Employees at the location never seem to be paying attention to if customers are waiting.
Robert C.Customer Reviews for U-Haul Moving & Storage at Larkin District
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well, in the middle of driving it the check engine light came out... Bank 1 stating the O2 sensors were bad and converter was clogged so im assuming that before the truck was brought to me it was cleared out..
Jacob B.Excellent service and very friendly
JONITAL H. | First ImpressionsCan I please have my lock back that my daughter mistakenly returned....
Kelly R. | Overall Experienceeveryone and everything were great.
george K.Great service and very accommodating.
Dana W.n/a
Michael H.The move in process and move out process was super easy. Coming to my storage unit was always easy and the facility was always well lit and secure.
Mia W. | Overall Experiencenothing
Brian K.🤗👍🏾
Tim F.I can not rave about this experience enough. First of all it is well organized and every single commitment was met above and beyond. They kept in constant contact with me. And I received texted and email updates. Danny (Delivery/Pick Up EXPERT) is ABSOLUTLY 1000% CUSTOMER SERVICE DRIVEN!!! Period. He verified every detail and called with every question. I am so impressed with him. This was an unexpected move and shear chaos from the onset HOWEVER; once you (UHaul) got in involved it unfolded like a military operation. MY GALACTIC GRATITUDE to this TEAM of professionals!!! I have recommended this Team on all of my social media and will continue to share my experience with anyone preparing for a move. THANK YOU TEAM for taking the headache out of our move. Connie Toledo
Connie T.Staff was knowledgeable, courteous and efficient. I had a very positive experience. I will highly recommend Uhaul services to family, friends, and associates.
STEVEN E. | First ImpressionsI enjoyed you guys service an I highly recommend Uhaul storage convenient location an my overall experience was fantastic an I will definitely use Uhaul Larkin district 665 perry Street Buffalo new York exceptional service the workers were awesome very knowledgeable an those guys very there keep those guys there great employees over there A+ service thank you guys very much for being there for me in my time of need Julian Brackett sr.
Julian B. | Overall ExperienceNo improvement necessary. The gentleman that took care of me was knowledgeable and expedited my trailer pick-up.
Steve C.Only one guy running the show at this location but he did a very good job and was courteous and friendly
Mark Z. | First ImpressionsMy only complaint was the ice in the parking lot. Customer service was outstanding.
David W.Amazing office management
Nick M. | First ImpressionsYour gas gauges mess me up because they drop after I leave lot this time I made sure picture included milage last time you demanded I pay and refused to except photos
Edward S.I was able to rent my unit online and never had to go into the office. When I arrived at my unit there was a free lock waiting for me. At other storage places locks are at least $15 so that was extra nice. The whole facility was exceptionally clean and easy to access. I have rented units at another facility but from now on I am using uhaul storage. ⭐️⭐️⭐️⭐️⭐️
Annmarie S. | Overall ExperienceTell the manager of this Larkinville location they need to update their diagrams my storage unit is not on any of the diagrams anywhere in the location. This made it very challenging when other people were coming or going for me.
Marianna D. | Overall ExperienceThis location was great but we should not have had to go there. I reserved in St. Catharines Ontario one month in advance. Terrible inconvenience and extra cost with bridge tolls, gas and exchange plus 3 hours travel time
Terrence T.My things got soaked during the blizzard.
charli w. | Overall ExperienceDry friendly staff . Quick pick up and drop off . Would use this location again in the future
Julie R.Best Uhaul location in Buffalo. Facility is newer and always clean. Plenty of moving supplies if needed. Workers are quick and friendly. Highly recommend!
Michael K.I've used this location at u-haul many times before and it's always been a great experience
leroy B.Nothing to improve on the experience was present and professional helped us out and made it easy to understand things.
Amy W.I love the costumer services
Petra R.Nice
Sonya G.Van smelled so bad from previous customer. The van was clean but nobody did anything about the smell. Also, the auto return website is still glitchy and troublesome to use. It resets my progress several times when trying to submit pictures.
Cooper C.How can you change someone unit and not let them know it then when calling to speak to someone a lady kept saying hold on and the phone went dead three times I AM UNHAPPY BUT NEED THE STORAGE UNIT
Lily L. | First ImpressionsEse es el mejor U-haul que e visto. Y los empleados son bien amables. Por eso siempre que necesito alquilar un truck o storage voy ahi no importa la distancia que quede de mi casa. Exelente
Efrain R. | Overall ExperienceThere was a water leakage on one of my units which was 1529 and it damaged a lot of my things and I also came home from a load and everything and noticed that I was missing things we were in Russia it was only two of us moving everything into the U-Haul truck we didn't notice until we got home that there was things messing and most of the water damage did ruined my couches my washer my dryer my treadmill all got ruined so I would like for somebody to call me from the U-Haul place so I can know what to do about this because I like the U-Haul storage place they kept up with me they helped me out they guided me but for my stuff to get ruined that belongs to the five of my kids it's not accurate so I would like someone to call me at 716-617-9192 my name is Alma Gonzalez
alma g. | Overall ExperienceThe trailer I used barely moved the tires where almost locked up and the taillights on the trailer didn't work. Employees were great though
DAMIENRAY K.Very Helpful
Stephen C.Not a thing. During the blizzard of 2022, staff and call center were amazing. Thank you all for understanding and support.
julie K.the general manager was absolutely dreadful to work with, overall a bad experience. she treated me like i was stupid the entire time i was there and had a very bad attitude towards me.
Dedra F.I didn't see what you can do it's great
Subrienna A.Amazing place, great customer service!!!!!!
Michelle P.Excellent location. Equipment was clean and very well maintained. The gentleman that took care of me was very easy to work with. I was in and out in a snap. I would definitely recommend this uhaul to friends!
Janice T.This was the best U-Haul experience I have ever had! Carolin was kind, helpful, and extremely courteous. This is the cleanest store I've ever laid eyes on - definitely showroom quality. My entire experience far outweighed my expectations. I will only be using this store in the future. Thank you Carolin for the amazing service!!!
Elay O.Kevin was excellent
ALAWIMOHAMED A.Picking up the truck was very easy and the person there was very helpful. However I called and let them know I needed to bring the truck back a little later than the contract. He told me they closed before I would be back but as long as I had it back that night he wouldn't charge me a contract extension. I did as he said at the agreed time and now I have a double charge on my bank account for an extra day that I didn't even have the truck for. When I called to ask about it I was told to call corporate and when I did the girl gave me an attitude, didn't want to listen and tried to argue me down. If I have to move again I would NOT use Uhaul after this.
Angel J.Clean your trucks and more help for your customers
Chante A.very nice employees.
david D.Employees were great and very helpful
Rachael B. | Overall ExperienceEverything great, no improvement needed, excellent personal, Thank You
Jerome W.One of your female employees was very rude and disrespectful I don't appreciate the disrespect I think she needs a few days off to think about how to talk to ppl
Kyeonta R.brought trailer back after 26 hours got charged for the full second day and had to wait over 15 minutes on return
ARTHUR E.Smelled like cigarettes when I picked it up, There was 420 stickers all over it. The stabilitrac needed service. The grade braking wasn't functioning properly. NO CRUISE CONTROL (2300miles)
Nathan A.The customer service at your Main Street location in Buffalo, NY was exceptional too.
James B.Had to turn the truck in several times, through the web site. Kept restarting and not remembering what was already entered. You need a tech guy to figure that out. Once you enter mileage, gas level, photos, it should be added immediately so you don't have to do it again, 4 or 5 times. I lost count
Darlene C.No improvement needed. And Kevin, the Uhaul representative at the location was excellent. Please commend him Thank you Yasmine Dennis
Yasmine D.Helpful, professional.
William T.Professional, quick, helpful.
William T.Tried several times to change/update my reservation, and everytime my reservation wasn't correct as I needed both truck and storage unit. So no my experience wasn't good.
Shaquille D.Great experience
steven p. | First ImpressionsEast or west , U haul is the best
Kaushik B.Update my new address Dennis Melendez 111union Ave apt 4d long branch NJ 07740
Dennis M.The only problem was when i was going to pay with cash i wasn't told over the phone i needed a card. So i put the money on a card to pay but when I got there to pay they they then proceeded to tell me I had to pay in cash. In the end it all worked out but communication definitely needs to better
diane c. | First ImpressionsI have never had a better storage/moving experience and I've done it a lot over the years. I highly recommend the 665 Perry St location in Buffalo NY. The staff, (specifically Todd, Caroline, Marshall and Brock), took time out of a very busy day to help make life easier for me. You guys rock. Thank you a thousand times! R. Spain--Baltimore, MD.
Rochelle S. | Overall ExperienceStaffing was friendly; however Storage was extremely dirty and had roaches. Food left out in open areas as well as clutter. Staff should monitor and check area more frequently
OLA S. | Overall ExperienceThe manager Carolin was amazing!
Danika G. | Overall ExperienceI absolutely love this location. ask for Isaiah. He explained everything to me step by step. The prices are very reasonable vs other locations that charge a higher price for a smaller storage space.
hope I. | First ImpressionsHad to fight with the counter rep initially for the free first month because he tried saying it wasn't valid because they were at 90 percent occupancy, which was no where in the terms. Then gave us a unit that literally was the opposite side of the building about a quarter mile walk from the loading dock. It took several hours to unload a truck and walk everything all the way over. I will never ever rent another uhaul or go use a uhaul storage facility again.
katherine F. | First ImpressionsThanks - the check in/move in for my storage rental was a great experience.
Dipanjan C. | First ImpressionsI paid over $200 for the storage and when I got there..I found out that my 10x20 was really 2 units and one of the units I can't even use cuz there's no door.I found it crazy that they would let me reserve it then tell me there's no door on one.I will be making some calls tomorrow about it but I think it was very unprofessional and ridiculous considering the price.
Cassandra T. | First ImpressionsMy initial contact was with Carolyn Doyle, she made my decision easy and my transition smooth, I was moving from other state and at that point I had a lot on my mind. Once in my unit, I always had easy access and I felt a sense of security. I would highly recommend UHaul Storage on Larkin/Perry St.
Andrea C. | Overall ExperienceYour worker double checked and made sure I got the right unit I REQUESTED AND I APPRECIATE him taking the time to do so.
Hilda B. | First ImpressionsOur unit lock was messed up . We had to keep pushing it hard to put the lock in . It wouldn’t go all the way over it was Jammed. Waited in line for 45 for my reservation. But the employees were polite. Should be open longer then 10 pm I also seen a cockroach in the loading and docking area taking my belongs into storage. For all this my price should be a lot lower.
Kristen A. | First ImpressionsIsaiah was truly helpful, and kind from our phone conversation up until move in day! He answered all of my questions and made sure I understood how things work. One improvement note would be to make sure your toilet paper is stocked regularly, seeing that you have a high volume of customers. It was mentioned paper towels were being flushed, and I believe it is because toilet paper was missing from the bathroom I used. Upgrading to larger commercial use toilet paper spools may be helpful! All in all I am very pleased. Thank you!
MELODY J. | First ImpressionsVery nice , helpful
alfonzo s. | First ImpressionsPersonal was great , considering they have to work with sucky company policies
Scott c. | Overall ExperienceHi, I was charged for a whole extra day - $40.00 for out of town because I handed in the keys of the truck 2 hours late. However, I was already in town with the truck. Even though the truck was already on the property from the day the before. It took me longer than expected to unload the truck. I had had 3 surgeries on my dominant hand and surgeries on both shoulders. It was just very hard for me. I just could not unload it faster. When the truck was due to be turned in at 3:00pm, I went in the office and begged for more time. The young lady gave me until 4:00pm, but I just could not completed it by 4pm. When I finally returned it at 5:00pm, she said that I inconvenienced another customer from renting the truck because I turned it in late. I don't necessarily believe that. The next nightmare was the storage room facility. Both Saturday and Sunday - The place was STINK!! Not my actual unit. But, when you enter the building there was a horrible stench from a toilet that needed fixing. I can understand for the first day because things happen, but I cannot understand why it was not fixed the following day. The next issue is with my actual unit. There is a 2 feet by 2 feet post from the building that takes up part of my 10 feet by 10 feet floor space. This is unfair!! I am not getting what I am paying for. There should be some consideration for this; I think that there should be a discount for this. Thank you,
Michelle B. | First ImpressionsStaff was very helpful. Facilities very clean. Felt very comfortable storing my things there. Would highly recommend.
Brandi H. | First ImpressionsThe facility was clean and well maintained. Not to mention, the monthly rates are affordable. The staff was always friendly and very helpful. They provided superb customer service and should be recognized for their efforts. The manager, Carolin leads her team by example. She was always accommodating when I needed help or had questions. U-Haul at Larkin District gets 5 stars!
Noyka A. | Overall ExperienceEmployee in the store were very rude at times.
Amanda M. | Overall ExperienceThank you
tony C. | First ImpressionsBuen servicio al cliente.
Marisel R. | First ImpressionsVery Satisfied ☺️
Aaliyah J. | First ImpressionsStaff was wonderful
Eileen S. | First ImpressionsThe manager was awesome and quickly fixed an issue that came up.
Desmond M. | First Impressions