Customer Reviews for U-Haul Moving & Storage at L St

6,718 reviews

8616 L St   Omaha, NE 68127
(N Industrial Rd)

(402) 592-2230

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 592-2230

8616 L St
Omaha, NE 68127
(N Industrial Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

LILIAN J. 
Rating:
5.0

Parker and staff were very very polite and helpful.

Barbara W.  |  First Impressions 
Rating:
5.0

Excellent staff

BARBARA W. 
Rating:
5.0

Customer did not leave a comment.

Cory C. 
Rating:
5.0

Customer did not leave a comment.

Erika M. 
Rating:
1.0

Charged me $9 and some change for 2 gallons of fuel. Both before and after receipts show exactly same spot on fuel gauge at 3/4 a tank. I drove the vehicle less than 8 miles. Before I returned the vehicle I stopped at the gas station and added almost 2 gallons of fuel myself! It does not take 4 gallons of fuel to travel less than 8 miles. Not only that but the fuel marker is in the same exact spot before and after on the vehicle and on the receipts.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
3.0

I brought truck back early and they charged me for the full day wasn't to happy with that will go to another location next time I rented truck for 2 days had it back by 5:20 when it didn't need to be back until 8am next day should of been pro rated but they charged full day would like the difference back but I know it's not going to happen it is what it is

Jason B. 
Rating:
5.0

The staff at this location did a good job and I will likely be back next year at this same time for next year's rental need. Thank you. Please let the staff know I said THANKS!

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

The first truck had a bad transmission and I had to return it

GEORGE H. 
Rating:
3.0

Representative made mistake on our rental return location, if it hadn't been for representative at rental return that could have cost extra for coming back to wrong location.

Steven R. 
Rating:
5.0

El servicio es exelente muy amable y de una ayuda extraordinaria am momento de ofrecer Las opciones .muy complacido con Uhaul

Diane Hatz H.  |  First Impressions 
Rating:
3.0

The customer has to make sure they do what they say they are going to do! They do remember what they say they are going to do but the customer still has to check back with them to get things fixed. They are friendly and and work to correct the matter right away when you ask.

Jeff T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
2.0

One tire is very lower pressure, therefore I have to come back to let them fixed it. It cost 20 miles more, so does $20 more.

Huachun W. 
Rating:
5.0

Customer did not leave a comment.

Autumn S. 
Rating:
5.0

There were no furniture pads included in our initial uBox rental.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

DALE R B. 
Rating:
5.0

Very efficient and easy to rent through this location. Would definitely rent again!

Kristine or Stev T. 
Rating:
3.0

Remember to include additional equipment like dolly and other items in the truck for customer.

Scott B. 
Rating:
5.0

Drop off was smooth and quick. Excellent experience.

David K. 
Rating:
5.0

Customer did not leave a comment.

amanda L. 
Rating:
5.0

Customer service was great with very little wait time.

Gary G. 
Rating:
5.0

the only thing is the windows and mirrors were not clean and i had to windex inside and out of all windows.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

Johanna W. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Pictures for what the vehicle looked like were slightly outdated but it was super minor. I just didn't want to get dinged for the scratches that were there. Also the fuel was only at a quarter tank. Didn't need much but if I did, that would have been a pain. Otherwise, awesome and painless experience!

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Lillian J. 
Rating:
3.0

The trailer was looked at for 1 second by an associate then he said your professional drivers lights work. We had to spend $55 dollars to get temporary magnetic tail lights just to make it back so we didn't get a ticket

KEVIN G. 
Rating:
5.0

Nothing-great experience again! I love this U Haul location.

John T. 
Rating:
5.0

Customer did not leave a comment.

TYLER K. 
Rating:
5.0

This office saved our move. My original rental office rev. #26390738 closed for a family emergency without notifying me. Just a sign on the door when we arrived at at our pick up time.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

The team at this location made a very stressful event super easy and smooth and I really really appreciate it.

Lillian J.  |  Online Move In 
Rating:
5.0

This facility and alllll the associates were super helpful during a really really stressful time for my family and I and is really really appreciate it. From getting the trailer, needing a unit and then a van they made it super easy. Thank you all so much.

Marc J. 
Rating:
5.0

Make the ramp on the motorcycle trailer one foot longer, or provide a extention

Patrick V. 
Rating:
5.0

The employees are very professional, courteous, informative and helpful. Well run and well staffed outfit.

JAMES J E. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
1.0

The lady who helped me said everything was paid for. Then I get to the second location to pick up the trailer that I was told was already paid for. Had to pay ANOTHER $300. And when I asked why the man why he told me to talk to the location in AZ when I drop the truck off? WHAT!?

Aaron E. 
Rating:
5.0

Great employees! We're very understanding and helpful when an unexpected event happened during rental and accommodation was greatly appreciated

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis T.  |  Overall Experience 
Rating:
4.0

When picking up truck & customer asks about returning after hours, the employee should disclose any fees for doing so.

Tesa C. 
Rating:
5.0

Customer did not leave a comment.

Terence H. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

I felt that I was seriously over charged for the rental. It appeared to state on the contract that it was 99 cents a mile and I think that they charged me considerably more than that. I used 80 miles and the had estimated 30 miles. The extra 50 miles more than doubled my amount to be paid. The previous rental was nightmarish. The truck felt like it would break down any minute and the left hand side view mirror fell off on the freeway. This seriously limited the amount of driving I could do with the truck. When I called I was told I would need to be present so I could not have it fixed on site and once off of work would not have the time to take it in to be repaired. Due to the time the truck was due back which meant I made only 2 trips rather than the planned 3 trips. These two events were two of the worst truck rental events I have ever experienced.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

No suggestions at this point...thank you!!

Robert H. 
Rating:
5.0

Great customer service

Adam H. 
Rating:
3.0

Customer did not leave a comment.

duane l.  |  Overall Experience 
Rating:
3.0

The motorcycle trailer ramp is too short which leaves a high peak and it tore the spring off my kickstand and possibly ruined the kickstand itself my bike is average height shouldn't have been a issue but by the looks of the trailer I'm not the only one who had this problem ruined what should have been a great day but now I have to pay to fix my brand new motorcycle will not recommend anyone tent the motorcycle trailer

STACEY H. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

very good experience

Michael L. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Great service and very easy pick up/drop off

Jose Manuel A. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Only issue during process was online reservation scheduling. I unintentionally added packing supplies that where charged to my bank account, I never received any supplies. During pickup at this location they could not find order for supplies. But the 76.00 had been charged to my account. Great experience for rental. Would rent again!!

Paul C. 
Rating:
4.0

Wash the windows on the inside.

Byron H. 
Rating:
5.0

Friendly awesome guy

JERI LYNN F. 
Rating:
5.0

Para mi es un exlente cervisio te a tienden con respeto y resuelben tus pregistan que uno ase grasias nos bemos pronto

JULIAN F. 
Rating:
5.0

Friendly and professional staff, clean equipment and facilities, would highly recommend

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET D. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Pretty well exceeded at everything…from equipment to customer service to value for the doar

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

kimberly l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Justin was very professional. Great customer service!

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

CHESTER R. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Great support from the staff

Vicente V. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY C. 
Rating:
5.0

Customer did not leave a comment.

IRIS G. 
Rating:
5.0

Very clean very secure very helpful I use their month free and then needed another month it was perfect for my needs the truck rental was fast and friendly they had everything I needed for my moving experience I would definitely recommend

MATTHEW H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

S Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Colten H. 
Rating:
5.0

Customer did not leave a comment.

Obiefuna O. 
Rating:
5.0

The service representative who assisted me was excellent. He was young and extremely kind and helpful. A wonderful representation of your organization.

Jean W. 
Rating:
5.0

Customer did not leave a comment.

Mohammed O. 
Rating:
5.0

Customer did not leave a comment.

LINDA K O. 
Rating:
5.0

Great friendly efficient staff

Jared V. 
Rating:
5.0

Good job

Leonard C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

Nathan K.  |  Overall Experience 
Rating:
5.0

Staff did great job getting our trailer hooked up and answering all of our questions. Great experience.

Jeremy B. 
Rating:
2.0

Fuel level was lower than indicated on paperwork. I photographed the fuel level then went into the office to bring this to the attention of the counter staff before I left, who said that they would correct the fuel reading in the rental. They lied. When I returned my rental two days later a different employee confirmed that there was never any adjustment or note entered into record. Only the fact that I had photographed the fuel level with the then current mileage prevented me from incurring a fraudulent charge for gasoline that was never present. With the photograph as evidence, the employee at return was able to fix the error and verify that I had returned the truck with additional fuel. So, three of the younger employees fucked up and lied, and later one responsible employee had to correct their error. This would have been a good experience otherwise

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

Easy to work with

Rick S. 
Rating:
4.0

When the size truck I asked for was not available I should have been contacted to see if my request could have been honored at another location. Way too much truck for my needs.

Brian K. 
Rating:
5.0

Staff was courteous, helpful and instructive. Solid experience.

DARCI E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jessica l.  |  First Impressions 
Rating:
5.0

The staff made our rental extremely easy with the return after hours!

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Domingo H. 
Rating:
4.0

Customer did not leave a comment.

BOBBY B. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
1.0

Customer did not leave a comment.

Brian F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHELLEE M. 
Rating:
5.0

Customer did not leave a comment.

JEROME H. 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO F. 
Rating:
5.0

Love putting my stuff inside the storage it's safe and secure 🔐 good people that work inside the office awsome worker's love renting U-Hauls

ricardo l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

The workers were very nice and patient, willing to help with hitching and explaining everything. I always us this location because they are so friendly and helpful.

Rena K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastacia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keonna C.  |  First Impressions 
Rating:
5.0

Love the access card and double swipe. Feels secured plus you are able to double lock you storage

gordan d.  |  First Impressions 
Rating:
5.0

The guy's that help was the best worker when I took the truck back the guy's was cool and awsome they help me alot too they did a wonderful job helping me and other's people

ricardo l.  |  First Impressions 
Rating:
5.0

I am so appreciative of their help and fun.

Rena K.  |  First Impressions 
Rating:
4.0

The staff was friendly and efficient

Sherry B.  |  First Impressions 
Rating:
5.0

I personally like the way U Haul conducts all issues........yes, would recommend.

LesLorena O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
2.0

I was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.

duane l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kassandra A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alyssa S.  |  First Impressions 
Rating:
1.0

I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.

Stephanie G.  |  First Impressions 
Rating:
5.0

Staff was very nice and accommodating!

Petra K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

melvin g.  |  First Impressions 
Rating:
3.0

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Roger G.  |  First Impressions 
Rating:
5.0

John & the other associate was very helpful.

Diana W.  |  First Impressions 
Rating:
5.0

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

RAYMOND C.  |  First Impressions 
No reviews have been submitted for this location.

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