Customer Reviews for U-Haul Moving & Storage at Larkin District

662 reviews

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall

Mary V.  |  Overall Experience 
Rating:
1.0

Had many problems with my reservation first they told me they booked it where I wanted to then when they called to confirm pokes me elsewhere…when I got there to pick up the truck the guy was a total jerk gave me keys to 2 different trucks that were the wrong keys!!!the truck was damaged the guy didn't care he said take pics and summit them not my problem then proceeded to keep asking me for my credit card and I was the only one in the store and the phone wasn't ringing then I brought the truck back and all they said was leave keys on counter your all set I brought the truck back with more fuel than what was left with and they didn't care again they said not my problem please contact me at (716) 392-3632 thank you

robert S. 
Rating:
5.0

Had no problem with vehicle drop off process. Personnel were courteous and timely. Highly recommend this location .

KENNETHE B. 
Rating:
5.0

Customer did not leave a comment.

Yarielis L. 
Rating:
5.0

Very fast disconnection and I was on my way!

JEFFREY K. 
Rating:
5.0

Our experience with Uhaul as a whole was great. We ran behind getting the trailer loaded and weren't going to make it to Buffalo by the drop off time. i called and they were very understanding and fortunately, were able to extend our rental til the next day. We will always use Uhaul for our moving needs.

John D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KENRICK T. 
Rating:
4.0

Everything went very smoothly. No complaints.

KENNETHJ N. 
Rating:
5.0

The lady behind the desk was great. She mentioned how an another lady also had a reservation with that same size truck we reserved. She asks if I would be interested in a 26' thank god we did cuz we needed it! She did a great job. Thank you!

JOSEPH MICHAEL P. 
Rating:
5.0

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Rating:
5.0

Previous user was a smoker. Truck did smell of cigarette smoke, but overall the truck was clean.

KENNETH ALVIN M. 
Rating:
5.0

Customer did not leave a comment.

DUANERICHARD B. 
Rating:
5.0

The staff that took care of my rental was great , she really went above and beyond. She even recognized me when I went to drop off. I would defenetly go here again and recommend just for her. She's awesome.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

ALAN MORRISON S. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL R G. 
Rating:
5.0

it was one of the oldest units however the pleasant rep let me know immediately and it suited my purpose well.

MICHAEL J B. 
Rating:
5.0

Nothing at all. Hands down the best experience I've had with uhaul in a long time. I highly recommend using this location for all your uhaul needs

Elay O. 
Rating:
5.0

Nothing at this time, overall excellent service and equipment.

JOSEPHAUGUST P. 
Rating:
5.0

Found mouse droppings on my belongings

Melissa H. 
Rating:
1.0

Trailer was blocked in had to jockey around and took awhile to get hooked up. Was unable to move the car blocking it. Trailer was rusty and damaged. No spare tire. When returning no assistance during hours of business.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

F. Hartwell J. 
Rating:
5.0

Customer did not leave a comment.

KELSEY J. 
Rating:
5.0

Customer did not leave a comment.

AZEEM M. 
Rating:
5.0

This time our van was filthy in the cargo area. The passenger compartment was filled with dog hair and smelled of wet dog. That said, I always get GREAT service at this location! My experience this time was the exception, not the rule.

LEAH A G. 
Rating:
5.0

Customer did not leave a comment.

CATHRYNEJEAN M. 
Rating:
5.0

Customer did not leave a comment.

Sojourner H. 
Rating:
5.0

Customer did not leave a comment.

LARRYL II W. 
Rating:
5.0

Great experience.

james s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D L. 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ENDY A. 
Rating:
5.0

Everything went smooth . I kept the truck for 2 extra days . No problem. Good rates

derek R. 
Rating:
4.0

Customer did not leave a comment.

LAKEISHAN P. 
Rating:
5.0

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry P. 
Rating:
5.0

The man who checked me in was very friendly & helpful. He made it a good experience & much less stressful, thank you!

Tricia A. 
Rating:
5.0

great and quick had trailer ready to go

BRANDONANTHONY H. 
Rating:
5.0

Nothing

Mary V. 
Rating:
5.0

The customer service you should be proud of,they were wonderful !

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Holly H. 
Rating:
4.0

Customer did not leave a comment.

DEBRAR Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joselyn s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia B. 
Rating:
4.0

Customer did not leave a comment.

Joshua J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Pressure wash the trailers free of iced over marker lights, turn signals, and ratchets so they are operational. I had to find a car wash just so I could safely operate the trailer, let alone use the wheel restraints.

JAMES JEFFREY B. 
Rating:
5.0

Return was impressively smooth, service person efficient and friendly. Location was well laid out, neat and professional looking. Will use this location whenever possible!

Macia A. 
Rating:
5.0

Each individuals I worked with made my visit much better than it had to be. Very helpful during a snowstorm.

TODD MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

AVERYLYNN R. 
Rating:
2.0

Customer did not leave a comment.

HELINA RISEIRY M. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Wynton R. 
Rating:
5.0

Thanks

Ramon R. 
Rating:
5.0

I cant think of anything that could make the uhaul rental experience any better. Your call service was very accommodating and I was very greatful that you were able to extend my time with the equipment too. I was also relieved to see uhaul offered multiple moving helpers to load and unload me. They were fast, careful and pleasant to work with.

Diana D. 
Rating:
5.0

This place is fantastic... The sales team are helpful and courtious and friendly. When you need to get the moving done this is the one. Give them a try you won't regret it.. It's a one stop moving and storage center.. The area is clean and comfortable... Mr. Willie

Willie T. 
Rating:
5.0

Customer did not leave a comment.

GARY RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

IJNNEZAKKEE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELJ L. 
Rating:
5.0

Customer did not leave a comment.

Shatia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Attentive and helpful attendant.

Rafael A. 
Rating:
4.0

I took truck and second day morning I start my driving and it was little snow and I turned wiper on but the both wiper blades are very bad even I tried to get antifreeze washer on windshield and tank was empty!

sumir S. 
Rating:
4.0

Customer did not leave a comment.

HAMOUDM Z. 
Rating:
5.0

Customer did not leave a comment.

HENRY RICHARD JR L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C S. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Very clean and staff was very helpful ! Would recommend and come here again!

Rasheena C.  |  First Impressions 
Rating:
5.0

Good Evening .. JUST WANNA LET YOU KNOW .WE HAD THE PLEASURE OF HAVING KEVIN RIVERA HELP US WITH ARE RENTAL TODAY .HE MADE IT SIMPLE WAS VERY HELPFUL. HE IS A GREAT ASSET TO YOUR COMPANY .WE WON'T GO ANY OTHER PLACE ELSE THANK YOU GOD BLESS DAVID

David I. 
Rating:
5.0

The best experience ever!

KAREN D C. 
Rating:
5.0

Customer did not leave a comment.

TAMARA ANN M. 
Rating:
5.0

I was very HAPPY with everyting.

eran g.  |  First Impressions 
Rating:
3.0

The description that I was given about the trailer was in accurate. I was told this was a 6X12 foot trailer. The opening where the gate WAS NOT 6 foot! With this being said I was disappointed. I was moving a four wheeler and the four wheeler was not able to fit.... I was highly disappointed about the trailers description..

KELLYMICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

Zachery J. 
Rating:
5.0

Customer did not leave a comment.

Jesus Z. 
Rating:
5.0

Customer did not leave a comment.

Noel K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHANN D. 
Rating:
2.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

JOHN MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

M S. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Not much - employees were helpful - hitched up, and then disconnected trailer when I returned and location was very clean. I would get equipment from this U-haul again.

BRIANJ G. 
Rating:
1.0

The older man was very rude, ill-tempered and in such a hurry I'm sure that's why extensive damage occurred to our furniture and our new dwelling. The younger man was helpful and courteous and seemed to care about the way he performed his job. I have several pictures of the damage that was done to our furniture and the walls. We purchased the moving insurance but after reading the process to file a claim, it is over whelming and cumbersome for a layman to do so. We are still questioning the billing as it does not reflect the original quote we received from U-Haul at the time we placed the order. We will not under any circumstance recommend U-Haul's moving service to anyone in the future. It was a complete disappointment and a very costly one as well.

ROBIN H. 
Rating:
4.0

Customer did not leave a comment.

MURAT K. 
Rating:
5.0

Just keep on doing things the way your doing it / everyone was helpful an kind !! Keep up the good work thanks

Edwin Y. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
4.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Lower prices.

LOVELLYANNICK F. 
Rating:
3.0

As someone that works retail, I understand the necessity of upselling, but as a consumer who was renting a specifically sized truck, having space taken up by a dolly I didn't request bolted to the side of the bed of the truck was unfortunate. I ended up having to spend time on the phone finding out if I could remove it and not be charged as our last item wouldn't fit in the truck otherwise. I was told yes, I could remove it, but was still charged upon returning the truck (and ultimately refunded for it with ease) but it was an unnecessary hassle that made a very stressful day just a little bit more stressful. Lastly, had I not questioned that, and turned around to ask one of your associates, I would not have gotten that refund, so I feel as though I was lied to on the phone about them making a note about it.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

IANRONALD W. 
Rating:
5.0

keep up the good work , Good location

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A R. 
Rating:
4.0

Customer did not leave a comment.

Liz T. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
1.0

The service was great. BUT THE NEXT DAY I WENT TO CHECK MY ACCOUNT AND THEY OVER CHARGED MY ACCOUNT. I still have not heard back from a manager.

DAYONNA NICOLE S. 
Rating:
5.0

I would recommend not charging for use of dolly or the pads as already paying for miles/ truck/gas maybe include price of those items in already . Or only charge if items are damaged

ROBERTE III L. 
Rating:
4.0

Customer did not leave a comment.

JUDY MARION R. 
Rating:
5.0

Customer did not leave a comment.

Cormac B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE J. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Extremely satisfied. Oscar was great to work with at the El Paso, TX storage unit. He went out of his way to make everything perfect.

Stacey M. 
Rating:
5.0

Super easy tyvm

Luke W. 
Rating:
5.0

Customer did not leave a comment.

Jorgelina C. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
1.0

I used the u-box service to move my belongings from NY to CA. The process went smoothly until the box arrived in San Francisco. I unloaded my stuff and U-haul picked up the empty box in mid-August. Since then, U-haul has incorrectly charged me $105 a month for "storage" at their site, and resolving this issue with customer service has been impossible. The guy at the U-haul office is useless, unhelpful, and literally told me he can't do anything about it. Stuck with no idea how to get Uhaul to stop charging me and refund the the $210 they've erroneously charged me. Will never use again and would NEVER recommend to a friend.

Olivia W. 
Rating:
5.0

My experience was seamless, so I have no areas to recommend

MARYK C. 
Rating:
5.0

Customer did not leave a comment.

LUZ R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY Y.  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊

Krystalyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron l.  |  First Impressions 
Rating:
5.0

Pleased with the helpful service.

Michael N.  |  First Impressions 
Rating:
4.0

Only problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name

Donald B.  |  Overall Experience 
Rating:
5.0

Girl was very nice that took care of me.

Dennice H.  |  First Impressions 
Rating:
1.0

NOT TO HAPPY

Joseph N.  |  First Impressions 
Rating:
1.0

I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.

Tahawna R.  |  First Impressions 
Rating:
5.0

Iris and Tom took care of me. They were great!

Shalinda M.  |  First Impressions 
Rating:
5.0

Amazing customer service and clean facility.

Maristell S.  |  First Impressions 
Rating:
4.0

Customer Service rep was quick and proffessional while serving multi customers.

SABRINA R.  |  First Impressions 
Rating:
4.0

almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.

Mike B.  |  Overall Experience 
Rating:
5.0

Allen was super cool! He definitely have great customer service!

keshia m.  |  First Impressions 
Rating:
5.0

Excellent customer service!

EMILY E.  |  Overall Experience 
Rating:
5.0

Exellent service and the guys friendly and helfuly peoples. I recommended 100%

Efrain R.  |  Overall Experience 
Rating:
5.0

Very helpful!

jamie r.  |  Overall Experience 
Rating:
5.0

The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.

Sonja S.  |  Overall Experience 
Rating:
1.0

I have already sent in a review, but continue to receive emails asking for review.

Michael F.  |  Overall Experience 
Rating:
1.0

Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!

Michael F.  |  Overall Experience 
Rating:
5.0

great customer service

Kristin M.  |  Overall Experience 
Rating:
5.0

Good staff.

Matthew H.  |  Overall Experience 
Rating:
2.0

Had multiple issues scheduling delivery of our UBox. We called multiple times to try to schedule delivery. It was delayed several days. Tried to leave alternate phone # multiple times to no avail.

Michael K.  |  Overall Experience 
Rating:
1.0

I tried calling for weeks. No answer. 1 month late delivery. Premature pickup of my box. Overall poor communication. Likely won't utilize uhaul again.

Amit J.  |  Overall Experience 
Rating:
5.0

Great experience.

James M.  |  Overall Experience 
No reviews have been submitted for this location.

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