Customer did not leave a comment.DAVID L.
Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Veronica R.
Customer did not leave a comment.Sterling O. | Overall Experience
Customer did not leave a comment.Iqbal C.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Jason K.
3 calls with customer service and 1 to business corporate with long hold times were a waste of time. Seriously thought about sending our employee elsewhere. Was very unhappy after having had the call with corporate and she wanted to transfer me back to customer service. They give a bad taste when no one can answer your question and they keep flipping you from person to person. I was on the phone for over two hours trying to get a trailer.DWIGHT W.
Customer did not leave a comment.Diego F.
Customer did not leave a comment.Blake G.
Customer did not leave a comment.Marc G.
Customer did not leave a comment.BAHIYYAH L.
Smooth rental nice clerk thank youlisa W.
Customer did not leave a comment.Sharonda T.
Everything was great. Seamless and smooth transaction.Marlon S.
Excellent Customer Service from Both front desk male and female workers... They were very helpful and determining what was best for me to rent...Thank YouEMILY A.
Great place and great people. I would recommend doing business with this location.Troy W. | Overall Experience
There were instructions missing on how to return the key. May need a page on the app reminding the driver to lock the car and return the key. I could have missed it too, but couldn't navigate back to my order instructions.Stefan R.
This has nothing to do with the location only that UHAUL scheduled my service over the phone, didn't send me a confirmation email or receipt of estimated charges until after I dropped the trailer off. I spoke with numerous associates about the 2 day extension and ended up having to pay for 3 days. I scheduled pick up for a location 15 minutes from my house, and paid to reserve the trailer however the day before pick up I received notification I had to drive an hour away from my house to pick up. No one asked or called, and the manager I spoke with said to me "this is what we got, so you have to go here" she was rude and discourteous. the only good part about this experience were the two members at the pick up and drop off locations. I have no intention of using Uhaul again, nothing but a hassle!Shannon G.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Daniel C.
Awesome bunch of guys very helpful very efficient and very professionalAnnirood M.
Customer did not leave a comment.GAETANO A.
Need to improveDWAYNE M.
Customer did not leave a comment.travis h. | Overall Experience
Nothing the folks at this location where very professional and Courteous.Adrian G.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Gregory W.
In addition the vehicle was easy to drive and it was brand new.SANDRA D.
I cannot say enough about how well-trained the staff is at this location. Their attention to customer service is unmatched. The owner is often present, and it shows. Every visit, whether for storage or vehicle rental, is quick and pleasant. 5-star facility and would be higher if there were more stars available.JULIE L.
Customer did not leave a comment.Anthony T.
The computer system went down while we were going through the process of renting the truck. It cost of an extra 15 to 20 minutes of just standing there waiting for Uhaul's computer app to come back on line. It reminded me of renting from Uhaul 25 years ago, nothing has changed, nothing. It takes an incredible long time just to rent a truck from this company, even though all my information was on a reservation. It's the absolute worst part of renting a vehicle from this company and it hasn't changed after decades. It's still a huge waste of time going through the rental process. Shame on this company for just continuing to find a way to waste their customers time.Felix F.
Customer did not leave a comment.HECTOR R.
There were only one (1) Clerk attending to Customers, have someone on standby for long lines. I've rented vehicles from uHaul for decades with the information on-hand, surprising I had to provide another number â€œif I can't be contactedâ€, I have a bigger problem in that case since my cell number was on record; hope all the information is being protected since every other week there is another data breach. I was told the vehicle was clean but the stirring wheel was sticky from age or grime, in this time of extra ordinary cleanliness a better job could be done. Not sure why the company advertise $19 a day, one can't leave the parking lot without acquiring mileage fee; my final bill was $84.48 plus $10 in gas, very deceptive.TIMOTHY T.
Customer did not leave a comment.Raul G.
Customer did not leave a comment.ANDREW P.
My truck had issues with the transmission, a short in the electrical and needed new wiper blades. A suggestion to put a gutter on Mom's attic by the driver's door. The team at the Lake Mary/17-92 branch is awesome.Eric S.
I Really appreciate all the help I received during the drop off of the unit I rented the personnel was really helpful and courteous I left something in the vehicle by mistake and they called me and saved it for me until I got back And that for me was great service Businesses like yours are successful because of employees like the ones you haveLUIS R.
Customer did not leave a comment.TE'RON A.
Everything was smooth and easy. Everyone was polite and helpful.Agnes L.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.ANGELA L. | Overall Experience
Customer did not leave a comment.Anthony J.
This was never my reservation and I called in to state that. You have people not verifying information correctly . Never got a truck!Cody K.
Customer did not leave a comment.CARLOS R.
The team at this location exceeded my expectations with superb customer service and professionalism that provided me exceptional customer experience! Thank youOrestes M.
Customer did not leave a comment.Sherita M.
Very nice, friendly, efficientLisa C.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Belinda B.
Customer did not leave a comment.hyang C.
Customer did not leave a comment.laura M.
Customer did not leave a comment.Courtney S.
The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!tina a. | Overall Experience
Nice folks working there, but desperately understaffed. And there was weirdness about using cash. . They didn't have change one day. Another day they didn't have access to the cash box.PAULINE S.
Customer did not leave a comment.Douglas A.
Customer did not leave a comment.KAYTRIANA C.
Customer did not leave a comment.LIGIA C.
Customer did not leave a comment.HAWA G.
Was given conflicting info on the car trailer- so we ended up canceling it.KIMBERLY KAY G.
Make return more clearKristi N.
Customer did not leave a comment.eric k. | First Impressions
Th Sanford location was the 3rd after making an initial Reservation the day before. They kept me sending to other locations to get a Truck that I previously 'reserved'. Apparently, a Reservation means nothing in U-Haul world. At the end, I did not get the type of Truck that was originally reserved in the 1st location (Altamonte Springs, FL -for same day pickup and return). So, a Truck that rents at $19.00, at the end was ~$300.00 for same day use and return, in a ~50miles trip. First time that I had a bad experience with U-Haul, so maybe they are going backwards. Next time I'll consider other Rental company.Luis H.
Professional and courteous young men.Michael M.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.Ruben R.
Customer did not leave a comment.Reinaldo R.
Customer did not leave a comment.phillip M.
there was a young man who checked me back in who displayed the character to which I wish I had 10 of him. Knew what he was doing, courteous, willing and ready to work with a smile. u haul is lucky to have him.JEFFREY B.
Both the woman who checked me in and the gentleman who examined the truck for return were courteous, friendly and welcoming. They could not have been more professional and accommodating. I can highly recommend Uhaul especially my pickup and drop off locations. The experience could not have been better.James F.
Customer did not leave a comment.John O.
Customer did not leave a comment.Daphene D.
The experience was simple, fast, and professional. I don't think it needs to be improved.Edward S.
Customer did not leave a comment.Alelia Q.
Nothing really. Pickup was very easy. I used the app to drop it off.Robert R.
Customer did not leave a comment.George B.
Everything was straight forward, quick and polite service. I plan on renting again soon.Gerald H.
Customer did not leave a comment.Albert S.
Friendly and courteous...easy in...easy out...highly recommendRobert G.
Customer did not leave a comment.Ronald J.
The customer service agent walked off with the paperwork containing the contact info I needed to return the truck.lang L.
Customer did not leave a comment.Josie M.
Customer did not leave a comment.JOSIE M.
Customer did not leave a comment.david h. | First Impressions
I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you allTrenece L. | First Impressions
Customer did not leave a comment.william D.
Everything Was PerfectTERELL J.
The way you calculate the best deal possible when the vehicle has been returned, as in our case lowering the amount due because we were under on our mileage, now that'swhat I call customer service. I appreciate that and will speak highly of your company in this regard. That is admirable!Jerry J.
Customer did not leave a comment.Selcuk H.
Customer did not leave a comment.Travis C.
Customer did not leave a comment.BENJAMINFRANKLIN C.
GREAT CUSTOMER SERVICEJasper M.
Reservations needs to be more aware of the store hours. Was told they were open until 8 on a Thursday. Got there at 701 and they were closed. Open til 8 on FridayBENJAMINFRANKLIN C.
Customer did not leave a comment.Muhamed B. | First Impressions
Customer did not leave a comment.Muhamed B.
Customer did not leave a comment.MARCEL B.
Customer did not leave a comment.FRANCO M.
Keep up the good workPatricia J.
Every location needs a crew like the location on 17/92 Sanford they work really well together and are very helpfulMARCEL B.
Customer did not leave a comment.Matthew S.
Keep up the good workHeriberto R.
Customer service phone line needs to be better. Waited on the line for over 30 minutes. Once connected to rep. I was told I had to be connected to the right dept which I had another long wait before speaking with a rep. I was not happy with that wait time.Shawn W.
Excellent customer service and experience every time I've rented a trailer at that location!Paul R.
Customer did not leave a comment.Julie D.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.David L.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Mark R.
My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.MARY S. | First Impressions
Customer did not leave a comment.David B. | Overall Experience
Customer did not leave a comment.wayne f. | Overall Experience
Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.Shawn C. | Overall Experience
Customer did not leave a comment.lynn g. | First Impressions
Customer did not leave a comment.yliana s. | Overall Experience
Customer did not leave a comment.tina a. | First Impressions
Customer did not leave a comment.Robert J. | Overall Experience
Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️Dilsy A. | Overall Experience
I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.Joshua F. | Overall Experience
Alex was super helpful thank youGreg R. | First Impressions
Customer did not leave a comment.AMANDA G. | First Impressions
All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.virginia y. | Overall Experience
Good friendly service access 24hrs a day .Mcloyd C. | Overall Experience
While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.Phillip S. | Overall Experience
Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!robert s. | Overall Experience
The staff at Lake Mary are truly the best! Walter is the GOAT!Wendy R. | Overall Experience
Customer did not leave a comment.Curran H. | Overall Experience
Customer did not leave a comment.Amber R. | First Impressions
When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.Arkina S. | Overall Experience
I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.Amber S. | Overall Experience
Customer did not leave a comment.Keiron C. | Overall Experience
Customer did not leave a comment.jose l. | Overall Experience
Great experience. Helpful, courteous staff. Convenient location.George G. | Overall Experience
Customer did not leave a comment.syamara c. | Overall Experience
Customer did not leave a comment.Jacqueline F. | Overall Experience
They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!Theda C. | Overall Experience
I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍ELINA N. | Overall Experience
The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.lyod t. | Overall Experience
Customer did not leave a comment.CARMEN R. | Overall Experience
The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.DOUGLAS P. | Overall Experience
Customer did not leave a comment.Jackeline C. | Overall Experience
Customer did not leave a comment.Tim T. | First Impressions
Very good excellentdilsy a. | Overall Experience
Customer did not leave a comment.Teresa S. | Overall Experience
Customer did not leave a comment.LONNIE T. | Overall Experience
Customer did not leave a comment.Jackeline C. | First Impressions
Customer did not leave a comment.Shameka B. | Overall Experience
Customer did not leave a comment.Wendy R. | First Impressions
Walter was of great help and very informative when I first arrived at your facility.Jacquelin L. | First Impressions
Charles and Chris were awesome great customer serviceNelson V. | First Impressions
Very satisfied...Albert S. | Overall Experience
Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!Michael G. | First Impressions
Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.shawn h. | Overall Experience
Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.Phillip S. | First Impressions
This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !Richard S. | First Impressions
Good hours and staff, convenientLynley W. | Overall Experience
Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.Bonnie P. | First Impressions
My information wasn't correct, but they got it togetherAndrea W. | First Impressions
Pick up truck broke down..Battery . lost timeJimmy B. | First Impressions
I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.JEISON M. | Overall Experience
This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!Stephanie H. | Overall Experience
I found everyone to be friendly and try to accommodate my needs.Tracey B. | First Impressions
If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!Louis L. | Overall Experience
We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.Janice W. | First Impressions
Very helpful and a pleasant experienceMiranda S. | First Impressions
My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.MIA L. | Overall Experience
Workers are rude and lazyGUSTAVO S. | Overall Experience
getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emailsbonnie h. | Overall Experience
Thank youSteve C. | Overall Experience
Great people that work there thank youjohn H. | First Impressions
The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.eric m. | Overall Experience
Just okMichael W. | Overall Experience
Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated himdaniel v. | Overall Experience
The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks WaltherSteve C. | First Impressions
Great serviceAbraham H. | Overall Experience
Rodent droppings present in my unit---orherwise good experience.ROBERT J. | Overall Experience
The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.wanda g. | Overall Experience
Great service and always helpful.michelle r. | Overall Experience
There's no other storage solution as far as I'm concernedangel m. | Overall Experience
Excellent attention and service from the moment I walked in.RANDOLPH R. | First Impressions
Walter in the front office was extremely helpful and very pleasantchris c. | Overall Experience
Thank You for being so simple to use.. and providing fair rates.Victoria C. | Overall Experience
The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.WANDA I. | Overall Experience
The facility was clean and secure. The staff was friendly and took great care of me!Jennifer O. | Overall Experience
Just great !Louis L. | First Impressions
Everything went smooth, from reservation to return. 15’ van ran great .paul y. | First Impressions
The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.MARIA M. | Overall Experience
No comment for now , all I could say is there's no complaint.diana r. | First Impressions
Well done as always!!! The only way to be better is free!!!robert s. | First Impressions
Good peoplemark f. | Overall Experience
great experience!nissha l. | First Impressions
They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.CHRIS W. | Overall Experience
The staff was very nice and politeJENNIFER K. | Overall Experience
Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.Robert J. | First Impressions
Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..Michelle C. | First Impressions
All was goodJANINE G. | Overall Experience
Walter is a pro, am example of what you want when getting rental equipment.Louis B. | Overall Experience
I am very pleased!edward m. | Overall Experience
Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.Daniel R. | First Impressions
We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.Steven G. | Overall Experience
good job. ThanksBRUCE T. H. | Overall Experience
They were very polite to me I was very satisfieddaniel v. | First Impressions
Cost increases are discouraging. This is the main reason I got rid of my unit.William K. | Overall Experience
Great experience - kind, courteous and helpful staff!Julie S. | Overall Experience
Great efficient people. Thanksmark f. | First Impressions
The unit was very clean and the customer service was excellentSandra W. | Overall Experience
Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.jan n. | Overall Experience
Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.Jennifer J. | Overall Experience
The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rudePAUL T. | Overall Experience
Nice service .okfelix a. | Overall Experience
We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we canyvette i. | Overall Experience
Very helpfull staffannette z. | Overall Experience
N/AAletha N. | Overall Experience
Great experienceRobert T. | Overall Experience
People were very friendly and very helpful. I would recommend to anyone.Michael L. | Overall Experience
Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.gregory a. | Overall Experience
Best U-Haul branch I have ever used. Great staff.MICHAEL S. | Overall Experience
Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.Tom L. | Overall Experience
Storages were clean and safe in the staff was very helpful and friendlydestiny c. | Overall Experience
The staff was amazing. would recommend to anyone to use!mandie l. | Reservation
Good experience for the family for over a year.Susan P. | Overall Experience
They helped me in a pinch so could have my garage back. Great service by the staff!!!!!timothy b. | Overall Experience
Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!Stephanie H. | Reservation
I would use this place again very clean.Jason M. | Overall Experience
Great service! Thanks!Seminole County R. | Overall Experience
MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TYstephen j. | Reservation
I needed to extend how long I needed the truck and I just had to call and they took care of it for me.Martin D. | Overall Experience
All of my things was mildew in messed upEstella W. | Overall Experience
Everyone was on point no complaints..Othelia H. | Reservation
.Paul S. | Overall Experience
Nothing specialCHRISTOPHER M. | Reservation
We tented 2 storage units. Both were 10x10, clean inside and easy access.Reynaldo D. | Overall Experience
Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful DayDONNA R. | Overall Experience
exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.mary g. | Overall Experience
Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!Kelley P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!