Customer Reviews for U-Haul Moving & Storage at L St

I use this location quite a bit. This time I wasn't very happy with the service.

Employees, a number of customers were not wearing masks despite a city-wide mask mandate. Truck was clean, but alignment was quite off, breaks squeaky, hydraulics poor.

I wanted to rent a vehicle that would move a hutch and gave the man the measurements. He recommended a cargo van. Unfortunately that was not the right vehicle so they were kind enough to Let me trade Up to a 15 ft truck. I had movers lined up and the to my dismay, the truck battery died after only 20 minutes. Argh. Frustrating as I was paying For movers and It was going to be a 90 minute wait. The mover offered to jump start as time is money. The clerk was kind enough to give me a discount when I return the vehicle but it was a long ordeal.

The young lady that helped me at pick up was amazing! Very professional and friendly!!! She made the experience great!!

Everything was great!

The staff were very helpful and the process of renting a vehicle traile went very smooth. The trailer worked perfectly, held the car still and pulled very easy. I will always use Uhaul.

Excellent as I drove in to return the cargo trailer they came right out o sat in the car and was on my way in less than 10 minutes

This rental was bad from the beginning. Truck I rented was different from the one I actually got so mileage was messed up. The cab was sticky and the seat looked as if it had a cigarette burn hole in it. My card had two holds placed on it AND two charges. Eventually I was issued a refund but it won't be returned to my account for 3-5 days. Called several times (was on hold for over 15 min each of the 3 times I called today before I got a person to talk to) for some sort of explanation received one call back but they didn't even realize I had already turned the truck back in and that was the last I heard from them. VERY disappointed! If you like to be on hold and never get communication call them.

Was not happy with a surprise billing for cleaning? Truck was completely empty with nothing left in it. Why a $25 charge after the fact???? Can someone please call me to explain this charge? Mark Langerud

First, starting with the positive, the location staff were courteous, professional and processed the rental and return amazingly fast. While the rented pick up was in good mechanical and physical condition, the cab interior was in desperate need of cleaning. Every interior surface was dusty, dirty and in need of cleaning. There was no evidence that the vehicle interior had been cleaned between recent rentals.

I got knocked down while using this 10 foot truck. Saddly, I missed using the truck to the it's fullest value of the rental.

Let customers know what the cost per gallon of gas if uhaul refills - before the customer heads out. It was late and I did not add gas when I returned and was charged about $4 / gal. My bad but still would have like to know. Still a good overall experience. Thanks

It was hard to roll up the door

Accidentally left my lock on the trailer and rather than cut it off, because it was returned a day early, the called and asked if I would like to come retrieve it. This was done. The return otherwise went smoothly. I did not need to use my free month unit rental this time so that is a moot point. Thank you.

Great service!

The two young men that were working at this location on the particular day did a nice job. Good customer service and very helpful

Come out and greet your customers in the drop off area, don't make them come inside to get you.

Everything was perfect. The people working were very efficient and friendly. The price of rental was reasonable.

The location there is not as easily accessible (especially from L Street) as other locations are. The facility and property seemed very clean, however. Also, I know that rental equipment is notorious for taking a beating. The trailer we rented had a damaged & repaired overhead door but the remaining damage made it harder to raIse & lower than other UHaul trailers I've rented previously.

Was quoted two different prices when I called 15 minutes apart and the second one was $35 More. I thought for me only having a small truck for 6 hours in town at $86 was overpriced, but I had no choice. Other then that, it was a very good experience!

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Keep doing what you are doing

Perhaps I missed it, but nowhere did I see, or was I asked in person of the exact size of the trailer ball required for the trailer I rented. It wasn't until I backed my truck up to the trailer to attach it, that I was told I had the wrong size ball.

After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday

I have had a number of fairly mixed experiences with uhaul. Equipment is not always available and the satellite locations don't always know what they were doing. This experience was the opposite. The online checkin made a huge difference. And dropping off after hours was easy. Thanks!

Uhaul was fabulous! But, never ever hire Dynasty Movers! I prepaid, and they did not show up. They called 45 minutes AFTER the confirmed arrival time to see if I still needed help. I was on a time crunch and was forced to go ahead without the help. The biggest reason I needed help was because of my terminal cancer diagnosis. Not supposed to lift anything. By the time they called, I was irritated for sure. Then, he told me he wasn't going to help me if I "had an attitude". An attitude? I was beside myself in pain and frustration. He then hung up on me. Two guys were supposed to have been there from 530pm to 730pm. It took me until 1am to do it myself. Sooooo hard for just me, and in constant fear of breaking a brittle bone. Unacceptable. I certainly hope Uhaul will refund the money I paid for movers.

I had my $19.95 van for about 25 hours, drive it 40 miles and was billed over $60. Totally a scam and rip-off. Will take my business elsewhere in the future.

The truck (next size up from the van) we had was bouncy as hell but otherwise performed well.

I found the online system (Czech in & check out) cumbersome. It required duplicate information which took extra time. Still liked the contact free process.

Andrew was who helped me both when I picked up the cargo van and when I returned it. He provided excellent customer service. Hire more employees like Andrew.

My check in was fine, but when I came to return, I sat in the bay for 25 minutes, watching the gas go down on the truck because it was 90+ degrees outside. I finally turned it off so I wouldn't get charged for the gas, when I went inside, the gentleman said oh, are you just returning, and reached out for the keys, I told him I had been waiting and he said he had been busy, but when I had pulled up there was one other care in the lot. He acted like it was my problem that I waited. Did not appreciate his customer service, it was like I was interrupting his day. It is sad how client service is no longer service. I was very disappointed.

Friendly people, great service. In and out quickly

Awful experience from making the reservation to it arriving more than one week after it was “guaranteed”. Spent absorbent amount of time and effort tracking down information and details not well explained or understood via staff or online. Horrible communication. Frustrating run-around experience coordinating drop off, pick up, unloading helping, delivery as each component is contracted out. This is NOT well explained by sales representatives. Preferred delivery dates I entered online were completely arbitrary and were changed on my reservation without my knowledge. Had to keep looking online to see what the fate of my Ubox was. Thankfully, I didn't NEED the contents by a certain timeframe. Shipping charges were charged 3 days after my reservation and emails said they would be charged. I called about 5 different times to try to verify this as well. Would have had no idea the delivery was delayed had I not called no less than 10-15 times. Never contacted about delivery until I contacted uhaul and the contracted individuals. Ugh, I won't use uhaul again and you shouldn't either. Entirely frustrating and miserable experience. Contractors were reliable, once you finally were able to communicate with them.

I was charged a $27 charge for “cleaning” when all I moved was wooden furniture directly from my apartment and literally 10 feet of sidewalk using a dolly rented to me, and no notes or explanation. Just that “I should have taken pictures.” The truck was out of alignment and would barely get over 30MPH. I tried calling to verify what happened and was on hold for 26 minutes to hear this from a very Blasé rep.

I rented the uhaul from Armor Storage on 107th and Chandler. When arriving to oick up email notified i needed to go to 86th and L. That was inconvenient. When arrived the app was slow and frustrating. It advised me to select 2 vans before offering one the facility actually had. I had to go inside to finalize the transaction and get the key. Whats the point of mobile check in and social distancing then? The staff inside was apologetic and helpful so I do applaud them. When returning it was stated I owed for fuel when I have pictures before and after indicating I left the vehicle with more fuel than I began with.

Nothing

Masks are mandatory in Omaha. The customer in front of me did not have a mask. Not sure why he was not refused service. Not sure if I will use UHaul next time if this is not corrected. Other than that, pick up & drop off was extremely fast.

Clean the unit, it had ashes all over the inside, and smelled like people had been smoking pot in the unit.

Quick in and on my way. Very friendly and courteous.

Jonathan Bartz, (I believe), did an awesome job helping me with my rental and all my questions. It seemed as if he was helping 5 of us at once but perfectly. Very fast very thorough, and a nice guy. Very well run place by my experience with booking, pickup and drop off. I will highly recommend this location and staff.

No need to meet before rental to see if Vehicle would work. Waste of time!

Just get the service reps to care more. My rational brain gets it. It probably doesn't pay well and it's dealing with a lot of customers with stress but comn. No greeting and a what do you want attitude. Not that hard to hire for.

The reps always seem like the customer is just something to observe. I was rarely greeted and there was a bit of apathy in helping me with mobile check in, finding truck, etc.

The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.

Great Staff!

I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.

Staff was super friendly and the place was always really clean.

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

Good service

The representative and process were excellent.

I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me

Excellent customer service

Very friendly and helpful staff. Storage facilities exceeded my expectations.

Our experience was great. The staff were so helpful and answered all of our questions.

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John & the other associate was very helpful.

Staff is always helpful and professional. Great Service Team!

One of the Best U-Haul Locations I have worked with.

Great and quick service! With no wasted time.

I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...

Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.

was very busy---long wait to be served.

Staff friendly able to have contact even though I was 1300 miles away

Very nice people nice location

Good people.

Nice experience

The facility and staff were very friendly and accommodating.

Very nice staff to work with and VERY CLEAN facility.

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.

Great customer service.

Always helpful and professional when working with this location. Resolves issues promptly and with patience.

Clean space.

I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!

The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!

Fantastic job.

The staff was great and the service was excellent.

Clean, cheap and secure.

Best customer service ever!

The secured area was the best part of renting there.

:) Had a great experience renting storage from Uhaul. Employees are very helpful

Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.

Great staff. Great customer service. Would recommend services.

Best staff ever

Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.

The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.

Na

Very clean facility and friendly and courteous staff.

Great staff

Got two free units for 30 days with the promotion! This is a huge stress relief when you’re moving!

I had no problems at this facility and was treated kindly!

Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.

Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.

Unfriendly customer service

Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.

Thanks

The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.

Always great service and friendly staff. No complaints!

Have had exceptional service at this location. All staff are friendly and great to work with.

The 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...

Very helpful getting us set up with our storage unit. Clean and secure facility.

Amazingly clean, quiet and secure facility. We are very pleased. Thank you.

Everyone was very friendly and kind during my time at U-Haul ! Thanks Ed Hays

Because of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.

Staff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!

Thx 4 everything

Awesome staff and service.

Great staff and service

None

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When I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.

They were always nice and pleasant. Would definitely recommend them, and use them again when need be