Customer Reviews for U-Haul Moving & Storage at Larkin District

717 reviews

665 Perry St   Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

(716) 261-3612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 261-3612

665 Perry St
Buffalo, NY 14210
(Off Van Rensselaer St between Exchange St and South Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

Customer did not leave a comment.

THOMASRUSSELL W. 
Rating:
5.0

I cannot say strongly enough how good my experience with Larkin District U-Haul was. They were kind, professional, and very knowledgable. They even were familiar with my exact block from dropping off my U-Box. I am so, so impressed. The manager was especially helpful. She is clearly very good at her job and inspiring her staff to be their best. They deserve all the awards, honestly. This was the best moving experience I have ever had, and it was thanks to her and the Larkin District staff.

annika B. 
Rating:
5.0

Thanks

Inell P. 
Rating:
5.0

Customer did not leave a comment.

Nirmal S. 
Rating:
3.0

I paid for 10 furniture pads and they never came with the truck. Returning the vehicle the employees were extremely rude and unhelpful.

Kameron K. 
Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
1.0

I originally ordered my boxes to be on a trailer. When the delivery driver called to confirm a drop off, they were not on a trailer. This delayed the drop off until the next day (not feasible in my moving logistics), unless I could pick up the trailer myself. This was the only alternative offered to me.

KATHERINEROSE M. 
Rating:
5.0

Nothing to improve. Absolutely the finest UHAUL location I have ever been to. It was clean, the staff friendly and helpful and they had what I needed. I will be back anytime I need your services. Thank you!

ROBINK C. 
Rating:
4.0

The current Perry St location manager (Carolin Doyle) was EXTREMELY patient & helpful in resolving my most recent problem. My storage room was "presumed" to have been "vacated" - without making any attempt to contact me for verification - based on my failure to place a lock on the door, even tho it was simply because I hadn't yet moved anything into the unit. I was never prev advised that the lock was required, even on an empty unit & even tho the rent was fully paid to date. I was very impressed with her customer service efforts. I do wish, however, that there was 24 hour access to my indoor unit (or perhaps at least extended hours thru midnight or 1am) - similar to that of our outside storage units. It would simply make it more accessible when I can find help with moving my items. I am in my late 70s, & my potential helpers work til late evening.

Bernadette C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ROBERTA F. 
Rating:
4.0

Customer did not leave a comment.

Houston A. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA H. 
Rating:
5.0

Everything was perfect staff was very friendly

Katelyn K. 
Rating:
5.0

Nothing great service

Woodrow R. 
Rating:
4.0

The only issue I had was having to drive 40 miles to pick up the truck, then another 10 to pick up a tow dolly! I have never had so much trouble with U-Haul. Probably will never use you again!

DAVIDHAROLD E. 
Rating:
5.0

Staff did an excellent job,making sure all my uhaul needs were meet. I recommend this facility! Great customer service!

DEWAYNE A V.  |  First Impressions 
Rating:
5.0

Carolyn the manager has great customer service, the facility was clean and yes I would recommend U Haul to a friend.

Andrea C.  |  First Impressions 
Rating:
3.0

Have employees look a little happy maybe even nice instead of ice cold nothing thanks

PHILIP MICHAEL C. 
Rating:
1.0

I should not have to pay for days that I wouldn't use the equipment. I feel like I was used and taken advantage of. I thought uhaul to be a reputable company and will not use its services any longer. Not even a military discount available as us service members often have to move...

TARIUS W. 
Rating:
4.0

Customer did not leave a comment.

ARIC P. 
Rating:
5.0

Friendly staff

Jaimie L.  |  First Impressions 
Rating:
5.0

Excellent customer service

ABDIKADIR A. 
Rating:
5.0

Customer did not leave a comment.

BETHALISON H. 
Rating:
4.0

The only thing that made my U-Haul experience disappointing is that the location didn't have the 9 foot cargo van that I had reserved available. But I understand that those are popular trucks and Memorial Day weekend is a busy moving weekend, so I appreciate that the location did rent me the truck they had available, a 15 footer, for the same price as the one I had originally reserved!

Branwyn W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The service we received from Paula Lopez was superb! Exceedingly professional and friendly.

Drew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISSETTE MONTANE S. 
Rating:
5.0

Customer did not leave a comment.

Teresa O.  |  First Impressions 
Rating:
2.0

Had to wait 30+ minutes for the box to be forklifted onto the trailer. Original arrival date was said 5/22, then 5/23, then 5/24. It arrived on 5/22 and sat at a car shop that was closed all weekend. When I called the mover to confirm arrival time, he knew nothing about it. Had to pick up UBox ourselves.

Jayme B. 
Rating:
5.0

I had originally signed up for the Main Street, Buffalo location and was sent to this one instead. I might suggest making it more clear that the location you choose is only preference and you might get sent elsewhere.

Abigail S. 
Rating:
4.0

Customer did not leave a comment.

FRANCISJEROME S. 
Rating:
5.0

Customer did not leave a comment.

KaDeja H.  |  Online Move In 
Rating:
1.0

Tell the truth

MARKF C. 
Rating:
5.0

Customer did not leave a comment.

Esther P. 
Rating:
5.0

I had a break down not my control and rep called me yesterday and was very rude I won't be renting again from this location

TOMMIEJOE J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO D. 
Rating:
5.0

Customer did not leave a comment.

Rob Z. 
Rating:
5.0

Customer did not leave a comment.

nguyen D. 
Rating:
1.0

They changed my move in date and I have been on hold for an hour and no answer.

Ridhi S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MICHAELJ B. 
Rating:
4.0

Customer did not leave a comment.

ALLENFRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Christina B.  |  First Impressions 
Rating:
5.0

Helpful staff

christina B. 
Rating:
4.0

Dropped off my truck after hours. Everything was very self explanatory and I was in and out in less than two minutes.

Romulus D. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
1.0

I was double charged for my truck. Absolutely not acceptable. I will not recommend your company.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Sommer P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V.  |  First Impressions 
Rating:
5.0

Great customer service l.! Staff was very helpful and professional. I recommend this location for all your U-haul need.

DEWAYNEA V. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

I feel that the place was clean well lite and the staff excellent but one complaint is not with the staff or the place it's with the over all company. I paid for my storage units until may 20 but was out by may 5th no refund on the difference so would not recommend the u haul company overall

Mary V.  |  Overall Experience 
Rating:
1.0

Had many problems with my reservation first they told me they booked it where I wanted to then when they called to confirm pokes me elsewhere…when I got there to pick up the truck the guy was a total jerk gave me keys to 2 different trucks that were the wrong keys!!!the truck was damaged the guy didn't care he said take pics and summit them not my problem then proceeded to keep asking me for my credit card and I was the only one in the store and the phone wasn't ringing then I brought the truck back and all they said was leave keys on counter your all set I brought the truck back with more fuel than what was left with and they didn't care again they said not my problem please contact me at (716) 392-3632 thank you

robert S. 
Rating:
5.0

Had no problem with vehicle drop off process. Personnel were courteous and timely. Highly recommend this location .

KENNETHE B. 
Rating:
5.0

Customer did not leave a comment.

Yarielis L. 
Rating:
5.0

Very fast disconnection and I was on my way!

JEFFREY K. 
Rating:
5.0

Our experience with Uhaul as a whole was great. We ran behind getting the trailer loaded and weren't going to make it to Buffalo by the drop off time. i called and they were very understanding and fortunately, were able to extend our rental til the next day. We will always use Uhaul for our moving needs.

John D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KENRICK T. 
Rating:
4.0

Everything went very smoothly. No complaints.

KENNETHJ N. 
Rating:
5.0

The lady behind the desk was great. She mentioned how an another lady also had a reservation with that same size truck we reserved. She asks if I would be interested in a 26' thank god we did cuz we needed it! She did a great job. Thank you!

JOSEPH MICHAEL P. 
Rating:
5.0

Have previously stored with U-Haul at a different location, and have had no issues. The Larkin location is closer to our new place, and I love how large the loading doc is, and that we are able to bring in both of our cars at one time to unpack. Staff has been very friendly and helpful as well.

Miranda H.  |  Online Move In 
Rating:
5.0

Previous user was a smoker. Truck did smell of cigarette smoke, but overall the truck was clean.

KENNETH ALVIN M. 
Rating:
5.0

Customer did not leave a comment.

DUANERICHARD B. 
Rating:
5.0

The staff that took care of my rental was great , she really went above and beyond. She even recognized me when I went to drop off. I would defenetly go here again and recommend just for her. She's awesome.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

ALAN MORRISON S. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL R G. 
Rating:
5.0

it was one of the oldest units however the pleasant rep let me know immediately and it suited my purpose well.

MICHAEL J B. 
Rating:
5.0

Nothing at all. Hands down the best experience I've had with uhaul in a long time. I highly recommend using this location for all your uhaul needs

Elay O. 
Rating:
5.0

Nothing at this time, overall excellent service and equipment.

JOSEPHAUGUST P. 
Rating:
5.0

Found mouse droppings on my belongings

Melissa H. 
Rating:
1.0

Trailer was blocked in had to jockey around and took awhile to get hooked up. Was unable to move the car blocking it. Trailer was rusty and damaged. No spare tire. When returning no assistance during hours of business.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

F. Hartwell J. 
Rating:
5.0

Customer did not leave a comment.

KELSEY J. 
Rating:
5.0

Customer did not leave a comment.

AZEEM M. 
Rating:
5.0

This time our van was filthy in the cargo area. The passenger compartment was filled with dog hair and smelled of wet dog. That said, I always get GREAT service at this location! My experience this time was the exception, not the rule.

LEAH A G. 
Rating:
5.0

Customer did not leave a comment.

CATHRYNEJEAN M. 
Rating:
5.0

Customer did not leave a comment.

Sojourner H. 
Rating:
5.0

Customer did not leave a comment.

LARRYL II W. 
Rating:
5.0

Great experience.

james s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D L. 
Rating:
5.0

Customer did not leave a comment.

Victor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ENDY A. 
Rating:
5.0

Everything went smooth . I kept the truck for 2 extra days . No problem. Good rates

derek R. 
Rating:
4.0

Customer did not leave a comment.

LAKEISHAN P. 
Rating:
5.0

Great service . Would just be easier if I could pick up my rental at the larkin location rather then traveling to other locations to pickup my rental a little inconvenience.

David I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry P. 
Rating:
5.0

The man who checked me in was very friendly & helpful. He made it a good experience & much less stressful, thank you!

Tricia A. 
Rating:
5.0

great and quick had trailer ready to go

BRANDONANTHONY H. 
Rating:
5.0

Nothing

Mary V. 
Rating:
5.0

The customer service you should be proud of,they were wonderful !

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Holly H. 
Rating:
4.0

Customer did not leave a comment.

DEBRAR Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joselyn s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia B. 
Rating:
4.0

Customer did not leave a comment.

Joshua J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Pressure wash the trailers free of iced over marker lights, turn signals, and ratchets so they are operational. I had to find a car wash just so I could safely operate the trailer, let alone use the wheel restraints.

JAMES JEFFREY B. 
Rating:
5.0

Return was impressively smooth, service person efficient and friendly. Location was well laid out, neat and professional looking. Will use this location whenever possible!

Macia A. 
Rating:
5.0

Each individuals I worked with made my visit much better than it had to be. Very helpful during a snowstorm.

TODD MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

AVERYLYNN R. 
Rating:
2.0

Customer did not leave a comment.

HELINA RISEIRY M. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Wynton R. 
Rating:
5.0

Thanks

Ramon R. 
Rating:
5.0

I cant think of anything that could make the uhaul rental experience any better. Your call service was very accommodating and I was very greatful that you were able to extend my time with the equipment too. I was also relieved to see uhaul offered multiple moving helpers to load and unload me. They were fast, careful and pleasant to work with.

Diana D. 
Rating:
5.0

This place is fantastic... The sales team are helpful and courtious and friendly. When you need to get the moving done this is the one. Give them a try you won't regret it.. It's a one stop moving and storage center.. The area is clean and comfortable... Mr. Willie

Willie T. 
Rating:
5.0

Customer did not leave a comment.

GARY RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

IJNNEZAKKEE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELJ L. 
Rating:
5.0

Customer did not leave a comment.

Shatia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Attentive and helpful attendant.

Rafael A. 
Rating:
4.0

I took truck and second day morning I start my driving and it was little snow and I turned wiper on but the both wiper blades are very bad even I tried to get antifreeze washer on windshield and tank was empty!

sumir S. 
Rating:
5.0

Very clean and staff was very helpful ! Would recommend and come here again!

Rasheena C.  |  First Impressions 
Rating:
5.0

I was very HAPPY with everyting.

eran g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cormac B.  |  Overall Experience 
Rating:
5.0

THE SERVICES I RECEIVED FROM KEVEN RIVERA AND ISAIAH , AT 655 PERRY ST . BUFFALO NY 14210, WAS ABOVE AND BEYOND! I WAS AMAZING! I WAS IMPRESSED BY THEM ! Thank you very much! Respectfully Ms.Fancer

Milagros F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ginger P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY Y.  |  First Impressions 
Rating:
5.0

The whole staff was very helpful and courteous on the task that I had a head of me. Tom the manager help me in many ways truck and rental space. Thank you everyone 😊

Krystalyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron l.  |  First Impressions 
Rating:
5.0

Pleased with the helpful service.

Michael N.  |  First Impressions 
Rating:
4.0

Only problem I had was my storage unit leaked My experience with the staff was great. Especially the young blonde gentleman. Unfortunately I forgot to get his name

Donald B.  |  Overall Experience 
Rating:
5.0

Girl was very nice that took care of me.

Dennice H.  |  First Impressions 
Rating:
1.0

NOT TO HAPPY

Joseph N.  |  First Impressions 
Rating:
1.0

I came on a Saturday to move my things out of storage and rented a truck for 6:30 p.m., only for the storage place to be closed at 7 and now I’m out of a truck and can’t get my things removed.

Tahawna R.  |  First Impressions 
Rating:
5.0

Iris and Tom took care of me. They were great!

Shalinda M.  |  First Impressions 
Rating:
5.0

Amazing customer service and clean facility.

Maristell S.  |  First Impressions 
Rating:
4.0

Customer Service rep was quick and proffessional while serving multi customers.

SABRINA R.  |  First Impressions 
Rating:
4.0

almost 5 stars. Need to keep the restrooms clean. The one I used was rough. Nice folks in the office though.

Mike B.  |  Overall Experience 
Rating:
5.0

Allen was super cool! He definitely have great customer service!

keshia m.  |  First Impressions 
Rating:
5.0

Excellent customer service!

EMILY E.  |  Overall Experience 
Rating:
5.0

Exellent service and the guys friendly and helfuly peoples. I recommended 100%

Efrain R.  |  Overall Experience 
Rating:
5.0

Very helpful!

jamie r.  |  Overall Experience 
Rating:
5.0

The nicest storage place in buffalo i have had yet.i will reckon mend other ppl to go there.

Sonja S.  |  Overall Experience 
Rating:
1.0

I have already sent in a review, but continue to receive emails asking for review.

Michael F.  |  Overall Experience 
Rating:
1.0

Had a poor experience to say the least. Not enough space within this box to list the inefficiencies, and lack of customer service. Spoke with Tom, the area mgr, and that went nowhere. Poor management!

Michael F.  |  Overall Experience 
Rating:
5.0

great customer service

Kristin M.  |  Overall Experience 
Rating:
5.0

Good staff.

Matthew H.  |  Overall Experience 
No reviews have been submitted for this location.

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