Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only reason I gave a poor is I put gas back to where I took it from that the location and got charged 27.73 first time ever I recieved a bill for gas as I know to put gas back where u left it at
Jennifer W.
Rating:
5.0
Customer did not leave a comment.
James A.
Rating:
5.0
Great customer service, picking up and returning.
LeRoy M.
Rating:
5.0
Customer did not leave a comment.
laurie J.
Rating:
2.0
both when i picked up the truck and dropped it off, I dealt with the same customer service person. That person started my contract when I walked in the door, not 20 minutes later after disputing the gas level. When I returned I asked to be checked out and to get a printed receipt. The same person was unwilling to give me a printed receipt or check me out. She said I will receive my receipt by email. More than 24 hours later I have still not received my receipt..I am not convinced the Uhaul app recorded my disputed gas level or pictures of the truck, I have not received an email detailing the disputed items.
Russell W.
Rating:
5.0
Nothing
JAMIE G.
Rating:
5.0
Ms, Janette at Washington Ave location in New Orleans was excellent!! She helps us out and very professional and dedicated to her work! She make sure the establishment is clean as well! She's very direct and get you what you need! Thank you so much!
jenni P.
Rating:
5.0
Customer did not leave a comment.
JEREMY P.
Rating:
3.0
Rental van experience - excellent
We got stuck in the elevator (which I later found out from my daughter has been out of service before).
We carried a sofa and loveseat up 3 floors.
Not even an apology from the staff for the situation!
This location also lost a storage unit reservation a few months ago.
kathleen W.
Rating:
5.0
In and out plus I left my dolly and HE made sure I received it back. Thanks
donald A.
Rating:
4.0
Customer did not leave a comment.
Fran R.
Rating:
2.0
The staff here was really non chalant about assisting with the reservation. He has motorcycle shades on, moved very very slow as if he had all day. Was unable to correctly explain fuel credit. Gave me a vehicle with less than 1/4 tank of gas and charged me a fuel fee telling me it was a credit but actually charging me in advance for gas I hadn't even used, but still ask me to bring it back on 1/4. That's stealing from me if it wasn't on 1/4 to begin with. Then telling me I'm getting a credit when your deducting from my account is a problem. A better explanation of the fuel charge should be given.
Taza R.
Rating:
5.0
Customer did not leave a comment.
Angele Y.
Rating:
5.0
Customer did not leave a comment.
Darius A.
Rating:
1.0
Rude employee she was playing on her phone while assisting me.She wasn't very helpful
renonda W.
Rating:
1.0
Don't over charge for gas when it was returned with the same amount of gas as it did when it was dispatched. And roach infested truck.
jessica C.
Rating:
2.0
The representative was curt and rude. The truck had 168,000 miles on it and it showed. I was actually surprised the truck didn't break down.
David H.
Rating:
5.0
Customer did not leave a comment.
Stephen B.
Rating:
1.0
I was told I wouldn't be charged another day as long as I got it back before closing then next day, j turned in my keys on time and was still charged. Then I was charged $40 for gas when I put gas back in, not to mention there wasn't $40 worth of gas to start with. The person working told me I wouldn't be charged but I still was. Bad customer service!!
Tavarous S.
Rating:
5.0
Customer did not leave a comment.
Stanley S.
Rating:
5.0
Thanks for all the suggestions on supplies I'll need!
Garron W.
Rating:
1.0
Customer did not leave a comment.
JUNE H.
|
Overall Experience
Rating:
5.0
Very easy process, clean truck. No complaints!
ty'arrance D.
Rating:
5.0
Very helpful and friendly staff. Storage unit was clean and secure.
guy m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONALD J.
Rating:
3.0
Keep the elevators working - I love this facility and the staff are superior but having a unit on the 3rd floor and no elevator for a person with a disability to facilitate a move is asking a lot and it leaves you vulnerable for liabilities - I have been a long-time customer at this facility and I cannot say enough good about them. Stellar team, thank you.
CANDANCE L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRISTINA C.
Rating:
5.0
Customer did not leave a comment.
Robert A.
Rating:
5.0
The 3 rCustomer Service reps at the Lake Ella location were friendly, professional and accomadating . Lake Ella will be my first choice going forward.
Teresa S.
Rating:
5.0
All good
Shileatha W.
Rating:
5.0
Terence was super helpful and very professional, was stowing my bicycle for a week during my cross country bike ride and he made the whole experience easy. Thank you!
scott h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary ellen B.
Rating:
5.0
Customer did not leave a comment.
Latora D.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
4.0
Customer did not leave a comment.
TAMARA M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALICIA H.
Rating:
5.0
Customer did not leave a comment.
Rebecca M.
|
Overall Experience
Rating:
2.0
We never should've been given this truck when they were so many to choose from. The weatherstripping from the doors were torn away so the entire drive was incredibly noisy and uncomfortable. The transmission is either shot or needs work as it would stay in the lowest gear forever, causing the truck to drink gas at a much higher rate than necessary, and making for an additionally uncomfortable and expensive ride. The back of the truck smelled like cat urine and the cab has obviously not been properly cleaned in ages. Why were we issued this junk vehicle when they were four other newer trucks the same size that were available?
We will not be back to this location but we will take the time to make reviews about Uhaul and our disappointing experience.
James T.
Rating:
4.0
I did not receive a detailed final bill. A big flaw in my mind.
Jeffery S.
Rating:
4.0
Elevator needs to be repaired for moving items
kathleen w.
|
First Impressions
Rating:
1.0
I was ripped off, given the run around, lied too. The Uhaul on Capital Circle NE, and the one on N. Monroe across from Lake Ella BOTH need a completely new staff, and corporate is difficult to work with and very short, sometimes rude. Your company ripped off a older disabled single woman. You prion will never get a reference or referall from me, not ever… not in Tallahassee, FL.
Cynthia S.
|
Overall Experience
Rating:
5.0
Other than cleaning equipment better. NOTHING It is superb
Eager A.
Rating:
3.0
It took me more than an hour to do self return. There needs to be something else in place for those that may not have phones that can handle the capacity of what is needed to upload pictures. Thank you
Oneika W.
Rating:
1.0
Employees were very unfriendly...except for the older young lady that I returned the key to. Watching the other two younger Employees I noticed that they smiled and treated the white customers differently. The young man was even blocking the door talking to the white customers and fown at me as I was trying to get by to leave. Went I went in to rent the vehicle, the lady fown the whole time like I was angry or annoyed will me. I wanted to leave and go to another Uhaul Dealer, but I needed it right then to move furniture out of my flooded bedroom.
hellen P.
Rating:
5.0
Customer did not leave a comment.
DOROTHEA C.
Rating:
5.0
Customer did not leave a comment.
KEVIN G.
Rating:
3.0
We were returning a car dolley late in the evening and it was difficult to get through to customer service. Was on hold for approximately 30 - 40 minutes before getting through to a rep.
MELISSA L.
Rating:
5.0
The staff was quick and efficient for check in and check out, The app made it easy.
The only improvement I can suggest is to have the wing mirrors adjusted properly. When I picked up the vehicle they were pointed at the ground. I had to use a hex wrench to reposition the mirrors and tighten them in place.
GLENN J.
Rating:
1.0
I rented a 5x9 trailer. The trailer had a lot of trash in it so I asked the uhaul representative to clean it out and she absolutely refused plus one on the safety trailer locks were not working so I pointed out to the representative and she completely ignored it. Please have representative that will do their job. And provide good customer service.
Sid S.
Rating:
5.0
U HAUL and their employees have always been very Professional , Curious , and Helpful .
I have been storing at U HAUL sinve the HURRICANE hit PANAMA CITY , FLA . I WORKED there for a few months to help them get back to full Service again ....
thomas T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANK F.
Rating:
3.0
Your online check in/rental return is horrible and extremely frustrating. After a long day off moving, trying to return the truck using your site left me in tears. If I would have known it didn't work I would have brought the truck back during business hours
Leelah W.
Rating:
5.0
Customer did not leave a comment.
Kathryn F.
Rating:
5.0
Customer did not leave a comment.
MELANIE P.
Rating:
5.0
Customer did not leave a comment.
SHELIA R.
Rating:
5.0
The app is needlessly time consuming and, in the end, had to call location to book and change pick up time. In other words, the app is useless. Dealing with the location, however, was quick, easy, and efficient.
PATRICIA T.
Rating:
5.0
Customer service was excellent and the process was very easy. The truck was beat up and the transmission seem as though it was about to go out.it still was an excellent experience overall. And I would rent again hands down.
LATINA C.
Rating:
2.0
Was told by U Haul staff I would be able to pick up vehicle at Mayhan location. Stopped by the location th
Garry D.
Rating:
3.0
Customer did not leave a comment.
JONATHAN F.
Rating:
5.0
Offer a great rate like I got especially if the truck is dirty. Also, for better sales for your company you can recommend a larger truck if a smaller one is not available because the larger one was the same price for me. Thank you
DYLAN S.
Rating:
5.0
Customer did not leave a comment.
JAMIA W.
Rating:
5.0
Customer did not leave a comment.
Yashica G.
|
Online Move In
Rating:
1.0
Over charged and the truck smelled of cigarettes and picked the truck up on empty.
STEPHEN G.
Rating:
5.0
Customer did not leave a comment.
LEAH L.
Rating:
4.0
When a customer selects a location to rent a truck have one ready intead of making them drive across town to puck it up.iNSTALL THE HAND TRUCK WITH A WING NUT,NOT A BOLT THAT REQUIRES TOOLS TO REMOVE IT.
BRYAN B.
Rating:
5.0
The staff was very helpful and polite.
Mark K.
Rating:
5.0
Customer did not leave a comment.
BRENDA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael W.
Rating:
5.0
Customer did not leave a comment.
JOHN H.
Rating:
5.0
Nothing really. Check in was fast, well organized. Hooking up the trailer was a breeze. Check in when I returned the trailer was just as easy. Receipt emailed to me so no delays at all. All staff were friendly and professional
Ross E.
Rating:
5.0
Customer did not leave a comment.
BRIAN N.
Rating:
5.0
Great customer service, and the public bathroom was surprisingly clean! Overall extremely satisfied with the service that I received from this location. Thanks!
NETASHA W.
Rating:
1.0
Customer did not leave a comment.
LISA J.
Rating:
5.0
Very helpful and friendly staff.
John R.
Rating:
1.0
Employee very rude
KATRINA S.
Rating:
5.0
Customer did not leave a comment.
Jessica M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
elsa w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE B.
Rating:
5.0
Nothing really. Liam was extremely courteous and helpful.
EDWARD B.
Rating:
5.0
Good Service, will be a repeat customer.
micahsel A.
Rating:
4.0
Customer did not leave a comment.
Robyn K.
Rating:
4.0
Customer did not leave a comment.
JOHNNY F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Customer did not leave a comment.
PATRICIA D.
Rating:
5.0
The gentleman who works night shift could definitely roll his eyes less and sigh at customers less. I get the job isn't exciting and thrilling but a little positive attitude goes a long way
Anne R.
Rating:
5.0
Customer did not leave a comment.
MARY S.
Rating:
5.0
Customer did not leave a comment.
Beverly J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vaughn N.
Rating:
5.0
Customer did not leave a comment.
DOUGLAS F.
Rating:
5.0
Nothing needed
CATHERINE H.
Rating:
3.0
The truck that I was guaranteed was not available. I need my $50 credit, per your "guarantee".
JASON F.
Rating:
5.0
Great people working here
JUSTIN C.
Rating:
5.0
Customer did not leave a comment.
KATHERINE P.
Rating:
5.0
Liam really helped us. Everything was great.
THOMASFRANKLIN M.
Rating:
4.0
Customer did not leave a comment.
CHARLES W.
Rating:
5.0
You folks were wonderfully efficient from the get-go. The truck was perfect for the week I had it and a big part of the success of the Gulf Winds Track Club Tallahassee Turkey Trot event her in Tallahassee. Thank you! (Great price, too!)
Gary G.
Rating:
5.0
Customer did not leave a comment.
FRANETTA L.
Rating:
5.0
I got charged for equipment that I didn't ask for nor utilize and would like to be refunded.
TAMMY T.
Rating:
5.0
Customer did not leave a comment.
WALTER A.
Rating:
3.0
I had gone into the store last week and setup a reservation for a 15 foot truck and appliance dolly. When I went in to pick it up the employee at the counter informed me that the reservation did not include the appliance dolly even though it was on the reservation and he did not have any appliance dollies available. He told me the reservation was only for the truck and not the dolly. What is the point of that?
CHADWICK R.
Rating:
5.0
there was good customer service given
LINDA A.
Rating:
5.0
Customer did not leave a comment.
Marcia P.
Rating:
5.0
Customer did not leave a comment.
EDWARD T.
Rating:
3.0
The person who called me didn't speak clearly or held the phone too close causing me to ask them to repeat themselves regularly.
I didn't know I was being charged $10 a day for insurance I thought it was $10 for the rental period.
But the worst is the fact that my throat and nose hurt because someone smoked in the cabin before me. I wasn't sure at first but the second day I pulled down the middle seat to use the cup holder and it was covered in ashes and then I saw cigarette burn marks everywhere. incredibly disgusting and now I'm sick because of it.
Justine S.
Rating:
3.0
When I arrived to unload some belongings, the free lock they said would be in storage unit wasn’t there so I wasn’t able to unload anything. I still have a bunch of stuff in my trunk because I still need to purchase a lock. They shouldn’t offer a free lock unless they can ensure no one will take it out of the storage unit before the rightful person received it.
Stratton T.
|
Online Move In
Rating:
5.0
Vehicle was there I am happy
Kenneth G.
Rating:
4.0
Customer did not leave a comment.
daniel L.
Rating:
5.0
All was well.
Friendly staff excellent service.
Parking is tight for customers but overall great facilities.
Highly recommended!
MAURICE A.
Rating:
4.0
I was late to check-in, the woman who helped me was very kind to my tardiness, I appreciated that on the morning of my move. The vehicle was clean but the door was hard to close. The woman also highlighted the phone number on my receipt and when I turned on the van, I noted the parking brake looked interesting. I checked for lights on he dash but decided to call the desk, she answered and came out to check. We both agreed it seemed fine and if I had any issues I can call the roadside assistance. I had no issues driving the van, I filled it up and turned it, great location and could come back.
Tina B.
Rating:
5.0
Customer did not leave a comment.
Joshua G.
Rating:
4.0
Customer did not leave a comment.
Keisha B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GREGORY W.
Rating:
5.0
Customer did not leave a comment.
Christopher H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SALVATORE D.
Rating:
5.0
Customer did not leave a comment.
Garrett W.
Rating:
1.0
I wouldn't rent a u-haul from this company. They advertise their truck as $19.54, but they will overcharge for the u-haul. They charge you 0.99 per mile, so if you go over 66 miles, they will charge you $65.34. Even if you put the gas back in the truck, they still will charge you a high price. I put $20 back in the truck and was charged $117.51, but the customer service guy said I would have been charged $ 150.23. DON'T EVER USE THIS COMPANY FOR MOVING YOUR STUFF.
TATIANNA R.
Rating:
3.0
Rat catcher in unit. No lock inside unit as promised. Had to go back to to the office to get the access fob. Parking insufficient and unsafe. We did appreciate that there were plenty of carts to move items.
Judith E.
|
Online Move In
Rating:
5.0
customer service was friendly and very helpful
JAMES W.
Rating:
5.0
Liam Alphonso behind the counter was courteous, professional and friendly. Excellent employee - give that guy a raise.
DAVID F.
Rating:
5.0
Customer did not leave a comment.
Opal G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GMT PUBS L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakristen G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SETH J.
|
Overall Experience
Rating:
5.0
THE BEST STORAGE PLACE IN THE WORLD WITH THE BEST STAFF
edward t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william m.
|
Overall Experience
Rating:
5.0
Although we didn’t have the storage long, I was well pleased with the emails reminding me that a payment was due.
cathy C.
|
Overall Experience
Rating:
4.0
We were moved out on the 5th. My son showed the pictures with the date and time stamp to the staff. Unfortunately the office closed before he got down to it. So he notified them when he returned the uhaul the next morning.
joyce W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
aileen p.
|
Overall Experience
Rating:
3.0
Dominque was friendly but appeared to be having to do some reinforcement training with the gentleman who was working with her. The only thing that I would recommend is that she explain where the elevator is located when necessary
Traci C.
|
First Impressions
Rating:
5.0
Mike and Yolonda made my experience with Uhaul excellent, and I would recommend them to friends and family.
JAMES MICHAEL N.
|
Overall Experience
Rating:
5.0
Pleasure to work with excellent customer service.
MARSHA D.
|
Overall Experience
Rating:
5.0
Jolanda was helpful and amazing during the move-in in April 2021. Jolanda was no different on move-out Aug 2021. Jolanda and her team were consistent in customer service.
Latoya M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS C.
|
Overall Experience
Rating:
5.0
Easy and convenient and professional people.
Would always use this u haul place.
Danielle H.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kara O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaac A.
|
Overall Experience
Rating:
5.0
Great place. Great staff. Great location. Highly recommend to anyone looking for storage and for all your moving needs. Thank you!!
Leslieann M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen L.
|
Overall Experience
Rating:
3.0
WAY TOO expensive for a small unit like that. I paid for a 10x10 in Orlando for $35/month
Zachary G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
luisa d.
|
Overall Experience
Rating:
1.0
Really?
Please send me my refund
eddie h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tina d.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lance w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trevor H.
|
First Impressions
Rating:
5.0
I have had one or more storage units on-going at this location since 1997 - I have been well pleased and well served - thank you
CANDY L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
phil p.
|
First Impressions
Rating:
5.0
I've used a number of storage facilities over the past 40 years....this Uhaul Storage at Lake Ella was by far the best. Great facility, great location, outstanding customer service! Highest recommendation!
anthony q.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matthew S.
|
Overall Experience
Rating:
5.0
The general manager was really great! We had a spill and she went out of her way to help us clean up and get settled. Great job!
Alan S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francesca L.
|
First Impressions
Rating:
1.0
The elevator was broken, I was told they’d have it fixed quickly, so I didn’t go to a nearby facility. It ended up taking 7 hours and cost me my moving crew. My wife and I ended up paying $800 and having to carry our stuff up by ourselves. Would like an extra free month to compensate us.
Jason S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tiffany D.
|
Overall Experience
Rating:
5.0
The staff is excellent. Ms. Yolanda is always very helpful and very professional and knowledgeable.
PEARL G.
|
First Impressions
Rating:
5.0
Thank you for a wonderful environment
jay l.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Marjenique B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel A.
|
Online Move In
Rating:
5.0
Outstanding situation. I was able to get things moved into my house as needed. Very well-run.
sheri M.
|
Overall Experience
Rating:
5.0
Jolanda was so courteous and helpful. The unit I reserved was unavailable, Jolanda came up with a solution. She offered me other options. Jolanda provided great customer service.
Latoya M.
|
First Impressions
Rating:
2.0
While the storage units themselves were very clean and well-maintained, the elevator broke almost every time we were attempting to either move items to or from the units. We had professional movers standing around waiting on the elevator to be fixed. We had to postpone our move-out as a result and pay movers again to get the rest of our belongings the next day. The Loomis trucks forced a delay on our move-out as well - with four of them parked in the back, we had to wait until they left to have enough room for our moving trucks to park close enough to the elevator. When asked about the Loomis trucks, neither the Uhaul employees nor the Loomis truck drivers seemed concerned about the fact that the trucks were blocking our access. Location was ideal, cost was reasonable with first month free and units and grounds were well-maintained... except for the elevator.
Claude S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mia S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah S.
|
First Impressions
Rating:
5.0
Jolanda was extremely helpful and friendly.
Grace L.
|
First Impressions
Rating:
5.0
Nice!
sheri M.
|
First Impressions
Rating:
3.0
I don’t like your hidden insurance charges!!
Sylvester T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly J.
|
First Impressions
Rating:
5.0
We were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !
Tracey F.
|
Overall Experience
Rating:
5.0
Thank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.
Jamella R.
|
Overall Experience
Rating:
5.0
Wonderful staff!
Toshiba G.
|
Overall Experience
Rating:
5.0
The original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane location
Tracey F.
|
First Impressions
Rating:
5.0
Excellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.
Steve S.
|
Overall Experience
Rating:
5.0
It was top notch! Booked online - showed up and the agent inside was extremely helpful! Thank you!
Melissa R.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
skylar h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert b.
|
Overall Experience
Rating:
5.0
Really appreciated the staff. Very helpful
Janet h.
|
First Impressions
Rating:
5.0
Phenomenal
MELANEE G.
|
Overall Experience
Rating:
4.0
Will use your business again, thanks for being there when I needed your services.
frank r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERANCE M.
|
Overall Experience
Rating:
5.0
Always friendly and helpful. Very efficient.
ANNE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tina d.
|
First Impressions
Rating:
3.0
The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.
Barbara S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa J.
|
Overall Experience
Rating:
5.0
Professional management team and support staff. Great experience!!!
Rachel c.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lorenzo K.
|
Overall Experience
Rating:
3.0
I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.
James K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fotena Z.
|
First Impressions
Rating:
5.0
My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.
Tanya M.
|
Overall Experience
Rating:
5.0
Friendly, helpful staff. Very clean facility.
Aimee R.
|
Online Move In
Rating:
5.0
Very clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.
ALICIA R.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
malach g.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kim h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi L.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kim h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erin H.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael P.
|
Overall Experience
Rating:
5.0
They were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.
gala m.
|
First Impressions
Rating:
5.0
Very professional and helpful 🙂
Ricoya P.
|
First Impressions
Rating:
5.0
Thank you for keeping my belongings safe for 4 yrs.
DAVID C.
|
Overall Experience
Rating:
3.0
Too expensive
JESSICA D.
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff.
Sterling M.
|
Overall Experience
Rating:
5.0
Thank you!
savannah b.
|
Overall Experience
Rating:
5.0
It was a pleasure!
linda s.
|
Overall Experience
Rating:
5.0
Very friendly people, easy to work with. Very knowledgeable staff. Thanks
richard j.
|
First Impressions
Rating:
5.0
The only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes
Emma L.
|
Overall Experience
Rating:
5.0
Although, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!
Gloria B.
|
Overall Experience
Rating:
5.0
Perfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays.
BSLR.
pauletta r.
|
Overall Experience
Rating:
3.0
Honestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff
Steven S.
|
Overall Experience
Rating:
5.0
The staff and management have always been professional and courteous. They are a pleasure to interact with.
robert f.
|
Overall Experience
Rating:
1.0
35 mins waiting to speak someone on the phone.
Marta P.
|
First Impressions
Rating:
5.0
The associate who assisted me yesterday was extremely informative and helpful.
abigail c.
|
First Impressions
Rating:
1.0
I’m giving a poor rating due to the fact that when I called to reserve storage I got through to customer service. The woman asked me what my biggest piece of furniture was but gave me wine storage.
Taylor S.
|
Overall Experience
Rating:
5.0
Good facility and helpful staff.
CHARLES W.
|
Overall Experience
Rating:
5.0
Well run business - met our storage needs without any problems!
CHARLES S.
|
Overall Experience
Rating:
5.0
👍
AUDRIA C.
|
First Impressions
Rating:
5.0
My experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.
JANE F.
|
Overall Experience
Rating:
5.0
Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything.
She's been extremely easy to work with.
PATTI H.
|
First Impressions
Rating:
5.0
The staff was very friendly and easy to work with.
Frank T.
|
Overall Experience
Rating:
5.0
The agent was very helpful and professional.
Frank T.
|
Reservation
Rating:
5.0
Everyone did a fabulous job. Keep up the good work. Really liked renting from there
Josephine F.
|
Overall Experience
Rating:
5.0
Great staff all around, but a special thanks to the manager for her excellent customer service :).
Safiya P.
|
Overall Experience
Rating:
5.0
Cancelation was easier than I would have guessed.
Joshua S.
|
Reservation
Rating:
1.0
I was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.
ken s.
|
Reservation
Rating:
5.0
Everyone was helpful!
Robert S.
|
Reservation
Rating:
5.0
Every single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.
cory f.
|
Overall Experience
Rating:
5.0
Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.
Michael J.
|
Reservation
Rating:
5.0
Great U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you
Susan T.
|
Overall Experience
Rating:
3.0
Hard to get through to office to speak with anyone when needed.
mary f.
|
Overall Experience
Rating:
5.0
great staff everyone friendly. will return when school is out. May 2019
david h.
|
Overall Experience
Rating:
5.0
Thank you for last minute storage!
Rose R.
|
Overall Experience
Rating:
5.0
The owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!
savannah b.
|
Reservation
Rating:
5.0
Pleasant experience
Joel P.
|
Overall Experience
Rating:
5.0
2468
Lisha m.
|
Overall Experience
Rating:
5.0
Great facility with professional, helpful, pleasant staff!
Ash W.
|
Overall Experience
Rating:
5.0
Service was outstanding
Matthew P.
|
Overall Experience
Rating:
5.0
The staff was always helpful.
MARCUS B.
|
Overall Experience
Rating:
5.0
Courteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****
Charles H.
|
Overall Experience
Rating:
1.0
I paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.
Scott S.
|
Overall Experience
Rating:
5.0
The Lumis trucks make it difficult to move stuff in and out.
ROODLANDE E.
|
Overall Experience
Rating:
5.0
Our initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.