I would get my money back for fueling the truck back up where it was supposed to be. Smoothest Uhaul process I have had, 10 out of 10 would recommend to a friend!!!

Natalie G. 
Rating:
5.0

The location was busy, but the service was quick and easy

David K. 
Rating:
5.0

I appreciated the locations late hours of operation!

Chase O. 
Rating:
5.0

Customer did not leave a comment.

Russ P. 
Rating:
5.0

Found a cockroach in the truck. Old receipts left in the seat cracks

Claire C. 
Rating:
5.0

Customer did not leave a comment.

philip J. 
Rating:
5.0

Customer did not leave a comment.

Zac B. 
Rating:
3.0

Customer did not leave a comment.

Parker L. 
Rating:
5.0

I would never choose U-Haul again but if someone asked about drop off location King Street was top notch and extremely friendly and easy. It was an actual business with personnel.

Daryl R. 
Rating:
5.0

My experience was great! I checked in online, so pick up was a breeze. Drop off was just as easy. The truck ran well and we had no issues at all. I have always used this location when moving. It seems a little scary driving a giant truck downtown, but it's not at all. Definitely recommend!

Melissa R. 
Rating:
5.0

Very happy with tje service

Sarah C. 
Rating:
1.0

Location is totally disorganized. Staff complaining about their work in front of customers. Entry to building is dangerous. I fell on asphalt after slipping on loose sand in front of entry door. I was also over billed by 3 days since workers didn't want to check me in upon return.

Jack E. 
Rating:
5.0

Customer did not leave a comment.

Asemina T. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
1.0

Water leaking everywhere. Front desk never sent a receipt.

Codi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolene M.  |  Overall Experience 
Rating:
4.0

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Patricia S.  |  Overall Experience 
Rating:
5.0

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Keith A.  |  First Impressions 
Rating:
5.0

THE truck needs a front end alinement

Mable H.  |  First Impressions 
Rating:
3.0

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

William R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zackery S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRYANNE P.  |  First Impressions 
Rating:
3.0

The staff could have been a little more engaged.

George W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDAHARRISON H.  |  Overall Experience 
Rating:
3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Richard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Andrea B.  |  Overall Experience 
Rating:
5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

DAMON I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  Overall Experience 
Rating:
3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Michael M.  |  Overall Experience 
Rating:
1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Jesse Z.  |  Overall Experience 
Rating:
1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Max S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful to me and kind

tyronda v.  |  First Impressions 
Rating:
5.0

Thanks for the excellent experience

Wilmer N.  |  Overall Experience 
Rating:
5.0

Good people here that are ready to help

Shane G.  |  Overall Experience 
Rating:
5.0

😳👍

Lee G.  |  First Impressions 
Rating:
5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Max S.  |  First Impressions 
Rating:
1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

britney S.  |  Overall Experience 
Rating:
4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Clint S.  |  Overall Experience 
Rating:
5.0

Good people and great location!!

Jonathan M.  |  Overall Experience 
Rating:
5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Steph T.  |  Reservation 
Rating:
2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

william g.  |  Overall Experience 
Rating:
4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Cheryl B.  |  Overall Experience 
Rating:
2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

william g.  |  Reservation 
Rating:
1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Darrin s.  |  Reservation 
Rating:
5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Debbie C.  |  Reservation 
Rating:
5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

JOHN S.  |  Overall Experience 
Rating:
5.0

Carol and crew are the best.

Manny G.  |  Overall Experience 
Rating:
1.0

Horrible place

Allison J.  |  Overall Experience 
Rating:
2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Lewis J.  |  Overall Experience 
Rating:
2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Hillary B.  |  Overall Experience 
Rating:
3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Salvador H.  |  Overall Experience 
Rating:
1.0

I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Joseph H.  |  Overall Experience 
Rating:
3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Peggy R.  |  Overall Experience 
Rating:
1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Timothy K.  |  Overall Experience 
Rating:
5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Grace L.  |  Overall Experience 
Rating:
4.0

Good people!

Richard O.  |  Overall Experience 
Rating:
2.0

Mike was the ONLY employee that I wanted to deal with - All others parked cars in front of the units(and in handicap)leaving no spaces although we asked them politely not to. This is why we left.

HighTide C.  |  Overall Experience 
No reviews have been submitted for this location.

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