Customer Reviews for U-Haul Moving & Storage at Lake Ella

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Lake Ella

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barbra l. on

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kacy f. on

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russell t. on

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The driver's door had been previously damaged and marked so but needs to be repaired so that it is easily closed. It was very hard to close enough to not give a dash warning.

Lorenzen T. on

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Great customer service. I dealt with the same associate for pickup and return. She was awesome.

kristin w. on

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The ac in the truck did not work, but the staff was wonderful and the truck was clean.

Margaret C. on

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richard j. on

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Very friendly people, easy to work with. Very knowledgeable staff. Thanks

Joshua A. on

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jerome d. on

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Mark C. on

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Stephen B. on

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The trailer brakes worked great on the 12' trailer. The trailer tracked well, no swaying. The loaders were great as well.

Michael H. on

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Amy N. on

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Bill H. on

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ery nice people and good service

Jeff S. on

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The staff on pickup and return were excellent, courteous and friendly.

Bruce L. on

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Super quick check out / check in.

ORLANDO A. on

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Using the app/web application made everything more difficult. Capturing the drivers license wasn’t easy. The van was a bit dirty and the mileage off by 1 mile, so I tried to upload the pictures and it never went through. The employee helped clean the van but there was not much she could do about the app. At the end that made the experience long and frustrating. It was easier and faster handing out the drivers license and credit card to the employee. The app needs improvement

Van G. on

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Truck cap was a bit dusty, looked like crumbs on dash. Acceptable for a UHAUL truck, not for a rental car company though

Emma L. on

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The only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes

ken d. on

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The after hours return is Horrible! Took forever to connect to locate site. Then Never was able to upload the picture of milage & gas. No option to add photo, just upload from camera only. That process is Horrible! Then the 800# isn't on the drop box, only on the contract.

Tori S. on

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Customer service excellent

Gloria B. on

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Although, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!

Eric S. on

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roy d. on

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pauletta r. on

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Perfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays. BSLR.

Gloria B. on

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Brittney G. on

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Whule the uhaul was clean...There was a hole in the top corner of the uhaul so when it rained a number of my items were soaked or destroyed.

Steven S. on

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Honestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff

Dominic n. on

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I would say have the moving crates cleaned before the next customer uses them because there was some debree and sticky stains in certain crates

Kendra J. on

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angelica b. on

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Jerry F. on

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Was told when reservation was made that there was a secured place to park my car.There is a uhaul storage place with fencing behind office.Desk clerk wouldn’t let me park there so I had to leave my care out front all nite.There was no reason for that.Need to educate personal at this location!!

Charles W. on

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Best staff ever! Don't change anything.

scott E. on

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THIS IS NOT THE LOCATION I RESERVED MY TRUCK AT, THEY TOLD ME IT WOULD BE A 5 HOUR DELAY TO PICKUP THE TRUCK OR I COULD GO TO THE OTHER LOCATION,

robert f. on

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The staff and management have always been professional and courteous. They are a pleasure to interact with.

Pamela J. on

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This lady charge my debit card that cdw 10.00 charge and lied say she didnt do it. I never accepted the collision online. It sad people steal from you and lie about it. I will never give them my business. Even though I did everything on line she re did everything when I got there. And lying about it.

Victor M. on

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Emma L. on

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Jeffrey K. on

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Marta P. on

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35 mins waiting to speak someone on the phone.

abigail c. on

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The associate who assisted me yesterday was extremely informative and helpful.

Taylor S. on

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I’m giving a poor rating due to the fact that when I called to reserve storage I got through to customer service. The woman asked me what my biggest piece of furniture was but gave me wine storage.

CHARLES W. on

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Good facility and helpful staff.

CHARLES S. on

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Well run business - met our storage needs without any problems!

AUDRIA C. on

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👍

JANE F. on

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My experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.

PATTI H. on

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Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.

Frank T. on

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The staff was very friendly and easy to work with.

Frank T. on

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The agent was very helpful and professional.

Josephine F. on

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Everyone did a fabulous job. Keep up the good work. Really liked renting from there

Safiya P. on

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Great staff all around, but a special thanks to the manager for her excellent customer service :).

Joshua S. on

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Cancelation was easier than I would have guessed.

ken s. on

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I was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.

Robert S. on

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Everyone was helpful!

cory f. on

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Every single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.

Anquinas w. on

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Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.

Susan T. on

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Great U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you

mary f. on

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Hard to get through to office to speak with anyone when needed.

david h. on

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great staff everyone friendly. will return when school is out. May 2019

Rose R. on

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Thank you for last minute storage!

savannah b. on

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The owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!

Joel P. on

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Pleasant experience

Lisha m. on

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2468

Ash W. on

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Great facility with professional, helpful, pleasant staff!

Matthew P. on

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Service was outstanding

MARCUS B. on

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The staff was always helpful.

Charles H. on

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Courteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****

Scott S. on

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I paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.

ROODLANDE E. on

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The Lumis trucks make it difficult to move stuff in and out.

Heidi S. on

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Our initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.