Customer Reviews for U-Haul Moving & Storage at King St

Rating:

5.0

Your application used to check-out prior to departing needs a bit of work. This is the second time I have used the app and it has failed each time (worthless and a colossal waste of my time). What I do is take pix of the equipment and save the photos till I check-out. The term I would use for your IT folks is "TEST" before deployment. Don't deploy a defective anything. Surprising it didn't work this past time either.

Rating:

3.0

Unfortunately there was an issue with my drop off. I dropped off on 4/1/26 and was charged for three extra days. I tried calling to resolve the matter to be put on hold twice for over 20 minutes. Finally I just went in person where the issue was resolved. Would have been a much better experience if I was checked out on time by the staff as well as helped over the phone instead of having to drive back to the location to handle the billing issue.

Rating:

1.0

Bad damaged wind shield wipers and person that strapped car to trailer was not done properly straps came off tires and car almost came off the trailer several times. Also one of the ramps was not properly put back into position and was grinding as we drove down the highway until someone told us to pullover. We ended up dropping off the trailer in Georgia and drove the car and truck. Then car broke down and we had to call and get another trailer which was a mess. Because the little town didn’t have a U-Haul dealer who had a one way trailer to Texas Overall my U-haul experience was very bad a sucked

Rating:

5.0

Very smooth check in. Gal was great.

Rating:

5.0

Customer Service continues to be A1+.

Rating:

5.0

Great staff understanding very helpful

Rating:

4.0

i called the drop off location to possibly extend my rental by one day and was put on hold for 14 minutes. i gave up

Rating:

1.0

Very tight place to drop off. Lack of parking and space around here. Wouldn’t recommend anyone to rent from this place nor drop off.

Rating:

5.0

Great staff!

Rating:

5.0

Nothing at present.

Rating:

4.0

insufe cab kinda dirty

Rating:

5.0

KEEP UP THE EXCELLENT CUSTOMER SERVICE!!!! :)

Rating:

5.0

... this is the best uhaul facility I have ever been to...!

Rating:

5.0

Very convenient location. Helpful staff.

Rating:

5.0

everyone was extremely nice and helpful

Rating:

5.0

There seems to be a lot of comrade at the King Street location and they were very flexible when I needed to change my drop off point from Cashiers North Carolina to Georgetown, Kentucky. Very efficient very professional very pleasant.. bravo

Rating:

5.0

Delay with my truck, found me a new one fairly quickly.

Rating:

5.0

Customer Service continues to be exceptional!!!

Rating:

5.0

This experience far exceeded anything that I had imagined!!!Go U haul, America!!Do it your self!!

Rating:

5.0

I always return to this location! It’s very reputable

Rating:

5.0

As always, staff here pretty courteous and helpful. Highly recommended.

Rating:

4.0

All good. The truck was clean and drove beautifully - but even more important the service was warm and friendly.

Rating:

5.0

Very professional and friendly.

Rating:

1.0

Not as big as said. Dirty and no light it was broken when asked to fix they didn’t staff on phones watching shows and acted annoyed when asked to help. Then was sent a bill when moved out prior to end of first month

Rating:

4.0

Truck was very old with steering issues….wtf out! The staff was excellent inside and out!

Rating:

5.0

A bit tight to get in and out but a convenient location for me. Glad it was available.

Rating:

5.0

Staff was very helpful and friendly

Rating:

2.0

person at check in was NOT friendly nor helpful. I have rented at this location over 50 times and she is the worst. The trailer was full of pine debris that was not cleaned out.

Rating:

5.0

good service, helpful staff

Rating:

5.0

The customer service rep who helped me check out the U-Haul was incredible

Rating:

4.0

Was charged for two furniture Dollie’s when only provided one, that doesn’t seem right to me…

Rating:

5.0

Carol is an excellent manager and we will miss her.

Rating:

5.0

Not clear where the key drop box was

Rating:

5.0

Another remarkable experience. No wait to pick up truck. Very polite & friendly sales staff. Highly recommend this UhAul location.

Rating:

5.0

Everything was easy and right on point

Rating:

4.0

Keep up the good work. Employee were very pleasant and helpful with everything.

Rating:

5.0

This location always has a great assortment of equipment. I am a frequent renter of all types of trailers and occasional trucks or vans. Workers are so helpful as well, trailer is hooked up to my truck before I am even done signing out.

Rating:

5.0

The dispatcher took care of everything instantly for the reservation and on arrival to pick up the truck. The staff took care of everything immediately when the truck was returned. Highly recommended.

Rating:

4.0

N/a

Rating:

3.0

Do a better job at checking equipment, my trailer lights stop working half way through the trip because the wires were worn bare in one spot.

Rating:

4.0

The Location at King is great and the people are always very friendly. I get my trucks from there all the time. I do wish the truck was not dirty in the back and the passenger mirror was not broken when I got it. Made it very hard to see driving.

Rating:

5.0

The brakes on the truck we rented was almost a life. The company did remove the truck fee, but I feel the truck maintenance need to be done more efficiently.

Rating:

5.0

Mike was great! His partner too!

Rating:

1.0

The truck was jurcking everytime I drive and the truck wasn’t clean and next time I want a better truck and you going have to get it lie man as well

Rating:

5.0

Windows need to be cleaned. Almost a hazard how dirty the windows are especially at night

Rating:

5.0

Check out guys were great. Friendly and efficient

Rating:

5.0

The staff is usually not so friendly, but they are efficient. There was a mistake on my order and they resolved it quickly. I will use this location again.

Rating:

5.0

Great customer service from a gentleman by the name of Michael. Fast, friendly and knowledgeable. I appreciate his friendly face.

Rating:

4.0

The gentleman at the front desk was very helpful and expedient and got me on my way quickly. The gentlemen outside who received the truck were also helpful and courteous.

Rating:

5.0

All good!

Rating:

5.0

The employees are all so courteous and helpful. I have rental equipment from there several time and will continue to do so.

Rating:

4.0

The truck was not set up for remote pick up so we had to wait until location opened

Rating:

3.0

confusing entry. Directing returns to a side street and entrance so close to signal it was blocked bycars stopped for light. Ended up going over the curb to gain entry.

Rating:

5.0

Customer service agent Elijah was excellent!

Rating:

5.0

Customer Service continues to be outstanding. No waiting. Vehicle was very clean.

Rating:

5.0

Great customer service!

Rating:

5.0

Great service!

Rating:

5.0

GREAT customer service!!!

Rating:

4.0

The storage facility was definitely secure but not well lit. It needed a light switch so that I could see inside my storage unit. The store location is also on a very busy corner and needs more parking spaces. The staff was always alert, friendly and helpful.

Rating:

1.0

Oh my gosh, I cannot say enough on how terrible this location was to work with. Everything from the cleanliness of the unit. Where the unit was located, it seemed to be the break area for the employees to either smoke cigarettes or smoke joints. Therefore, the smell went into the items that we had stored in the unit. The staff made countless billing errors and the amount of time spent to correct this both on the phone and in person was painful to say the least. I made a reservation three months in advance and when we arrived, they said they did not have the unit but they were happy to place us in a different one and charge us $60 more a month! Seriously that’s your solution. My daughter is in her junior year at the college of Charleston. I told her if she needs another unit for this coming summer, I would rather drive out of town to work with better staff then go back to this location again. I’m not one to write bad reviews like this, but you guys have to know how terrible this location has consistently been for the last two years that I have worked with them.

Rating:

2.0

My storage A-17 was moldy and wet my storage was tampered with and my important paperwork was missing things was missing like clothing the storage was stinking please fix the mold smell thanks again

Rating:

4.0

I think the staff at the King Street location they were friendly professional and courteous and I would recommend them to friends and neighbors thank you for everything God bless

Rating:

5.0

Everyone there was unbelievably helpful all the time. Nicest and most helpful people. Would definitely recommend them.

Rating:

1.0

All of my stuff was damaged, lost, taken, or ruined in a water leak. Wasn’t told about any of this until the day I tried to remove my stuff from storage. Staff didn’t help a single bit.

Rating:

5.0

Location was why we chose this facility. However, the people and its facilities were above expectations. People were friendly, honest, and helpful.

Rating:

5.0

Staff was super friendly and helpful!

Rating:

5.0

Everything was great. Had a few issues but Elijah has such knowledge about everything and straightened everything out. Elijah is a top-notch customer service person and deserves a BIG raise. He is the best at what he does.

Rating:

5.0

Staff was super understanding and friendly - moving is very stressful.

Rating:

5.0

Incredible customer service

Rating:

1.0

Stole my money That was due to me and the manager Elija was in on it I got a lawyer On the case already Only because I’m not Alone !

Rating:

1.0

Had to throw all of our belongings away. Mouse droppings throughout our locker.

Rating:

5.0

Elijah is very helpful and quick

Rating:

3.0

Lots of debris and other indications of street people around facility and parking lot. -Robert

Rating:

4.0

A very secure building, the double card entry was a brilliant idea, but the storage spaces had no lighting which is the norm but the hallways didn’t have significant lighting either so the storage space didn’t receive any ambient lighting.

Rating:

5.0

Homeless people using facility for refuge.

Rating:

2.0

I completed my discharge process online. I completed the process well before my next payment date. I will still send a bill in the mail. I have a discharge email stating that my discharge was complete. I follow all the steps and I took all the pictures and I sent the pictures in and I kept the email that I was sent for proof of my discharge.

Rating:

5.0

The staff was very helpful, friendly and engaging, I would recommend the King Street location in Charleston S.C. to any and everyone 😁

Rating:

3.0

Unfortunately this establishment offers little customer service.

Rating:

5.0

The staff at the King Street facility were AMAZING!!! They helped me with everything from truck rentals to storage units. I would recommend this business all day, every day. They were fantastic.

Rating:

4.0

King street’s facility needs work done to the ceilings.

Rating:

1.0

Water leaking everywhere. Front desk never sent a receipt.

Rating:

4.0

For question number five, I stalled because there are some maintenance issues. The ceiling area in the storage facility needs some work as it appears to have had a lot of leaking issues for a long time. They do their best to clean it and deal with the leaks. One of the men that works with the trucks, coming and going , always made himself available to help me carry, lift, and place items in my vehicle. I never had to ask and he always made himself available. He was particularly polite, professional, helpful and kind.

Rating:

5.0

I had a hard time leaving Augusta Georgia. The U-Haul facility in Augusta didn't have the truck that I reserved. I had to go to two different U-Haul facilities just to get a truck and a hitch for my car. But when I got to Charleston I met Mike. He works at the King Street U-Haul facility. He was very instrumental in making the rest of my move smooth. My daughter nickname him Magic Mike. People like Magic Mike Elijah and TJ are hard to come by.

Rating:

5.0

THE truck needs a front end alinement

Rating:

3.0

A couple of the staff were very friendly and welcoming. Several others have no concept of the importance of the customer experience (they are "Debbie Downers") and the customer leaves feeling that they are not important to the company. These employees fail to understand that the money they are paid comes ONLY from the customer and that they work for the customer. They undermine the business and prevent it from standing out as a great place to do business with.

Rating:

3.0

The staff could have been a little more engaged.

Rating:

3.0

Was in a end unit and some of the contents upon removal had been damaged beyond repair due to moisture.

Rating:

4.0

While the unit was not found to be as I reserved online this was not the issue of the King St staff but the online reservation system. This is a busy office but I received excellent service as if I was the only customer present. I have been waiting for the opportunity to note the amazing service delivered by Latosha (excuse misspelling). After a 13 hour drive to King st and a 13 hour return home planned the next day, I hoped for anything to make unpacking the unit and packing the trailer easier. Latosha did everything to make it easier! I pulled out of the parking lot thrilled because we were in and out so much quicker (and easier )than anticipated. Thank you!

Rating:

5.0

This team is exceptional. I got a U-Haul from another dealer and when I pulled up at King street with my first load to store, one of the young men noticed the trailer wasn’t hitched properly. He corrected the issue. I was checking out and running a little late and the staff stayed around an extra 30 minutes for me to finish. This team has excellent customer service.

Rating:

3.0

Good location and convenient. Felt secure and met my needs for the time. Not sure why, but all the staff seem to be miserable working there. Not friendly at all. Also, the recurring payment choice never worked, and each month I had to call and hope they would remove late fee.

Rating:

1.0

This is the only place that I know of that charges twice as much than anyone else to store items in a flood plain, Of course there is no grace period for paying the rent, even if you can’t get to the storage area due to a flood. Just out of curiosity, if the storage area were flooded and stayed flooded for 6 months straight, would you still charge rent for those six months during which our items were under water? I will not be back and neither will anyone that I speak with.

Rating:

1.0

There need to be trash cans more centrally located within the Uhaul storage area itself, the fact that we had to walk all the way around the entire building to get to the dumpster was extremely time consuming and ill-efficient. Clearly others feel the same way because there was constantly trash strewn through out the corridors. There is always a super long line in the customer service area and oftentimes associates who are unwilling and uninterested in helping whatsoever. On several occasions we had issues with Carol, who was not only demeaning, and apathetic but has the customer service ability of a dirty diaper. Sadly enough, she is the Manager or Owner!! As the highest on payroll she deserves a severe demotion and someone else needs to run that place. The only thing this place has going for it is its location and proximity to downtown. That and theres a young man who works there named TJ who is the diamond in the rough at that place. He works mostly outside, in the heat, helping to return and clean out the Uhauls. Our interaction with him was the only positive experience we can glean from patronizing with this Uhaul. He deserves a raise and a promotion for maintaining a positive attitude, being helpful, dilligent, willing to go above and beyond for the customer, all amidst clearly poor conditions and management that he has to work with. I hope his spirit doesnt get broken by the terrible attitudes of his colleagues and I hope UHAUL as a company regonizes his hard work and enacts stricter guidelines for the rude "managment" and "Customer service" agent you all have employed there.

Rating:

5.0

The staff was very helpful to me and kind

Rating:

5.0

Thanks for the excellent experience

Rating:

5.0

Good people here that are ready to help

Rating:

5.0

😳👍

Rating:

5.0

TJ assisted us and he was awesome! Super helpful, friendly and personable. He was very professional and walked us through the whole process.

Rating:

1.0

Had to call the cops because no one would come pick up the ubox after 3 calls. Spent over an hour trying to get someone here. Horrible. Never using uhual again

Rating:

4.0

My experience with charleston crew was great. But in DC, we had the hardest ime arranging an additional ubox that it made me want to never use uhaul again.

Rating:

5.0

Good people and great location!!

Rating:

5.0

The guys were super friendly and helpful. Check-in was painless. Facility is in a nice, safe area.

Rating:

2.0

after only a wk my mattress (which was new/spotless) has a huge stain from what looks like a leak in the ceiling! Lock was non functioning which caused much inconvenience! Too bad, GREAT location!

Rating:

4.0

I honestly never stepped foot at the facility. It was a holding/storage area for our U-boxes.

Rating:

2.0

I ended up moving out. It was just bad from the service to the facility! I was only there 2 weeks. my nearly new mattress had a big stain on it!! How??? Leaky roof? Rat pee?? But they don't care!

Rating:

1.0

Carol the General Manager, is very rude and she took her slow time registering me for my purchases and she also screwed it up. Whn it was brought to her attention , she was very nonchalant ,and rude

Rating:

5.0

Great guy working Sunday, Sept 2 manning the whole place with truck check-ins, propane refills, storage unit rentals. All with a smile on his face. 2 thumbs up!

Rating:

5.0

A few broken items in U-Haul box shipment Help crew were pleasant, careful and professional

Rating:

5.0

Carol and crew are the best.

Rating:

1.0

Horrible place

Rating:

2.0

The staff were as pleasant as possible considering they were so understaffed. It took an hr and a half to pick up my pod and ovr 30 minutes just to drop it off. Hire more people!

Rating:

2.0

I received much help from the employees at this U-Haul location. However, the u-box (wood) was swollen from rain and would not shut. Then delivery was late. ridiculous that there is only one driver.

Rating:

3.0

Everytime I went there the Owner was very rude and I always waited in line for a long time.

Rating:

1.0

I’m still waiting for someone to reach out to me regarding my experience! It’s been 2 weeks since my delivery was delayed and I incurred more expenses that I should be compensated since you failed!

Rating:

3.0

Staff not always friendly and sometimes acted like I was a bother to them. Not always this way, but often.

Rating:

1.0

The Ubox experience was awful, I was never told the boxes would be delivered late (almost by a week) and have not be able to get anyone to help with the guaranteed deliver date nor reimburse .

Rating:

5.0

I really wish I would have gotten the gentleman's name that helped us. He was by himself with a line to the door and somehow managed to give every one of us exceptional service! Give that man a raise!

Rating:

4.0

Good people!