Customer Reviews for U-Haul Moving & Storage at L St

6,841 reviews

8616 L St   Omaha, NE 68127
(N Industrial Rd)

(402) 592-2230

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 592-2230

8616 L St
Omaha, NE 68127
(N Industrial Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a great experience with courteous people all the way around. thank you

Anthony R. 
Rating:
3.0

Customer did not leave a comment.

Tammie A. 
Rating:
5.0

Customer did not leave a comment.

Laurie A. 
Rating:
4.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

The location was great but the website/online pick up/checkout was a horrible experience. The website would not recognize I was at the location based off of my phone's GPS (even though my phone's gps ITSELF was showing me at the correct location) so I was unable to continue with the online process- tech support was entirely unhelpful and my only option was to drive twenty minutes away and pick up from a different location, delaying my move by an hour and (understandably) angering the movers that I had hired THROUGH Uhaul. Never again would I possibly risk trying to pick up a truck with the obviously flawed online check-out system. Other than that, everything else was great and the guys at the physical location were super helpful

Ethan F. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

Cinthia W. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Len V. 
Rating:
4.0

Customer did not leave a comment.

Bret C. 
Rating:
4.0

Customer did not leave a comment.

Bret C. 
Rating:
3.0

Customer did not leave a comment.

Fred C. 
Rating:
3.0

Contactless checkin: use mobile device to “check in.” Well it kept saying that I was not at the location but I was . I had to find the QR code to scan. Did that. Then had to go through the check in process -fine though very extensive- then I had to wait for them to call my reference which took forever, waited for them to “approve” after they called. Then had to view and check that “I agree” with the agreement. Did that. Said it was going to tell me where they keys are Got the “loading” screen then screen that said the site is unavailable. Went out and logged back in again. It said i already have the truck though I didnt even know where they keys are. Had no way to find that out. Finally went in facility and waited in line, which is what I was trying to avoid. Finally got help. I told him what was going on and he reached behind him and got the keys. Like- so much for the contactless check in since i was going to have to go in to get the keys anyway and wait in line, after spending literally 45 minutes in the lot trying to check in to avoid all that other stuff. Got in the truck, gas tank on empty. Cant find the parking break anywhere. No way to adjust the mirrors without getting out and adjusting the mirrors after walking around to the other side the truck, but that doesnt work because how does anyone know where to adjust them to since they are not looking at and adjusting them while in drivers seat. Truck seemed very old and had problems shifting. I was not happy at all. In addition. When I first reserved the truck, it kept trying to sell me other stuff - i get that. But it was a lot of extra steps and screens to keep saying no to stiff. Also, i got my confirmation email of my reservation, but when I tried to find it, it kept saying that i had no reservation. Had to figure that out.

Emily H. 
Rating:
4.0

Customer did not leave a comment.

Hoth G. 
Rating:
5.0

Just continue to provide the same level of service. Your help was so appreciated.

Virginia D. 
Rating:
5.0

Please make sure to explain the fuel requirement better. We thought we needed to return the truck with the highlighted amount of gas when in reality we needed to return the truck with at least 1/4 of a tank.

Paul M. 
Rating:
5.0

Have music in the store to make any wit time more pleasant.

david M. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
3.0

The movers we hired through the uhaul website never showed up. Very unhappy moving day. ☹️

Sharon M. 
Rating:
5.0

Need to check gas gauge better. Said my gas gauge was 13/16 but it was 11/16

Carmen J. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
4.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Great staff!

Karla H. 
Rating:
5.0

Nothing you all r doing an excellent job.

Linda H. 
Rating:
1.0

I just received my bill and noticed a $25.00 cleaning fee? The girl that unhitched the trailer did not check the trailer and I had forgotten that I had left a pallet in the back. If she had done her job correctly- she would have checked the back before I drove away and I would have taken the pallet with me. Therefore , because of U Hauls lack of thoroughness with the return, I would like the $25.00 charge removed and credited. I rent a ton from U Haul (please see activity) and would appreciate a small pass on this as it was a negligible and neglectful thing on my part. Thank you. -Scott Davis BTW- they were not busy at all at the time of the drop.....

SCOTT A D. 
Rating:
3.0

Have more than one person on site to assist customers. One person c

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Rex M. 
Rating:
4.0

Had a flat tire and had to exchange the vehicle. Also had issues dropping off after hours. Attendant was great and very friendly.

Scott P. 
Rating:
5.0

Truck had only 1/4 tank when I picked it up. I only had to bring it back that way. So it was okay.

chuck H. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The people at this location were friendly and helpful. Thank you.

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Movingis a change that requires a lt of pattern changes. Fortunately thses folks have nevr been part of the problem, always the solution.

JAMES J E. 
Rating:
5.0

Every employee I spoke or interacted with was very hospitable and all had great attitudes. I will definitely recommend this specific location to anyone that's moving or looking to rent a trailer. THANK YOU FOR THE GREAT EXPERIENCE! :)

latasha W. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

You are 5 star😀😀😀😀

Karl C. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Our experience was very pleasant. Thank you.

nancy S. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Need more information on how to refill gas to the correct level.

Elvis C. 
Rating:
5.0

Young guys- not personable- not chatty on what was expected from customer and didn't “care” about our issues from trip! Even informed of bad low tire so not rented out until fixed and not even a thank you!

Nancy G. 
Rating:
5.0

The whole Squad especially Hunter were amazing.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Mikhail R. 
Rating:
3.0

Customer did not leave a comment.

Carey M. 
Rating:
5.0

Great customer service and trucks

WOGENE D. 
Rating:
4.0

Customer did not leave a comment.

bob C. 
Rating:
2.0

Clean the vehicles before use of the next customer. The truck reeked like cigarettes smoke, we had to leave the windows down at all times due to previous drivers smoking in the truck. The truck was very beat up in the bed lining and inside which is surprising of how new the truck was and previously rented from this location normally it was clean but it has gone down hill. Staff was nice well the one that was working Sunday.

MORGAN W. 
Rating:
3.0

Rented a cargo van. Dome light and radio did not work. Change engine oil light came on within first 20 miles. Windows were dirty inside and out. Cargo area was clean and tidy.

PAULA T. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Anna V. 
Rating:
5.0

The online reservation and check in is wonderful. The people at this location are so pleasant and helpful. Thank you

carl S. 
Rating:
5.0

Customer did not leave a comment.

Jerrold B. 
Rating:
5.0

Offer a ramp for the truck if one is not included

Valjean E. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

We forgot to check that we had the blankets ordered online. We didn't so had to drive from Bellevue back to location. Staff was polite and apologetic.

Javier S. 
Rating:
5.0

Super staff

ROBERT D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keionni K. 
Rating:
5.0

The truck was very clean, but it needs some work done under the hood. It was running very slow n rough.

Nicole P. 
Rating:
5.0

Entire team was super helpful and friendly!!

ROBERT D. 
Rating:
5.0

Paint peeled outside of truck, arm rest and the seat adjuster on driver side broke

Janice J. 
Rating:
4.0

Windshield not cleaned

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Team was knowledgeable and professional. They evaluated my usage needs and recommended a more budget-friendly rate. Would definitely use again and not hesitate to recommend to family and friends.

Brian F. 
Rating:
5.0

Provided a refund for equipment issues the pick up location refused

Ashleigh B. 
Rating:
5.0

Awsome worker's love the service

Ricardo L. 
Rating:
2.0

The staff member was friendly, but whomever made the reservation in customer service clearly did not listen to my request which made checking in complicated. Also had movers that was getting paid hourly. A lot of time was wasted.

Janee J. 
Rating:
5.0

Customer did not leave a comment.

Brian F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick Z. 
Rating:
3.0

When I reserve a 5x8, give me a 5x8. I made my reservation at a close convenient location weeks in advance. I checked multiple times to ensure I chose a 5x8 trailer. I built the framing I needed to fit the dimensions you provide for your 5x8 trailers online. On the day I was scheduled to pick up my trailer, I find out I've been “upgraded” to a twin axle 6x12. I called the location where my reservation was set only to get a shrugged off answer and a “I'll make a note in the system” response. He said someone should call in an hour or so. I didn't wait and called uhaul. They found the right trailer but at a location downtown further out of my way. I went and picked it up without a fuss because I needed it and was relieved it was available. When it came time to return the trailer, I assumed I could drop it off at my original reserved location. That was not the case, so I had to drive it back downtown. The “upgrade” nearly ruined my plans. I gave plenty of notice making my reservation weeks ahead of time. Uhaul could have done a number of things to prevent this frustration. You could have informed me that my desired location doesn't have a 5x8 and ask me if a 6x12 would work. You could have transferred the 5x8 to my reserved location since you had weeks to arrange it. At the very least you could have allowed me to return the trailer to my local reserved location. Bottom line, don't “upgrade” to avoid giving the customer what they asked for.

David A. 
Rating:
2.0

be aware of the customer walking into the building. I had to search for someone to help me. The truck. was generally clean but lots of dirt and grass around base of seats, it took two clorox wipes to clean steering wheel, they came up black. wasnt walked to truck, was just told... Its one of the ones parked out there.

Josephdamian F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
1.0

Customer did not leave a comment.

Duane V. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

yari H. 
Rating:
5.0

Customer did not leave a comment.

Travis U. 
Rating:
5.0

Customer did not leave a comment.

Dawn U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

They were great

Steve W. 
Rating:
4.0

The only thing I feel that would of made this a better rental is if there was a dolly and pads in the van to use. I remember renting one years ago that those came with your van rental.

Tammie A. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

All went well with my experience with Uhaul.

Lorna K. 
Rating:
5.0

Moving is stressful enough being able to handle this part without having to make time to go to the facility and set everything up was so convenient. I will always chose uhaul for all my storage needs

Jami H.  |  Online Move In 
Rating:
5.0

I hate your guys's app. After a long day of moving and the weather changing from rain to snow, I'm trying to take a picture of a clean trailer to upload and it will not upload to your site. I spent at least 15 minutes in the cold waiting for it to upload. We started my phone and eventually just use my wife's phone in order for it to work. Please update your software.

Jeremiah O. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
3.0

Dead mouse in hall outside unit. No lock inside unit per rental agreement. Had to make special trip back to arrange for lock the next morning.

Thomas H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kalea b.  |  Overall Experience 
Rating:
4.0

Shorter wait time on phone calls. Easier return of equipment

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The self serve pickup wasn't in plan sight. I was shown right away where it was. For some reason the U-Haul would not open. The staff got me checked in and I was on my way.

Andy M. 
Rating:
5.0

As usual with this location, everything went without a hitch. Good job, easy and smooth.

MATHEW W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

The fuel level was not right and I was charged for 4 gal more . It was a rip off.

KOKOU T. 
Rating:
5.0

Customer did not leave a comment.

RICH C. 
Rating:
3.0

The young man that waited on me was not very confident showed he was very nervous like he did not know what he was doing and obviously he didn’t he did sell us the insurance and the unit did not offer to show us anything or tell us any instructions or anything about it did not offer a lock or anything so when I got home and I was asked about the lock I have to go back now to purchase the lock seem like a lot of charges were just added for getting a storage unit I think that he should’ve been more well trained before leaving him by himself when he was not really sure what he was doing

Gary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evie S. 
Rating:
3.0

Make sure your trucks have at least the amount of gas you are asking them to return the truck with before renting out the trucks.

Lori H. 
Rating:
5.0

Very accommodating. Hunter and Mr. Hang answered all my questions and were very caring and considerate.

Ariel G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

THERESA T.  |  Overall Experience 
Rating:
5.0

Parker and staff were very very polite and helpful.

Barbara W.  |  First Impressions 
Rating:
5.0

El servicio es exelente muy amable y de una ayuda extraordinaria am momento de ofrecer Las opciones .muy complacido con Uhaul

Diane Hatz H.  |  First Impressions 
Rating:
3.0

The customer has to make sure they do what they say they are going to do! They do remember what they say they are going to do but the customer still has to check back with them to get things fixed. They are friendly and and work to correct the matter right away when you ask.

Jeff T.  |  Overall Experience 
Rating:
5.0

The team at this location made a very stressful event super easy and smooth and I really really appreciate it.

Lillian J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

duane l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly l.  |  First Impressions 
Rating:
5.0

Very clean very secure very helpful I use their month free and then needed another month it was perfect for my needs the truck rental was fast and friendly they had everything I needed for my moving experience I would definitely recommend

MATTHEW H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jessica l.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brian F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  First Impressions 
Rating:
5.0

Love putting my stuff inside the storage it's safe and secure 🔐 good people that work inside the office awsome worker's love renting U-Hauls

ricardo l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

The workers were very nice and patient, willing to help with hitching and explaining everything. I always us this location because they are so friendly and helpful.

Rena K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastacia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keonna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Love the access card and double swipe. Feels secured plus you are able to double lock you storage

gordan d.  |  First Impressions 
Rating:
5.0

The guy's that help was the best worker when I took the truck back the guy's was cool and awsome they help me alot too they did a wonderful job helping me and other's people

ricardo l.  |  First Impressions 
Rating:
5.0

I am so appreciative of their help and fun.

Rena K.  |  First Impressions 
Rating:
3.0

Office is very near impossible to reach out to by phone.

Bruce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dobuol k.  |  Overall Experience 
Rating:
4.0

The staff was friendly and efficient

Sherry B.  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful!

Kathy R.  |  Overall Experience 
Rating:
5.0

I personally like the way U Haul conducts all issues........yes, would recommend.

LesLorena O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily R.  |  Overall Experience 
Rating:
2.0

I was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.

duane l.  |  First Impressions 
Rating:
5.0

Great place all around, very helpful employees who go above and beyond for the customers. Thank you team!

Brooke A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen S.  |  First Impressions 
Rating:
2.0

This company site charged premium prices. For an unsecured storage room. Nice new fancy gate that only secured one side of the parking lot. I was provided a fob for this gate but turned it in three times because it didnt work. Found out final week of my lease no one had bothered to enter all of the correct numbers. No cameras, securing the property of the people utilizing your service. Anyone can walk in at all hours of night. I will not use this site again!

JASON G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Vickie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kassandra A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BILLIE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa S.  |  First Impressions 
Rating:
1.0

I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.

Stephanie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucille B.  |  First Impressions 
Rating:
5.0

Staff was very nice and accommodating!

Petra K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

melvin g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brooklynne K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray H.  |  Overall Experience 
Rating:
3.0

I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.

Levonia N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

jamerio m.  |  Overall Experience 
Rating:
1.0

I have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15.00 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.

Amanda F.  |  Overall Experience 
Rating:
2.0

We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.

Barb F.  |  First Impressions 
Rating:
5.0

I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . Dave

David S.  |  First Impressions 
Rating:
5.0

My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.

Patrick M.  |  Overall Experience 
Rating:
3.0

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Roger G.  |  First Impressions 
Rating:
1.0

After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday

Jack S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes R.  |  Overall Experience 
Rating:
5.0

The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.

PATRICK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Great Staff!

Angela F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler W.  |  Overall Experience 
Rating:
5.0

I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.

amber w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad P.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and the place was always really clean.

Janet S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Zach Q.  |  Overall Experience 
Rating:
5.0

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

dawn f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley H.  |  Overall Experience 
Rating:
5.0

Good service

Milton L.  |  Overall Experience 
Rating:
5.0

The representative and process were excellent.

John S.  |  First Impressions 
Rating:
2.0

I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me

Virginia B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Anthony S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Storage facilities exceeded my expectations.

Anthony S.  |  First Impressions 
Rating:
5.0

Our experience was great. The staff were so helpful and answered all of our questions.

Natalie M.  |  First Impressions 
Rating:
5.0

.

Manuel M.  |  Overall Experience 
Rating:
5.0

John & the other associate was very helpful.

Diana W.  |  First Impressions 
Rating:
5.0

Staff is always helpful and professional. Great Service Team!

Shelly H.  |  First Impressions 
Rating:
5.0

One of the Best U-Haul Locations I have worked with.

Shelly H.  |  Overall Experience 
Rating:
5.0

Great and quick service! With no wasted time.

rishab R.  |  First Impressions 
Rating:
1.0

I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...

Corey H.  |  Overall Experience 
Rating:
5.0

Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.

JASON S.  |  Overall Experience 
Rating:
3.0

was very busy---long wait to be served.

Domingo Antonio D.  |  First Impressions 
Rating:
5.0

Staff friendly able to have contact even though I was 1300 miles away

Erika G.  |  Overall Experience 
Rating:
5.0

Very nice people nice location

Crescentia P.  |  First Impressions 
Rating:
5.0

Good people.

Joyce B.  |  Overall Experience 
Rating:
4.0

Nice experience

Tammi A.  |  Overall Experience 
Rating:
5.0

The facility and staff were very friendly and accommodating.

Alexander S.  |  First Impressions 
Rating:
5.0

Very nice staff to work with and VERY CLEAN facility.

Peggy H.  |  Overall Experience 
Rating:
5.0

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

RAYMOND C.  |  First Impressions 
Rating:
5.0

Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.

mark y.  |  Overall Experience 
Rating:
5.0

Great customer service.

Samuel H.  |  Overall Experience 
Rating:
5.0

Always helpful and professional when working with this location. Resolves issues promptly and with patience.

Samuel H.  |  First Impressions 
Rating:
5.0

Clean space.

Kokousse W.  |  First Impressions 
Rating:
5.0

I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!

becky b.  |  Overall Experience 
Rating:
5.0

The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!

Alyssa S.  |  Overall Experience 
Rating:
5.0

Fantastic job.

mack b.  |  First Impressions 
Rating:
5.0

The staff was great and the service was excellent.

Donna T.  |  Overall Experience 
Rating:
5.0

Clean, cheap and secure.

teteyi t.  |  Overall Experience 
Rating:
5.0

Best customer service ever!

Donna T.  |  First Impressions 
Rating:
5.0

The secured area was the best part of renting there.

Jay f.  |  Overall Experience 
Rating:
5.0

:) Had a great experience renting storage from Uhaul. Employees are very helpful

Michelle M.  |  Overall Experience 
Rating:
5.0

Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.

Peggy H.  |  First Impressions 
Rating:
5.0

Great staff. Great customer service. Would recommend services.

Keturah C.  |  Overall Experience 
Rating:
5.0

Best staff ever

Alica H.  |  Overall Experience 
Rating:
5.0

Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.

Xiomara L A.  |  First Impressions 
Rating:
5.0

The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.

Alica H.  |  First Impressions 
Rating:
4.0

Na

Mary R.  |  Overall Experience 
Rating:
5.0

Very clean facility and friendly and courteous staff.

Chris H.  |  Overall Experience 
Rating:
5.0

Great staff

Marckell g.  |  Overall Experience 
Rating:
5.0

Got two free units for 30 days with the promotion! This is a huge stress relief when you’re moving!

Jamie S.  |  First Impressions 
Rating:
5.0

I had no problems at this facility and was treated kindly!

sarah c.  |  Overall Experience 
Rating:
5.0

Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.

Samuel H.  |  Overall Experience 
Rating:
5.0

Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.

johnathan l.  |  Overall Experience 
Rating:
2.0

Unfriendly customer service

Amien n.  |  Overall Experience 
Rating:
5.0

Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.

Roger W.  |  Reservation 
Rating:
5.0

Thanks

Marla R.  |  Overall Experience 
Rating:
4.0

The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.

Sherri G.  |  Reservation 
Rating:
5.0

Always great service and friendly staff. No complaints!

Samuel H.  |  Reservation 
Rating:
5.0

Have had exceptional service at this location. All staff are friendly and great to work with.

Samuel H.  |  Overall Experience 
Rating:
5.0

The 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...

Fran I.  |  Overall Experience 
Rating:
5.0

Very helpful getting us set up with our storage unit. Clean and secure facility.

David C.  |  Reservation 
Rating:
5.0

Amazingly clean, quiet and secure facility. We are very pleased. Thank you.

John J.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and kind during my time at U-Haul ! Thanks Ed Hays

ED H.  |  Overall Experience 
Rating:
5.0

Because of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.

BRUCE M.  |  Overall Experience 
Rating:
1.0

Staff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!

TYNNETTA R.  |  Overall Experience 
Rating:
5.0

Thx 4 everything

YOLANDA H.  |  Overall Experience 
Rating:
5.0

Awesome staff and service.

Samuel H.  |  Overall Experience 
Rating:
5.0

Great staff and service

Samuel H.  |  Reservation 
Rating:
5.0

None

Drew Q.  |  Overall Experience 
Rating:
5.0

..

John R.  |  Overall Experience 
Rating:
3.0

When I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.

Roger S.  |  Overall Experience 
Rating:
5.0

They were always nice and pleasant. Would definitely recommend them, and use them again when need be

Mary E.  |  Overall Experience 
No reviews have been submitted for this location.

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