Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t like your hidden insurance charges!!
We were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !
Thank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.
Wonderful staff!
The original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane location
Excellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.
It was top notch! Booked online - showed up and the agent inside was extremely helpful! Thank you!
Really appreciated the staff. Very helpful
Phenomenal
Will use your business again, thanks for being there when I needed your services.
Always friendly and helpful. Very efficient.
The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.
Professional management team and support staff. Great experience!!!
I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.
My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.
Friendly, helpful staff. Very clean facility.
Very clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.
They were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.
Very professional and helpful 🙂
Thank you for keeping my belongings safe for 4 yrs.
Too expensive
Very friendly and helpful staff.
Thank you!
It was a pleasure!
Very friendly people, easy to work with. Very knowledgeable staff. Thanks
The only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes
Although, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!
Perfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays. BSLR.
Honestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff
The staff and management have always been professional and courteous. They are a pleasure to interact with.
35 mins waiting to speak someone on the phone.
The associate who assisted me yesterday was extremely informative and helpful.
I’m giving a poor rating due to the fact that when I called to reserve storage I got through to customer service. The woman asked me what my biggest piece of furniture was but gave me wine storage.
Good facility and helpful staff.
Well run business - met our storage needs without any problems!
👍
My experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.
Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.
The staff was very friendly and easy to work with.
The agent was very helpful and professional.
Everyone did a fabulous job. Keep up the good work. Really liked renting from there
Great staff all around, but a special thanks to the manager for her excellent customer service :).
Cancelation was easier than I would have guessed.
I was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.
Everyone was helpful!
Every single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.
Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.
Great U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you
Hard to get through to office to speak with anyone when needed.
great staff everyone friendly. will return when school is out. May 2019
Thank you for last minute storage!
The owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!
Pleasant experience
2468
Great facility with professional, helpful, pleasant staff!
Service was outstanding
The staff was always helpful.
Courteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****
I paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.
The Lumis trucks make it difficult to move stuff in and out.
Our initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.
