It was good doing business with U-Haul, and when needed, I am willing to use the facility again in the future. Thanks!
JOE J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Lake Ella
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect (A)
maria a | Overall ExperienceVery helpful easy to access and the manager was top notch
Latosha M | First ImpressionsThank you for your online service.
DEIEDRE J | Online Move InStaff is professional, polite and very helpful.
Jack C | Overall ExperienceGotstuck in the elevator and they blamed me for getting myself out of it. The elevator has been broken several times can you be trusted?
Steven W | Overall ExperienceWe used our storage unit for about 4 years and never had a problem! Our stuff remained non-moldy, and well-maintained in our unit, which was our goal and getting a climate controlled unit.
Michelle P | Overall ExperienceVery nice staff. The facility and bathrooms were exceptionally clean.
Joseph G | Overall ExperienceHi, my name is Jason Paul. I have rented out your storage I was charged when I had empty my storage on 29 March on 1 April I was charged $155.20 the manager Shanice was very rude when I called in About the charges I talk to a reservation customer service operator she was rude. I asked her to transfer me to customer service so we could deal with the situation. She was trying to give me a phone number. I told her I wanted a supervisor she decided to put me back in the queue. The next operator help me get the customer service by transferring me. I talked to the store manager about the charges she said she was gonna call me back because I was overdraft $35 because they did not close out my storage bill. I waited on her to call me The store manager Shanice never received a call so I decided to go to the storage to see what’s the issue I repeatedly told her and customer service that y’all charge me for no reason for a storage and they put me in overdraft. I still don’t have a response back About the overdraft fee. I’m very disappointed in the service at u-Haul North Tallahassee Florida this was a nightmare and could someone please contact me because situation is not resolved phone 813–5 47–0006 I think it’s unfair for me too have to pay overdraft fee. I had to take out a loan to cancel the overdraft off. I don’t think that’s fair when I moved in the timely manner with you U-Haul and I have to suffer the consequences of the negligent services I received please help store managers get a better attitude towards customers and more empathy when they mess up on services provided to the customer please once again I need you to contact me because I am very distraught. Thank you hope to hear from you soon.
JASON P | Overall ExperienceI would definitely recommend I’ll be back in the future also
Amy H | Online Move InI am appreciative of it
Dillard B | First ImpressionsI had a very disappointing experience with this U-Haul storage facility. The customer service and communication were poor. On multiple occasions, I arrived to find the elevator out of service, which was a major inconvenience since my unit is on the third floor. While I understand that maintenance issues happen, there was no communication to customers about the outage, and the staff offered no helpful information, guidance, or even an apology. I would not recommend this facility to others.
JAMESHA C | Overall ExperienceThe store manager provided me with exceptional service going above and beyond in every aspect of my visit. I was having a difficult day up to that point and her positivity turned it around for me.
MARK K | First ImpressionsThis place is the best. I will choose them Everytime.Nothing bad to say.
HULDA C | Overall ExperienceWas told they could un lock the unit my grandson had the he was out of I had to pay locksmith to come and unlock unit at 120 dollars
henry c | Overall ExperienceThe price was way to high. I got another unit that was climate control and bigger than the one I had and it was only 35.00 compared to 165.00. SMH ridiculous . I give it a 1 out of 5 because of the price , other than that it was great and would get a 5 out of 5.
SHELLY S | Overall ExperienceIt was a great experiences with u-haul storage’s Thank you
DANNY V | Overall ExperienceAll representatives were kind, knowledgeable, and professional. They were patient with me and took the time to answer a thousand of my questions. This was truly a positive experience.
ANN L | Overall ExperienceThe staff was always friendly and helpful. This was a difficult move for me. But everything about this storage experience was pleasant.
Wakeelah F | Overall ExperienceThis is the 2nd time we have used your facility for temporary storage for our FSU students home on summer break! Your office staff has been pleasant and knowledgeable! Always super friendly and easy to work with! Thank you for making the move super easy! Michelle Martin
Michelle G | Overall ExperienceUhaul came to our rescue after the May 10th tornado. We were desperate and financially strapped overnight and UHaul offered a months free storage. I honestly didn't believe it until I was moving things in! It was a game changer and offered an enormous relief. Thank you so much!
ANNA M | Overall ExperienceThe high cost of rental is the main draw back.
Thomas D | Overall ExperienceIt was a very smooth process from top to bottom in all aspects. The staff were welcoming and informative, the unit was clean and ready for move-in and the facility itself was clean and presentable which of course, gave me confidence and comfort in storing my belongings there. The location is right off of a Main Street and next to a restaurant if you’d like to eat after working up an appetite. Highly recommend this location as a first choice or even a last resort.
Darien B | Online Move InThe staff at this location provided great customer service.
Undra B | Overall ExperienceWas not pleased with all the personal cars parker On the corner of each building made it impossible to turn a 26' truck on to the roadways between the buildings. A facility this small should never allow all these cars .
John J | Overall ExperienceThe staff scheduled that day were amazing - so nice and incredibly helpful!
Zachary S | Online Move InShania was great easy to talk to and always smiling me and my three daughters was very glad how she made the process easier during hard time for my family she put a smile on my face great gob 10/10
Taylor A | First ImpressionsIn the location of my unit the Loomis trucks and staff took up all the parking area at the entrance making it very difficult to park or even make the circle out! Too many trucks stored in a small area.
Godon B | Overall ExperienceVery high rates and excessive lien fees make it hard for a struggling person to manage.
kaedi r | Overall ExperienceI appreciate all the help they gave me. Thanks to the staff there for being so patient with me moving my fathers belongings and allowing me to retrieve my late mothers things. Thanks so much
Herneshia R | Overall ExperienceThey tricked my daughter into getting a different unit at a much higher price. Booked a unit a month in advance, had a reservation number and a quoted price per month. When my daughter got there on a designated day she was told that due to a system error all those units are sold out and they offered her a unit that is more expensive by $40 per month. Since she’s a college student and leaving to our home stayed in couple days she had no choice. Very unprofessional considering that both her and I called in several times prior to checking in. no one ever mentioned that our unit is not available
ALEXANDRA B | First ImpressionsKeep up the good work.
Dennis D | Overall ExperienceThey was great
robert t | First ImpressionsMike and Shanika was great!
KIMBERLY B | Overall ExperienceAfter several increases and checking rental prices I realized I had lower priced options available for the same size I was paying U-haul.
Ulonda B | Overall ExperienceI would always rent a storage unit from uhaul because it is very much convenient
Bessie W | First ImpressionsThe front office staff members were very friendly and helpful, facilitating a smooth move-in experience. The storage units are clean and well-maintained. I feel very comfortable leaving my property in storage here.
beth S | First ImpressionsThe staff hear is amazing that
Oliva G | Overall ExperienceThanks for keeping our stuff safe and bug free all these years! I had 0 complaints and recommended your establishment to any friends that needed storage space. I’d still be a client, but we finally moved into a house that can fit all of our stuff! If I ever need storage space again i can guarantee we’ll be back! Thanks again!
benjamin s | Overall ExperienceStaff was excellent
william m | Overall ExperienceThis was the best experience I have had at a storage facility. The location is always immaculate and is very secure. The bathrooms are even sparkling clean. If I ever need a storage space again, this is my place. Thank you!
jeremy c | Overall Experience5 stars
Twanishia P | Online Move InThe staff was always ready to help.
JAMES H | Overall ExperienceReally love this place, they also provide carts to move your things and also has elevators
Chanell O | First ImpressionsThe perfect storage solution
dot h | Overall ExperienceMike was very nice and patient when I was having a problem getting the gate open. But everything worked out great in the end.
Jane W | Overall ExperienceSmelly alleys, dumpster always full. Units reasonably clean inside. Difficult parking and driving through premise. HVAC under-powered does not adequately control climate for facility. Could have used better lighting in some outside areas.
Jonathan N | Overall ExperienceThanks
jiared c | First ImpressionsThis is best experience I've ever had any U-haul location that I've gone to. The young lady, Shemicka that helped me on Friday was phenomenal and very professional. Saturday we had a storage size issue and the store manager there was very helpful and accommodating. For now on, I'll only go to the Lake Ella location as their customer service is awesome!
Marvin J | Online Move InI did not know about the gate clicker until I arrived at the facility - I did get one for the extra fee of $5 each month because I was not comfortable pulling up and getting out of my car to put the access code into the gate lock. If the key pad was further back from the gate it would have been different but it's so close you cannot do it from your car. Also when I opened my unit I saw a big black box of what I think is rat poison or a rat trap - is that standard with all units? Can I pick it up to move it? I was not aware about that and I do not know how to proceed when moving my personal items into. Finally, my building has no signage inside regarding which door goes to which part of the room #s and there is no signage inside the unit hallways directing toward the elevator and stairs. This would be much appreciated since all the hallways look so similar - it is easy to get lost! Otherwise move in was easy, the facility seems nice, and I am satisfying with my first impressions.
Leah S | Online Move InThis is the absolute easiest way to rent a facility. No contact it’s all done through an app which is amazing.
Lisa H | Online Move InI really appreciated U-haul having a wine storage facility in Tallahassee. I now live in the Jacksonville/St Augustine area and encourage you to open a like facility there.
hank r | Overall ExperienceI just didn’t like that we’re no climate control units available on first floor
Adriane D | Online Move InNo damage to any item in storage..
Monica B | Overall ExperienceI never use anyone else! Uhaul is the best. Thank you
january h | Overall ExperienceThe staff were friendly and helpful. The bathrooms were also very clean
Katharine L | Overall ExperienceI highly enjoyed this facility and my experience with the staff.
Johanna H | Overall ExperienceMy only complaint is you contacted a relative instead of me to receive payment. I had to change banks and I had some fraudulent transactions charged to my account. You contacted and wrote to letters to my family members instead of me.
Anna W | Overall ExperienceVery accommodating and friendly.
Michael H | First ImpressionsOn multiple different occasions, the elevator wasn’t operational. Also on one occasion the gate exit box said it was tampered with and wouldn’t open the gate. Other than those, everything was good.
Stratton T | Overall ExperienceI understand that you have a policy but for the past 4 months I have been hospitalized and in rehab. I had no knowledge my bill wasn't being paid and asked for a couple days to get money from a relative. The next communication I received was my unit was being auctioned at 10. Thank you for selling off the last memories I have from my deceased parents
Renise T | Overall ExperienceI did not realize that the same size unit could be rental for less just several miles away. My 5 x10 unit rents for approximately $134 plus Insurance and taxes per month in Tallahassee, FL. On West Tennessee Street in Tallahassee, FL the same size unit (5 x 10) at U-Haul rents for approximately $99.00 per month plus Insurance and taxes. I per to pay the $99.00 per month. The location does not matter to me. I don't go in & out of the unit frequently at all. I would like to pay the $99.00 per month. This is my disappointment.
Ronnie D | First ImpressionsHad a unit for over 6 years, only stepped foot in it twice, first to move in and second to move out, never once worried about break-ins, weather damage, infestation, etc. because the place is so well maintained and secured.
James D | Overall ExperienceEverything was great great employees and management staff 👍 will be back one day 👍
JESSE G | Overall ExperienceYou guys were so helpful and understood my problems and help out very much
shannon s | First ImpressionsVery helpful and friendly staff. Storage unit was clean and secure.
guy m | Overall ExperienceKeep the elevators working - I love this facility and the staff are superior but having a unit on the 3rd floor and no elevator for a person with a disability to facilitate a move is asking a lot and it leaves you vulnerable for liabilities - I have been a long-time customer at this facility and I cannot say enough good about them. Stellar team, thank you.
CANDANCE L | First ImpressionsTerence was super helpful and very professional, was stowing my bicycle for a week during my cross country bike ride and he made the whole experience easy. Thank you!
scott h | Overall ExperienceElevator needs to be repaired for moving items
kathleen w | First ImpressionsI was ripped off, given the run around, lied too. The Uhaul on Capital Circle NE, and the one on N. Monroe across from Lake Ella BOTH need a completely new staff, and corporate is difficult to work with and very short, sometimes rude. Your company ripped off a older disabled single woman. You prion will never get a reference or referall from me, not ever… not in Tallahassee, FL.
Cynthia S | Overall ExperienceU HAUL and their employees have always been very Professional , Curious , and Helpful . I have been storing at U HAUL sinve the HURRICANE hit PANAMA CITY , FLA . I WORKED there for a few months to help them get back to full Service again ....
thomas T | Overall ExperienceWhen I arrived to unload some belongings, the free lock they said would be in storage unit wasn’t there so I wasn’t able to unload anything. I still have a bunch of stuff in my trunk because I still need to purchase a lock. They shouldn’t offer a free lock unless they can ensure no one will take it out of the storage unit before the rightful person received it.
Stratton T | Online Move InRat catcher in unit. No lock inside unit as promised. Had to go back to to the office to get the access fob. Parking insufficient and unsafe. We did appreciate that there were plenty of carts to move items.
Judith E | Online Move InTHE BEST STORAGE PLACE IN THE WORLD WITH THE BEST STAFF
edward t | Overall ExperienceAlthough we didn’t have the storage long, I was well pleased with the emails reminding me that a payment was due.
cathy C | Overall ExperienceWe were moved out on the 5th. My son showed the pictures with the date and time stamp to the staff. Unfortunately the office closed before he got down to it. So he notified them when he returned the uhaul the next morning.
joyce W | Overall ExperienceDominque was friendly but appeared to be having to do some reinforcement training with the gentleman who was working with her. The only thing that I would recommend is that she explain where the elevator is located when necessary
Traci C | First ImpressionsMike and Yolonda made my experience with Uhaul excellent, and I would recommend them to friends and family.
JAMES M | Overall ExperiencePleasure to work with excellent customer service.
MARSHA D | Overall ExperienceJolanda was helpful and amazing during the move-in in April 2021. Jolanda was no different on move-out Aug 2021. Jolanda and her team were consistent in customer service.
Latoya M | Overall ExperienceEasy and convenient and professional people. Would always use this u haul place.
Danielle H | Online Move InGreat place. Great staff. Great location. Highly recommend to anyone looking for storage and for all your moving needs. Thank you!!
Leslieann M | Overall ExperienceWAY TOO expensive for a small unit like that. I paid for a 10x10 in Orlando for $35/month
Zachary G | Overall ExperienceReally? Please send me my refund
eddie h | Overall ExperienceI have had one or more storage units on-going at this location since 1997 - I have been well pleased and well served - thank you
CANDY L | Overall ExperienceI've used a number of storage facilities over the past 40 years....this Uhaul Storage at Lake Ella was by far the best. Great facility, great location, outstanding customer service! Highest recommendation!
anthony q | Overall ExperienceThe general manager was really great! We had a spill and she went out of her way to help us clean up and get settled. Great job!
Alan S | First ImpressionsThe elevator was broken, I was told they’d have it fixed quickly, so I didn’t go to a nearby facility. It ended up taking 7 hours and cost me my moving crew. My wife and I ended up paying $800 and having to carry our stuff up by ourselves. Would like an extra free month to compensate us.
Jason S | First ImpressionsThe staff is excellent. Ms. Yolanda is always very helpful and very professional and knowledgeable.
PEARL G | First ImpressionsThank you for a wonderful environment
jay l | Overall ExperienceOutstanding situation. I was able to get things moved into my house as needed. Very well-run.
sheri M | Overall ExperienceJolanda was so courteous and helpful. The unit I reserved was unavailable, Jolanda came up with a solution. She offered me other options. Jolanda provided great customer service.
Latoya M | First ImpressionsWhile the storage units themselves were very clean and well-maintained, the elevator broke almost every time we were attempting to either move items to or from the units. We had professional movers standing around waiting on the elevator to be fixed. We had to postpone our move-out as a result and pay movers again to get the rest of our belongings the next day. The Loomis trucks forced a delay on our move-out as well - with four of them parked in the back, we had to wait until they left to have enough room for our moving trucks to park close enough to the elevator. When asked about the Loomis trucks, neither the Uhaul employees nor the Loomis truck drivers seemed concerned about the fact that the trucks were blocking our access. Location was ideal, cost was reasonable with first month free and units and grounds were well-maintained... except for the elevator.
Claude S | Overall ExperienceJolanda was extremely helpful and friendly.
Grace L | First ImpressionsNice!
sheri M | First ImpressionsI don’t like your hidden insurance charges!!
Sylvester T | First ImpressionsWe were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !
Tracey F | Overall ExperienceThank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.
Jamella R | Overall ExperienceWonderful staff!
Toshiba G | Overall ExperienceThe original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane location
Tracey F | First ImpressionsExcellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.
Steve S | Overall ExperienceIt was top notch! Booked online - showed up and the agent inside was extremely helpful! Thank you!
Melissa R | Online Move InReally appreciated the staff. Very helpful
Janet h | First ImpressionsPhenomenal
MELANEE G | Overall ExperienceWill use your business again, thanks for being there when I needed your services.
frank r | Overall ExperienceAlways friendly and helpful. Very efficient.
ANNE M | First ImpressionsThe facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.
Barbara S | Overall ExperienceProfessional management team and support staff. Great experience!!!
Rachel c | Overall ExperienceI have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.
James K | First ImpressionsMy only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.
Tanya M | Overall ExperienceFriendly, helpful staff. Very clean facility.
Aimee R | Online Move InVery clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.
ALICIA R | Overall ExperienceThey were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.
gala m | First ImpressionsVery professional and helpful 🙂
Ricoya P | First ImpressionsThank you for keeping my belongings safe for 4 yrs.
DAVID C | Overall ExperienceToo expensive
JESSICA D | Overall ExperienceVery friendly and helpful staff.
Sterling M | Overall ExperienceThank you!
savannah b | Overall ExperienceIt was a pleasure!
linda s | Overall ExperienceVery friendly people, easy to work with. Very knowledgeable staff. Thanks
richard j | First ImpressionsThe only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes
Emma L | Overall ExperienceAlthough, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!
Gloria B | Overall ExperiencePerfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays. BSLR.
pauletta r | Overall ExperienceHonestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff
Steven S | Overall ExperienceThe staff and management have always been professional and courteous. They are a pleasure to interact with.
robert f | Overall Experience35 mins waiting to speak someone on the phone.
Marta P | First ImpressionsThe associate who assisted me yesterday was extremely informative and helpful.
abigail c | First ImpressionsI’m giving a poor rating due to the fact that when I called to reserve storage I got through to customer service. The woman asked me what my biggest piece of furniture was but gave me wine storage.
Taylor S | Overall ExperienceGood facility and helpful staff.
CHARLES W | Overall ExperienceWell run business - met our storage needs without any problems!
CHARLES S | Overall Experience👍
AUDRIA C | First ImpressionsMy experience with this facility and particularly with the people who managed it was extremely positive for the 6+ years that I was a tenant , and I would recommend it highly.
JANE F | Overall ExperienceJolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.
PATTI H | First ImpressionsThe staff was very friendly and easy to work with.
Frank T | Overall ExperienceThe agent was very helpful and professional.
Frank T | ReservationEveryone did a fabulous job. Keep up the good work. Really liked renting from there
Josephine F | Overall ExperienceGreat staff all around, but a special thanks to the manager for her excellent customer service :).
Safiya P | Overall ExperienceCancelation was easier than I would have guessed.
Joshua S | ReservationI was told I was to be given an exception on a months free rent and had it ripped from under me. So I rate this location and ownership poor at best.
ken s | ReservationEveryone was helpful!
Robert S | ReservationEvery single person that I dealt with at this location was extremely helpful and courteous and very professional. I would highly recommend this location to anyone.
cory f | Overall ExperienceMs Brownlee and Mr. Hererrra are awesome. Thanks for all you do.
Michael J | ReservationGreat U Haul spot! Staff always goes above and beyond. Very clean and safe environment. Thank you
Susan T | Overall ExperienceHard to get through to office to speak with anyone when needed.
mary f | Overall Experiencegreat staff everyone friendly. will return when school is out. May 2019
david h | Overall ExperienceThank you for last minute storage!
Rose R | Overall ExperienceThe owner was so nice and friendly! She allowed us to view the storage unit before we purchased it and explained everything to us perfectly. Glad I chose to go with this location!
savannah b | ReservationPleasant experience
Joel P | Overall Experience2468
Lisha m | Overall ExperienceGreat facility with professional, helpful, pleasant staff!
Ash W | Overall ExperienceService was outstanding
Matthew P | Overall ExperienceThe staff was always helpful.
MARCUS B | Overall ExperienceCourteous and professional is my description of Jolonda’s team. The property is neat, clean and well kept. Truck rental process was quick and smooth. I had a problem and they took care of it. 5*****
Charles H | Overall ExperienceI paid for climate controlled but it was very hot. The storage bill increased and I hoped that the extra money that was being charged would go to air conditioning but sadly I was wrong.
Scott S | Overall ExperienceThe Lumis trucks make it difficult to move stuff in and out.
ROODLANDE E | Overall ExperienceOur initial storage the elevator broke down on moving day, so we were unable to move our items in. The staff got us to a different storage unit and took care of us.
Heidi S | Overall Experience